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Journal of Trust Research最新文献

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Trust and control in public sector reform: Complementarity and beyond 公共部门改革中的信任和控制:互补性及其超越
IF 1.4 Q2 Psychology Pub Date : 2017-07-03 DOI: 10.1080/21515581.2017.1354766
Steen Vallentin, N. Thygesen
ABSTRACT This paper provides an analysis of trust-based management reform in the Danish public sector from the point of view of the trust–control nexus. Based on a qualitative case study of home care in the municipality of Copenhagen we argue that a complementary view of trust and control is superior to a substitution view when it comes to accounting for public sector reform as structure and process. Also, we propose a widening of the theoretical lens in the form of an emergent view of how trust and control, instead of being beforehand determinable and more or less stable identities, emerge in multiple and singular ways from multiple events in the organisation. Noticing a dearth of research that explicitly addresses trust issues with regard to public sector management and organisation, the paper is a response to the call for more studies of trust as an institutionally embedded phenomenon.
摘要本文从信任-控制关系的角度分析了丹麦公共部门基于信任的管理改革。基于哥本哈根市家庭护理的定性案例研究,我们认为,在将公共部门改革视为结构和过程时,信任和控制的互补观点优于替代观点。此外,我们还提出了一种新的理论视角,即信任和控制,而不是预先确定的、或多或少稳定的身份,是如何从组织中的多个事件中以多种和单一的方式出现的。注意到缺乏明确解决公共部门管理和组织方面信任问题的研究,这篇论文是对呼吁对信任作为一种制度嵌入现象进行更多研究的回应。
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引用次数: 26
Cultivating the field of trust research 培育信任研究领域
IF 1.4 Q2 Psychology Pub Date : 2017-07-03 DOI: 10.1080/21515581.2017.1380912
Guido Möllering
At the Journal of Trust Research's (JTR) Editorial Board Meeting in Atlanta on 6 August 2017, we had a thoughtful discussion, once again, on whom we see as our main audience and community. It is a ...
2017年8月6日,在亚特兰大举行的《信任研究杂志》(JTR)编辑委员会会议上,我们再次就谁是我们的主要受众和社区进行了深思熟虑的讨论。这是一个……
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引用次数: 8
Employee perceptions of organisational legitimacy as impersonal bases of organisational trustworthiness and trust 员工对组织合法性的认知是组织可信度和信任的客观基础
IF 1.4 Q2 Psychology Pub Date : 2017-04-25 DOI: 10.1080/21515581.2017.1304220
Kai Lamertz, Devasheesh P. Bhave
ABSTRACT Prior research has amply demonstrated that employees’ personal relationship with the organisation influences their trust in it. In this two-study investigation, we examine how employees’ beliefs about the organisation’s legitimacy relate to their organisational trust because legitimacy signals organisational trustworthiness in the impersonal system of the institutional environment. Results from Study 1, which drew on data from one organisation, reveal that employees’ legitimacy beliefs are related to their organisational trust. Furthermore, results from Study 2, which are based on data from five organisations, reveal that employees’ judgment of the organisation’s trustworthiness mediates the relationship between legitimacy beliefs and organisational trust. Overall, our findings create a new avenue for trust research by advancing the idea that employees' trust in their employer organisation derives in part from the reflection of trustworthiness that arises due to the organisation’s association with the institutional environment.
先前的研究充分表明,员工与组织的个人关系会影响他们对组织的信任。在这两项研究调查中,我们研究了员工对组织合法性的信念与他们的组织信任之间的关系,因为在制度环境的非个人系统中,合法性标志着组织的可信度。研究1利用一个组织的数据得出的结果表明,员工的合法性信念与他们的组织信任有关。此外,研究2基于五个组织的数据得出的结果表明,员工对组织可信度的判断在合法性信念和组织信任之间起着中介作用。总的来说,我们的研究结果为信任研究开辟了一条新的途径,提出了一种观点,即员工对雇主组织的信任部分源于组织与制度环境的关联所产生的可信度的反映。
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引用次数: 6
Consumers' trust in government institutions and their perception and concern about safety and healthiness of fast food 消费者对政府机构的信任以及对快餐安全健康的认知和关注
IF 1.4 Q2 Psychology Pub Date : 2017-03-17 DOI: 10.1080/21515581.2017.1289099
R. Omari, G. Ruivenkamp, E. Tetteh
ABSTRACT Consumers often depend on public institutions to provide safe and healthy food. Thus, trust in these institutions becomes an important consideration for food consumption. The objective was to examine the relationship between consumer trust in relevant government institutions and consumer perception and concern about fast food safety and healthiness. A quantitative approach was used to conduct a cross-sectional consumer survey in 20 fast-food restaurants in Accra, Ghana. Trust was measured by three components (competence, care, and openness). The competence (β = 0.234, p < .05) and openness (β = 0.238, p < .05) components of trust were significant predictors of consumer perception of safety of fast food. Care component of trust was not significant in influencing any of the dependent variables; however, this component positively associated with the competence and openness components implying that when institutions exhibit competence and honesty they are likely to be perceived as being caring about consumers' concerns. To conclude, relevant institutions need to be more competent, open, and caring to protect consumer health and minimise their concerns about fast-food safety and healthiness. These institutions need to build and maintain consumer trust and ensure that restaurateurs comply with food safety and health guidelines.
消费者往往依赖公共机构提供安全健康的食品。因此,对这些机构的信任成为食品消费的重要考虑因素。目的是研究消费者对有关政府机构的信任与消费者对快餐安全和健康的看法和关注之间的关系。定量方法被用来进行横断面消费者调查在阿克拉,加纳的20家快餐店。信任由三个组成部分(能力、关心和开放)来衡量。信任的能力成分(β = 0.234, p < 0.05)和开放性成分(β = 0.238, p < 0.05)显著预测消费者对快餐安全的感知。信任的关心成分对任何因变量的影响都不显著;然而,这一组成部分与能力和开放性组成部分正相关,这意味着当机构表现出能力和诚实时,它们很可能被认为关心消费者的关切。综上所述,相关机构需要更有能力、更开放、更关心消费者的健康,尽量减少消费者对快餐安全和健康的担忧。这些机构需要建立和维持消费者的信任,并确保餐馆老板遵守食品安全和健康准则。
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引用次数: 13
An experimental study of the effects of tattoo genre on perceived trustworthiness: Not all tattoos are created equal 纹身类型对可信度影响的实验研究:并非所有纹身都是一样的
IF 1.4 Q2 Psychology Pub Date : 2017-03-17 DOI: 10.1080/21515581.2017.1289847
A. Timming, D. Perrett
ABSTRACT This paper examines the effects of different genres of body art on the perceived trustworthiness of hypothetical men and women with tattoos. It argues that body art is a salient cultural signal that denotes group membership and can also lead to the perception of a potential threat of harm on the part of the truster. The research finds that tattoos depicting images of violence and nudity result in the lowest levels of perceived trustworthiness; tattoos depicting images of Christianity and natural floral settings result in the highest levels of perceived trustworthiness; and the tribal tattoo genre occupies a neutral position on the trustworthiness spectrum. Whether the truster has a tattoo and shares the Christian faith with the trustee are also significant factors, as is the gender of the tattooed trustee. This paper is the first study ever to examine the effects of different genres of tattoos, thus going beyond previous research that overwhelmingly measures body art as a simple binary variable (e.g. whether or not the respondent has a tattoo).
摘要本文研究了不同类型的人体艺术对假设的纹身男性和女性的可信度感知的影响。该研究认为,人体艺术是一种突出的文化信号,表明了群体成员的身份,也可能导致信任者感受到潜在的伤害威胁。研究发现,描绘暴力和裸体图像的纹身会让人觉得可信度最低;描绘基督教图像和自然花卉设置的纹身导致最高水平的可信赖性;部落纹身类型在可信度方面处于中立地位。受托人是否有纹身,是否与受托人有共同的基督教信仰,以及纹身受托人的性别也是重要因素。这篇论文是有史以来第一个研究不同类型纹身的影响的研究,因此超越了以前的研究,绝大多数将身体艺术作为一个简单的二元变量(例如,受访者是否有纹身)。
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引用次数: 17
Trust and civic engagement: Evidence from six Latin American cities 信任与公民参与:来自六个拉丁美洲城市的证据
IF 1.4 Q2 Psychology Pub Date : 2017-02-23 DOI: 10.1080/21515581.2016.1268966
J. Barrios
ABSTRACT This paper investigates the association between revealed attitudes of trust and participation in voluntary organisations and makes a contribution to the growing literature on the relation between attitudes, preferences, behaviour, and social participation (civic engagement). A distinguishing characteristic of this study is that it employs a unique data set that combines experimental and survey data of more than 3000 individuals of six Latin American cities. Results of the Trust Game show that trust is not significantly associated with civic engagement and the intensity of that engagement.
摘要本文调查了所揭示的信任态度与参与志愿组织之间的关系,并为越来越多的关于态度、偏好、行为和社会参与(公民参与)之间关系的文献做出了贡献。这项研究的一个显著特点是,它采用了一个独特的数据集,结合了六个拉丁美洲城市3000多人的实验和调查数据。信任博弈的结果表明,信任与公民参与和参与强度没有显著关联。
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引用次数: 2
Deterrence-based trust in bargaining: Introducing a new experimental paradigm 议价中基于威慑的信任:引入一个新的实验范式
IF 1.4 Q2 Psychology Pub Date : 2017-01-02 DOI: 10.1080/21515581.2016.1254093
Eric van Dijk, Varia Makagonova, Erik W. De Kwaadsteniet, Manon Schutter
ABSTRACT Trust, especially in the initial stages of trust building, is often assumed to be the result of deterrence-based trust. While theorising acknowledges its importance, research on deterrence-based trust has been scarce. To facilitate the investigation of the concept, we designed new versions of the trust game in which we studied both trust (Experiment 1) and trustworthiness (Experiment 2). To better model deterrence-based trust we extended a trust game with an additional phase where trustors could accept or reject the trustee’s distribution. We varied consequences of the rejection option as a delta bargaining game, thereby manipulating the potential for deterrence. The results showed that trustors were highly responsive to the possibility to reject the trustee’s distribution. Trustees, however, seemed largely unaffected and were generally highly trustworthy. Together these findings show how trust games can meaningfully be extended to assess the effect of deterrence-based trust in bargaining.
信任,特别是在信任建立的初始阶段,通常被认为是基于威慑的信任的结果。虽然理论化承认其重要性,但对基于威慑的信任的研究很少。为了便于对这一概念的研究,我们设计了新版本的信任博弈,其中我们研究了信任(实验1)和可信度(实验2)。为了更好地模拟基于威慑的信任,我们扩展了一个信任博弈,增加了一个额外的阶段,委托人可以接受或拒绝受托人的分配。我们将拒绝选项的各种后果作为delta讨价还价博弈,从而操纵潜在的威慑。结果表明,受托人对拒绝受托人分配的可能性反应强烈。然而,受托人似乎在很大程度上不受影响,而且通常是高度值得信赖的。综上所述,这些发现表明信任游戏可以有意义地扩展到评估基于威慑的信任在讨价还价中的效果。
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引用次数: 4
After the fall: Regulatory focus, trust and negotiators’ responses to a crisis 秋季之后:监管重点、信任和谈判代表对危机的反应
IF 1.4 Q2 Psychology Pub Date : 2017-01-02 DOI: 10.1080/21515581.2016.1268057
Plia Vaisman Caspi, Mara Olekalns, D. Druckman
ABSTRACT In two experiments, we evaluated how negotiators’ intra- and interpersonal risk preferences influenced their actions following a crisis during their negotiation. To establish differences in risk preferences, we manipulated negotiators’ regulatory focus (intrapersonal risk) and trust in their opponent (interpersonal risk). In Experiments 1 and 2, we showed that negotiators who were in fit (promotion focus, affect-based trust; prevention focus, cognition-based trust) were more likely to favor the more risky option of continuing to negotiate with a new strategy than negotiators who were not in fit (promotion focus, cognition-based trust; prevention focus, affect-based trust). In E2, we also compared benign and adversarial environments by manipulating trust level (low vs high). Trust level, rather than influencing strategy following a crisis, influenced negotiators’ willingness to take risks to reach agreement: Distance from agreement did not influence negotiators’ willingness to take risks when trust was low but, when trust was high, willingness to take risks increased as distance from agreement increased. Finally, we showed that the importance of reaching a favorable agreement was influenced by both trust level and distance from agreement when negotiators had a promotion focus but not when they had a prevention focus. Implications for theory and practice are discussed.
摘要在两个实验中,我们评估了谈判人员在谈判过程中的内部和人际风险偏好如何影响他们在危机后的行动。为了建立风险偏好的差异,我们操纵了谈判者的监管重点(个人内部风险)和对对手的信任(人际风险)。在实验1和2中,我们发现,与不适合的谈判者(促进重点,基于认知的信任;预防重点,基于情感的信任)相比,适合的谈判者更有可能选择风险更大的继续谈判新策略。在E2中,我们还通过操纵信任水平(低与高)比较了良性和对抗性环境。信任水平并没有影响危机后的战略,而是影响了谈判代表为达成协议而冒险的意愿:当信任度低时,与协议的距离不会影响谈判代表冒险的意愿,但当信任度高时,冒险的意愿会随着与协议距离的增加而增加。最后,我们发现,当谈判者以促进为重点,而不是以预防为重点时,达成有利协议的重要性受到信任水平和与协议的距离的影响。讨论了对理论和实践的启示。
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引用次数: 24
Gift giving, reciprocity and the creation of trust 送礼、互惠和建立信任
IF 1.4 Q2 Psychology Pub Date : 2017-01-02 DOI: 10.1080/21515581.2017.1286597
M. Mathews
ABSTRACT This paper examines the role that gift giving plays in supplier–buyer relations, specifically, the role of gift giving and the creation of inter-organisational trust. Repeated inter-organisational exchanges in a mature industrial district are analysed using Mauss’ theoretical framework of gift giving, receiving and counter giving. Actors in embedded network relationships frequently exchange gifts and favours as part of commercial exchanges. This gift giving is a fundamental part of the exchange relationship. Gift giving is found to be instrumental in creating and maintaining relationships, defining group and individual identity and resolving conflicts, thus contributing to the creation of trust between partners. Mauss’ theory of gift giving elaborates how this practise creates the conditions for reciprocity and induces trust. The originality of our findings lies in the fact that despite the dominant ideology of the purely altruistic gift, field research demonstrates that gifts do play a role in modern economic exchanges and that this ancient deeply rooted social custom should not be simply relegated to families, close friends and Christmas, but contributes to explaining the first step of trust and trust creation in repeated exchanges.
摘要本文考察了送礼在供需关系中的作用,特别是送礼和建立组织间信任的作用。利用毛斯的送礼、接受和反送理论框架,分析了一个成熟工业区内重复的组织间交流。作为商业交流的一部分,嵌入网络关系中的参与者经常交换礼物和优惠。这种送礼是交换关系的基本组成部分。人们发现,送礼有助于建立和维护关系,确定群体和个人身份,解决冲突,从而有助于在伴侣之间建立信任。毛斯的送礼理论阐述了这种做法如何为互惠创造条件并诱导信任。我们发现的独创性在于,尽管纯利他主义礼物的意识形态占主导地位,但实地研究表明,礼物确实在现代经济交流中发挥着作用,这种古老而根深蒂固的社会习俗不应简单地归为家庭、亲密的朋友和圣诞节,但有助于解释在反复交流中建立信任和信任的第一步。
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引用次数: 6
The time for transition: Future trust research 过渡时期:未来信任研究
IF 1.4 Q2 Psychology Pub Date : 2017-01-02 DOI: 10.1080/21515581.2017.1293772
P. Li
After publishing six volumes in the past six years, we now have the first issue of the 7th volume of Journal of Trust Research (JTR)! In the past six years, we have published 6 volumes with 39 regular articles, 14 special-forum articles, 13 editorial essays, and 1 book review, thus a total of 67 pieces. Further, among the 12 issues within the 5 volumes, we have had 2 special issues, and the first issue of Volume 7 is also a special issue with a focus on the role of trust in the context of negotiation and repeated bargaining. After these two three-year terms, it is also a time for me to step down as JTR’s Editor-in-Chief, and I am very happy to pass the baton to Guido Möllering. There is no scholar more qualified than Guido is to take over the position of JTR’s Editor-in-Chief largely due to Guido’s high commitment to developing the trust research community with an open mind toward as well as a wide connection with diverse streams of trust research.
在过去的六年中出版了六卷之后,我们现在有了第七卷的第一期信任研究杂志(JTR)!六年来,我们出版了6卷,其中定期文章39篇,专题论坛文章14篇,社论13篇,书评1篇,共计67篇。此外,在5卷的12期中,我们有2期特刊,第7卷的第一期也是一期特刊,重点关注信任在谈判和反复讨价还价中的作用。在这两个为期三年的任期结束后,也是我辞去JTR总编辑一职的时候了,我很高兴把接力棒交给Guido Möllering。没有人比Guido更有资格接任JTR的总编辑一职,这很大程度上是因为Guido对发展信任研究界的高度承诺,对各种信任研究持开放态度,并与之有着广泛的联系。
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引用次数: 11
期刊
Journal of Trust Research
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