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WORK STRESS RELATION WITH JOB SATISFACTION NON STAR HOTEL EMPLOYEES IN JAKARTA 雅加达非星级酒店员工工作压力与工作满意度的关系
Pub Date : 2020-11-02 DOI: 10.25105/MRBM.V5I3.8139
W. Adawiyah
The purpose of the research is to acknowledge how much work stress level experienced by the non-star hotel employees and to analyze how the relationship between work stress factors which gave the largest contribution (dominant) to the non-star hotel employees satisfaction. The selected samples in the study consist of 37 local employees and 63 temporary employees from non-star hotel located in Jakarta, For local employees' sample, using senses method, while for temporary employees using proportioned stratified random sampling. To answer the purpose of this research we need to use the analyzes Rank-Superman methods. The hypotheses tested with Critical Ratio method. The veriable used is stress as independent variable which work consist from stress factors which developed by Hellriegel, Slocum, and Woodman, which career development, interpersonal relationship in the organization, and conflict between work and other roles. While dependent variable for this study is Job Descriptive Index. From this result of study data we conclude that The job level experienced by the employees of a non star hotel owned workload, job condition, role conflict, role ambiguity, me job by the government is low, which can be detected from the response of respondents against instruments of questions of work stress, where about 60,3 % respond are not in agreements. This research gave the same result with Robbins' theory which state that one of the stress impact psychologically can lower employees satisfaction. This study show that work stress relation/correlate resulted negatively to job satisfaction with the value Of r= 322 and level significant .001. From the analysis to the factor causing job stress and the relation to the work of the employee resulted in 2 factor causing stress which is work load and role conflict which is unsuccessful to show significant relation with employees jobsatisfaction. While other factors which is job condition, role ambiguity, career development, interpersonal relationship in the organization and conflict between work and other roles proven have significant relation for employees job satisfaction. The factor from most dominant job stress to employees job satisfaction is career development with the rate of = .1840 From the above conclusion, then we advise that company should be warned the work stress causing factors, high level work stress, since this work stress result can increase and decrease job satisfaction for the employees. It is advise that it must be looked on and reevaluate on the performance of employees career development. Since the responses from respondents showed that career development is the most dominant source of stress or biggest contribution in employees job satisfaction.
本研究的目的是了解非星级酒店员工的工作压力水平,并分析对非星级酒店员工满意度贡献最大(占主导地位)的工作压力因素之间的关系。本研究选取雅加达非星级酒店的37名本地员工和63名临时员工作为样本,本地员工样本采用感官法,临时员工样本采用比例分层随机抽样。为了回答本研究的目的,我们需要使用分析兰克-超人方法。采用临界比率法对假设进行检验。使用的变量是压力作为自变量,由helriegel、Slocum和Woodman提出的压力因素组成,包括职业发展、组织中的人际关系、工作与其他角色的冲突。而本研究的因变量是工作描述指数。从这一研究数据的结果中,我们得出结论,非星级酒店员工所经历的工作水平低,拥有工作量,工作条件,角色冲突,角色模糊,政府工作,这可以从受访者对工作压力问题工具的反应中检测到,其中约60.3%的回应不同意。这项研究与罗宾斯的理论得出了相同的结果,罗宾斯的理论指出,压力在心理上的影响之一会降低员工的满意度。本研究发现,工作压力相关与工作满意度呈负相关,r值为322,显著水平为0.001。从产生工作压力的因素及其与员工工作的关系分析得出,工作负荷和角色冲突这两个产生压力的因素与员工工作满意度没有显著的关系。工作条件、角色模糊性、职业发展、组织人际关系、工作与其他角色冲突等因素对员工工作满意度有显著影响。工作压力对员工工作满意度影响最大的因素是职业发展,其影响率为0.1840。从以上结论来看,我们建议公司应该警惕导致工作压力的因素,高水平的工作压力,因为这种工作压力结果会增加或降低员工的工作满意度。建议对员工的职业发展绩效进行重新审视和评估。由于受访者的反应表明,职业发展是最主要的压力来源或最大的贡献员工的工作满意度。
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引用次数: 0
PENGARUH KARAKTERISTIK PERSONALITAS TERHADAP HUBUNGAN ANTARA KONTAK DENGAN ORANG LOKAL DAN PENYESUAIAN LINTAS BUDAYA 人格特征对与当地人接触和跨文化调整之间关系的影响
Pub Date : 2020-11-01 DOI: 10.25105/mrbm.v4i2.8115
Tuty Herlina
Cross cultural adjustment is becoming a great concern for multinational and international companies in running their business overseas. It concerns with the prfomance and the completion of overseas assginment of expatriates. The goals of the research are to provide a better understanding on the impactof host national contact towards cross cultural adjustment and also on how interaction process within hostnational swicth provide cross cultural adjust- ment Personal characteristics considered as a major factor play significant contribution toward the relationship between host national contact and cross cultural adjustment.
跨文化适应已成为跨国公司和国际公司在海外经营中非常关注的问题。它涉及到外派人员的海外任务的表现和完成。本研究的目的是为了更好地了解东道国接触对跨文化适应的影响,以及东道国转换中的互动过程如何提供跨文化适应。作为一个主要因素的个人特征在东道国接触与跨文化适应之间的关系中起着重要的作用。
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引用次数: 0
RELATIONSHIP MARKETING PADA UPSCALE RETAILING : Hubungan Antara Kepuasan Konsumen Dengan Loyalitas Pada Pramuniaga Serta Toko dan Word of Mouth 上行市场营销关系:消费者满意度与店员、商店和口口声道的忠诚之间的关系
Pub Date : 2020-11-01 DOI: 10.25105/mrbm.v4i3.8119
H. Soetomo
Rapidly changing competitive environments are forcing fims to build iong-tem relationships with their partner. In upscale retailing consumers need to be served personall, because the products sold by the retailer are expensive. The customers must convince the product is appropriate for herhim. The role of retail salesperson is veryimportantto help the consumers in deciding the prodưct The salesperson could build long-termrelationships with the customer by giving customer satisfaction. The benefit of Relationship marketing between salesperson and the customers in upscale retailing setting for the store is i.e. customers toyalty and the customers will build positive word of mouth This study examined the relationship between customers satisfaction (to the store and salesperson) and customers loyalty (to the store and salesperson) and word of mouth in upscale retailing setting. Questioner administered to 193 customers' upscale retailer in Jakarta. Using Structural Equation Modeling support by AMOS 4.1. This study supported all the proposed hypotheses.
瞬息万变的竞争环境迫使企业与合作伙伴建立长期关系。在高档零售中,消费者需要亲自服务,因为零售商销售的产品价格昂贵。顾客必须确信产品适合他们。零售销售人员的作用是非常重要的,以帮助消费者决定prodưct销售人员可以建立与客户的长期关系,使客户满意。在高档零售环境中,销售人员和顾客之间的关系营销对商店的好处是顾客忠诚,顾客会建立积极的口碑。本研究考察了高档零售环境中顾客满意度(对商店和销售人员)和顾客忠诚度(对商店和销售人员)和口碑之间的关系。发问者对雅加达193名顾客的高档零售商进行了调查。采用结构方程建模支持,由AMOS 4.1。这项研究支持了所有提出的假设。
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引用次数: 0
ANALISIS PENGARUH CONSUMER INNOVATIVENESS DAN MARKETING MAVEN TERHADAP OPINION LEADERSHIP 分析消费者的创新能力和营销专家的意见领导能力
Pub Date : 2020-11-01 DOI: 10.25105/mrbm.v4i3.8123
Willy Arafah
Consumers term divide in two sections, they are the consumer innovator and "the market maven". The former are eager buyers of new products ; the second are especially knowledgeable about shopping and buying. The present studyexamined the relationship between these two constructs as part of a nomological regression analysis. We used data from 150 consumer of buying new hand phone in Cempaka Mas Mall, Centre of Jakarta to test hypothesized relationship among scores on the market maven scale and a measure ofinnovativeness with opinion leadership. The analysis showed positive correlations among the measure, but there is clear evidence that the consumer innovator and market maven concepts are separate and distinct. The measure of consumer innovativeness predicted the behavioral criteria better than the market maven scale did. Both concepts may be important to manager development as they develop strategies fora new products.
消费者术语分为两部分,他们是消费者创新者和“市场专家”。前者是新产品的热切买家;第二种人对购物和购买尤其了解。本研究检验了这两个构念之间的关系,作为逻辑回归分析的一部分。我们使用在雅加达中心的Cempaka Mas购物中心购买新手机的150名消费者的数据来测试市场专家量表得分与意见领导的创新性测量之间的假设关系。分析表明,这些指标之间存在正相关关系,但有明确的证据表明,消费者创新者和市场专家概念是分开的、不同的。消费者创新能力比市场专家量表更能预测行为标准。这两个概念对于开发新产品的管理者来说都很重要。
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引用次数: 0
FAKTOR-FAKTOR YANG MEMPENGARUHI STRUKTUR MODAL PADA PERUSAHAAN MULTINASIONAL DI INDONESIA 影响印尼跨国公司资本结构的因素
Pub Date : 2020-11-01 DOI: 10.25105/MRBM.V5I2.8129
Farah Margaretha, L. Sari
The purpose of this research is to find out the determinants of capital structure on multinational companies in Indonesia. The data are collected from 11 multinational companies in Indonesia which are listed in Jakarta Stock Exchange and have been selected by using testing hypothesis method. The sample are classified base on firm size, industry type and ownership control. This research uses simple linear regression and multiple linear regressions as the analysis method. The statistic test find out that the independent variables, which are firm size and ownership control, have an influence on capital structure. However, industry type has no influence on capital structure. Another result from this research is firm size, industry type and ownership control have an influence on capital structure simultaneously.
本研究的目的是找出印尼跨国公司资本结构的决定因素。数据收集自11家在印尼雅加达证券交易所上市的跨国公司,采用检验假设法进行选择。样本根据企业规模、行业类型和所有权控制进行分类。本研究采用简单线性回归和多元线性回归作为分析方法。统计检验发现,企业规模和股权控制这两个自变量对资本结构有影响。行业类型对资本结构没有影响。本研究的另一个结果是企业规模、行业类型和股权控制同时对资本结构产生影响。
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引用次数: 1
PENGARUH ORGANIZATIONAL ETHICS TERHADAP JOB SATISFACTION PADA BANK-BANK SWASTA DI JAKARTA
Pub Date : 2020-11-01 DOI: 10.25105/MRBM.V5I2.8132
Zainul Bahri Dalimunthe
The influence of organizational ethics toward job satisfaction with Standardized Beta (à) is very high (= 0,856) and Adjusted R? = 0.732 and significant at level of significance 5%. It represents, that the contribution of organizational ethics toward job satisfaction on the private banks is 73,2 %. Among the three dimensions which form organizational ethics, the organization's ethical climate (â= 0,429) appears to be the biggest influence and the association between ethical behavior and career success (â= 0,376); and top management support for ethical behavior (a= 0,113) as the lowest influence.The managerial implication from this research is that the private banks' managers can give the more attention to every dimension above. Advises for the future researchers is to do another research that related to the human resource development, such as the link between job satisfaction and organizational commitment.
组织伦理对工作满意度的影响通过标准化贝塔系数()非常高(= 0.856),调整后的R?= 0.732,显著性水平为5%。这表明,组织伦理对私人银行员工工作满意度的贡献为73.3%。在构成组织伦理的三个维度中,组织伦理氛围( = 0,429)对伦理行为与职业成功的影响最大,且二者之间的关联最大( = 0,376);最高管理层对道德行为的支持(a= 0,113)的影响最低。本研究的管理启示是,私人银行管理者可以对上述各个维度给予更多的关注。建议今后的研究者多做与人力资源开发相关的研究,如工作满意度与组织承诺的关系等。
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引用次数: 0
EVALUASI KINERJA REKSADANA BERDASARKAN METODE SHARPE, TREYNOR, JENSEN, DAN M2? 根据夏普、特里诺、詹森和M2方法对共同基金绩效评估?
Pub Date : 2020-11-01 DOI: 10.25105/MRBM.V4I2.8116
Bahtiar Usman, Indrie Ratnasari
The aim of the research is about the evaluation on mutual funds performance based on Sharpe, Treynor, Jensen, and M? measurement is, it is also to explain the performance of mutual funds (or investment funds) so it can be a consideration factor in investment decision. To invest on mutual funds, investors should be compared knowing their investment compo- sition policy and measurement of their performances. The methods of measurement used in evaluating mutual funds performances are 4 methods of Risk-Adjusted Performance Measures; they are The Sharpe Measurement (RVAR), The Treynor Measurement (RVOL), Jensen's Differential Return (Alpha), and M'. Coefficient determination is used to know which mutual fund has the best diversification. The sample in is 20 mutual funds with 5 years periods after the monetary crisis, from 1999 to 2003. Bench- mark for each type of mutual funds is needed to be a performance comparison. The results based on 4 methods shows the different appraisals and ranks. However, in general, there's only one mutual fund that has the best or optimal performance, which Is Panin Dana Maksima from equity fund.
本文的研究目的是基于Sharpe、Treynor、Jensen和M?衡量也是为了解释共同基金(或投资基金)的表现,因此它可以成为投资决策的一个考虑因素。要投资共同基金,投资者应该比较了解他们的投资构成政策和衡量他们的业绩。共同基金绩效评价采用的计量方法有风险调整绩效指标法;它们分别是夏普测量法(RVAR)、特雷纳测量法(RVOL)、詹森差分回报法(Alpha)和M’s。用系数确定法来确定哪只共同基金的分散效果最好。样本是1999年至2003年货币危机后5年期间的20只共同基金。基准对每一种类型的共同基金都需要进行业绩比较。基于4种方法的结果显示了不同的评价和排名。然而,总的来说,只有一只共同基金的表现最好或最优,那就是股票基金的帕宁·达纳·马克西马。
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引用次数: 1
ANALISIS GAYA KEPEMIMPINAN BERDASARKAN GENDER PADA PERUSAHAAN PENERBANGAN DI JAKARTA 分析雅加达一家航空公司的性别领导风格
Pub Date : 2020-11-01 DOI: 10.25105/mrbm.v4i2.8118
Dita Oki Berliyanti, Netalia Emilisa, Beta oki Baliartati
These days working world is dominated by woman become a trend. So there's a change that more woman will be a leader. This fact will impact to the behavior and work system of employees. The study aims to prove that there are basic differences between man and woman in leadership which known in theory as transactional leadership and transformational leadership. The result of this study can give suggertion to employee in order to anticipate the leadership style of the leader and make adjustment for each other, The result is shows there are differences between man and woman leadership style, where man leadership style is more transactional and woman leadership style is more transformational.
如今,职场由女性主导已成为一种趋势。所以有一个变化,更多的女性将成为领导者。这一事实将对员工的行为和工作制度产生影响。该研究旨在证明男性和女性在领导方面存在基本差异,这在理论上被称为交易型领导和变革型领导。本研究的结果可以为员工预测领导者的领导风格和相互调整提供建议,结果显示男性领导风格与女性领导风格存在差异,男性领导风格更具交易性,女性领导风格更具变革性。
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引用次数: 0
KUALITAS RELASIONAL (RELATIONSHIP) DALAM JASA PENJUALAN : Pengaruh Hubungan Interpersonal Wiraniaga Kartu Kredit Terhadap Loyalitas Nasabah Pada Industri Perbankan di Indonesia 销售关系的关系:信用卡销售关系对印尼银行行业员工的忠诚的影响
Pub Date : 2020-11-01 DOI: 10.25105/MRBM.V4I2.8114
Farida Jasfar
The Increasing function of credit card and it's role in the modem economic society, including i Indonesia. One of the most important thing in the credit card markeling is the role of salesperson in convincing the consumer for using this credit card as proporrtionally and responsible. The research about this salesperson interpersonal relationship has the objective to explore the influence of company characteristic, salesperson relationshipcharaceristic, and service quality for relationship quality and also the role of relalionship quatity as a mediating varlable. By usingthe methodological survey, this research has been succeeded in getting the sample by purposive to the 379 credit card holder. The data collection method has done by some questioner and hypothesis testing with the linear structural method which calculated with the slatistic program AMOS for Windows. The hypothesis testing about positive correlation relationship in between company charaderistic, salesperson relationship characteristic, and the service quality also supported the first hypothesis statement. In the testing of the influence of company characteristic, salesperson relationship character- islic and service quality in the relationshp quality, and also the influence of company characteristic, salesperson relationship, service quallty and the relation between relationship quality and loyalty. Salesperson rlationship characteristic also ha less and negativ influence with the relationship quality and loyally. Oly services qualliy and strong influence with the rlation quality and loyalty, like the raltionship quality has strang influence with the relation quality and loyalty, ike the relationship qualitay with the signtficance loyalty. About the role of relafionship quaity as a mediating varlable to the loyalty is as the same as the fourth hypothesis.
信用卡日益增长的功能及其在现代经济社会中的作用,包括在印度尼西亚。在信用卡营销中,最重要的事情之一就是销售人员要说服消费者合理地、负责地使用信用卡。对销售人员人际关系的研究旨在探讨公司特征、销售人员关系特征和服务质量对关系质量的影响,以及关系质量作为中介变量的作用。本研究采用调查方法,对379名信用卡持卡人进行了有目的的抽样调查。数据的收集方法采用了一些问题和假设检验,采用线性结构法计算,并在Windows平台上使用统计程序AMOS进行了计算。公司特征、销售人员关系特征与服务质量正相关的假设检验也支持第一个假设陈述。测试了公司特征、销售人员关系特征和服务质量对关系质量的影响,以及公司特征、销售人员关系、服务质量和关系质量与忠诚的关系的影响。销售人员关系特征对销售人员关系质量和忠诚的影响也较小。只有服务质量与关系质量和忠诚有较强的影响,如关系质量与关系质量和忠诚有较强的影响,如关系质量与意义忠诚有较强的影响。关于关系质量作为中介变量对忠诚的作用与第四个假设相同。
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引用次数: 0
MANAJEMEN KONFLIK DALAM ORGANISASI 组织内部冲突管理
Pub Date : 2020-11-01 DOI: 10.25105/MRBM.V5I2.8133
Alfrits B Tumiwa
Conflict has been defined as the condition of objective of objective incompatibility between values or goal, as the behavior of delibertely interfering with another's goal achievement and emotionally in term of hostility. Conflict however can bring important benefit when it is handled skill fully. There are also some alternative solution in conflict management and finally conflict has some impact, like competency, work creatifity, and PTC.
冲突被定义为价值观或目标之间客观不相容的客观条件,是故意干扰他人目标实现的行为和情感上的敌意。然而,如果处理得当,冲突可以带来重要的好处。在冲突管理中也有一些替代的解决方案,最后冲突有一些影响,如胜任力、工作创造力和PTC。
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引用次数: 0
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