Pub Date : 2020-11-04DOI: 10.1080/15228835.2020.1837052
Kaprea F. Johnson, Dana L. Brookover
Abstract Human service professionals help people develop skills to become self-sufficient and optimally function. To do so, social health screening tools help in understanding clients’ needs; however, discrepancies can lead to gaps in service. One reason for incomplete screening data is low literacy, which is a barrier to understanding screening items on a self-report questionnaire. Leveraging technology to include pictorial representations and voice-to-text features minimizes barriers. The results from this pilot study of 86 people found technology enhanced features and pictorial representations aided in understanding the social health screening tool questions. Implications for how human service organizations can improve social health screening tools conclude.
{"title":"Leveraging Technology to Reduce Literacy Barriers on Social Health Screening Tools: Implications for Human Service Professionals and Administrators","authors":"Kaprea F. Johnson, Dana L. Brookover","doi":"10.1080/15228835.2020.1837052","DOIUrl":"https://doi.org/10.1080/15228835.2020.1837052","url":null,"abstract":"Abstract Human service professionals help people develop skills to become self-sufficient and optimally function. To do so, social health screening tools help in understanding clients’ needs; however, discrepancies can lead to gaps in service. One reason for incomplete screening data is low literacy, which is a barrier to understanding screening items on a self-report questionnaire. Leveraging technology to include pictorial representations and voice-to-text features minimizes barriers. The results from this pilot study of 86 people found technology enhanced features and pictorial representations aided in understanding the social health screening tool questions. Implications for how human service organizations can improve social health screening tools conclude.","PeriodicalId":46115,"journal":{"name":"JOURNAL OF TECHNOLOGY IN HUMAN SERVICES","volume":"39 1","pages":"43 - 67"},"PeriodicalIF":1.5,"publicationDate":"2020-11-04","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"https://sci-hub-pdf.com/10.1080/15228835.2020.1837052","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"44747948","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2020-10-21DOI: 10.1080/15228835.2020.1828228
Mark H. Trahan, Lindsay P. Schneider, D. Hernández
Abstract Low-income fathers are likely to drop out of parenting service provision, as access and retention in services remain barriers to parenting education. To boost access to evidence-based parenting information, one potential solution is mobile-based parenting apps. The purpose of this systematic review was to evaluate whether currently available parenting apps in both Google Play and iOS stores contain content for low-income fathers, with specific focus on whether apps are consistent with self-efficacy theory and evidence-based factors associated with father engagement. Utilizing systematic review procedures of search, screening and coding, apps were analyzed for content comprehensiveness and user ratings and evaluated based on theoretical dimensions of paternal self-efficacy and evidence-based factors associated with low-income father engagement. Of the 1,582 apps identified, 65 were included in the review. Of these apps, only one (1.5%) specifically targeted fathers, with the remaining apps (98.5%; n = 64) targeting both mothers and fathers. Results indicate that apps contained limited evidence-based content targeted for low-income fathers. User rating scores were associated with app content related to parenting stress (β = .540, p = .005) and co-parenting (β = −.552, p = .001). Implications include a need for more evidence-based content tailored to low-income fathers.
{"title":"Mobile Applications for Low-Income U.S. Fathers: A Systematic Review of Content, Comprehensiveness and User Ratings","authors":"Mark H. Trahan, Lindsay P. Schneider, D. Hernández","doi":"10.1080/15228835.2020.1828228","DOIUrl":"https://doi.org/10.1080/15228835.2020.1828228","url":null,"abstract":"Abstract Low-income fathers are likely to drop out of parenting service provision, as access and retention in services remain barriers to parenting education. To boost access to evidence-based parenting information, one potential solution is mobile-based parenting apps. The purpose of this systematic review was to evaluate whether currently available parenting apps in both Google Play and iOS stores contain content for low-income fathers, with specific focus on whether apps are consistent with self-efficacy theory and evidence-based factors associated with father engagement. Utilizing systematic review procedures of search, screening and coding, apps were analyzed for content comprehensiveness and user ratings and evaluated based on theoretical dimensions of paternal self-efficacy and evidence-based factors associated with low-income father engagement. Of the 1,582 apps identified, 65 were included in the review. Of these apps, only one (1.5%) specifically targeted fathers, with the remaining apps (98.5%; n = 64) targeting both mothers and fathers. Results indicate that apps contained limited evidence-based content targeted for low-income fathers. User rating scores were associated with app content related to parenting stress (β = .540, p = .005) and co-parenting (β = −.552, p = .001). Implications include a need for more evidence-based content tailored to low-income fathers.","PeriodicalId":46115,"journal":{"name":"JOURNAL OF TECHNOLOGY IN HUMAN SERVICES","volume":"39 1","pages":"111 - 143"},"PeriodicalIF":1.5,"publicationDate":"2020-10-21","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"https://sci-hub-pdf.com/10.1080/15228835.2020.1828228","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"42286791","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2020-10-13DOI: 10.1080/15228835.2020.1833810
Lena M. Knechtel, C. Erickson
Abstract Online therapy increases access to psychotherapy and is crucial during times of global crisis when services are impacted. Understanding attitudes toward online therapy among the public may help shape the administration and utilization of online therapy. A survey was administered (N = 1,201) to determine differences in attitudes toward online therapy in the U.S. by demographics and life experiences. Across nearly all groups, face-to-face therapy was valued more than online therapy. However, individuals who had more exposure to online therapy valued it as much as face-to-face therapy, and women and individuals who had heard of online therapy valued it more than other individuals. This indicates that merely raising awareness about online therapy may be the key to increasing adoption of it.
{"title":"Who’s Logging on? Differing Attitudes about Online Therapy","authors":"Lena M. Knechtel, C. Erickson","doi":"10.1080/15228835.2020.1833810","DOIUrl":"https://doi.org/10.1080/15228835.2020.1833810","url":null,"abstract":"Abstract Online therapy increases access to psychotherapy and is crucial during times of global crisis when services are impacted. Understanding attitudes toward online therapy among the public may help shape the administration and utilization of online therapy. A survey was administered (N = 1,201) to determine differences in attitudes toward online therapy in the U.S. by demographics and life experiences. Across nearly all groups, face-to-face therapy was valued more than online therapy. However, individuals who had more exposure to online therapy valued it as much as face-to-face therapy, and women and individuals who had heard of online therapy valued it more than other individuals. This indicates that merely raising awareness about online therapy may be the key to increasing adoption of it.","PeriodicalId":46115,"journal":{"name":"JOURNAL OF TECHNOLOGY IN HUMAN SERVICES","volume":"39 1","pages":"24 - 42"},"PeriodicalIF":1.5,"publicationDate":"2020-10-13","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"https://sci-hub-pdf.com/10.1080/15228835.2020.1833810","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"47059168","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2020-09-16DOI: 10.1080/15228835.2020.1820426
D. Turner
This book by Dr Cristina Miguel, a Senior Lecturer in Digital Communication at Leeds Beckett University, would in ordinary times be considered an important contribution to the expanding discourse o...
{"title":"Personal Relationships and Intimacy in the Age of Social Media","authors":"D. Turner","doi":"10.1080/15228835.2020.1820426","DOIUrl":"https://doi.org/10.1080/15228835.2020.1820426","url":null,"abstract":"This book by Dr Cristina Miguel, a Senior Lecturer in Digital Communication at Leeds Beckett University, would in ordinary times be considered an important contribution to the expanding discourse o...","PeriodicalId":46115,"journal":{"name":"JOURNAL OF TECHNOLOGY IN HUMAN SERVICES","volume":"38 1","pages":"410 - 411"},"PeriodicalIF":1.5,"publicationDate":"2020-09-16","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"https://sci-hub-pdf.com/10.1080/15228835.2020.1820426","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"48217860","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2020-09-15DOI: 10.1080/15228835.2020.1820424
Elizabeth H. Mody, Chuyuan Wang, James Hoyt, Kristin M. Ferguson
Abstract Opportunity youth, 16- to 24-year-olds who are neither in school nor working, are a population that is difficult to engage and retain in services. Population-level data and local data from coalitions play a critical role in helping human service organizations effectively plan, deliver and evaluate their programs. This case study of the Opportunities for Youth Coalition illustrates how a network of youth-serving organizations have been coordinating their service planning, delivery and evaluation since 2016 using annual data from both the American Community Survey (ACS) and local coalition as well as a collective impact approach. The authors propose strategies for administrators to replicate these data-driven, service-delivery approaches in other geographic areas.
{"title":"Data-Driven Service Delivery: Using Population and Coalition Data to Reengage Opportunity Youth in Career and Educational Pathways","authors":"Elizabeth H. Mody, Chuyuan Wang, James Hoyt, Kristin M. Ferguson","doi":"10.1080/15228835.2020.1820424","DOIUrl":"https://doi.org/10.1080/15228835.2020.1820424","url":null,"abstract":"Abstract Opportunity youth, 16- to 24-year-olds who are neither in school nor working, are a population that is difficult to engage and retain in services. Population-level data and local data from coalitions play a critical role in helping human service organizations effectively plan, deliver and evaluate their programs. This case study of the Opportunities for Youth Coalition illustrates how a network of youth-serving organizations have been coordinating their service planning, delivery and evaluation since 2016 using annual data from both the American Community Survey (ACS) and local coalition as well as a collective impact approach. The authors propose strategies for administrators to replicate these data-driven, service-delivery approaches in other geographic areas.","PeriodicalId":46115,"journal":{"name":"JOURNAL OF TECHNOLOGY IN HUMAN SERVICES","volume":"38 1","pages":"384 - 409"},"PeriodicalIF":1.5,"publicationDate":"2020-09-15","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"https://sci-hub-pdf.com/10.1080/15228835.2020.1820424","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"43587579","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2020-09-11DOI: 10.1080/15228835.2020.1820425
Josal R. Diebold, M. Sperlich, Elyse Heagle, Whitney Marris, Susan A. Green
Abstract Trauma Talks: Rising from the Ashes is a podcast series developed by The Institute on Trauma and Trauma-Informed Care (ITTIC). The series aims to present a variety of personal audio narratives that explore how trauma-informed care (TIC) intersects with individual experiences of healing and connection following traumatic events. The operationalization of TIC principles in the interviewing process is illustrated throughout, and a qualitative analysis is presented, exploring how podcast guests experienced these principles in practice. Justification for the creation of a podcast series illuminating TIC is outlined, and implications for social work educators on the use of podcasting is discussed. Podcasting is ultimately highlighted as a useful product and tool to harness technology for social good and provide guidance toward manifesting TIC.
{"title":"Trauma Talks: Exploring Personal Narratives of Trauma-Informed Care through Podcasting","authors":"Josal R. Diebold, M. Sperlich, Elyse Heagle, Whitney Marris, Susan A. Green","doi":"10.1080/15228835.2020.1820425","DOIUrl":"https://doi.org/10.1080/15228835.2020.1820425","url":null,"abstract":"Abstract Trauma Talks: Rising from the Ashes is a podcast series developed by The Institute on Trauma and Trauma-Informed Care (ITTIC). The series aims to present a variety of personal audio narratives that explore how trauma-informed care (TIC) intersects with individual experiences of healing and connection following traumatic events. The operationalization of TIC principles in the interviewing process is illustrated throughout, and a qualitative analysis is presented, exploring how podcast guests experienced these principles in practice. Justification for the creation of a podcast series illuminating TIC is outlined, and implications for social work educators on the use of podcasting is discussed. Podcasting is ultimately highlighted as a useful product and tool to harness technology for social good and provide guidance toward manifesting TIC.","PeriodicalId":46115,"journal":{"name":"JOURNAL OF TECHNOLOGY IN HUMAN SERVICES","volume":"39 1","pages":"1 - 23"},"PeriodicalIF":1.5,"publicationDate":"2020-09-11","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"https://sci-hub-pdf.com/10.1080/15228835.2020.1820425","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"41368569","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2020-07-27DOI: 10.1080/15228835.2020.1796893
D. Alexandrakis, K. Chorianopoulos, Nikolaos Tselios
Abstract Digital storytelling is an advantageous practice for older adults. Although researchers have widely studied the effects of various recording media on users, including even their feelings of loneliness, to the best of our knowledge, there is no study that distinguishes and compares those effects within the digital storytelling process. In this exploratory case study, we tried to gain further insights into older adults' technology-mediated storytelling, the interactions, and the outcomes that different kinds of recording media have on users. Therefore, three storytelling components (paper notebook, voice recorder, and web platform) were used to probe their usability and emotional outcomes on five pensioners in Greece. Semi-structured interviews and questionnaires, among others, were implemented for data collection. According to the results, there was a variety of benefits and shortcomings for each tool. However, the web platform had a clear effect on decreasing users’ loneliness. Implications and future work on digital storytelling are discussed.
{"title":"Digital Storytelling Experiences and Outcomes with Different Recording Media: An Exploratory Case Study with Older Adults","authors":"D. Alexandrakis, K. Chorianopoulos, Nikolaos Tselios","doi":"10.1080/15228835.2020.1796893","DOIUrl":"https://doi.org/10.1080/15228835.2020.1796893","url":null,"abstract":"Abstract Digital storytelling is an advantageous practice for older adults. Although researchers have widely studied the effects of various recording media on users, including even their feelings of loneliness, to the best of our knowledge, there is no study that distinguishes and compares those effects within the digital storytelling process. In this exploratory case study, we tried to gain further insights into older adults' technology-mediated storytelling, the interactions, and the outcomes that different kinds of recording media have on users. Therefore, three storytelling components (paper notebook, voice recorder, and web platform) were used to probe their usability and emotional outcomes on five pensioners in Greece. Semi-structured interviews and questionnaires, among others, were implemented for data collection. According to the results, there was a variety of benefits and shortcomings for each tool. However, the web platform had a clear effect on decreasing users’ loneliness. Implications and future work on digital storytelling are discussed.","PeriodicalId":46115,"journal":{"name":"JOURNAL OF TECHNOLOGY IN HUMAN SERVICES","volume":"38 1","pages":"352 - 383"},"PeriodicalIF":1.5,"publicationDate":"2020-07-27","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"https://sci-hub-pdf.com/10.1080/15228835.2020.1796893","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"41630127","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2020-07-25DOI: 10.1080/15228835.2020.1796892
Laura Nissen
Abstract What is the future of the social work profession? This paper explores what being more future facing might look like for social workers/educators and introduces foresight as a useful and urgently needed framework for the profession. Contemporary realities like Covid-19 and uprisings associated with long-standing racial violence bring added relevance to the need to apply new ways of thinking, use new practical techniques, and strengthen a collective ability to see beyond the current cannon of ideas and approaches. These additions to the social work toolbox are much needed in a world full of inequity, change and turbulence. Utilization of a foresight lens has the opportunity to amplify and deepen the sociological and moral imagination, as well as the strategic effectiveness of the profession of social work now and in the years ahead. The paper ends with a call to action to amplify and evolve social work strengths to join the interdisciplinary community of those using forecasting methods to build a better future.
{"title":"Social Work and the Future in a Post-Covid 19 World: A Foresight Lens and a Call to Action for the Profession","authors":"Laura Nissen","doi":"10.1080/15228835.2020.1796892","DOIUrl":"https://doi.org/10.1080/15228835.2020.1796892","url":null,"abstract":"Abstract What is the future of the social work profession? This paper explores what being more future facing might look like for social workers/educators and introduces foresight as a useful and urgently needed framework for the profession. Contemporary realities like Covid-19 and uprisings associated with long-standing racial violence bring added relevance to the need to apply new ways of thinking, use new practical techniques, and strengthen a collective ability to see beyond the current cannon of ideas and approaches. These additions to the social work toolbox are much needed in a world full of inequity, change and turbulence. Utilization of a foresight lens has the opportunity to amplify and deepen the sociological and moral imagination, as well as the strategic effectiveness of the profession of social work now and in the years ahead. The paper ends with a call to action to amplify and evolve social work strengths to join the interdisciplinary community of those using forecasting methods to build a better future.","PeriodicalId":46115,"journal":{"name":"JOURNAL OF TECHNOLOGY IN HUMAN SERVICES","volume":"38 1","pages":"309 - 330"},"PeriodicalIF":1.5,"publicationDate":"2020-07-25","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"https://sci-hub-pdf.com/10.1080/15228835.2020.1796892","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"45492788","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2020-07-08DOI: 10.1080/15228835.2020.1789025
M. Abubakari, Kirsten DiNicola, Wonhyung Lee
Abstract A considerable portion of the US population still lacks access to technology, which causes challenges for marginalized communities to access information and services. Research on the digital divide exists in various contexts, but few have examined it in the context of human services. This study examines the impact of socioeconomic status on the methods of communication used when searching for service-related information. We analyzed both quantitative and qualitative data collected from 63 low-income and/or current human service users in Albany, New York. Education showed positive associations with smartphone ownership and personal computer use. Income was found only significant for tablet use. Non-whites were more likely to use mobile apps to web browsers compared to whites. Qualitative analysis revealed three key themes (i.e., availability, ease of use, and usefulness) as influencers of individual preference of methods. Our findings suggest that the digital divide is not merely about the income level but also educational background and culture. Human service professionals need to consider multiple channels to reach targeted populations for service delivery. Particularly, the collaboration between service providers and public libraries is worth examining to ensure the physical access and skills training for those who experience the digital divide at multiple levels.
{"title":"Empirical insights on technology use for navigating human services","authors":"M. Abubakari, Kirsten DiNicola, Wonhyung Lee","doi":"10.1080/15228835.2020.1789025","DOIUrl":"https://doi.org/10.1080/15228835.2020.1789025","url":null,"abstract":"Abstract A considerable portion of the US population still lacks access to technology, which causes challenges for marginalized communities to access information and services. Research on the digital divide exists in various contexts, but few have examined it in the context of human services. This study examines the impact of socioeconomic status on the methods of communication used when searching for service-related information. We analyzed both quantitative and qualitative data collected from 63 low-income and/or current human service users in Albany, New York. Education showed positive associations with smartphone ownership and personal computer use. Income was found only significant for tablet use. Non-whites were more likely to use mobile apps to web browsers compared to whites. Qualitative analysis revealed three key themes (i.e., availability, ease of use, and usefulness) as influencers of individual preference of methods. Our findings suggest that the digital divide is not merely about the income level but also educational background and culture. Human service professionals need to consider multiple channels to reach targeted populations for service delivery. Particularly, the collaboration between service providers and public libraries is worth examining to ensure the physical access and skills training for those who experience the digital divide at multiple levels.","PeriodicalId":46115,"journal":{"name":"JOURNAL OF TECHNOLOGY IN HUMAN SERVICES","volume":"38 1","pages":"331 - 351"},"PeriodicalIF":1.5,"publicationDate":"2020-07-08","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"https://sci-hub-pdf.com/10.1080/15228835.2020.1789025","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"41475096","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2020-07-02DOI: 10.1080/15228835.2018.1564412
A. Kline, Stephanie Dolamore
Abstract Human service organizations have long been encouraged to utilize performance measurement to track their efficiency and effectiveness. But recent trends move beyond the measurement of outcomes to the management of large, often messy, datasets surrounding programmatic impact . Given the resources required for tracking performance measures, organizational data has the potential to be of value for nonprofit organizations (i.e., grants, fundraising), but can data be considered an organizational value? Using a multimethod case study of Family League, a human service organization in Baltimore, Maryland, this research found that there are varying attitudes about efforts to be data driven among staff of the organization suggesting that data as an organizational value has not yet been solidified. Utilizing Family League as an example, this research explores how organizations can promote an internal culture that clarifies the meanings of data and the incorporation of data into decision-making processes. This research adds a fourth pillar to Scott’s Institutional Theory that seeks to promote knowledge utilization as the basis of order within an organization.
{"title":"Understanding Data-Driven Organizational Culture: A Case Study of Family League of Baltimore","authors":"A. Kline, Stephanie Dolamore","doi":"10.1080/15228835.2018.1564412","DOIUrl":"https://doi.org/10.1080/15228835.2018.1564412","url":null,"abstract":"Abstract Human service organizations have long been encouraged to utilize performance measurement to track their efficiency and effectiveness. But recent trends move beyond the measurement of outcomes to the management of large, often messy, datasets surrounding programmatic impact . Given the resources required for tracking performance measures, organizational data has the potential to be of value for nonprofit organizations (i.e., grants, fundraising), but can data be considered an organizational value? Using a multimethod case study of Family League, a human service organization in Baltimore, Maryland, this research found that there are varying attitudes about efforts to be data driven among staff of the organization suggesting that data as an organizational value has not yet been solidified. Utilizing Family League as an example, this research explores how organizations can promote an internal culture that clarifies the meanings of data and the incorporation of data into decision-making processes. This research adds a fourth pillar to Scott’s Institutional Theory that seeks to promote knowledge utilization as the basis of order within an organization.","PeriodicalId":46115,"journal":{"name":"JOURNAL OF TECHNOLOGY IN HUMAN SERVICES","volume":"38 1","pages":"247 - 270"},"PeriodicalIF":1.5,"publicationDate":"2020-07-02","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"https://sci-hub-pdf.com/10.1080/15228835.2018.1564412","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"49596555","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
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