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LEADING IN THE DIGITAL AGE: CONCEPTUALISING DIGITAL LEADERSHIP AND ITS INFLUENCE ON SERVICE INNOVATION PERFORMANCE 数字时代的领导:数字领导的概念及其对服务创新绩效的影响
Q3 MANAGEMENT Pub Date : 2023-11-04 DOI: 10.1142/s1363919623500317
TOBIAS SCHUSTER, TIMO J. J. BRUNNER, MALTE H. G. SCHNEIDER, CLAUDIA LEHMANN, DOMINIK K. KANBACH
Although firms rely on employees’ innovative work behaviour and effective leadership to achieve service innovation performance, these relations remain underexplored, especially regarding digital leadership. We conceptualise a digital leader’s capabilities and explore influences on innovative work behaviour and service innovation performance, using the dynamic capabilities view as a theoretical lens. Applying a multi-method exploratory research design, our qualitative results, based on 34 expert interviews, deliver a taxonomy of digital leadership capabilities along three dimensions. With 249 survey participants, we quantitatively tested dimensional influences individually (multidimensional view) and collectively (unidimensional view) using structural equation modelling. In line with our mediation results, both views are significantly positively related to innovative work behaviour; still, only the unidimensional view significantly influences service innovation performance. Our results underpin the comprehensive character of digital leadership capabilities contributing to innovation research with a new “antecedal” perspective. We also provide practical relevance by revealing innovation-effective leadership capabilities.
虽然企业依靠员工的创新工作行为和有效的领导来实现服务创新绩效,但这些关系仍未得到充分探讨,特别是在数字领导方面。我们将数字化领导者的能力概念化,并利用动态能力观点作为理论视角,探索其对创新工作行为和服务创新绩效的影响。采用多方法探索性研究设计,我们的定性结果基于34位专家访谈,从三个维度提供了数字领导能力的分类。在249名调查参与者中,我们使用结构方程模型定量测试了维度影响(多维视图)和集体(一维视图)。与我们的中介结果一致,这两种观点都与创新工作行为显著正相关;然而,只有单维视角对服务创新绩效有显著影响。我们的研究结果支持了数字领导能力的综合特征,为创新研究提供了新的“先行”视角。我们还通过揭示创新有效的领导能力提供实际的相关性。
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引用次数: 0
ORGANISING DEVELOPMENT PROCESSES: THE CASE OF PRODUCT–SERVICE SYSTEMS 组织开发过程:以产品服务系统为例
Q3 MANAGEMENT Pub Date : 2023-10-31 DOI: 10.1142/s1363919623500305
TOR HELGE AAS, KARL JOACHIM BREUNIG, MAGNUS MIKAEL HELLSTRÖM, KATJA MARIA HYDLE
This study addresses the development of new integrated product–service systems (PSSs). Most empirical research on the organisation of development processes has focussed on new product development, new service development, software development and new business model development in isolation; however, the development of new, complex PSSs that require the integration of these development efforts has received limited research attention. We address this literature gap through a qualitative, in-depth study of five firms operating in the business-to-business context. The findings demonstrate that all new PSS development processes did not implement and use one specific process model. Instead, the organisation of new PSS development processes was contingent upon the type of services to be offered and the target business model. This study proposes a contingency framework for development processes that provides considerable guidance to managers searching for ways to facilitate the processes of developing new PSSs.
本研究探讨新的综合产品服务系统(pss)的发展。大多数关于开发过程组织的实证研究都孤立地关注新产品开发、新服务开发、软件开发和新商业模式开发;然而,需要整合这些开发努力的新型复杂pss的开发受到了有限的研究关注。我们通过对在企业对企业环境中运营的五家公司进行定性、深入的研究来解决这一文献空白。研究结果表明,所有新的PSS开发过程并没有实现和使用一个特定的过程模型。相反,新PSS开发流程的组织取决于要提供的服务类型和目标业务模型。本研究为开发过程提出了一个权变框架,为管理人员寻找促进开发新PSSs过程的方法提供了相当大的指导。
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引用次数: 0
BUSINESS MODEL INNOVATION 2.0: A CONCEPTUAL APPROACH TO ADD RESPONSIBILITY 商业模式创新2.0:增加责任的概念方法
Q3 MANAGEMENT Pub Date : 2023-10-31 DOI: 10.1142/s1363919623400042
VALENTIN ERNST, CHRISTOPH H. WECHT, MAXIMILIAN BÖGER, FRANK KOPPENHAGEN
In this paper, a responsible business model innovation process is developed based on the existing process of the St. Gallen Business Model Navigator. For its development, a literature review was conducted to formulate requirements that a responsible business model innovation process should fulfil. In particular, the four guiding principles of responsible research and innovation were considered: anticipation, inclusion, reflection, and responsiveness. Based on these findings, several aspects were added to the Business Model Navigator. The focus was on extending the description of a business model along the magic triangle with two additional levels, the environmental one and the social one. Additionally a new step was added in the initiation phase to make the purpose of the process more visible. The results contribute to the current understanding of a responsible business model innovation process, where ethical, social, and environmental aspects are included as core parts of the business model itself.
本文在St. Gallen business model Navigator现有流程的基础上,开发了一个负责任的商业模式创新流程。对于其发展,进行了文献综述,以制定负责任的商业模式创新过程应满足的要求。特别考虑了负责任研究和创新的四项指导原则:预期、包容、反思和响应。根据这些发现,将几个方面添加到Business Model Navigator中。重点是将商业模式的描述扩展到两个额外的层面,一个是环境层面,一个是社会层面。此外,在启动阶段添加了一个新步骤,以使流程的目的更加明显。结果有助于当前对负责任的商业模式创新过程的理解,其中道德,社会和环境方面被包括为商业模式本身的核心部分。
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引用次数: 0
UTILISING ARTIFICIAL INTELLIGENCE TO INVESTIGATE THE RELEVANCE OF CUSTOMER BENEFITS 利用人工智能来调查客户利益的相关性
Q3 MANAGEMENT Pub Date : 2023-10-31 DOI: 10.1142/s1363919623400066
ADRIAN BRAUMANDL, ALEX PONNRAJ, JULIAN BRÜCKEL, KATHARINA BAUSE, ALBERT ALBERS
To support market success, it is important to identify customer needs, and the relation between customer needs and customer purchasing behaviour. This paper provides an overview over existing, already established approaches to determine the relevance of customer benefits. Then, an approach utilising artificial neural networks to correlate the attributes of battery electric vehicles and their sales performance is presented. This approach is discussed in relation to needs expressed by customers in surveys as well as typical user behaviour of passenger cars. It seems that, for example, charging speed of electric vehicles is more important than operational range despite customers regularly expressing operational range as their greatest concern. The presented approach can be integrated into the reference process for developing product profiles and can be coupled with drive system optimisation methods, to consider sales performance alongside vehicle performance, efficiency and costs in the early stage of product generation engineering.
为了支持市场的成功,识别顾客需求以及顾客需求和顾客购买行为之间的关系是很重要的。本文概述了现有的,已经建立的方法来确定客户利益的相关性。然后,提出了一种利用人工神经网络将纯电动汽车的属性与销售业绩关联起来的方法。本文结合调查中顾客表达的需求以及乘用车的典型用户行为,讨论了这种方法。例如,充电速度似乎比行驶里程更重要,尽管客户经常表示行驶里程是他们最关心的问题。所提出的方法可以集成到开发产品概况的参考过程中,并可以与驱动系统优化方法相结合,在产品生成工程的早期阶段考虑销售业绩以及车辆性能、效率和成本。
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引用次数: 0
GREEN INNOVATION LAUNCH VERSUS EXPANSION: DO THE PUBLIC POLICY SUPPORTS NEEDED VARY BY FIRM SIZE? 绿色创新启动与扩张:所需的公共政策支持是否因企业规模而异?
Q3 MANAGEMENT Pub Date : 2023-10-30 DOI: 10.1142/s1363919623500299
JUSTIN DORAN, GERALDINE RYAN, NÓIRÍN McCARTHY, MARI O’CONNOR
Green innovation is garnering increasing attention in business, academic and policy circles as a route to sustainable growth and development. Governments have introduced a range of policies to encourage and enable firms to introduce and expand their offerings of environmental friendly goods and services. While environmental regulation has been shown to be an important driver of green innovation, little is known about whether other types of polices, such as financial incentives, technical and marketing supports, and assistance with identifying potential markets, are important to firms of all sizes at different stages of the green innovation process (i.e., at product/service launch vs. product/service expansion). Using data from the European Commission, the results show that policy support to identify markets or customers is deemed important by firms of all sizes to introduce green goods and services. However, this support is no longer perceived as important to expand firms’ green portfolio. This suggests firms capitalise by using their existing markets or customers. The results do not lend support to the view of small firms as the most resource constrained and hence needing the greatest policy supports. Overall, the results point to the need for a variety of policy supports targeted at (1) firms of different sizes and (2) by stage of the green innovation process.
绿色创新作为实现可持续增长和发展的途径,越来越受到商界、学术界和政策界的关注。各国政府已采取了一系列政策,鼓励并使公司能够引进和扩大提供无害环境的商品和服务。虽然环境法规已被证明是绿色创新的重要驱动因素,但对于其他类型的政策,如财政激励、技术和营销支持以及识别潜在市场的帮助,是否对绿色创新过程中不同阶段(即产品/服务推出与产品/服务扩展)的各种规模的公司都很重要,我们知之甚少。利用欧盟委员会的数据,研究结果表明,无论企业规模大小,都认为为确定市场或客户提供政策支持对引入绿色产品和服务很重要。然而,这种支持不再被认为对扩大企业的绿色投资组合很重要。这表明公司通过利用现有的市场或客户来资本化。研究结果并不支持小企业是最受资源限制、因此需要最大政策支持的观点。总体而言,研究结果表明,需要针对(1)不同规模的企业和(2)不同阶段的绿色创新过程提供各种政策支持。
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引用次数: 0
EARLY VALIDATION OF HIGH-TECH STARTUPS BY USING (BIG) DATA 利用(大)数据对高科技创业公司进行早期验证
Q3 MANAGEMENT Pub Date : 2023-10-30 DOI: 10.1142/s1363919623400108
SAAD AHMED, MARIANNE KJØRSTAD, GERRIT MULLER, OTTAR SUNDHEIM
This study focuses on high-tech startups in the Norwegian context and investigates the use of data and/or big data to support validation at the early stage of development. Early-stage startups often fail due to lack of validation and incur loss to all the stakeholders involved in the process. Early validation through a lean or agile approach can help these young companies to manoeuvre through a turbulent external environment. The results from the study show that big data and/or data can act as a support at this stage but is not necessarily the sole solution to the problem. There are various barriers that need to be addressed for successful data-based validation. Based on multi-case study research method, this study proposes an early validation user guide (EVU) to overcome these barriers and make data adoption easier. The EVU can provide startups support to show how and when to use data and/or big data depending on the market context. The study thus contributes to the current body of knowledge of innovation and entrepreneurship concerning validation for early stage startups and can also guide practitioners in validating their startup ideas.
本研究的重点是挪威的高科技创业公司,并调查了数据和/或大数据的使用,以支持开发早期阶段的验证。早期阶段的创业公司往往因为缺乏验证而失败,并给参与这个过程的所有利益相关者带来损失。通过精益或敏捷方法的早期验证可以帮助这些年轻的公司在动荡的外部环境中进行操作。研究结果表明,在这个阶段,大数据和/或数据可以作为支持,但不一定是解决问题的唯一方法。要成功地进行基于数据的验证,需要解决各种障碍。基于多案例研究方法,本研究提出了一个早期验证用户指南(EVU)来克服这些障碍,使数据更容易被采用。EVU可以根据市场环境为初创公司提供支持,以显示如何以及何时使用数据和/或大数据。因此,该研究有助于当前关于早期创业公司验证的创新和创业知识体系,也可以指导从业者验证他们的创业想法。
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引用次数: 0
REASONS AND TRIGGERS USING RESEARCH RESULTS IN CORPORATE PRODUCT ENGINEERING 在企业产品工程中使用研究结果的原因和触发因素
Q3 MANAGEMENT Pub Date : 2023-10-27 DOI: 10.1142/s1363919623400054
CHRISTOPH KEMPF, MICHAEL SCHLEGEL, SIMON RAPP, KAMRAN BEHDINAN, ALBERT ALBERS
In product engineering, the development of new innovations is a big challenge due to the high complexity of nowadays systems. Research results are a high-potential input for companies to still advance their technologies and solutions. However, using research as a source of new knowledge and technologies is a non-trivial process that can often be neglected by many companies. The goal of this investigation is to gain and provide an understanding of the specific triggers and reasons for corporate product engineers to use research results as input in their development process. Based on nine semi-structured interviews with experts from different engineering companies, we present a model that explains these reasons, triggers, and situations to use research results. We believe that our model will help to raise the awareness of corporate product engineers to the potential of using research results within their design activities. Furthermore, the outcome of this investigation provides a basis for further research to improve the usability and actual usage of research results in corporate product engineering. Therefore, in our further research, we will use these results for developing decision support for corporate engineers to decide when to look into research.
在产品工程中,由于当今系统的高度复杂性,开发新的创新是一个巨大的挑战。研究成果是公司推进技术和解决方案的高潜力投入。然而,利用研究作为新知识和新技术的来源是一个重要的过程,往往被许多公司所忽视。本调查的目标是获得并提供对企业产品工程师在开发过程中使用研究结果作为输入的具体触发因素和原因的理解。基于对来自不同工程公司的专家的九次半结构化访谈,我们提出了一个模型来解释这些原因、触发因素和使用研究结果的情况。我们相信,我们的模型将有助于提高企业产品工程师对在设计活动中使用研究成果的潜力的认识。此外,本研究的结果为进一步的研究提供了基础,以提高研究成果在企业产品工程中的可用性和实际使用。因此,在我们进一步的研究中,我们将使用这些结果为公司工程师开发决策支持,以决定何时进行研究。
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引用次数: 0
INFLUENCING FACTORS ON CREATIVITY IN DISTRIBUTED TEAMS — SYSTEMATIC LITERATURE REVIEW 分布式团队创造力的影响因素——系统文献综述
Q3 MANAGEMENT Pub Date : 2023-10-26 DOI: 10.1142/s1363919623400091
ANNIKA BASTIAN, MELINA WASSERBÄCH, ALBERT ALBERS
Creativity has been identified as a critical activity in distributed product development. Various methods and tools support distributed product development and distributed teams in general, but none with a focus on creative problem solving. To tackle this challenge, a systematic literature review has been conducted to gather the influencing factors on distributed creativity to be used as a starting point for supporting creativity in distributed product development teams. Within this submission, an impact model is developed, focusing on the success factors of creativity. Furthermore, the interconnection between the factors is modelled. Barriers to creative problem solving are included as well but will be the focus of a following publication.
创造力被认为是分布式产品开发中的一项关键活动。各种方法和工具通常支持分布式产品开发和分布式团队,但没有一种方法和工具关注于创造性地解决问题。为了应对这一挑战,我们进行了系统的文献综述,以收集分布式创造力的影响因素,作为支持分布式产品开发团队创造力的起点。在此提交中,开发了一个影响模型,重点关注创造力的成功因素。在此基础上,建立了各因素之间的相互关系模型。创造性解决问题的障碍也包括在内,但将是后续出版物的重点。
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引用次数: 0
MANAGING THE CO-CREATION PROCESS: WHEN THE CAKE DOES NOT RISE 管理共同创造过程:当蛋糕没有升起时
Q3 MANAGEMENT Pub Date : 2023-10-26 DOI: 10.1142/s136391962340008x
ALEXANDRA DION-POULIN, SOPHIE VEILLEUX, VÉRONIQUE PERREAULT, SYLVIE L. TURGEON
Co-creation is recognised in the literature as fostering successful collaboration between academia and industry. Although models do exist, they only contain general principals and provide no details about the process from ideation to value creation. Moreover, they are established based on a consideration that industry submits a problem and the university provides solutions. However, with increasing pressure on researchers for their research to lead to tangible applications, universities must now also turn to firms to pinpoint their needs and practices. The purpose of this paper is to understand how a researcher can implement and manage a co-creation project in collaboration with firms to foster innovation. A university research team in food science and technology, in response to the issue of allergen management in the food service industry, more specifically the use of eggs in pastries, has led a co-creation project with six professional pastry chefs to improve cake formulations, in which eggs were replaced with legume puree. Based on the results and the literature, a model to manage the co-creation process between academia and industry that incorporates a collaboration platform is proposed. This paper also identifies the concrete practices that foster creativity and interaction among participants and that lead to innovation.
在文献中,共同创造被认为是促进学术界和工业界之间成功合作的一种方式。虽然模型确实存在,但它们只包含一般原则,并没有提供从构思到价值创造过程的细节。此外,它们是基于行业提出问题,大学提供解决方案的考虑而建立的。然而,随着研究人员面临越来越大的压力,要求他们的研究产生切实的应用,大学现在也必须转向公司,以确定它们的需求和实践。本文的目的是了解研究人员如何与企业合作实施和管理共同创造项目以促进创新。针对食品服务行业过敏原管理的问题,更具体地说,是鸡蛋在糕点中的使用问题,一个大学食品科学与技术研究团队与六位专业糕点厨师共同发起了一个改进蛋糕配方的共同创造项目,其中鸡蛋被豆类泥取代。在此基础上,提出了一个包含协作平台的产学研共创管理模式。本文还确定了促进参与者之间的创造力和互动并导致创新的具体实践。
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引用次数: 0
INNOVATION CHAMPIONS AND SUSTAINABLE DEVELOPMENT PROJECTS: SYSTEMATIC LITERATURE REVIEW AND INTEGRATIVE MODEL 创新冠军与可持续发展项目:系统文献综述与整合模型
Q3 MANAGEMENT Pub Date : 2023-10-20 DOI: 10.1142/s1363919623300027
AFAF KAMAL MAHADI HASSAN
Innovation champions often play an important role in enabling sustainable development (SD). The rise of innovative ideas and technologies in the field of SD has led to major changes in the nature of adopted innovation. In turn, this calls for investigating the available knowledge on innovation champions’ various roles and their influence on SD projects. This paper provides a systematic literature review on innovation champions’ roles from a project-based perspective. Considering a search of 118 papers from high-quality journals, 69 peer-reviewed papers were identified as relevant and synthesised earlier knowledge on innovation champions and SD. The literature review revealed that innovation champions could have direct influence on the adoption and implementation of SD projects, which entail countless innovative products, processes, and technologies. Consequently, the findings of the research were used to develop an integrative model that associates the various roles of innovation champions to the successful implementation of SD projects.
创新先锋往往在实现可持续发展方面发挥重要作用。可持续发展领域的创新思想和技术的兴起导致了采用创新的性质发生了重大变化。反过来,这要求调查现有的知识,创新冠军的各种角色和他们对可持续发展项目的影响。本文从项目视角对创新冠军角色进行了系统的文献综述。在对118篇高质量期刊论文的检索中,69篇经同行评审的论文被确定为与创新冠军和可持续发展相关的综合早期知识。文献综述表明,创新冠军可以直接影响可持续发展项目的采用和实施,这需要无数的创新产品、流程和技术。因此,研究结果被用于开发一个综合模型,该模型将创新冠军的各种角色与可持续发展项目的成功实施联系起来。
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引用次数: 0
期刊
International Journal of Innovation Management
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