Tourism Management Perspectives最新文献

An internal clock model was adopted to explore the mechanism whereby experiences of virtual reality influence tourism consumers' time estimation. A multidimensional virtual reality theater simulator was used to create virtual reality experiences for 172 participants. Self-reported and physiological data were collected to test the model. The results of the study revealed that focused attention, indicated by heart and respiratory rates, is an essential determinant of subjective time estimation. Arousal serves as a significant mediator between focused intention and time estimation, while enjoyment has a marginally negative influence on time estimation. These findings extend the internal clock model. They also have important practical implications for media providers and tourism destination agents seeking to engage tourism consumers in virtual reality experiences.

Though volunteer tourism has gained greater consideration in the broader tourism literature, the ubiquitous need to further investigate social interactions between residents and visitors remains strong. This research was the first attempt to apply mindfulness theory in a volunteer tourism context. The study explored the effects of volunteer tourists' mindfulness, their emotional solidarity with residents, and on-site experiences on loyalty to the destination. As such, a structural model was examined with six proposed hypotheses based on data collected from 348 Chinese residents who participated as volunteer tourists over the last two years, prior to March 1, 2020. Structural equation modelling results revealed that antecedent constructs explained between 44% and 71% of the variance in emotional solidarity, tourist experiences, and destination loyalty—as demonstrated through each of the six supported hypotheses. Additionally, emotional solidarity heightened tourist experiences and resulted in destination loyalty. Furthermore, better tourist experiences increased destination loyalty.

Small and medium-sized tourism enterprises (SMEs) are the dominant industry players in rural destinations. This study investigates how they can contribute to socio-cultural sustainability benefits of rural destination communities by engaging in co-creation in innovation for sustainability (IFS). The rural destinations of Vega and Røros were selected as qualitative empirical cases to investigate 14 tourism SMEs' co-creation in IFS practices. The findings indicate that due to contextual elements of rurality (e.g. local embeddedness, strong personal relations, and trust), tourism SMEs co-create in IFS with various local stakeholders, and contribute to the socio-cultural benefits of rural destinations' sustainability through local sourcing, education, resource synergies, inclusion, and quality of life. This study contributes to the literature on sustainable rural destination development and the role of tourism SMEs, as well as expands the understanding of IFS and the benefits of co-creation.

Meditation has largely been associated with its religious connotation in the tourism literature. The present research steers away from that tradition to focus on meditative practices as a leisure activity. It addresses the literature void by conducting a survey study on meditation tourists who participated in a 7-day meditation excursion. Based on attention restoration theory and the two-factor theory of emotion, this research contributes to the literature by underscoring a theoretical synthesis of the transformative potential of meditation on tourists' psychological and emotional wellness. It moves beyond the religiously grounded meditation retreat to offer a more generalizable travel phenomenon for body–soul self-improvement. It opens a new avenue for meditation travel by attention restoration through an arousal–cognition perspective. This wellness-related tourism has great potential to gain further popularity for those who have suffered mental and physical stress from the pandemic and other life adversities.

This study examines how storytelling contributes to co-creating tourists' experiences with tour guide interactions and authentic places, ultimately facilitating positive value co-creation and identifying specific generated values. This expansion of knowledge applies to cultural heritage tourism contexts. Purposive sampling and personal interviews were conducted at Macau International Airport, involving 499 respondents. The research reveals that historical storytelling significantly enhances tour guide interactions and perceptions of authentic places, with tour guide interaction partially mediating this effect. Moreover, tour guide interaction positively influences perceived educational, entertainment, experiential, and emotional values. Authentic places primarily amplify educational value, serving as a partial mediator between tour guide interaction and perceived education, and as a full mediator between tour guide interaction and perceived entertainment, experiential, and emotional values. These findings bridge knowledge gaps and provide valuable insights for tour guide training programs and tourism management strategies to elevate tourist engagement and satisfaction in historical sites.

The accumulation of information on online travel communities provides a useful reference for tourists and reflects tourists' positive or negative sentiments during the whole experience process. Using over 97,000 online reviews, including 172 cruise ships across 16 brands, the current study applies sentiment analysis to explore how tourists express their sentiments about elements and attributes of the cruise experience and differences in market positioning. The results show that among 10 attributes and over 50 elements, attributes of enrichment activities, service, fitness, and recreation are the most pivotal antecedents of positive sentimental expression. Service, lecture, steward, show, snorkelling, spa, music, balcony, and the beach have shown high positive sentimental intensity. For negative sentimental expression, embarkation attributes, including elements of embarkation, debarkation, and disembarkation, are the dominant attribute. When tourists express negative sentiments, elements of the bed, casino, buffet, food, and staff are also exhibited higher intensity. As such, how other cruise attributes and elements stimulate the formation of tourists' sentiments is explored. Additionally, differences in tourists' sentiment expression in market positioning are identified, bringing a new research agenda to cruise brand positioning. This study provides a sentiment basis for a deep understanding of tourists' sentiment preference at cruise attribute and element levels to improve tourists' cruise experience. This study also exhibits a paradigm shift in sentiment research by establishing relationships between cruise attributes/elements and sentiment words.

Frontline employees play crucial roles in tourism and hospitality organizations because they work directly with the customers and represent the organization. However, the turnover rate among tourism and hospitality frontline employees was found to be higher than other groups of employees in the same sector. Therefore, detecting the factors that affect turnover intention among frontline employees is necessary to develop effective human resource management strategies in the tourism and hospitality sectors. Our article reviews the empirical studies on frontline employees' turnover intention in tourism and hospitality and proposes a research agenda for future research. Through a systematic and rigorous selection process, we obtained a sample of 72 empirical studies. By analyzing and synthesizing the research results from these studies, we found that: (a) studies on frontline employees' turnover intention in tourism and hospitality are mainly anchored in conservation of resources theory, social exchange theory, and the job demands-resources model; (b) turnover intention of frontline employees has been investigated in different cultural contexts mainly using quantitative methods; (c) various scales were utilized to measure turnover intention; and (d) antecedents, mediators, and moderators of frontline employees' turnover intention in a variety of tourism and hospitality contexts have been identified. Based on the findings of our review, we developed an integrated framework for turnover intention in tourism and hospitality contexts and provided research implications for future studies.

Artificial intelligence (AI) chatbots are pervasive in the travel industry and have significantly alleviated solo travelers' concerns in trip planning and booking. However, many existing AI chatbots have yet to meet the expectations of solo travelers, especially when they demand more personalized information to assist in travel decision-making. Based on complexity theory, this research examines the factors that stimulate solo travelers' purchase intentions when using AI chatbots, particularly covering the three main aspects of marketing efforts, communication quality, and affective characteristics. Drawing from a sample of 281 solo travelers, partial least squares-structural equation modeling (PLS-SEM) and fuzzy-set qualitative comparative analysis (fsQCA) are used to examine the proposed relationships. The PLS-SEM results illustrate that interaction, entertainment, trendiness, communication competence, and satisfaction have significant direct effects on purchase intentions. The fsQCA results further revealed four solutions exhibiting high purchase intentions among solo travelers. Different core, peripheral, and necessary causal conditions in each configuration path were identified. The findings enrich the AI chatbot literature by examining the underlying reasons why solo travelers react differently to this emerging technology and produce practical recommendations for designing AI chatbot systems.

Rural tourism is prominent in promoting sustainable use of resources and is implemented in Indonesia through a tourism village program. Present study explores resource management strategies in two Balinese villages, providing new and comparative insights into the underrepresented high customary setting. Data were collected through multiple qualitative methods and analysed using thematic analysis. Findings support the need for customary and community involvement in retaining local control over resources, collectively enabling the effective use of infrastructure and workforce. These allow co-creative experience-making and storytelling to facilitate resource conservation. Two management challenges and a management outcome of a spiritual belief in Tri Hita Karana (three harmonious relationships) were identified. The findings revealed the challenges, outcomes and strategic use of tourism resources for the improvement of the tourism village program. Our contributions concern the importance of harmony between spirituality, people and nature, customary involvement and conservationist resource reinterpretation in rural tourism resource management.

Issues of sustainability have gained interest and priority, examining ways organisations can protect environmental and cultural heritage, whilst addressing stakeholders' needs. Research exploring the role of Augmented Reality (AR) for sustainable tourism development has been limited. This study adopts the Triple Bottom Line (TBL) framework, to explore how AR can improve tourism attraction sustainability and create business benefits beyond enhanced visitor experiences. A UNESCO-recognised small cultural heritage tourism attraction in the UK was selected as a case study. Adopting a stakeholder approach, 50 interviews were conducted and analysed using thematic analysis. This study reveals AR presents strategic opportunities to achieve social, economic, and environmental sustainability, extending the current understanding of the TBL in a small tourism business context. We propose AR as a tool to help tourism attractions ensure their long-term viability and sustainability, and the findings provide important insight into how to achieve this.