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Online brand advocacy for destinations: The role of destination management, experience, and satisfaction 在线品牌对目的地的倡导:目的地管理、体验和满意度的作用
3区 管理学 Q1 BUSINESS Pub Date : 2023-10-16 DOI: 10.1177/13567667231206867
Nilsah Cavdar Aksoy, Nihal Yazici
People nowadays travel to a destination and then become a source of information about that destination. This study concentrated on the information-sharing behavior of individuals regarding destinations within the context of online brand advocacy. This study aims to investigate online brand advocacy behavior and provide an explanation for it using individual assessments of destination management, brand experience, and satisfaction. Using Amazon's Mechanical Turk, 657 participants were contacted online. Using partial least squares-structural equation modeling, the data were analyzed. The effects of destination management, destination brand experience, and destination satisfaction on online brand advocacy were empirically validated by the findings. The findings have significant implications for destination managers seeking to develop strong destination identities, as well as for tourism research, as they provide a novel method for examining destination branding.
现在人们去一个目的地旅行,然后成为这个目的地的信息来源。本研究集中于在线品牌宣传背景下个人关于目的地的信息共享行为。本研究旨在探讨网上品牌宣传行为,并以目的地管理、品牌体验及满意度为评估指标,提供解释。使用亚马逊的土耳其机器人,657名参与者在线联系。采用偏最小二乘-结构方程模型对数据进行分析。研究结果验证了目的地管理、目的地品牌体验和目的地满意度对在线品牌宣传的影响。这些发现对寻求建立强大的目的地身份的目的地管理者以及旅游研究具有重要意义,因为它们提供了一种检查目的地品牌的新方法。
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引用次数: 0
The intellectual structure of destination image research in tourism (2001–2023): Background, pre-pandemic overview, shifts during COVID-19 and implications for the future 旅游目的地图像研究的知识结构(2001-2023):背景、大流行前概述、COVID-19期间的变化及其对未来的影响
3区 管理学 Q1 BUSINESS Pub Date : 2023-10-12 DOI: 10.1177/13567667231205065
Jose Torres-Pruñonosa, Alex Araujo Batlle, Javier De Esteban Curiel, Francisco Díez-Martín
We aim to map the intellectual structure of destination image (DI) research and its theoretical development in two longitudinal periods: firstly, from 2001 and before the outbreak of Covid-19 and approval of vaccines (2001–2020); and secondly, during Covid-19 (2021–2023). This is the first article to use co-citation analysis that focuses solely on DI, identifying the main clusters, intellectual turning points, and citation burst papers in this field. Studying bibliometrics pre- and during Covid-19 can help to understand the impact of the pandemic on research output and the shift in research focus. This methodology expands tourism science by recognising the intrinsic nature of DI from an evaluative and relational point of view. Co-citation refers to the cited not the citing papers. The results in the first period show: 1) theoretical background on DI associated with branding from Destination Management Organisations (DMO); 2) the components of DI and their relationship with visitor behaviour; 3) how the Internet and User-Generated Content (UGC) have become the main sources to perceive DI. Whereas, in the second period, two main shifts have been identified: 1) the impact of the pandemic on tourism and perceived travel risk; 2) the emergence of a new approach focusing on the engagement of people with the destination through life experiences. The conclusions could help suppliers, DMOs, and policymakers to understand the components of DI before and during the pandemic, as well as provide valuable insights for the tourism industry to adapt to the new normal.
我们的目标是绘制两个纵向时期的目的地图像(DI)研究的智力结构及其理论发展:第一,从2001年到新冠病毒爆发和疫苗批准之前(2001 - 2020);第二,在2019冠状病毒病期间(2021-2023年)。这是第一篇使用共被引分析的文章,该分析仅关注于DI,确定了该领域的主要集群、智力转折点和引文爆发论文。在Covid-19之前和期间研究文献计量学可以帮助了解大流行对研究产出的影响以及研究重点的转变。这种方法通过从评估和关系的角度认识到直接投资的内在本质,扩展了旅游科学。共引指的是被引用的内容,而不是被引用的论文。第一阶段的研究结果显示:1)目的地管理组织(DMO)关于品牌相关的直接投资的理论背景;2) DI的组成部分及其与访客行为的关系;3)互联网和用户生成内容(UGC)如何成为感知DI的主要来源。鉴于,在第二个时期,已经确定了两个主要变化:1)大流行对旅游业的影响和感知的旅行风险;2)一种新方法的出现,重点关注人们通过生活体验与目的地的接触。这些结论可以帮助供应商、旅游组织和政策制定者在大流行之前和期间了解旅游直接投资的组成部分,并为旅游业适应新常态提供有价值的见解。
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引用次数: 0
The experiencescape of integrated resorts in Macao: Scale development and validation 澳门综合度假村的经验:规模开发与验证
3区 管理学 Q1 BUSINESS Pub Date : 2023-10-10 DOI: 10.1177/13567667231206694
Chunli Ji, Libo Yan
Based on the conception and dimensions of experiencescape proposed in a recent work, this study develops and validates a six-dimension scale of experiencescape in the context of integrated resorts in Macao. The validated dimensions include hospitality, the natural element, cultural proximity, social interaction, the multisensory element, and amenity. In contrast to previous studies focusing on certain aspects of integrated-resort experiences, this study provides a holistic understanding of the experiencescape. The scale of the integrated-resort experiencescape facilitates future research into the relationship between guests’ comprehensive experiences of integrated resorts and their corresponding behaviours and intentions. The theoretical and practical implications of the integrated-resort experiencescape scale are discussed.
本研究基于最近一项研究提出的体验逃避的概念和维度,在澳门综合度假村的背景下,开发并验证了一个六维度的体验逃避量表。被验证的维度包括热情好客、自然元素、文化接近、社会互动、多感官元素和舒适。与以往的研究集中于综合度假体验的某些方面相比,本研究提供了对体验逃避的整体理解。综合度假村体验逃逸的规模有助于未来研究游客综合度假村体验与其相应行为和意图之间的关系。探讨了综合度假体验逃离尺度的理论和实践意义。
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引用次数: 0
The social behavior of traveling with dogs: Drivers, behavioral tendencies, and experiences 与狗一起旅行的社会行为:司机、行为倾向和经验
3区 管理学 Q1 BUSINESS Pub Date : 2023-09-28 DOI: 10.1177/13567667231202798
Lori S. Hoy, Brigitte Stangl, Nigel Morgan
Increases in dog guardianship and the demand for dog-friendly travel services present an opportunity for tourism providers, but this market can still be undervalued or taken for granted. A better understanding of the social behavior and experiences of traveling with dogs is required to discern what impacts guardians’ behavioral tendencies to travel with their dogs. Built on past literature and the reflective-impulsive model (RIM) of social behavior, a conceptual model was developed based on four social representations/perceptions (human–dog symbiotic relationship, dog well-being beliefs, information acquisition, and perceived risks) that influence guardians’ motivational orientation (intrinsic motivation) and behavioral tendencies (intention and behavioral schema) to travel with their dogs. A mixed methods design, with an online survey ( N = 611) to test the model using partial least squares structural equation modeling (PLS-SEM) and semi-structured interviews ( N = 34), was used to develop a better understanding of the social representations and experiences of guardians traveling with their dogs. Results from the quantitative analysis show that dog well-being beliefs had the strongest positive impact, while both dog well-being beliefs and information acquisition impacted motivation and behavioral tendencies. Perceived risks had a negative effect only on behavioral schema, while the human–dog symbiotic relationship required intrinsic motivation to drive behavioral patterns. Qualitative findings highlight the lived experiences of those traveling with their dogs, emphasizing that human and dog well-being and enjoyment are important to guardians, while issues persist with guardians finding adequate dog-friendly travel information and concerns regarding risks remain. Theoretical and managerial implications are provided.
狗狗监护的增加和对狗友好旅游服务的需求为旅游供应商提供了一个机会,但这个市场仍然可能被低估或被视为理所当然。需要更好地了解与狗一起旅行的社会行为和经验,以识别影响监护人与狗一起旅行的行为倾向的因素。基于以往文献和社会行为的反思-冲动模型(RIM),本文建立了一个基于四种社会表征/知觉(人犬共生关系、狗狗幸福信念、信息获取和感知风险)影响监护人带狗旅行动机取向(内在动机)和行为倾向(意图和行为图式)的概念模型。采用混合方法设计,使用偏最小二乘结构方程模型(PLS-SEM)和半结构化访谈(N = 34)进行在线调查(N = 611)来检验模型,以更好地了解监护人带狗旅行的社会表征和体验。定量分析结果表明,狗的幸福信念对动机和行为倾向的正向影响最大,而狗的幸福信念和信息获取对动机和行为倾向的正向影响都最大。感知风险仅对行为模式有负面影响,而人狗共生关系需要内在动机来驱动行为模式。定性研究结果强调了那些带狗旅行的人的生活经历,强调人类和狗的幸福和享受对监护人来说很重要,而监护人寻找足够的狗友好的旅行信息和对风险的担忧仍然存在。提供了理论和管理意义。
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引用次数: 0
The impact of review sentiments on occupancy: Evidence for signalling theory from peer-to-peer accommodation 评论情绪对占用的影响:来自点对点住宿的信号理论证据
3区 管理学 Q1 BUSINESS Pub Date : 2023-09-28 DOI: 10.1177/13567667231201406
Sunil Sahadev, Andreas Seiler, Phil Scarf
Using data from 16,144 peer-to-peer properties in London, we study the impact of the two components of user-generated content – rating and sentiment – on occupancy rate. Our methodology is innovative because, firstly, we control for price variation when estimating these review-occupancy effects and secondly, we estimate interaction and curvilinear effects. We find that sentiment and rating have significant positive effects on occupancy rate; there is some evidence that sentiment and rating interact, one reinforcing the other; for a typical property among those analysed, an outstanding review increases occupancy by a fifth in relative terms. Thus, we interpret these associations as evidence that rating and sentiment signal value, and we estimate the strength of the signal in the peer-to-peer accommodation sector.
我们利用伦敦16144家p2p酒店的数据,研究了用户生成内容的两个组成部分——评级和情绪——对入住率的影响。我们的方法是创新的,因为首先,我们在估计这些评论-入住率效应时控制了价格变化,其次,我们估计了相互作用和曲线效应。我们发现情绪和评级对入住率有显著的正向影响;有证据表明,情绪和评级是相互作用的,其中一个会加强另一个;对于所分析的典型房产,出色的评论相对而言会增加五分之一的入住率。因此,我们将这些关联解释为评级和情绪信号价值的证据,并且我们估计了点对点住宿行业信号的强度。
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引用次数: 0
Why would anyone visit a terror-affected place? A case of Turkey 为什么会有人去受恐怖袭击影响的地方?土耳其的案例
3区 管理学 Q1 BUSINESS Pub Date : 2023-09-27 DOI: 10.1177/13567667231203866
Berna Kirkulak-Uludag, Settar Ugur Kurt
It is both interesting and paradoxical that Turkey is the sixth most visited country in the world despite the increasing terror attacks in its territory and region. This article attempts to shed light on the tourism–terrorism nexus in Turkey. Using monthly data from 1990 to 2017, this study applies the Granger causality test and regression analysis. The findings show that tourists continue to visit Turkey despite the intense terror incidents. Only terrorist attacks in Istanbul and deaths from terror incidents deter tourists from visiting Turkey. When we delve deeply into the question of why tourists visit Turkey despite terror attacks, we figure out that the weak Turkish Lira has an incredibly significant impact on tourist arrivals. It is also worth noting that web searches about the security of Turkey have a significant and positive impact on tourists’ travel decisions. Finally, the findings reveal that the negative impact of the Russian Jet Crisis on tourist arrivals is larger than that of the July 15th Coup Attempt.
尽管土耳其领土和地区的恐怖袭击不断增加,但它仍然是世界上第六大访问量最大的国家,这既有趣又矛盾。本文试图揭示土耳其旅游业与恐怖主义的关系。本研究使用1990 - 2017年的月度数据,采用格兰杰因果检验和回归分析。调查结果显示,尽管发生了严重的恐怖事件,游客仍继续前往土耳其。只有伊斯坦布尔的恐怖袭击和恐怖事件中的死亡事件才会阻止游客前往土耳其。当我们深入研究为什么游客不顾恐怖袭击前往土耳其的问题时,我们发现,疲软的土耳其里拉对游客人数有着令人难以置信的重大影响。同样值得注意的是,关于土耳其安全的网络搜索对游客的旅行决策有显著的积极影响。最后,研究结果显示,俄罗斯飞机危机对游客数量的负面影响大于7月15日的政变企图。
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引用次数: 0
Destination experiencescape for Hanfu tourism: Scale development and validation 汉服旅游的目的地体验:规模开发与验证
3区 管理学 Q1 BUSINESS Pub Date : 2023-09-20 DOI: 10.1177/13567667231200905
Yuanyuan Zong, Joseph S. Chen, Sheng-Hshiung Tsaur
Destination experiencescape is a multistakeholder marketing concept on the experiential components of the destination environment provided for tourists. However, limited studies have considered conceptualizing experiencescape from a multistakeholder perspective and proposed it at the destination level. This study aims to develop a valid scale to identify the components of destination experiencescape in the context of Hanfu tourism from a multistakeholder perspective. Through a rigid development procedure, a 26-item scale represented by seven dimensions entailing (1) cultural component, (2) social component, (3) sensory component, (4) destination hospitality cultural component, (5) functional component, (6) technological component, and (7) natural component was proven to have acceptable scale reliability and validity. The resultant scale is a practical assessment mechanism for designing a destination experiencescape for Hanfu tourism and a valuable reference for marketing on integrating costume-laden traveling into destinations.
目的地体验逃逸是一个多利益相关者的营销概念,目的是为游客提供目的地环境的体验成分。然而,有限的研究从多利益相关者的角度考虑了体验逃避的概念化,并在目的地层面提出了它。本研究旨在建立一个有效的量表,从多利益相关者的角度来识别汉服旅游背景下目的地体验逃避的组成部分。通过严格的开发程序,由七个维度(1)文化成分、(2)社会成分、(3)感官成分、(4)目的地接待文化成分、(5)功能成分、(6)技术成分和(7)自然成分)代表的26项量表被证明具有可接受的信度和效度。该量表为汉服旅游目的地体验设计提供了一种实用的评估机制,为汉服旅游融入目的地的营销提供了有价值的参考。
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引用次数: 0
Achieving regional revitalization through festival marketplaces: The perspective of participating companies 通过节日市场实现地区振兴:参与企业的视角
3区 管理学 Q1 BUSINESS Pub Date : 2023-09-16 DOI: 10.1177/13567667231200273
Kuang Yu Chang, Edward CS Ku
This study examined the roles of community-related factors (participating companies’ support, resource preservation, and sociocultural exchange) in festival marketplaces in Taiwan. It assessed the factors that predict the impact of regional revitalization via tourism consumption. The study employed convenience sampling, a questionnaire survey of 627 employees working for participating companies attending the Taiwanese festival marketplace, and a structural equation modeling approach to analyze the research model. Festival marketplaces enhance a destination's image and are used in marketing strategies to shape its regional revitalization. Our findings confirm that the attractiveness of a festival marketplace indicates that resident participation helps attract tourists to a community and positively impacts regional revitalization. The festival marketplace is an element of event tourism and a regional revitalization strategy. The multiple identities of the participating companies’ employees act as bridges between companies and residents. This study demonstrates the significance of this finding.
摘要本研究探讨社区相关因素(参与企业支持、资源保存、社会文化交流)在台湾节庆市场中的作用。评估了通过旅游消费预测区域振兴影响的因素。本研究采用方便抽样法,对627名台湾节庆市场参与企业员工进行问卷调查,并采用结构方程建模方法分析研究模型。节日集市提升了目的地的形象,并被用于塑造区域振兴的营销策略。我们的研究结果证实,节日市场的吸引力表明居民参与有助于吸引游客到社区,并对区域振兴产生积极影响。节日集市是活动旅游和区域振兴战略的一个要素。参与公司员工的多重身份充当了公司与居民之间的桥梁。本研究证明了这一发现的重要性。
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引用次数: 0
Finding tourism niche on image-based social media: Integrating computational methods 在基于图像的社交媒体上寻找旅游利基:整合计算方法
3区 管理学 Q1 BUSINESS Pub Date : 2023-09-11 DOI: 10.1177/13567667231180994
Ho Young Yoon, Seung-Chul Yoo
The purpose of this research is to examine one of the most effective approaches for locating niche tourism attractions that varies by people, using a methodology that combines statistical analysis, deep learning visual image detection, and text mining. Using 30,013 posts with the hashtag #Seoul in English, the analysis focused on the Instagram posts’ time, dominant color, image visual content, and hashtag to identify niche tourism attractions. The analysis result shows that Instagram posts hashtag #Seoul that depicted “young women” and was uploaded in the evening with warm colors such as orange, yellow, and green received more “likes” than other postings. Furthermore, deep learning and text mining analysis were used to identify and forecast the actual image with the most likes in each sectoral domain, as classified by topic modeling, such as “young, woman, outdoor” and “table, plate, indoor.” Through these findings, this study identified niche hotspots of tourism attractions based on those destination image attributes in Instagram photos, which contributes to the popularity of Instagram postings. The methods and results will be particularly useful to marketers and researchers looking to uncover specialized tourism themes and combine popularity measurement with visual image analysis.
本研究的目的是利用统计分析、深度学习视觉图像检测和文本挖掘相结合的方法,研究一种最有效的方法来定位因人而异的利基旅游景点。该研究分析了3万13个以“首尔”为主题的帖子,重点分析了这些帖子的时间、主色调、图像视觉内容和标签,以确定利基旅游景点。分析结果显示,以橙色、黄色、绿色等暖色为主题,在晚上上传的“年轻女性”标签“首尔”的帖子比其他帖子获得的“赞”更多。此外,使用深度学习和文本挖掘分析来识别和预测每个部门领域中最喜欢的实际图像,并根据主题建模进行分类,例如“年轻,女性,户外”和“桌子,盘子,室内”。通过这些发现,本研究根据Instagram照片中的目的地形象属性确定了旅游景点的小众热点,这有助于Instagram帖子的受欢迎程度。这些方法和结果将对市场营销人员和研究人员特别有用,他们希望发现专门的旅游主题,并将流行度测量与视觉图像分析相结合。
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引用次数: 1
Food is fuel for tourism: Understanding the food travelling behaviour of potential tourists after experiencing ethnic cuisine 美食是旅游的燃料:了解潜在游客在体验民族美食后的美食旅行行为
IF 5.1 3区 管理学 Q1 BUSINESS Pub Date : 2023-09-04 DOI: 10.1177/13567667231194371
Sadia Aziz, Muhammad Abdullah Khan Niazi, Shandana Zafar
Food or culinary tourism has become a field of interest for scholars, and food tourism is considered a vital part of tourism research. The study aims to understand how value creation at ethnic cuisine influences the travelling behaviour of potential tourists. The study has considered potential tourists’ ethnocentrism/cosmopolitanism behaviour affecting the intention to consume food at the destination. The influence of destination image as a mediator and food neophilia as a moderating is considered to understand the behavioural patterns of ethnic food consumer and their intention to visit a destination. This study used the cross-sectional descriptive research design. A field survey was conducted, and data were gathered from visitors of Chinese cuisines in four major cities of Pakistan. The study results are divided into four categories. First, the direct effect shows that consumers’ cosmopolitan positive and ethnocentric behaviour has a negative effect on the intention to consume ethnic food at the destination. Second, the mediation results show that consumption value significantly mediates the relationship between consumer cosmopolitan and intention to consume ethnic food at the destination while insignificantly mediates between consumer ethnocentrism and intention to consume ethnic food at the destination. Experiential value significantly mediates the relationship between consumer cosmopolitan/ethnocentrism. Third, results for serial mediation showed that destination image with the experiential and consumption value significantly serially mediated the relationships. Finally, results showed that food neophilia has significantly moderated the relationship. The study is a unique effort in the field of culinary tourism and will help researchers and destination management officers (DMOs) to understand the role of local ethnic cuisine in shaping the intentions of potential tourists to travel and consume food at destinations.
美食或烹饪旅游已经成为学者们感兴趣的领域,而美食旅游被认为是旅游研究的重要组成部分。本研究旨在了解民族美食的价值创造如何影响潜在游客的旅行行为。该研究考虑了潜在游客的种族中心主义/世界主义行为对目的地食物消费意愿的影响。目的地形象作为中介和食物新癖作为调节因素的影响被认为可以理解少数民族食品消费者的行为模式及其访问目的地的意图。本研究采用横断面描述性研究设计。进行了一项实地调查,并从巴基斯坦四个主要城市的中国美食游客那里收集了数据。研究结果分为四类。首先,直接效应表明,消费者的世界性积极和民族中心行为对在目的地消费民族食品的意愿产生了负面影响。其次,中介结果表明,消费价值显著中介了消费者世界性与在目的地消费民族食品意愿之间的关系,而不显著中介了消费民族中心主义与在目的地消费民族食品意向之间的关系。体验价值在很大程度上调节了消费者世界性/种族中心主义之间的关系。第三,串联中介的结果表明,目的地形象和体验价值和消费价值显著串联中介关系。最后,研究结果表明,食物嗜新症显著缓和了这种关系。这项研究是烹饪旅游领域的一项独特努力,将帮助研究人员和目的地管理官员了解当地民族美食在塑造潜在游客前往目的地旅行和消费食物的意图方面的作用。
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引用次数: 1
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Journal of Vacation Marketing
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