Pub Date : 2022-08-17DOI: 10.1080/23276665.2022.2111586
Iseul Choi, Jeongyoon Lee, David Lee
ABSTRACT As social issues are becoming complex and challenging to solve, governments are increasingly seeking support of diverse planning groups when developing strategic plans. However, there is a lack of empirical evidence on (1) the link between planning group composition and strategic plan design quality and (2) the potential inverted U-shaped relationship of planning group diversity in terms of its scope and size for achieving high-quality strategic plan design. To address these gaps in extant knowledge, we analysed 2005 − 2014 U.S. county governments’ strategic plans on homelessness to identify relationships between diversity in planning group size and scope and strategic plan quality. Our results indicate an inverted U-shaped relationship between planning group diversity and strategic plan design quality, suggesting that strategic plan design benefits from group diversity up to a certain level, after which it becomes counterproductive. The theoretical and practical implications of these findings are discussed in relation to the growing recognition of the need for deliberate incorporation of diverse voices and perspectives of key collaborators in strategic planning group composition.
{"title":"The influence of planning group diversity on the quality of local strategic plan design","authors":"Iseul Choi, Jeongyoon Lee, David Lee","doi":"10.1080/23276665.2022.2111586","DOIUrl":"https://doi.org/10.1080/23276665.2022.2111586","url":null,"abstract":"ABSTRACT As social issues are becoming complex and challenging to solve, governments are increasingly seeking support of diverse planning groups when developing strategic plans. However, there is a lack of empirical evidence on (1) the link between planning group composition and strategic plan design quality and (2) the potential inverted U-shaped relationship of planning group diversity in terms of its scope and size for achieving high-quality strategic plan design. To address these gaps in extant knowledge, we analysed 2005 − 2014 U.S. county governments’ strategic plans on homelessness to identify relationships between diversity in planning group size and scope and strategic plan quality. Our results indicate an inverted U-shaped relationship between planning group diversity and strategic plan design quality, suggesting that strategic plan design benefits from group diversity up to a certain level, after which it becomes counterproductive. The theoretical and practical implications of these findings are discussed in relation to the growing recognition of the need for deliberate incorporation of diverse voices and perspectives of key collaborators in strategic planning group composition.","PeriodicalId":43945,"journal":{"name":"Asia Pacific Journal of Public Administration","volume":null,"pages":null},"PeriodicalIF":2.9,"publicationDate":"2022-08-17","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"90492765","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2022-08-11DOI: 10.1080/23276665.2022.2104737
Hyesong Ha, Aarthi Raghavan, M. Demircioglu
{"title":"COVID-19 and employee productivity in the public sector","authors":"Hyesong Ha, Aarthi Raghavan, M. Demircioglu","doi":"10.1080/23276665.2022.2104737","DOIUrl":"https://doi.org/10.1080/23276665.2022.2104737","url":null,"abstract":"","PeriodicalId":43945,"journal":{"name":"Asia Pacific Journal of Public Administration","volume":null,"pages":null},"PeriodicalIF":2.9,"publicationDate":"2022-08-11","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"82776126","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2022-07-03DOI: 10.1080/23276665.2022.2101011
Zeger van der Wal, Assel Mussagulova
Public service motivation (PSM) has become firmly established as a core concept of study within public administration in the last three decades (Mussagulova & Van der Wal, 2021; Ritz et al., 2016). Emerging as a counterpoint to the dominant view of self-interested and extrinsically motivated bureaucrats advanced by rational choice theorists, Perry and Wise (1990, p. 368) defined PSM as “an individual’s predisposition to respond to motives grounded primarily or uniquely in public institutions and organizations”. The PSM measurement scale subsequently developed by Perry (1996) has been tested and refined in hundreds of studies. Scholars have examined the contents of PSM and its antecedents and consequences, using a range of methods from surveys and interviews to experimental designs. The practical significance of PSM research has also been recognised in administrative reform and strategic HR efforts as an impetus for performance, job satisfaction, and well-being (Mussagulova & Van der Wal, 2021; Perry, 2021). In the past decade, PSM scholarship has expanded and diversified. Scholars have employed an interdisciplinary approach, using theoretical lenses such as selfdetermination theory (SDT), job demands-resources theory, and prosocial motivation theory, among others. In addition, methodological approaches have broadened from an almost exclusive focus on cross-sectional surveys to include more experimental designs, qualitative efforts, and structured literature reviews (Perry, 2021; Ritz et al., 2016). Although the field was long dominated by scholars from the US and Western Europe, research is increasingly coming from non-Western settings. In 2015 and 2021, two systematic reviews of non-Western PSM scholarship assessed the state of the field and proposed a research agenda (Mussagulova & Van der Wal, 2021; Van der Wal, 2015). The agenda contained three key areas: (1) cultural values and societal disposition, (2) distribution and interplay between different types of motivators, and (3) relations between PSM, public service ethos, and institutions in developing political economies. These review articles called for a more critical employment of contextual variables as to produce new conceptual elements of PSM; e.g., the relationship between PSM and institutions; as well as more quasi-experimental and experimental designs to establish causality. In this spirit, this special issue on PSM aims to advance global knowledge by showcasing scholarship in the Asia Pacific region that employs under-utilised perspectives and methods. Indeed, two themes emerge from the four articles included in this special issue. The first theme is the institutional nature of PSM. The second theme is the experimental
在过去的三十年中，公共服务动机(PSM)已经成为公共管理研究的核心概念(Mussagulova & Van der Wal, 2021;Ritz et al.， 2016)。Perry和Wise(1990，第368页)将PSM定义为“个人对主要或唯一基于公共机构和组织的动机作出反应的倾向”，这与理性选择理论家提出的利己主义和外在动机官僚主义的主流观点形成了鲜明对比。Perry(1996)随后开发的PSM测量量表已经在数百项研究中进行了测试和完善。学者们使用从调查和访谈到实验设计的一系列方法，研究了PSM的内容及其前因后果。PSM研究的实际意义也在行政改革和战略人力资源工作中得到认可，作为绩效、工作满意度和幸福感的推动力(Mussagulova & Van der Wal, 2021;佩里,2021)。在过去的十年中，PSM奖学金不断扩大和多样化。学者们采用了跨学科的方法，运用了自我决定理论、工作需求-资源理论和亲社会动机理论等理论视角。此外，方法方法已经从几乎完全专注于横断面调查扩展到包括更多的实验设计，定性努力和结构化文献综述(Perry, 2021;Ritz et al.， 2016)。尽管该领域长期由美国和西欧学者主导，但越来越多的研究来自非西方环境。2015年和2021年，对非西方PSM奖学金的两次系统回顾评估了该领域的现状，并提出了研究议程(Mussagulova & Van der Wal, 2021;Van der Wal, 2015)。该议程包含三个关键领域:(1)文化价值观和社会倾向;(2)不同类型激励因素之间的分布和相互作用;(3)发展中政治经济中PSM、公共服务精神和制度之间的关系。这些评论文章要求更严格地使用上下文变量，以产生新的PSM概念要素;例如，PSM与机构之间的关系;以及更多的准实验和实验设计来建立因果关系。本着这一精神，本期关于PSM的特刊旨在通过展示亚太地区采用未充分利用的观点和方法的学术成果，促进全球知识的发展。事实上，从本期特刊的四篇文章中可以看出两个主题。第一个主题是PSM的制度性质。第二个主题是实验性的
{"title":"Public Service Motivation: Global Knowledge, Regional Perspective","authors":"Zeger van der Wal, Assel Mussagulova","doi":"10.1080/23276665.2022.2101011","DOIUrl":"https://doi.org/10.1080/23276665.2022.2101011","url":null,"abstract":"Public service motivation (PSM) has become firmly established as a core concept of study within public administration in the last three decades (Mussagulova & Van der Wal, 2021; Ritz et al., 2016). Emerging as a counterpoint to the dominant view of self-interested and extrinsically motivated bureaucrats advanced by rational choice theorists, Perry and Wise (1990, p. 368) defined PSM as “an individual’s predisposition to respond to motives grounded primarily or uniquely in public institutions and organizations”. The PSM measurement scale subsequently developed by Perry (1996) has been tested and refined in hundreds of studies. Scholars have examined the contents of PSM and its antecedents and consequences, using a range of methods from surveys and interviews to experimental designs. The practical significance of PSM research has also been recognised in administrative reform and strategic HR efforts as an impetus for performance, job satisfaction, and well-being (Mussagulova & Van der Wal, 2021; Perry, 2021). In the past decade, PSM scholarship has expanded and diversified. Scholars have employed an interdisciplinary approach, using theoretical lenses such as selfdetermination theory (SDT), job demands-resources theory, and prosocial motivation theory, among others. In addition, methodological approaches have broadened from an almost exclusive focus on cross-sectional surveys to include more experimental designs, qualitative efforts, and structured literature reviews (Perry, 2021; Ritz et al., 2016). Although the field was long dominated by scholars from the US and Western Europe, research is increasingly coming from non-Western settings. In 2015 and 2021, two systematic reviews of non-Western PSM scholarship assessed the state of the field and proposed a research agenda (Mussagulova & Van der Wal, 2021; Van der Wal, 2015). The agenda contained three key areas: (1) cultural values and societal disposition, (2) distribution and interplay between different types of motivators, and (3) relations between PSM, public service ethos, and institutions in developing political economies. These review articles called for a more critical employment of contextual variables as to produce new conceptual elements of PSM; e.g., the relationship between PSM and institutions; as well as more quasi-experimental and experimental designs to establish causality. In this spirit, this special issue on PSM aims to advance global knowledge by showcasing scholarship in the Asia Pacific region that employs under-utilised perspectives and methods. Indeed, two themes emerge from the four articles included in this special issue. The first theme is the institutional nature of PSM. The second theme is the experimental","PeriodicalId":43945,"journal":{"name":"Asia Pacific Journal of Public Administration","volume":null,"pages":null},"PeriodicalIF":2.9,"publicationDate":"2022-07-03","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"76112571","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2022-06-28DOI: 10.1080/23276665.2022.2088581
M. Nisar, A. Masood
ABSTRACT Despite its usefulness for analysing the social equity footprint of policies and documenting citizens’ experiences of accessing social services, the present conceptualisation of administrative burden does not differentiate between necessary and unnecessary administrative burdens. As existing research tends to focus only on negative aspects of administrative burdens, it does not adequately account for their use as a countervailing force to achieve legitimate public values and prevent misuse of public resources. Using a public values accounting approach, this article outlines a framework to analyse the costs and benefits associated with public service delivery. In this formulation, administrative burden conceptualised as the monetary, time and psychological costs experienced by relevant stakeholders are balanced against specific public value benefits that a policy is supposed to achieve. In addition to allowing a more balanced analysis of costs and benefits associated with different policies, this approach helps identify illegitimate administrative burdens, that do not contribute to achieving relevant public values or can be reduced without compromising relevant public values. This approach not only contributes to adding more nuance and dimensionality to the theory of administrative burden but also increases its relevance to policymakers and other stakeholders.
{"title":"Are all Burdens Bad? Disentangling Illegitimate Administrative Burdens through Public Value Accounting","authors":"M. Nisar, A. Masood","doi":"10.1080/23276665.2022.2088581","DOIUrl":"https://doi.org/10.1080/23276665.2022.2088581","url":null,"abstract":"ABSTRACT Despite its usefulness for analysing the social equity footprint of policies and documenting citizens’ experiences of accessing social services, the present conceptualisation of administrative burden does not differentiate between necessary and unnecessary administrative burdens. As existing research tends to focus only on negative aspects of administrative burdens, it does not adequately account for their use as a countervailing force to achieve legitimate public values and prevent misuse of public resources. Using a public values accounting approach, this article outlines a framework to analyse the costs and benefits associated with public service delivery. In this formulation, administrative burden conceptualised as the monetary, time and psychological costs experienced by relevant stakeholders are balanced against specific public value benefits that a policy is supposed to achieve. In addition to allowing a more balanced analysis of costs and benefits associated with different policies, this approach helps identify illegitimate administrative burdens, that do not contribute to achieving relevant public values or can be reduced without compromising relevant public values. This approach not only contributes to adding more nuance and dimensionality to the theory of administrative burden but also increases its relevance to policymakers and other stakeholders.","PeriodicalId":43945,"journal":{"name":"Asia Pacific Journal of Public Administration","volume":null,"pages":null},"PeriodicalIF":2.9,"publicationDate":"2022-06-28","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"80241924","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2022-06-03DOI: 10.1080/23276665.2022.2085125
Jeannette Taylor, Gene A. Brewer, Guillem Ripoll
ABSTRACT Empirical support for institutional influences on public service motivation (PSM) has been growing in recent years. Yet, we lack a concept and a measure that captures the capacity of public institutions to energise and propel members to perform meaningful public service and pursue the common good. This study aims to address this gap by presenting a conceptual foundation of institutional PSM. By extending PSM from the individual to the institutional level, we lay the groundwork for a fundamentally different approach to PSM measurement. We draw upon multiple theories and empirical studies to propose that institutional PSM consists of four pillars: public-service orientation, legitimacy, merit, and support. We then present research propositions for studying institutional PSM.
{"title":"Towards a measure of institutional public service motivation: theoretical underpinnings and propositions for future research","authors":"Jeannette Taylor, Gene A. Brewer, Guillem Ripoll","doi":"10.1080/23276665.2022.2085125","DOIUrl":"https://doi.org/10.1080/23276665.2022.2085125","url":null,"abstract":"ABSTRACT Empirical support for institutional influences on public service motivation (PSM) has been growing in recent years. Yet, we lack a concept and a measure that captures the capacity of public institutions to energise and propel members to perform meaningful public service and pursue the common good. This study aims to address this gap by presenting a conceptual foundation of institutional PSM. By extending PSM from the individual to the institutional level, we lay the groundwork for a fundamentally different approach to PSM measurement. We draw upon multiple theories and empirical studies to propose that institutional PSM consists of four pillars: public-service orientation, legitimacy, merit, and support. We then present research propositions for studying institutional PSM.","PeriodicalId":43945,"journal":{"name":"Asia Pacific Journal of Public Administration","volume":null,"pages":null},"PeriodicalIF":2.9,"publicationDate":"2022-06-03","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"74213934","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Leadership is a process carried out by a leader or chairman in influencing others. Jobs that are influenced by one's leadership style will affect the results of employee performance in an organization. Leaders must have principles in their leadership, such as idealized influence, inspirational motivation, intellectual stimulation, individualized consideration. Therefore, the leadership carried out will affect the performance of existing employees in government. The better the function of a leadership that is carried out, it will have a positive effect on employee performance. Therefore, the influence of the quality of employee performance can occur according to the leadership management carried out on employees. This research was conducted using descriptive analysis and verification with a quantitative approach. In this study there are two variables, namely the variable leadership style (X) and the effect on employee performance (Y). The results of the data are presented using a Likert scale from the results of the questionnaire respondents with 60 employees and processed through descriptive data analysis techniques. The hypothesis to be tested in this study relates to whether or not there is a significant influence between the independent or independent variables on the dependent or independent variables. The results of the study obtained that there is an influence of leadership on employee performance in the Di District Office, Bandung City, is acceptable because it is supported by facts from the field.
{"title":"INFLUENCE OF LEADERSHIP ON EMPLOYEE PERFORMANCE IN BANDUNG CITY SUB-DISTRICT","authors":"Gina Sofia Rahman, Suci Larassati Anjani","doi":"10.61317/jc.v1i1.13","DOIUrl":"https://doi.org/10.61317/jc.v1i1.13","url":null,"abstract":"Leadership is a process carried out by a leader or chairman in influencing others. Jobs that are influenced by one's leadership style will affect the results of employee performance in an organization. Leaders must have principles in their leadership, such as idealized influence, inspirational motivation, intellectual stimulation, individualized consideration. Therefore, the leadership carried out will affect the performance of existing employees in government. The better the function of a leadership that is carried out, it will have a positive effect on employee performance. Therefore, the influence of the quality of employee performance can occur according to the leadership management carried out on employees. This research was conducted using descriptive analysis and verification with a quantitative approach. In this study there are two variables, namely the variable leadership style (X) and the effect on employee performance (Y). The results of the data are presented using a Likert scale from the results of the questionnaire respondents with 60 employees and processed through descriptive data analysis techniques. The hypothesis to be tested in this study relates to whether or not there is a significant influence between the independent or independent variables on the dependent or independent variables. The results of the study obtained that there is an influence of leadership on employee performance in the Di District Office, Bandung City, is acceptable because it is supported by facts from the field.","PeriodicalId":43945,"journal":{"name":"Asia Pacific Journal of Public Administration","volume":null,"pages":null},"PeriodicalIF":2.9,"publicationDate":"2022-05-20","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"78313371","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
The role of human resources in government is a very important element in running the government. Human resource management in government is very important as an effort in the relevance between capabilities and fields that are carried out, so that there is no imbalance between abilities and duties and obligations that must be carried out. The progress or failure of an organization depends on the management or management of human resources. Therefore, existing human resources will affect the achievement of work goals and the response of society. The research was conducted using a quantitative descriptive method. The results of the data collected will be processed numerically and described based on the processed data that has been tested. The research subjects that have been determined are the people around the Solokan Jeruk District, Bandung Regency. The research population taken in this study was 60 people. This study has two variables that are the focus of research, namely the human resource variable (X) and community satisfaction variable (Y). The hypothesis to be tested in this study relates to whether or not there is a significant influence between the independent or independent variables on the dependent or independent variables. The results of this study obtained a score of human resources and community satisfaction in the Good category. These results state that there is an influence of human resources on community satisfaction in Solokan Jeruk District, Bandung Regency.
{"title":"INFLUENCE OF THE QUALITY OF HUMAN RESOURCES IN PUBLIC SERVICES ON COMMUNITY SATISFACTION IN SOLOKAN JERUK DISTRICT, BANDUNG REGENCY","authors":"Rahmat Santa, Marcelina Utami Ngesti","doi":"10.61317/jc.v1i1.14","DOIUrl":"https://doi.org/10.61317/jc.v1i1.14","url":null,"abstract":"The role of human resources in government is a very important element in running the government. Human resource management in government is very important as an effort in the relevance between capabilities and fields that are carried out, so that there is no imbalance between abilities and duties and obligations that must be carried out. The progress or failure of an organization depends on the management or management of human resources. Therefore, existing human resources will affect the achievement of work goals and the response of society. The research was conducted using a quantitative descriptive method. The results of the data collected will be processed numerically and described based on the processed data that has been tested. The research subjects that have been determined are the people around the Solokan Jeruk District, Bandung Regency. The research population taken in this study was 60 people. This study has two variables that are the focus of research, namely the human resource variable (X) and community satisfaction variable (Y). The hypothesis to be tested in this study relates to whether or not there is a significant influence between the independent or independent variables on the dependent or independent variables. The results of this study obtained a score of human resources and community satisfaction in the Good category. These results state that there is an influence of human resources on community satisfaction in Solokan Jeruk District, Bandung Regency.","PeriodicalId":43945,"journal":{"name":"Asia Pacific Journal of Public Administration","volume":null,"pages":null},"PeriodicalIF":2.9,"publicationDate":"2022-05-18","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"86400771","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Very tight competition in the world of banking services business has forced banking service companies to compete for the hearts of customers. Every company wants to maintain its presence in customers in order to survive and expand market share. To be able to entering the market, the company is required to meet customer needs by improving services. Bank bjb Syariah Braga Branch Office preparing staff employees who are able to handle their customers, which is usually called customer service. Customer service has the main task of providing services and fostering good relations with customers, therefore Bank bjb Syariah Braga Branch Office makes a special strategy so that customers feel comfortable so that it affects the number of customers who come to the office because of the services provided by customer service. The problem in this research is how the strategy of customer service in providing services to customers and the efforts that affect customer service at Bank bjb Syariah Braga Branch Office. The purpose of this research is to determine the strategy of customer service in providing services to customers and the efforts that affect customer service at Bank bjb Syariah Braga Branch Office. In this study the authors used qualitative research by using this research to produce descriptive data. Overall, it can be concluded from this research that it shows that the customer service strategy in providing services to customers, namely, competence (competence), trusted & trust (trust and be trusted), honesty (honesty), service excellent (excellent service), and innovation (change). As well as the efforts made by customer service in increasing the number of customers, the first is seven new accounts in one day, the second is cross selling, the third is roll play and the last is shopper. Thus, based on the results of this study, it is expected that the customer service of Bank bjb Syariah Braga Branch Office can improve good service to customers.
{"title":"CUSTOMER SERVICE STRATEGY IN INCREASING THE NUMBER OF CUSTOMERS AT BANK BJB SYARIAH BRAGA BRANCH OFFICE","authors":"Hanif Achmad Rasyid Jauhari, Mujahid Shiroth Rasyid Jauhari","doi":"10.61317/jc.v1i1.7","DOIUrl":"https://doi.org/10.61317/jc.v1i1.7","url":null,"abstract":"Very tight competition in the world of banking services business has forced banking service companies to compete for the hearts of customers. Every company wants to maintain its presence in customers in order to survive and expand market share. To be able to entering the market, the company is required to meet customer needs by improving services. Bank bjb Syariah Braga Branch Office preparing staff employees who are able to handle their customers, which is usually called customer service. Customer service has the main task of providing services and fostering good relations with customers, therefore Bank bjb Syariah Braga Branch Office makes a special strategy so that customers feel comfortable so that it affects the number of customers who come to the office because of the services provided by customer service. The problem in this research is how the strategy of customer service in providing services to customers and the efforts that affect customer service at Bank bjb Syariah Braga Branch Office. The purpose of this research is to determine the strategy of customer service in providing services to customers and the efforts that affect customer service at Bank bjb Syariah Braga Branch Office. In this study the authors used qualitative research by using this research to produce descriptive data. Overall, it can be concluded from this research that it shows that the customer service strategy in providing services to customers, namely, competence (competence), trusted & trust (trust and be trusted), honesty (honesty), service excellent (excellent service), and innovation (change). As well as the efforts made by customer service in increasing the number of customers, the first is seven new accounts in one day, the second is cross selling, the third is roll play and the last is shopper. Thus, based on the results of this study, it is expected that the customer service of Bank bjb Syariah Braga Branch Office can improve good service to customers.","PeriodicalId":43945,"journal":{"name":"Asia Pacific Journal of Public Administration","volume":null,"pages":null},"PeriodicalIF":2.9,"publicationDate":"2022-05-14","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"78152836","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
The level of Human Resources (HR) in government and private institutions can be seen from the performance of employees in providing effective and efficient services to the community. Employee performance is the result of work (work achievements) in quantity and quality that has been achieved by an employee in carrying out his duties in accordance with the responsibilities that have been given to him. Public service in kelurahan is a government function in carrying out and providing basic rights that are understood by all components of society as the right to be able to enjoy a dignified life. Therefore, employee performance greatly influences the quality of service in government, so this study analyzes employee performance on community satisfaction in the urban village of Bandung. The research method used is research using quantitative research types with quantitative descriptive research types. The results of the research produced are that employee performance greatly influences the quality of services carried out in the Cicaheum Village, Bandung City.
{"title":"EFFECT OF COMMUNITY SATISFACTION ON EMPLOYEE PERFORMANCE IN CICAHEUM VILLAGE BANDUNG","authors":"I. Kamaludin, Iin Surtiah, Sunandie Eko Ginanjar","doi":"10.61317/jc.v1i1.10","DOIUrl":"https://doi.org/10.61317/jc.v1i1.10","url":null,"abstract":"The level of Human Resources (HR) in government and private institutions can be seen from the performance of employees in providing effective and efficient services to the community. Employee performance is the result of work (work achievements) in quantity and quality that has been achieved by an employee in carrying out his duties in accordance with the responsibilities that have been given to him. Public service in kelurahan is a government function in carrying out and providing basic rights that are understood by all components of society as the right to be able to enjoy a dignified life. Therefore, employee performance greatly influences the quality of service in government, so this study analyzes employee performance on community satisfaction in the urban village of Bandung. The research method used is research using quantitative research types with quantitative descriptive research types. The results of the research produced are that employee performance greatly influences the quality of services carried out in the Cicaheum Village, Bandung City.","PeriodicalId":43945,"journal":{"name":"Asia Pacific Journal of Public Administration","volume":null,"pages":null},"PeriodicalIF":2.9,"publicationDate":"2022-05-14","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"87461047","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2022-05-11DOI: 10.1080/23276665.2022.2071305
Yanbing Han, Min Xiong, Shaoming Cheng, H. Guo
ABSTRACT Debts incurred by Chinese cities have skyrocketed. Policymakers and scholars are concerned with potential default risks and political, economic, and social impacts of a possible debt default. It has also drawn attention to drivers of the rapidly increasing municipal debts. This article examines the extent to which competition among Chinese cities affected the debts they accumulated. Drawing from the literature of local government strategic interaction and fiscal competition, we hypothesised that spillover effects might exist among Chinese cities’ decisions and behaviours to issue how much bonds. With access to a panel dataset of 285 cities over 2008–2016, we applied the spatial panel regression analysis to capture and gauge the spillover effects on debt accumulation of Chinese cities. Findings confirm the spillover effects among Chinese cities and support the role that inter-city competition has played in the rapid accumulation of municipal debts.
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