Pub Date : 2023-01-02DOI: 10.1080/15228835.2023.2179158
Heather L. Storer, Carol F. Scott, Maria Rodriguez, Eva X. Nyerges
Abstract Despite the promise of digital technologies to strengthen social work practice, like many other social service organizations, service providers at domestic violence (DV) and sexual assault (SA) organizations have yet to fully embrace their use in their work. Our study explores teen dating violence (TDV) service providers’ perceptions of both the benefits and the risks of using digital technologies in their service delivery system. We conducted in-depth qualitative interviews with TDV staff at agencies throughout the United States (N = 35). Findings suggest service providers are actively negotiating the ways technology can nurture their clients’ safety or perpetuate harm including exacerbating the digital divide. DV service providers contend that while technology can be lifesaving, important considerations must address associated harms.
{"title":"Technology Is a “Blessing and a Curse”: The Perceived Risks and Benefits of Digital Technology Adoption at Domestic Violence Organizations that Serve Teens","authors":"Heather L. Storer, Carol F. Scott, Maria Rodriguez, Eva X. Nyerges","doi":"10.1080/15228835.2023.2179158","DOIUrl":"https://doi.org/10.1080/15228835.2023.2179158","url":null,"abstract":"Abstract Despite the promise of digital technologies to strengthen social work practice, like many other social service organizations, service providers at domestic violence (DV) and sexual assault (SA) organizations have yet to fully embrace their use in their work. Our study explores teen dating violence (TDV) service providers’ perceptions of both the benefits and the risks of using digital technologies in their service delivery system. We conducted in-depth qualitative interviews with TDV staff at agencies throughout the United States (N = 35). Findings suggest service providers are actively negotiating the ways technology can nurture their clients’ safety or perpetuate harm including exacerbating the digital divide. DV service providers contend that while technology can be lifesaving, important considerations must address associated harms.","PeriodicalId":46115,"journal":{"name":"JOURNAL OF TECHNOLOGY IN HUMAN SERVICES","volume":"41 1","pages":"96 - 124"},"PeriodicalIF":1.5,"publicationDate":"2023-01-02","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"44073694","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2022-12-22DOI: 10.1080/15228835.2022.2156973
Mina Orang, I. Missmahl, Maryam Gardisi, U. Kluge
Abstract Internet-based delivery of evidenced-based Value Based Counseling (VBC) fulfills the demand for a low threshold, culturally-sensitive and short-term intervention located at a level below specialized mental health care which can help those who do not require such specialized care to activate their resources and to regain their everyday functioning quickly. A pretest–posttest design with a historical control group was used to investigate the efficacy of internet-delivered VBC in comparison with in-person VBC provided to 102 help-seeking clients, who included refugees residing mainly in Germany. Intention-to-treat analyses concluded that internet-delivered VBC, comparable to in-person VBC, resulted in a significant reduction of depression, posttraumatic stress symptoms, perceived stress, somatic complaints, and daily functioning impairment at the post-test.
{"title":"Internet-Delivered Value Based Counseling (VBC) Aimed at the Reduction of Post-Migration Psychosocial Stress - A Pilot Study","authors":"Mina Orang, I. Missmahl, Maryam Gardisi, U. Kluge","doi":"10.1080/15228835.2022.2156973","DOIUrl":"https://doi.org/10.1080/15228835.2022.2156973","url":null,"abstract":"Abstract Internet-based delivery of evidenced-based Value Based Counseling (VBC) fulfills the demand for a low threshold, culturally-sensitive and short-term intervention located at a level below specialized mental health care which can help those who do not require such specialized care to activate their resources and to regain their everyday functioning quickly. A pretest–posttest design with a historical control group was used to investigate the efficacy of internet-delivered VBC in comparison with in-person VBC provided to 102 help-seeking clients, who included refugees residing mainly in Germany. Intention-to-treat analyses concluded that internet-delivered VBC, comparable to in-person VBC, resulted in a significant reduction of depression, posttraumatic stress symptoms, perceived stress, somatic complaints, and daily functioning impairment at the post-test.","PeriodicalId":46115,"journal":{"name":"JOURNAL OF TECHNOLOGY IN HUMAN SERVICES","volume":"41 1","pages":"23 - 42"},"PeriodicalIF":1.5,"publicationDate":"2022-12-22","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"44227854","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2022-12-13DOI: 10.1080/15228835.2022.2156654
Michelle L. Munro-Kramer, Carrie A. Moylan, Melanie L. Carlson, Rebecca Campbell, Tana Fedewa
Abstract Sexual assault among university students is prevalent and has detrimental effects. Digital modes of communication are preferred by young adults, but there is limited data on digital crisis intervention. The purpose of this program evaluation is to utilize web-based crisis chat transcripts from a university service to ascertain the processes that hotline responders use. We reviewed 224 de-identified transcripts of chats that took place between November 2018 – June 2020. The coding framework included structural codes (chat characteristics), descriptive codes (conversation topics), and process codes (essential components of digital crisis intervention). Our findings have implications for the training of text- and web-based hotline responders.
{"title":"Core Skills for Digital Crisis Intervention: Lessons from a University-Based Online Sexual Assault Hotline","authors":"Michelle L. Munro-Kramer, Carrie A. Moylan, Melanie L. Carlson, Rebecca Campbell, Tana Fedewa","doi":"10.1080/15228835.2022.2156654","DOIUrl":"https://doi.org/10.1080/15228835.2022.2156654","url":null,"abstract":"Abstract Sexual assault among university students is prevalent and has detrimental effects. Digital modes of communication are preferred by young adults, but there is limited data on digital crisis intervention. The purpose of this program evaluation is to utilize web-based crisis chat transcripts from a university service to ascertain the processes that hotline responders use. We reviewed 224 de-identified transcripts of chats that took place between November 2018 – June 2020. The coding framework included structural codes (chat characteristics), descriptive codes (conversation topics), and process codes (essential components of digital crisis intervention). Our findings have implications for the training of text- and web-based hotline responders.","PeriodicalId":46115,"journal":{"name":"JOURNAL OF TECHNOLOGY IN HUMAN SERVICES","volume":"41 1","pages":"1 - 22"},"PeriodicalIF":1.5,"publicationDate":"2022-12-13","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"41511659","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2022-10-02DOI: 10.1080/15228835.2022.2146031
Marek Winkel, Henrike Friedrichs-Liesenkötter
ABSTRACT In recent years, a number of Information-websites and -apps for refugees have appeared in Germany. The platforms aim to help the refugees to settle in Germany by presenting information about the education system, asylum procedures or the job market. Digitally presented information about Germany can work as a supplement to personal guidance by Social workers—if the websites and apps are developed and designed in an appealing way. A high level of usability and trustworthiness could make the platforms easier to access in cognitive and emotional regards. This article presents a document analysis of the most important German Information-Websites and -Apps for refugees. It asks, in how far the platforms use aspects of trustworthiness and usability. The analysis concludes that the platforms use elements of usability and trustworthiness to a different extent. A reason could be that the social organizations behind the platforms ground on different resources regarding professional employees and follow different normative aims.
{"title":"Between Usability and Trustworthiness—The Potential of Information Transfer Using Digital Information Platforms for Refugees","authors":"Marek Winkel, Henrike Friedrichs-Liesenkötter","doi":"10.1080/15228835.2022.2146031","DOIUrl":"https://doi.org/10.1080/15228835.2022.2146031","url":null,"abstract":"ABSTRACT In recent years, a number of Information-websites and -apps for refugees have appeared in Germany. The platforms aim to help the refugees to settle in Germany by presenting information about the education system, asylum procedures or the job market. Digitally presented information about Germany can work as a supplement to personal guidance by Social workers—if the websites and apps are developed and designed in an appealing way. A high level of usability and trustworthiness could make the platforms easier to access in cognitive and emotional regards. This article presents a document analysis of the most important German Information-Websites and -Apps for refugees. It asks, in how far the platforms use aspects of trustworthiness and usability. The analysis concludes that the platforms use elements of usability and trustworthiness to a different extent. A reason could be that the social organizations behind the platforms ground on different resources regarding professional employees and follow different normative aims.","PeriodicalId":46115,"journal":{"name":"JOURNAL OF TECHNOLOGY IN HUMAN SERVICES","volume":"40 1","pages":"379 - 407"},"PeriodicalIF":1.5,"publicationDate":"2022-10-02","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"45828729","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2022-10-02DOI: 10.1080/15228835.2022.2130503
Jazmin A. Reyes-Portillo, Danielle N. Rette, Cody Weeks, Tanya Singh, F. Mahmud, Petty Tineo, Emily A. Kline, Michael T. Bixter, Carrie Masia Warner
ABSTRACT Mental health apps (MHAs) and online interventions have considerable potential for addressing the unmet mental health needs of college students at-risk for suicide. We examined attitudes about MHAs and reported use of online treatment (online interventions and MHAs) among at-risk college students using a diverse sample of 827 students. About 65% of students were inclined to use MHAs, with over a third preferring MHAs to in-person treatment. Despite positive attitudes, actual use of online treatment was low. The full potential of online treatment on college campuses has not been fully realized due to low student awareness and uptake.
{"title":"Online mental health treatment use among college students at-risk for suicide","authors":"Jazmin A. Reyes-Portillo, Danielle N. Rette, Cody Weeks, Tanya Singh, F. Mahmud, Petty Tineo, Emily A. Kline, Michael T. Bixter, Carrie Masia Warner","doi":"10.1080/15228835.2022.2130503","DOIUrl":"https://doi.org/10.1080/15228835.2022.2130503","url":null,"abstract":"ABSTRACT Mental health apps (MHAs) and online interventions have considerable potential for addressing the unmet mental health needs of college students at-risk for suicide. We examined attitudes about MHAs and reported use of online treatment (online interventions and MHAs) among at-risk college students using a diverse sample of 827 students. About 65% of students were inclined to use MHAs, with over a third preferring MHAs to in-person treatment. Despite positive attitudes, actual use of online treatment was low. The full potential of online treatment on college campuses has not been fully realized due to low student awareness and uptake.","PeriodicalId":46115,"journal":{"name":"JOURNAL OF TECHNOLOGY IN HUMAN SERVICES","volume":"40 1","pages":"339 - 356"},"PeriodicalIF":1.5,"publicationDate":"2022-10-02","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"43143508","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2022-10-02DOI: 10.1080/15228835.2022.2144588
Jens Lindberg, Elin Kvist, Simon Lindgren
ABSTRACT In this article, we contrast policy understandings of digital care with older people’s day-to-day digital care. In doing so, we discuss problems relating to deterministic approaches in government policy. Our policy analysis shows that digital care is articulated as an individual practice, and digital technologies as static actors. This bears clear marks of techno-deterministic reasoning. Our ethnographic study demonstrates the ongoing and collective character of older people’s digital care. When policy is not aligned with everyday practice, there is a risk of excluding groups of users. We argue that a socio-technical approach in government policy could contribute to achieving important societal goals.
{"title":"The Ongoing and Collective Character of Digital Care for Older People: Moving Beyond Techno-Determinism in Government Policy","authors":"Jens Lindberg, Elin Kvist, Simon Lindgren","doi":"10.1080/15228835.2022.2144588","DOIUrl":"https://doi.org/10.1080/15228835.2022.2144588","url":null,"abstract":"ABSTRACT In this article, we contrast policy understandings of digital care with older people’s day-to-day digital care. In doing so, we discuss problems relating to deterministic approaches in government policy. Our policy analysis shows that digital care is articulated as an individual practice, and digital technologies as static actors. This bears clear marks of techno-deterministic reasoning. Our ethnographic study demonstrates the ongoing and collective character of older people’s digital care. When policy is not aligned with everyday practice, there is a risk of excluding groups of users. We argue that a socio-technical approach in government policy could contribute to achieving important societal goals.","PeriodicalId":46115,"journal":{"name":"JOURNAL OF TECHNOLOGY IN HUMAN SERVICES","volume":"40 1","pages":"357 - 378"},"PeriodicalIF":1.5,"publicationDate":"2022-10-02","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"44463673","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2022-06-13DOI: 10.1080/15228835.2022.2087202
M. Newcomb, Alyssa Venning
ABSTRACT The Covid-19 pandemic led to different ways of working for social work and human service practitioners across the globe. This paper examines the use of technology by practitioners during nationwide stay at home orders due to COVID19. This study consisted of interviews with fifteen social work and human services practitioners in Southeast Queensland, Australia. While technology is frequently used in practice, the challenges and benefits of using technology as a primary practice method whilst working from home are discussed in this paper. The findings of this study suggest that the use of technology whilst working from home may be a viable option for future practice in well-resourced organizations with technologically proficient practitioners. However, for practitioners and clients without limited access to technology or reduced digital capabilities, such arrangements risk becoming discriminatory. Considerations therefore must be made in ensuring access to technology and the appropriateness of working from home for some social work and human services practitioners.
{"title":"One Size Fits All: The Role of Technology in Practitioner’s Experience of Working from Home during COVID19","authors":"M. Newcomb, Alyssa Venning","doi":"10.1080/15228835.2022.2087202","DOIUrl":"https://doi.org/10.1080/15228835.2022.2087202","url":null,"abstract":"ABSTRACT The Covid-19 pandemic led to different ways of working for social work and human service practitioners across the globe. This paper examines the use of technology by practitioners during nationwide stay at home orders due to COVID19. This study consisted of interviews with fifteen social work and human services practitioners in Southeast Queensland, Australia. While technology is frequently used in practice, the challenges and benefits of using technology as a primary practice method whilst working from home are discussed in this paper. The findings of this study suggest that the use of technology whilst working from home may be a viable option for future practice in well-resourced organizations with technologically proficient practitioners. However, for practitioners and clients without limited access to technology or reduced digital capabilities, such arrangements risk becoming discriminatory. Considerations therefore must be made in ensuring access to technology and the appropriateness of working from home for some social work and human services practitioners.","PeriodicalId":46115,"journal":{"name":"JOURNAL OF TECHNOLOGY IN HUMAN SERVICES","volume":"40 1","pages":"319 - 338"},"PeriodicalIF":1.5,"publicationDate":"2022-06-13","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"42031116","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2022-04-03DOI: 10.1080/15228835.2022.2042461
Chamari I. Kithulgoda, R. Vaithianathan, D. Culhane
Abstract For most homelessness service providers, the number of clients who are eligible for long-term housing outstrips the availability. This study uses a cohort of housing assessments taken from a mid-size county in the US and machine learning methods to train a Predictive Risk Model (PRM) that identifies clients who would experience multiple adversities in the future. The PRM outperforms the Vulnerability Index-Service Prioritization Decision Assistance Tool (VI-SPDAT) in flagging clients at the greatest risk of adversities. The proposed method can be readily used by any Continuum of Care (CoC) that holds electronic housing assessments and service records.
{"title":"Predictive Risk Modeling to Identify Homeless Clients at Risk for Prioritizing Services using Routinely Collected Data","authors":"Chamari I. Kithulgoda, R. Vaithianathan, D. Culhane","doi":"10.1080/15228835.2022.2042461","DOIUrl":"https://doi.org/10.1080/15228835.2022.2042461","url":null,"abstract":"Abstract For most homelessness service providers, the number of clients who are eligible for long-term housing outstrips the availability. This study uses a cohort of housing assessments taken from a mid-size county in the US and machine learning methods to train a Predictive Risk Model (PRM) that identifies clients who would experience multiple adversities in the future. The PRM outperforms the Vulnerability Index-Service Prioritization Decision Assistance Tool (VI-SPDAT) in flagging clients at the greatest risk of adversities. The proposed method can be readily used by any Continuum of Care (CoC) that holds electronic housing assessments and service records.","PeriodicalId":46115,"journal":{"name":"JOURNAL OF TECHNOLOGY IN HUMAN SERVICES","volume":"40 1","pages":"134 - 156"},"PeriodicalIF":1.5,"publicationDate":"2022-04-03","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"42291249","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2022-02-09DOI: 10.1080/15228835.2022.2036300
Amit Baumel, Shir Tamir
Abstract Even though e-mental health services have the potential to increase reach to evidence based care, the public has tended to view them less favorably than in-person therapy. This study examined whether individual intentions for using psychotherapy are influenced by the service’s target—supporting oneself or supporting a loved-one. The sample consisted of 78 parents who were randomized to one of these two conditions: reading descriptions of interventions aimed at treating their own anxiety disorder (self-condition) or at helping them treat their child’s anxiety (loved-one condition). In both conditions, we compared parent intentions to receive treatment through in-person and unguided digital intervention mediums. Parents in the loved-one condition with no previous experience of psychotherapy showed no significant differences in their intentions to use the two intervention mediums. However, in all other study conditions, participants’ intentions favored in-person therapy as the intervention medium. Thematic analysis suggests that participants’ preference for unguided interventions when the focus was on supporting a loved one revolved around the perceived lack of need for an interpersonal therapeutic relationship for this intervention’s target. Our results imply that technology may have an advantage when used to train people to support their loved-ones’ mental health.
{"title":"Different Intervention Targets of Supporting Oneself or Supporting A Loved-One Impact Intention to Use Psychotherapy Versus Digital Mental Health: A Randomized Pilot Study","authors":"Amit Baumel, Shir Tamir","doi":"10.1080/15228835.2022.2036300","DOIUrl":"https://doi.org/10.1080/15228835.2022.2036300","url":null,"abstract":"Abstract Even though e-mental health services have the potential to increase reach to evidence based care, the public has tended to view them less favorably than in-person therapy. This study examined whether individual intentions for using psychotherapy are influenced by the service’s target—supporting oneself or supporting a loved-one. The sample consisted of 78 parents who were randomized to one of these two conditions: reading descriptions of interventions aimed at treating their own anxiety disorder (self-condition) or at helping them treat their child’s anxiety (loved-one condition). In both conditions, we compared parent intentions to receive treatment through in-person and unguided digital intervention mediums. Parents in the loved-one condition with no previous experience of psychotherapy showed no significant differences in their intentions to use the two intervention mediums. However, in all other study conditions, participants’ intentions favored in-person therapy as the intervention medium. Thematic analysis suggests that participants’ preference for unguided interventions when the focus was on supporting a loved one revolved around the perceived lack of need for an interpersonal therapeutic relationship for this intervention’s target. Our results imply that technology may have an advantage when used to train people to support their loved-ones’ mental health.","PeriodicalId":46115,"journal":{"name":"JOURNAL OF TECHNOLOGY IN HUMAN SERVICES","volume":"40 1","pages":"278 - 295"},"PeriodicalIF":1.5,"publicationDate":"2022-02-09","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"46016455","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2022-02-07DOI: 10.1080/15228835.2022.2036298
Noelle L. Fields, Courtney Cronley, S. Mattingly, Vivian J. Miller, Saeed Reza Ramezanpour Nargesi, Ebrahim I. Bharmal, Moriah Chace
Abstract Widely used data-collection methods fail to fully capture the lived experiences and un-met travel demands of marginalized populations and those at disproportionate risk of experiencing transportation disadvantage (TD). This study describes an interdisciplinary collaboration between social work, civil engineering, and computer science on the development of a transportation data collection tool, MyAmble. The theoretical framework of social exclusion was used as part of the study design in order to better understand the process of marginalization as a result of inability to participate in wider society, in part through lack of transportation. Thus, MyAmble augments the best practices in transportation daily diary research using features designed to characterize and quantify latent travel demand among individuals experiencing TD, as well as the subjective impact of lack of transportation on quality of life and well-being. MyAmble includes several innovations – a daily digital trip planning that captures latent demand, a text-messaging based qualitative interview tool, a self-guided travel history survey, and a challenge logger. We describe the design process and implementation that occurred during a five-day pilot test and present a case study. Finally, findings from the case study suggest that MyAmble was able to successfully capture planned, unplanned, and unserved trips as well as the lived experiences of TD.
{"title":"Leveraging App Technology to Measure the Impact of Transportation Disadvantage: The Development of MyAmble","authors":"Noelle L. Fields, Courtney Cronley, S. Mattingly, Vivian J. Miller, Saeed Reza Ramezanpour Nargesi, Ebrahim I. Bharmal, Moriah Chace","doi":"10.1080/15228835.2022.2036298","DOIUrl":"https://doi.org/10.1080/15228835.2022.2036298","url":null,"abstract":"Abstract Widely used data-collection methods fail to fully capture the lived experiences and un-met travel demands of marginalized populations and those at disproportionate risk of experiencing transportation disadvantage (TD). This study describes an interdisciplinary collaboration between social work, civil engineering, and computer science on the development of a transportation data collection tool, MyAmble. The theoretical framework of social exclusion was used as part of the study design in order to better understand the process of marginalization as a result of inability to participate in wider society, in part through lack of transportation. Thus, MyAmble augments the best practices in transportation daily diary research using features designed to characterize and quantify latent travel demand among individuals experiencing TD, as well as the subjective impact of lack of transportation on quality of life and well-being. MyAmble includes several innovations – a daily digital trip planning that captures latent demand, a text-messaging based qualitative interview tool, a self-guided travel history survey, and a challenge logger. We describe the design process and implementation that occurred during a five-day pilot test and present a case study. Finally, findings from the case study suggest that MyAmble was able to successfully capture planned, unplanned, and unserved trips as well as the lived experiences of TD.","PeriodicalId":46115,"journal":{"name":"JOURNAL OF TECHNOLOGY IN HUMAN SERVICES","volume":"40 1","pages":"157 - 180"},"PeriodicalIF":1.5,"publicationDate":"2022-02-07","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"46961971","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
京公网安备 11010802042870号
京ICP备2023020795号-1
扫码关注我们
求助内容：
应助结果提醒方式：