Pub Date : 2022-09-13DOI: 10.1080/23276665.2022.2121294
Aisha Azhar, T. Steen
ABSTRACT Based on a qualitative study of public service motivation (PSM) among public employees in Pakistan, the authors formulate a model of contextual factors influencing public-service-motivated behaviours. Through an analysis of 36 interviews, the research finds that because of their different cultural background Pakistan public employees did not identify with the principal motivational structure generally associated with PSM. While Pakistan public employees exhibited empathy and compassion, they did not relate them to public service. The antecedents for these motives were primarily their Islam religion. Employees showed inclinations for the pursuit of power, job security, and implicit opportunities for corruption as motives for seeking public employment. The contextual factors not only directly influenced employees’ behaviours more strongly than PSM, but they also tended to undermine the effect of PSM as a strong influencer for employees to think of serving society at large. The authors conclude that assumptions about PSM in a developing country such as Pakistan are not irrational but are embedded in local rationalities that admittedly countervail the ethical foundations of public service. These local rationalities seem widely accepted among public employees in Pakistan. The findings of the study can be related to other developing countries, particularly South Asian countries.
{"title":"Underlying assumptions of public service motivation: a view from the developing world","authors":"Aisha Azhar, T. Steen","doi":"10.1080/23276665.2022.2121294","DOIUrl":"https://doi.org/10.1080/23276665.2022.2121294","url":null,"abstract":"ABSTRACT Based on a qualitative study of public service motivation (PSM) among public employees in Pakistan, the authors formulate a model of contextual factors influencing public-service-motivated behaviours. Through an analysis of 36 interviews, the research finds that because of their different cultural background Pakistan public employees did not identify with the principal motivational structure generally associated with PSM. While Pakistan public employees exhibited empathy and compassion, they did not relate them to public service. The antecedents for these motives were primarily their Islam religion. Employees showed inclinations for the pursuit of power, job security, and implicit opportunities for corruption as motives for seeking public employment. The contextual factors not only directly influenced employees’ behaviours more strongly than PSM, but they also tended to undermine the effect of PSM as a strong influencer for employees to think of serving society at large. The authors conclude that assumptions about PSM in a developing country such as Pakistan are not irrational but are embedded in local rationalities that admittedly countervail the ethical foundations of public service. These local rationalities seem widely accepted among public employees in Pakistan. The findings of the study can be related to other developing countries, particularly South Asian countries.","PeriodicalId":43945,"journal":{"name":"Asia Pacific Journal of Public Administration","volume":"8 1","pages":"274 - 294"},"PeriodicalIF":2.9,"publicationDate":"2022-09-13","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"74492244","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2022-09-05DOI: 10.1080/23276665.2022.2118801
Baris Kiyak, Naci Karkin
ABSTRACT Employees’ complaints about the routinisation of jobs and a decrease in their autonomy have been cited as major reasons for employee turnover in government organisations. This study analyzes the relationship between job characteristics and public service motivation (PSM) to shed light on this issue. Employing an online survey completed by employees from Turkish Regional Development Agencies, we examined the effect of job characteristics on the PSM of highly-skilled employees. The results show that employees’ PSM is fostered when they use high-quality skills in implementing their duties. Autonomy, an employee’s self-direction to decide the methods and timing of work, is another important factor affecting PSM. We found that job redesign would foster PSM of highly-qualified employees.
{"title":"Job characteristics and public service motivation among highly-qualified public employees","authors":"Baris Kiyak, Naci Karkin","doi":"10.1080/23276665.2022.2118801","DOIUrl":"https://doi.org/10.1080/23276665.2022.2118801","url":null,"abstract":"ABSTRACT Employees’ complaints about the routinisation of jobs and a decrease in their autonomy have been cited as major reasons for employee turnover in government organisations. This study analyzes the relationship between job characteristics and public service motivation (PSM) to shed light on this issue. Employing an online survey completed by employees from Turkish Regional Development Agencies, we examined the effect of job characteristics on the PSM of highly-skilled employees. The results show that employees’ PSM is fostered when they use high-quality skills in implementing their duties. Autonomy, an employee’s self-direction to decide the methods and timing of work, is another important factor affecting PSM. We found that job redesign would foster PSM of highly-qualified employees.","PeriodicalId":43945,"journal":{"name":"Asia Pacific Journal of Public Administration","volume":"52 1","pages":"316 - 333"},"PeriodicalIF":2.9,"publicationDate":"2022-09-05","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"78307308","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2022-09-04DOI: 10.1080/23276665.2022.2116585
S. Khanal
{"title":"Open or shut case? Exploring the role of openness in public sector innovation","authors":"S. Khanal","doi":"10.1080/23276665.2022.2116585","DOIUrl":"https://doi.org/10.1080/23276665.2022.2116585","url":null,"abstract":"","PeriodicalId":43945,"journal":{"name":"Asia Pacific Journal of Public Administration","volume":"46 1","pages":""},"PeriodicalIF":2.9,"publicationDate":"2022-09-04","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"83747286","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2022-09-01DOI: 10.1080/23276665.2022.2110909
Srinivas Yerramsetti
ABSTRACT Everyday administrative practices are relatively understudied in research on illiberalism and authoritarianism. This article addresses this gap to account for the neoliberalist and technopopulistic motivations that support illiberal and authoritarian practices in a weak rule of law context. Using narrative analysis, it interprets the role of beliefs and desires of politico-administrative actors in facilitating such actions in the context of India’s public sector digitalisation. This article elaborates how the instrumental rationalities embedded into the design of digitalised policies and their practices at various levels of analysis can erode voluntariness and privacy as well as undercut democratic accountability. This article makes a case for recentering the democratic ethos in designing and implementing digitalised policy regimes to ensure everyday administrative practices are aligned with the need to avoid the infringement of individual freedoms and democratic accountability.
{"title":"Public sector digitalisation and stealth intrusions upon individual freedoms and democratic accountability","authors":"Srinivas Yerramsetti","doi":"10.1080/23276665.2022.2110909","DOIUrl":"https://doi.org/10.1080/23276665.2022.2110909","url":null,"abstract":"ABSTRACT Everyday administrative practices are relatively understudied in research on illiberalism and authoritarianism. This article addresses this gap to account for the neoliberalist and technopopulistic motivations that support illiberal and authoritarian practices in a weak rule of law context. Using narrative analysis, it interprets the role of beliefs and desires of politico-administrative actors in facilitating such actions in the context of India’s public sector digitalisation. This article elaborates how the instrumental rationalities embedded into the design of digitalised policies and their practices at various levels of analysis can erode voluntariness and privacy as well as undercut democratic accountability. This article makes a case for recentering the democratic ethos in designing and implementing digitalised policy regimes to ensure everyday administrative practices are aligned with the need to avoid the infringement of individual freedoms and democratic accountability.","PeriodicalId":43945,"journal":{"name":"Asia Pacific Journal of Public Administration","volume":"26 1","pages":"54 - 72"},"PeriodicalIF":2.9,"publicationDate":"2022-09-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"72867218","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2022-08-18DOI: 10.1080/23276665.2022.2110910
Ahmad Rizki, M. Turner
ABSTRACT Independence is widely regarded as one of the key principles of effective auditing. This article explores the understanding of the nature of auditor independence at the level of practice in the public sector using the case study of Indonesia’s Supreme Audit Institution (Badan Pemeriksa Keuangan-Republik Indonesia – BPK-RI). The research uses a case study methodology involving in-depth interviews with a stratified sample comprised of four groups of BPK-RI auditors. The results confirm that independence is perceived by all respondents as a fundamental auditor value. Independence was found to be a multifaceted concept which was perceived by respondents to have personal, professional and organisational aspects. However, depending on one’s location in the organisational hierarchy there are different emphases about the relative importance of the different aspects of auditor independence.
独立性被广泛认为是有效审计的关键原则之一。本文通过对印度尼西亚最高审计机构(Badan Pemeriksa Keuangan-Republik Indonesia - BPK-RI)的案例研究，探讨了在公共部门实践层面对审计师独立性本质的理解。该研究采用案例研究方法，涉及对由四组BPK-RI审计师组成的分层样本进行深入访谈。调查结果证实，所有受访者都认为独立性是审计师的一项基本价值。独立被发现是一个多方面的概念，被受访者认为有个人、专业和组织方面。然而，根据一个人在组织层级中的位置，对审计师独立性不同方面的相对重要性有不同的强调。
{"title":"How do public sector auditors perceive the concept and practice of auditor Independence? Evidence from Indonesia","authors":"Ahmad Rizki, M. Turner","doi":"10.1080/23276665.2022.2110910","DOIUrl":"https://doi.org/10.1080/23276665.2022.2110910","url":null,"abstract":"ABSTRACT Independence is widely regarded as one of the key principles of effective auditing. This article explores the understanding of the nature of auditor independence at the level of practice in the public sector using the case study of Indonesia’s Supreme Audit Institution (Badan Pemeriksa Keuangan-Republik Indonesia – BPK-RI). The research uses a case study methodology involving in-depth interviews with a stratified sample comprised of four groups of BPK-RI auditors. The results confirm that independence is perceived by all respondents as a fundamental auditor value. Independence was found to be a multifaceted concept which was perceived by respondents to have personal, professional and organisational aspects. However, depending on one’s location in the organisational hierarchy there are different emphases about the relative importance of the different aspects of auditor independence.","PeriodicalId":43945,"journal":{"name":"Asia Pacific Journal of Public Administration","volume":"68 1","pages":"199 - 216"},"PeriodicalIF":2.9,"publicationDate":"2022-08-18","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"81002739","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2022-08-17DOI: 10.1080/23276665.2022.2111586
Iseul Choi, Jeongyoon Lee, David Lee
ABSTRACT As social issues are becoming complex and challenging to solve, governments are increasingly seeking support of diverse planning groups when developing strategic plans. However, there is a lack of empirical evidence on (1) the link between planning group composition and strategic plan design quality and (2) the potential inverted U-shaped relationship of planning group diversity in terms of its scope and size for achieving high-quality strategic plan design. To address these gaps in extant knowledge, we analysed 2005 − 2014 U.S. county governments’ strategic plans on homelessness to identify relationships between diversity in planning group size and scope and strategic plan quality. Our results indicate an inverted U-shaped relationship between planning group diversity and strategic plan design quality, suggesting that strategic plan design benefits from group diversity up to a certain level, after which it becomes counterproductive. The theoretical and practical implications of these findings are discussed in relation to the growing recognition of the need for deliberate incorporation of diverse voices and perspectives of key collaborators in strategic planning group composition.
{"title":"The influence of planning group diversity on the quality of local strategic plan design","authors":"Iseul Choi, Jeongyoon Lee, David Lee","doi":"10.1080/23276665.2022.2111586","DOIUrl":"https://doi.org/10.1080/23276665.2022.2111586","url":null,"abstract":"ABSTRACT As social issues are becoming complex and challenging to solve, governments are increasingly seeking support of diverse planning groups when developing strategic plans. However, there is a lack of empirical evidence on (1) the link between planning group composition and strategic plan design quality and (2) the potential inverted U-shaped relationship of planning group diversity in terms of its scope and size for achieving high-quality strategic plan design. To address these gaps in extant knowledge, we analysed 2005 − 2014 U.S. county governments’ strategic plans on homelessness to identify relationships between diversity in planning group size and scope and strategic plan quality. Our results indicate an inverted U-shaped relationship between planning group diversity and strategic plan design quality, suggesting that strategic plan design benefits from group diversity up to a certain level, after which it becomes counterproductive. The theoretical and practical implications of these findings are discussed in relation to the growing recognition of the need for deliberate incorporation of diverse voices and perspectives of key collaborators in strategic planning group composition.","PeriodicalId":43945,"journal":{"name":"Asia Pacific Journal of Public Administration","volume":"1 1","pages":"217 - 235"},"PeriodicalIF":2.9,"publicationDate":"2022-08-17","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"90492765","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2022-08-11DOI: 10.1080/23276665.2022.2104737
Hyesong Ha, Aarthi Raghavan, M. Demircioglu
{"title":"COVID-19 and employee productivity in the public sector","authors":"Hyesong Ha, Aarthi Raghavan, M. Demircioglu","doi":"10.1080/23276665.2022.2104737","DOIUrl":"https://doi.org/10.1080/23276665.2022.2104737","url":null,"abstract":"","PeriodicalId":43945,"journal":{"name":"Asia Pacific Journal of Public Administration","volume":"24 1","pages":""},"PeriodicalIF":2.9,"publicationDate":"2022-08-11","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"82776126","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2022-07-03DOI: 10.1080/23276665.2022.2101011
Zeger van der Wal, Assel Mussagulova
Public service motivation (PSM) has become firmly established as a core concept of study within public administration in the last three decades (Mussagulova & Van der Wal, 2021; Ritz et al., 2016). Emerging as a counterpoint to the dominant view of self-interested and extrinsically motivated bureaucrats advanced by rational choice theorists, Perry and Wise (1990, p. 368) defined PSM as “an individual’s predisposition to respond to motives grounded primarily or uniquely in public institutions and organizations”. The PSM measurement scale subsequently developed by Perry (1996) has been tested and refined in hundreds of studies. Scholars have examined the contents of PSM and its antecedents and consequences, using a range of methods from surveys and interviews to experimental designs. The practical significance of PSM research has also been recognised in administrative reform and strategic HR efforts as an impetus for performance, job satisfaction, and well-being (Mussagulova & Van der Wal, 2021; Perry, 2021). In the past decade, PSM scholarship has expanded and diversified. Scholars have employed an interdisciplinary approach, using theoretical lenses such as selfdetermination theory (SDT), job demands-resources theory, and prosocial motivation theory, among others. In addition, methodological approaches have broadened from an almost exclusive focus on cross-sectional surveys to include more experimental designs, qualitative efforts, and structured literature reviews (Perry, 2021; Ritz et al., 2016). Although the field was long dominated by scholars from the US and Western Europe, research is increasingly coming from non-Western settings. In 2015 and 2021, two systematic reviews of non-Western PSM scholarship assessed the state of the field and proposed a research agenda (Mussagulova & Van der Wal, 2021; Van der Wal, 2015). The agenda contained three key areas: (1) cultural values and societal disposition, (2) distribution and interplay between different types of motivators, and (3) relations between PSM, public service ethos, and institutions in developing political economies. These review articles called for a more critical employment of contextual variables as to produce new conceptual elements of PSM; e.g., the relationship between PSM and institutions; as well as more quasi-experimental and experimental designs to establish causality. In this spirit, this special issue on PSM aims to advance global knowledge by showcasing scholarship in the Asia Pacific region that employs under-utilised perspectives and methods. Indeed, two themes emerge from the four articles included in this special issue. The first theme is the institutional nature of PSM. The second theme is the experimental
在过去的三十年中，公共服务动机(PSM)已经成为公共管理研究的核心概念(Mussagulova & Van der Wal, 2021;Ritz et al.， 2016)。Perry和Wise(1990，第368页)将PSM定义为“个人对主要或唯一基于公共机构和组织的动机作出反应的倾向”，这与理性选择理论家提出的利己主义和外在动机官僚主义的主流观点形成了鲜明对比。Perry(1996)随后开发的PSM测量量表已经在数百项研究中进行了测试和完善。学者们使用从调查和访谈到实验设计的一系列方法，研究了PSM的内容及其前因后果。PSM研究的实际意义也在行政改革和战略人力资源工作中得到认可，作为绩效、工作满意度和幸福感的推动力(Mussagulova & Van der Wal, 2021;佩里,2021)。在过去的十年中，PSM奖学金不断扩大和多样化。学者们采用了跨学科的方法，运用了自我决定理论、工作需求-资源理论和亲社会动机理论等理论视角。此外，方法方法已经从几乎完全专注于横断面调查扩展到包括更多的实验设计，定性努力和结构化文献综述(Perry, 2021;Ritz et al.， 2016)。尽管该领域长期由美国和西欧学者主导，但越来越多的研究来自非西方环境。2015年和2021年，对非西方PSM奖学金的两次系统回顾评估了该领域的现状，并提出了研究议程(Mussagulova & Van der Wal, 2021;Van der Wal, 2015)。该议程包含三个关键领域:(1)文化价值观和社会倾向;(2)不同类型激励因素之间的分布和相互作用;(3)发展中政治经济中PSM、公共服务精神和制度之间的关系。这些评论文章要求更严格地使用上下文变量，以产生新的PSM概念要素;例如，PSM与机构之间的关系;以及更多的准实验和实验设计来建立因果关系。本着这一精神，本期关于PSM的特刊旨在通过展示亚太地区采用未充分利用的观点和方法的学术成果，促进全球知识的发展。事实上，从本期特刊的四篇文章中可以看出两个主题。第一个主题是PSM的制度性质。第二个主题是实验性的
{"title":"Public Service Motivation: Global Knowledge, Regional Perspective","authors":"Zeger van der Wal, Assel Mussagulova","doi":"10.1080/23276665.2022.2101011","DOIUrl":"https://doi.org/10.1080/23276665.2022.2101011","url":null,"abstract":"Public service motivation (PSM) has become firmly established as a core concept of study within public administration in the last three decades (Mussagulova & Van der Wal, 2021; Ritz et al., 2016). Emerging as a counterpoint to the dominant view of self-interested and extrinsically motivated bureaucrats advanced by rational choice theorists, Perry and Wise (1990, p. 368) defined PSM as “an individual’s predisposition to respond to motives grounded primarily or uniquely in public institutions and organizations”. The PSM measurement scale subsequently developed by Perry (1996) has been tested and refined in hundreds of studies. Scholars have examined the contents of PSM and its antecedents and consequences, using a range of methods from surveys and interviews to experimental designs. The practical significance of PSM research has also been recognised in administrative reform and strategic HR efforts as an impetus for performance, job satisfaction, and well-being (Mussagulova & Van der Wal, 2021; Perry, 2021). In the past decade, PSM scholarship has expanded and diversified. Scholars have employed an interdisciplinary approach, using theoretical lenses such as selfdetermination theory (SDT), job demands-resources theory, and prosocial motivation theory, among others. In addition, methodological approaches have broadened from an almost exclusive focus on cross-sectional surveys to include more experimental designs, qualitative efforts, and structured literature reviews (Perry, 2021; Ritz et al., 2016). Although the field was long dominated by scholars from the US and Western Europe, research is increasingly coming from non-Western settings. In 2015 and 2021, two systematic reviews of non-Western PSM scholarship assessed the state of the field and proposed a research agenda (Mussagulova & Van der Wal, 2021; Van der Wal, 2015). The agenda contained three key areas: (1) cultural values and societal disposition, (2) distribution and interplay between different types of motivators, and (3) relations between PSM, public service ethos, and institutions in developing political economies. These review articles called for a more critical employment of contextual variables as to produce new conceptual elements of PSM; e.g., the relationship between PSM and institutions; as well as more quasi-experimental and experimental designs to establish causality. In this spirit, this special issue on PSM aims to advance global knowledge by showcasing scholarship in the Asia Pacific region that employs under-utilised perspectives and methods. Indeed, two themes emerge from the four articles included in this special issue. The first theme is the institutional nature of PSM. The second theme is the experimental","PeriodicalId":43945,"journal":{"name":"Asia Pacific Journal of Public Administration","volume":"50 1","pages":"191 - 194"},"PeriodicalIF":2.9,"publicationDate":"2022-07-03","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"76112571","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2022-06-28DOI: 10.1080/23276665.2022.2088581
M. Nisar, A. Masood
ABSTRACT Despite its usefulness for analysing the social equity footprint of policies and documenting citizens’ experiences of accessing social services, the present conceptualisation of administrative burden does not differentiate between necessary and unnecessary administrative burdens. As existing research tends to focus only on negative aspects of administrative burdens, it does not adequately account for their use as a countervailing force to achieve legitimate public values and prevent misuse of public resources. Using a public values accounting approach, this article outlines a framework to analyse the costs and benefits associated with public service delivery. In this formulation, administrative burden conceptualised as the monetary, time and psychological costs experienced by relevant stakeholders are balanced against specific public value benefits that a policy is supposed to achieve. In addition to allowing a more balanced analysis of costs and benefits associated with different policies, this approach helps identify illegitimate administrative burdens, that do not contribute to achieving relevant public values or can be reduced without compromising relevant public values. This approach not only contributes to adding more nuance and dimensionality to the theory of administrative burden but also increases its relevance to policymakers and other stakeholders.
{"title":"Are all Burdens Bad? Disentangling Illegitimate Administrative Burdens through Public Value Accounting","authors":"M. Nisar, A. Masood","doi":"10.1080/23276665.2022.2088581","DOIUrl":"https://doi.org/10.1080/23276665.2022.2088581","url":null,"abstract":"ABSTRACT Despite its usefulness for analysing the social equity footprint of policies and documenting citizens’ experiences of accessing social services, the present conceptualisation of administrative burden does not differentiate between necessary and unnecessary administrative burdens. As existing research tends to focus only on negative aspects of administrative burdens, it does not adequately account for their use as a countervailing force to achieve legitimate public values and prevent misuse of public resources. Using a public values accounting approach, this article outlines a framework to analyse the costs and benefits associated with public service delivery. In this formulation, administrative burden conceptualised as the monetary, time and psychological costs experienced by relevant stakeholders are balanced against specific public value benefits that a policy is supposed to achieve. In addition to allowing a more balanced analysis of costs and benefits associated with different policies, this approach helps identify illegitimate administrative burdens, that do not contribute to achieving relevant public values or can be reduced without compromising relevant public values. This approach not only contributes to adding more nuance and dimensionality to the theory of administrative burden but also increases its relevance to policymakers and other stakeholders.","PeriodicalId":43945,"journal":{"name":"Asia Pacific Journal of Public Administration","volume":"44 1","pages":""},"PeriodicalIF":2.9,"publicationDate":"2022-06-28","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"80241924","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2022-06-03DOI: 10.1080/23276665.2022.2085125
Jeannette Taylor, Gene A. Brewer, Guillem Ripoll
ABSTRACT Empirical support for institutional influences on public service motivation (PSM) has been growing in recent years. Yet, we lack a concept and a measure that captures the capacity of public institutions to energise and propel members to perform meaningful public service and pursue the common good. This study aims to address this gap by presenting a conceptual foundation of institutional PSM. By extending PSM from the individual to the institutional level, we lay the groundwork for a fundamentally different approach to PSM measurement. We draw upon multiple theories and empirical studies to propose that institutional PSM consists of four pillars: public-service orientation, legitimacy, merit, and support. We then present research propositions for studying institutional PSM.
{"title":"Towards a measure of institutional public service motivation: theoretical underpinnings and propositions for future research","authors":"Jeannette Taylor, Gene A. Brewer, Guillem Ripoll","doi":"10.1080/23276665.2022.2085125","DOIUrl":"https://doi.org/10.1080/23276665.2022.2085125","url":null,"abstract":"ABSTRACT Empirical support for institutional influences on public service motivation (PSM) has been growing in recent years. Yet, we lack a concept and a measure that captures the capacity of public institutions to energise and propel members to perform meaningful public service and pursue the common good. This study aims to address this gap by presenting a conceptual foundation of institutional PSM. By extending PSM from the individual to the institutional level, we lay the groundwork for a fundamentally different approach to PSM measurement. We draw upon multiple theories and empirical studies to propose that institutional PSM consists of four pillars: public-service orientation, legitimacy, merit, and support. We then present research propositions for studying institutional PSM.","PeriodicalId":43945,"journal":{"name":"Asia Pacific Journal of Public Administration","volume":"59 1","pages":"195 - 213"},"PeriodicalIF":2.9,"publicationDate":"2022-06-03","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"74213934","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
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