Pub Date : 2021-10-26DOI: 10.1146/annurev-orgpsych-012420-091013
A. Kluger, Guy Itzchakov
Listening is associated with and a likely cause of desired organizational outcomes in numerous areas, including job performance, leadership, quality of relationships (e.g., trust), job knowledge, job attitudes, and well-being. To advance understanding of the powerful effects of listening on organizational outcomes, we review the construct of listening, its measurement and experimental manipulations, and its outcomes, antecedents, and moderators. We suggest that listening is a dyadic phenomenon that benefits both the listener and the speaker, including supervisor-subordinate and salesperson-customer dyads. To explain previous findings and generate novel and testable hypotheses, we propose the episodic listening theory: listening can lead to a fleeting state of togetherness, in which dyad members undergo a mutual creative thought process. This process yields clarity, facilitates the generation of novel plans, increases well-being, and strengthens attachment to the conversation partner. Expected final online publication date for the Annual Review of Organizational Psychology and Organizational Behavior, Volume 9 is January 2022. Please see http://www.annualreviews.org/page/journal/pubdates for revised estimates.
{"title":"The Power of Listening at Work","authors":"A. Kluger, Guy Itzchakov","doi":"10.1146/annurev-orgpsych-012420-091013","DOIUrl":"https://doi.org/10.1146/annurev-orgpsych-012420-091013","url":null,"abstract":"Listening is associated with and a likely cause of desired organizational outcomes in numerous areas, including job performance, leadership, quality of relationships (e.g., trust), job knowledge, job attitudes, and well-being. To advance understanding of the powerful effects of listening on organizational outcomes, we review the construct of listening, its measurement and experimental manipulations, and its outcomes, antecedents, and moderators. We suggest that listening is a dyadic phenomenon that benefits both the listener and the speaker, including supervisor-subordinate and salesperson-customer dyads. To explain previous findings and generate novel and testable hypotheses, we propose the episodic listening theory: listening can lead to a fleeting state of togetherness, in which dyad members undergo a mutual creative thought process. This process yields clarity, facilitates the generation of novel plans, increases well-being, and strengthens attachment to the conversation partner. Expected final online publication date for the Annual Review of Organizational Psychology and Organizational Behavior, Volume 9 is January 2022. Please see http://www.annualreviews.org/page/journal/pubdates for revised estimates.","PeriodicalId":48019,"journal":{"name":"Annual Review of Organizational Psychology and Organizational Behavior","volume":" ","pages":""},"PeriodicalIF":13.7,"publicationDate":"2021-10-26","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"44880959","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":1,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2021-10-26DOI: 10.1146/annurev-orgpsych-012420-090628
Daniel J. Brass
This review of social network analysis focuses on identifying recent trends in interpersonal social networks research in organizations, and generating new research directions, with an emphasis on conceptual foundations. It is organized around two broad social network topics: structural holes and brokerage and the nature of ties. New research directions include adding affect, behavior, and cognition to the traditional structural analysis of social networks, adopting an alter-centric perspective including a relational approach to ego and alters, moving beyond the triad in structural hole and brokerage research to consider alters as brokers, expanding the nature of ties to include negative, multiplex/dissonant, and dormant ties, and exploring the value of redundant ties. The challenge is to answer the question “What's next in social network analysis?” Expected final online publication date for the Annual Review of Organizational Psychology and Organizational Behavior, Volume 9 is January 2022. Please see http://www.annualreviews.org/page/journal/pubdates for revised estimates.
{"title":"New Developments in Social Network Analysis","authors":"Daniel J. Brass","doi":"10.1146/annurev-orgpsych-012420-090628","DOIUrl":"https://doi.org/10.1146/annurev-orgpsych-012420-090628","url":null,"abstract":"This review of social network analysis focuses on identifying recent trends in interpersonal social networks research in organizations, and generating new research directions, with an emphasis on conceptual foundations. It is organized around two broad social network topics: structural holes and brokerage and the nature of ties. New research directions include adding affect, behavior, and cognition to the traditional structural analysis of social networks, adopting an alter-centric perspective including a relational approach to ego and alters, moving beyond the triad in structural hole and brokerage research to consider alters as brokers, expanding the nature of ties to include negative, multiplex/dissonant, and dormant ties, and exploring the value of redundant ties. The challenge is to answer the question “What's next in social network analysis?” Expected final online publication date for the Annual Review of Organizational Psychology and Organizational Behavior, Volume 9 is January 2022. Please see http://www.annualreviews.org/page/journal/pubdates for revised estimates.","PeriodicalId":48019,"journal":{"name":"Annual Review of Organizational Psychology and Organizational Behavior","volume":" ","pages":""},"PeriodicalIF":13.7,"publicationDate":"2021-10-26","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"44506967","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":1,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2021-10-12DOI: 10.1146/annurev-orgpsych-012420-083050
S. Tannenbaum, M. Wolfson
Most learning in the workplace occurs outside of formal learning environments—it happens informally, “in the field.” In this review, we share what is known about how such informal field-based learning (IFBL) works, offer guidance on how to promote healthy IFBL, and identify future research needs. We first situate IFBL within the broader stream of the learning literature. On the basis of the literature and organizational needs, we propose a CAM-OS framework that emphasizes five personal and situational readiness factors for enabling constructive IFBL: Capability, Awareness, Motivation, Opportunity, and Support. We use the framework to offer practical, evidence-based advice for each of three stakeholder groups—senior leaders, managers, and employees—and conclude with suggested avenues for future research. The review is grounded in the research literature with an emphasis on implications for practice. Expected final online publication date for the Annual Review of Organizational Psychology and Organizational Behavior, Volume 9 is January 2022. Please see http://www.annualreviews.org/page/journal/pubdates for revised estimates.
{"title":"Informal (Field-Based) Learning","authors":"S. Tannenbaum, M. Wolfson","doi":"10.1146/annurev-orgpsych-012420-083050","DOIUrl":"https://doi.org/10.1146/annurev-orgpsych-012420-083050","url":null,"abstract":"Most learning in the workplace occurs outside of formal learning environments—it happens informally, “in the field.” In this review, we share what is known about how such informal field-based learning (IFBL) works, offer guidance on how to promote healthy IFBL, and identify future research needs. We first situate IFBL within the broader stream of the learning literature. On the basis of the literature and organizational needs, we propose a CAM-OS framework that emphasizes five personal and situational readiness factors for enabling constructive IFBL: Capability, Awareness, Motivation, Opportunity, and Support. We use the framework to offer practical, evidence-based advice for each of three stakeholder groups—senior leaders, managers, and employees—and conclude with suggested avenues for future research. The review is grounded in the research literature with an emphasis on implications for practice. Expected final online publication date for the Annual Review of Organizational Psychology and Organizational Behavior, Volume 9 is January 2022. Please see http://www.annualreviews.org/page/journal/pubdates for revised estimates.","PeriodicalId":48019,"journal":{"name":"Annual Review of Organizational Psychology and Organizational Behavior","volume":" ","pages":""},"PeriodicalIF":13.7,"publicationDate":"2021-10-12","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"44698512","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":1,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2021-09-28DOI: 10.1146/annurev-orgpsych-012420-083025
K. Dirks, B. D. Jong
Over the past quarter century, trust has emerged as a core concept in organizational psychology and organizational behavior. We review the body of research amassed over that period using a field evolutionary lens and identify two “waves” that have shaped and progressed the field in specific and important ways: Wave 1, establishing foundational building blocks; Wave 2, questioning assumptions and examining alternatives. For each wave, we identify what has been learned and identify key questions that still need to be addressed. We also suggest researchers will need to evolve the fundamental questions asked in order to maintain the momentum of the literature into the next quarter century, and we speculate about what these might look like. Finally, as a result of recent organizational developments and societal disruptions, we anticipate the emergence of a third wave, aimed at examining their implications for trust in the workplace. Expected final online publication date for the Annual Review of Organizational Psychology and Organizational Behavior, Volume 9 is January 2022. Please see http://www.annualreviews.org/page/journal/pubdates for revised estimates.
{"title":"Trust Within the Workplace: A Review of Two Waves of Research and a Glimpse of the Third","authors":"K. Dirks, B. D. Jong","doi":"10.1146/annurev-orgpsych-012420-083025","DOIUrl":"https://doi.org/10.1146/annurev-orgpsych-012420-083025","url":null,"abstract":"Over the past quarter century, trust has emerged as a core concept in organizational psychology and organizational behavior. We review the body of research amassed over that period using a field evolutionary lens and identify two “waves” that have shaped and progressed the field in specific and important ways: Wave 1, establishing foundational building blocks; Wave 2, questioning assumptions and examining alternatives. For each wave, we identify what has been learned and identify key questions that still need to be addressed. We also suggest researchers will need to evolve the fundamental questions asked in order to maintain the momentum of the literature into the next quarter century, and we speculate about what these might look like. Finally, as a result of recent organizational developments and societal disruptions, we anticipate the emergence of a third wave, aimed at examining their implications for trust in the workplace. Expected final online publication date for the Annual Review of Organizational Psychology and Organizational Behavior, Volume 9 is January 2022. Please see http://www.annualreviews.org/page/journal/pubdates for revised estimates.","PeriodicalId":48019,"journal":{"name":"Annual Review of Organizational Psychology and Organizational Behavior","volume":" ","pages":""},"PeriodicalIF":13.7,"publicationDate":"2021-09-28","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"47319757","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":1,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2021-09-27DOI: 10.1146/annurev-orgpsych-062021-021303
A. Tsui
My research journey spans a period of exciting new theories informing innovative practices in businesses and other organizations and a period littered with concerns about the research-practice gap, questionable research practices, and a strong emphasis on the number of publications in top journals for hiring and promotions. These recent developments led to the dilution of both scientific freedom and scientific responsibility in our scientific work. I offer my research journey to illustrate the importance of both, with the most recent endeavor in a global responsible research movement to produce useful and credible knowledge that will enable business and management practices to serve all stakeholders and to solve the world's most challenging problems. Emerging institutional changes in business schools, journals, associations, and accreditation agencies provide hope that scholars will soon find the conditions favorable for both freedom and responsibility to support their aspiration to pursue research that will contribute to better societies and meaningful careers. Expected final online publication date for the Annual Review of Organizational Psychology and Organizational Behavior, Volume 9 is January 2022. Please see http://www.annualreviews.org/page/journal/pubdates for revised estimates.
{"title":"From Traditional Research to Responsible Research: The Necessity of Scientific Freedom and Scientific Responsibility for Better Societies","authors":"A. Tsui","doi":"10.1146/annurev-orgpsych-062021-021303","DOIUrl":"https://doi.org/10.1146/annurev-orgpsych-062021-021303","url":null,"abstract":"My research journey spans a period of exciting new theories informing innovative practices in businesses and other organizations and a period littered with concerns about the research-practice gap, questionable research practices, and a strong emphasis on the number of publications in top journals for hiring and promotions. These recent developments led to the dilution of both scientific freedom and scientific responsibility in our scientific work. I offer my research journey to illustrate the importance of both, with the most recent endeavor in a global responsible research movement to produce useful and credible knowledge that will enable business and management practices to serve all stakeholders and to solve the world's most challenging problems. Emerging institutional changes in business schools, journals, associations, and accreditation agencies provide hope that scholars will soon find the conditions favorable for both freedom and responsibility to support their aspiration to pursue research that will contribute to better societies and meaningful careers. Expected final online publication date for the Annual Review of Organizational Psychology and Organizational Behavior, Volume 9 is January 2022. Please see http://www.annualreviews.org/page/journal/pubdates for revised estimates.","PeriodicalId":48019,"journal":{"name":"Annual Review of Organizational Psychology and Organizational Behavior","volume":" ","pages":""},"PeriodicalIF":13.7,"publicationDate":"2021-09-27","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"45519129","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":1,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2021-01-21DOI: 10.1146/annurev-orgpsych-012420-055606
Lilia M. Cortina, Maira A. Areguin
Sexual harassment was once conceptualized solely as a sexual problem: coercive sexual advances that spring from natural feelings of sexual desire or romance. Research has since shown that by far the most common manifestation of sexual harassment is gender harassment, which has contempt at its core; this conduct aims to put people down and push them out, not pull them into sexual activity. With findings such as these, we have made many strides in the scientific study of sexual harassment. That body of scholarship is the focus of this article, which is organized around the following questions: What is sexual harassment, both behaviorally and legally? How common is this conduct in work organizations, and what are its consequences? What features of the social/organizational context raise the risk for sexual harassment? What are some promising (and not-so-promising) solutions to this pervasive problem? And finally, what are important directions for this area of research moving forward?
{"title":"Putting People Down and Pushing Them Out: Sexual Harassment in the Workplace","authors":"Lilia M. Cortina, Maira A. Areguin","doi":"10.1146/annurev-orgpsych-012420-055606","DOIUrl":"https://doi.org/10.1146/annurev-orgpsych-012420-055606","url":null,"abstract":"Sexual harassment was once conceptualized solely as a sexual problem: coercive sexual advances that spring from natural feelings of sexual desire or romance. Research has since shown that by far the most common manifestation of sexual harassment is gender harassment, which has contempt at its core; this conduct aims to put people down and push them out, not pull them into sexual activity. With findings such as these, we have made many strides in the scientific study of sexual harassment. That body of scholarship is the focus of this article, which is organized around the following questions: What is sexual harassment, both behaviorally and legally? How common is this conduct in work organizations, and what are its consequences? What features of the social/organizational context raise the risk for sexual harassment? What are some promising (and not-so-promising) solutions to this pervasive problem? And finally, what are important directions for this area of research moving forward?","PeriodicalId":48019,"journal":{"name":"Annual Review of Organizational Psychology and Organizational Behavior","volume":" ","pages":""},"PeriodicalIF":13.7,"publicationDate":"2021-01-21","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"https://sci-hub-pdf.com/10.1146/annurev-orgpsych-012420-055606","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"42116360","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":1,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2021-01-21DOI: 10.1146/annurev-orgpsych-012420-055746
M. Duffy, Kiyoung Lee, Elizabeth A. Adair
In the past 20 years, there has been a growing interest in the phenomenon of workplace envy. This article provides an overarching review and analysis of the workplace envy literature. We first consider conceptual and measurement challenges facing envy researchers. We then review the current knowledge base in the research with a focus on synthesizing what we have learned regarding workplace envy's transmutations, highlighting directions for future research. We explore two relatively understudied areas in the envy literature—antecedents of envy and the experience of being envied. We discuss methodologies used in the literature to study envy and outcomes and conclude with a focus on cross-cultural and practical implications.
{"title":"Workplace Envy","authors":"M. Duffy, Kiyoung Lee, Elizabeth A. Adair","doi":"10.1146/annurev-orgpsych-012420-055746","DOIUrl":"https://doi.org/10.1146/annurev-orgpsych-012420-055746","url":null,"abstract":"In the past 20 years, there has been a growing interest in the phenomenon of workplace envy. This article provides an overarching review and analysis of the workplace envy literature. We first consider conceptual and measurement challenges facing envy researchers. We then review the current knowledge base in the research with a focus on synthesizing what we have learned regarding workplace envy's transmutations, highlighting directions for future research. We explore two relatively understudied areas in the envy literature—antecedents of envy and the experience of being envied. We discuss methodologies used in the literature to study envy and outcomes and conclude with a focus on cross-cultural and practical implications.","PeriodicalId":48019,"journal":{"name":"Annual Review of Organizational Psychology and Organizational Behavior","volume":" ","pages":""},"PeriodicalIF":13.7,"publicationDate":"2021-01-21","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"https://sci-hub-pdf.com/10.1146/annurev-orgpsych-012420-055746","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"43002800","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":1,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2021-01-14DOI: 10.1146/annurev-orgpsych-012420-055831
B. Erdogan, T. Bauer
Both perceived and objective measures of employee overqualification can impact job attitudes, various workplace behaviors, and work relationships. Utilizing motivation and capability-based theoretical approaches, this review summarizes research regarding the antecedents (demographic influences, personality traits, relational influences, job characteristics) and outcomes (individual health and well-being, turnover intentions and turnover, job performance, organizational citizenship behaviors, interpersonal relationships, innovative behaviors, counterproductive work behaviors, and career success) of overqualification. In addition, we review work done to date regarding the moderators and mediators of these relationships. Finally, we offer future directions for research.
{"title":"Overqualification at Work: A Review and Synthesis of the Literature","authors":"B. Erdogan, T. Bauer","doi":"10.1146/annurev-orgpsych-012420-055831","DOIUrl":"https://doi.org/10.1146/annurev-orgpsych-012420-055831","url":null,"abstract":"Both perceived and objective measures of employee overqualification can impact job attitudes, various workplace behaviors, and work relationships. Utilizing motivation and capability-based theoretical approaches, this review summarizes research regarding the antecedents (demographic influences, personality traits, relational influences, job characteristics) and outcomes (individual health and well-being, turnover intentions and turnover, job performance, organizational citizenship behaviors, interpersonal relationships, innovative behaviors, counterproductive work behaviors, and career success) of overqualification. In addition, we review work done to date regarding the moderators and mediators of these relationships. Finally, we offer future directions for research.","PeriodicalId":48019,"journal":{"name":"Annual Review of Organizational Psychology and Organizational Behavior","volume":" ","pages":""},"PeriodicalIF":13.7,"publicationDate":"2021-01-14","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"https://sci-hub-pdf.com/10.1146/annurev-orgpsych-012420-055831","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"47765365","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":1,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2020-01-21DOI: 10.1146/annurev-orgpsych-012119-044957
M. Zickar
Psychological measurement is at the heart of organizational research. I review recent practices in the area of measurement development and evaluation, detailing best practice recommendations in both of these areas. Throughout the article, I stress that theory and discovery should guide scale development and that statistical tools, although they play a crucial role, should be chosen to best evaluate the theoretical underpinnings of scales as well as to best promote discovery. I review all stages of scale development and evaluation, ranging from construct specification and item writing, to scale revision. Different statistical frameworks are considered, including classical test theory, exploratory factor analysis, confirmatory factor analysis, and item response theory, and I encourage readers to consider how best to use each of these tools to capitalize on each approach's particular strengths.
{"title":"Measurement Development and Evaluation","authors":"M. Zickar","doi":"10.1146/annurev-orgpsych-012119-044957","DOIUrl":"https://doi.org/10.1146/annurev-orgpsych-012119-044957","url":null,"abstract":"Psychological measurement is at the heart of organizational research. I review recent practices in the area of measurement development and evaluation, detailing best practice recommendations in both of these areas. Throughout the article, I stress that theory and discovery should guide scale development and that statistical tools, although they play a crucial role, should be chosen to best evaluate the theoretical underpinnings of scales as well as to best promote discovery. I review all stages of scale development and evaluation, ranging from construct specification and item writing, to scale revision. Different statistical frameworks are considered, including classical test theory, exploratory factor analysis, confirmatory factor analysis, and item response theory, and I encourage readers to consider how best to use each of these tools to capitalize on each approach's particular strengths.","PeriodicalId":48019,"journal":{"name":"Annual Review of Organizational Psychology and Organizational Behavior","volume":" ","pages":""},"PeriodicalIF":13.7,"publicationDate":"2020-01-21","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"https://sci-hub-pdf.com/10.1146/annurev-orgpsych-012119-044957","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"41897534","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":1,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
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