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Refocusing and Futuring Perspectives on AI in Marketing 重新聚焦和展望人工智能在营销中的应用
IF 3.1 4区 管理学 Q2 BUSINESS Pub Date : 2024-09-17 DOI: 10.1177/02761467241280364
Michael R. Hyman, Vaidas Lukosius
In their article entitled “AI is Changing the World: For Better or for Worse?” Grewal, Guha, and Becker imply two symptom-avoidance rather than goal-approach questions: (1) What fundamental societal problems, previously identified in the marketing literature, will AI exacerbate? and (2) How can society remedy these problems? By only considering articles published in prestigious marketing-related journals, their restrictive bottom-up thought-leader-grounded process for deriving answers to these questions is blinkered and somewhat backward-looking. Instead, a top-down approach, driven by preferred-outcome questions like ‘How can marketing best help optimize societal flourishing in a post-scarcity, AI-rich environment?’, may foster comprehensive, extra-disciplinary, future-oriented, and proactive analyses that yield more effective answers. We close by speculating that marketing can survive in a transhuman and AI-rich environment.
他们在题为 "人工智能正在改变世界:是好是坏?一文中,Grewal、Guha 和 Becker 提出了两个避重就轻的问题,而不是追求目标的问题:(1) 人工智能会加剧哪些以前在营销文献中发现的根本性社会问题? (2) 社会如何才能解决这些问题?由于只考虑发表在与市场营销相关的著名期刊上的文章,他们以思想领袖为基础的自下而上的限制性方法来得出这些问题的答案,这种方法是盲目的,而且有些瞻前顾后。相反,以 "在后稀缺时代、人工智能大行其道的环境中,市场营销如何才能最大程度地帮助优化社会繁荣?"这样的首选结果问题为驱动力的自上而下的方法,可能会促进全面、跨学科、面向未来和积极主动的分析,从而产生更有效的答案。最后,我们推测市场营销可以在超人类和人工智能丰富的环境中生存。
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引用次数: 0
A Transformative Orientation Model for Encouraging Responsible Marketing Actions 鼓励负责任营销行动的改革导向模式
IF 3.1 4区 管理学 Q2 BUSINESS Pub Date : 2024-09-14 DOI: 10.1177/02761467241269832
Angeline Close Scheinbaum, Laurel Steinfield, Mike Giebelhausen, Susan Dobscha
This set of studies tackles a timely, important, yet often overlooked component of marketing—encouraging marketing actors to engage in a socially just and responsible orientation to improve decision-making. We build on ethical, sustainable, social justice, and social marketing pedagogy by combining transformative learning theories with stakeholder recognition to provide a model that explains how marketers can develop a transformative orientation. With five studies, including three semester-long field experiments, one natural experiment/event study on Black Lives Matter Google searches, and a lab experiment, we present captivating empirical evidence that market actors can change their orientation to be more responsible and just. The model recognizes the importance of using a balanced frame of reference for marketing, and how this is mediated by metacognition activation and perspective gathering. This paper provides initial empirical evidence demonstrating how the way marketing materials are presented can improve the degree of transformation.
这组研究探讨了市场营销中一个及时、重要但却经常被忽视的组成部分--鼓励市场营销人员以对社会公正和负责任的态度改进决策。我们以道德、可持续发展、社会正义和社会营销教学法为基础,将变革学习理论与利益相关者认知相结合,提供了一个解释营销人员如何发展变革导向的模型。通过五项研究(包括三项为期一学期的实地实验、一项关于 "黑人生命事务 "谷歌搜索的自然实验/事件研究和一项实验室实验),我们提出了引人入胜的实证证据,证明市场参与者可以改变自己的取向,变得更加负责和公正。该模型认识到了在市场营销中使用平衡参考框架的重要性,以及元认知激活和视角收集是如何起到中介作用的。本文提供了初步的实证证据,证明市场营销材料的展示方式可以提高转变的程度。
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引用次数: 0
Partnerships as Strategy in Macro-Social Marketing 作为宏观社会营销战略的伙伴关系
IF 3.1 4区 管理学 Q2 BUSINESS Pub Date : 2024-09-14 DOI: 10.1177/02761467241267380
David Shaw, Fiona Harris, Haider Ali
National government programmes tackling complex social problems have adopted a macro-social marketing approach, with resultant campaigns increasingly containing a partnerships element. However, a lack of academic literature regarding partnerships in macro-social marketing exists, particularly the ‘why’ of partnerships in national behaviour change interventions. Using a case study methodology, data were collected through three methods (participant observation, document analysis and semi-structured interviews) and analysed using thematic analysis. This paper offers a greater theoretical understanding of why partnerships are used in national social marketing programmes. The findings uncover a new way of conceptualising partnerships in macro-social marketing: holistically as a strategic concept that supports system-wide behaviour change. The findings further reveal that, as a concept, partnerships can play a strategic role in the long-term development and delivery of solutions to tackle complex social problems. Two types of partnerships—strategic partnerships and signposting (tactical) partnerships—are identified and defined.
国家政府应对复杂社会问题的计划采用了宏观社会营销方法,由此产生的运动越来越多地包含合作元素。然而,关于宏观社会营销中的伙伴关系,特别是国家行为改变干预中的伙伴关系 "为什么 "的学术文献却很缺乏。本文采用案例研究方法,通过三种方法(参与观察、文件分析和半结构式访谈)收集数据,并使用主题分析法进行分析。本文从理论上进一步解释了为什么在国家社会营销计划中使用伙伴关系。研究结果揭示了宏观社会营销中伙伴关系概念化的一种新方式:作为一种支持全系统行为改变的整体战略概念。研究结果进一步揭示,作为一个概念,伙伴关系可以在长期发展和提供解决复杂社会问题的方案中发挥战略作用。确定并界定了两类伙伴关系--战略伙伴关系和指示性(战术性)伙伴关系。
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引用次数: 0
Visualizing Macomarketing: StoryMaps for the Technology-Infused Classroom Macomarketing 可视化:科技课堂的故事地图
IF 3.1 4区 管理学 Q2 BUSINESS Pub Date : 2024-08-22 DOI: 10.1177/02761467241269939
Forrest Watson, Jacqueline M. Campbell
Incorporating technology into the classroom to facilitate learning outcomes is essential to preparing the next generation of macromarketers given the pedagogical importance of multiliteracies and digital storytelling. StoryMaps was the platform for a semester-long project of a global business course in which students created and presented a digital story of how a chosen company should be resilient in the face of changing and interconnected macro factors, as well as the societal and sustainability implications of its decisions. The quantitative and qualitative findings of the student outcomes are reported, including their learning about the complexity of multiple stakeholders and ethics and sustainability in business. The implications for how technology can be used to incorporate macromarketing into the business classroom are discussed.
鉴于多元文化和数字故事教学的重要性,将技术融入课堂以促进学习成果对于培养下一代宏观营销人员至关重要。StoryMaps是全球商业课程中一个学期项目的平台,在这个项目中,学生们创建并展示了一个数字故事,讲述了所选公司在面对不断变化且相互关联的宏观因素时应如何保持弹性,以及其决策对社会和可持续发展的影响。报告对学生成果进行了定量和定性分析,包括他们对多个利益相关者的复杂性以及商业道德和可持续发展的认识。还讨论了如何利用技术将宏观营销纳入商业课堂的意义。
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引用次数: 0
Book Review: Community, Economy and COVID-19: Lessons from Multi-Country Analyses of a Global Pandemic by Clifford J. Shultz, II, Don R. Rahtz, M. Joseph Sirgy 书评:社区、经济与 COVID-19:Clifford J. Shultz, II, Don R. Rahtz, M. Joseph Sirgy 著《全球大流行病的多国分析教训
IF 3.1 4区 管理学 Q2 BUSINESS Pub Date : 2024-08-21 DOI: 10.1177/02761467241275157
Forrest Watson
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引用次数: 0
Cleaning Like Crazy: How Resistance Processes Lock in Problematic Practices and Damaging Overconsumption 疯狂清洁:抵制过程如何锁定有问题的做法和破坏性的过度消费
IF 3.1 4区 管理学 Q2 BUSINESS Pub Date : 2024-08-16 DOI: 10.1177/02761467241274309
Lay Tyng Chan, Vicki Janine Little
This study focuses on mundane consumption behavior from a practice theoretical perspective, and in particular, on household cleaning. Cleaning is an unquestioned part of everyday domestic life, usually carried out unreflexively. Over time, cleaning practices have become increasingly resource-intensive, contributing to overconsumption of water, and pollution through damaging chemicals. A critical ethnography of 10 Malaysian Chinese families unpacks the pre-formation, formation and lock-in of damaging cleaning practices, enriching understanding of how problematic practices are shaped by consumer culture and market forces. Three practice evolution drivers were identified: Diseases and paranoia (meanings), socio-cultural modernization (competencies), and technology modernization (materials). In response to perceptions of existential threat and aspirations to modernity, consumers both resisted and submitted to market forces; becoming locked in to repeating cycles of recontamination, resetting, and reinforcement. Reflecting wider social tensions, cleaning practices both co-constituted and challenged a toxic system, as the households continuously negotiated imagined boundaries of ‘safe’ and ‘dangerous’ inside and outside the home. Based on these insights, the study challenges accepted logics of policy intervention, calling for more ethical and situated responses to wicked problems.
本研究从实践理论的角度出发,重点关注日常消费行为,尤其是家庭清洁。清洁是日常家庭生活中毋庸置疑的一部分,通常是在不经意间进行的。随着时间的推移,清洁做法变得越来越资源密集型,造成水的过度消耗和有害化学物质的污染。对 10 个马来西亚华人家庭进行的批判性人种学研究,揭示了破坏性清洁做法的形成、发展和锁定过程,丰富了人们对消费文化和市场力量如何塑造问题做法的理解。研究确定了三种做法演变的驱动因素:疾病和偏执(意义)、社会文化现代化(能力)和技术现代化(材料)。为了应对生存威胁和对现代化的渴望,消费者既抵制市场力量,又顺从市场力量;陷入了再污染、重置和强化的重复循环。清洁实践反映了更广泛的社会紧张关系,既共同构成了有毒系统,又对其提出了挑战,因为家庭不断地在家庭内外协商想象中的 "安全 "和 "危险 "的界限。基于这些见解,本研究对公认的政策干预逻辑提出了挑战,呼吁对恶性问题采取更具伦理性和情景性的应对措施。
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引用次数: 0
Wear Your Pants out and Be Happy! Clothing Consumption Curtailment and Consumer Subjective Well-Being 穿上你的裤子,做个快乐的人!减少服装消费与消费者的主观幸福感
IF 3.1 4区 管理学 Q2 BUSINESS Pub Date : 2024-08-06 DOI: 10.1177/02761467241269822
Essi Vesterinen, Michael S.W. Lee, Harri T. Luomala
This research addresses the role of different phases of consumption—anticipation, acquisition, and usage—in the relationship between clothing consumption curtailment (CCC) and increased consumer subjective well-being (CSWB). Building on past research, we theorize and empirically explore whether increased CSWB is explained by a change in focus from acquisition to usage. Through a content analysis of 140 blog posts from clothes shopping detoxers, we unearth how reduced acquisition and intensive and extended usage manifest in CCC practices. Furthermore, we apply structural equation modeling (SEM) to representative survey data (N = 661) to show that focusing on acquisition reduction is not associated with CSWB, while intensive and extended usage are positively associated with CSWB. In addition, we establish that this relationship is partially mediated by improved body image. Our results open a path for further research, and can be utilized in social marketing to promote the intensive usage rather than acquisition of clothing.
本研究探讨了消费的不同阶段--预期、购买和使用--在减少服装消费(CCC)和增加消费者主观幸福感(CSWB)之间的关系中的作用。在以往研究的基础上,我们从理论和实证角度探讨了消费者主观幸福感的提高是否可以通过关注点从购买到使用的转变来解释。通过对 140 篇服装购物戒毒者博客文章的内容分析,我们揭示了在 CCC 实践中如何减少购买、强化和延长使用。此外,我们还将结构方程模型(SEM)应用于具有代表性的调查数据(N = 661),结果表明,注重减少购买与 CSWB 无关,而强化和扩展使用与 CSWB 呈正相关。此外,我们还证实,这种关系部分是由身体形象的改善所促成的。我们的研究结果为进一步的研究开辟了道路,并可用于社会营销,以促进服装的强化使用而非购置。
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引用次数: 0
The Role of Social Capital in Climate Change Adaptation: Small Farmers’ Perspective 社会资本在适应气候变化中的作用:小农视角
IF 3.1 4区 管理学 Q2 BUSINESS Pub Date : 2024-05-10 DOI: 10.1177/02761467241249149
Renata Peregrino de Brito, Marcelo Martins de Sá, Nathalia Machado di Araújo
Climate change represents a major challenge for businesses and society. Small farmers in emerging economies are most vulnerable to extreme weather events and must adapt their strategies and operations. Adaptive decision-making depends on the risk perception and the availability of resources, which can be a major limitation for the context of small farmers. Our study investigates how farmers perceive climate change risks and decide on climate adaptation. We explore the small farmers` vulnerability, risk perception, and decision-making process with in-depth interviews with small farmers in different network contexts. Our data reveal that small farmers, isolated in terms of communication and support regarding climate adaptation, used social exchanges to learn and adapt. However, as the social network was the primary source of information, knowledge, and experience sharing, the quality of network relationships made a difference. Thus, the importance of social capital to enable climate adaptation.
气候变化是企业和社会面临的一项重大挑战。新兴经济体中的小农户最容易受到极端天气事件的影响,必须调整战略和经营方式。适应性决策取决于对风险的认知和资源的可用性,这可能是小农户面临的主要限制。我们的研究调查了农民如何感知气候变化风险并做出气候适应决策。我们通过对不同网络背景下的小农户进行深入访谈,探讨了小农户的脆弱性、风险认知和决策过程。我们的数据显示,小农户在气候适应方面缺乏交流和支持,他们利用社会交流来学习和适应。然而,由于社会网络是信息、知识和经验分享的主要来源,网络关系的质量也产生了影响。由此可见,社会资本对气候适应的重要性。
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引用次数: 0
Ad Hoc Reviewers Journal of Macromarketing Volume 44, Number 2, June 2024 特设评审员 《宏观营销期刊》第 44 卷第 2 期,2024 年 6 月
IF 3.1 4区 管理学 Q2 BUSINESS Pub Date : 2024-05-07 DOI: 10.1177/02761467241245064
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引用次数: 0
Revolutionizing Business and Marketing Education: The MECCDAL Model and a Case Study from the American Institute of Business Experience Design 革新商业和营销教育:美国商业体验设计学院的 MECCDAL 模型和案例研究
IF 3.1 4区 管理学 Q2 BUSINESS Pub Date : 2024-04-04 DOI: 10.1177/02761467241244472
Wided Batat
This article provides an in-depth analysis of the evolving landscape of business and marketing education, accentuated by technological advancements, globalization, and the emergence of digital competitors. I underscore the challenges confronting traditional educational institutions arising from tech giants like Google and innovative e-learning platforms such as Udemy. The exacerbation of these issues in the post-pandemic environment is marked by escalating mental health concerns, a deficiency in practical skills acquisition, shifting student preferences, and debates surrounding the value proposition of college tuitions and business qualifications. Despite efforts to integrate immersive technologies and experiential learning strategies, a noticeable absence of pragmatic skills and learner-centric pedagogies persists within higher education paradigms. I introduce MECCDAL—a holistic, execution-oriented seven-pillar framework tailored to navigate contemporary challenges within an AI-infused, mental wellness-aware post-pandemic context. MECCDAL is an acronym derived from Latin terminologies: M ens (mind), E xecutio (execution), C or (heart), C orpus (body), D igitus (digital), A nima (soul), and L ingua (language). Through a detailed case study conducted at the American Institute of Business Experience Design, I illustrate MECCDAL's efficacy in augmenting business and marketing educational delivery mechanisms while fostering both collective and individual well-being alongside enhanced innovation and implementation competencies among students.
本文深入分析了因技术进步、全球化和数字化竞争者的出现而不断演变的商业和营销教育格局。我强调了谷歌等科技巨头和 Udemy 等创新电子学习平台给传统教育机构带来的挑战。这些问题在大流行后的环境中愈演愈烈,表现为心理健康问题的升级、实践技能学习的不足、学生偏好的转变,以及围绕大学学费和商业资格价值主张的争论。尽管我们努力整合沉浸式技术和体验式学习策略,但在高等教育范式中,仍然明显缺乏实用技能和以学习者为中心的教学法。我介绍了MECCDAL--一个以执行为导向的整体性七支柱框架,该框架专为应对人工智能注入、心理健康意识觉醒的后流行病背景下的当代挑战而量身定制。MECCDAL 是拉丁语术语的缩写:M ens(心智)、E xecutio(执行)、C or(心脏)、C orpus(身体)、D igitus(数字)、A nima(灵魂)和 L ingua(语言)。通过在美国商业体验设计学院(American Institute of Business Experience Design)进行的详细案例研究,我说明了 MECCDAL 在增强商业和市场营销教育机制方面的功效,同时在增强学生的创新和执行能力的同时,还促进了集体和个人的福祉。
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引用次数: 0
期刊
Journal of Macromarketing
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