Providers of complex business services often focus on creating positive experiences and emotions to manage their clients’ impressions and their consultants’ self-esteem. This, however, creates chal...
{"title":"Sharing Errors Where Everyone Is Perfect—Culture, Emotional Dynamics, and Error Sharing in Two Consulting Firms","authors":"Jonas Dahl, A. Werr","doi":"10.5465/amd.2019.0188","DOIUrl":"https://doi.org/10.5465/amd.2019.0188","url":null,"abstract":"Providers of complex business services often focus on creating positive experiences and emotions to manage their clients’ impressions and their consultants’ self-esteem. This, however, creates chal...","PeriodicalId":46395,"journal":{"name":"Academy of Management Discoveries","volume":" ","pages":""},"PeriodicalIF":6.3,"publicationDate":"2021-07-29","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"45657204","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":2,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Organizations, and the leaders within them, have been slow in adopting error management, an orientation that accepts error occurrence and focuses on correction and learning from errors. Image conce...
{"title":"In the Eye of the Beholder: Leader Error Orientation, Employee Perception of Leader, and Employee Work-Related Outcomes","authors":"Nicoletta G Dimitrova, E. V. Hooft","doi":"10.5465/AMD.2019.0184","DOIUrl":"https://doi.org/10.5465/AMD.2019.0184","url":null,"abstract":"Organizations, and the leaders within them, have been slow in adopting error management, an orientation that accepts error occurrence and focuses on correction and learning from errors. Image conce...","PeriodicalId":46395,"journal":{"name":"Academy of Management Discoveries","volume":" ","pages":""},"PeriodicalIF":6.3,"publicationDate":"2021-07-20","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"48850261","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":2,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
{"title":"Listen Up! Revitalizing Our Writing to Stir Our Readers and Supercharge Our Thinking","authors":"Erik Dane, Kevin W. Rockmann","doi":"10.5465/amd.2021.0065","DOIUrl":"https://doi.org/10.5465/amd.2021.0065","url":null,"abstract":"","PeriodicalId":46395,"journal":{"name":"Academy of Management Discoveries","volume":" ","pages":""},"PeriodicalIF":6.3,"publicationDate":"2021-06-22","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"49390388","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":2,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Charles Ian Cowley, D. Denyer, E. Kutsch, Kim Turnbull-James
On the basis of a qualitative study of three different operational oil and gas and petrochemical sites, in the Middle East, Asia-Pacific and Europe, we examine how actors construe error prevention and error management and how they reconcile these approaches in their everyday practice. Our repertory grid data reveal that actors recognise the importance of error prevention, but also appreciate that emergent and unexpected issues require error management in order to trap, address or mitigate problems in the making. Errors are also regarded to play an important role in adaptation, innovation and learning. However, our interview data and analysis of incident investigation reports reflect a narrower range of factors and indicates a strongly institutionalised predisposition towards error prevention. There are practical implications for the management of process safety and for incident analysis, which may be overlooking the importance of error management, and also for individuals at the sharp end who may be coping with the gap between what they believe is important in terms of process safety and what they bring to the surface, share and document.
{"title":"Constructing safety: Reconciling Error Prevention and Error Management in Oil & Gas and Petrochemicals Operations","authors":"Charles Ian Cowley, D. Denyer, E. Kutsch, Kim Turnbull-James","doi":"10.5465/AMD.2019.0190","DOIUrl":"https://doi.org/10.5465/AMD.2019.0190","url":null,"abstract":"On the basis of a qualitative study of three different operational oil and gas and petrochemical sites, in the Middle East, Asia-Pacific and Europe, we examine how actors construe error prevention and error management and how they reconcile these approaches in their everyday practice. Our repertory grid data reveal that actors recognise the importance of error prevention, but also appreciate that emergent and unexpected issues require error management in order to trap, address or mitigate problems in the making. Errors are also regarded to play an important role in adaptation, innovation and learning. However, our interview data and analysis of incident investigation reports reflect a narrower range of factors and indicates a strongly institutionalised predisposition towards error prevention. There are practical implications for the management of process safety and for incident analysis, which may be overlooking the importance of error management, and also for individuals at the sharp end who may be coping with the gap between what they believe is important in terms of process safety and what they bring to the surface, share and document.","PeriodicalId":46395,"journal":{"name":"Academy of Management Discoveries","volume":" ","pages":""},"PeriodicalIF":6.3,"publicationDate":"2021-03-29","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"49245890","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":2,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
In order to generate knowledge about how workers react to intensely emotional workplace experiences, we conducted 54 interviews with employees at five veterinary clinics, focusing on the task of co...
{"title":"“It’s not all Puppies and Sunshine”: Veterinary Workers’ Emotional Comfort Zones and Companion Animal Euthanasia","authors":"David R. Hannah, Kirsten Robertson","doi":"10.5465/AMD.2018.0037","DOIUrl":"https://doi.org/10.5465/AMD.2018.0037","url":null,"abstract":"In order to generate knowledge about how workers react to intensely emotional workplace experiences, we conducted 54 interviews with employees at five veterinary clinics, focusing on the task of co...","PeriodicalId":46395,"journal":{"name":"Academy of Management Discoveries","volume":" ","pages":""},"PeriodicalIF":6.3,"publicationDate":"2021-03-16","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"https://sci-hub-pdf.com/10.5465/AMD.2018.0037","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"47802297","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":2,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
This is a commentary on One Falsehood Spoils a Thousand Truths: Commentary on "Leveraging a Recessive Narrative to Transform Joe Paterno's Image: Media Sensebreaking, Sensemaking, and Sensegiving D...
{"title":"One Falsehood Spoils a Thousand Truths: Commentary on “Leveraging a Recessive Narrative to Transform Joe Paterno’s Image: Media Sensebreaking, Sensemaking, and Sensegiving during Scandal”","authors":"G. Muschert, V. Pereira","doi":"10.5465/amd.2020.0032","DOIUrl":"https://doi.org/10.5465/amd.2020.0032","url":null,"abstract":"This is a commentary on One Falsehood Spoils a Thousand Truths: Commentary on \"Leveraging a Recessive Narrative to Transform Joe Paterno's Image: Media Sensebreaking, Sensemaking, and Sensegiving D...","PeriodicalId":46395,"journal":{"name":"Academy of Management Discoveries","volume":" ","pages":""},"PeriodicalIF":6.3,"publicationDate":"2020-12-31","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"42591017","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":2,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Monica C. Higgins, Shoshana R. Dobrow, J. Weiner, Haiyang Liu
Prior research has documented many benefits associated with team-level psychological safety. However, we know little about the boundary conditions of these findings, particularly how psychological ...
{"title":"When is Psychological Safety Helpful? A Longitudinal Study","authors":"Monica C. Higgins, Shoshana R. Dobrow, J. Weiner, Haiyang Liu","doi":"10.5465/amd.2018.0242","DOIUrl":"https://doi.org/10.5465/amd.2018.0242","url":null,"abstract":"Prior research has documented many benefits associated with team-level psychological safety. However, we know little about the boundary conditions of these findings, particularly how psychological ...","PeriodicalId":46395,"journal":{"name":"Academy of Management Discoveries","volume":" ","pages":""},"PeriodicalIF":6.3,"publicationDate":"2020-12-18","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"42133220","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":2,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
This paper explores the formalization of social impact measurement (SIM) in contexts where there are little or no expectations for it. Drawing on a combination of institutional and organizational-l...
本文探讨了社会影响测量（SIM）在人们对其期望很少或没有期望的情况下的形式化。。。
{"title":"Impact measurement in an emerging social sector: Four novel approaches","authors":"P. Muñoz, Edward N. Gamble, H. Beer","doi":"10.5465/amd.2020.0044","DOIUrl":"https://doi.org/10.5465/amd.2020.0044","url":null,"abstract":"This paper explores the formalization of social impact measurement (SIM) in contexts where there are little or no expectations for it. Drawing on a combination of institutional and organizational-l...","PeriodicalId":46395,"journal":{"name":"Academy of Management Discoveries","volume":" ","pages":""},"PeriodicalIF":6.3,"publicationDate":"2020-12-18","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"45987498","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":2,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
In light of Hertel et al.’s contribution, our commentary offers a constructive critique and reflects on three opportunities to continue expanding the frontiers in our limited understanding of commu...
{"title":"What Do We Talk about When We Talk about Community? Commentary on “It Takes a Village to Sustain a Village” by Christina Hertel, Sophie Bacq, and Frank-Martin Belz","authors":"Ewald Kibler, P. Muñoz","doi":"10.5465/amd.2019.0247","DOIUrl":"https://doi.org/10.5465/amd.2019.0247","url":null,"abstract":"In light of Hertel et al.’s contribution, our commentary offers a constructive critique and reflects on three opportunities to continue expanding the frontiers in our limited understanding of commu...","PeriodicalId":46395,"journal":{"name":"Academy of Management Discoveries","volume":"1 1","pages":""},"PeriodicalIF":6.3,"publicationDate":"2020-12-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"70697311","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":2,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Multisided platforms such as Apple’s App Store and Valve’s Steam become increasingly dominant when more end users and complement producers join their ecosystems. Despite their importance to a platf...
{"title":"THE COEVOLUTION OF PLATFORM DOMINANCE AND GOVERNANCE STRATEGIES: EFFECTS ON COMPLEMENTOR PERFORMANCE OUTCOMES","authors":"J. Rietveld, Joe N. Ploog, D. Nieborg","doi":"10.5465/amd.2019.0064","DOIUrl":"https://doi.org/10.5465/amd.2019.0064","url":null,"abstract":"Multisided platforms such as Apple’s App Store and Valve’s Steam become increasingly dominant when more end users and complement producers join their ecosystems. Despite their importance to a platf...","PeriodicalId":46395,"journal":{"name":"Academy of Management Discoveries","volume":" ","pages":""},"PeriodicalIF":6.3,"publicationDate":"2020-06-09","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"47071518","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":2,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
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