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Linking Public Service Motivation, Perceived External Career Barriers, and Public-Sector Attraction 公共服务动机、外部职业障碍感知与公共部门吸引力的关联
IF 2.9 Q2 Social Sciences Pub Date : 2023-06-29 DOI: 10.1080/23276665.2023.2229924
T. Nguyen, Tu Phuoc Truong
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引用次数: 0
What factors underlie burden tolerance in South Korea? Policy implementation domain, administrative efficiency, and bureaucratic personality 韩国的负担承受能力是由哪些因素决定的?政策执行域、行政效率与官僚个性
IF 2.9 Q2 Social Sciences Pub Date : 2023-06-28 DOI: 10.1080/23276665.2023.2228435
Jesse W. Campbell, Y. Ahn
ABSTRACT Although administrative burden has been studied in relation to social policy, the experience of policy implementation as onerous is relevant to all policy domains, and citizens can experience burden in virtually any encounter with the state. Moreover, perceptions of administrative burden can be influenced by administrative values, such as efficiency. Burden tolerance captures an individual’s belief that the compliance, learning, and psychological costs associated with policy implementation are legitimate and functional, and consequently their willingness to impose these costs on policy targets. We hypothesise that burden tolerance is conditioned by both policy implementation domain and the efficiency of the implementing organisation. Additionally, we link bureaucratic personality, or the tendency to view rules as intrinsically desirable and legitimate, to burden tolerance. We test our hypotheses using a representative sample of South Korean citizens and a survey experiment. Our results suggest that, first and contrary to our expectations, policy domain does not affect burden tolerance. Second, knowledge about inefficiency negatively affects tolerance. Third, bureaucratic personality is positively related to tolerance. We also discuss the contextual aspects of administrative burden, and particularly how the East Asian and Korean policy context may have implications for the generalisability of the administrative burden concept.
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引用次数: 0
Leaders need to be led: complementary followership in the context of community-driven development program 领导者需要被领导:在社区驱动发展计划的背景下,互补的追随关系
IF 2.9 Q2 Social Sciences Pub Date : 2023-06-02 DOI: 10.1080/23276665.2023.2214825
Junesoo Lee, Jongwoo Chung, Booyuel Kim
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引用次数: 0
Local Government Managers’ Change-Oriented Leadership and Employees’ Change-Supportive Behaviour During COVID-19: Utilizing the Theory of Planned Behaviour 新冠肺炎期间地方政府管理者变革导向领导与员工变革支持行为:基于计划行为理论
IF 2.9 Q2 Social Sciences Pub Date : 2023-05-10 DOI: 10.1080/23276665.2023.2207833
Wisanupong Potipiroon, Worasan Thawornprasert
Past research has provided important insights on the role of public leaders in fostering employees' change-related behaviour, but the psychological mechanisms and boundary conditions underlying this relationship remain unclear. This research relies on the theory of planned behaviour and the value-congruence model to shed light on when and how local government managers' change-oriented leadership influences employees' change-supportive behaviour during the COVID-19 pandemic. Based on survey data collected from 758 local government employees in Thailand, our structural equation modelling analyses revealed that local government managers' change-oriented leadership had a positive relationship with employees' change-supportive behaviour via the mediating roles of employees' attitude for change, perceived climate for change and self-efficacy for change. Furthermore, perceived value congruence between managers and employees was found to enhance the indirect relationship between change-oriented leadership and change-supportive behaviour. This research highlights the importance of change-oriented leadership and value alignment in fostering change-related behaviours among government employees. © 2023 The University of Hong Kong.
过去的研究对公共领导者在促进员工变革相关行为方面的作用提供了重要的见解,但这种关系背后的心理机制和边界条件仍不清楚。本研究依靠计划行为理论和价值一致性模型来揭示在COVID-19大流行期间,地方政府管理者的变革导向领导何时以及如何影响员工的变革支持行为。基于对泰国758名地方政府雇员的调查数据,我们的结构方程模型分析发现,地方政府管理者的变革导向领导与员工的变革支持行为之间存在正相关关系,其中介作用为员工的变革态度、变革感知气候和变革自我效能感。此外,发现管理者与员工之间的感知价值一致性增强了变革导向领导与变革支持行为之间的间接关系。本研究强调了变革导向的领导和价值观一致性在促进政府雇员变革相关行为中的重要性。©2023香港大学。
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引用次数: 0
THE EFFECT OF ACCOUNTABILITY ON EMPLOYEE PERFORMANCE IN GOVERNMENT AGENCIES 问责制对政府机构员工绩效的影响
IF 2.9 Q2 Social Sciences Pub Date : 2023-04-30 DOI: 10.61317/jc.v2i1.55
Meti Mediyastuti Sofyan
Improving the performance accountability of government agencies is one of the important challenges faced in the era of demands for quality public services. The Bandung Regency Government as one of the regions in Indonesia also faces similar challenges. Therefore, this study aims to analyze the performance accountability of government agencies in the Bandung Regency Government. Researchers used quantitative research. Research Subject The research subject is a line or research boundary that is useful for researchers in determining objects or people as the point of attachment of research variables. Bandung Regency Civil Service Police Unit Office. Regional Technical Institutions The determination of the sample was carried out based on consideration of the significance of the agency in the delivery of public services and the representativeness of various government sectors. In selecting the sample, it is also necessary to consider the variation in the size of agencies as well as the diversity of their functions and responsibilities to cover various aspects of relevant public services. The results showed that the condition of performance accountability of government agencies in the Bandung Regency Government still needs to be improved. Factors that influence performance accountability include good leadership and management, effective internal control systems, public participation in supervision, and financial transparency and accountability.
提高政府机构的绩效问责制是在对优质公共服务需求的时代所面临的重要挑战之一。万隆县政府作为印度尼西亚的一个区域也面临着类似的挑战。因此,本研究旨在分析万隆县政府政府机构的绩效问责。研究人员使用了定量研究。研究对象研究对象是一条线或研究边界,它有助于研究人员确定作为研究变量的附着点的对象或人。万隆县公务员警察单位办公室。区域技术机构样本的确定是在考虑机构在提供公共服务方面的重要性和各政府部门的代表性的基础上进行的。在选择样本时,还必须考虑到机构规模的变化以及它们的职能和责任的多样性,以涵盖有关公共服务的各个方面。结果表明,万隆县政府的政府机构绩效问责状况仍有待改善。影响绩效问责制的因素包括良好的领导和管理、有效的内部控制系统、公众参与监督、财务透明度和问责制。
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引用次数: 0
THE INFLUENCE OF WORK MOTIVATION ON THE PERFORMANCE OF PUBLIC SERVICE EMPLOYEES IN PAGELARAN DISTRICT PANDEGLANG REGENCY 工作动机对柏格拉兰区攀德郎县政府公职人员绩效的影响
IF 2.9 Q2 Social Sciences Pub Date : 2023-04-30 DOI: 10.61317/jc.v2i1.47
Teti Maryulina, Sekolah Tinggi, Ilmu Administrasi Bagasasi
This study aims to determine the effect of work motivation on the performance of public service employees in the Performance Subdistrict, Pandeglang Regency. The sample in this study was all the village employees of Harapankarya and Karya Utama in the Performance Subdistrict, Pandeglang Regency. The sampling technique used in this study was based on the census sampling method, where all members of the population were sampled. The research approach used is descriptive-quantitative. Data collection techniques using a survey method in the form of a questionnaire The data analysis technique used is simple linear regression analysis and hypothesis testing using the SPSS for Windows Release 22 program. Based on the calculation results, if tcount > ttable is 4.133 > 2.073 and Fcount > Ftable is 17.085 > 4.320 with a significant level of 0.00 ˂ 0.05, then H0 is rejected and Ha is accepted, meaning that variable X (work motivation) has a positive effect on variable Y (employee performance). It can be concluded that work motivation partially has a significant effect on the performance of public service employees in the Performance Subdistrict, Pandeglang Regency. This shows that employee performance is determined by the level of work motivation possessed; the higher the work motivation, the higher the employee's performance.
本研究旨在确定攀德郎绩效街道公共服务人员工作动机对绩效的影响。本研究的样本为pangdeglang县Performance街道Harapankarya和Karya Utama的所有乡村雇员。本研究使用的抽样技术基于人口普查抽样方法,对所有人口成员进行抽样。使用的研究方法是描述性定量的。使用问卷调查法的数据收集技术使用的数据分析技术是简单的线性回归分析和假设检验,使用SPSS for Windows Release 22程序。根据计算结果,如果tcount >表为4.133 > 2.073,Fcount >表为17.085 > 4.320,且显著性水平为0.00依据0.05,那么H0被拒绝,Ha被接受,这意味着变量X(工作动机)对变量Y(员工绩效)有积极的影响。可以得出结论,工作动机对攀德郎绩效街道公共服务人员的绩效有部分显著影响。这表明,员工绩效是由拥有的工作动机水平决定的;工作动机越高,员工的绩效越高。
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引用次数: 0
IMPLEMENTATION OF NUISANCE PERMIT AND CONTROL POLICIES TO ACHIEVE EXCELLENT SERVICE AT THE BANDUNG CITY INTEGRATED SERVICE AND LICENSING AGENCY 实施妨害许可证和管制政策,在万隆市综合服务和发牌机构实现优质服务
IF 2.9 Q2 Social Sciences Pub Date : 2023-04-30 DOI: 10.61317/jc.v2i1.51
Dea Melati, Elen Sari
Excellent service is one of the crucial issues in the implementation of regional autonomy in Indonesia. So far, public services still have a bad image in the eyes of the public. Service is considered so bureaucratic that it creates negative impressions and perceptions about bureaucracy. The notion that bureaucracy is irrational, wasteful, unproductive and trapped in ceremonial activities is actually more common in society. Based on the problems described above, this study aims to determine the effect of the implementation of the disturbance permit policy and control on the excellent service of the City of Bandung. The research method used is explanatory survey method. The variables of this study consist of the independent variables namely Policy Implementation and Control, while the dependent variable is Excellent Service. The data was obtained through employee and community respondents who took care of disturbance permits at the Bandung City Integrated Licensing Service Agency. Respondents were determined as many as 87 through the Likert Scale questionnaire questionnaire instrument. The results of data collection will be tested for validity and reliability using moment product correlation techniques and Alpha-Cronbach. The results of the study stated that there was a significant influence between variables. The results of the data prove that policy implementation and control of excellent service at the Bandung City Integrated Licensing Service Agency have a significant influence.
优质服务是印尼实施区域自治的关键问题之一。到目前为止,公共服务在公众眼中仍然有一个不好的形象。服务被认为是如此的官僚主义,以至于它产生了对官僚主义的负面印象和看法。官僚主义是非理性的、浪费的、没有生产力的、被束缚在仪式活动中的观念实际上在社会中更为普遍。基于上述问题,本研究旨在确定干扰许可政策和控制的实施对万隆市优质服务的影响。研究方法为解释性调查法。本研究的变量包括自变量Policy Implementation and Control,因变量Excellent Service。数据是通过在万隆市综合许可服务机构办理干扰许可的员工和社区受访者获得的。通过李克特量表问卷调查工具确定了多达87名受访者。数据收集的结果将使用矩积相关技术和Alpha-Cronbach进行有效性和可靠性测试。研究结果表明,变量之间存在显著的影响。数据结果证明,政策实施与控制对万隆市综合许可服务机构的优质服务有显著影响。
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引用次数: 0
The Role Of Instagram Social Media As A Public Communication Media At Puskesmas Cilengkrang Kabupaten Bandung Instagram社交媒体在Puskesmas Cilengkrang Kabupaten万隆上作为公共传播媒体的作用
IF 2.9 Q2 Social Sciences Pub Date : 2023-04-30 DOI: 10.61317/jc.v2i1.58
Putri Astiti, Duane Masaji Raharja
Social media used by government agency can act as a medium of communication with the masses, not only by verbal means. Nowdays, government agency on various level have used social media to spread information to the people. They are certainly cannot be detach from Public Communication. Public Communication is a process of delivering messages or interaction with the public where the message can be in a form of education, instruction, or information. Puskesmas is a government agency as a center for development, construction, and service. Also function as vanguard post for developmentof community healthcare services. Therefore, Puskesmas Cilengkrang utilize social mediaas a channelto deliver various information about healthcare. In this case they used Instagram. The role of @pkm_cilengkrang_kabbandung Instagram is to convey information about various government programs and all event held by Puskesmas Cilengkrang Kabupaten Bandung. This research shows that type of information conveyed by Puskesmas Cilengkrang Kabupaten Bandungon Instagram is about government program to support people healthcare, training or workshop event held there, education regarding community healthcare, and also schedule of immunizations or regular vaccinations.
政府机构使用的社交媒体可以作为与大众沟通的媒介,而不仅仅是口头沟通。如今,各级政府机构已经使用社交媒体向人们传播信息。它们当然不能脱离公共传播。公共传播是一个传递信息或与公众互动的过程,其中信息可以以教育,指导或信息的形式出现。Puskesmas是一个政府机构,作为开发、建设和服务中心。同时也是社区卫生服务发展的先锋岗位。因此,Puskesmas Cilengkrang利用社交媒体这个渠道来传递有关医疗保健的各种信息。在这个案例中,他们使用了Instagram。@pkm_cilengkrang_kabbandung Instagram的作用是传达各种政府计划和Puskesmas cilengkrang_kabupaten万隆举办的所有活动的信息。这项研究表明,Puskesmas Cilengkrang Kabupaten Bandungon Instagram传达的信息类型是关于政府支持人们医疗保健的计划,在那里举行的培训或研讨会活动,关于社区医疗保健的教育,以及免疫接种或定期接种疫苗的时间表。
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引用次数: 0
THE INFLUENCE OF ORGANIZATIONAL CULTURE ON EMPLOYEE PERFORMANCE AT BANDUNG CITY HOSPITAL 万隆市医院组织文化对员工绩效的影响
Q2 Social Sciences Pub Date : 2023-04-30 DOI: 10.61317/jc.v2i1.53
Jiwa Riwayanti
In the current era of industrialization, the hospital is a form of organization engaged in health services. One of the efforts made is to support referrals from basic level services, such as puskesmas. For this reason, the puskesmas is a referral center for basic level health services. Changes that occur in today's society greatly affect this competition, both changes in demography, socio-economics, science and technology, market competition and human resources. One of the factors for decreasing employee performance is thought to be organizational culture. Problems related to organizational culture at Muhammadiyah Bandung Hospital are the habit of lateness of employees, the habit of lateness of employees coming to work after rest hours, the habit of employees waiting for orders from superiors in carrying out tasks and the habits of employees not being on time in carrying out tasks. Therefore this study aims to determine the influence of organizational culture on employee performance. The method used in this study is in accordance with the expected objectives, namely descriptive and verification methods. Organizational culture (X) as the independent variable and employee performance as the dependent variable (Y). The population in this study were all employees at the Muhammadiyah Bandung Hospital. The sample specified in this study amounted to 50 respondents. The data collection used is through literature study, field study (interviews, questionnaires, and observations) with descriptive analysis and quantitative analysis. Data processing was carried out by validation and reliability tests using SPSS. The results of the study state that there is a fairly strong relationship between organizational culture and employee performance, and there is a positive influence between organizational culture on employee performance at Bandung Hospital.
在工业化时代,医院是一种从事卫生服务的组织形式。所作的努力之一是支持从基层服务转诊,例如puskesmas。因此,puskesmas是提供初级保健服务的转诊中心。当今社会发生的变化极大地影响了这场竞争,无论是人口、社会经济、科学技术、市场竞争还是人力资源的变化。组织文化被认为是导致员工绩效下降的因素之一。Muhammadiyah万隆医院组织文化的相关问题有员工迟到的习惯、员工在休息时间后上班迟到的习惯、员工在执行任务时等待上级命令的习惯以及员工在执行任务时不按时的习惯。因此,本研究旨在确定组织文化对员工绩效的影响。本研究采用的方法是按照预期目标,即描述法和验证法。以组织文化(X)为自变量,员工绩效(Y)为因变量。本研究的人群为万隆穆罕默迪亚医院的所有员工。本研究指定的样本为50名受访者。使用的数据收集是通过文献研究,实地研究(访谈,问卷调查和观察)与描述性分析和定量分析。数据处理采用SPSS进行验证和信度检验。研究结果表明,万隆医院组织文化与员工绩效之间存在较强的关系,组织文化对员工绩效存在正向影响。
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引用次数: 0
To what extent does corruption erode trust? Evidence of reputational spillovers from ten countries in the Southern African Development Community 腐败在多大程度上侵蚀了信任?来自南部非洲发展共同体十个国家声誉溢出效应的证据
IF 2.9 Q2 Social Sciences Pub Date : 2023-03-15 DOI: 10.1080/23276665.2023.2184403
Sergio Fernandez, L. Malan, N. Holtzhausen, Michel M Tshiyoyo
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引用次数: 1
期刊
Asia Pacific Journal of Public Administration
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