Journal of Enterprise Information Management最新文献_第9页

Digital transformation ambidexterity and business performance 数字化转型的灵活性和业务绩效

IF 6.5 3区管理学 Q1 INFORMATION SCIENCE & LIBRARY SCIENCE

Journal of Enterprise Information Management

Pub Date : 2023-07-13 DOI: 10.1108/jeim-08-2022-0280

Qian Liu, Jian-Mei Liu, Zhen-Peng He

PurposeWhat distinguishes digital transformation from other traditional IT transformations is its involvement of the entire organization, rather than merely the IT department. Thus, instead of taking a perspective that is confined to the IT department, this paper studies the ambidextrous nature of digital transformation (DT) from the standpoint of the whole firm. The authors define DT ambidexterity as the capability to utilize digital technology to simultaneously improve the efficiency of existing businesses (DT exploitation) and to promote business growth (DT exploration).Design/methodology/approachUsing annual reports of Chinese firms as a mining material, this paper deploys text mining and word frequency analysis to develop a data set of digital transformation to construct DT exploitation, DT exploration and DT ambidexterity, so that the authors can examine and compare their impact on business performance.FindingsThis study's statistics show that observations in this research sample mainly manifest DT ambidexterity and DT exploitation, while DT exploration makes up the smallest proportion. The authors find that DT exploitation, DT exploration, and DT ambidexterity have positive, yet heterogeneous effects on business performance.Research limitations/implicationsThis study expands the existing literature of IT-related ambidexterity by examining the ambidextrous nature of DT from the angle of company-wide strategy instead of the perspective from IT-department and expands the extant literature of digital transformation by examining the heterogeneous effects of its different components on business performance. The authors also add to the digital strategizing literature by showing that different business strategy goals can be attained through different stages of DT.Originality/valueThis study expands the existing literature of IT-related ambidexterity by examining the ambidexterity nature of DT from the angle of company-wide strategy instead of the perspective from IT department and expands the extant literature of digital transformation by examining the heterogeneous effects of its different components on business performance. The authors also add to the digital strategizing literature by showing that different business strategy goals can be attained through different stages of DT.

数字化转型与其他传统IT转型的区别在于它涉及到整个组织，而不仅仅是IT部门。因此，本文不是采取局限于IT部门的视角，而是从整个公司的角度研究数字化转型(DT)的双灵巧性。作者将数字技术双重性定义为利用数字技术同时提高现有业务效率(数字技术开发)和促进业务增长(数字技术探索)的能力。设计/方法/方法以中国企业年报为挖掘材料，运用文本挖掘和词频分析，构建数字化转型的数据集，构建DT开发、DT探索和DT双元性，从而检验和比较它们对企业绩效的影响。本研究的统计结果表明，本研究样本的观测结果主要表现为DT双灵巧性和DT开发性，DT勘探性所占比例最小。作者发现，DT开发、DT探索和DT双元性对企业绩效有积极但异质性的影响。研究局限/启示本研究从公司整体战略的角度，而不是从it部门的角度，考察数字化转型的双灵巧性，拓展了现有的it相关双灵巧性文献，并通过考察数字化转型的不同组成部分对企业绩效的异质效应，拓展了现有的数字化转型文献。作者还通过展示不同的数字化战略阶段可以实现不同的商业战略目标，从而增加了数字战略文献。原创性/价值本研究从公司整体战略的角度，而不是从IT部门的角度，考察数字化转型的双元性，拓展了现有的IT相关双元性文献，并通过考察数字化转型的不同组成部分对企业绩效的异质效应，拓展了现有的数字化转型文献。作者还通过展示不同的数字化战略阶段可以实现不同的商业战略目标，从而增加了数字战略文献。

{"title":"Digital transformation ambidexterity and business performance","authors":"Qian Liu, Jian-Mei Liu, Zhen-Peng He","doi":"10.1108/jeim-08-2022-0280","DOIUrl":"https://doi.org/10.1108/jeim-08-2022-0280","url":null,"abstract":"PurposeWhat distinguishes digital transformation from other traditional IT transformations is its involvement of the entire organization, rather than merely the IT department. Thus, instead of taking a perspective that is confined to the IT department, this paper studies the ambidextrous nature of digital transformation (DT) from the standpoint of the whole firm. The authors define DT ambidexterity as the capability to utilize digital technology to simultaneously improve the efficiency of existing businesses (DT exploitation) and to promote business growth (DT exploration).Design/methodology/approachUsing annual reports of Chinese firms as a mining material, this paper deploys text mining and word frequency analysis to develop a data set of digital transformation to construct DT exploitation, DT exploration and DT ambidexterity, so that the authors can examine and compare their impact on business performance.FindingsThis study's statistics show that observations in this research sample mainly manifest DT ambidexterity and DT exploitation, while DT exploration makes up the smallest proportion. The authors find that DT exploitation, DT exploration, and DT ambidexterity have positive, yet heterogeneous effects on business performance.Research limitations/implicationsThis study expands the existing literature of IT-related ambidexterity by examining the ambidextrous nature of DT from the angle of company-wide strategy instead of the perspective from IT-department and expands the extant literature of digital transformation by examining the heterogeneous effects of its different components on business performance. The authors also add to the digital strategizing literature by showing that different business strategy goals can be attained through different stages of DT.Originality/valueThis study expands the existing literature of IT-related ambidexterity by examining the ambidexterity nature of DT from the angle of company-wide strategy instead of the perspective from IT department and expands the extant literature of digital transformation by examining the heterogeneous effects of its different components on business performance. The authors also add to the digital strategizing literature by showing that different business strategy goals can be attained through different stages of DT.","PeriodicalId":47889,"journal":{"name":"Journal of Enterprise Information Management","volume":"36 1","pages":"1402-1420"},"PeriodicalIF":6.5,"publicationDate":"2023-07-13","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"62082156","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":3,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

引用次数: 2

Industry 5.0: analyzing the challenges in implementation using grey influence analysis 工业5.0:运用灰色影响分析法分析实施中的挑战

IF 6.5 3区管理学 Q1 INFORMATION SCIENCE & LIBRARY SCIENCE

Journal of Enterprise Information Management

Pub Date : 2023-07-10 DOI: 10.1108/jeim-03-2023-0121

R. Rajesh

Purpose

The author explores the challenges to implementation of Industry 5.0 in the manufacturing sector, considering the developing economy context and studying the causal relationships among factors using an advanced causal modelling technique, the Grey Influence Analysis (GINA). The challenges were further classified based on importance and their influencing power.

Design/methodology/approach

The author uses the novel causal modelling technique of GINA to study and understand the influence relations among the challenges to implementation of Industry 5.0.

Findings

Based on the results from the expert response-based study in the Indian manufacturing industry, it is seen that the Regulatory challenges (RGC) appear to be the most important challenge that needs to be tackled first, while implementing Industry 5.0. Integration with existing systems and Ethical challenges (ETC) emerge as the second and third most important in the category of challenges, as per the results from the GINA analysis.

Research limitations/implications

The RGC and the ETC need to be addressed prior to implementation and it is necessary to check whether the technologies comply with regulations and whether it creates serious job displacements. While implementation, the challenges with integration to existing systems can be appropriately tackled.

Practical implications

As a practical implication of the study, the author suggests that a proactive and reactive approach can be adopted to implement the Industry 5.0 concepts to reality. The RGC can be viewed for the adoption of technology, integration challenges can be viewed by understanding the existing systems, and ETC can be addressed by understanding the workforce in combination with technologies.

Originality/value

The shift in focus on sustainability and resilience has transformed the conventional industries to think beyond efficiency and productivity, toward being more responsible to society. The study analyzes the challenges to implementation of Industry 5.0 and the causal relations among them considering an expert response-based study.

作者探讨了在制造业实施工业5.0所面临的挑战，考虑到发展中的经济背景，并使用先进的因果建模技术灰色影响分析(GINA)研究了因素之间的因果关系。根据挑战的重要性和影响力，进一步对其进行分类。设计/方法/方法作者使用新颖的GINA因果建模技术来研究和理解实施工业5.0所面临的挑战之间的影响关系。根据印度制造业专家响应研究的结果，可以看出，在实施工业5.0时，监管挑战(RGC)似乎是首先需要解决的最重要的挑战。根据GINA分析的结果，与现有系统的集成和道德挑战(ETC)成为挑战类别中第二和第三重要的挑战。研究的限制/影响在实施研究前，必须先向研资局和科技发展委员会提出建议，并检查有关技术是否符合规例，以及是否会造成严重的工作流失。在实现过程中，可以适当地解决与现有系统集成的挑战。作为研究的实际意义，作者建议采用主动和被动的方法来实现工业5.0概念。研究资助局可以采用技术，集成挑战可以通过了解现有系统来看待，ETC可以通过了解劳动力与技术的结合来解决。对可持续性和弹性的关注已经改变了传统行业，使其不再局限于效率和生产力，而是对社会更负责任。本研究采用基于专家响应的研究方法，分析了实施工业5.0所面临的挑战以及这些挑战之间的因果关系。

{"title":"Industry 5.0: analyzing the challenges in implementation using grey influence analysis","authors":"R. Rajesh","doi":"10.1108/jeim-03-2023-0121","DOIUrl":"https://doi.org/10.1108/jeim-03-2023-0121","url":null,"abstract":"<h3>Purpose</h3>\u0000<p>The author explores the challenges to implementation of Industry 5.0 in the manufacturing sector, considering the developing economy context and studying the causal relationships among factors using an advanced causal modelling technique, the Grey Influence Analysis (GINA). The challenges were further classified based on importance and their influencing power.</p>\u0000<h3>Design/methodology/approach</h3>\u0000<p>The author uses the novel causal modelling technique of GINA to study and understand the influence relations among the challenges to implementation of Industry 5.0.</p>\u0000<h3>Findings</h3>\u0000<p>Based on the results from the expert response-based study in the Indian manufacturing industry, it is seen that the Regulatory challenges (RGC) appear to be the most important challenge that needs to be tackled first, while implementing Industry 5.0. Integration with existing systems and Ethical challenges (ETC) emerge as the second and third most important in the category of challenges, as per the results from the GINA analysis.</p>\u0000<h3>Research limitations/implications</h3>\u0000<p>The RGC and the ETC need to be addressed prior to implementation and it is necessary to check whether the technologies comply with regulations and whether it creates serious job displacements. While implementation, the challenges with integration to existing systems can be appropriately tackled.</p>\u0000<h3>Practical implications</h3>\u0000<p>As a practical implication of the study, the author suggests that a proactive and reactive approach can be adopted to implement the Industry 5.0 concepts to reality. The RGC can be viewed for the adoption of technology, integration challenges can be viewed by understanding the existing systems, and ETC can be addressed by understanding the workforce in combination with technologies.</p>\u0000<h3>Originality/value</h3>\u0000<p>The shift in focus on sustainability and resilience has transformed the conventional industries to think beyond efficiency and productivity, toward being more responsible to society. The study analyzes the challenges to implementation of Industry 5.0 and the causal relations among them considering an expert response-based study.</p>","PeriodicalId":47889,"journal":{"name":"Journal of Enterprise Information Management","volume":"10 2","pages":""},"PeriodicalIF":6.5,"publicationDate":"2023-07-10","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"50164803","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":3,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

引用次数: 0

Supply chain risk assessment in disruptive times: opportunities and challenges 颠覆时代的供应链风险评估:机遇与挑战

IF 6.5 3区管理学 Q1 INFORMATION SCIENCE & LIBRARY SCIENCE

Journal of Enterprise Information Management

Pub Date : 2023-07-07 DOI: 10.1108/jeim-02-2023-0104

A. Duong, T. Hoang, T. Nguyen, M. Akbari, T. Hoang, H. Truong

PurposeProactive risk assessment suggests that risk assessment should emphasize the consequences that it might cause and the opportunities it might create for firms. Hence, this study aims to validate risk impact on supply chain performance in the context of the Vietnamese construction sector. Also, a complex network, in which multiple risk factors mutually affect, impede or promote each other, is developed to assist managers in tackling unpredictable risks proactively. In particular, the authors investigate whether certain risks could be considered either challenges or opportunities for businesses in turbulent times to improve SC performance.Design/methodology/approachThe construction industry is the focal study context as it is one of the most essential industries in charge of providing accommodations, infrastructures and employment for society. 289 valid responses used in this research are from a large-scale survey result, supported by a Japanese government project promoting sustainable socio-economic development in Vietnam.FindingsFrom the study findings, the authors find that external risk brings opportunities for supply chain performance. Meanwhile, demand risk, when it occurs, can reduce the danger level of operational risk, which is an interesting finding of this research. It is evident that when multiple risk factors mutually affect, impede or promote each other, it provides a more meaningful examination of mutually interconnected supply chain risks.Originality/valuePractitioners should perceive risks as an opportunity than a threat. This study contributes to preventing risks and guaranteeing an effective and efficient supply chain by tackling unpredictable risks in a disruptive period. Moreover, data on validating research models collected during the Covid-19 pandemic and Ukraine and Russia conflicts reflect the topicality of this study.

目的前瞻性风险评估建议风险评估应该强调它可能导致的后果和它可能为企业创造的机会。因此，本研究旨在验证越南建筑业背景下风险对供应链绩效的影响。多种风险因素相互影响、相互阻碍或相互促进的复杂网络，有助于管理者主动应对不可预测的风险。特别是，作者调查某些风险是否可以被视为挑战或机遇的企业在动荡时期，以提高供应链绩效。设计/方法/途径建筑行业是研究的重点，因为它是为社会提供住宿、基础设施和就业的最重要行业之一。本研究中使用的289个有效答案来自一项大规模调查结果，该调查得到了日本政府促进越南社会经济可持续发展项目的支持。从研究结果来看，作者发现外部风险为供应链绩效带来了机会。同时，当需求风险发生时，可以降低操作风险的危险程度，这是本研究的一个有趣的发现。显然，当多个风险因素相互影响、阻碍或促进时，它为相互关联的供应链风险提供了更有意义的检验。创意/价值实践者应该将风险视为机会而不是威胁。本研究通过应对混乱时期不可预测的风险，有助于预防风险，保证有效和高效的供应链。此外，在Covid-19大流行和乌克兰与俄罗斯冲突期间收集的验证研究模型的数据反映了本研究的时效性。

{"title":"Supply chain risk assessment in disruptive times: opportunities and challenges","authors":"A. Duong, T. Hoang, T. Nguyen, M. Akbari, T. Hoang, H. Truong","doi":"10.1108/jeim-02-2023-0104","DOIUrl":"https://doi.org/10.1108/jeim-02-2023-0104","url":null,"abstract":"PurposeProactive risk assessment suggests that risk assessment should emphasize the consequences that it might cause and the opportunities it might create for firms. Hence, this study aims to validate risk impact on supply chain performance in the context of the Vietnamese construction sector. Also, a complex network, in which multiple risk factors mutually affect, impede or promote each other, is developed to assist managers in tackling unpredictable risks proactively. In particular, the authors investigate whether certain risks could be considered either challenges or opportunities for businesses in turbulent times to improve SC performance.Design/methodology/approachThe construction industry is the focal study context as it is one of the most essential industries in charge of providing accommodations, infrastructures and employment for society. 289 valid responses used in this research are from a large-scale survey result, supported by a Japanese government project promoting sustainable socio-economic development in Vietnam.FindingsFrom the study findings, the authors find that external risk brings opportunities for supply chain performance. Meanwhile, demand risk, when it occurs, can reduce the danger level of operational risk, which is an interesting finding of this research. It is evident that when multiple risk factors mutually affect, impede or promote each other, it provides a more meaningful examination of mutually interconnected supply chain risks.Originality/valuePractitioners should perceive risks as an opportunity than a threat. This study contributes to preventing risks and guaranteeing an effective and efficient supply chain by tackling unpredictable risks in a disruptive period. Moreover, data on validating research models collected during the Covid-19 pandemic and Ukraine and Russia conflicts reflect the topicality of this study.","PeriodicalId":47889,"journal":{"name":"Journal of Enterprise Information Management","volume":"36 1","pages":"1372-1401"},"PeriodicalIF":6.5,"publicationDate":"2023-07-07","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"62081547","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":3,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

引用次数: 1

Impact of big data technological and personal capabilities on sustainable performance on Jordanian manufacturing companies: the mediating role of innovation 大数据技术和个人能力对约旦制造企业可持续绩效的影响:创新的中介作用

IF 6.5 3区管理学 Q1 INFORMATION SCIENCE & LIBRARY SCIENCE

Journal of Enterprise Information Management

Pub Date : 2023-07-07 DOI: 10.1108/jeim-09-2022-0323

L. Jum’a, Dominik Zimon, Peter Madzík

PurposeThe purpose of this paper is to develop a theoretical model that explains the impact of big data analytics capabilities (BDAC) on company's supply chain innovation capabilities and sustainable supply chain performance. BDAC is represented through two dimensions of big data technological capabilities (BDTC) and big data personal capabilities (BDPC). Moreover, the relationships between BDTC and BDPC with sustainable supply chain performance through the mediation effect of supply chain innovation capabilities are examined.Design/methodology/approachThe study used a quantitative research approach. A survey of 400 Jordanian manufacturing companies was carried out to conduct this research. However, the responses of 207 managers were valid to be used in the analysis. In this study, the SmartPLS software was used to perform structural equation modeling using a partial least squares approach (PLS-SEM) and to examine the measurement and structural model's validity and reliability.FindingsAccording to the results of this study, BDPC has a significant positive impact on supply chain innovation capabilities. Furthermore, the findings indicate that supply chain innovation capabilities are the most influential predictor of sustainable supply chain performance and act as a positive significant mediator in the relationship between BDPC and firm sustainable performance. Surprisingly, the study found that BDTC had no significant effect on supply chain innovation capabilities. Besides that, no significant relationship exists between BDTC and firm sustainable performance via the mediation effect of supply chain innovation capabilities.Originality/valueThis study provides an integrated research model that incorporates BDAC, supply chain innovation capabilities, and sustainable supply chain performance in order to analyze supply chain innovation and sustainable supply chain performance. This suggests that the scope of the study is broader in terms of predicting sustainable supply chain performance. As a result, the study intends to fill a gap in the literature by explaining how BDAC affects supply chain innovation capabilities and firms sustainable performance. In addition, the role of supply chain innovation capabilities as a mediator between BDAC and sustainable supply chain performance is investigated.

目的本文旨在建立一个理论模型，解释大数据分析能力（BDAC）对公司供应链创新能力和可持续供应链绩效的影响。BDAC通过大数据技术能力（BDTC）和大数据个人能力（BDPC）两个维度来表示。此外，通过供应链创新能力的中介效应，考察了BDTC和BDPC与可持续供应链绩效之间的关系。设计/方法论/方法该研究采用了定量研究方法。为了进行这项研究，对400家约旦制造公司进行了调查。然而，207名管理人员的回答在分析中是有效的。在本研究中，SmartPLS软件用于使用偏最小二乘法（PLS-SEM）进行结构方程建模，并检查测量和结构模型的有效性和可靠性。研究结果表明，BDPC对供应链创新能力具有显著的正向影响。此外，研究结果表明，供应链创新能力是可持续供应链绩效最具影响力的预测因素，在BDPC与企业可持续绩效之间的关系中起着积极的重要中介作用。令人惊讶的是，研究发现BDTC对供应链创新能力没有显著影响。此外，BDTC通过供应链创新能力的中介作用与企业可持续绩效之间不存在显著关系。原创性/价值本研究提供了一个综合研究模型，将BDAC、供应链创新能力和可持续供应链绩效相结合，以分析供应链创新和可持续供应链路绩效。这表明，在预测可持续供应链绩效方面，该研究的范围更广。因此，本研究旨在通过解释BDAC如何影响供应链创新能力和企业可持续绩效来填补文献中的空白。此外，研究了供应链创新能力在BDAC和可持续供应链绩效之间的中介作用。

{"title":"Impact of big data technological and personal capabilities on sustainable performance on Jordanian manufacturing companies: the mediating role of innovation","authors":"L. Jum’a, Dominik Zimon, Peter Madzík","doi":"10.1108/jeim-09-2022-0323","DOIUrl":"https://doi.org/10.1108/jeim-09-2022-0323","url":null,"abstract":"PurposeThe purpose of this paper is to develop a theoretical model that explains the impact of big data analytics capabilities (BDAC) on company's supply chain innovation capabilities and sustainable supply chain performance. BDAC is represented through two dimensions of big data technological capabilities (BDTC) and big data personal capabilities (BDPC). Moreover, the relationships between BDTC and BDPC with sustainable supply chain performance through the mediation effect of supply chain innovation capabilities are examined.Design/methodology/approachThe study used a quantitative research approach. A survey of 400 Jordanian manufacturing companies was carried out to conduct this research. However, the responses of 207 managers were valid to be used in the analysis. In this study, the SmartPLS software was used to perform structural equation modeling using a partial least squares approach (PLS-SEM) and to examine the measurement and structural model's validity and reliability.FindingsAccording to the results of this study, BDPC has a significant positive impact on supply chain innovation capabilities. Furthermore, the findings indicate that supply chain innovation capabilities are the most influential predictor of sustainable supply chain performance and act as a positive significant mediator in the relationship between BDPC and firm sustainable performance. Surprisingly, the study found that BDTC had no significant effect on supply chain innovation capabilities. Besides that, no significant relationship exists between BDTC and firm sustainable performance via the mediation effect of supply chain innovation capabilities.Originality/valueThis study provides an integrated research model that incorporates BDAC, supply chain innovation capabilities, and sustainable supply chain performance in order to analyze supply chain innovation and sustainable supply chain performance. This suggests that the scope of the study is broader in terms of predicting sustainable supply chain performance. As a result, the study intends to fill a gap in the literature by explaining how BDAC affects supply chain innovation capabilities and firms sustainable performance. In addition, the role of supply chain innovation capabilities as a mediator between BDAC and sustainable supply chain performance is investigated.","PeriodicalId":47889,"journal":{"name":"Journal of Enterprise Information Management","volume":" ","pages":""},"PeriodicalIF":6.5,"publicationDate":"2023-07-07","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"47748282","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":3,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

引用次数: 1

How can big data analytics improve outbound logistics in the UK retail sector? A qualitative study 大数据分析如何改善英国零售业的出站物流?定性研究

IF 6.5 3区管理学 Q1 INFORMATION SCIENCE & LIBRARY SCIENCE

Journal of Enterprise Information Management

Pub Date : 2023-07-04 DOI: 10.1108/jeim-08-2022-0282

Mohammed Ali, Aniekan Essien

PurposeThe purpose of this study is to explore how big data analytics (BDA) as a potential information technology (IT) innovation can facilitate the retail logistics supply chain (SC) from the perspective of outbound logistics operations in the United Kingdom. The authors' goal was to better understand how BDA can be integrated to streamline SCs and logistical networks by using the technology, organisational and environmental model.Design/methodology/approachThe authors applied existing theoretical foundations for theory building based on semi-structured interviews with 15 SC and logistics managers.FindingsThe perceived benefits of using BDA in outbound retail logistics comprised the strongest predictor amongst technological, organisational and environmental issues, followed by top management support (TMS). A framework was proposed for the adoption of BDA in retail logistics. Contextual concepts from previous literature have helped us understand how environmental changes impact BDA decision-making, as such: (i) SC maturity levels and connectivity affect BDA utilisation, (ii) connected SCs improve data accessibility and information exchange, (iii) the benefits of BDAs also affect adoption and (iv) outsourcing complex tasks to experts allows companies to focus on core businesses instead of investing in IT infrastructure.Research limitations/implicationsOutside the key findings listed, this study shows that there is no one-size-fits-it-all approach for use within all organisational settings. The proposed framework reveals that the perceived benefit of BDA is non-transferrable and requires top-level management support for successful implementation.Originality/valueThe existing literature focusses on the approaches to applying BDA in SC and logistics but fails to present a deep dive into retail outbound logistics activity. This study addresses the “how” and proposes a social-inclusive framework for a technology-enabled topic.

目的本研究的目的是从英国出境物流运营的角度探讨大数据分析（BDA）作为一种潜在的信息技术创新如何促进零售物流供应链。作者的目标是更好地了解BDA如何通过使用技术、组织和环境模型来整合SC和物流网络。设计/方法论/方法基于对15名供应链和物流经理的半结构化访谈，作者将现有的理论基础应用于理论构建。发现在技术、组织和环境问题中，BDA在出境零售物流中的预期效益最强，其次是最高管理层支持（TMS）。提出了在零售物流中采用BDA的框架。先前文献中的上下文概念有助于我们理解环境变化如何影响BDA决策，例如：（i）SC成熟度水平和连通性影响BDA的利用，（ii）连通SC改善数据可访问性和信息交换，（iii）BDA的好处也会影响采用，（iv）将复杂的任务外包给专家，使公司能够专注于核心业务，而不是投资于IT基础设施。研究局限性/含义除了列出的关键发现之外，这项研究表明，在所有组织环境中都不存在一刀切的方法。拟议的框架表明，BDA的感知利益是不可转移的，需要最高管理层的支持才能成功实施。独创性/价值现有文献侧重于在供应链和物流中应用BDA的方法，但未能深入探讨零售出境物流活动。这项研究探讨了“如何”，并提出了一个技术赋能主题的社会包容性框架。

{"title":"How can big data analytics improve outbound logistics in the UK retail sector? A qualitative study","authors":"Mohammed Ali, Aniekan Essien","doi":"10.1108/jeim-08-2022-0282","DOIUrl":"https://doi.org/10.1108/jeim-08-2022-0282","url":null,"abstract":"PurposeThe purpose of this study is to explore how big data analytics (BDA) as a potential information technology (IT) innovation can facilitate the retail logistics supply chain (SC) from the perspective of outbound logistics operations in the United Kingdom. The authors' goal was to better understand how BDA can be integrated to streamline SCs and logistical networks by using the technology, organisational and environmental model.Design/methodology/approachThe authors applied existing theoretical foundations for theory building based on semi-structured interviews with 15 SC and logistics managers.FindingsThe perceived benefits of using BDA in outbound retail logistics comprised the strongest predictor amongst technological, organisational and environmental issues, followed by top management support (TMS). A framework was proposed for the adoption of BDA in retail logistics. Contextual concepts from previous literature have helped us understand how environmental changes impact BDA decision-making, as such: (i) SC maturity levels and connectivity affect BDA utilisation, (ii) connected SCs improve data accessibility and information exchange, (iii) the benefits of BDAs also affect adoption and (iv) outsourcing complex tasks to experts allows companies to focus on core businesses instead of investing in IT infrastructure.Research limitations/implicationsOutside the key findings listed, this study shows that there is no one-size-fits-it-all approach for use within all organisational settings. The proposed framework reveals that the perceived benefit of BDA is non-transferrable and requires top-level management support for successful implementation.Originality/valueThe existing literature focusses on the approaches to applying BDA in SC and logistics but fails to present a deep dive into retail outbound logistics activity. This study addresses the “how” and proposes a social-inclusive framework for a technology-enabled topic.","PeriodicalId":47889,"journal":{"name":"Journal of Enterprise Information Management","volume":" ","pages":""},"PeriodicalIF":6.5,"publicationDate":"2023-07-04","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"49088760","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":3,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

引用次数: 0

Effects of Internet of Things, supply chain collaboration and ethical sensitivity on sustainable performance: moderating effect of supply chain dynamism 物联网、供应链协作和伦理敏感性对可持续绩效的影响:供应链动态性的调节作用

IF 6.5 3区管理学 Q1 INFORMATION SCIENCE & LIBRARY SCIENCE

Journal of Enterprise Information Management

Pub Date : 2023-06-30 DOI: 10.1108/jeim-06-2022-0213

M. Billah, S. S. Alam, Mohammad Masukujjaman, M. Ali, Zafir Khan Mohamed Makhbul, M. F. Salleh

PurposeThe survival and growth of the ready-made garments (RMGs) sectors in Bangladesh depend on sustainable supply chain performance (SSCP). The purpose of this study is to analyse the effects of Internet of Things (IoT), supply chain collaboration and ethical sensitivity on SSCP. Also, supply chain dynamism was tested as a moderator.Design/methodology/approachThe framework of this study has been developed to enrich the understanding of technology usage in the supply chain. In developing the framework, previous studies in the supply chain context were considered. The model was tested by using data collected from 290 executives that were employed by different RMG companies in Bangladesh. This study used a 29-item structured questionnaire measured on a 6-point Likert scale to collect the data. Covariance-based structural equation modelling (SEM) was utilised to test the data.FindingsThe results showed that there were statistically significant and positive relationships between IoT and supply chain collaboration, social performance, economic performance and environmental performance. Ethical sensitivity also influenced social and economic performance. Supply chain collaboration was found to be related to social, economic and environmental performance. However, no link was found between ethical sensitivity and environmental performance. The result also showed that supply chain dynamism acted as a moderator.Research limitations/implicationsBy considering theories and interpreting the results, this study provides some theoretical and practical implications which will enhance the SSCP. The results can also facilitate strategic planning by companies.Originality/valueThis research has identified and analysed the effect of IoT on SSCP in the RMGs industry in Bangladesh where this industry serves as the main economic contributor.

孟加拉国成衣(rmg)行业的生存和发展依赖于可持续供应链绩效(SSCP)。本研究的目的是分析物联网(IoT)、供应链协作和伦理敏感性对SSCP的影响。此外，供应链动态性作为调节因素进行了测试。设计/方法/途径本研究的框架是为了丰富对供应链中技术使用的理解而开发的。在开发该框架时，考虑了以前在供应链背景下的研究。该模型通过使用从孟加拉国不同RMG公司雇用的290名高管收集的数据进行了测试。本研究采用6分李克特量表进行29项结构化问卷调查来收集数据。采用基于协方差的结构方程模型(SEM)对数据进行检验。研究结果表明，物联网与供应链协作、社会绩效、经济绩效和环境绩效之间存在统计学显著的正相关关系。伦理敏感性也影响社会和经济表现。研究发现，供应链协作与社会、经济和环境绩效有关。然而，没有发现道德敏感性和环境绩效之间的联系。结果还表明，供应链动态性起到了调节作用。研究的局限性/启示本研究通过对理论的考虑和对结果的解释，为加强SSCP提供了一些理论和实践意义。研究结果还可以促进公司的战略规划。原创性/价值本研究确定并分析了物联网对孟加拉国rmg行业中SSCP的影响，该行业是主要的经济贡献者。

{"title":"Effects of Internet of Things, supply chain collaboration and ethical sensitivity on sustainable performance: moderating effect of supply chain dynamism","authors":"M. Billah, S. S. Alam, Mohammad Masukujjaman, M. Ali, Zafir Khan Mohamed Makhbul, M. F. Salleh","doi":"10.1108/jeim-06-2022-0213","DOIUrl":"https://doi.org/10.1108/jeim-06-2022-0213","url":null,"abstract":"PurposeThe survival and growth of the ready-made garments (RMGs) sectors in Bangladesh depend on sustainable supply chain performance (SSCP). The purpose of this study is to analyse the effects of Internet of Things (IoT), supply chain collaboration and ethical sensitivity on SSCP. Also, supply chain dynamism was tested as a moderator.Design/methodology/approachThe framework of this study has been developed to enrich the understanding of technology usage in the supply chain. In developing the framework, previous studies in the supply chain context were considered. The model was tested by using data collected from 290 executives that were employed by different RMG companies in Bangladesh. This study used a 29-item structured questionnaire measured on a 6-point Likert scale to collect the data. Covariance-based structural equation modelling (SEM) was utilised to test the data.FindingsThe results showed that there were statistically significant and positive relationships between IoT and supply chain collaboration, social performance, economic performance and environmental performance. Ethical sensitivity also influenced social and economic performance. Supply chain collaboration was found to be related to social, economic and environmental performance. However, no link was found between ethical sensitivity and environmental performance. The result also showed that supply chain dynamism acted as a moderator.Research limitations/implicationsBy considering theories and interpreting the results, this study provides some theoretical and practical implications which will enhance the SSCP. The results can also facilitate strategic planning by companies.Originality/valueThis research has identified and analysed the effect of IoT on SSCP in the RMGs industry in Bangladesh where this industry serves as the main economic contributor.","PeriodicalId":47889,"journal":{"name":"Journal of Enterprise Information Management","volume":"36 1","pages":"1270-1295"},"PeriodicalIF":6.5,"publicationDate":"2023-06-30","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"62082052","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":3,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

引用次数: 1

The influence of social network communication on the buying behavior of Cameroonian consumers on social e-commerce platforms 社交网络传播对喀麦隆消费者在社交电商平台上购买行为的影响

IF 6.5 3区管理学 Q1 INFORMATION SCIENCE & LIBRARY SCIENCE

Journal of Enterprise Information Management

Pub Date : 2023-06-30 DOI: 10.1108/jeim-09-2022-0329

Jean Robert Kala Kamdjoug

PurposeThe paper explores how social networks influence Cameroonian consumers' buying behavior. Then, the authors examine customers' advertising perceptions and psychological dispositions to explain their purchase intention and behavioral consumption.Design/methodology/approachThe research framework is developed based on Nelson's theory of advertising by studying advertising perceptions, consumer psychological dispositions associated with social network characteristics and behavioral consumption. Using partial least squares structural equation modeling (PLS-SEM), the validation takes support from 231 responses collected with an online questionnaire from Cameroun.FindingsThe study reveals three critical results: (1) consumers' perceptions of advertising significantly influence their psychological disposition, (2) consumers' psychological dispositions and the social network significantly influence their intention to purchase and (3) consumers' intention to purchase significantly impacts their behavioral consumption.Originality/valueThe proposed and validated model contributes to understanding the influence of social network communication on customers' buying behavior on social s-Commerce platforms of developing country enterprises.

目的研究社交网络如何影响喀麦隆消费者的购买行为。然后，作者考察了消费者的广告感知和心理倾向，以解释他们的购买意愿和行为消费。设计/方法/途径研究框架是基于尼尔森的广告理论，通过研究广告感知、与社会网络特征相关的消费者心理倾向和行为消费而形成的。使用偏最小二乘结构方程模型(PLS-SEM)，验证从喀麦隆的在线问卷收集的231个回答中得到支持。研究发现三个关键结果:(1)消费者对广告的感知显著影响其心理倾向;(2)消费者心理倾向和社会网络显著影响其购买意愿;(3)消费者购买意愿显著影响其行为消费。本文提出并验证的模型有助于理解社交网络传播对发展中国家企业社交电商平台客户购买行为的影响。

{"title":"The influence of social network communication on the buying behavior of Cameroonian consumers on social e-commerce platforms","authors":"Jean Robert Kala Kamdjoug","doi":"10.1108/jeim-09-2022-0329","DOIUrl":"https://doi.org/10.1108/jeim-09-2022-0329","url":null,"abstract":"PurposeThe paper explores how social networks influence Cameroonian consumers' buying behavior. Then, the authors examine customers' advertising perceptions and psychological dispositions to explain their purchase intention and behavioral consumption.Design/methodology/approachThe research framework is developed based on Nelson's theory of advertising by studying advertising perceptions, consumer psychological dispositions associated with social network characteristics and behavioral consumption. Using partial least squares structural equation modeling (PLS-SEM), the validation takes support from 231 responses collected with an online questionnaire from Cameroun.FindingsThe study reveals three critical results: (1) consumers' perceptions of advertising significantly influence their psychological disposition, (2) consumers' psychological dispositions and the social network significantly influence their intention to purchase and (3) consumers' intention to purchase significantly impacts their behavioral consumption.Originality/valueThe proposed and validated model contributes to understanding the influence of social network communication on customers' buying behavior on social s-Commerce platforms of developing country enterprises.","PeriodicalId":47889,"journal":{"name":"Journal of Enterprise Information Management","volume":"36 1","pages":"1319-1348"},"PeriodicalIF":6.5,"publicationDate":"2023-06-30","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"62082241","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":3,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

引用次数: 1

Digital resilience and firm internationalization: a study of Chinese listed companies 数字弹性与企业国际化:对中国上市公司的研究

IF 6.5 3区管理学 Q1 INFORMATION SCIENCE & LIBRARY SCIENCE

Journal of Enterprise Information Management

Pub Date : 2023-06-30 DOI: 10.1108/jeim-02-2023-0095

Zhaocheng Li, Zimu Xu, A. Sukumar

PurposeThe aim of this research is to explore the impact of digital resilience on firms' international performance. Using internal operation efficiency and innovation as channel variables, this paper explores the relationship between digital resilience and international firm performance of Chinese listed firms.Design/methodology/approachThe research design follows a quantitative approach. Using firm-level panel data from 2007 to 2020, this paper tests the hypotheses between digital resilience and international firm performance through internal efficiency and innovation.FindingsThe results note that digital resilience has a positive effect on internationalization while operation efficiency is a channel through which digital resilience promotes internationalization. Digital resilience also facilitates innovation by improving research and development (R&D) efficiency and matching innovation collaborators.Originality/valueThis paper is one of the first to explore digital resilience in the context of internalization and international firm performance. This paper extends the notion of resource-based view (RBV) to examine the relationship between digital resilience, internal efficiency and innovation on international firm performance.

本研究的目的是探讨数字化弹性对企业国际绩效的影响。本文以内部运营效率和创新为渠道变量，探讨了中国上市公司数字化弹性与国际化企业绩效的关系。设计/方法/方法研究设计遵循定量方法。本文利用2007 - 2020年的企业层面面板数据，通过内部效率和创新检验了数字弹性与跨国企业绩效之间的假设。研究发现，数字化弹性对国际化具有正向影响，而运营效率是数字化弹性促进国际化的一个渠道。数字弹性还通过提高研发效率和匹配创新合作者来促进创新。原创性/价值本文是第一个在内部化和国际公司绩效的背景下探索数字弹性的论文之一。本文扩展了资源基础观点(RBV)的概念，考察了数字弹性、内部效率和创新对国际企业绩效的影响。

{"title":"Digital resilience and firm internationalization: a study of Chinese listed companies","authors":"Zhaocheng Li, Zimu Xu, A. Sukumar","doi":"10.1108/jeim-02-2023-0095","DOIUrl":"https://doi.org/10.1108/jeim-02-2023-0095","url":null,"abstract":"PurposeThe aim of this research is to explore the impact of digital resilience on firms' international performance. Using internal operation efficiency and innovation as channel variables, this paper explores the relationship between digital resilience and international firm performance of Chinese listed firms.Design/methodology/approachThe research design follows a quantitative approach. Using firm-level panel data from 2007 to 2020, this paper tests the hypotheses between digital resilience and international firm performance through internal efficiency and innovation.FindingsThe results note that digital resilience has a positive effect on internationalization while operation efficiency is a channel through which digital resilience promotes internationalization. Digital resilience also facilitates innovation by improving research and development (R&D) efficiency and matching innovation collaborators.Originality/valueThis paper is one of the first to explore digital resilience in the context of internalization and international firm performance. This paper extends the notion of resource-based view (RBV) to examine the relationship between digital resilience, internal efficiency and innovation on international firm performance.","PeriodicalId":47889,"journal":{"name":"Journal of Enterprise Information Management","volume":"1 1","pages":""},"PeriodicalIF":6.5,"publicationDate":"2023-06-30","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"41562051","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":3,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

引用次数: 0

The effects of digital transformation on supply chain resilience: a moderated and mediated model 数字化转型对供应链弹性的影响:一个有调节的中介模型

IF 6.5 3区管理学 Q1 INFORMATION SCIENCE & LIBRARY SCIENCE

Journal of Enterprise Information Management

Pub Date : 2023-06-19 DOI: 10.1108/jeim-09-2022-0333

Yaqin Yuan, Hongying Tan, Linlin Liu

PurposeThis study aims to investigate the impact of digital transformation on supply chain resilience. Additionally, the paper examines the mediating effect of supply chain process integration as well as the moderating effect of environmental uncertainty in the relationship between digital transformation and supply chain resilience.Design/methodology/approachDrawing on digital empowerment theory, this study proposes a theoretical model. Using survey data collected from 216 enterprises in China, the study employs structural equation modeling to validate the theoretical model.FindingsThe results reveal that digital transformation has a significant impact on supply chain resilience. Three dimensions of supply chain process integration, namely, information flow integration, physical flow integration, and financial flow integration mediate the relationship between digital transformation and supply chain resilience. In addition, environmental uncertainty including market uncertainty and technology uncertainty positively moderates the relationship between digital transformation and supply chain resilience.Originality/valueFirst, this paper provides empirical evidence on both the direct and indirect effects of digital transformation on supply chain resilience. Second, this paper enriches the understanding of how supply chain integration impacts supply chain resilience in the digital transformation era by adopting a more granular perspective of process integration rather than broad external and internal integrations. Furthermore, this paper extends the knowledge of the role of external environment in digital transformation and supply chain risk management by examining the moderating effects of market uncertainty and technology uncertainty.

目的探讨数字化转型对供应链弹性的影响。此外，本文还考察了供应链流程整合在数字化转型与供应链弹性关系中的中介作用以及环境不确定性的调节作用。设计/方法/方法借鉴数字授权理论，本研究提出一个理论模型。本文利用216家中国企业的调查数据，采用结构方程模型对理论模型进行验证。研究结果表明，数字化转型对供应链弹性有显著影响。供应链流程集成的三个维度，即信息流集成、物理流集成和财务流集成，中介了数字化转型与供应链弹性之间的关系。此外，包括市场不确定性和技术不确定性在内的环境不确定性正向调节数字化转型与供应链弹性之间的关系。首先，本文提供了数字化转型对供应链弹性的直接和间接影响的实证证据。其次，本文通过采用更细粒度的流程集成视角，而不是广泛的外部和内部集成视角，丰富了对数字化转型时代供应链集成如何影响供应链弹性的理解。此外，本文通过考察市场不确定性和技术不确定性的调节作用，扩展了外部环境在数字化转型和供应链风险管理中的作用。

{"title":"The effects of digital transformation on supply chain resilience: a moderated and mediated model","authors":"Yaqin Yuan, Hongying Tan, Linlin Liu","doi":"10.1108/jeim-09-2022-0333","DOIUrl":"https://doi.org/10.1108/jeim-09-2022-0333","url":null,"abstract":"PurposeThis study aims to investigate the impact of digital transformation on supply chain resilience. Additionally, the paper examines the mediating effect of supply chain process integration as well as the moderating effect of environmental uncertainty in the relationship between digital transformation and supply chain resilience.Design/methodology/approachDrawing on digital empowerment theory, this study proposes a theoretical model. Using survey data collected from 216 enterprises in China, the study employs structural equation modeling to validate the theoretical model.FindingsThe results reveal that digital transformation has a significant impact on supply chain resilience. Three dimensions of supply chain process integration, namely, information flow integration, physical flow integration, and financial flow integration mediate the relationship between digital transformation and supply chain resilience. In addition, environmental uncertainty including market uncertainty and technology uncertainty positively moderates the relationship between digital transformation and supply chain resilience.Originality/valueFirst, this paper provides empirical evidence on both the direct and indirect effects of digital transformation on supply chain resilience. Second, this paper enriches the understanding of how supply chain integration impacts supply chain resilience in the digital transformation era by adopting a more granular perspective of process integration rather than broad external and internal integrations. Furthermore, this paper extends the knowledge of the role of external environment in digital transformation and supply chain risk management by examining the moderating effects of market uncertainty and technology uncertainty.","PeriodicalId":47889,"journal":{"name":"Journal of Enterprise Information Management","volume":" ","pages":""},"PeriodicalIF":6.5,"publicationDate":"2023-06-19","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"47536034","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":3,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

引用次数: 2

Digital transformation technologies to analyze product returns in the e-commerce industry 数字化转型技术分析电子商务行业的产品退货

IF 6.5 3区管理学 Q1 INFORMATION SCIENCE & LIBRARY SCIENCE

Journal of Enterprise Information Management

Pub Date : 2023-06-19 DOI: 10.1108/jeim-09-2022-0315

S. K. Jauhar, B. Chakma, Sachin S. Kamble, Amine Belhadi

PurposeAs e-commerce has expanded rapidly, online shopping platforms have become widespread in India and throughout the world. Product return, which has a negative effect on the E-Commerce Industry's economic and ecological sustainability, is one of the E-Commerce Industry's greatest challenges in light of the substantial increase in online transactions. The authors have analyzed the purchasing patterns of the customers to better comprehend their product purchase and return patterns.Design/methodology/approachThe authors utilized digital transformation techniques-based recency, frequency and monetary models to better understand and segment potential customers in order to address personalized strategies to increase sales, and the authors performed seller clustering using k-means and hierarchical clustering to determine why some sellers have the most sales and what products they offer that entice customers to purchase.FindingsThe authors discovered, through the application of digital transformation models to customer segmentation, that over 61.15% of consumers are likely to purchase, loyal customers and utilize firm service, whereas approximately 35% of customers have either stopped purchasing or have relatively low spending. To retain these consumer segments, special consideration and an enticing offer are required. As the authors dug deeper into the seller clustering, we discovered that the maximum number of clusters is six, while certain clusters indicate that prompt delivery of the goods plays a crucial role in customer feedback and high sales volume.Originality/valueThis is one of the rare study that develops a seller segmentation strategy by utilizing digital transformation-based methods in order to achieve seller group division.

随着电子商务的迅速发展，网上购物平台在印度和世界各地都很普遍。产品退货对电子商务行业的经济和生态可持续性产生负面影响，是电子商务行业在网上交易大幅增加的情况下面临的最大挑战之一。作者分析了顾客的购买模式，以更好地了解他们的产品购买和退货模式。设计/方法/方法作者利用基于近代性、频率和货币模型的数字化转换技术来更好地理解和细分潜在客户，以解决个性化策略以增加销售，作者使用k-means和分层聚类执行卖家聚类，以确定为什么一些卖家的销售额最高，以及他们提供的产品吸引客户购买。研究结果作者发现，通过将数字化转型模型应用于客户细分，超过61.15%的消费者可能会购买，忠诚的客户并使用公司的服务，而大约35%的客户已经停止购买或支出相对较低。为了留住这些消费者群体，需要特别考虑并提供诱人的报价。随着作者对卖家集群的深入研究，我们发现集群的最大数量是6个，而某些集群表明，商品的及时交付在客户反馈和高销售额中起着至关重要的作用。独创性/价值这是一项罕见的研究，通过利用基于数字化转型的方法来开发卖家细分策略，以实现卖家群体划分。

{"title":"Digital transformation technologies to analyze product returns in the e-commerce industry","authors":"S. K. Jauhar, B. Chakma, Sachin S. Kamble, Amine Belhadi","doi":"10.1108/jeim-09-2022-0315","DOIUrl":"https://doi.org/10.1108/jeim-09-2022-0315","url":null,"abstract":"PurposeAs e-commerce has expanded rapidly, online shopping platforms have become widespread in India and throughout the world. Product return, which has a negative effect on the E-Commerce Industry's economic and ecological sustainability, is one of the E-Commerce Industry's greatest challenges in light of the substantial increase in online transactions. The authors have analyzed the purchasing patterns of the customers to better comprehend their product purchase and return patterns.Design/methodology/approachThe authors utilized digital transformation techniques-based recency, frequency and monetary models to better understand and segment potential customers in order to address personalized strategies to increase sales, and the authors performed seller clustering using k-means and hierarchical clustering to determine why some sellers have the most sales and what products they offer that entice customers to purchase.FindingsThe authors discovered, through the application of digital transformation models to customer segmentation, that over 61.15% of consumers are likely to purchase, loyal customers and utilize firm service, whereas approximately 35% of customers have either stopped purchasing or have relatively low spending. To retain these consumer segments, special consideration and an enticing offer are required. As the authors dug deeper into the seller clustering, we discovered that the maximum number of clusters is six, while certain clusters indicate that prompt delivery of the goods plays a crucial role in customer feedback and high sales volume.Originality/valueThis is one of the rare study that develops a seller segmentation strategy by utilizing digital transformation-based methods in order to achieve seller group division.","PeriodicalId":47889,"journal":{"name":"Journal of Enterprise Information Management","volume":" ","pages":""},"PeriodicalIF":6.5,"publicationDate":"2023-06-19","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"45864715","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":3,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

引用次数: 1