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INFLUENCE OF LEADERSHIP ON EMPLOYEE PERFORMANCE IN BANDUNG CITY SUB-DISTRICT 领导对万隆市街道员工绩效的影响
IF 2.9 Q3 PUBLIC ADMINISTRATION Pub Date : 2022-05-20 DOI: 10.61317/jc.v1i1.13
Gina Sofia Rahman, Suci Larassati Anjani
Leadership is a process carried out by a leader or chairman in influencing others. Jobs that are influenced by one's leadership style will affect the results of employee performance in an organization. Leaders must have principles in their leadership, such as idealized influence, inspirational motivation, intellectual stimulation, individualized consideration. Therefore, the leadership carried out will affect the performance of existing employees in government. The better the function of a leadership that is carried out, it will have a positive effect on employee performance. Therefore, the influence of the quality of employee performance can occur according to the leadership management carried out on employees. This research was conducted using descriptive analysis and verification with a quantitative approach. In this study there are two variables, namely the variable leadership style (X) and the effect on employee performance (Y). The results of the data are presented using a Likert scale from the results of the questionnaire respondents with 60 employees and processed through descriptive data analysis techniques. The hypothesis to be tested in this study relates to whether or not there is a significant influence between the independent or independent variables on the dependent or independent variables. The results of the study obtained that there is an influence of leadership on employee performance in the Di District Office, Bandung City, is acceptable because it is supported by facts from the field.
领导是领导者或主席影响他人的过程。受一个人的领导风格影响的工作将影响组织中员工绩效的结果。领导者在领导中必须有原则,如理想化的影响、鼓舞人心的动机、智力的刺激、个性化的考虑。因此,领导的实施会影响政府现有员工的绩效。领导的职能发挥得越好,就会对员工的绩效产生积极的影响。因此,通过对员工进行领导管理,可以对员工绩效质量产生影响。本研究采用描述性分析和定量方法验证。在本研究中,有两个变量,即可变的领导风格(X)和对员工绩效的影响(Y)。数据的结果采用李克特量表,来自60名员工的问卷调查对象的结果,并通过描述性数据分析技术进行处理。本研究要检验的假设是自变量或自变量对因变量或自变量之间是否存在显著影响。研究结果表明,在万隆市迪区办事处,领导对员工绩效的影响是可以接受的,因为它是由现场事实支持的。
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引用次数: 0
INFLUENCE OF THE QUALITY OF HUMAN RESOURCES IN PUBLIC SERVICES ON COMMUNITY SATISFACTION IN SOLOKAN JERUK DISTRICT, BANDUNG REGENCY 万隆县索洛坎耶鲁克区公共服务人力资源质量对社区满意度的影响
IF 2.9 Q3 PUBLIC ADMINISTRATION Pub Date : 2022-05-18 DOI: 10.61317/jc.v1i1.14
Rahmat Santa, Marcelina Utami Ngesti
The role of human resources in government is a very important element in running the government. Human resource management in government is very important as an effort in the relevance between capabilities and fields that are carried out, so that there is no imbalance between abilities and duties and obligations that must be carried out. The progress or failure of an organization depends on the management or management of human resources. Therefore, existing human resources will affect the achievement of work goals and the response of society. The research was conducted using a quantitative descriptive method. The results of the data collected will be processed numerically and described based on the processed data that has been tested. The research subjects that have been determined are the people around the Solokan Jeruk District, Bandung Regency. The research population taken in this study was 60 people. This study has two variables that are the focus of research, namely the human resource variable (X) and community satisfaction variable (Y). The hypothesis to be tested in this study relates to whether or not there is a significant influence between the independent or independent variables on the dependent or independent variables. The results of this study obtained a score of human resources and community satisfaction in the Good category. These results state that there is an influence of human resources on community satisfaction in Solokan Jeruk District, Bandung Regency.
人力资源在政府中的作用是政府运行的一个非常重要的因素。政府人力资源管理是一项非常重要的工作,它将能力与所开展的领域联系起来,使能力与必须履行的职责和义务之间不存在不平衡。一个组织的进步或失败取决于对人力资源的管理或管理。因此,现有的人力资源会影响工作目标的实现和社会的反应。本研究采用定量描述方法进行。收集数据的结果将进行数值处理,并根据已测试的处理数据进行描述。已确定的研究对象是万隆县索洛坎耶鲁克区周围的人。这项研究的研究对象是60人。本研究有两个变量是研究的重点,即人力资源变量(X)和社区满意度变量(Y)。本研究要检验的假设是自变量或自变量对因变量或自变量之间是否存在显著影响。这项研究的结果是在人力资源和社区满意度方面获得了良好的评分。这些结果表明,在万隆县索洛坎耶鲁克区,人力资源对社区满意度有影响。
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引用次数: 0
EFFECT OF COMMUNITY SATISFACTION ON EMPLOYEE PERFORMANCE IN CICAHEUM VILLAGE BANDUNG 社区满意度对万隆市慈心村员工绩效的影响
IF 2.9 Q3 PUBLIC ADMINISTRATION Pub Date : 2022-05-14 DOI: 10.61317/jc.v1i1.10
I. Kamaludin, Iin Surtiah, Sunandie Eko Ginanjar
The level of Human Resources (HR) in government and private institutions can be seen from the performance of employees in providing effective and efficient services to the community. Employee performance is the result of work (work achievements) in quantity and quality that has been achieved by an employee in carrying out his duties in accordance with the responsibilities that have been given to him. Public service in kelurahan is a government function in carrying out and providing basic rights that are understood by all components of society as the right to be able to enjoy a dignified life. Therefore, employee performance greatly influences the quality of service in government, so this study analyzes employee performance on community satisfaction in the urban village of Bandung. The research method used is research using quantitative research types with quantitative descriptive research types. The results of the research produced are that employee performance greatly influences the quality of services carried out in the Cicaheum Village, Bandung City.
政府和私营机构的人力资源水平可以从员工为社区提供有效和高效服务的表现中看出。员工绩效是员工按照被赋予的职责履行职责所取得的工作(工作成果)的数量和质量的结果。在克鲁拉汗,公共服务是政府履行和提供基本权利的职能,社会所有组成部分都理解这些权利是能够享受有尊严的生活的权利。因此,员工绩效对政府服务质量的影响很大,因此本研究分析万隆城中村员工绩效对社区满意度的影响。研究方法采用定量研究类型和定量描述研究类型相结合的研究方法。研究结果表明,员工绩效对万隆市Cicaheum村的服务质量有很大的影响。
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引用次数: 0
CUSTOMER SERVICE STRATEGY IN INCREASING THE NUMBER OF CUSTOMERS AT BANK BJB SYARIAH BRAGA BRANCH OFFICE 客户服务策略,以增加银行BJB伊斯兰布拉加分行的客户数量
IF 2.9 Q3 PUBLIC ADMINISTRATION Pub Date : 2022-05-14 DOI: 10.61317/jc.v1i1.7
Hanif Achmad Rasyid Jauhari, Mujahid Shiroth Rasyid Jauhari
Very tight competition in the world of banking services business has forced banking service companies to compete for the hearts of customers. Every company wants to maintain its presence in customers in order to survive and expand market share. To be able to entering the market, the company is required to meet customer needs by improving services. Bank bjb Syariah Braga Branch Office preparing staff employees who are able to handle their customers, which is usually called customer service. Customer service has the main task of providing services and fostering good relations with customers, therefore Bank bjb Syariah Braga Branch Office makes a special strategy so that customers feel comfortable so that it affects the number of customers who come to the office because of the services provided by customer service. The problem in this research is how the strategy of customer service in providing services to customers and the efforts that affect customer service at Bank bjb Syariah Braga Branch Office. The purpose of this research is to determine the strategy of customer service in providing services to customers and the efforts that affect customer service at Bank bjb Syariah Braga Branch Office. In this study the authors used qualitative research by using this research to produce descriptive data. Overall, it can be concluded from this research that it shows that the customer service strategy in providing services to customers, namely, competence (competence), trusted & trust (trust and be trusted), honesty (honesty), service excellent (excellent service), and innovation (change). As well as the efforts made by customer service in increasing the number of customers, the first is seven new accounts in one day, the second is cross selling, the third is roll play and the last is shopper. Thus, based on the results of this study, it is expected that the customer service of Bank bjb Syariah Braga Branch Office can improve good service to customers.
世界银行服务行业的竞争非常激烈,迫使银行服务公司争夺客户的心。为了生存和扩大市场份额,每个公司都希望保持其在客户中的存在。为了能够进入市场,公司需要通过改善服务来满足客户的需求。银行bjb伊斯兰布拉加分行准备员工谁能够处理他们的客户,这通常被称为客户服务。客户服务的主要任务是提供服务并与客户建立良好的关系,因此银行bjb伊斯兰布拉加分行制定了一项特殊的策略,使客户感到舒适,从而影响到由于客户服务提供的服务而来到办公室的客户数量。本研究的问题是客户服务策略如何为客户提供服务,以及影响银行bjb伊斯兰布拉加分行客户服务的努力。本研究的目的是确定客户服务的战略,为客户提供服务和努力,影响客户服务的银行bjb伊斯兰布拉加分行。在本研究中,作者采用定性研究,利用本研究产生描述性数据。总的来说,从本研究中可以得出结论,它表明了为客户提供服务的客户服务策略,即competence(胜任能力),trusted & trust(信任和被信任),honesty(诚实),service excellent(优质服务)和innovation(变革)。以及客服在增加客户数量方面所做的努力,第一是一天新增7个客户,第二是交叉销售,第三是滚动播放,最后是购物者。因此,基于本研究的结果,期望bjb银行伊斯兰布拉加分行的客户服务能够提高对客户的良好服务。
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引用次数: 0
The influence of servant leadership on job performance through innovative work behavior: does public service motivation matter? 服务型领导通过创新工作行为对工作绩效的影响:公共服务动机是否重要?
IF 2.9 Q3 PUBLIC ADMINISTRATION Pub Date : 2022-05-11 DOI: 10.1080/23276665.2022.2070517
Bui Nhat Vuong
ABSTRACT This study empirically investigates the effects of servant leadership on job performance and notes the mediating role of innovative work behaviour and the moderating role of public service motivation. The research framework was tested using a survey of 361 civil servants working in local governments in Vietnam. The findings indicated significant positive effects of servant leadership on job performance. This relationship was partially mediated by innovative work behaviour. In addition, the study found that public service motivation positively affected innovative work behaviour and strengthened its association with servant leadership. The managerial implication is that public managers should promote civil servants’ public service motivation and adopt servant leadership. Suggestions for future research are also presented.
摘要本研究实证考察了服务型领导对工作绩效的影响,并注意到创新工作行为的中介作用和公共服务动机的调节作用。通过对在越南地方政府工作的361名公务员的调查,对研究框架进行了测试。研究发现,仆人式领导对工作绩效有显著的正向影响。这种关系在一定程度上受创新工作行为的影响。此外,研究发现公共服务动机正向影响创新工作行为,并强化其与服务型领导的关联。其管理含义是,公共管理者应提高公务员的公共服务动机,采取服务型领导。并对今后的研究提出了建议。
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引用次数: 9
Inter-city competition and local government debts in China: a spatial econometric analysis 中国城市间竞争与地方政府债务:空间计量分析
IF 2.9 Q3 PUBLIC ADMINISTRATION Pub Date : 2022-05-11 DOI: 10.1080/23276665.2022.2071305
Yanbing Han, Min Xiong, Shaoming Cheng, H. Guo
ABSTRACT Debts incurred by Chinese cities have skyrocketed. Policymakers and scholars are concerned with potential default risks and political, economic, and social impacts of a possible debt default. It has also drawn attention to drivers of the rapidly increasing municipal debts. This article examines the extent to which competition among Chinese cities affected the debts they accumulated. Drawing from the literature of local government strategic interaction and fiscal competition, we hypothesised that spillover effects might exist among Chinese cities’ decisions and behaviours to issue how much bonds. With access to a panel dataset of 285 cities over 2008–2016, we applied the spatial panel regression analysis to capture and gauge the spillover effects on debt accumulation of Chinese cities. Findings confirm the spillover effects among Chinese cities and support the role that inter-city competition has played in the rapid accumulation of municipal debts.
中国城市的债务激增。政策制定者和学者关注潜在的违约风险以及可能的债务违约的政治、经济和社会影响。它也引起了人们对快速增长的市政债务驱动因素的关注。本文考察了中国城市之间的竞争在多大程度上影响了它们积累的债务。借鉴地方政府战略互动和财政竞争的相关文献,我们假设中国城市债券发行规模的决策和行为可能存在溢出效应。利用2008年至2016年285个城市的面板数据集,我们运用空间面板回归分析来捕捉和衡量中国城市债务积累的溢出效应。研究结果证实了中国城市间的溢出效应,并支持了城市间竞争在市政债务快速积累中所起的作用。
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引用次数: 1
Quality of government in the Asia Pacific region 亚太地区的政府质素
IF 2.9 Q3 PUBLIC ADMINISTRATION Pub Date : 2022-04-03 DOI: 10.1080/23276665.2022.2062400
V. Lapuente, Kohei Suzuki
to critical the development of competence in the for countries and have to them with the goal of the overall quality of government in the country.
对这些国家的能力发展进行批判,并将其与国家政府整体质量的目标联系起来。
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引用次数: 0
Serving society vs. the individual user? Experimental evidence on the role of public service motivation in predicting job-task preferences 服务社会还是个人用户?公共服务动机预测工作任务偏好作用的实验证据
IF 2.9 Q3 PUBLIC ADMINISTRATION Pub Date : 2022-03-29 DOI: 10.1080/23276665.2022.2047749
Jessica Breaugh, Guillem Ripoll
ABSTRACT Although the term public service motivation (PSM) was coined 30 years ago, its theoretical development is still ongoing. One of these debates examines how to differentiate it from likeminded concepts. Recent theoretical development related to PSM focus on the salience of giving back to society, or non-identified beneficiaries, in contrast to individual users. To assess this distinction, empirical research is essential. Using a between-subjects vignette experiment among a representative sample of 1512 citizens in Catalonia (Spain), we test whether PSM can predict task preferences depending on the extent to which they are oriented to non-identified and identified beneficiaries. This article demonstrates that PSM is mainly oriented to society at large rather than individual users. The findings present evidence to confirm emerging PSM conceptualisations as well as highlight important implications for research and practice – especially with respect to public service job design.
摘要公共服务动机(public service motivation, PSM)一词诞生于30年前,但其理论发展仍在进行中。其中一场辩论探讨了如何将其与同类概念区分开来。最近与PSM相关的理论发展侧重于回馈社会或未确定受益人的重要性,而不是个人用户。为了评估这种区别,实证研究是必不可少的。在加泰罗尼亚(西班牙)1512名公民的代表性样本中使用受试者之间的小插图实验,我们测试PSM是否可以预测任务偏好,这取决于他们面向非确定和确定受益人的程度。本文表明,PSM主要面向整个社会,而不是个人用户。研究结果提供了证据,证实了新兴的PSM概念,并强调了研究和实践的重要含义,特别是在公共服务工作设计方面。
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引用次数: 3
Linking quality of government to outcomes of civil service training: evidence from southeast asian countries 将政府质量与公务员培训成果联系起来:来自东南亚国家的证据
IF 2.9 Q3 PUBLIC ADMINISTRATION Pub Date : 2022-03-11 DOI: 10.1080/23276665.2022.2028172
Hyeon-Suk Lyu, Tae Hyung Kim, Daeun Sung, M. Moon
ABSTRACT Despite the growing body of evidence about quality of government, few studies have applied the results to the outcomes of civil service training programmes. Given that the development of civil service capacity is a key driver of national development, this study explores the nexus between quality of government in Southeast Asian countries and the outcomes of civil service training programmes. Using a survey of Southeast Asian civil servants who participated in capacity development programmes organised by various Korean institutions, this study examines trainees’ perceptions of quality of government, the capacity needs of their civil services, and the limitations of and improvements in existing capacity development programmes. This study offers theoretical and practical implication concerning associations between quality of government and the effectiveness of official development assistance training programmes for civil servants in developing countries.
尽管关于政府质量的证据越来越多,但很少有研究将其结果应用于公务员培训计划的结果。鉴于公务员能力的发展是国家发展的关键驱动力,本研究探讨了东南亚国家政府质量与公务员培训计划成果之间的关系。通过对参加韩国各机构组织的能力发展项目的东南亚公务员的调查,本研究考察了受训人员对政府质量的看法、公务员的能力需求,以及现有能力发展项目的局限性和改进。这项研究对政府素质与发展中国家公务员官方发展援助培训方案的效力之间的关系提供了理论和实际意义。
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引用次数: 0
Political parties and policy transfer in authoritarianism 威权主义下的政党与政策转移
IF 2.9 Q3 PUBLIC ADMINISTRATION Pub Date : 2022-03-09 DOI: 10.1080/23276665.2022.2045206
Hang Duong
ABSTRACT While recognising the significance of political actors in policy transfer, research focuses more on the role of political elites than on political parties and is dominated by studies about Western democracies rather than authoritarian states. This article examines how the ruling party shapes merit-based policy transfer in authoritarian Vietnam. It finds that with the combined developmental and political motivation, the ruling party takes comprehensive control over the transfer process through their authority to initiate, navigate, and approve. The one-party structure has both facilitating and constraining effects, allowing the ruling party to adopt a selective policy transfer approach that results in meritocracy without neutral competence. The study shows the dialectical relationship between structure and agency in policy transfer. It also challenges the assumption that the separation of political and bureaucratic careers can be applicable in authoritarianism by showing that a politically neutral civil service is impossible in the context of highly politicised merit-based policy transfer.
虽然认识到政治行为者在政策转移中的重要性,但研究更多地关注政治精英而不是政党的作用,并且主要是对西方民主国家而不是专制国家的研究。本文探讨了执政党如何在专制的越南塑造择优政策转移。研究发现,在发展动机和政治动机的共同作用下,执政党通过其发起、引导和批准的权力,对转移过程进行了全面控制。一党专政既有促进作用,也有制约作用,使执政党能够采取选择性的政策转移方式,从而形成没有中立能力的精英政治。研究揭示了政策转移中结构与代理的辩证关系。它还挑战了政治和官僚职业分离可以适用于威权主义的假设,表明在高度政治化的择优政策转移的背景下,政治中立的公务员制度是不可能的。
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引用次数: 2
期刊
Asia Pacific Journal of Public Administration
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