This study, proposes an altenative technique for estimating the cost of capital. Specifically, it use discounted residualincome model. The examine firms characteristic that are systemati- cally related to this estimate of cost of capital, it show that a firm's cost of capital isa function of its long term Debt to Book Ratio (Ln D/B), Long Fim Size (Ln Size), Eaming Variability (Ln Ev) and Long Debt to Market Ratio (Ln D/M). These variables explain around 63% of the coss secional variaton in future implied costof capital. The findings suggest that they can be exploited to estimate future cost of capital in Indonesia.
{"title":"HUBUNGAN ANTARA KARAKTERISTIK PERUSAHAAN DENGAN IMPLIED COST OF CAPITAL PADA PERUSAHAAN DI INDONESIA","authors":"Bahtiar Usman","doi":"10.25105/MRBM.V3I2.8099","DOIUrl":"https://doi.org/10.25105/MRBM.V3I2.8099","url":null,"abstract":"This study, proposes an altenative technique for estimating the cost of capital. Specifically, it use discounted residualincome model. The examine firms characteristic that are systemati- cally related to this estimate of cost of capital, it show that a firm's cost of capital isa function of its long term Debt to Book Ratio (Ln D/B), Long Fim Size (Ln Size), Eaming Variability (Ln Ev) and Long Debt to Market Ratio (Ln D/M). These variables explain around 63% of the coss secional variaton in future implied costof capital. The findings suggest that they can be exploited to estimate future cost of capital in Indonesia.","PeriodicalId":446781,"journal":{"name":"Media Riset Bisnis & Manajemen","volume":"10 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2020-10-30","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"129270629","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Most of the manager's time confiscated for communication activity, but there are several barriers to reach it. An effective communication very determine to the success of the company, which show by increased productivity. There are several factors to get satisfied communication, i.e: Communication Climate, Media Quality, Supervisory Communication, Organizational Information, Personal Feed back, Subcoordinate Communication. In manufacture and service company, the considered factors will be different
{"title":"PERSEPSI KARYAWAN TENTANG KOMUNIKASI DAN PRODUKTIVITAS PADA PERUSAHAAN MANUFAKTUR DAN JASA DI JAKARTA","authors":"Y. M. Siagian","doi":"10.25105/MRBM.V2I2.8089","DOIUrl":"https://doi.org/10.25105/MRBM.V2I2.8089","url":null,"abstract":"Most of the manager's time confiscated for communication activity, but there are several barriers to reach it. An effective communication very determine to the success of the company, which show by increased productivity. There are several factors to get satisfied communication, i.e: Communication Climate, Media Quality, Supervisory Communication, Organizational Information, Personal Feed back, Subcoordinate Communication. In manufacture and service company, the considered factors will be different","PeriodicalId":446781,"journal":{"name":"Media Riset Bisnis & Manajemen","volume":"39 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2020-10-30","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"126330760","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
This paper explores factors that infiuence the customersatisfaction in the service area. There are 5 dimentions service quality: tangible, reliability, responsiveness, assurance, and empa- thy. The objective of this research is to see the perceived value profile and conformance that related the 5 dimenstions of service quality above in measuring customer satisfaction for taxi service in DKI Jakarta. Based on the statistic examination the paper argues that the taxi service in DKI Jakarta has not satisfied yet. Beside that the paper argues that there are stronge enough gaps between confomance andactual perception from the customerpercep- tive.
{"title":"ANALISIS KESENJANGAN ANTARA CONFORMANCE DENGAN ACTUAL PERCEPTION JASA PERTAKSIAN DI DKI JAKARTA","authors":"Nidjat Ibrahim","doi":"10.25105/MRBM.V2I3.8093","DOIUrl":"https://doi.org/10.25105/MRBM.V2I3.8093","url":null,"abstract":"This paper explores factors that infiuence the customersatisfaction in the service area. There are 5 dimentions service quality: tangible, reliability, responsiveness, assurance, and empa- thy. The objective of this research is to see the perceived value profile and conformance that related the 5 dimenstions of service quality above in measuring customer satisfaction for taxi service in DKI Jakarta. Based on the statistic examination the paper argues that the taxi service in DKI Jakarta has not satisfied yet. Beside that the paper argues that there are stronge enough gaps between confomance andactual perception from the customerpercep- tive.","PeriodicalId":446781,"journal":{"name":"Media Riset Bisnis & Manajemen","volume":"14 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2020-10-30","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"131116178","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Medical herb stall was bom from entrepreneurs who have different living backgrounds so that their motivation to do business of medicinal herb stall is also different. Their motivation to do businesds of medicinal herb stall,among other things,is the motivtion to meet basic needs,motivation of growth expectation and motivation of enforcement over their success of failure in the past. The objective of this research is to identify factors that relate to entrepreneurial motivation of medicinal herb stall. This research is conducted only in entrepreneur of medicinal herb stall- an informal sector that has permanent businesds place and open al the times both day and night with the location in Jakarta Barat area. Hypothesis (ha) has a relationship between business motivation of entrepreneur of medicinal herb stall. Research method is employing descriptive research. To collect the primary data, aquestionare is used with the sample of 100 people. From the research results,it is suggested that there is aposotove relation between motivation and entrepreneur of medicinalherb stall in Jakarta Barat, that the existence of medicinal herb stall is infuenced by the motivation of an entrepreneurto meet basicneeds of 39 % and motivation of enforcement over their succes or failure in the past ranks finalposition of only 26 %.
{"title":"BEBERAPA FAKTOR YANG BERHUBUNGAN DENGAN MOTIVASI WIRAUSAHA WARUNG JAMU DI JAKARTA","authors":"Imam Imron","doi":"10.25105/mrbm.v4i1.8113","DOIUrl":"https://doi.org/10.25105/mrbm.v4i1.8113","url":null,"abstract":"Medical herb stall was bom from entrepreneurs who have different living backgrounds so that their motivation to do business of medicinal herb stall is also different. Their motivation to do businesds of medicinal herb stall,among other things,is the motivtion to meet basic needs,motivation of growth expectation and motivation of enforcement over their success of failure in the past. The objective of this research is to identify factors that relate to entrepreneurial motivation of medicinal herb stall. This research is conducted only in entrepreneur of medicinal herb stall- an informal sector that has permanent businesds place and open al the times both day and night with the location in Jakarta Barat area. Hypothesis (ha) has a relationship between business motivation of entrepreneur of medicinal herb stall. Research method is employing descriptive research. To collect the primary data, aquestionare is used with the sample of 100 people. From the research results,it is suggested that there is aposotove relation between motivation and entrepreneur of medicinalherb stall in Jakarta Barat, that the existence of medicinal herb stall is infuenced by the motivation of an entrepreneurto meet basicneeds of 39 % and motivation of enforcement over their succes or failure in the past ranks finalposition of only 26 %.","PeriodicalId":446781,"journal":{"name":"Media Riset Bisnis & Manajemen","volume":"20 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2020-10-30","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"125429508","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Inline with the development of new states and their economy, the Muslimowned companies are emerging. Sum of the companies are listed in the Emerging Market 200 of Business Week. This new phenomenon are discussed and the composition and characteristics of those companies are analyzed. These companies are not necessary being operated in syariah rudes. The grouping is only based on what country are the companies originated. The companies may not belong to Muslim investors or its operating may not comply with sharia rules. The paper is a first step to discover and to map the road and the power of Muslim emerging Economy.
{"title":"PERAN PERUSAHAAN UMAT DALAM KOMPETISI GLOBAL","authors":"S. Harahap","doi":"10.25105/MRBM.V2I1.8086","DOIUrl":"https://doi.org/10.25105/MRBM.V2I1.8086","url":null,"abstract":"Inline with the development of new states and their economy, the Muslimowned companies are emerging. Sum of the companies are listed in the Emerging Market 200 of Business Week. This new phenomenon are discussed and the composition and characteristics of those companies are analyzed. These companies are not necessary being operated in syariah rudes. The grouping is only based on what country are the companies originated. The companies may not belong to Muslim investors or its operating may not comply with sharia rules. The paper is a first step to discover and to map the road and the power of Muslim emerging Economy.","PeriodicalId":446781,"journal":{"name":"Media Riset Bisnis & Manajemen","volume":"18 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2020-10-30","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"132387671","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
The appropriate strategy of buying raw malerials is the key success of business operation in every company, because the suppliers are responsible in delermining and delivering a high quality product which can satisfy the customer's needs and wants. The purpose of this re- search is to investigate the relationship between reputation and supplier's or seller's size to the buyer trust, and relationship between buyer's trust and anticipated future interaction. For analyzing data, the study uses Structural Equation Model, statistical technique which enables testing of buitd between one or several dependent variables and one or several independent variables. The research gives several implications to the suppliers policy. First, it is important for the supplers to manage customer's perception in order to maintain its reputation. Second, the size of suppliers becomes important because it can present good perception that the companies have positive value (honest, responsible, punctual, etc). Third, trustof the buyers is the key for building long-term relationship. Suggestion for next research is to add characler- isics of suppller's sales person to build full trustof the buyers, and to bring significant cultural role in creating tnrust.
{"title":"KEPERCAYAAN PEMBELI TERHADAP PERUSAHAAN PEMASOK DALAM HUBUNGANNYA DENGAN ANTISIPASI PEMBELIAN DIWAKTU YANG AKAN DATANG","authors":"S. Riorini","doi":"10.25105/mrbm.v3i2.8100","DOIUrl":"https://doi.org/10.25105/mrbm.v3i2.8100","url":null,"abstract":"The appropriate strategy of buying raw malerials is the key success of business operation in every company, because the suppliers are responsible in delermining and delivering a high quality product which can satisfy the customer's needs and wants. The purpose of this re- search is to investigate the relationship between reputation and supplier's or seller's size to the buyer trust, and relationship between buyer's trust and anticipated future interaction. For analyzing data, the study uses Structural Equation Model, statistical technique which enables testing of buitd between one or several dependent variables and one or several independent variables. The research gives several implications to the suppliers policy. First, it is important for the supplers to manage customer's perception in order to maintain its reputation. Second, the size of suppliers becomes important because it can present good perception that the companies have positive value (honest, responsible, punctual, etc). Third, trustof the buyers is the key for building long-term relationship. Suggestion for next research is to add characler- isics of suppller's sales person to build full trustof the buyers, and to bring significant cultural role in creating tnrust.","PeriodicalId":446781,"journal":{"name":"Media Riset Bisnis & Manajemen","volume":"19 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2020-10-30","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"134025671","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
OFD analysis applied in industrial manufacture is emphasizing the use of matrix approach. On the other hand, QFD analysis in the service sectors is utilizing the combination of Service Quality (Serqual) Dimensions and QFD itself. This combination will come up with a result of a House of Service Quality (HOSQ) Approach. Based on the result of QFD analysis by con- stucting the House of Quality, it was found that mostof the consumer attributes concemed as importantand mostimportant.
{"title":"ANALISIS QUALITY FUNCTION DEPLOYMENT (QFD) : THE VOICE OF CUSTOMER UNTUK MENGHASILKAN KUALITAS JASA (Studi kasus pada PT. Kereta Api Indonesia)","authors":"Sabihaini Sabihaini, Andik Yulianto","doi":"10.25105/MRBM.V3I2.8102","DOIUrl":"https://doi.org/10.25105/MRBM.V3I2.8102","url":null,"abstract":"OFD analysis applied in industrial manufacture is emphasizing the use of matrix approach. On the other hand, QFD analysis in the service sectors is utilizing the combination of Service Quality (Serqual) Dimensions and QFD itself. This combination will come up with a result of a House of Service Quality (HOSQ) Approach. Based on the result of QFD analysis by con- stucting the House of Quality, it was found that mostof the consumer attributes concemed as importantand mostimportant.","PeriodicalId":446781,"journal":{"name":"Media Riset Bisnis & Manajemen","volume":"42 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2020-10-30","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"115781543","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
This paper suggests that to deliver high levels of customer satisfaction, organizations must identify, measure, and manage the internal elements that produce it. Intemal service quality (defined for this purpose as employee satisfaction with the service received from internal service providers) has received little attention in the empirical literature, yet intemal service quality remains complex, in part because its composition can vary for differentorganizations at different times. In short, which internal services are important, and how important their quality is, depends on an organization's task and employee. Despite this variability, that intemal service quality has basic components important to most organizations. On this paper also explores the relationship between intenal service quality and job satisfaction, one important indication of an organization's work environment. We propose thatinternal service quality is important because it relates to job satisfaction. This relationship may begin to explain the observation that service firms rarely have satisfied customers without having satisfied employees
{"title":"ANALISA PENGARUH KUALITAS PELAYANAN INTERNAL TERHADAP KINERJA KERJA KARYAWAN KOPERASI TAKSI DI INDONESIA","authors":"Y. M. Siagian","doi":"10.25105/MRBM.V3I3.8107","DOIUrl":"https://doi.org/10.25105/MRBM.V3I3.8107","url":null,"abstract":"This paper suggests that to deliver high levels of customer satisfaction, organizations must identify, measure, and manage the internal elements that produce it. Intemal service quality (defined for this purpose as employee satisfaction with the service received from internal service providers) has received little attention in the empirical literature, yet intemal service quality remains complex, in part because its composition can vary for differentorganizations at different times. In short, which internal services are important, and how important their quality is, depends on an organization's task and employee. Despite this variability, that intemal service quality has basic components important to most organizations. On this paper also explores the relationship between intenal service quality and job satisfaction, one important indication of an organization's work environment. We propose thatinternal service quality is important because it relates to job satisfaction. This relationship may begin to explain the observation that service firms rarely have satisfied customers without having satisfied employees","PeriodicalId":446781,"journal":{"name":"Media Riset Bisnis & Manajemen","volume":"32 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2020-10-30","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"115235240","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Customer satisfaction has been an integral partof mission and goal ofimost organizations in order to be able to face tough competition. The customer feels satisfied if the product is much better than his expectation. Based on the data taken from "Multokotomis" questionnaire consisting of alternative answers which should be chosen by respondents and use given a value of 5,4,3,2 and 1. Those are six dimension of customer satisfaction measurements in the field of services, those are, the availability of supports, the responsiveness of supports, the timelines of supports, the completeness of supports, the pleasantness of supports and the overall satisfaction. In addition to that, there are five dimension of customer loyalty measurements such as, the repeat patronages, the self stated retention, the price insentivity, the resistance of counter persuasion and the likelihood of spreading positive word of mouth. The research revealed that the degree of customers' satisfaction can be used the predict to customers' loyalty.
{"title":"PENELITIAN TINGKAT KEPUASAN PELANGGAN SEBAGAI PREDIKTOR TERHADAP TINGKAT KESETIAAN PELANGGAN PROVIDER HANDPHONE","authors":"Muhammad Nur Nasution","doi":"10.25105/MRBM.V2I1.8085","DOIUrl":"https://doi.org/10.25105/MRBM.V2I1.8085","url":null,"abstract":"Customer satisfaction has been an integral partof mission and goal ofimost organizations in order to be able to face tough competition. The customer feels satisfied if the product is much better than his expectation. Based on the data taken from \"Multokotomis\" questionnaire consisting of alternative answers which should be chosen by respondents and use given a value of 5,4,3,2 and 1. Those are six dimension of customer satisfaction measurements in the field of services, those are, the availability of supports, the responsiveness of supports, the timelines of supports, the completeness of supports, the pleasantness of supports and the overall satisfaction. In addition to that, there are five dimension of customer loyalty measurements such as, the repeat patronages, the self stated retention, the price insentivity, the resistance of counter persuasion and the likelihood of spreading positive word of mouth. The research revealed that the degree of customers' satisfaction can be used the predict to customers' loyalty.","PeriodicalId":446781,"journal":{"name":"Media Riset Bisnis & Manajemen","volume":"516 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2020-10-30","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"116219804","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
The main purpose of this research is to detemine whether Retum (ROE, EPS, and Rentatibility) which is produced by Telecommunication Service Industry's BUMNS, was mentioned before, increases because of the increasing of Risk (Financial Leverage) used. There will be an analysis and comparison of both BUMNS to describe this relationship and the effect of the Risk (Financial Leveraging) to Retum (ROE, EPSand Rentatibility). The analysis includes the effects of each BUMN, the strength or weakness relationship of both BUMN to the effect in Risk (Fianncial Leveraging) and Return (ROE, EPS and Rentatibility). The objects of this research are all BUMNS in Telecommunication Service Industry that has gone public and has five years stated financial report from 1992 to 1996.
{"title":"ANALISIS RISK & RETURN PADA BUMN SEKTOR INDUSTRI JASA TELEKOMUNIKASI DI JAKARTA","authors":"Buchary jaja","doi":"10.25105/mrbm.v2i2.8091","DOIUrl":"https://doi.org/10.25105/mrbm.v2i2.8091","url":null,"abstract":"The main purpose of this research is to detemine whether Retum (ROE, EPS, and Rentatibility) which is produced by Telecommunication Service Industry's BUMNS, was mentioned before, increases because of the increasing of Risk (Financial Leverage) used. There will be an analysis and comparison of both BUMNS to describe this relationship and the effect of the Risk (Financial Leveraging) to Retum (ROE, EPSand Rentatibility). The analysis includes the effects of each BUMN, the strength or weakness relationship of both BUMN to the effect in Risk (Fianncial Leveraging) and Return (ROE, EPS and Rentatibility). The objects of this research are all BUMNS in Telecommunication Service Industry that has gone public and has five years stated financial report from 1992 to 1996.","PeriodicalId":446781,"journal":{"name":"Media Riset Bisnis & Manajemen","volume":"117 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2020-10-30","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"122459015","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
京公网安备 11010802042870号
京ICP备2023020795号-1
扫码关注我们
求助内容：
应助结果提醒方式：