Pub Date : 2009-06-19DOI: 10.1108/01409170910965215
F. Calisir, C. A. Gumussoy, A. Bayram
Purpose – The purpose of this paper is to examine various factors affecting users' behavioral intention to use (BIU) enterprise resource planning (ERP) systems, based on data from 75 potential end‐users of ERP systems.Design/methodology/approach – A survey methodology is used to gather data. The research model is constructed based on the findings of the previous studies.Findings – The results indicate that subjective norms, perceived usefulness (PU) and education level are determinants of BIU the system. In addition, PU affects attitude toward use, and both perceived ease of use (PEOU) and compatibility affect PU. In addition, among personal characteristics, education level has a significant effect on PEOU and behavioral intention. However, there is no significant relationship between attitude and behavioral intention.Research limitations/implications – As the sample is limited, the findings will require validation among other populations.Practical implications – This paper provides evidence that compatib...
{"title":"Predicting the behavioral intention to use enterprise resource planning systems","authors":"F. Calisir, C. A. Gumussoy, A. Bayram","doi":"10.1108/01409170910965215","DOIUrl":"https://doi.org/10.1108/01409170910965215","url":null,"abstract":"Purpose – The purpose of this paper is to examine various factors affecting users' behavioral intention to use (BIU) enterprise resource planning (ERP) systems, based on data from 75 potential end‐users of ERP systems.Design/methodology/approach – A survey methodology is used to gather data. The research model is constructed based on the findings of the previous studies.Findings – The results indicate that subjective norms, perceived usefulness (PU) and education level are determinants of BIU the system. In addition, PU affects attitude toward use, and both perceived ease of use (PEOU) and compatibility affect PU. In addition, among personal characteristics, education level has a significant effect on PEOU and behavioral intention. However, there is no significant relationship between attitude and behavioral intention.Research limitations/implications – As the sample is limited, the findings will require validation among other populations.Practical implications – This paper provides evidence that compatib...","PeriodicalId":325346,"journal":{"name":"Management Research News","volume":"33 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2009-06-19","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"131678126","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2009-06-19DOI: 10.1108/01409170910965288
Dimitra Bonias
{"title":"Managing Human Resources 10e","authors":"Dimitra Bonias","doi":"10.1108/01409170910965288","DOIUrl":"https://doi.org/10.1108/01409170910965288","url":null,"abstract":"","PeriodicalId":325346,"journal":{"name":"Management Research News","volume":"46 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2009-06-19","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"131052686","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2009-06-19DOI: 10.1108/01409170910965224
A. Chakrabarty, T. Chuan
Purpose – The purpose of this paper is to develop a conceptual framework to facilitate widening the scope of Six Sigma implementation in service organizations. Design/methodology/approach – Using grounded theory methodology, this study develops theory for Six Sigma implementation in service organizations. The study involves a questionnaire survey and case studies to understand and build a conceptual framework. The survey is conducted in service organizations in Singapore and is exploratory. The case studies involved three service organizations which implement Six Sigma. The objective is to explore and understand the issues highlighted by the survey and the literature. Findings – The findings confirm the inclusion of critical success factors, critical-to-quality characteristics, and set of tools and techniques as observed from the literature. In the case of key performance indicators (KPI), there are different interpretations about it in the literature and also by industry practitioners. Some literature explains KPIs as performance metrics whereas some feel it as key process input or output variables, which is similar to interpretations by practitioners of Six Sigma. The responses of “not relevant” and “unknown to us” as reasons for not implementing Six Sigma show the need for understanding specific requirements of service organizations. Originality/value – Though much theoretical description is available about Six Sigma, there has been limited rigorous academic research on it. This gap is far more pronounced about Six Sigma implementation in service organizations, where the theory is not yet mature. Identifying this need, the paper contributes by going through theory building exercise and developing a conceptual framework to understand the issues involving its implementation in service organizations.
{"title":"An exploratory qualitative and quantitative analysis of Six Sigma in service organizations in Singapore","authors":"A. Chakrabarty, T. Chuan","doi":"10.1108/01409170910965224","DOIUrl":"https://doi.org/10.1108/01409170910965224","url":null,"abstract":"Purpose – The purpose of this paper is to develop a conceptual framework to facilitate widening the scope of Six Sigma implementation in service organizations. \u0000 \u0000Design/methodology/approach – Using grounded theory methodology, this study develops theory for Six Sigma implementation in service organizations. The study involves a questionnaire survey and case studies to understand and build a conceptual framework. The survey is conducted in service organizations in Singapore and is exploratory. The case studies involved three service organizations which implement Six Sigma. The objective is to explore and understand the issues highlighted by the survey and the literature. \u0000 \u0000Findings – The findings confirm the inclusion of critical success factors, critical-to-quality characteristics, and set of tools and techniques as observed from the literature. In the case of key performance indicators (KPI), there are different interpretations about it in the literature and also by industry practitioners. Some literature explains KPIs as performance metrics whereas some feel it as key process input or output variables, which is similar to interpretations by practitioners of Six Sigma. The responses of “not relevant” and “unknown to us” as reasons for not implementing Six Sigma show the need for understanding specific requirements of service organizations. \u0000 \u0000Originality/value – Though much theoretical description is available about Six Sigma, there has been limited rigorous academic research on it. This gap is far more pronounced about Six Sigma implementation in service organizations, where the theory is not yet mature. Identifying this need, the paper contributes by going through theory building exercise and developing a conceptual framework to understand the issues involving its implementation in service organizations.","PeriodicalId":325346,"journal":{"name":"Management Research News","volume":"175 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2009-06-19","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"134432786","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2009-06-19DOI: 10.1108/01409170910965251
Kyle Ristig
Purpose – The purpose of this paper is to empirically examine the impact that trustworthiness, comprised of ability, benevolence and integrity, and perceived organizational support (POS) have on trust within a call center and warehousing organization.Design/methodology/approach – A total of 105 employees are surveyed using a 37 item instrument to assess the subjects' responses to POS, trustworthiness and trust as well as demographic characteristics.Findings – Results indicate both POS and integrity are positively related to trust. Based upon a usefulness analysis, integrity accounts for a greater amount of incremental variance in trust than POS.Research limitations/implications – The results are derived from one organization in the southern United States. While a variety of job titles and skill sets are included, the results may not be generalizable to other types of organizations or geographic areas. Also, the relatively low organizational tenure of the employees may limit the development of trust in thi...
{"title":"The impact of perceived organizational support and trustworthiness on trust","authors":"Kyle Ristig","doi":"10.1108/01409170910965251","DOIUrl":"https://doi.org/10.1108/01409170910965251","url":null,"abstract":"Purpose – The purpose of this paper is to empirically examine the impact that trustworthiness, comprised of ability, benevolence and integrity, and perceived organizational support (POS) have on trust within a call center and warehousing organization.Design/methodology/approach – A total of 105 employees are surveyed using a 37 item instrument to assess the subjects' responses to POS, trustworthiness and trust as well as demographic characteristics.Findings – Results indicate both POS and integrity are positively related to trust. Based upon a usefulness analysis, integrity accounts for a greater amount of incremental variance in trust than POS.Research limitations/implications – The results are derived from one organization in the southern United States. While a variety of job titles and skill sets are included, the results may not be generalizable to other types of organizations or geographic areas. Also, the relatively low organizational tenure of the employees may limit the development of trust in thi...","PeriodicalId":325346,"journal":{"name":"Management Research News","volume":"18 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2009-06-19","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"120964278","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2009-05-22DOI: 10.1108/01409170910952976
K. Ooi, Pei-Lee Teh, A. Chong
Purpose – The purpose of this paper is to develop an integrated model of total quality management (TQM) and human resource management (HRM) to elucidate the influence of TQM and HRM practices on knowledge management (KM) activities.Design/methodology/approach – The theory of KM serves as a starting‐point to develop the integrated conceptual model linking TQM and HRM aspects. Based on an extensive review of the current literature, three practices of TQM and three practices of HRM are integrated in an organized manner to examine the influence of TQM and HRM practices on KM activities.Findings – These findings provide a basis for developing a model to advance the HRM, TQM and KM research literature.Practical implications – The practical implication of this study could be useful for business managers, who want to enhance organizational KM activities through implementing HRM and TQM practices that support their organization's KM efforts.Originality/value – This paper makes a significant contribution by develop...
{"title":"Developing an integrated model of TQM and HRM on KM activities","authors":"K. Ooi, Pei-Lee Teh, A. Chong","doi":"10.1108/01409170910952976","DOIUrl":"https://doi.org/10.1108/01409170910952976","url":null,"abstract":"Purpose – The purpose of this paper is to develop an integrated model of total quality management (TQM) and human resource management (HRM) to elucidate the influence of TQM and HRM practices on knowledge management (KM) activities.Design/methodology/approach – The theory of KM serves as a starting‐point to develop the integrated conceptual model linking TQM and HRM aspects. Based on an extensive review of the current literature, three practices of TQM and three practices of HRM are integrated in an organized manner to examine the influence of TQM and HRM practices on KM activities.Findings – These findings provide a basis for developing a model to advance the HRM, TQM and KM research literature.Practical implications – The practical implication of this study could be useful for business managers, who want to enhance organizational KM activities through implementing HRM and TQM practices that support their organization's KM efforts.Originality/value – This paper makes a significant contribution by develop...","PeriodicalId":325346,"journal":{"name":"Management Research News","volume":"40 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2009-05-22","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"116345379","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2009-04-24DOI: 10.1108/01409170910963000
Thomas M. Cooney
Purpose – The purpose of this paper is to explore hypothesis that high‐growth firms founded by entrepreneurial teams use a unique combination of organic structure and emergent strategy. Design/methodology/approach – A quantitative study of 445 software development firms in the USA and 219 firms in Ireland was undertaken with a valid response rate of 22 per cent and 38 per cent, respectively. Findings – Generally, all classifications of firms in the USA and in Ireland demonstrated a combination of organic structure and emergent strategy at the beginning of their existence. As the US firms grew older they moved towards a combination of organic structure and deliberate strategy, while Irish firms moved towards a combination of mechanical structure and deliberate strategy that was hierarchical and organised. Research limitations/implications – The survey was conducted in only one industry and some firm classifications had small cell sizes. Practical implications – The ambition of this study was to offer owner‐managers an evidence‐based structure/strategy combination that would support the attainment of high‐growth. Originality/value – This was the first occasion that the concept of a combination of structure and strategy was explored as an explanation for high‐growth amongst firms founded by entrepreneurial teams.
{"title":"Entrepreneurial teams: Comparing high‐growth software firms through structure and strategy","authors":"Thomas M. Cooney","doi":"10.1108/01409170910963000","DOIUrl":"https://doi.org/10.1108/01409170910963000","url":null,"abstract":"Purpose \u0000 \u0000 \u0000 \u0000– The purpose of this paper is to explore hypothesis that high‐growth firms founded by entrepreneurial teams use a unique combination of organic structure and emergent strategy. \u0000 \u0000 \u0000 \u0000 \u0000Design/methodology/approach \u0000 \u0000 \u0000 \u0000– A quantitative study of 445 software development firms in the USA and 219 firms in Ireland was undertaken with a valid response rate of 22 per cent and 38 per cent, respectively. \u0000 \u0000 \u0000 \u0000 \u0000Findings \u0000 \u0000 \u0000 \u0000– Generally, all classifications of firms in the USA and in Ireland demonstrated a combination of organic structure and emergent strategy at the beginning of their existence. As the US firms grew older they moved towards a combination of organic structure and deliberate strategy, while Irish firms moved towards a combination of mechanical structure and deliberate strategy that was hierarchical and organised. \u0000 \u0000 \u0000 \u0000 \u0000Research limitations/implications \u0000 \u0000 \u0000 \u0000– The survey was conducted in only one industry and some firm classifications had small cell sizes. \u0000 \u0000 \u0000 \u0000 \u0000Practical implications \u0000 \u0000 \u0000 \u0000– The ambition of this study was to offer owner‐managers an evidence‐based structure/strategy combination that would support the attainment of high‐growth. \u0000 \u0000 \u0000 \u0000 \u0000Originality/value \u0000 \u0000 \u0000 \u0000– This was the first occasion that the concept of a combination of structure and strategy was explored as an explanation for high‐growth amongst firms founded by entrepreneurial teams.","PeriodicalId":325346,"journal":{"name":"Management Research News","volume":"263 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2009-04-24","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"127259330","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2009-04-24DOI: 10.1108/01409170910944335
M. Skiba, Donald R. Smith, Kimball P. Marshall
Purpose – Taking an innovative theoretical approach, the purpose of this paper is to apply Merton's theory of anomia as personal reactions to social disruptions to white‐collar worker reactions to being unemployed or under‐employed.Design/methodology/approach – Exploratory, quantitative, secondary data analysis using data collected from convenience samples of career‐disrupted, white‐collar workers in four community and church based outplacement support groups. Recognizing career‐disruption as a potentially anomic state, factor analysis was used to develop scales suggestive of Merton's categories of reactions to anomia, and cluster analysis was used to classify respondents into Merton's categories.Findings – Exploratory scales developed and resulting cluster analyses suggest Merton's theory may be helpful in recognizing different white‐collar work reactions to career displacement.Research limitations/implications – Secondary analysis and convenience sample data are major limitations, but results justify a ...
{"title":"Applying Merton's theory of anomia to career disruptions","authors":"M. Skiba, Donald R. Smith, Kimball P. Marshall","doi":"10.1108/01409170910944335","DOIUrl":"https://doi.org/10.1108/01409170910944335","url":null,"abstract":"Purpose – Taking an innovative theoretical approach, the purpose of this paper is to apply Merton's theory of anomia as personal reactions to social disruptions to white‐collar worker reactions to being unemployed or under‐employed.Design/methodology/approach – Exploratory, quantitative, secondary data analysis using data collected from convenience samples of career‐disrupted, white‐collar workers in four community and church based outplacement support groups. Recognizing career‐disruption as a potentially anomic state, factor analysis was used to develop scales suggestive of Merton's categories of reactions to anomia, and cluster analysis was used to classify respondents into Merton's categories.Findings – Exploratory scales developed and resulting cluster analyses suggest Merton's theory may be helpful in recognizing different white‐collar work reactions to career displacement.Research limitations/implications – Secondary analysis and convenience sample data are major limitations, but results justify a ...","PeriodicalId":325346,"journal":{"name":"Management Research News","volume":"1 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2009-04-24","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"128248642","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2009-04-24DOI: 10.1108/01409170910944308
Thomas Loughman, R. Snipes, Jennifer P. Pitts
Purpose – The purpose of this paper is to examine factors that may contribute to physicians’ dissatisfaction with their work environment, and subsequently, their likelihood to recommend a hospital to their peers.Design/methodology/approach – A mixed method research design was used to identify, through qualitative interviews and focus groups, and measure, through quantitative surveys, physicians’ satisfaction with organizational communication, perceptions of empowerment and their likelihood to recommend a hospital to their peer physicians.Findings – The results of the study indicate that physicians’ communication satisfaction and perceptions of empowerment contribute both directly and indirectly to their likelihood to recommend their organization to peers. The findings suggest that hospitals that facilitate positive workplace communications and provide work environments that allow professional discretion and autonomy are more likely to have satisfied physicians and positive word‐of‐mouth referrals.Research...
{"title":"The effects of physicians’ communication satisfaction and their perceptions of empowerment on their likelihood to recommend a hospital to their peers","authors":"Thomas Loughman, R. Snipes, Jennifer P. Pitts","doi":"10.1108/01409170910944308","DOIUrl":"https://doi.org/10.1108/01409170910944308","url":null,"abstract":"Purpose – The purpose of this paper is to examine factors that may contribute to physicians’ dissatisfaction with their work environment, and subsequently, their likelihood to recommend a hospital to their peers.Design/methodology/approach – A mixed method research design was used to identify, through qualitative interviews and focus groups, and measure, through quantitative surveys, physicians’ satisfaction with organizational communication, perceptions of empowerment and their likelihood to recommend a hospital to their peer physicians.Findings – The results of the study indicate that physicians’ communication satisfaction and perceptions of empowerment contribute both directly and indirectly to their likelihood to recommend their organization to peers. The findings suggest that hospitals that facilitate positive workplace communications and provide work environments that allow professional discretion and autonomy are more likely to have satisfied physicians and positive word‐of‐mouth referrals.Research...","PeriodicalId":325346,"journal":{"name":"Management Research News","volume":"30 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2009-04-24","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"128638782","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2009-04-24DOI: 10.1108/01409170910944317
N. Pearse
Purpose – The purpose of this paper is to explore the role of organisational, relational and individual experiences in the creation and development of intellectual capital.Design/methodology/approach – This is a conceptual paper, exploring the relationship between theories accounting for organisationally relevant experience and intellectual capital. A three‐dimensional model of human, structural and relational capital is used as a conceptual framework of intellectual capital, representing three levels of organisational behaviour. An understanding of the role of experience in developing human capital is provided by referring to experiential learning theory; the development of relational capital is explored from a social capital perspective; and structural capital from the vantage point of structural inertia theory and theories of organisational culture.Findings – These theories suggest that experiences can be beneficial to intellectual capital development, but also potentially harmful if not managed effect...
{"title":"The role of experiences in creating and developing intellectual capital","authors":"N. Pearse","doi":"10.1108/01409170910944317","DOIUrl":"https://doi.org/10.1108/01409170910944317","url":null,"abstract":"Purpose – The purpose of this paper is to explore the role of organisational, relational and individual experiences in the creation and development of intellectual capital.Design/methodology/approach – This is a conceptual paper, exploring the relationship between theories accounting for organisationally relevant experience and intellectual capital. A three‐dimensional model of human, structural and relational capital is used as a conceptual framework of intellectual capital, representing three levels of organisational behaviour. An understanding of the role of experience in developing human capital is provided by referring to experiential learning theory; the development of relational capital is explored from a social capital perspective; and structural capital from the vantage point of structural inertia theory and theories of organisational culture.Findings – These theories suggest that experiences can be beneficial to intellectual capital development, but also potentially harmful if not managed effect...","PeriodicalId":325346,"journal":{"name":"Management Research News","volume":"47 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2009-04-24","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"117029688","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2009-04-24DOI: 10.1108/01409170910944344
R. Burchielli
{"title":"HRM, Work and Employment in China","authors":"R. Burchielli","doi":"10.1108/01409170910944344","DOIUrl":"https://doi.org/10.1108/01409170910944344","url":null,"abstract":"","PeriodicalId":325346,"journal":{"name":"Management Research News","volume":"5 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2009-04-24","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"127930051","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
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