Pub Date : 2024-01-11DOI: 10.24840/2183-0606_011.004_0004
B. Kumar, Csaba Deák
This article delves into the evolving landscape of STEAM (Science, Technology, Engineering, Arts, and Mathematics) education, a dynamic pedagogical paradigm that amalgamates “Arts” into the realms of STEM (Science, Technology, Engineering, and Mathematics). Focusing on the critical dimensions of skill development and learning approach, this study undertook a systematic literature review spanning 2018 to 2022. The examination of contemporary literature sheds light on students' evolving attitudes and perceptions toward integrating Arts within STEM subjects. To augment this exploration, an empirical survey was conducted, gathering insights from students from diverse European countries and spanning various levels of pedagogy. This combined study unveils intricate correlations between specific forms of Arts and the skill sets essential for fostering innovation and entrepreneurship. Additionally, it delves into the learning approaches that resonate with students as they navigate the complexities of this transformative pedagogy. As education evolves, this article encourages readers to delve into how students view STEAM education. It provides insights into how STEAM education can help shape versatile innovators and entrepreneurs ready to tackle future challenges.
{"title":"Evolving Minds: A Literature-Driven and Empirical Exploration of STEAM Skill Development and Learning Approaches","authors":"B. Kumar, Csaba Deák","doi":"10.24840/2183-0606_011.004_0004","DOIUrl":"https://doi.org/10.24840/2183-0606_011.004_0004","url":null,"abstract":"This article delves into the evolving landscape of STEAM (Science, Technology, Engineering, Arts, and Mathematics) education, a dynamic pedagogical paradigm that amalgamates “Arts” into the realms of STEM (Science, Technology, Engineering, and Mathematics). Focusing on the critical dimensions of skill development and learning approach, this study undertook a systematic literature review spanning 2018 to 2022. The examination of contemporary literature sheds light on students' evolving attitudes and perceptions toward integrating Arts within STEM subjects. To augment this exploration, an empirical survey was conducted, gathering insights from students from diverse European countries and spanning various levels of pedagogy. This combined study unveils intricate correlations between specific forms of Arts and the skill sets essential for fostering innovation and entrepreneurship. Additionally, it delves into the learning approaches that resonate with students as they navigate the complexities of this transformative pedagogy. As education evolves, this article encourages readers to delve into how students view STEAM education. It provides insights into how STEAM education can help shape versatile innovators and entrepreneurs ready to tackle future challenges.","PeriodicalId":33389,"journal":{"name":"Journal of Innovation Management","volume":null,"pages":null},"PeriodicalIF":0.0,"publicationDate":"2024-01-11","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"140510478","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2024-01-05DOI: 10.24840/2183-0606_011.004_0002
R. Khurana, Rakesh Gupta
This study evaluates the current knowledge base of research on Design Thinking (DT) by conducting a bibliometric and network analysis of 986 scientific documents gathered from the Scopus database from 1992- 2021. The results reveal, inter alia, publication trends, identify influential documents, productive authors, journals, institutions, countries working and collaborating in the field of DT and the potential future research opportunities. Co-occurrence of Keywords and PageRank analysis was performed and relevant clusters emerging out of this analysis were described. The study maps the existing literature available and examines key research trends and theoretical underpinnings of this emerging discipline. Finally, the study provides detailed recommendations about the topics that need to be probed in detail in future research to advance a better understanding of this field.
{"title":"The emergence of Design Thinking from Design Science to a Business Paradigm through the lens of Bibliometric Review","authors":"R. Khurana, Rakesh Gupta","doi":"10.24840/2183-0606_011.004_0002","DOIUrl":"https://doi.org/10.24840/2183-0606_011.004_0002","url":null,"abstract":"This study evaluates the current knowledge base of research on Design Thinking (DT) by conducting a bibliometric and network analysis of 986 scientific documents gathered from the Scopus database from 1992- 2021. The results reveal, inter alia, publication trends, identify influential documents, productive authors, journals, institutions, countries working and collaborating in the field of DT and the potential future research opportunities. Co-occurrence of Keywords and PageRank analysis was performed and relevant clusters emerging out of this analysis were described. The study maps the existing literature available and examines key research trends and theoretical underpinnings of this emerging discipline. Finally, the study provides detailed recommendations about the topics that need to be probed in detail in future research to advance a better understanding of this field.","PeriodicalId":33389,"journal":{"name":"Journal of Innovation Management","volume":null,"pages":null},"PeriodicalIF":0.0,"publicationDate":"2024-01-05","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"140513485","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2024-01-05DOI: 10.24840/2183-0606_011.004_0003
Kjersti Isaksen
Collaboration has been increasingly recognised as a key for enhancing capacity, effectiveness, and spurring innovation in the public sector. The purpose of this paper is to study empirically how different perceptions and roles within an organisation handle a proposal from strategic management related to engaging a large municipality in collaboration with social entrepreneurs. The primary focus of attention is middle managers, as they stand out as a central counterpart to the administrative and political leadership. The data collection included in-depth interviews, observation and documents. An abductive analysis that combined empirical findings with theoretical insights showed that middle managers controlled positional and professional power bases, enabling them to block the formal lines of authority. The paper contributes to view innovation as a part of the struggle between different roles and perceptions within an organisation and to an explanation for the outcome resulting from different power bases.
{"title":"Good Suggestion - But No! Innovation as the Struggle Between Different Roles and Perceptions in a Municipal Organisation","authors":"Kjersti Isaksen","doi":"10.24840/2183-0606_011.004_0003","DOIUrl":"https://doi.org/10.24840/2183-0606_011.004_0003","url":null,"abstract":"\u0000Collaboration has been increasingly recognised as a key for enhancing capacity, effectiveness, and spurring innovation in the public sector. The purpose of this paper is to study empirically how different perceptions and roles within an organisation handle a proposal from strategic management related to engaging a large municipality in collaboration with social entrepreneurs. The primary focus of attention is middle managers, as they stand out as a central counterpart to the administrative and political leadership. The data collection included in-depth interviews, observation and documents. An abductive analysis that combined empirical findings with theoretical insights showed that middle managers controlled positional and professional power bases, enabling them to block the formal lines of authority. The paper contributes to view innovation as a part of the struggle between different roles and perceptions within an organisation and to an explanation for the outcome resulting from different power bases.\u0000","PeriodicalId":33389,"journal":{"name":"Journal of Innovation Management","volume":null,"pages":null},"PeriodicalIF":0.0,"publicationDate":"2024-01-05","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"140513631","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2023-11-08DOI: 10.24840/2183-0606_011.003_l002
Dorottya Pap, Susan Davis
This letter delves into the transformation of social innovation education at the Georgia Institute of Technology (Georgia Tech) by exploring the evolution of its Ideas to Serve competition. Against the backdrop of Georgia Tech's vision for the next decade as an inclusive innovation hub, this narrative captures a conversation between Dori Pap, Managing Director, and Susan Davis, Practitioner in Residence at the Institute for Leadership and Social Impact. They discuss how the competition has evolved from fostering "heropreneurs" to empowering students to critically engage with systemic social issues. They present a compelling recap of how Georgia Tech has reimagined social innovation education by elevating community-based organizations as co-educators, inspiring students to become effective and empathetic social entrepreneurs.
这封信通过探索佐治亚理工学院(Georgia Tech)的“Ideas to Serve competition”的演变，深入探讨了该校社会创新教育的转型。在佐治亚理工学院未来十年作为包容性创新中心的愿景背景下，本文捕捉到了该校董事总经理Dori Pap和领导力与社会影响研究所驻院实习医生Susan Davis之间的一段对话。他们讨论了竞争是如何从培养“英雄企业家”发展到赋予学生批判性地参与系统性社会问题的能力的。他们展示了佐治亚理工学院如何重新构想社会创新教育，将社区组织提升为共同教育者，激励学生成为有效和善解人意的社会企业家。
{"title":"Dóri Pap and Susan Davis - Ideas to Serve: the Evolution of Social Innovation Education at GeorgiaTech","authors":"Dorottya Pap, Susan Davis","doi":"10.24840/2183-0606_011.003_l002","DOIUrl":"https://doi.org/10.24840/2183-0606_011.003_l002","url":null,"abstract":"This letter delves into the transformation of social innovation education at the Georgia Institute of Technology (Georgia Tech) by exploring the evolution of its Ideas to Serve competition. Against the backdrop of Georgia Tech's vision for the next decade as an inclusive innovation hub, this narrative captures a conversation between Dori Pap, Managing Director, and Susan Davis, Practitioner in Residence at the Institute for Leadership and Social Impact. They discuss how the competition has evolved from fostering \"heropreneurs\" to empowering students to critically engage with systemic social issues. They present a compelling recap of how Georgia Tech has reimagined social innovation education by elevating community-based organizations as co-educators, inspiring students to become effective and empathetic social entrepreneurs.","PeriodicalId":33389,"journal":{"name":"Journal of Innovation Management","volume":null,"pages":null},"PeriodicalIF":0.0,"publicationDate":"2023-11-08","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"135430460","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2023-11-08DOI: 10.24840/2183-0606_011.003_0005
Ulrich Lichtenthaler
Sustainability and ESG criteria, i.e. environment, social, and governance, are essential strategic drivers, especially because of the circular economy and a new generation of ‘sustainable natives’ among the Generation Z. In light of firms’ varying performance in managing sustainability, this conceptual paper develops a maturity model for sustainability management with five maturity levels: awareness, efficiency, transparency, ecosystem, and innovation. A further sixth level goes beyond most firms’ present aspirations in managing sustainability, but it may become important in the future. Additionally, the key skills that companies and employees need at different maturity levels are discussed along with implications for sustainability trainings and assessments as well as human resources management and ethics. These skills may provide the source of sustainability-based core competencies, and they help to explain interfirm differences in managing sustainability, positainability, and digitainability. Finally, the framework highlights innovation and transformation in the context of the sustainable development goals (SDGs).
{"title":"Sustainability Skills and Sustainable Natives: Key Competencies and Maturity Model for Sustainability Management","authors":"Ulrich Lichtenthaler","doi":"10.24840/2183-0606_011.003_0005","DOIUrl":"https://doi.org/10.24840/2183-0606_011.003_0005","url":null,"abstract":"Sustainability and ESG criteria, i.e. environment, social, and governance, are essential strategic drivers, especially because of the circular economy and a new generation of ‘sustainable natives’ among the Generation Z. In light of firms’ varying performance in managing sustainability, this conceptual paper develops a maturity model for sustainability management with five maturity levels: awareness, efficiency, transparency, ecosystem, and innovation. A further sixth level goes beyond most firms’ present aspirations in managing sustainability, but it may become important in the future. Additionally, the key skills that companies and employees need at different maturity levels are discussed along with implications for sustainability trainings and assessments as well as human resources management and ethics. These skills may provide the source of sustainability-based core competencies, and they help to explain interfirm differences in managing sustainability, positainability, and digitainability. Finally, the framework highlights innovation and transformation in the context of the sustainable development goals (SDGs).","PeriodicalId":33389,"journal":{"name":"Journal of Innovation Management","volume":null,"pages":null},"PeriodicalIF":0.0,"publicationDate":"2023-11-08","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"135429942","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2023-11-03DOI: 10.24840/2183-0606_011.003_l001
Jason Scholz, Timothy E. Stroh, Joseph J. Richardson, David F. Downes, Swee L. Mak
The successful translation of research and innovation into impact has never been more important to solve the complex problems facing societies and existential threats to our planet. University research and innovation holds a key to unlock solutions. Innovation practitioners and university research translation offices seeking to support and foster promising innovations face a challenge in determining which innovations have sound prospects for development through to the market. Approaches such as mission-oriented innovation; as well as open innovation, entrepreneurial universities, and educating the educators considered in previous letters all may help, but how can we be sure that our assessments of any given initiative are sound? What are the requisites for successful translation to impact, and what tools might aid in decision making for complex endeavours? There are many theories, tools and methods in use; yet the performance of research translation efforts at universities around the world vary wildly with only a very small number clearly successful and the vast majority, achieving at best, modest results, that are well below their expected potential. At our university, we assembled a multidisciplinary team bringing together research translation expertise and innovation researchers with a record of entrepreneurial success to consider tools that can aid identification and assessment of promising innovations, with a view to best aligning university support. Reflecting on existing translation readiness assessment tools and practitioner knowledge, we argue that a more encompassing and dynamic framework is needed to aid universities in early and ongoing assessment of innovations to effectively steward their development and enhance their potential for success. We provide an early outline of this multi-dimensional assessment tool.
{"title":"A Framework for Assessing and Improving Decision-Making in the Translation of Research and Innovation for Impact","authors":"Jason Scholz, Timothy E. Stroh, Joseph J. Richardson, David F. Downes, Swee L. Mak","doi":"10.24840/2183-0606_011.003_l001","DOIUrl":"https://doi.org/10.24840/2183-0606_011.003_l001","url":null,"abstract":"The successful translation of research and innovation into impact has never been more important to solve the complex problems facing societies and existential threats to our planet. University research and innovation holds a key to unlock solutions. Innovation practitioners and university research translation offices seeking to support and foster promising innovations face a challenge in determining which innovations have sound prospects for development through to the market. Approaches such as mission-oriented innovation; as well as open innovation, entrepreneurial universities, and educating the educators considered in previous letters all may help, but how can we be sure that our assessments of any given initiative are sound? What are the requisites for successful translation to impact, and what tools might aid in decision making for complex endeavours? There are many theories, tools and methods in use; yet the performance of research translation efforts at universities around the world vary wildly with only a very small number clearly successful and the vast majority, achieving at best, modest results, that are well below their expected potential. At our university, we assembled a multidisciplinary team bringing together research translation expertise and innovation researchers with a record of entrepreneurial success to consider tools that can aid identification and assessment of promising innovations, with a view to best aligning university support. Reflecting on existing translation readiness assessment tools and practitioner knowledge, we argue that a more encompassing and dynamic framework is needed to aid universities in early and ongoing assessment of innovations to effectively steward their development and enhance their potential for success. We provide an early outline of this multi-dimensional assessment tool.","PeriodicalId":33389,"journal":{"name":"Journal of Innovation Management","volume":null,"pages":null},"PeriodicalIF":0.0,"publicationDate":"2023-11-03","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"135874587","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2023-11-01DOI: 10.24840/2183-0606_011.003_0004
Maria Camila Bermeo-Giraldo, Orfa Nidia Patiño Toro, Alejandro Valencia Arias, Paula Andrea Rodríguez Correa
Los chatbots se han adoptado cada vez más en múltiples contextos, incluida la atención médica. Este estudio tiene como objetivo identificar los factores que influyen en la aceptación de los chatbots por parte de los usuarios de atención médica. Para ello, adoptó un enfoque cuantitativo; un alcance correlacional; y análisis factoriales exploratorios y confirmatorios utilizando el software SPSS para examinar una muestra de 259 encuestas respondidas por usuarios de chatbot. Las hipótesis del modelo propuesto aquí se probaron utilizando el coeficiente D de Somers. Los resultados indican una asociación entre dos factores: resolución de problemas y acceso a información actualizada. Existen otras relaciones significativas entre el uso del conocimiento, el acceso a información actualizada, la resolución de problemas y la humanidad percibida. Estos hallazgos pueden ser utilizados por los administradores de atención médica, los formuladores de políticas y los profesionales para implementar con éxito los chatbots en el futuro.
{"title":"Factors influencing the adoption of chatbots by healthcare users","authors":"Maria Camila Bermeo-Giraldo, Orfa Nidia Patiño Toro, Alejandro Valencia Arias, Paula Andrea Rodríguez Correa","doi":"10.24840/2183-0606_011.003_0004","DOIUrl":"https://doi.org/10.24840/2183-0606_011.003_0004","url":null,"abstract":"Los chatbots se han adoptado cada vez más en múltiples contextos, incluida la atención médica. Este estudio tiene como objetivo identificar los factores que influyen en la aceptación de los chatbots por parte de los usuarios de atención médica. Para ello, adoptó un enfoque cuantitativo; un alcance correlacional; y análisis factoriales exploratorios y confirmatorios utilizando el software SPSS para examinar una muestra de 259 encuestas respondidas por usuarios de chatbot. Las hipótesis del modelo propuesto aquí se probaron utilizando el coeficiente D de Somers. Los resultados indican una asociación entre dos factores: resolución de problemas y acceso a información actualizada. Existen otras relaciones significativas entre el uso del conocimiento, el acceso a información actualizada, la resolución de problemas y la humanidad percibida. Estos hallazgos pueden ser utilizados por los administradores de atención médica, los formuladores de políticas y los profesionales para implementar con éxito los chatbots en el futuro.","PeriodicalId":33389,"journal":{"name":"Journal of Innovation Management","volume":null,"pages":null},"PeriodicalIF":0.0,"publicationDate":"2023-11-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"135614711","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2023-10-25DOI: 10.24840/2183-0606_011.003_0002
Laurens Vandercruysse, Ruben D'Hauwers, August Bourgeus
Public sector organizations are driven to re-imagine personal data management practices. Notably, the Flemish government aims to set up a Solid-enabled PDS-based data platform, which is to serve as the foundation of (personal) data sharing ecosystems that respect EU fundamental rights ‘by design.’ Of course, a critical success factor for this novel Flemish data platform is the broad adoption of citizen-centric data storage by public organizations in the region. This article constitutes an exploration of opportunities, challenges, and preconditions for the Flemish public sector through 13 expert interviews. Our findings show that citizen-centric personal data storage is expected to optimize intra-public sector data use, enable proactive public service provision, and foster trust. Challenges relate to a lack of human and financial resources, and data literacy/ inclusivity issues. For continued public sector engagement in PDS-based data ecosystems, preconditions in terms of moderation of ecosystem openness and data sharing reciprocity, as well as clustering of sub-ecosystems by use-cases, are to be considered.
{"title":"Citizen-Centric Personal Data Storage in The Public Sector: An Exploration of Opportunities, Challenges, and Preconditions","authors":"Laurens Vandercruysse, Ruben D'Hauwers, August Bourgeus","doi":"10.24840/2183-0606_011.003_0002","DOIUrl":"https://doi.org/10.24840/2183-0606_011.003_0002","url":null,"abstract":"Public sector organizations are driven to re-imagine personal data management practices. Notably, the Flemish government aims to set up a Solid-enabled PDS-based data platform, which is to serve as the foundation of (personal) data sharing ecosystems that respect EU fundamental rights ‘by design.’ Of course, a critical success factor for this novel Flemish data platform is the broad adoption of citizen-centric data storage by public organizations in the region. This article constitutes an exploration of opportunities, challenges, and preconditions for the Flemish public sector through 13 expert interviews. Our findings show that citizen-centric personal data storage is expected to optimize intra-public sector data use, enable proactive public service provision, and foster trust. Challenges relate to a lack of human and financial resources, and data literacy/ inclusivity issues. For continued public sector engagement in PDS-based data ecosystems, preconditions in terms of moderation of ecosystem openness and data sharing reciprocity, as well as clustering of sub-ecosystems by use-cases, are to be considered.","PeriodicalId":33389,"journal":{"name":"Journal of Innovation Management","volume":null,"pages":null},"PeriodicalIF":0.0,"publicationDate":"2023-10-25","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"135218881","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2023-10-25DOI: 10.24840/2183-0606_011.003_0003
Macrina Lazo, Ryan Ebardo
AI adoption in the banking industry is a necessity not only to gain a competitive advantage within the industry but more importantly to defend the bank versus technological disruptors that are trying to gain ground in service areas that were previously dominated by banks. This study aims to analyze the current state of AI adoption in the banking industry through a systematic review of related literature. Using the SCOPUS database, thirty-five studies were identified that are relevant to this study. While the number of studies is on increasing trend, the focus of existing literature is predominantly on the customers' and the banks' perspectives. Studies from the regulators' and service providers' perspectives are still sparse despite the importance of these two actors in the adoption of AI in the banking industry. The application of AI has permeated wide areas of the banking function expanding beyond the use of chatbots. Improving customer experience, increasing profitability, and improving competitiveness drive the adoption of AI by banks while people-related issues, technology-related issues, and regulatory-compliance issues deter banks from fully embracing AI. Transparency of algorithms, data privacy, data protection, and fair use of data are the main concerns both of regulators and customers. Results of this study point to the need for more empirical and theoretical research on the regulatory perspective of AI adoption in the banking industry, how to harness the strength of service providers to enable wider and more effective adoption of AI, how institutions can help increase the talent pool for AI-driven technologies, and how to strengthen the synergistic cooperation of the various actors in the adoption of AI in the banking industry.
{"title":"Artificial Intelligence Adoption in the Banking Industry: Current State and Future Prospect","authors":"Macrina Lazo, Ryan Ebardo","doi":"10.24840/2183-0606_011.003_0003","DOIUrl":"https://doi.org/10.24840/2183-0606_011.003_0003","url":null,"abstract":"AI adoption in the banking industry is a necessity not only to gain a competitive advantage within the industry but more importantly to defend the bank versus technological disruptors that are trying to gain ground in service areas that were previously dominated by banks. This study aims to analyze the current state of AI adoption in the banking industry through a systematic review of related literature. Using the SCOPUS database, thirty-five studies were identified that are relevant to this study. While the number of studies is on increasing trend, the focus of existing literature is predominantly on the customers' and the banks' perspectives. Studies from the regulators' and service providers' perspectives are still sparse despite the importance of these two actors in the adoption of AI in the banking industry. The application of AI has permeated wide areas of the banking function expanding beyond the use of chatbots. Improving customer experience, increasing profitability, and improving competitiveness drive the adoption of AI by banks while people-related issues, technology-related issues, and regulatory-compliance issues deter banks from fully embracing AI. Transparency of algorithms, data privacy, data protection, and fair use of data are the main concerns both of regulators and customers. Results of this study point to the need for more empirical and theoretical research on the regulatory perspective of AI adoption in the banking industry, how to harness the strength of service providers to enable wider and more effective adoption of AI, how institutions can help increase the talent pool for AI-driven technologies, and how to strengthen the synergistic cooperation of the various actors in the adoption of AI in the banking industry.","PeriodicalId":33389,"journal":{"name":"Journal of Innovation Management","volume":null,"pages":null},"PeriodicalIF":0.0,"publicationDate":"2023-10-25","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"135218305","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2023-10-24DOI: 10.24840/2183-0606_011.003_0001
Meeta Dasgupta
The survival of organizations hinges on their response to customer and societal expectations through creativity and innovation. Understanding and managing the emotions of internal and external stakeholders can help organizations improve the quality of their innovations. With the evolving needs of the customers and society, it becomes important for companies to predict what consumers will think and feel and adapt their strategies accordingly. An absence of a systematic literature review converging the two fields of emotional intelligence (EI) and creativity and innovation motivated the current study. The purpose of this paper is to understand how EI skills can drive creativity and innovation in organizations. The paper through a systematic literature review presents the various intervening variables, that is strategies and behavior, that can ignite the relationship. The paper highlights the role of EI in various stages of the innovation process, proposes a conceptual model illustrating how EI drives creativity and innovation, and identifies research gaps in the area. The findings will help professionals build EI competencies and use them to drive creativity and innovation, and organizations to promote factors that support the relationship. It will allow academics to drive new research using the identified research gaps.
{"title":"Driving Creativity and Innovation through Emotional Intelligence (EI): A Systematic Literature Review","authors":"Meeta Dasgupta","doi":"10.24840/2183-0606_011.003_0001","DOIUrl":"https://doi.org/10.24840/2183-0606_011.003_0001","url":null,"abstract":"The survival of organizations hinges on their response to customer and societal expectations through creativity and innovation. Understanding and managing the emotions of internal and external stakeholders can help organizations improve the quality of their innovations. With the evolving needs of the customers and society, it becomes important for companies to predict what consumers will think and feel and adapt their strategies accordingly. An absence of a systematic literature review converging the two fields of emotional intelligence (EI) and creativity and innovation motivated the current study. The purpose of this paper is to understand how EI skills can drive creativity and innovation in organizations. The paper through a systematic literature review presents the various intervening variables, that is strategies and behavior, that can ignite the relationship. The paper highlights the role of EI in various stages of the innovation process, proposes a conceptual model illustrating how EI drives creativity and innovation, and identifies research gaps in the area. The findings will help professionals build EI competencies and use them to drive creativity and innovation, and organizations to promote factors that support the relationship. It will allow academics to drive new research using the identified research gaps.","PeriodicalId":33389,"journal":{"name":"Journal of Innovation Management","volume":null,"pages":null},"PeriodicalIF":0.0,"publicationDate":"2023-10-24","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"135322429","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
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