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Transformative brand experiences and consumer-based brand equity in heritage tourism: The role of authenticity and motives 遗产旅游中的变革性品牌体验和基于消费者的品牌资产:真实性和动机的作用
IF 5.1 3区 管理学 Q1 BUSINESS Pub Date : 2024-08-07 DOI: 10.1177/13567667241264840
Effie Steriopoulos, John Hall, Leonie Lockstone-Binney, Marion Steel, Ho Yin Wong
This study explores the heritage brand experience of the consumer and the journey from brand knowledge to loyalty in the context of a transformative brand experience (TBE). A phenomenological approach was adopted to explore meanings of the transformative experience in respect of visitor motives, authenticity, emotional engagement, and brand equity. Interview data obtained from 46 consumers of a heritage brand are supported by photographs, images and participants’ journal writings that offer valuable insights into TBE. The findings revealed that key elements of TBE influence consumers’ relationship with the heritage brand, and that the TBE influences the pathway towards loyalty. This study proposes a TBE model that explains the consumer pathway from brand knowledge towards brand loyalty when consumers engage with heritage brands during transformative experiences. By exploring consumer-based brand equity in tourism heritage experiences, the model contributes to theory related to the domains of heritage branding and tourist experience.
本研究探讨了消费者的遗产品牌体验,以及在变革性品牌体验(TBE)背景下从品牌认知到品牌忠诚的过程。研究采用了现象学方法,从游客动机、真实性、情感参与和品牌资产等方面探讨了变革性体验的意义。从一个遗产品牌的 46 名消费者那里获得的访谈数据,辅以照片、图像和参与者的日记,为 TBE 提供了宝贵的见解。研究结果表明,"传统教育 "的关键要素会影响消费者与遗产品牌的关系,并且 "传统教育 "会影响消费者的忠诚度。本研究提出了一个 "传统教育因素 "模型,用以解释消费者在参与遗产品牌的变革性体验时,从品牌认知到品牌忠诚的过程。通过探索旅游遗产体验中基于消费者的品牌资产,该模型有助于遗产品牌和旅游体验领域相关理论的发展。
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引用次数: 0
Theme park visitors’ responses to monetary promotions: The moderating roles of promotion frequency and original price 主题公园游客对货币促销的反应:促销频率和原价的调节作用
IF 5.1 3区 管理学 Q1 BUSINESS Pub Date : 2024-08-07 DOI: 10.1177/13567667241269056
Zengxian Liang, Siqing Su, Yujie Sun, Hui Luo
Previous research has shed light on how monetary promotions affect visitors’ purchase intentions, leading many theme parks to adopt these strategies. Yet, with different promotion frequencies and original prices, the effectiveness of these promotions may diverge. Utilizing three experimental studies, this research demonstrates that perceived value fully mediates the significant impact of monetary promotions on purchase intentions. Original price moderates this effect, whereas the moderating role of promotion frequency was not significant. Specifically, for high-priced theme parks offering minimal discounts, “amount off” was preferred over “percentage off,” irrespective of promotion frequency. When original prices are low, the effectiveness of two promotional messages becomes indistinguishable. Both theoretical and managerial implications are further elaborated.
以往的研究揭示了货币促销如何影响游客的购买意向,因此许多主题公园都采取了这些策略。然而,由于促销频率和原价不同,这些促销活动的效果也可能不同。本研究通过三项实验研究证明,感知价值完全调节了货币促销对购买意向的显著影响。原价对这一影响有调节作用,而促销频率的调节作用并不显著。具体来说,对于提供最低折扣的高价主题公园,无论促销频率如何,"折扣金额 "都比 "折扣百分比 "更受青睐。当原价较低时,两种促销信息的效果就没有区别了。本文还进一步阐述了理论和管理意义。
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引用次数: 0
Tourists’ ethically responsible participation in animal-based tourism: A configurational impact assessment 游客参与动物旅游的道德责任:配置影响评估
IF 5.1 3区 管理学 Q1 BUSINESS Pub Date : 2024-08-06 DOI: 10.1177/13567667241268650
Xiaoting Chi, Seongseop (Sam) Kim, Amare Yaekob Chiriko, Heesup Han, Xin Cheng, Bo Meng, Jinkyung Jenny Kim
Ethical concerns about animal-based tourism are raising ongoing attention from the international community, and investigation of tourists’ ethically responsible behaviors in animal eco-tourism is limited. This study investigated the formation of ethically responsible behaviors by integrating constituents from the value-belief-norm (VBN) theory, the norm-activation model (NAM), and the theory of planned behavior (TPB), including biospheric value, altruistic value, ethical beliefs, awareness of ethical issues, ascribed responsibility, personal norm, attitude, social norm, and behavioral intentions with regard to animal-based tourism. The cultural involvement of Confucian harmony and media coverage were found to positively influence awareness of ethical issues. The proposed research framework was further optimized by identifying a moderator, described as perceptions of animal protection. Methodologically, along with structural equation modeling (SEM) analysis, this study also used fuzzy-set qualitative comparative analysis (fsQCA) to evaluate asymmetric configurations (causal recipes) and necessary conditions for predicting different levels of behavioral intentions in animal-based tourism.
基于动物的旅游业所引发的伦理问题正在引起国际社会的持续关注,而对游客在动物生态旅游中的伦理责任行为的调查却十分有限。本研究通过整合价值-信念-规范(VBN)理论、规范-激活模型(NAM)和计划行为理论(TPB)中的成分,包括生物圈价值、利他价值、伦理信念、伦理问题意识、责任归属、个人规范、态度、社会规范和行为意向,对动物生态旅游中游客伦理责任行为的形成进行了研究。研究发现,儒家和谐的文化参与和媒体报道对伦理问题意识有积极影响。通过确定调节因素(即动物保护意识),进一步优化了所提出的研究框架。在方法上,除了结构方程建模(SEM)分析之外,本研究还使用了模糊集定性比较分析(fsQCA)来评估非对称配置(因果配方)以及预测动物旅游中不同程度行为意向的必要条件。
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引用次数: 0
Leveraging gamification for tourism marketing activities: Toward a comprehensive conceptual model 利用游戏化开展旅游营销活动:建立一个全面的概念模型
IF 5.1 3区 管理学 Q1 BUSINESS Pub Date : 2024-08-06 DOI: 10.1177/13567667241268725
Garima Malik, Piyush Sharma, Debasis Pradhan
Gamification has become one of the most effective ways to generate customer engagement. However, there needs to be more structured research on the drivers of the adoption and sustained use of gamification in travel and tourism research. Drawing upon the uses and gratifications theory and the technology acceptance model, this research examines the individual motivational drivers for adopting gamification in the context of tourism services. We employed a combination of partial least squares—structural equation modeling and fuzzy set qualitative comparative analysis on the data gathered from 680 users of various online travel agencies. Our findings show that individual motivational dimensions of uses and gratifications significantly influence perceived usefulness and ease of use in gamified marketing activities. Our analysis demonstrates five configurations leading to a high level of adoption of gamified marketing activities. This study extends the use of gamification in the tourism industry, offering insights into enhancing customer motivations for adopting and effectively utilizing game mechanics and dynamics in marketing activities. Furthermore, through a novel framework, this study advances the uses and gratification theory at the intersection of gamification research and tourism literature.
游戏化已成为吸引客户参与的最有效方法之一。然而,在旅行和旅游业研究中,还需要对采用和持续使用游戏化的驱动因素进行更多结构化研究。本研究借鉴了 "使用与满足 "理论和 "技术接受模型",探讨了在旅游服务中采用游戏化的个人动机。我们采用偏最小二乘法-结构方程模型和模糊集定性比较分析相结合的方法,对从不同在线旅行社的 680 名用户那里收集到的数据进行了分析。我们的研究结果表明,在游戏化营销活动中,"使用 "和 "满足 "这两个个体动机维度对感知有用性和易用性有显著影响。我们的分析表明了导致游戏化营销活动高采用率的五种配置。本研究扩展了游戏化在旅游业中的应用,为增强客户在营销活动中采用和有效利用游戏机制和动态的动机提供了见解。此外,通过一个新颖的框架,本研究在游戏化研究和旅游文献的交叉点上推进了使用和满足理论。
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引用次数: 0
Tourists’ visual attention to cultural landscapes under crowding stimuli: An eye-tracking approach 拥挤刺激下游客对文化景观的视觉注意力:眼动跟踪法
IF 5.1 3区 管理学 Q1 BUSINESS Pub Date : 2024-08-06 DOI: 10.1177/13567667241268918
Mengqing Wang, Peizhe Li, Xiao Xiao, Honglei Zhang, Junyu Lu, Yuhua Xu
Research on visual attention and perceived crowding in culture-oriented tourism destinations remains scant. This study examines the effects of varying environmental stimuli on tourists’ visual attention to cultural landscapes. Eye-tracking experiments and self-reported surveys were used to collect data ( n = 50). Participants were asked to view photos presenting varying environmental stimuli (e.g. crowding, mask-wearing measurement, etc.) in two culture-oriented tourism destinations (indoor and outdoor culture-oriented tourism destinations), followed by a questionnaire survey. Findings revealed that tourists paid more attention to the human crowds than cultural landscape when social density increased. Perceived crowding was significantly influenced by visual attention to cultural landscapes in both indoor and outdoor tourism destinations, with more silent effects in indoor settings. The findings of this study extend the normative theory of crowding and dual-process theory, and provide practical insights to optimize design for cultural landscapes and facilities to minimize tourists’ perceived crowding in culture-oriented tourism destinations.
有关以文化为导向的旅游目的地的视觉注意力和拥挤感的研究仍然很少。本研究探讨了不同环境刺激对游客文化景观视觉注意力的影响。研究采用眼动跟踪实验和自我报告调查来收集数据(n = 50)。参与者被要求观看两个文化导向型旅游目的地(室内和室外文化导向型旅游目的地)中呈现不同环境刺激(如拥挤、戴面具测量等)的照片,然后进行问卷调查。研究结果表明,当社会密度增加时,游客更关注人流而非文化景观。在室内和室外旅游目的地,游客对文化景观的视觉注意力对拥挤感都有明显影响,而在室内环境中,这种影响更为明显。本研究的结果扩展了拥挤的规范理论和双重过程理论,并为优化文化景观和设施的设计以最大限度地减少游客在以文化为导向的旅游目的地中感知到的拥挤提供了实用的启示。
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引用次数: 0
How celebrity-endorsed travel livestreaming triggers impulsive buying? The role of trust and positive emotions 名人代言的旅游直播如何引发冲动性购买?信任和积极情绪的作用
IF 5.1 3区 管理学 Q1 BUSINESS Pub Date : 2024-08-02 DOI: 10.1177/13567667241268667
Bassam Samir Al-Romeedy, Heba Salah Zaki
Although impulsive buying (IB) has spread because of livestreaming, current knowledge on this topic is still relatively rare. Therefore, to understand the underlying mechanisms beyond this relationship, this study aims to investigate the effect of celebrity-endorsed travel livestreaming (CETLS) on consumers’ IB. Further, it explores the mediating roles of positive emotions (PEs) and trust (TS). Data were collected from members of travel groups on social media networks. PLS-SEM analysis of 584 valid responses was employed. The findings showed that CETLS significantly and positively affects consumers’ PEs, TS, and IB. Moreover, the findings depicted that PEs and TS mediates the link between CETLS and IB. This study provides a valuable perspective to explore tourists’ IB through CETLS. Further, it also advances knowledge of tourists’ IB by investigating the mediating role of PEs and TS.
尽管冲动性购买(IB)已因直播而传播开来,但目前有关这一主题的知识仍相对匮乏。因此,为了了解这种关系之外的潜在机制,本研究旨在调查名人代言的旅游直播(CETLS)对消费者冲动性购买的影响。此外,本研究还探讨了积极情绪(PE)和信任(TS)的中介作用。数据收集自社交媒体网络上的旅游小组成员。对 584 个有效回答进行了 PLS-SEM 分析。研究结果表明,CETLS 对消费者的积极情绪(PEs)、信任(TS)和 IB 有显著的正向影响。此外,研究结果还表明,PEs 和 TS 在 CETLS 与 IB 之间起到了中介作用。本研究为通过 CETLS 探讨游客的 IB 提供了一个有价值的视角。此外,它还通过研究 PEs 和 TS 的中介作用增进了对游客 IB 的了解。
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引用次数: 0
Social media marketing and its influence on the hotel performance: Mediating role of customer relationship management capabilities 社交媒体营销及其对酒店业绩的影响:客户关系管理能力的中介作用
IF 5.1 3区 管理学 Q1 BUSINESS Pub Date : 2024-08-02 DOI: 10.1177/13567667241266968
Aijaz Ahmad Khaki, Tawseeq Ali Khan
The current study aims to identify the determinants that inspire hotels based in Jammu & Kashmir to employ social media marketing (SMA) to improve their performance in addition to the mediating influence of customer relationship management capabilities (CRMC). The study adopts a quantitative approach where data is gathered from 389 hotel managers/owners. Empirical validation of the theoretical model employing structural equation modelling with Smart-PLS4 is accomplished. The findings show that a hotel's adoption of SMA is influenced by perceived usefulness, perceived ease of use, cost-effectiveness, institutional pressure and structural assurance. Hotels’ acceptance of SMA improves their performance significantly, with CRMC having a partial mediating effect.
本研究旨在确定促使查谟和克什米尔地区酒店采用社交媒体营销(SMA)提高业绩的决定因素,以及客户关系管理能力(CRMC)的中介影响。研究采用定量方法,从 389 名酒店经理/业主处收集数据。利用 Smart-PLS4 的结构方程模型对理论模型进行了经验验证。研究结果表明,酒店采用 SMA 受感知有用性、感知易用性、成本效益、制度压力和结构保证的影响。酒店对 SMA 的接受能显著提高其绩效,而 CRMC 具有部分中介效应。
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引用次数: 0
Virtual reality in wine tourism: Immersive experiences for promoting travel destinations 葡萄酒旅游中的虚拟现实技术:推广旅游目的地的沉浸式体验
IF 5.1 3区 管理学 Q1 BUSINESS Pub Date : 2024-08-02 DOI: 10.1177/13567667241267306
Nuno Sousa, Elisa Alén, Nieves Losada, Miguel Melo
Virtual reality (VR) has emerged as a powerful promotional tool in tourism, providing consumers immersive and engaging experiences. However, its specific impact on the wine tourism sector remains underexamined. This study aims to both investigate and convincingly highlight the promotional influence of VR on the intention to visit wine tourism destinations. By providing an immersive VR experience to 405 participants, our research revealed that the quality of VR experiences is essential for generating consumer satisfaction. More crucially, we found that wine tourists’ satisfaction with VR experiences plays a crucial role in motivating them to visit a destination. Our results not only fill a gap in understanding the impact of VR on wine tourist behaviour but also offer valuable insights for marketing professionals and companies in the sector. This study emphasises the critical need for enjoyable, high-quality and satisfying VR experiences to catalyse the intention to visit. In doing so, we contribute to academic knowledge and provide practical guidance for the industry, highlighting VR's effectiveness as a promotional strategy in wine tourism. This research is not merely an exploration but a compelling defense of VR's transformative influence on wine tourist behaviour.
虚拟现实(VR)已成为旅游业中一种强大的促销工具,为消费者提供身临其境、引人入胜的体验。然而,其对葡萄酒旅游业的具体影响仍未得到充分研究。本研究旨在调查并令人信服地强调 VR 对葡萄酒旅游目的地访问意向的促进作用。通过为 405 名参与者提供身临其境的 VR 体验,我们的研究发现,VR 体验的质量对于提高消费者满意度至关重要。更重要的是,我们发现葡萄酒游客对 VR 体验的满意度在促使他们访问目的地方面起着至关重要的作用。我们的研究结果不仅填补了了解 VR 对葡萄酒游客行为影响的空白,还为该行业的营销专业人员和公司提供了宝贵的见解。这项研究强调,亟需愉快、高质量和令人满意的 VR 体验来激发游客的旅游意向。在此过程中,我们对学术知识做出了贡献,并为行业提供了实际指导,强调了 VR 作为葡萄酒旅游推广策略的有效性。这项研究不仅仅是一项探索,更是对 VR 对葡萄酒游客行为的变革性影响的有力辩护。
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引用次数: 0
Toy tourism: Exploring the co-creating roles of toy-tourist-destination congruence and self-construal in creating well-being and its outcomes 玩具旅游:探索玩具--游客--目的地一致性和自我构建在创造幸福感及其结果中的共同创造作用
IF 5.1 3区 管理学 Q1 BUSINESS Pub Date : 2024-05-31 DOI: 10.1177/13567667241257713
Bo Meng, Na Xing
Toy tourism is an emerging tourism development in which tourists and toys can gain interactive and well-being experiences at travel destinations. However, few studies have examined the process of how this can be accomplished through toy tourism activities. By using self-congruence theory and self-construal as a theoretical basis, the study results ( n = 254) demonstrate that the value creation process in toy tourism is an interactive process achieved by integrating destination variables (i.e., congruence among toys, tourists, and tourism destinations) and personal trait variables (i.e., self-construal). Furthermore, such co-creation mechanisms illustrate contributions to the toy tourists’ well-being (i.e., self-expressiveness) and its outcomes (i.e., self-identity and storytelling). This study provides theoretical insights into well-being formation by examining relationships between tourist, destination, and toys through toy tourism activities. Moreover, it provides useful practical implications for toy tourism-related industries.
玩具旅游是一种新兴的旅游发展模式,游客和玩具可以在旅游目的地获得互动和幸福体验。然而,很少有研究探讨如何通过玩具旅游活动实现这一目标。通过使用自我一致性理论和自我建构作为理论基础,研究结果(n = 254)表明,玩具旅游的价值创造过程是一个通过整合目的地变量(即玩具、游客和旅游目的地之间的一致性)和个人特质变量(即自我建构)实现的互动过程。此外,这种共同创造机制说明了对玩具游客的幸福感(即自我表达能力)及其结果(即自我认同和故事性)的贡献。本研究通过考察玩具旅游活动中游客、目的地和玩具之间的关系,为幸福感的形成提供了理论见解。此外,它还为玩具旅游相关产业提供了有益的实践启示。
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引用次数: 0
Corrigendum to “[How about meeting Fernando Pessoa? A journey into hotel brand anthropomorphism and personality on social media]” 对"[去见见费尔南多-佩索阿如何?社交媒体上的酒店品牌拟人化和个性之旅]"
IF 5.1 3区 管理学 Q1 BUSINESS Pub Date : 2024-05-06 DOI: 10.1177/13567667241252868
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引用次数: 0
期刊
Journal of Vacation Marketing
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