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Crisis management, resilience and organizational learning in the event management sector: An insight from Malaysia 事件管理领域的危机管理、弹性和组织学习:来自马来西亚的见解
Q3 Business, Management and Accounting Pub Date : 2023-01-01 DOI: 10.3727/152599523x16957834460330
Zahed Ghaderi, Gelareh A Holden, Sara Abhari, Luc Béal, Zahra Behboodi
The management of major crises, resilience and organizational learning are important issues that have received scant attention in the event management industry, and limited information can be found in the mainstream literature. The current research focuses on crisis management practices, resilience, and organizational learning of event planners and management companies during the health pandemic crisis. A total of 15 in-depth interviews were conducted with event planners and management companies in Malaysia. The results showed that there were five stages of encountering the pandemic: a) panic and anxiety, b) crumbling motivation and thwarting career moves, c) paralyzing decision-making processes, d) bleeding inwards and creating an uncertain and complex environment in the organization, and e) reconsidering business operation. Moreover, three resilience adaptation strategies e.g., psychological, technological and organizational resilience were found. Event organizational learning in the form of knowledge management was another important practice during the pandemic crisis management. The study significantly contributes to literature, exploring the implication of organizational learning and resilience in the event crisis management. It further offers practical implications to event management stakeholders.
重大危机的管理、弹性和组织学习是事件管理行业中很少受到关注的重要问题,在主流文献中可以找到有限的信息。目前的研究重点是危机管理实践,弹性和组织学习的事件策划者和管理公司在卫生大流行危机。与马来西亚的活动策划和管理公司共进行了15次深度访谈。结果表明,遭遇大流行有五个阶段:a)恐慌和焦虑;b)动力崩溃和阻碍职业发展;c)决策过程瘫痪;d)内部流血,在组织中创造不确定和复杂的环境;e)重新考虑业务运营。此外,还发现了心理弹性、技术弹性和组织弹性三种弹性适应策略。知识管理形式的事件组织学习是大流行危机管理期间的另一项重要做法。本研究具有显著的文献贡献,探讨了组织学习和弹性在事件危机管理中的意义。它进一步为事件管理涉众提供了实际意义。
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引用次数: 0
CHANGES OF COSTS, EXPENDITURES AND REVENUES BETWEEN BIDDING AND STAGING THE OLYMPIC GAMES FROM SYDNEY 2000 TO TOKYO 2020 从2000年悉尼奥运会到2020年东京奥运会申办和举办期间的成本、支出和收入变化
IF 1.3 Q3 Business, Management and Accounting Pub Date : 2023-01-01 DOI: 10.3727/152599522x16419948695297
H. Preuss, Maike Weitzmann
Expected large cost overruns of Olympic Games have recently led to negative referendums. We will analyze the costs and revenues of the Olympic Games and how they change from the first budget estimation promise made to the taxpayer to the end of the Games. To accomplish this, we separate revenues and expenditures of Organizing Committees of the Olympic Games (OCOG) from capital investments for Olympics-specific infrastructure (e.g., Olympic Stadiums, Villages) from Sydney 2000 to Tokyo 2020. Irrespective of inflation in all Games, costs for Olympics-specific infrastructure overrun moderately. Expenditure overruns of the OCOG are usually compensated by increased revenues and have even ended in small profits. This paper shows the most complete set of cost, revenues and expenditure sources to calculate budget overruns while differentiating the OCOG from the non-OCOG budgets. Further, we distinguish between false budget estimations and cost overruns, then we end with a theory-led discussion of reasons for overruns, and give management recommendations.
预计奥运会成本将大幅超支,最近引发了反对公投。我们将分析奥运会的成本和收入,以及从最初向纳税人承诺的预算到奥运会结束时它们是如何变化的。为了实现这一目标,我们将奥运会组织委员会(OCOG)的收入和支出从2000年悉尼奥运会到2020年东京奥运会的特定基础设施(如奥林匹克体育场、奥运村)的资本投资中分离出来。抛开所有奥运会的通胀因素不谈,奥运会专用基础设施的成本都适度超支。奥组委的超支通常由增加的收入来弥补,甚至以微利告终。本文在区分奥组委与非奥组委预算的同时,展示了最完整的成本、收入和支出来源来计算预算超支。此外,我们区分了错误的预算估计和成本超支,然后我们以理论为主导的超支原因的讨论结束,并给出管理建议。
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引用次数: 0
MULTIDIMENSIONAL ANALYSIS OF PREDICTORS OF BEHAVIORAL INTENTIONS IN MUSIC FESTIVALS USING ENVIRONMENTAL PSYCHOLOGY 基于环境心理学的音乐节行为意向预测因素多维分析
IF 1.3 Q3 Business, Management and Accounting Pub Date : 2023-01-01 DOI: 10.3727/152599522x16419948695215
Elisa Alén-González, Lorena Rodríguez-Campo, J. A. Fraiz-Brea, Montserrat Louredo-Lorenzo
Although scholars agree that the festival experience is multidimensional, there is still no consensus in terms of the dimensions of quality and perceived value, being the analysis of the utilitarian and socio-psychological perspectives of value in the musical context insufficient. This study uses a multidimensional analysis to investigate the predictors of attendees’ behavioral intentions at an International Festival which is held annually since the year 2008. To this end, the paper begins with festival quality, using perceived value and satisfaction as intermediate constructs, which are antecedents of behavioral intentions. The results show a positive impact of festival quality on the perceived value and a direct relationship between satisfaction and loyalty. The relationship between value and satisfaction was significant for only two of the dimensions (functional and emotional value). This knowledge is necessary to implement effective strategies to improve festival experiences and satisfy attendees’ musical, artistic, psychological and social needs.
虽然学者们一致认为节日体验是多维的,但在质量和感知价值的维度上仍然没有达成共识,对音乐语境中价值的功利主义和社会心理学视角的分析不足。本研究采用多维分析的方法,对2008年以来每年举办一次的国际节日参加者行为意向的预测因素进行研究。为此,本文从节日质量入手,将感知价值和满意度作为中间构念,它们是行为意向的前因。结果表明,节日质量对感知价值有正向影响,满意度与忠诚度之间存在直接关系。价值和满意度之间的关系只有两个维度(功能价值和情感价值)是显著的。这些知识对于实施有效的策略来改善音乐节体验和满足参与者的音乐、艺术、心理和社会需求是必要的。
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引用次数: 0
UNDERSTANDING THE CRITICAL FACTORS DRIVING EVENT LEVERAGING: PERSPECTIVES FROM SMALL AND MEDIUM-SIZED ENTERPRISES 了解推动事件利用的关键因素:来自中小型企业的视角
IF 1.3 Q3 Business, Management and Accounting Pub Date : 2023-01-01 DOI: 10.3727/152599522x16419948695242
Insun Sunny Son, S. Huang
This study aims to understand tourism and hospitality small and medium-sized enterprises’ (THSMEs) decision-making about event leveraging, specifically by exploring the critical factors that drive THSMEs to engage in event leveraging. By examining event leveraging from the entrepreneurial process perspective, this study provides new understanding of evaluating and interpreting local businesses’ event leveraging. The results from semi-structured interviews with THSMEs’ owners and managers revealed four critical factors affecting THSMEs’ decision-making regarding event leveraging. Information availability, which refers to obtaining information about upcoming events in a timely manner and acquiring know-how in event leveraging, was found to be the most critical factor. This factor was found to influence another three factors, namely, business strategy, internal resources, and attitude and belief toward event leveraging. Based on the findings of this study, practical recommendations are provided for destination marketing organisations and local business associations to better support THSMEs to benefit through events.
本研究旨在了解旅游和酒店业中小企业(THSMEs)关于事件杠杆的决策,特别是通过探索推动THSMEs参与事件杠杆的关键因素。本研究从创业过程的角度考察事件杠杆,为评价和解释地方企业的事件杠杆提供了新的认识。对中小企业所有者和管理者的半结构化访谈结果揭示了影响中小企业事件杠杆决策的四个关键因素。信息可获得性是最关键的因素,信息可获得性指的是及时获取即将发生的事件的信息,并掌握事件利用的诀窍。我们发现,这一因素会影响另外三个因素,即企业战略、内部资源和对事件杠杆的态度和信念。根据这项研究的结果,为目的地营销机构和本地商业协会提供了切实可行的建议,以更好地支持中小企业通过活动获益。
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引用次数: 0
Can events impact on social connectedness and loneliness? An analysis of face-to-face and virtual events attended in South Australia 事件会影响社会联系和孤独感吗?南澳大利亚参加的面对面和虚拟活动的分析
IF 1.3 Q3 Business, Management and Accounting Pub Date : 2023-01-01 DOI: 10.3727/152599523x16896548396734
E. Kitchen, Insun Sunny Son, Julia J Jones
Festivals and events can be a platform for interactions and social connections. More recently, events have been linked to social well-being, assisting in reducing loneliness and increasing social connectedness. However, with the emergence of COVID-19, event attendance has been altered as people have been restricted from attending face-to-face events and virtual events have become a popular mode of events. This study, therefore, aims to examine whether the frequency and mode (face-to-face and virtual) of event attendance influence attendees’ feelings of loneliness and social connections. The survey results reveal the significant relationship between face-to-face event attendance and social connectedness. In contrast, the frequency of virtual event attendance was not found to have a significant effect on social connectedness or loneliness. The type of face-to-face and virtual events attended was also reported in the study, providing us with some understanding of event attendance amongst changing times.
节日和活动可以成为互动和社会联系的平台。最近,事件与社会福祉有关,有助于减少孤独感和增加社会联系。但是,随着新冠肺炎疫情的发生,人们被限制参加面对面的活动,虚拟活动成为流行的活动模式,参加活动的人数也发生了变化。因此,本研究旨在考察活动出席的频率和模式(面对面和虚拟)是否会影响参与者的孤独感和社会联系。调查结果显示,面对面的活动出席与社会联系有显著的关系。相比之下,参加虚拟活动的频率对社交联系或孤独感没有显著影响。该研究还报告了参加的面对面和虚拟活动的类型,为我们提供了一些关于时代变化中的活动出席情况的了解。
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引用次数: 0
RURAL ART FESTIVALS AND CREATIVE SOCIAL ENTREPRENEURSHIP 乡村艺术节和创造性社会创业
IF 1.3 Q3 Business, Management and Accounting Pub Date : 2023-01-01 DOI: 10.3727/152599523x16830662072107
Meng Qu, Simona Zollet
This paper examines how creativity-based social entrepreneurship and entrepreneurial networks in the context of small-scale rural art festivals can advance social and regional revitalization goals in peripheral island communities. This qualitative- and action-based research explores the effects of artistic activities on rural revitalization through the analysis of four small-scale rural events: a traditional matsuri (festival), and three contemporary art, music, and film festivals. The adaptability and diversity of the festivals’ entrepreneurial networks are investigated in greater depth by combining the literatures on rural revitalization, social entrepreneurship, bricolage and resourcefulness with the embedded and relational aspects of creative entrepreneurial networks. The study also analyzes the complex relationship between the individual actions of creative festival entrepreneurs and the socially engaged creative networks that facilitate population retention and resource exchanges in a community, and therefore rural revitalization.
本文探讨了小规模乡村艺术节背景下,以创意为基础的社会企业家精神和创业网络如何推动周边岛屿社区的社会和区域振兴目标。本研究以定性和行动为基础,通过分析四个小规模的乡村活动:一个传统祭典(祭典)和三个当代艺术、音乐和电影节,探讨艺术活动对乡村振兴的影响。结合乡村振兴、社会创业、拼贴和智谋等方面的文献,结合创意创业网络的嵌入性和关联性,对节日创业网络的适应性和多样性进行了更深入的研究。研究还分析了创意节企业家的个人行为与社会参与的创意网络之间的复杂关系,这些网络促进了社区的人口保留和资源交换,从而促进了乡村振兴。
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引用次数: 0
INTRINSIC MOTIVATIONS AND RELIGIOSITY OF CHRISTIAN CONFERENCE ATTENDEES 基督教会议参加者的内在动机和宗教信仰
IF 1.3 Q3 Business, Management and Accounting Pub Date : 2023-01-01 DOI: 10.3727/152599523x16847420514773
Aaron Tkaczynski, D. Arli
Through the lens of social identity theory, this study aims to identify which motivations are pertinent for Christian conference attendance. It also aims to determine what constitutes religiosity for attendees and if Christian conference attendance is dependent on attendees’ religiosity, demographics and/or ministry role. Based on survey responses (n = 209) collected at four Australian Christian conferences that were analysed using correlation analysis, it was concluded that although motivations are largely correlated, spiritual encouragement and congregating with like-minded people are the dominant motivations for attendance. Religiosity comprised beliefs, emotions, and behaviour. Chi-square analysis determined that attendees are of different ages, education, and ministry roles and analysis-of-variance identified respondents that exhibited high religiosity are differentiated on their demographics. Binary regression identified that Christian conference motivation was largely dependent on attendees’ religious behaviour. To further satisfy attendees, it is recommended that Christian conference organisers promote the need for togetherness and spiritual encouragement.
通过社会认同理论的视角,本研究旨在确定哪些动机与基督徒出席会议有关。它还旨在确定是什么构成了与会者的宗教信仰,以及基督教会议的出席是否取决于与会者的宗教信仰、人口统计和/或事工角色。根据在四个澳大利亚基督教会议上收集的调查反馈(n = 209),使用相关分析进行分析,得出的结论是,尽管动机在很大程度上是相关的,但精神鼓励和与志同道合的人聚集是出席会议的主要动机。宗教信仰包括信仰、情感和行为。卡方分析确定了与会者的年龄、教育程度和事工角色不同,方差分析确定了表现出高度宗教虔诚的受访者在人口统计学上是不同的。二元回归发现,基督教会议动机在很大程度上取决于与会者的宗教行为。为了进一步满足与会者,建议基督教会议的组织者宣传团结和精神鼓励的必要性。
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引用次数: 0
Event leadership matters: why a shared approach might be the answer to improved working practices in events 事件领导很重要:为什么共享方法可能是改进事件工作实践的答案
Q3 Business, Management and Accounting Pub Date : 2023-01-01 DOI: 10.3727/152599523x16950749084376
Emma Abson, Mark Norman, Peter Schofield
This research note addresses the substantial theoretical and empirical gaps in understanding event leadership and highlights the need for urgent scholarly attention in this area. In both the events industries and event studies there still exists a prevailing view that leadership is conducted only by those in formal leadership positions. In the wider frame of leadership studies, this view has been largely dismissed. We therefore challenge the conventional view of leadership in the event sector, and call for engagement with contemporary, rather than traditional perspectives of leadership, and a shift in understanding of leadership as an integral aspect of the creation and delivery of event experiences. Specifically, we propose that one of the contemporary theories of leadership, that of shared leadership, provides an effective model that could be developed further by other scholars in order to empirically understand how this theory can improve working practices in events.
本研究报告解决了在理解事件领导方面的实质性理论和经验差距,并强调了该领域迫切需要学术关注的必要性。在事件行业和事件研究中,仍然存在一种流行的观点,即领导只由那些处于正式领导职位的人进行。在更广泛的领导力研究框架中,这种观点在很大程度上被忽视了。因此,我们对活动领域的传统领导力观点提出了挑战,并呼吁采用现代而非传统的领导力观点,并转变对领导力的理解,将其视为创造和提供活动体验的一个组成部分。具体来说,我们提出当代领导理论之一,即共享领导理论,提供了一个有效的模型,可以由其他学者进一步发展,以便从经验上理解这一理论如何改善事件中的工作实践。
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引用次数: 0
Towards Transformative Event Experiences: State of the Art and Future Research 面向变革性事件体验:现状与未来研究
Q3 Business, Management and Accounting Pub Date : 2023-01-01 DOI: 10.3727/152599523x16990639314792
Krzysztof Celuch, Barbara Neuhofer
This research note reviews and discusses the state-of-the-art research on event experiences. Through an in-depth literature review, the study bridges events research and experience design to zoom in on transformative event experiences as an emerging area of interest in events research and practice. A shift from managing events to designing events, as well as a change in events to human transformation is highlighted. Finally, an agenda for future research is presented that outlines five distinct avenues for deepening our understanding of the mechanisms of transformative event experiences. The paper has important implications for research and practice for designing, facilitating, and guiding future event experiences, particularly those with a transformative potential.
本研究报告回顾并讨论了事件体验的最新研究成果。通过深入的文献回顾,本研究将事件研究和体验设计联系起来,将变革性事件体验作为事件研究和实践中一个新兴的兴趣领域。本书强调了从管理事件到设计事件的转变,以及从事件到人的转变。最后,提出了未来研究的议程,概述了深化我们对变革性事件体验机制理解的五种不同途径。本文对设计、促进和指导未来事件体验的研究和实践具有重要意义,特别是那些具有变革潜力的事件体验。
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引用次数: 0
Co-Creation of The Tourism Experience at International Sport Tourism Events 国际体育旅游赛事旅游体验的共同创造
Q3 Business, Management and Accounting Pub Date : 2023-01-01 DOI: 10.3727/152599523x16957834460303
Margarida Mascarenhas, Joana Alves, Elsa Pereira, Rute Martins
The co-creation of the tourist experience in sporting events has received little scientific attention. This study aimed to analyse the influence of co-creation of the tourist experience on the memorability of the experience through the attention and involvement of sporting event tourists, and to verify whether this influence changes with the type of experience (i.e. active participant versus spectator). A total of 356 questionnaires was collected at two international cycling events held in Portugal in 2021. The data were analysed with structural equation analysis and a Mann-Whitney test. Co-creation influences attention and involvement, which, in turn, help to explain the relationship between co-creation and memorability, highlighting differences between the two types of experience. For the first time, the on-site co-creation model was applied to sport tourism events. In this touristic context, experiences must be developed through a customized approach based on the creation of hedonic and eudaimonic experiences.
体育赛事中游客体验的共同创造很少受到科学的关注。本研究旨在通过体育赛事游客的注意力和参与来分析旅游体验的共同创造对体验可记忆性的影响,并验证这种影响是否随体验类型(即积极参与者与旁观者)而变化。在2021年在葡萄牙举行的两场国际自行车赛事中,共收集了356份问卷。采用结构方程分析和Mann-Whitney检验对数据进行分析。共同创造影响注意力和投入,这反过来又有助于解释共同创造和记忆之间的关系,突出了两种体验之间的差异。首次将现场共创模式应用于体育旅游赛事。在这种旅游环境下,必须通过一种基于创造享乐和愉悦体验的定制方法来开发体验。
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引用次数: 0
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EVENT MANAGEMENT
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