The inherent uncertainty of the innovation process, amplified by the complexity of the Anthropocene, means that marketers are likely to be subject to decision-making biases that can affect sustainable product innovation. In parallel, new approaches to sustainability and innovation management are emerging, aiming to mitigate such biases and accelerate the sustainable transition. Yet, research into the critical role of individual decision-making in innovation management is still in its early stages. Drawing on the theoretical fields of behavioural strategy, innovation management and sustainability, and using 19 case studies, our research reveals the existence of three profiles of marketers based on their attitude towards sustainable innovation: ‘conservatives’, ‘progressives’ and ‘transformers’. We demonstrate that these profiles are linked to specific decision-making biases and explore how these biases shape the sustainability level of a new product. From a theoretical perspective, by bridging sustainability and innovation management through the lens of behavioural strategy, this paper improves our understanding of why fundamental differences in sustainable innovation processes and outcomes exist. Our research contributes to the existing literature on the topic by developing a typology of marketers towards sustainable innovation, and by identifying new cognitive biases in marketing practices. It reveals which biases hinder sustainable innovation and which ones positively influence the sustainability of new products.
{"title":"Conservatives, Progressives and Transformers: The Influence of Marketers' Biases on Sustainable Innovation","authors":"Sophie Richit, Aurélie Hemonnet-Goujot","doi":"10.1111/caim.70027","DOIUrl":"https://doi.org/10.1111/caim.70027","url":null,"abstract":"<p>The inherent uncertainty of the innovation process, amplified by the complexity of the Anthropocene, means that marketers are likely to be subject to decision-making biases that can affect sustainable product innovation. In parallel, new approaches to sustainability and innovation management are emerging, aiming to mitigate such biases and accelerate the sustainable transition. Yet, research into the critical role of individual decision-making in innovation management is still in its early stages. Drawing on the theoretical fields of behavioural strategy, innovation management and sustainability, and using 19 case studies, our research reveals the existence of three profiles of marketers based on their attitude towards sustainable innovation: ‘conservatives’, ‘progressives’ and ‘transformers’. We demonstrate that these profiles are linked to specific decision-making biases and explore how these biases shape the sustainability level of a new product. From a theoretical perspective, by bridging sustainability and innovation management through the lens of behavioural strategy, this paper improves our understanding of why fundamental differences in sustainable innovation processes and outcomes exist. Our research contributes to the existing literature on the topic by developing a typology of marketers towards sustainable innovation, and by identifying new cognitive biases in marketing practices. It reveals which biases hinder sustainable innovation and which ones positively influence the sustainability of new products.</p>","PeriodicalId":47923,"journal":{"name":"Creativity and Innovation Management","volume":"35 1","pages":"251-276"},"PeriodicalIF":4.2,"publicationDate":"2025-11-29","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"https://onlinelibrary.wiley.com/doi/epdf/10.1111/caim.70027","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"146176657","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":3,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"OA","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Gamification has emerged as a significant tool for enhancing employee motivation, engagement and performance. While previous research has predominantly focused on gamification in single organisations, this study investigates how gamification may contribute to strategic alignment in outsourcing contexts. Drawing on an in-depth case study of a 3-year gamification initiative implemented by a global telecommunications company to engage employees from its outsourcing partners, the paper explores how gamification was used to align employees' behaviours with organisational objectives. The research combines semistructured interviews with employees in diverse roles and direct observation of the gamification platform. The findings reveal that participants generally perceived gamification as useful for alignment purposes and viewed its effectiveness as influenced by the fit between game design elements and strategic goals, workplace dynamics and employee roles. The study highlights the role played by middle managers, who acted as translators, facilitators or blockers and interorganisational bridgers—conceptualized as gamification brokers. These roles were seen as key to how the gamification initiative was designed, translated and integrated into business operations, and how it was experienced and enacted across organisations. The study proposes a conceptual model that suggests how gamification systems, contextual factors and managerial brokerage may influence employee engagement and alignment outcomes in outsourcing. This grounded model offers a foundation for future studies. Practical guidance is provided for designing inclusive, adaptable and ethically sound gamification strategies in outsourcing contexts.
{"title":"Platform-Based Gamification to Foster Cross-Organisational Alignment—A Case Study","authors":"Helder Ferreira, Catarina Roseira, Rui Patricio","doi":"10.1111/caim.70023","DOIUrl":"https://doi.org/10.1111/caim.70023","url":null,"abstract":"<p>Gamification has emerged as a significant tool for enhancing employee motivation, engagement and performance. While previous research has predominantly focused on gamification in single organisations, this study investigates how gamification may contribute to strategic alignment in outsourcing contexts. Drawing on an in-depth case study of a 3-year gamification initiative implemented by a global telecommunications company to engage employees from its outsourcing partners, the paper explores how gamification was used to align employees' behaviours with organisational objectives. The research combines semistructured interviews with employees in diverse roles and direct observation of the gamification platform. The findings reveal that participants generally perceived gamification as useful for alignment purposes and viewed its effectiveness as influenced by the fit between game design elements and strategic goals, workplace dynamics and employee roles. The study highlights the role played by middle managers, who acted as translators, facilitators or blockers and interorganisational bridgers—conceptualized as gamification brokers. These roles were seen as key to how the gamification initiative was designed, translated and integrated into business operations, and how it was experienced and enacted across organisations. The study proposes a conceptual model that suggests how gamification systems, contextual factors and managerial brokerage may influence employee engagement and alignment outcomes in outsourcing. This grounded model offers a foundation for future studies. Practical guidance is provided for designing inclusive, adaptable and ethically sound gamification strategies in outsourcing contexts.</p>","PeriodicalId":47923,"journal":{"name":"Creativity and Innovation Management","volume":"35 1","pages":"231-250"},"PeriodicalIF":4.2,"publicationDate":"2025-11-27","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"https://onlinelibrary.wiley.com/doi/epdf/10.1111/caim.70023","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"146193568","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":3,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"OA","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}