Pub Date : 2024-03-04DOI: 10.1177/14673584241237442
William L. Rice, B. Derrick Taff, Sophie A. Morris, Bing Pan, Colby Parkinson, Peter Newman
The purpose of this research note is to inform national park management regarding the strategies in rationing campsites in popular U.S. national park campgrounds and provide data-driven guidance for the design of more fair and equitable methods for distributing limited, highly demanded campsites. To explore preferences in campsite rationing techniques and preferred and maximum campsite booking windows, we collected survey data among randomly sampled onsite visitors in Grand Canyon National Park at scenic viewpoints and Mather Campground in 2023. The rationing technique with the highest level of positive support was advance reservation, followed by a combination of time frames for booking window (e.g., 6-month, 2- month, and 2-week) and a combination of rationing techniques (e.g., advance reservation and first-come, first-serve). Concerning fairness and equity, we found that respondents in higher annual household income groups had a longer maximum booking window, on average, than those in lower income groups. Thus, we discuss the merits of offering a diversity of booking windows to meet the needs of multiple groups, each with constrained booking horizons.
{"title":"Explorations of preferred and maximum booking windows among U.S. national park campers: Implications for improved fairness","authors":"William L. Rice, B. Derrick Taff, Sophie A. Morris, Bing Pan, Colby Parkinson, Peter Newman","doi":"10.1177/14673584241237442","DOIUrl":"https://doi.org/10.1177/14673584241237442","url":null,"abstract":"The purpose of this research note is to inform national park management regarding the strategies in rationing campsites in popular U.S. national park campgrounds and provide data-driven guidance for the design of more fair and equitable methods for distributing limited, highly demanded campsites. To explore preferences in campsite rationing techniques and preferred and maximum campsite booking windows, we collected survey data among randomly sampled onsite visitors in Grand Canyon National Park at scenic viewpoints and Mather Campground in 2023. The rationing technique with the highest level of positive support was advance reservation, followed by a combination of time frames for booking window (e.g., 6-month, 2- month, and 2-week) and a combination of rationing techniques (e.g., advance reservation and first-come, first-serve). Concerning fairness and equity, we found that respondents in higher annual household income groups had a longer maximum booking window, on average, than those in lower income groups. Thus, we discuss the merits of offering a diversity of booking windows to meet the needs of multiple groups, each with constrained booking horizons.","PeriodicalId":47333,"journal":{"name":"Tourism and Hospitality Research","volume":null,"pages":null},"PeriodicalIF":3.5,"publicationDate":"2024-03-04","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"140038019","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2024-02-20DOI: 10.1177/14673584241232850
Rekha Baral, Vinod Kumar Saini
Residents’ perception, attitude, and support towards the tourism industry are the key determinants of tourism success. Therefore, understanding residents’ perceptions is critically important for the long-term sustainability of the tourism industry. However, such studies are meagre in the context of Nepalese tourism, one of the most popular nature and culture-based tourism destinations in the global tourism arena. In this study, we assessed the residents’ perception towards tourism impact, and their attitude and subsequent action towards future tourism development in three popular destinations: Pokhara, Ghandruk, and Ghorepani of Gandaki province, Nepal. Data were collected on a Likert scale ranging from 1 to 7 via a questionnaire survey with 600 randomly selected local residents. The result revealed that irrespective of differences in demographic variables, all the residents showed a high level of agreement that the benefits of tourism outweigh the prevalent costs. The result also revealed that both residents’ attitude and support were significantly influenced by socio-economic impacts and thus most residents despite having few anticipated concerns showed prevalent positive attitude and strong support for tourism promotion. However, residents not directly benefited from tourism and the residents of farther distance from the core touristic regions showed reluctancy for the further promotion of tourism. Thus, it suggests that diverse group of people have no equitable access to the resources and benefits of tourism. Therefore, to maintain the long-term sustainability of tourism industry in this region, the stakeholders are required to involve diverse group of local residents not only in devising effective strategies for mitigating anticipated concerns and assuring equitable benefits to the diverse group of people but also in formulating tourism policy and in the process of tourism development. Had this approach been successful, it would be instrumental in devising sustainable tourism plans and policies for similar other destinations across the entire country.
{"title":"Nepalese tourism from the lens of residents: An assessment of impact perception, attitude, and action towards tourism development in Gandaki province, Nepal","authors":"Rekha Baral, Vinod Kumar Saini","doi":"10.1177/14673584241232850","DOIUrl":"https://doi.org/10.1177/14673584241232850","url":null,"abstract":"Residents’ perception, attitude, and support towards the tourism industry are the key determinants of tourism success. Therefore, understanding residents’ perceptions is critically important for the long-term sustainability of the tourism industry. However, such studies are meagre in the context of Nepalese tourism, one of the most popular nature and culture-based tourism destinations in the global tourism arena. In this study, we assessed the residents’ perception towards tourism impact, and their attitude and subsequent action towards future tourism development in three popular destinations: Pokhara, Ghandruk, and Ghorepani of Gandaki province, Nepal. Data were collected on a Likert scale ranging from 1 to 7 via a questionnaire survey with 600 randomly selected local residents. The result revealed that irrespective of differences in demographic variables, all the residents showed a high level of agreement that the benefits of tourism outweigh the prevalent costs. The result also revealed that both residents’ attitude and support were significantly influenced by socio-economic impacts and thus most residents despite having few anticipated concerns showed prevalent positive attitude and strong support for tourism promotion. However, residents not directly benefited from tourism and the residents of farther distance from the core touristic regions showed reluctancy for the further promotion of tourism. Thus, it suggests that diverse group of people have no equitable access to the resources and benefits of tourism. Therefore, to maintain the long-term sustainability of tourism industry in this region, the stakeholders are required to involve diverse group of local residents not only in devising effective strategies for mitigating anticipated concerns and assuring equitable benefits to the diverse group of people but also in formulating tourism policy and in the process of tourism development. Had this approach been successful, it would be instrumental in devising sustainable tourism plans and policies for similar other destinations across the entire country.","PeriodicalId":47333,"journal":{"name":"Tourism and Hospitality Research","volume":null,"pages":null},"PeriodicalIF":3.5,"publicationDate":"2024-02-20","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"139955351","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Networking facilitates stakeholder collaboration and partnerships and a richer understanding between stakeholders, benefiting the achievement of sustainable tourism development. This research examines how a network contributes to the success of a shared goal related to environmental sustainability at a local destination. A case study based on social network theory is conducted in Da Nang City – a popular tourist destination in central Vietnam. This research reveals a network of various tourism stakeholders in Da Nang working to protect the natural environment throughout the city. The networking properties are conceptualised, including actors and activities like approaching, connecting, sharing, and coordinating. These interactions create linkages and platforms for information flow and environmental messages travelling from initial actors to a broader set of actors, which encourages community involvement in environmental activities, more environmentally friendly behaviour, and an emotional bond with the destination. With these findings, this research has made a crucial contribution to tourism network research by exploring how stakeholders build sustainability awareness and place attachment through social networking. The study has practical implications regarding the use of networking to facilitate stakeholder involvement in sustainable tourism development.
{"title":"Social networking, environmental awareness and sustainable tourism development in Da Nang, Vietnam","authors":"Thi Quynh Trang Nguyen, Viet Thai Nguyen, Thi Thu Huong Hoang, Thi Huyen Trang Tran, Thi Phuong Thao Nguyen","doi":"10.1177/14673584241234269","DOIUrl":"https://doi.org/10.1177/14673584241234269","url":null,"abstract":"Networking facilitates stakeholder collaboration and partnerships and a richer understanding between stakeholders, benefiting the achievement of sustainable tourism development. This research examines how a network contributes to the success of a shared goal related to environmental sustainability at a local destination. A case study based on social network theory is conducted in Da Nang City – a popular tourist destination in central Vietnam. This research reveals a network of various tourism stakeholders in Da Nang working to protect the natural environment throughout the city. The networking properties are conceptualised, including actors and activities like approaching, connecting, sharing, and coordinating. These interactions create linkages and platforms for information flow and environmental messages travelling from initial actors to a broader set of actors, which encourages community involvement in environmental activities, more environmentally friendly behaviour, and an emotional bond with the destination. With these findings, this research has made a crucial contribution to tourism network research by exploring how stakeholders build sustainability awareness and place attachment through social networking. The study has practical implications regarding the use of networking to facilitate stakeholder involvement in sustainable tourism development.","PeriodicalId":47333,"journal":{"name":"Tourism and Hospitality Research","volume":null,"pages":null},"PeriodicalIF":3.5,"publicationDate":"2024-02-16","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"139955815","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2023-12-22DOI: 10.1177/14673584231223860
Shakila Dahanayake, Bandara Wanninayake, R. Ranasinghe
Existing studies on memorable tourism experiences (MTE) focus primarily on diverse niche tourism forms, although there is a dearth of evidence and studies on MTE in wellness tourism. The present research seeks to fill knowledge and empirical gaps in the field of wellness tourism and address theoretical inconsistencies by examining the key constructs that constitute memorable wellness tourism experiences (MWTE). An exploratory qualitative investigation was conducted to identify specific dimensions of MWTE. Data were gathered from international primary wellness tourists, selected through criterion-based snowball sampling, during October – December 2022, employing semi-structured interviews. Thematic analysis was performed based on grounded theory approach, using NVivo software for data analysis. Findings revealed ten dimensions; professionalism, meaningfulness, environmental aesthetics, refreshment, hedonism, hospitality, involvement, novelty, value for money, and authenticity with respective indicators (40). Opposing prior studies, study outcomes acknowledged professionalism and value for money as crucial MWTE determinants while revealing a new and intriguing determinant: environmental aesthetics. Identifying MWTE constructs fosters more in-depth insights into the aspects that constitute and reinforce wellness travel experiences. This profound knowledge may establish evidence-based decisions, policies, and practises that strengthen wellness tourists’ overall well-being and contentment.
{"title":"Unveiling the essence: Constructs of memorable wellness tourism experiences","authors":"Shakila Dahanayake, Bandara Wanninayake, R. Ranasinghe","doi":"10.1177/14673584231223860","DOIUrl":"https://doi.org/10.1177/14673584231223860","url":null,"abstract":"Existing studies on memorable tourism experiences (MTE) focus primarily on diverse niche tourism forms, although there is a dearth of evidence and studies on MTE in wellness tourism. The present research seeks to fill knowledge and empirical gaps in the field of wellness tourism and address theoretical inconsistencies by examining the key constructs that constitute memorable wellness tourism experiences (MWTE). An exploratory qualitative investigation was conducted to identify specific dimensions of MWTE. Data were gathered from international primary wellness tourists, selected through criterion-based snowball sampling, during October – December 2022, employing semi-structured interviews. Thematic analysis was performed based on grounded theory approach, using NVivo software for data analysis. Findings revealed ten dimensions; professionalism, meaningfulness, environmental aesthetics, refreshment, hedonism, hospitality, involvement, novelty, value for money, and authenticity with respective indicators (40). Opposing prior studies, study outcomes acknowledged professionalism and value for money as crucial MWTE determinants while revealing a new and intriguing determinant: environmental aesthetics. Identifying MWTE constructs fosters more in-depth insights into the aspects that constitute and reinforce wellness travel experiences. This profound knowledge may establish evidence-based decisions, policies, and practises that strengthen wellness tourists’ overall well-being and contentment.","PeriodicalId":47333,"journal":{"name":"Tourism and Hospitality Research","volume":null,"pages":null},"PeriodicalIF":3.5,"publicationDate":"2023-12-22","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"138946366","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2023-12-16DOI: 10.1177/14673584231221967
Rachel Dodds, M. Holmes
Does a person’s everyday behavior at home influence their desire to travel sustainably and pay for it? Testing the Holmes, Dodds and Frochot (HDF) model, this research sought to understand the influence that daily behavior – measured by frugality, altruism, and pro-environmental behavior – has on both sustainable travel behavior and a traveler’s propensity to pay. This paper augments the HDF model in that it finds sustainable travel behavior to be not just a single construct, but rather influenced separately by sociocultural, environmental and local consumption behaviors. Second, this study also examines how these differences in sustainable travel influence the traveler’s propensity to pay. The findings of this study explain that day-to-day behavior at home does explain a traveler’s propensity to pay for sustainability efforts when traveling. Those who are more altruistic are more likely to be more environmentally friendly and more likely to look for local experiences when traveling. Those who are more environmentally minded at home are also more likely to seek out cultural, environmentally friendly and local experiences when traveling. In contrast, those who are more frugal are less likely to be environmentally friendly when traveling.
{"title":"At home and abroad: Comparing sustainable behaviour and willingness to pay across contexts","authors":"Rachel Dodds, M. Holmes","doi":"10.1177/14673584231221967","DOIUrl":"https://doi.org/10.1177/14673584231221967","url":null,"abstract":"Does a person’s everyday behavior at home influence their desire to travel sustainably and pay for it? Testing the Holmes, Dodds and Frochot (HDF) model, this research sought to understand the influence that daily behavior – measured by frugality, altruism, and pro-environmental behavior – has on both sustainable travel behavior and a traveler’s propensity to pay. This paper augments the HDF model in that it finds sustainable travel behavior to be not just a single construct, but rather influenced separately by sociocultural, environmental and local consumption behaviors. Second, this study also examines how these differences in sustainable travel influence the traveler’s propensity to pay. The findings of this study explain that day-to-day behavior at home does explain a traveler’s propensity to pay for sustainability efforts when traveling. Those who are more altruistic are more likely to be more environmentally friendly and more likely to look for local experiences when traveling. Those who are more environmentally minded at home are also more likely to seek out cultural, environmentally friendly and local experiences when traveling. In contrast, those who are more frugal are less likely to be environmentally friendly when traveling.","PeriodicalId":47333,"journal":{"name":"Tourism and Hospitality Research","volume":null,"pages":null},"PeriodicalIF":3.5,"publicationDate":"2023-12-16","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"138995413","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2023-12-13DOI: 10.1177/14673584231218103
T. D. Quang, Nguyet Minh Phan Tran, Erose Sthapit, Ngoc Thach Thanh Nguyen, Trang M Le, Tuan Ngoc Doan, Thuong Thu-Do
This study examines the impact of the homestay tourism program in Mekong Delta, Vietnam, on women’s participation and empowerment in rural tourism development. As part of this study, 22 interviews were conducted with homestay owners to explore the benefits and challenges of women’s involvement in this type of tourism. The findings show that homestay tourism program has helped women to generate extra income, strengthen family ties, and increase their social influence while reducing domestic violence. However, cultural expectations and gender roles continue to pose challenges. This study underscores the importance of women’s participation in homestay tourism program and provides suggestions for promoting gender equality and women’s empowerment in tourism development. The study highlights the potential of women’s involvement in creating a sustainable and inclusive tourism industry and calls for further research and action to promote gender equality and women’s rights in tourism. The findings have practical implications for policymakers and practitioners in the tourism sector.
{"title":"Beyond the homestay: Women’s participation in rural tourism development in Mekong Delta, Vietnam","authors":"T. D. Quang, Nguyet Minh Phan Tran, Erose Sthapit, Ngoc Thach Thanh Nguyen, Trang M Le, Tuan Ngoc Doan, Thuong Thu-Do","doi":"10.1177/14673584231218103","DOIUrl":"https://doi.org/10.1177/14673584231218103","url":null,"abstract":"This study examines the impact of the homestay tourism program in Mekong Delta, Vietnam, on women’s participation and empowerment in rural tourism development. As part of this study, 22 interviews were conducted with homestay owners to explore the benefits and challenges of women’s involvement in this type of tourism. The findings show that homestay tourism program has helped women to generate extra income, strengthen family ties, and increase their social influence while reducing domestic violence. However, cultural expectations and gender roles continue to pose challenges. This study underscores the importance of women’s participation in homestay tourism program and provides suggestions for promoting gender equality and women’s empowerment in tourism development. The study highlights the potential of women’s involvement in creating a sustainable and inclusive tourism industry and calls for further research and action to promote gender equality and women’s rights in tourism. The findings have practical implications for policymakers and practitioners in the tourism sector.","PeriodicalId":47333,"journal":{"name":"Tourism and Hospitality Research","volume":null,"pages":null},"PeriodicalIF":3.5,"publicationDate":"2023-12-13","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"138976933","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2023-12-11DOI: 10.1177/14673584231222094
Chen Yang
{"title":"Book Review: The rise of tourism in China - Social and cultural change","authors":"Chen Yang","doi":"10.1177/14673584231222094","DOIUrl":"https://doi.org/10.1177/14673584231222094","url":null,"abstract":"","PeriodicalId":47333,"journal":{"name":"Tourism and Hospitality Research","volume":null,"pages":null},"PeriodicalIF":3.5,"publicationDate":"2023-12-11","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"138978787","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2023-11-13DOI: 10.1177/14673584231215707
Mostafa Marghany, Nigel Morgan, Jocelyn Finniear, Paul White
Heritage hotels play a significant role in the hotel sector, preserving cultural heritage and delivering authentic and unique guest experiences and economic value to destinations. As such, they are an important but under-researched hotel operation. They range in size and star rating and can be boutique and/or upscale luxury hotels, independently owned and operated or managed by one of the large international hotel chains. There are three types of heritage hotels: original, simulated, and converted. The first are hotels whose purpose has remained unchanged since their inception and, despite modernization, retain their originality. The second are simulated heritage hotels, which are associated with symbolic heritage elements. The third are historic structures (castles, cathedrals, palaces, etc.) that have been repurposed and converted into hotels, imbuing them with new symbolic and economic meanings. This research note investigates the third type of heritage hotels. These are buildings rich in history, a sense of place and hold cultural meanings for their localities and communities. The note employs an exploratory, qualitative research strategy and reports data from semi-structured in-depth interviews with 16 customer-facing employees and managers in three independently owned and operated United Kingdom (UK) rural boutique heritage hotels. This qualitative approach provided an opportunity to attain depth in revealing the participants’ service experiences and encounters. The research note advances extant scholarship, which has examined employee interactions in small heritage accommodations as emotional and individualised guest experiences. It suggests that historic sites repurposed as heritage hotels have distinctive qualities, setting them apart from other hotels as hospitality environments. As such, their staff regard themselves as stewards and storytellers of local culture as much as receptionists, servers, etc. It concludes by advancing possibilities for further research on this conceptualization of heritage hotel employees.
{"title":"Heritage hotels: An exploration of staff experiences in these unique hospitality environments","authors":"Mostafa Marghany, Nigel Morgan, Jocelyn Finniear, Paul White","doi":"10.1177/14673584231215707","DOIUrl":"https://doi.org/10.1177/14673584231215707","url":null,"abstract":"Heritage hotels play a significant role in the hotel sector, preserving cultural heritage and delivering authentic and unique guest experiences and economic value to destinations. As such, they are an important but under-researched hotel operation. They range in size and star rating and can be boutique and/or upscale luxury hotels, independently owned and operated or managed by one of the large international hotel chains. There are three types of heritage hotels: original, simulated, and converted. The first are hotels whose purpose has remained unchanged since their inception and, despite modernization, retain their originality. The second are simulated heritage hotels, which are associated with symbolic heritage elements. The third are historic structures (castles, cathedrals, palaces, etc.) that have been repurposed and converted into hotels, imbuing them with new symbolic and economic meanings. This research note investigates the third type of heritage hotels. These are buildings rich in history, a sense of place and hold cultural meanings for their localities and communities. The note employs an exploratory, qualitative research strategy and reports data from semi-structured in-depth interviews with 16 customer-facing employees and managers in three independently owned and operated United Kingdom (UK) rural boutique heritage hotels. This qualitative approach provided an opportunity to attain depth in revealing the participants’ service experiences and encounters. The research note advances extant scholarship, which has examined employee interactions in small heritage accommodations as emotional and individualised guest experiences. It suggests that historic sites repurposed as heritage hotels have distinctive qualities, setting them apart from other hotels as hospitality environments. As such, their staff regard themselves as stewards and storytellers of local culture as much as receptionists, servers, etc. It concludes by advancing possibilities for further research on this conceptualization of heritage hotel employees.","PeriodicalId":47333,"journal":{"name":"Tourism and Hospitality Research","volume":null,"pages":null},"PeriodicalIF":0.0,"publicationDate":"2023-11-13","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"136346812","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2023-11-09DOI: 10.1177/14673584231206909
Elizabeth A Cartier, Linda L Lowry
The purpose of this study is to provide a conceptual view of the host/tourist relationship in the service encounter by providing a reconstructed account of how roles, power, and discourse are enacted from the lens of the host. This argument relies on Jackson and Mazzei’s (2013, 2018, 2022) “plugging in” notion of thinking with theory to simultaneously consider power as described by Foucault using the role theory of Merton and linking them with Lukes’ three dimensions of power. Through the progression of thinking/interpreting with each theoretical perspective while being conscious of the others, we provide a conceptualization of the impact discourse choices have on roles and power structures that emerge in tourism and hospitality businesses. This new view of the service encounter explains tourist dominance where the host willingly takes a compliance role due to discourse choices.
{"title":"Reconceptualizing host/tourist interactions: The connection between roles, power, and discourse in the service encounter","authors":"Elizabeth A Cartier, Linda L Lowry","doi":"10.1177/14673584231206909","DOIUrl":"https://doi.org/10.1177/14673584231206909","url":null,"abstract":"The purpose of this study is to provide a conceptual view of the host/tourist relationship in the service encounter by providing a reconstructed account of how roles, power, and discourse are enacted from the lens of the host. This argument relies on Jackson and Mazzei’s (2013, 2018, 2022) “plugging in” notion of thinking with theory to simultaneously consider power as described by Foucault using the role theory of Merton and linking them with Lukes’ three dimensions of power. Through the progression of thinking/interpreting with each theoretical perspective while being conscious of the others, we provide a conceptualization of the impact discourse choices have on roles and power structures that emerge in tourism and hospitality businesses. This new view of the service encounter explains tourist dominance where the host willingly takes a compliance role due to discourse choices.","PeriodicalId":47333,"journal":{"name":"Tourism and Hospitality Research","volume":null,"pages":null},"PeriodicalIF":0.0,"publicationDate":"2023-11-09","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"135241700","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2023-11-09DOI: 10.1177/14673584231213217
Anne Hardy, Tamara Young
Research seminars are a crucial aspect of academic careers and professional development, especially in the field of tourism and hospitality scholarship. The COVID-19 pandemic forced researchers into isolation and resulted in the cancellation of face-to-face academic seminars, conferences, and events. To continue academic knowledge transfer and research collaborations, an online seminar series called Iso-CHATS was created. The design of Iso-CHATS was theoretically informed by the Elaboration Likelihood Model (ELM), a framework focusing on maximising the uptake of messages through communication. The series became very popular and extended to a 2-year period throughout 2020 and 2021, attracting over 400 participants from 15 countries. This paper reports on the design of Iso-CHATS through the application of the ELM for academic knowledge transfer. The leaders of Iso-CHATS prioritised four factors for enhancing the uptake of messages: information quality, source credibility, interaction, and accessibility. This research challenges existing conceptions of the ELM, showing how messages are received and understood by participants in an online seminar environment. This study is important because it highlights how to design research events to enhance knowledge transfer outcomes and support wellbeing through collegial online connections.
{"title":"Online connections: Designing virtual seminars for academic knowledge transfer","authors":"Anne Hardy, Tamara Young","doi":"10.1177/14673584231213217","DOIUrl":"https://doi.org/10.1177/14673584231213217","url":null,"abstract":"Research seminars are a crucial aspect of academic careers and professional development, especially in the field of tourism and hospitality scholarship. The COVID-19 pandemic forced researchers into isolation and resulted in the cancellation of face-to-face academic seminars, conferences, and events. To continue academic knowledge transfer and research collaborations, an online seminar series called Iso-CHATS was created. The design of Iso-CHATS was theoretically informed by the Elaboration Likelihood Model (ELM), a framework focusing on maximising the uptake of messages through communication. The series became very popular and extended to a 2-year period throughout 2020 and 2021, attracting over 400 participants from 15 countries. This paper reports on the design of Iso-CHATS through the application of the ELM for academic knowledge transfer. The leaders of Iso-CHATS prioritised four factors for enhancing the uptake of messages: information quality, source credibility, interaction, and accessibility. This research challenges existing conceptions of the ELM, showing how messages are received and understood by participants in an online seminar environment. This study is important because it highlights how to design research events to enhance knowledge transfer outcomes and support wellbeing through collegial online connections.","PeriodicalId":47333,"journal":{"name":"Tourism and Hospitality Research","volume":null,"pages":null},"PeriodicalIF":0.0,"publicationDate":"2023-11-09","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"135193000","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
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