Performance quality of frontline employees is a very important aspect that needs hypothesis into consideration by service industry because they have direct contact with consumers. The level of quality performance of frontline employees can determine their level of commitment towards the company. The objective of this research is to identify the effect of performance quality to organizational commitment of frontline employees. Respondents being used for this research are frontline employees of private banks, namely tellers and customer services. Data is analyzed using Multiple Regression Analysis. The result of this research can provide implication for managers to maintain continous commitment from their frontline employees. Suggestion for further research is to conduct similar research on different service industries and other frontline employees.
{"title":"PENGARUH PERFORMANCE QUALITY TERHADAP ORGANIZATIONAL COMMITMENT FRONTLINE EMPLOYEE","authors":"S. Riorini","doi":"10.25105/mrbm.v4i3.8120","DOIUrl":"https://doi.org/10.25105/mrbm.v4i3.8120","url":null,"abstract":"Performance quality of frontline employees is a very important aspect that needs hypothesis into consideration by service industry because they have direct contact with consumers. The level of quality performance of frontline employees can determine their level of commitment towards the company. The objective of this research is to identify the effect of performance quality to organizational commitment of frontline employees. Respondents being used for this research are frontline employees of private banks, namely tellers and customer services. Data is analyzed using Multiple Regression Analysis. The result of this research can provide implication for managers to maintain continous commitment from their frontline employees. Suggestion for further research is to conduct similar research on different service industries and other frontline employees.","PeriodicalId":446781,"journal":{"name":"Media Riset Bisnis & Manajemen","volume":"61 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2020-11-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"122762873","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Social interaction between customers and employees and customer convenience are con- sidered an an imporlant for restaurant business success. The study investigates the influ- ence of customer comfort, employee job enthusiasm and customer convenience as determi- nants of repurchase intention. Study was conducted on customers of Chopstix restaurant in Jakarta, the data are analyzed by multiple regression analyis. Results confirmed that social comfort positively influence repurchase intention, but no significant relationship observed of employee job enthusiasm and customer convenience.
{"title":"FAKTOR-FAKTOR INFLUENCE DAN EFFI- CIENCY YANG MEMPENGARUHI REPURCHASE INTENTION","authors":"I. Oktaviana, Roger Wirawan","doi":"10.25105/mrbm.v4i2.8117","DOIUrl":"https://doi.org/10.25105/mrbm.v4i2.8117","url":null,"abstract":"Social interaction between customers and employees and customer convenience are con- sidered an an imporlant for restaurant business success. The study investigates the influ- ence of customer comfort, employee job enthusiasm and customer convenience as determi- nants of repurchase intention. Study was conducted on customers of Chopstix restaurant in Jakarta, the data are analyzed by multiple regression analyis. Results confirmed that social comfort positively influence repurchase intention, but no significant relationship observed of employee job enthusiasm and customer convenience.","PeriodicalId":446781,"journal":{"name":"Media Riset Bisnis & Manajemen","volume":"21 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2020-11-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"114401843","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
The objective of this paperis to explore literature conceming the differences of consumers' attitude toward online shopping based on demographic characteristics and to identity the reltionship of consumers' perception of the benefits of online shopping and their attitude toward online shopping. The implications for empirical research are provided.
{"title":"KARAKTERISTIK DAN SIKAP KONSUMEN TERHADAP ONLINE SHOPPING","authors":"Asep Hermawan","doi":"10.25105/mrbm.v4i3.8122","DOIUrl":"https://doi.org/10.25105/mrbm.v4i3.8122","url":null,"abstract":"The objective of this paperis to explore literature conceming the differences of consumers' attitude toward online shopping based on demographic characteristics and to identity the reltionship of consumers' perception of the benefits of online shopping and their attitude toward online shopping. The implications for empirical research are provided.","PeriodicalId":446781,"journal":{"name":"Media Riset Bisnis & Manajemen","volume":"58 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2020-11-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"114506164","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
The main objective of this research is to analyze the underiying factors of new product adoption decision by retailers. This is important to the companies as they can set appropriate strategies in managing their supply chains, and therefore, they can improve their business performance. The result shows that there are ten main components as underlying factors of new product adoption decision by retailers: new product introduction strategy, purchasing pressure, flexible response, fast response, product reliability, producer's incentives, competitive price, profitability, producer's image, and rivalry internsity.
{"title":"ANALISIS PENERIMAAN PRODUK BARU PADA BISNIS ECERAN DI DKI JAKARTA","authors":"Wahyuningsih Wahyuningsih","doi":"10.25105/mrbm.v4i3.8121","DOIUrl":"https://doi.org/10.25105/mrbm.v4i3.8121","url":null,"abstract":"The main objective of this research is to analyze the underiying factors of new product adoption decision by retailers. This is important to the companies as they can set appropriate strategies in managing their supply chains, and therefore, they can improve their business performance. The result shows that there are ten main components as underlying factors of new product adoption decision by retailers: new product introduction strategy, purchasing pressure, flexible response, fast response, product reliability, producer's incentives, competitive price, profitability, producer's image, and rivalry internsity.","PeriodicalId":446781,"journal":{"name":"Media Riset Bisnis & Manajemen","volume":"58 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2020-11-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"124063043","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
This Research conducted by using the data of 76 Bank Devisa Nasional, These banks report the data to the Central Bank relatively more complete than that of other banks and they have variative input- output structure. Bank Devisa Asing & Campuran are excluded from this study because it considered that the capital structure and fiancé of them are still closely related to headquater in overseas. The result of the study, Shours that before The economic crisis there are 45 banks which have relatively hight efficiency score (100%), and 27 Bank Devisa Nasional have efficiency score under 100%, After the economic crisis the efficiency score is declined, proved by the fact that only 27 Bank devisa Nasional which have 100 % score efficiency, and 42 Banks experianced. The 30 % declining efficiency score. While 22 banks remain stable. Nevertheles, 8 Banks increase efficiency score during The economic crisis, named BTN, Panin, Bira, SGP,,Namura, Hastin.. comparing the empirical result of this study by using DEA/Non parametric with the previous study/parametric by using the similar data, we come up with the conclusion that both approach yielded the relatively similar result. In the other word, this study support the previous research by Andreas Resti, Bergemo (1997).
{"title":"EFISIENSI TEKNIS BANK DEVISA NASIONAL DARI SEGI BIAYA DENGAN MENGUNAKAN METODE NON PARAMETRIK: DATA ENVELOPMENT ANALYSIS/DEA","authors":"Rinaldi Rustam","doi":"10.25105/mrbm.v5i2.8131","DOIUrl":"https://doi.org/10.25105/mrbm.v5i2.8131","url":null,"abstract":"This Research conducted by using the data of 76 Bank Devisa Nasional, These banks report the data to the Central Bank relatively more complete than that of other banks and they have variative input- output structure. Bank Devisa Asing & Campuran are excluded from this study because it considered that the capital structure and fiancé of them are still closely related to headquater in overseas. The result of the study, Shours that before The economic crisis there are 45 banks which have relatively hight efficiency score (100%), and 27 Bank Devisa Nasional have efficiency score under 100%, After the economic crisis the efficiency score is declined, proved by the fact that only 27 Bank devisa Nasional which have 100 % score efficiency, and 42 Banks experianced. The 30 % declining efficiency score. While 22 banks remain stable. Nevertheles, 8 Banks increase efficiency score during The economic crisis, named BTN, Panin, Bira, SGP,,Namura, Hastin.. comparing the empirical result of this study by using DEA/Non parametric with the previous study/parametric by using the similar data, we come up with the conclusion that both approach yielded the relatively similar result. In the other word, this study support the previous research by Andreas Resti, Bergemo (1997).","PeriodicalId":446781,"journal":{"name":"Media Riset Bisnis & Manajemen","volume":"12 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2020-11-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"126371682","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
The objective of this research is to observe the relations of the LMX leadership model towards the organizational commitment, mediating by the organizational justice and job satisfaction.This research was used survey method, and the respondents are 100 school teachers from public and private high school in Jakarta, selected purposively. The measurement device of the research variable are: LMX leadership measured by the relationship quality, and organizational justice refers to Adam J stacy (1965), Job satisfaction measured using Minnesota Questionnaire and Organizational Commitment measured using Mowday 15 items instruments. All items measured using 5 points likert scale, Using Structural Equation Models was used to test the hypothesis support by Amos 4.01.This research found there is positive relationship between : Leadership towards Organizational Justice, Organizational Justice towards Job Satisfáction, COrganizational Justice towards Organizational Commitment, Job Satisfaction towards Orgnizational Commitment and statistically observe that there is no significant relationship Leadership towards Organizational Commitment.From this reality, showed that in LMX, leadership does not directly promote the organizational Commitment, Organizational Justice and Job Satisfaction should be created first, which are perceived as the outcomes of LMX .Therefore, Organizational Justice and Job Satisfaction existed as the intervening variable.Implications. To whom used LMX model in leadership, the leader have to create Job Satisfaction and Organizational Justice to show Organizational Commitment to his employe. Advisable to make some research to whom uşed ,Transformational model by respondent an employee who works in business field. From that research are Job Satisfaction and Organizational Justice in organization was still intervening variable.
{"title":"PENGARUH KEPEMIMPINAN TERHADAP KOMITMEN ORGANISASI MELALUI KEADILAN ORGANISASI DAN KEPUASAN KERJA PARA GURU SEKOLAH MENENGAH ATAS NEGERI DAN SWASTA DI JAKARTA","authors":"T. Prabowo","doi":"10.25105/MRBM.V5I2.8130","DOIUrl":"https://doi.org/10.25105/MRBM.V5I2.8130","url":null,"abstract":"The objective of this research is to observe the relations of the LMX leadership model towards the organizational commitment, mediating by the organizational justice and job satisfaction.This research was used survey method, and the respondents are 100 school teachers from public and private high school in Jakarta, selected purposively. The measurement device of the research variable are: LMX leadership measured by the relationship quality, and organizational justice refers to Adam J stacy (1965), Job satisfaction measured using Minnesota Questionnaire and Organizational Commitment measured using Mowday 15 items instruments. All items measured using 5 points likert scale, Using Structural Equation Models was used to test the hypothesis support by Amos 4.01.This research found there is positive relationship between : Leadership towards Organizational Justice, Organizational Justice towards Job Satisfáction, COrganizational Justice towards Organizational Commitment, Job Satisfaction towards Orgnizational Commitment and statistically observe that there is no significant relationship Leadership towards Organizational Commitment.From this reality, showed that in LMX, leadership does not directly promote the organizational Commitment, Organizational Justice and Job Satisfaction should be created first, which are perceived as the outcomes of LMX .Therefore, Organizational Justice and Job Satisfaction existed as the intervening variable.Implications. To whom used LMX model in leadership, the leader have to create Job Satisfaction and Organizational Justice to show Organizational Commitment to his employe. Advisable to make some research to whom uşed ,Transformational model by respondent an employee who works in business field. From that research are Job Satisfaction and Organizational Justice in organization was still intervening variable.","PeriodicalId":446781,"journal":{"name":"Media Riset Bisnis & Manajemen","volume":"56 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2020-11-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"126588289","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
For some years there are always happen the bribery of cassette industry which make loss for the musicindustry in Indonesia. This is the importantreason why we need the research to explore the problem that need. The objective of this paper is to discuss about consumer behavioral intention for the cassette property right in Indonesia and the factors which infiuence it. The faclors which used is attilude, subjective nom, and aiso behavioral control. For the data exploration we used the structural equation model and also uşed the software Amos 4.0. Reliability test and validity test was done for the questioner which used all the variable above. Byempiric we can find that attitude variable, subjective norm, and behavicral control has been influenced positively for consumer behavioral intention in the cassette property right in Indo- nesia with = 5%. The implication is the Indonesian govemment should implement precisely in the implementation of Indonesian Property Right Act because severat of Indonesian peopte, especially some buyers still concem with the protection of property right in one product.
{"title":"BEHAVIORAL INTENTION KONSUMEN TERHADAP HAK CIPTA KASET DI INDONESIA","authors":"Nidjat Ibrahim, Anggraeny Novitasari","doi":"10.25105/mrbm.v4i1.8112","DOIUrl":"https://doi.org/10.25105/mrbm.v4i1.8112","url":null,"abstract":"For some years there are always happen the bribery of cassette industry which make loss for the musicindustry in Indonesia. This is the importantreason why we need the research to explore the problem that need. The objective of this paper is to discuss about consumer behavioral intention for the cassette property right in Indonesia and the factors which infiuence it. The faclors which used is attilude, subjective nom, and aiso behavioral control. For the data exploration we used the structural equation model and also uşed the software Amos 4.0. Reliability test and validity test was done for the questioner which used all the variable above. Byempiric we can find that attitude variable, subjective norm, and behavicral control has been influenced positively for consumer behavioral intention in the cassette property right in Indo- nesia with = 5%. The implication is the Indonesian govemment should implement precisely in the implementation of Indonesian Property Right Act because severat of Indonesian peopte, especially some buyers still concem with the protection of property right in one product.","PeriodicalId":446781,"journal":{"name":"Media Riset Bisnis & Manajemen","volume":"28 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2020-10-30","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"127795115","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
From long time ago, difference of gender at work caused many problems, nowadays there are more working women and more of them became a leader in a company or in an organization. Therefore it is necessary to know the role of each gender and the leadership style of them at work, especialy for woman. The paper argues employee give lots of influence in their leadership style to the woman organization.
{"title":"PERBEDAAN GENDER DALAM DUNIA KERJA DAN PERANANNYA PADA GAYA KEPEMIMPINAN","authors":"Dita Oki Berliyanti","doi":"10.25105/MRBM.V2I1.8087","DOIUrl":"https://doi.org/10.25105/MRBM.V2I1.8087","url":null,"abstract":"From long time ago, difference of gender at work caused many problems, nowadays there are more working women and more of them became a leader in a company or in an organization. Therefore it is necessary to know the role of each gender and the leadership style of them at work, especialy for woman. The paper argues employee give lots of influence in their leadership style to the woman organization.","PeriodicalId":446781,"journal":{"name":"Media Riset Bisnis & Manajemen","volume":"17 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2020-10-30","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"133739494","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
The paper discusses the banking perfomance which argues thatalways has the relation with the influence of concentration ratio profitability and influence the aset quantity profitability, cr influence of the efficiency the performance. The objective of this research is to examine how strong the influence of market structure in banking performance. Based on statistic result, there are fact that banking performance in Indonesia has been influenced by market structure and capital of the bank.
{"title":"PENGARUH STRUKTUR PASAR TERHADAP KINERJA PERBANKAN DI INDONESIA","authors":"sofriza Syofyan","doi":"10.25105/MRBM.V2I3.8094","DOIUrl":"https://doi.org/10.25105/MRBM.V2I3.8094","url":null,"abstract":"The paper discusses the banking perfomance which argues thatalways has the relation with the influence of concentration ratio profitability and influence the aset quantity profitability, cr influence of the efficiency the performance. The objective of this research is to examine how strong the influence of market structure in banking performance. Based on statistic result, there are fact that banking performance in Indonesia has been influenced by market structure and capital of the bank.","PeriodicalId":446781,"journal":{"name":"Media Riset Bisnis & Manajemen","volume":"37 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2020-10-30","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"129509030","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Each the manager of good for the administration authorityor private or firm, it is of course to desire the employees of firm always to obtain progress in servicing sector. Ideally, they are (the managers) in order to hope if the employees has pension, they are occupy a territory more high of possition than possifion before them to pension. Itmeans that, the employees must be try out more high of position than before them to take pension. Therefore, from the begin- ning every employees always bulding, teaching and training in order to the career can be expand with perfectfully and to could became a pioneer for the others employees or workers, moreover to try out can became samples or figure for superior or chairman to survival of firm or administration where they occupy an office.
{"title":"PENGEMBANGAN POTENSI DIRI DAN PENGEMBANGAN KARIR","authors":"Ishak Arep","doi":"10.25105/mrbm.v3i3.8108","DOIUrl":"https://doi.org/10.25105/mrbm.v3i3.8108","url":null,"abstract":"Each the manager of good for the administration authorityor private or firm, it is of course to desire the employees of firm always to obtain progress in servicing sector. Ideally, they are (the managers) in order to hope if the employees has pension, they are occupy a territory more high of possition than possifion before them to pension. Itmeans that, the employees must be try out more high of position than before them to take pension. Therefore, from the begin- ning every employees always bulding, teaching and training in order to the career can be expand with perfectfully and to could became a pioneer for the others employees or workers, moreover to try out can became samples or figure for superior or chairman to survival of firm or administration where they occupy an office.","PeriodicalId":446781,"journal":{"name":"Media Riset Bisnis & Manajemen","volume":"6 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2020-10-30","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"129620429","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
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