Pub Date : 2021-06-24DOI: 10.25105/MRBM.V20I2.7479
Dwi Hartini Rahayu
Abstrak Tujuan: Penelitian ini bertujuan untuk menguji pengaruh struktur modal terhadap kinerja perusahaan property dan real estate yang terdaftar di Bursa Efek IndonesiaDesain/Metodologi/Pendekatan Data yang digunakan adalah data dari perusahaan property dan real estate yang terdaftar di Bursa Efek Indonesia selama tahun 2011-2018 untuk mengukur rasio hutang (leverage), dan kinerja berbasis akuntansi (ROA dan ROE) dan kinerja berbasis pasar (Tobin’s Q). Regresi data panel digunakan untuk mengetahui pengaruh struktur modal terhadap kinerja perusahaan.Hasil Penelitian: Struktur modal berpengaruh negatif terhadap ROA dan berpengaruh positif terhadap Tobin’s Q. Tidak ditemukan adanya pengaruh struktur modal terhadap ROE.Keterbaruan/Nilai: Penelitian ini tidak hanya menggunakan kinerja berbasis akuntansi (ROA dan ROE) tetapi juga menggunakan pengukuran kinerja berbasis pasar (Tobin’s Q).Abstract Propose This study aims to examine the effect of capital structure on the performance of property and real estate companies listed on the Indonesia Stock ExchangeDesign/Methodology/Approach The data used is data from property and real estate companies listed on the Indonesia Stock Exchange during 2011-2018 to measure debt ratios (leverage), and accounting-based performance (ROA and ROE) and market-based performance (Tobin's Q) Panel data regression is used to determine the effect of capital structure on company performanceHasil Penelitian The capital structure has a negative effect on ROA and has a positive effect on Tobin's Q. No effect of capital structure was found on ROEKeterbaruan/Nilai This research not only uses accounting-based performance (ROA and ROE) but also uses market-based performance measurement (Tobin's Q).
摘要目的:本研究旨在测试资本结构对性能的影响在证券交易所注册的物业和房地产公司IndonesiaDesain方法论/方法使用的是数据物业和房地产公司的年在印尼证券交易所注册2011-2018来衡量债务比率(杠杆),股票市场绩效(ROA和ROE)和市场绩效(Tobin Q)用于确定资本结构对公司绩效的影响。研究结果:资本结构对ROA和Tobin Q都有负面影响，目前还没有发现资本结构对ROE的影响。Keterbaruan /价值:会计不仅仅是使用基于绩效的研究(ROA和ROE),而且使用基于市场的绩效测量(Tobin Q)。抽象Propose效应》这个study aims to examine capital vesalius》演出的物业和房地产companies listed在《印尼证券ExchangeDesign Methodology /接近的地方以前是数据来自物业和房地产companies listed on所拘束的印尼证券交易所during 2011-2018债务ratios(杠杆),accounting-based演出(ROA和ROE)和market-based演出(Tobin Q)面板regression是习惯个重大数据研究公司capital vesalius on performanceHasil效应》《capital vesalius有a上的消极效应ROA和有积极效应在Tobin Q。ROEKeterbaruan -上没有效应of capital vesalius是找到这个价值研究不仅利用accounting-based演出(ROA和ROE),但也会利用market-based演出测量(Tobin Q)。
{"title":"KEBIJAKAN STRUKTUR MODAL DAN KINERJA PERUSAHAAN PROPERTI DAN REAL ESTATE INDONESIA","authors":"Dwi Hartini Rahayu","doi":"10.25105/MRBM.V20I2.7479","DOIUrl":"https://doi.org/10.25105/MRBM.V20I2.7479","url":null,"abstract":" Abstrak Tujuan: Penelitian ini bertujuan untuk menguji pengaruh struktur modal terhadap kinerja perusahaan property dan real estate yang terdaftar di Bursa Efek IndonesiaDesain/Metodologi/Pendekatan Data yang digunakan adalah data dari perusahaan property dan real estate yang terdaftar di Bursa Efek Indonesia selama tahun 2011-2018 untuk mengukur rasio hutang (leverage), dan kinerja berbasis akuntansi (ROA dan ROE) dan kinerja berbasis pasar (Tobin’s Q). Regresi data panel digunakan untuk mengetahui pengaruh struktur modal terhadap kinerja perusahaan.Hasil Penelitian: Struktur modal berpengaruh negatif terhadap ROA dan berpengaruh positif terhadap Tobin’s Q. Tidak ditemukan adanya pengaruh struktur modal terhadap ROE.Keterbaruan/Nilai: Penelitian ini tidak hanya menggunakan kinerja berbasis akuntansi (ROA dan ROE) tetapi juga menggunakan pengukuran kinerja berbasis pasar (Tobin’s Q).Abstract Propose This study aims to examine the effect of capital structure on the performance of property and real estate companies listed on the Indonesia Stock ExchangeDesign/Methodology/Approach The data used is data from property and real estate companies listed on the Indonesia Stock Exchange during 2011-2018 to measure debt ratios (leverage), and accounting-based performance (ROA and ROE) and market-based performance (Tobin's Q) Panel data regression is used to determine the effect of capital structure on company performanceHasil Penelitian The capital structure has a negative effect on ROA and has a positive effect on Tobin's Q. No effect of capital structure was found on ROEKeterbaruan/Nilai This research not only uses accounting-based performance (ROA and ROE) but also uses market-based performance measurement (Tobin's Q).","PeriodicalId":446781,"journal":{"name":"Media Riset Bisnis & Manajemen","volume":"26 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2021-06-24","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"133077294","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
The unit analysis of this research is telecommunication company based on GSM, it finds that a customer that using telephone cellular based on GSM, indicated that they are changing from post paid to prepaid. So, it indicates that customer do not want to be known about their information privacy. And then the company need to build customer's trust with the element of trust that consist of perceived risk, credibility, past experience of company, reputation of company and perception of dependability. The Objective of this research is to know how elements of trust give information a context of relationship marketing on telecommunication explanatory influence the organizational trust in desired to for company as company based on GSM. This research survey method and the sampling use purposive sampling method. Correlation and regression SPSS 11.5 is used to get an accurate answer. The result of research indicated that good implementation elements of trust can make organizational trust better. So with that, customer doesn't mind if they have to give some information for company as implementation relationship marketing.
{"title":"PENGARUH ELEMEN-ELEMEN KEPERCAYAAN PELANGGAN TERHADAP KEPERCAYAAN ORGANISASI PADA PERUSAHAAN JASA TELEKOMUNIKASI BERBASIS GSM","authors":"Galih Chrisjatmiko","doi":"10.25105/MRBM.V5I3.8137","DOIUrl":"https://doi.org/10.25105/MRBM.V5I3.8137","url":null,"abstract":"The unit analysis of this research is telecommunication company based on GSM, it finds that a customer that using telephone cellular based on GSM, indicated that they are changing from post paid to prepaid. So, it indicates that customer do not want to be known about their information privacy. And then the company need to build customer's trust with the element of trust that consist of perceived risk, credibility, past experience of company, reputation of company and perception of dependability. The Objective of this research is to know how elements of trust give information a context of relationship marketing on telecommunication explanatory influence the organizational trust in desired to for company as company based on GSM. This research survey method and the sampling use purposive sampling method. Correlation and regression SPSS 11.5 is used to get an accurate answer. The result of research indicated that good implementation elements of trust can make organizational trust better. So with that, customer doesn't mind if they have to give some information for company as implementation relationship marketing.","PeriodicalId":446781,"journal":{"name":"Media Riset Bisnis & Manajemen","volume":"187 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2020-11-02","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"114662317","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
The result of research, found out that during the period of 1990- 1996, in every province in Indonesia, Human Development Index (HDI), Gender-Related Development Index (GDI), and Gender Empowerment Measure (GEM) are going up and Human Poverty Index (HPI) is down significantly and human development in Indonesia is getting better. There is a significant and linear correlation between human development performance profile and labor force productivity in Indonesia in 1996 and classified into moderatelly high correlation.Then the use of composite index like HDI, GDI, GEM, and HPI reflecting the complex reality is considered very important Evaluation for improvement and development is still required. Subsequent research revise and improve the methodology of composite index and its indicators.
{"title":"HUMAN DEVELOPMENT PERFORMANCE PROFILE DAN KORELASINYA DENGAN PRODUKTIVITAS TENAGA KERJA DI INDONESIA","authors":"Zainul Bahri Dalimunthe","doi":"10.25105/mrbm.v5i3.8136","DOIUrl":"https://doi.org/10.25105/mrbm.v5i3.8136","url":null,"abstract":"The result of research, found out that during the period of 1990- 1996, in every province in Indonesia, Human Development Index (HDI), Gender-Related Development Index (GDI), and Gender Empowerment Measure (GEM) are going up and Human Poverty Index (HPI) is down significantly and human development in Indonesia is getting better. There is a significant and linear correlation between human development performance profile and labor force productivity in Indonesia in 1996 and classified into moderatelly high correlation.Then the use of composite index like HDI, GDI, GEM, and HPI reflecting the complex reality is considered very important Evaluation for improvement and development is still required. Subsequent research revise and improve the methodology of composite index and its indicators.","PeriodicalId":446781,"journal":{"name":"Media Riset Bisnis & Manajemen","volume":"29 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2020-11-02","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"116733935","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
The purpose of this research is to find out the relationship between job stress instructors who are working in training center unit of PT. Bank ABC.Tbk with the types of personality, personal role's conflict and interest in education. The dependent variable of this study is job stress and independent variables are the types of personality, personal role's conflict and interest in education. This study was conducted in training centre unit of who are working in the unit of PT. Bank ABC.Tbk. They are holders of Tbk by carrying out a survey of 30 (thirty) instructors 30 educational disciplines who were selected randomly. Time period of this study was from Februedial correlation and i degrees from undergraduate studies (Strata-1) of various to March 2005 and data analyzed through simple regression multiple regressions. The research findings are as follows: (1). there is a positive correlation between tynoe correlation between personal role's conflict and job stress. (2). there is a positive Correlation between personal roles conflict and job stress, (3). but there is no significant correlation between interest in education and job stress. Furthermore, (4). there is positive correlation between types of personality and personal role's conflict towards job stress. in conclusion of this research that job stress instructors who are working in training center unit of PT. Bank ABC.Tbk can be affected by the types of personality and personal role's conflict.
本研究的目的是为了了解在PT银行ABC培训中心单位工作的辅导员与工作压力之间的关系。Tbk与人格类型，个人角色冲突和教育利益有关。本研究的因变量为工作压力，自变量为人格类型、个人角色冲突和教育兴趣。本研究是在PT. Bank ABC.Tbk的培训中心单位进行的。他们是对30个教育学科随机抽取的30名(30名)讲师进行问卷调查的结果。本研究的时间段从2月开始，从不同的本科学习(1层)到2005年3月，数据采用简单回归多元回归分析。研究结果表明:(1)个人角色冲突与工作压力之间存在正相关关系。(2)角色冲突与工作压力有显著正相关，(3)教育兴趣与工作压力无显著相关。此外，(4)人格类型与个人角色对工作压力的冲突存在正相关。在本研究的结论是，工作在PT银行ABC培训中心单位的工作压力辅导员。Tbk会受到人格类型和个人角色冲突的影响。
{"title":"STRES KERJA INSTRUKTUR (Survei Terhadap Para Instruktur Pada Unit Training Centre PT. Bank ABC. Tbk, Jakarta 2005)","authors":"Willy Arafah","doi":"10.25105/mrbm.v5i3.8138","DOIUrl":"https://doi.org/10.25105/mrbm.v5i3.8138","url":null,"abstract":"The purpose of this research is to find out the relationship between job stress instructors who are working in training center unit of PT. Bank ABC.Tbk with the types of personality, personal role's conflict and interest in education. The dependent variable of this study is job stress and independent variables are the types of personality, personal role's conflict and interest in education. This study was conducted in training centre unit of who are working in the unit of PT. Bank ABC.Tbk. They are holders of Tbk by carrying out a survey of 30 (thirty) instructors 30 educational disciplines who were selected randomly. Time period of this study was from Februedial correlation and i degrees from undergraduate studies (Strata-1) of various to March 2005 and data analyzed through simple regression multiple regressions. The research findings are as follows: (1). there is a positive correlation between tynoe correlation between personal role's conflict and job stress. (2). there is a positive Correlation between personal roles conflict and job stress, (3). but there is no significant correlation between interest in education and job stress. Furthermore, (4). there is positive correlation between types of personality and personal role's conflict towards job stress. in conclusion of this research that job stress instructors who are working in training center unit of PT. Bank ABC.Tbk can be affected by the types of personality and personal role's conflict.","PeriodicalId":446781,"journal":{"name":"Media Riset Bisnis & Manajemen","volume":"46 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2020-11-02","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"126225318","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
This study investigates the effect of loyalty to supervisor and job satisfaction and intent to stay. Loyalty to supervisor explained variance two outcomes variable over and above thatexplained by organizational commitment. The hypotheses were tested with a sample of 225 empłoyees in Trisakti University. The results indicate that loyally to supervisor is positively effected to job satisfaction but negatively effected to intent to stay. The results suggested that, in Trisakti Unlversity, the supervisor is an important factor influencing employee attitudes at work.
{"title":"PENGARUH LOYALITAS KEPADA SUPERVISOR (LOYALTY TO SUPERVISOR) TERHADAP KEPUASAN KERJA (JOB SATISFACTION) DAN INTENT TO STAY","authors":"B. Nilasari","doi":"10.25105/MRBM.V6I2.8143","DOIUrl":"https://doi.org/10.25105/MRBM.V6I2.8143","url":null,"abstract":"This study investigates the effect of loyalty to supervisor and job satisfaction and intent to stay. Loyalty to supervisor explained variance two outcomes variable over and above thatexplained by organizational commitment. The hypotheses were tested with a sample of 225 empłoyees in Trisakti University. The results indicate that loyally to supervisor is positively effected to job satisfaction but negatively effected to intent to stay. The results suggested that, in Trisakti Unlversity, the supervisor is an important factor influencing employee attitudes at work.","PeriodicalId":446781,"journal":{"name":"Media Riset Bisnis & Manajemen","volume":"62 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2020-11-02","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"121069876","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
The study examines the electoral psychology of Indonesian voters during the presidential Election 2004 by applying consumer behavior theory. The focus of the research is to explore the effects of locus of control, perceived risk, voter decision involvement and voter satisfaction on voling stability. The results indicated that tocus of control influences perceived risk, then, perceived risk influences voter decision involvement. Nexl, voter decision involvementinfluences voter satisfaction, which in tun influences voting slability. This means that the propensity to vote for the same candidate in the next election is influenced by voters' psychological characteristics.
{"title":"PENGARUH LOCUS OF CONTROL, PERCEIVED RISK, VOTER DECISION INVOLVEMENT dan VOTER SATISFACTION TERHADAP VOTING STABILITY PEMILIH","authors":"A. Ekasari","doi":"10.25105/mrbm.v6i2.8141","DOIUrl":"https://doi.org/10.25105/mrbm.v6i2.8141","url":null,"abstract":"The study examines the electoral psychology of Indonesian voters during the presidential Election 2004 by applying consumer behavior theory. The focus of the research is to explore the effects of locus of control, perceived risk, voter decision involvement and voter satisfaction on voling stability. The results indicated that tocus of control influences perceived risk, then, perceived risk influences voter decision involvement. Nexl, voter decision involvementinfluences voter satisfaction, which in tun influences voting slability. This means that the propensity to vote for the same candidate in the next election is influenced by voters' psychological characteristics.","PeriodicalId":446781,"journal":{"name":"Media Riset Bisnis & Manajemen","volume":"181 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2020-11-02","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"115138513","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
The objective of the research is to observe the people perception towards the capitalist economic system, syariah banking and syariah economic education.. 318 respondents mostley live in Jabotabek consists college students, academic, private employees, entrepreneurs, military of force, and public employees. This research was using the closed questionnaire technique which was distributed on September 25h to December 2005. This research showed that the people has rationalized the capitalist economic system and its danger, and also has rationalized thet the he oyanan economic system. They also expects the government to start considerate the changes of economic system from the capitalist to syariah system. So far, socialization has enough and less rationalized about the at many peopie are not aware of them have accounts on syariah bank and became customer not because they are Moslem. Most of them, 52.5% are still considering that banking interest perceived appropriate to Islamic law. Therefore, they concluded that the government and the department of national education have contributed only small portion in the Syariah economic development and desires the Syariah economic education to start on the early stage, which is from the elementary school.
{"title":"PERSEPSI PUBLIK TENTANG SISTEM EKONOMI, PERBANKAN, BUNGA DAN PENDIDIKAN EKONOMI SYARIAH DI INDONESIA","authors":"S. Harahap, Tatik Mariayanti","doi":"10.25105/MRBM.V5I3.8140","DOIUrl":"https://doi.org/10.25105/MRBM.V5I3.8140","url":null,"abstract":"The objective of the research is to observe the people perception towards the capitalist economic system, syariah banking and syariah economic education.. 318 respondents mostley live in Jabotabek consists college students, academic, private employees, entrepreneurs, military of force, and public employees. This research was using the closed questionnaire technique which was distributed on September 25h to December 2005. This research showed that the people has rationalized the capitalist economic system and its danger, and also has rationalized thet the he oyanan economic system. They also expects the government to start considerate the changes of economic system from the capitalist to syariah system. So far, socialization has enough and less rationalized about the at many peopie are not aware of them have accounts on syariah bank and became customer not because they are Moslem. Most of them, 52.5% are still considering that banking interest perceived appropriate to Islamic law. Therefore, they concluded that the government and the department of national education have contributed only small portion in the Syariah economic development and desires the Syariah economic education to start on the early stage, which is from the elementary school.","PeriodicalId":446781,"journal":{"name":"Media Riset Bisnis & Manajemen","volume":"53 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2020-11-02","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"128342010","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
“Perception is more important than reality” (Al Ries & jack Trout, 2003). This is the sentence that can give us explanalion why companies want to spend plenty of money for advertising and promotion. So do with Extra Joss that spent much money for their promotion. But there are some concepts that have to be done for making the spending usefull One of those concepts is positioning-the act designing of the companies o distinctive place in the mind of target market (Kotler, 2003). The main purpose of this study is to identifying positioning of Extra Joss among ils close competitor based on perception ofits consumer, specifically labor worker on Industrial Estate Pulogadung. There are also trhee major pupose of this study: 1. to identifying brand awareness of non-liquid energy drink, 2. to identifying determinant alribut of non-liquid energy drink, 3. to identifying positioning Extra Joss based on perception of its consumer. The tools of the analysis of this study are correspondence analysis thal can give us a picture of perceptual map where product and those atribut can be plotted together, Factor analysis and analysis of mean score are also used for analysis.
“感知比现实更重要”(Al Ries & jack Trout, 2003)。这句话可以给我们解释为什么公司要花大量的钱在广告和促销上。Extra Joss也是如此，他们花了很多钱进行推广。但是，有一些概念，必须做的支出有用，其中一个概念是定位的行为设计公司的独特的地方在目标市场的心目中(科特勒，2003)。本研究的主要目的是根据消费者的认知来确定Extra Joss在其亲密竞争对手中的定位，特别是在浦洛洞工业区的劳工工人。本研究也有三个主要目的:1。识别非液体功能饮料的品牌知名度;2 .确定非液体功能饮料的决定因子。根据消费者的认知来确定Extra Joss的定位。本研究的分析工具是对应分析，它可以给我们一个感知图，其中产品和那些属性可以一起绘制，因子分析和平均得分分析也用于分析。
{"title":"ANALISIS POSITIONING EXTRA JOSS BERDASARKAN PERSEPSI KONSUMEN MINUMAN ENERGI NON CAIR (Studi Kasus Konsumen Buruh Pabrik Di Kawasan Industri Pulo Gadung)","authors":"R. E. Halim, A. Raharjo","doi":"10.25105/MRBM.V6I2.8144","DOIUrl":"https://doi.org/10.25105/MRBM.V6I2.8144","url":null,"abstract":"“Perception is more important than reality” (Al Ries & jack Trout, 2003). This is the sentence that can give us explanalion why companies want to spend plenty of money for advertising and promotion. So do with Extra Joss that spent much money for their promotion. But there are some concepts that have to be done for making the spending usefull One of those concepts is positioning-the act designing of the companies o distinctive place in the mind of target market (Kotler, 2003). The main purpose of this study is to identifying positioning of Extra Joss among ils close competitor based on perception ofits consumer, specifically labor worker on Industrial Estate Pulogadung. There are also trhee major pupose of this study: 1. to identifying brand awareness of non-liquid energy drink, 2. to identifying determinant alribut of non-liquid energy drink, 3. to identifying positioning Extra Joss based on perception of its consumer. The tools of the analysis of this study are correspondence analysis thal can give us a picture of perceptual map where product and those atribut can be plotted together, Factor analysis and analysis of mean score are also used for analysis.","PeriodicalId":446781,"journal":{"name":"Media Riset Bisnis & Manajemen","volume":"34 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2020-11-02","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"131897341","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
"Even Egypt, Malaysia, Pakistan and other countries have established and experienced in Islamic bank earlier than of Indonesia, history and development of Islamic bank in Indonesia is unique and spectacular. Even Indonesia is the most populous Muslim country the first Islamic bank was established in 1992 under strong support of Presiden Soeharto. Then other two banks were established (Bank Syariah Mandiri in 1999 and Bank Syariah Mega Indonesia 2004. Bank Indonesia as the indonesia's central bank has opended the door to conventional bank to open their syariah unit Islamic banks among others: BRI, BNI, BII, Danamon, IFI, Permata, Bukopin, BTN, Niaga, bank DKI dan bank Jabar. Market share of Islamic bank in Indonesia in 2006 was 1,52 %. The paper stuies how An Islamic bank provide service and what the perception of customers on 7 dimensions of service quality: "voluntere, employee competence, security, retiability, emphaly, responsiveness and tangible. Using survey method and field study the study shows that satisfactory was in bank information, service employees, syariah implementation, emphaty and responsiveness. Customers put high expectation on implimentation of syariah, reliability, product variations e.g ATM, deposits, educational deposit, Islamic card, employee's knowledge on bank products, service and uniform.
{"title":"KEPUASAN PELANGGAN PADA BANK ISLAM STUDI KASUS SUATU BANK ISLAM DI INDONESIA","authors":"S. Harahap, Muhammad Nur Nasution, Ramlan Harahap","doi":"10.25105/MRBM.V6I2.8145","DOIUrl":"https://doi.org/10.25105/MRBM.V6I2.8145","url":null,"abstract":"\"Even Egypt, Malaysia, Pakistan and other countries have established and experienced in Islamic bank earlier than of Indonesia, history and development of Islamic bank in Indonesia is unique and spectacular. Even Indonesia is the most populous Muslim country the first Islamic bank was established in 1992 under strong support of Presiden Soeharto. Then other two banks were established (Bank Syariah Mandiri in 1999 and Bank Syariah Mega Indonesia 2004. Bank Indonesia as the indonesia's central bank has opended the door to conventional bank to open their syariah unit Islamic banks among others: BRI, BNI, BII, Danamon, IFI, Permata, Bukopin, BTN, Niaga, bank DKI dan bank Jabar. Market share of Islamic bank in Indonesia in 2006 was 1,52 %. The paper stuies how An Islamic bank provide service and what the perception of customers on 7 dimensions of service quality: \"voluntere, employee competence, security, retiability, emphaly, responsiveness and tangible. Using survey method and field study the study shows that satisfactory was in bank information, service employees, syariah implementation, emphaty and responsiveness. Customers put high expectation on implimentation of syariah, reliability, product variations e.g ATM, deposits, educational deposit, Islamic card, employee's knowledge on bank products, service and uniform.","PeriodicalId":446781,"journal":{"name":"Media Riset Bisnis & Manajemen","volume":"62 4","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2020-11-02","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"120918144","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
This research observed Ihe influence of Motivation and Job Vision and Service Failure in the past towards the Enhancement of Service Quality on Eccnomic Faculy, Trisakti University, Jakarta. This research was implemented based on the previous research by Hays and Hill (2001). The research observes whether (motivation and employee's job vision and service failure in the past) individually and constinuously lowards service quality in the presentand also to observe whatsortof efforts thal could be implemented by Economics Faculty, Trisakti University, Jakarta in enhancing its service quality. Dala collecting was obtained by distributing questionnaire towards 380 students of Economic Faculy, Trisakti University, Jakarta on 3 (three) majors which are: Accounting, Management, Economics. Number of samples were determined by using Slovin formula, while the sample selecting was implemented by using convenience sampling technique. Data analysis method were used in this research was implemented through several test such as instrumenttest (validity and reliability), correlation test, determinant coefficient test, linear regression test, hypotheses tests (t-test and F-test) and also classical assumption test (multicolinerity, heteroskedacity, auto correlation tests). Software was used in processing data is program version 13. Hypotheses were used with the significance rate of 0.05 and the confidence level of 95% The result of the data analysis which was implemented by using several tests, showed that there is a significantinfluence of motivation and employee's job vision and service failure in the past towards the enhancement service quality in the present. The result showed that there is a significant influence between molivation and employee's job vision and servicefailure in the past continously lowards service quality in the present. In addition, in order to improve service quality in the environment, the writer has provided seven efforts that could be implemented by Economics Faculy, Trisakti University.
{"title":"PENGARUH MOTIVASI DAN VISI KERJA KARYAWAN SERTA KEGAGALAN KUALITAS PELAYANAN DI MASA LALU TERHADAP PENINGKATAN KUALITAS PELAYANAN PADA FAKULTAS EKONOMI UNIVERSITAS TRISAKTI JAKARTA","authors":"Y. M. Siagian, P. Handayani","doi":"10.25105/MRBM.V6I2.8142","DOIUrl":"https://doi.org/10.25105/MRBM.V6I2.8142","url":null,"abstract":"This research observed Ihe influence of Motivation and Job Vision and Service Failure in the past towards the Enhancement of Service Quality on Eccnomic Faculy, Trisakti University, Jakarta. This research was implemented based on the previous research by Hays and Hill (2001). The research observes whether (motivation and employee's job vision and service failure in the past) individually and constinuously lowards service quality in the presentand also to observe whatsortof efforts thal could be implemented by Economics Faculty, Trisakti University, Jakarta in enhancing its service quality. Dala collecting was obtained by distributing questionnaire towards 380 students of Economic Faculy, Trisakti University, Jakarta on 3 (three) majors which are: Accounting, Management, Economics. Number of samples were determined by using Slovin formula, while the sample selecting was implemented by using convenience sampling technique. Data analysis method were used in this research was implemented through several test such as instrumenttest (validity and reliability), correlation test, determinant coefficient test, linear regression test, hypotheses tests (t-test and F-test) and also classical assumption test (multicolinerity, heteroskedacity, auto correlation tests). Software was used in processing data is program version 13. Hypotheses were used with the significance rate of 0.05 and the confidence level of 95% The result of the data analysis which was implemented by using several tests, showed that there is a significantinfluence of motivation and employee's job vision and service failure in the past towards the enhancement service quality in the present. The result showed that there is a significant influence between molivation and employee's job vision and servicefailure in the past continously lowards service quality in the present. In addition, in order to improve service quality in the environment, the writer has provided seven efforts that could be implemented by Economics Faculy, Trisakti University.","PeriodicalId":446781,"journal":{"name":"Media Riset Bisnis & Manajemen","volume":"215 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2020-11-02","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"122851725","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
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