Pub Date : 2023-12-22DOI: 10.1177/14673584231223860
Shakila Dahanayake, Bandara Wanninayake, R. Ranasinghe
Existing studies on memorable tourism experiences (MTE) focus primarily on diverse niche tourism forms, although there is a dearth of evidence and studies on MTE in wellness tourism. The present research seeks to fill knowledge and empirical gaps in the field of wellness tourism and address theoretical inconsistencies by examining the key constructs that constitute memorable wellness tourism experiences (MWTE). An exploratory qualitative investigation was conducted to identify specific dimensions of MWTE. Data were gathered from international primary wellness tourists, selected through criterion-based snowball sampling, during October – December 2022, employing semi-structured interviews. Thematic analysis was performed based on grounded theory approach, using NVivo software for data analysis. Findings revealed ten dimensions; professionalism, meaningfulness, environmental aesthetics, refreshment, hedonism, hospitality, involvement, novelty, value for money, and authenticity with respective indicators (40). Opposing prior studies, study outcomes acknowledged professionalism and value for money as crucial MWTE determinants while revealing a new and intriguing determinant: environmental aesthetics. Identifying MWTE constructs fosters more in-depth insights into the aspects that constitute and reinforce wellness travel experiences. This profound knowledge may establish evidence-based decisions, policies, and practises that strengthen wellness tourists’ overall well-being and contentment.
{"title":"Unveiling the essence: Constructs of memorable wellness tourism experiences","authors":"Shakila Dahanayake, Bandara Wanninayake, R. Ranasinghe","doi":"10.1177/14673584231223860","DOIUrl":"https://doi.org/10.1177/14673584231223860","url":null,"abstract":"Existing studies on memorable tourism experiences (MTE) focus primarily on diverse niche tourism forms, although there is a dearth of evidence and studies on MTE in wellness tourism. The present research seeks to fill knowledge and empirical gaps in the field of wellness tourism and address theoretical inconsistencies by examining the key constructs that constitute memorable wellness tourism experiences (MWTE). An exploratory qualitative investigation was conducted to identify specific dimensions of MWTE. Data were gathered from international primary wellness tourists, selected through criterion-based snowball sampling, during October – December 2022, employing semi-structured interviews. Thematic analysis was performed based on grounded theory approach, using NVivo software for data analysis. Findings revealed ten dimensions; professionalism, meaningfulness, environmental aesthetics, refreshment, hedonism, hospitality, involvement, novelty, value for money, and authenticity with respective indicators (40). Opposing prior studies, study outcomes acknowledged professionalism and value for money as crucial MWTE determinants while revealing a new and intriguing determinant: environmental aesthetics. Identifying MWTE constructs fosters more in-depth insights into the aspects that constitute and reinforce wellness travel experiences. This profound knowledge may establish evidence-based decisions, policies, and practises that strengthen wellness tourists’ overall well-being and contentment.","PeriodicalId":47333,"journal":{"name":"Tourism and Hospitality Research","volume":"58 25","pages":""},"PeriodicalIF":3.5,"publicationDate":"2023-12-22","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"138946366","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2023-12-16DOI: 10.1177/14673584231221967
Rachel Dodds, M. Holmes
Does a person’s everyday behavior at home influence their desire to travel sustainably and pay for it? Testing the Holmes, Dodds and Frochot (HDF) model, this research sought to understand the influence that daily behavior – measured by frugality, altruism, and pro-environmental behavior – has on both sustainable travel behavior and a traveler’s propensity to pay. This paper augments the HDF model in that it finds sustainable travel behavior to be not just a single construct, but rather influenced separately by sociocultural, environmental and local consumption behaviors. Second, this study also examines how these differences in sustainable travel influence the traveler’s propensity to pay. The findings of this study explain that day-to-day behavior at home does explain a traveler’s propensity to pay for sustainability efforts when traveling. Those who are more altruistic are more likely to be more environmentally friendly and more likely to look for local experiences when traveling. Those who are more environmentally minded at home are also more likely to seek out cultural, environmentally friendly and local experiences when traveling. In contrast, those who are more frugal are less likely to be environmentally friendly when traveling.
{"title":"At home and abroad: Comparing sustainable behaviour and willingness to pay across contexts","authors":"Rachel Dodds, M. Holmes","doi":"10.1177/14673584231221967","DOIUrl":"https://doi.org/10.1177/14673584231221967","url":null,"abstract":"Does a person’s everyday behavior at home influence their desire to travel sustainably and pay for it? Testing the Holmes, Dodds and Frochot (HDF) model, this research sought to understand the influence that daily behavior – measured by frugality, altruism, and pro-environmental behavior – has on both sustainable travel behavior and a traveler’s propensity to pay. This paper augments the HDF model in that it finds sustainable travel behavior to be not just a single construct, but rather influenced separately by sociocultural, environmental and local consumption behaviors. Second, this study also examines how these differences in sustainable travel influence the traveler’s propensity to pay. The findings of this study explain that day-to-day behavior at home does explain a traveler’s propensity to pay for sustainability efforts when traveling. Those who are more altruistic are more likely to be more environmentally friendly and more likely to look for local experiences when traveling. Those who are more environmentally minded at home are also more likely to seek out cultural, environmentally friendly and local experiences when traveling. In contrast, those who are more frugal are less likely to be environmentally friendly when traveling.","PeriodicalId":47333,"journal":{"name":"Tourism and Hospitality Research","volume":"54 30","pages":""},"PeriodicalIF":3.5,"publicationDate":"2023-12-16","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"138995413","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2023-12-13DOI: 10.1177/14673584231218103
T. D. Quang, Nguyet Minh Phan Tran, Erose Sthapit, Ngoc Thach Thanh Nguyen, Trang M Le, Tuan Ngoc Doan, Thuong Thu-Do
This study examines the impact of the homestay tourism program in Mekong Delta, Vietnam, on women’s participation and empowerment in rural tourism development. As part of this study, 22 interviews were conducted with homestay owners to explore the benefits and challenges of women’s involvement in this type of tourism. The findings show that homestay tourism program has helped women to generate extra income, strengthen family ties, and increase their social influence while reducing domestic violence. However, cultural expectations and gender roles continue to pose challenges. This study underscores the importance of women’s participation in homestay tourism program and provides suggestions for promoting gender equality and women’s empowerment in tourism development. The study highlights the potential of women’s involvement in creating a sustainable and inclusive tourism industry and calls for further research and action to promote gender equality and women’s rights in tourism. The findings have practical implications for policymakers and practitioners in the tourism sector.
{"title":"Beyond the homestay: Women’s participation in rural tourism development in Mekong Delta, Vietnam","authors":"T. D. Quang, Nguyet Minh Phan Tran, Erose Sthapit, Ngoc Thach Thanh Nguyen, Trang M Le, Tuan Ngoc Doan, Thuong Thu-Do","doi":"10.1177/14673584231218103","DOIUrl":"https://doi.org/10.1177/14673584231218103","url":null,"abstract":"This study examines the impact of the homestay tourism program in Mekong Delta, Vietnam, on women’s participation and empowerment in rural tourism development. As part of this study, 22 interviews were conducted with homestay owners to explore the benefits and challenges of women’s involvement in this type of tourism. The findings show that homestay tourism program has helped women to generate extra income, strengthen family ties, and increase their social influence while reducing domestic violence. However, cultural expectations and gender roles continue to pose challenges. This study underscores the importance of women’s participation in homestay tourism program and provides suggestions for promoting gender equality and women’s empowerment in tourism development. The study highlights the potential of women’s involvement in creating a sustainable and inclusive tourism industry and calls for further research and action to promote gender equality and women’s rights in tourism. The findings have practical implications for policymakers and practitioners in the tourism sector.","PeriodicalId":47333,"journal":{"name":"Tourism and Hospitality Research","volume":"103 3‐5","pages":""},"PeriodicalIF":3.5,"publicationDate":"2023-12-13","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"138976933","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2023-12-11DOI: 10.1177/14673584231222094
Chen Yang
{"title":"Book Review: The rise of tourism in China - Social and cultural change","authors":"Chen Yang","doi":"10.1177/14673584231222094","DOIUrl":"https://doi.org/10.1177/14673584231222094","url":null,"abstract":"","PeriodicalId":47333,"journal":{"name":"Tourism and Hospitality Research","volume":"1 6","pages":""},"PeriodicalIF":3.5,"publicationDate":"2023-12-11","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"138978787","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2023-11-13DOI: 10.1177/14673584231215707
Mostafa Marghany, Nigel Morgan, Jocelyn Finniear, Paul White
Heritage hotels play a significant role in the hotel sector, preserving cultural heritage and delivering authentic and unique guest experiences and economic value to destinations. As such, they are an important but under-researched hotel operation. They range in size and star rating and can be boutique and/or upscale luxury hotels, independently owned and operated or managed by one of the large international hotel chains. There are three types of heritage hotels: original, simulated, and converted. The first are hotels whose purpose has remained unchanged since their inception and, despite modernization, retain their originality. The second are simulated heritage hotels, which are associated with symbolic heritage elements. The third are historic structures (castles, cathedrals, palaces, etc.) that have been repurposed and converted into hotels, imbuing them with new symbolic and economic meanings. This research note investigates the third type of heritage hotels. These are buildings rich in history, a sense of place and hold cultural meanings for their localities and communities. The note employs an exploratory, qualitative research strategy and reports data from semi-structured in-depth interviews with 16 customer-facing employees and managers in three independently owned and operated United Kingdom (UK) rural boutique heritage hotels. This qualitative approach provided an opportunity to attain depth in revealing the participants’ service experiences and encounters. The research note advances extant scholarship, which has examined employee interactions in small heritage accommodations as emotional and individualised guest experiences. It suggests that historic sites repurposed as heritage hotels have distinctive qualities, setting them apart from other hotels as hospitality environments. As such, their staff regard themselves as stewards and storytellers of local culture as much as receptionists, servers, etc. It concludes by advancing possibilities for further research on this conceptualization of heritage hotel employees.
{"title":"Heritage hotels: An exploration of staff experiences in these unique hospitality environments","authors":"Mostafa Marghany, Nigel Morgan, Jocelyn Finniear, Paul White","doi":"10.1177/14673584231215707","DOIUrl":"https://doi.org/10.1177/14673584231215707","url":null,"abstract":"Heritage hotels play a significant role in the hotel sector, preserving cultural heritage and delivering authentic and unique guest experiences and economic value to destinations. As such, they are an important but under-researched hotel operation. They range in size and star rating and can be boutique and/or upscale luxury hotels, independently owned and operated or managed by one of the large international hotel chains. There are three types of heritage hotels: original, simulated, and converted. The first are hotels whose purpose has remained unchanged since their inception and, despite modernization, retain their originality. The second are simulated heritage hotels, which are associated with symbolic heritage elements. The third are historic structures (castles, cathedrals, palaces, etc.) that have been repurposed and converted into hotels, imbuing them with new symbolic and economic meanings. This research note investigates the third type of heritage hotels. These are buildings rich in history, a sense of place and hold cultural meanings for their localities and communities. The note employs an exploratory, qualitative research strategy and reports data from semi-structured in-depth interviews with 16 customer-facing employees and managers in three independently owned and operated United Kingdom (UK) rural boutique heritage hotels. This qualitative approach provided an opportunity to attain depth in revealing the participants’ service experiences and encounters. The research note advances extant scholarship, which has examined employee interactions in small heritage accommodations as emotional and individualised guest experiences. It suggests that historic sites repurposed as heritage hotels have distinctive qualities, setting them apart from other hotels as hospitality environments. As such, their staff regard themselves as stewards and storytellers of local culture as much as receptionists, servers, etc. It concludes by advancing possibilities for further research on this conceptualization of heritage hotel employees.","PeriodicalId":47333,"journal":{"name":"Tourism and Hospitality Research","volume":"58 9","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2023-11-13","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"136346812","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2023-11-09DOI: 10.1177/14673584231206909
Elizabeth A Cartier, Linda L Lowry
The purpose of this study is to provide a conceptual view of the host/tourist relationship in the service encounter by providing a reconstructed account of how roles, power, and discourse are enacted from the lens of the host. This argument relies on Jackson and Mazzei’s (2013, 2018, 2022) “plugging in” notion of thinking with theory to simultaneously consider power as described by Foucault using the role theory of Merton and linking them with Lukes’ three dimensions of power. Through the progression of thinking/interpreting with each theoretical perspective while being conscious of the others, we provide a conceptualization of the impact discourse choices have on roles and power structures that emerge in tourism and hospitality businesses. This new view of the service encounter explains tourist dominance where the host willingly takes a compliance role due to discourse choices.
{"title":"Reconceptualizing host/tourist interactions: The connection between roles, power, and discourse in the service encounter","authors":"Elizabeth A Cartier, Linda L Lowry","doi":"10.1177/14673584231206909","DOIUrl":"https://doi.org/10.1177/14673584231206909","url":null,"abstract":"The purpose of this study is to provide a conceptual view of the host/tourist relationship in the service encounter by providing a reconstructed account of how roles, power, and discourse are enacted from the lens of the host. This argument relies on Jackson and Mazzei’s (2013, 2018, 2022) “plugging in” notion of thinking with theory to simultaneously consider power as described by Foucault using the role theory of Merton and linking them with Lukes’ three dimensions of power. Through the progression of thinking/interpreting with each theoretical perspective while being conscious of the others, we provide a conceptualization of the impact discourse choices have on roles and power structures that emerge in tourism and hospitality businesses. This new view of the service encounter explains tourist dominance where the host willingly takes a compliance role due to discourse choices.","PeriodicalId":47333,"journal":{"name":"Tourism and Hospitality Research","volume":" 2","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2023-11-09","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"135241700","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2023-11-09DOI: 10.1177/14673584231213217
Anne Hardy, Tamara Young
Research seminars are a crucial aspect of academic careers and professional development, especially in the field of tourism and hospitality scholarship. The COVID-19 pandemic forced researchers into isolation and resulted in the cancellation of face-to-face academic seminars, conferences, and events. To continue academic knowledge transfer and research collaborations, an online seminar series called Iso-CHATS was created. The design of Iso-CHATS was theoretically informed by the Elaboration Likelihood Model (ELM), a framework focusing on maximising the uptake of messages through communication. The series became very popular and extended to a 2-year period throughout 2020 and 2021, attracting over 400 participants from 15 countries. This paper reports on the design of Iso-CHATS through the application of the ELM for academic knowledge transfer. The leaders of Iso-CHATS prioritised four factors for enhancing the uptake of messages: information quality, source credibility, interaction, and accessibility. This research challenges existing conceptions of the ELM, showing how messages are received and understood by participants in an online seminar environment. This study is important because it highlights how to design research events to enhance knowledge transfer outcomes and support wellbeing through collegial online connections.
{"title":"Online connections: Designing virtual seminars for academic knowledge transfer","authors":"Anne Hardy, Tamara Young","doi":"10.1177/14673584231213217","DOIUrl":"https://doi.org/10.1177/14673584231213217","url":null,"abstract":"Research seminars are a crucial aspect of academic careers and professional development, especially in the field of tourism and hospitality scholarship. The COVID-19 pandemic forced researchers into isolation and resulted in the cancellation of face-to-face academic seminars, conferences, and events. To continue academic knowledge transfer and research collaborations, an online seminar series called Iso-CHATS was created. The design of Iso-CHATS was theoretically informed by the Elaboration Likelihood Model (ELM), a framework focusing on maximising the uptake of messages through communication. The series became very popular and extended to a 2-year period throughout 2020 and 2021, attracting over 400 participants from 15 countries. This paper reports on the design of Iso-CHATS through the application of the ELM for academic knowledge transfer. The leaders of Iso-CHATS prioritised four factors for enhancing the uptake of messages: information quality, source credibility, interaction, and accessibility. This research challenges existing conceptions of the ELM, showing how messages are received and understood by participants in an online seminar environment. This study is important because it highlights how to design research events to enhance knowledge transfer outcomes and support wellbeing through collegial online connections.","PeriodicalId":47333,"journal":{"name":"Tourism and Hospitality Research","volume":" 4","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2023-11-09","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"135193000","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2023-11-07DOI: 10.1177/14673584231213219
Joo Ahn, Lisa Slevitch, Kyong Sik Sung
The current study aims to examine foodservice mobile commerce (MC) success model and investigate the relationships among its quality components, customer satisfaction, and repeat usage intentions in the restaurant context. The target population of the study was customers who had previous food delivery mobile application experience within the 12 months period. An online survey was conducted to collect the data and analyzed by the means of structural equation modeling. Ubiquitous connectivity, contextual offer, transaction accuracy, and content quality had significant positive impacts on customer satisfaction with food delivery mobile commerce application (MCA). The results also supported moderating effect of perceived risk on the relationship between customer satisfaction and repeat usage intentions. The study adds empirial evidence on the relationships between MCA quality components customer satisfaction. In addition, this study exaines the moderating role of perceived risk in the relationship between customer satisfaction and repeat usage intentions for food delivery mobile applications. The study can assist practitioners and MCA providers involved in the restaurant industry by showing how to configure quality components to satisfy customers and make them more willing to use food delivery mobile applications in casual dining restaurants.
{"title":"Foodservice mobile application quality determinants’ impact on customer satisfaction and repeat usage intentions: The role of perceived risk","authors":"Joo Ahn, Lisa Slevitch, Kyong Sik Sung","doi":"10.1177/14673584231213219","DOIUrl":"https://doi.org/10.1177/14673584231213219","url":null,"abstract":"The current study aims to examine foodservice mobile commerce (MC) success model and investigate the relationships among its quality components, customer satisfaction, and repeat usage intentions in the restaurant context. The target population of the study was customers who had previous food delivery mobile application experience within the 12 months period. An online survey was conducted to collect the data and analyzed by the means of structural equation modeling. Ubiquitous connectivity, contextual offer, transaction accuracy, and content quality had significant positive impacts on customer satisfaction with food delivery mobile commerce application (MCA). The results also supported moderating effect of perceived risk on the relationship between customer satisfaction and repeat usage intentions. The study adds empirial evidence on the relationships between MCA quality components customer satisfaction. In addition, this study exaines the moderating role of perceived risk in the relationship between customer satisfaction and repeat usage intentions for food delivery mobile applications. The study can assist practitioners and MCA providers involved in the restaurant industry by showing how to configure quality components to satisfy customers and make them more willing to use food delivery mobile applications in casual dining restaurants.","PeriodicalId":47333,"journal":{"name":"Tourism and Hospitality Research","volume":"5 3","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2023-11-07","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"135480529","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2023-11-05DOI: 10.1177/14673584231198438
Gürkan Çalişkan, Burhan Sevim
This study aims to explore hospitality customers’ behavioral intentions and reactions toward service robots from the perspective of the Technology Acceptance Model. Kastamonu University Scientific Research Projects Coordination Department has supported this research. In this context, the service robot was leased. The service robot has been shown to customers in the lobbies, restaurants, rest areas, and cafes of accommodation establishments. Customers were enabled to interact with the robot. The participant observation method was adopted in the study. Unstructured interviews were conducted. The data divided into categories from the perspective of the Technology Acceptance Model were processed using the MAXQDA analysis tool. The density map was drawn from the “Document Portfolio.” The data were obtained as a result of participant observation. It is divided into two categories. These; are “Behavioral Responses” and “Cognitive and Emotional Responses.” The most prominent themes within the categories are video/photo taking, speaking, touching (behavioral), excitement, liking, and having fun (cognitive and emotional). The user rate of these reactions is 7/10 on average. It was observed that the participants enjoyed, were satisfied, and wanted to interact with the service robot. These findings reveal that behavioral intentions related to technology acceptance may occur against service robots.
{"title":"Use of service robots in hospitality: An observational study in terms of technology acceptance model","authors":"Gürkan Çalişkan, Burhan Sevim","doi":"10.1177/14673584231198438","DOIUrl":"https://doi.org/10.1177/14673584231198438","url":null,"abstract":"This study aims to explore hospitality customers’ behavioral intentions and reactions toward service robots from the perspective of the Technology Acceptance Model. Kastamonu University Scientific Research Projects Coordination Department has supported this research. In this context, the service robot was leased. The service robot has been shown to customers in the lobbies, restaurants, rest areas, and cafes of accommodation establishments. Customers were enabled to interact with the robot. The participant observation method was adopted in the study. Unstructured interviews were conducted. The data divided into categories from the perspective of the Technology Acceptance Model were processed using the MAXQDA analysis tool. The density map was drawn from the “Document Portfolio.” The data were obtained as a result of participant observation. It is divided into two categories. These; are “Behavioral Responses” and “Cognitive and Emotional Responses.” The most prominent themes within the categories are video/photo taking, speaking, touching (behavioral), excitement, liking, and having fun (cognitive and emotional). The user rate of these reactions is 7/10 on average. It was observed that the participants enjoyed, were satisfied, and wanted to interact with the service robot. These findings reveal that behavioral intentions related to technology acceptance may occur against service robots.","PeriodicalId":47333,"journal":{"name":"Tourism and Hospitality Research","volume":"58 10","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2023-11-05","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"135726131","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2023-11-02DOI: 10.1177/14673584231210111
Cristina Valente-Pedro, Nélson de Matos, Patrícia Pinto
Although the influence of environmental stimuli on tourist behaviour has been studied extensively in relation to the experiences in tourism, it remains a reality and needs to be fully addressed. This paper presents a systematic literature review of peer-reviewed articles on tourism’s environmental stimuli using three main search streams: atmospherics; servicescape; and experiencescape. Scopus and Web of Science databases were searched, and 66 papers referring to the stimuli elements in the tourism setting were identified and classified into three dimensions: physical; social; and experience. The results indicate that environmental psychology is complemented by marketing to explain the servicescape from the experience economy perspective. Based on the topic’s gaps and trends, the authors propose the novel construct of a “holisticscape” as an extension of the servicescape to influence tourists’ holistic health (body, mind, and spirit). Furthermore, a research agenda with three propositions is proposed to deepen the knowledge on holisticscape. The systematisation of the setting stimuli developed in this study can guide researchers and practitioners to design and operationalise the experiences for positive post-consumption behaviour.
虽然环境刺激对旅游行为的影响已经就旅游经验进行了广泛的研究，但这仍然是一个现实，需要充分加以处理。本文采用三个主要搜索流对旅游环境刺激的同行评议文章进行了系统的文献综述:大气;servicescape;和experiencescape。检索Scopus和Web of Science数据库，对66篇涉及旅游环境刺激要素的论文进行分类，并将其分为三个维度:物理维度;社会;和经验。结果表明，从体验经济的角度出发，环境心理学与市场营销相辅相成地解释了服务逃避。根据该主题的差距和趋势，作者提出了“整体景观”的新结构，作为服务的延伸，以影响游客的整体健康(身体，思想和精神)。在此基础上，提出了一个包含三个命题的研究议程，以深化对整体景观的认识。本研究中开发的环境刺激的系统化可以指导研究人员和实践者设计和操作积极的消费后行为体验。
{"title":"Holisticscape – the extended servicescape to influence tourists’ holistic health. From a systematic literature review to a research agenda","authors":"Cristina Valente-Pedro, Nélson de Matos, Patrícia Pinto","doi":"10.1177/14673584231210111","DOIUrl":"https://doi.org/10.1177/14673584231210111","url":null,"abstract":"Although the influence of environmental stimuli on tourist behaviour has been studied extensively in relation to the experiences in tourism, it remains a reality and needs to be fully addressed. This paper presents a systematic literature review of peer-reviewed articles on tourism’s environmental stimuli using three main search streams: atmospherics; servicescape; and experiencescape. Scopus and Web of Science databases were searched, and 66 papers referring to the stimuli elements in the tourism setting were identified and classified into three dimensions: physical; social; and experience. The results indicate that environmental psychology is complemented by marketing to explain the servicescape from the experience economy perspective. Based on the topic’s gaps and trends, the authors propose the novel construct of a “holisticscape” as an extension of the servicescape to influence tourists’ holistic health (body, mind, and spirit). Furthermore, a research agenda with three propositions is proposed to deepen the knowledge on holisticscape. The systematisation of the setting stimuli developed in this study can guide researchers and practitioners to design and operationalise the experiences for positive post-consumption behaviour.","PeriodicalId":47333,"journal":{"name":"Tourism and Hospitality Research","volume":"224 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2023-11-02","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"135876323","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
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