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INFLUENCE OF EMPLOYEE WORK DISCIPLINE ON COMMUNITY SATISFACTION AT THE LENGKONG VILLAGE OFFICE, BOJONGSOANG DISTRICT, BANDUNG REGENCY 万隆县博钟乡区冷空村办事处员工工作纪律对社区满意度的影响
IF 2.9 Q2 Social Sciences Pub Date : 2022-10-30 DOI: 10.61317/jc.v1i2.48
Krisna Nuryan, Muhammad Daffa Rafiyandi, Enayetur Rahim
This study aims to investigate the impact of Employee Work Discipline and Public Service Quality on Community Satisfaction at the Lengkong Village Hall Office, Bojongsoang District, Bandung Regency. A survey method with a quantitative approach was used, and 15 residents who used village office services were selected as respondents. Data were collected through questionnaires to evaluate public perceptions of employee discipline and the quality of public services. The results of the analysis show that employee work discipline has a positive and significant influence on community satisfaction. Employees who uphold discipline are able to provide better and professional service. In addition, the quality of public services also has a positive and significant influence on community satisfaction. Friendly, responsive, efficient, and accurate service increases community satisfaction. However, this study also identified several problems in the quality of public services that need to be addressed to increase public satisfaction. It is hoped that this article can help readers understand and explore information about how important the influence of work discipline and the quality of public services on public satisfaction.
本研究以万隆县博钟乡区冷空村厅办公室为研究对象,探讨员工工作纪律与公共服务品质对社区满意度的影响。采用定量调查的方法,选取15名使用村办公室服务的居民作为调查对象。通过问卷收集数据,评估公众对员工纪律和公共服务质量的看法。分析结果表明,员工工作纪律对社区满意度有显著的正向影响。坚持纪律的员工能够提供更好、更专业的服务。此外,公共服务质量对社区满意度也有显著的正向影响。友好、及时、高效、准确的服务提高了社区满意度。然而,这项研究也发现了需要解决的公共服务质量方面的几个问题,以提高公众的满意度。希望本文能帮助读者了解和探讨工作纪律和公共服务质量对公众满意度的重要影响。
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引用次数: 0
IMPACT ANALYSIS OF TRANSFORMATIONAL LEADERSHIP ON EMPLOYEE PERFORMANCE 变革型领导对员工绩效的影响分析
IF 2.9 Q2 Social Sciences Pub Date : 2022-10-30 DOI: 10.61317/jc.v1i2.50
Shinta Widia Ningrum, Dilla Amalia, Ecep Supriatna
This study aims to analyze the influence of transformational leadership on the performance of public employees in a government agency. The survey method is used to collect data from employees who are the research subjects. Statistical analysis, including regression, was used to identify the relationship between transformational leadership and employee performance. The results of the research show that there is a positive and significant influence between transformational leadership and the performance of public employees. Employees who experience transformational leadership tend to show higher levels of performance, including achievement of work targets, initiative, collaboration, and better job satisfaction. This research indicates the importance of transformational leadership in improving public employee performance and offers important implications for the development of transformational leadership in the context of government
本研究旨在分析变革型领导对某政府机构公职人员绩效的影响。采用调查法收集作为研究对象的员工的数据。统计分析,包括回归,被用来确定变革型领导和员工绩效之间的关系。研究结果表明,变革型领导与公职人员绩效之间存在显著的正向影响。经历过变革型领导的员工往往表现出更高的绩效水平,包括完成工作目标、主动性、协作性和更好的工作满意度。本研究揭示了变革型领导在提高公共雇员绩效方面的重要性,并为政府情境下变革型领导的发展提供了重要启示
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引用次数: 0
Demystifying the components of public service motivation among young public servants in China: a qualitative inquiry 揭示中国年轻公务员的公共服务动机:一项定性调查
IF 2.9 Q2 Social Sciences Pub Date : 2022-10-10 DOI: 10.1080/23276665.2022.2131587
L. Tao, Bo Wen
ABSTRACT While public service motivation (PSM) is universally acknowledged as a value-laden and context-contingent construct, few studies have relied on qualitative methodologies to investigate unique components and dimensions of PSM in a Chinese context. Thus, our knowledge of on-the-job motivation (held by Chinese public employees) and how the cultural and political systems shape these motivations remains limited. This study fills this gap through in-depth, semi-structured interviews with 22 junior public servants working at various organisational levels, geographic locations, and functional departments. The findings show that an attachment to the governance regime and predilection towards becoming a politician are two key dimensions that capture the rational motives among Chinese civil servants. In terms of norm-based motives, Confucianism-oriented authoritative values (including government-centric conception, collectivism, obedience, and moral obligations to serve the public) combine to affect the ways in which Chinese nascent public workers interpret the notion of public interests. In addition, love for both the family and nation serves as a core affective factor that contributes towards one’s willingness to seek membership in the public sector. This study ultimately helps construct an all-encompassing yet localised PSM concept, laying the foundation for subsequent quantitative examinations, validations, and replications of PSM-related theories in China.
摘要虽然公共服务动机是一个普遍认为具有价值内涵和情境因素的结构,但很少有研究依靠定性方法来研究中国情境下公共服务动机的独特成分和维度。因此,我们对在职动机(由中国公职人员持有)以及文化和政治制度如何塑造这些动机的了解仍然有限。本研究通过对22名在不同组织级别、地理位置和职能部门工作的初级公务员进行深入的半结构化访谈,填补了这一空白。研究结果表明,对治理机制的依恋和对成为政治家的偏好是捕捉中国公务员理性动机的两个关键维度。在规范动机方面,以儒家为导向的权威价值观(包括以政府为中心的观念、集体主义、服从和为公众服务的道德义务)结合在一起,影响了中国新兴公共工作者对公共利益概念的解释方式。此外,对家庭和国家的爱是一个核心的情感因素,有助于一个人愿意寻求加入公共部门。本研究最终有助于构建一个全面而又本土化的PSM概念,为后续的PSM相关理论在中国的定量检验、验证和复制奠定基础。
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引用次数: 0
A crowding-out of public values? Managerial vs. Weberian values in public sector reform in Latin America 公共价值观的排挤?拉丁美洲公共部门改革中的管理价值观与韦伯价值观
IF 2.9 Q2 Social Sciences Pub Date : 2022-10-02 DOI: 10.1080/23276665.2022.2076135
Pablo Sanabria-Pulido, Cristian Pliscoff
ABSTRACT This article analyzes whether and how managerial and Weberian value systems can coexist or collide in different organisational settings. We compare six public organisations in two Latin American countries to study whether public sector reforms imply a clash or a crowding-out between these values systems. The article uses data from 60 semi-structured interviews with public officials of different hierarchical levels, in public central government agencies with different ages, modernisation stages, and organisational structures. Our analysis reveals that even in different settings and types of organisations, Weberian values coexist with managerial ones and with other sets of values related to governance or political patronage. We conclude that managerial values do not necessarily crowd out other value systems as previous studies have found and appear to be adapted to the organisational and national contexts in which they operate.
本文分析了在不同的组织环境中,管理价值体系和韦伯价值体系是否能够共存,以及如何共存。我们比较了两个拉丁美洲国家的六个公共组织,以研究公共部门改革是否意味着这些价值观体系之间的冲突或排挤。本文使用了60个半结构化访谈的数据,这些访谈来自不同年龄、不同现代化阶段和不同组织结构的公共中央政府机构的不同等级的公职人员。我们的分析表明,即使在不同的环境和类型的组织中,韦伯价值观与管理价值观以及与治理或政治赞助相关的其他价值观并存。我们得出的结论是,管理价值观并不一定会像以前的研究发现的那样排挤其他价值体系,而且似乎会适应它们所处的组织和国家环境。
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引用次数: 1
The Influence of Head of Field Leadership on Employee Performance at TRANTIBUM SATPOLPP Bandung City 万隆市TRANTIBUM SATPOLPP现场领导对员工绩效的影响
IF 2.9 Q2 Social Sciences Pub Date : 2022-09-15 DOI: 10.61317/jc.v1i1.9
Handani Binangun, Fitra Nurhakim
In the era of globalization, every organization or company in the form of private or government, of course, has both short-term and long-term goals to be achieved through the activities it undertakes. In an organization or company, leadership is an important factor. In carrying out its duties, the Public Order and Community Peace Sector, the Civil Service Police Unit of the City of Bandung becomes the spearhead in the implementation of Enforcement of Regional Regulations. because in this field it is more in direct contact with the community and regional regulation violators. The leadership factor on employee performance is needed, so that the quality of employee performance continues to improve, of course this is done with good leadership. The purpose of this study was to determine the impact of leadership carried out by the Head of Public Order and Public Peace of the Civil Service Police Unit in Bandung City. The data were collected using interviews and questionnaires, analyzed using descriptive and regression techniques. While the program used to manage data uses SPSS(Statistics Program for Social Science) version 23. From the results of this analysis, it can be seen that the leadership carried out by the Head of Public Order and Public Peace of the Civil Service Police Unit of the City of Bandung has gone well, the recapitulation results show that leadership is measured based on the elements of leadership amounting to 4,228 or 72.89%. This is included in the high category. Meanwhile, employee performance is measured based on employee performance dimensions of 2,931 or 72.19%. This is included in the high category. Based on these results, it can be said that the performance of employees in the field of Public Order and Public Peace of the Bandung Civil Service Police Unit is quite positive.
在全球化时代,每一个组织或公司,无论是私人的还是政府的,当然都有短期和长期的目标要通过其所从事的活动来实现。在一个组织或公司中,领导力是一个重要因素。万隆市公务员警察股在履行公共秩序和社区和平部门的职责时,成为执行《区域条例》的先锋。因为在这个领域它更多的是直接接触社区和地区的违规者。领导因素对员工的绩效是需要的,这样员工的绩效质量才能不断提高,当然这是在良好的领导下完成的。这项研究的目的是确定万隆市公务员警察部队公共秩序和公共和平处处长所发挥的领导作用。数据收集采用访谈和问卷调查,分析使用描述性和回归技术。而用于管理数据的程序使用SPSS(社会科学统计程序)版本23。从这个分析的结果可以看出,万隆市公务员警察部队的公共秩序和公共和平负责人的领导工作进行得很好,重述结果表明,领导能力是根据领导要素衡量的,达到4228或72.89%。这属于高类别。同时,员工绩效是根据2931或72.19%的员工绩效维度来衡量的。这属于高类别。基于这些结果,可以说万隆公务员警察部队在公共秩序和公共和平领域的员工表现是相当积极的。
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引用次数: 0
Underlying assumptions of public service motivation: a view from the developing world 公共服务动机的基本假设:来自发展中国家的观点
IF 2.9 Q2 Social Sciences Pub Date : 2022-09-13 DOI: 10.1080/23276665.2022.2121294
Aisha Azhar, T. Steen
ABSTRACT Based on a qualitative study of public service motivation (PSM) among public employees in Pakistan, the authors formulate a model of contextual factors influencing public-service-motivated behaviours. Through an analysis of 36 interviews, the research finds that because of their different cultural background Pakistan public employees did not identify with the principal motivational structure generally associated with PSM. While Pakistan public employees exhibited empathy and compassion, they did not relate them to public service. The antecedents for these motives were primarily their Islam religion. Employees showed inclinations for the pursuit of power, job security, and implicit opportunities for corruption as motives for seeking public employment. The contextual factors not only directly influenced employees’ behaviours more strongly than PSM, but they also tended to undermine the effect of PSM as a strong influencer for employees to think of serving society at large. The authors conclude that assumptions about PSM in a developing country such as Pakistan are not irrational but are embedded in local rationalities that admittedly countervail the ethical foundations of public service. These local rationalities seem widely accepted among public employees in Pakistan. The findings of the study can be related to other developing countries, particularly South Asian countries.
基于对巴基斯坦公务员公共服务动机(PSM)的定性研究,作者构建了影响公共服务动机行为的语境因素模型。通过对36个访谈的分析,研究发现,由于不同的文化背景,巴基斯坦公职人员并不认同与PSM普遍相关的主要动机结构。虽然巴基斯坦的公职人员表现出同情心和同情心,但他们并没有将其与公共服务联系起来。这些动机的根源主要是他们的伊斯兰教。雇员表现出追求权力、工作保障和隐性腐败机会的倾向,作为寻求公职的动机。情境因素不仅比PSM更直接地影响员工的行为,而且它们也倾向于削弱PSM作为员工服务社会的强大影响者的作用。作者的结论是,在巴基斯坦这样的发展中国家,关于PSM的假设并非不合理,而是根植于当地的理性之中,这无疑与公共服务的伦理基础背道而驰。巴基斯坦的公务员似乎普遍接受了这些当地的理性观点。这项研究的结果可能与其他发展中国家,特别是南亚国家有关。
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引用次数: 1
Job characteristics and public service motivation among highly-qualified public employees 高素质公职人员的工作特征与公共服务动机
IF 2.9 Q2 Social Sciences Pub Date : 2022-09-05 DOI: 10.1080/23276665.2022.2118801
Baris Kiyak, Naci Karkin
ABSTRACT Employees’ complaints about the routinisation of jobs and a decrease in their autonomy have been cited as major reasons for employee turnover in government organisations. This study analyzes the relationship between job characteristics and public service motivation (PSM) to shed light on this issue. Employing an online survey completed by employees from Turkish Regional Development Agencies, we examined the effect of job characteristics on the PSM of highly-skilled employees. The results show that employees’ PSM is fostered when they use high-quality skills in implementing their duties. Autonomy, an employee’s self-direction to decide the methods and timing of work, is another important factor affecting PSM. We found that job redesign would foster PSM of highly-qualified employees.
员工对工作的常规化和自主性的降低的抱怨被认为是政府机构员工流失的主要原因。本研究通过分析工作特征与公共服务动机之间的关系来揭示这一问题。通过对土耳其地区发展机构员工的在线调查,我们检验了工作特征对高技能员工PSM的影响。结果表明,当员工在履行职责时使用高质量的技能时,他们的PSM得到了培养。员工自主决定工作方法和时间的自主性是影响PSM的另一个重要因素。我们发现,重新设计工作可以培养高素质员工的PSM。
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引用次数: 2
Open or shut case? Exploring the role of openness in public sector innovation 开箱还是闭箱?探索开放在公共部门创新中的作用
IF 2.9 Q2 Social Sciences Pub Date : 2022-09-04 DOI: 10.1080/23276665.2022.2116585
S. Khanal
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引用次数: 1
Public sector digitalisation and stealth intrusions upon individual freedoms and democratic accountability 公共部门数字化以及对个人自由和民主问责制的暗中侵犯
IF 2.9 Q2 Social Sciences Pub Date : 2022-09-01 DOI: 10.1080/23276665.2022.2110909
Srinivas Yerramsetti
ABSTRACT Everyday administrative practices are relatively understudied in research on illiberalism and authoritarianism. This article addresses this gap to account for the neoliberalist and technopopulistic motivations that support illiberal and authoritarian practices in a weak rule of law context. Using narrative analysis, it interprets the role of beliefs and desires of politico-administrative actors in facilitating such actions in the context of India’s public sector digitalisation. This article elaborates how the instrumental rationalities embedded into the design of digitalised policies and their practices at various levels of analysis can erode voluntariness and privacy as well as undercut democratic accountability. This article makes a case for recentering the democratic ethos in designing and implementing digitalised policy regimes to ensure everyday administrative practices are aligned with the need to avoid the infringement of individual freedoms and democratic accountability.
在非自由主义和威权主义的研究中,对日常行政实践的研究相对较少。本文解决了这一差距,以解释新自由主义和技术民粹主义动机在薄弱的法治背景下支持非自由主义和威权主义实践。使用叙事分析,它解释了在印度公共部门数字化背景下,政治行政行为者的信仰和愿望在促进此类行动中的作用。本文阐述了数字化政策设计中的工具理性及其在不同分析层面的实践如何侵蚀自愿性和隐私,并削弱民主问责制。本文提出了在设计和实施数字化政策制度时重新引入民主精神的案例,以确保日常行政实践与避免侵犯个人自由和民主问责制的需要保持一致。
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引用次数: 3
How do public sector auditors perceive the concept and practice of auditor Independence? Evidence from Indonesia 公共部门审计师如何看待审计师独立性的概念和实践?来自印度尼西亚的证据
IF 2.9 Q2 Social Sciences Pub Date : 2022-08-18 DOI: 10.1080/23276665.2022.2110910
Ahmad Rizki, M. Turner
ABSTRACT Independence is widely regarded as one of the key principles of effective auditing. This article explores the understanding of the nature of auditor independence at the level of practice in the public sector using the case study of Indonesia’s Supreme Audit Institution (Badan Pemeriksa Keuangan-Republik Indonesia – BPK-RI). The research uses a case study methodology involving in-depth interviews with a stratified sample comprised of four groups of BPK-RI auditors. The results confirm that independence is perceived by all respondents as a fundamental auditor value. Independence was found to be a multifaceted concept which was perceived by respondents to have personal, professional and organisational aspects. However, depending on one’s location in the organisational hierarchy there are different emphases about the relative importance of the different aspects of auditor independence.
独立性被广泛认为是有效审计的关键原则之一。本文通过对印度尼西亚最高审计机构(Badan Pemeriksa Keuangan-Republik Indonesia - BPK-RI)的案例研究,探讨了在公共部门实践层面对审计师独立性本质的理解。该研究采用案例研究方法,涉及对由四组BPK-RI审计师组成的分层样本进行深入访谈。调查结果证实,所有受访者都认为独立性是审计师的一项基本价值。独立被发现是一个多方面的概念,被受访者认为有个人、专业和组织方面。然而,根据一个人在组织层级中的位置,对审计师独立性不同方面的相对重要性有不同的强调。
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引用次数: 0
期刊
Asia Pacific Journal of Public Administration
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