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Keep it steady? Not only average self-control demands matter for employees’ work engagement, but also variability 保持稳定?平均的自我控制需求不仅对员工的工作投入很重要,而且对可变性也很重要
IF 6.1 2区 心理学 Q1 Psychology Pub Date : 2023-02-20 DOI: 10.1080/02678373.2023.2180784
Fabiola H. Gerpott, W. Rivkin, S. Diestel
ABSTRACT Previous research has demonstrated that work-related self-control demands deplete regulatory resources and thus impair employees’ functioning. But what is more harmful to employees – facing consistent self-control demands throughout the day or frequently switching between activities that require varying levels of self-control (i.e. self-control demands variability)? To answer this question, we draw from theories of psychological contrast to propose the variability of self-control demands (i.e. changes in self-control demands within a day) as a contingency that amplifies the negative impact of daily (mean) self-control demands on evening ego depletion, which in turn spills over to next-day work engagement. This amplifying effect occurs because on days with high self-control demands variability, the contrast between unpleasant and pleasant activities at work becomes particularly salient, which requires additional self-control due to stronger experienced goal-desire conflicts. We propose that employees with high levels of burnout may be particularly vulnerable to the exacerbating effects of self-control demands variability because they suffer from chronic impairments of their ability to exert self-control. A daily diary study with 86 employees across ten days (N = 525 measurement points) largely supports our conceptual framework.
以往的研究表明,工作相关的自我控制需求消耗了监管资源,从而损害了员工的功能。但是,哪一种对员工的危害更大?是整天面对一致的自我控制要求,还是频繁地在需要不同程度自我控制的活动之间切换(即自我控制要求可变性)?为了回答这个问题,我们从心理对比理论中提出了自我控制需求的可变性(即一天内自我控制需求的变化),作为一种偶然性,它放大了日常(平均)自我控制需求对晚上自我消耗的负面影响,进而溢出到第二天的工作投入。这种放大效应的发生是因为在高度自我控制要求变化的日子里,工作中不愉快和愉快的活动之间的对比变得特别突出,这需要额外的自我控制,因为经历了更强烈的目标-愿望冲突。我们认为,高度倦怠的员工可能特别容易受到自我控制需求变异性的加剧影响,因为他们的自我控制能力长期受损。86名员工为期10天的每日日记研究(N = 525个测量点)在很大程度上支持了我们的概念框架。
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引用次数: 0
Supervisor off-work boundary infringements: Perspective-taking as a resource for after-hours intrusions 主管工作之外的边界侵犯:换位思考作为下班后入侵的资源
IF 6.1 2区 心理学 Q1 Psychology Pub Date : 2023-02-08 DOI: 10.1080/02678373.2023.2176945
Jacob McCartney, J. Franczak, Katerina Gonzalez, A. Hall, Wayne A. Hochwarter, Samantha L. Jordan, Wajda Wikhamn, A. Khan, Mayowa T. Babalola
ABSTRACT Constant connectivity is prevalent in modern workplaces, aided by smartphones and email. Supervisors may further pressure their subordinates to remain connected to work through their after-hours communications. We develop the concept of supervisor off-work boundary infringements (SBI) or supervisor intrusions during subordinates’ nonwork hours, which are becoming widespread due to expectations of immediate accessibility. Through the conservation of resources theory lens, we explore whether these unnecessary intrusions by supervisors increase subordinate strain outcomes (i.e. job tension and depressed mood at work). We also examine the role of perspective-taking, a cognitive resource deployed as a coping strategy that allows individuals to understand the viewpoint of others, which in turn facilitates changes in one’s attitudes and behaviours. Specifically, we propose that employee perspective-taking can lessen the adverse effects of SBI. Across a four-study constructive replication, we find evidence that SBI positively relates to job tension and a depressed mood at work. Heightened levels of perspective-taking attenuated this relationship. Our study presents evidence that individuals who engage in perspective-taking can protect themselves by buffering the adverse effects of SBI. Importantly, we advocate for corporate policies and laws that protect workers from SBI and encourage supervisors to cease such infringements on their employees.
在智能手机和电子邮件的帮助下,现代工作场所普遍存在持续的网络连接。主管可能会进一步向下属施压,要求他们通过下班后的交流与工作保持联系。我们提出了主管下班边界侵权(SBI)或主管在下属非工作时间的侵入的概念,由于期望立即访问而变得越来越普遍。通过资源守恒理论的视角,我们探讨管理者的这些不必要的干扰是否会增加下属的压力结果(即工作紧张和工作抑郁情绪)。我们还研究了换位思考的作用,换位思考是一种认知资源,作为一种应对策略,可以让个人理解他人的观点,从而促进个人态度和行为的改变。具体而言,我们提出员工换位思考可以减轻SBI的不利影响。通过四项研究的建设性复制,我们发现了SBI与工作紧张和工作抑郁情绪正相关的证据。换位思考能力的提高削弱了这种关系。我们的研究提供的证据表明,参与换位思考的个体可以通过缓冲SBI的不利影响来保护自己。重要的是,我们提倡公司政策和法律保护工人免受SBI,并鼓励主管停止对员工的此类侵权行为。
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引用次数: 1
Reciprocal relations between emotional exhaustion and episode-specific emotional labour: An experience-sampling study 情绪衰竭与特定事件情绪劳动之间的交互关系:一项经验抽样研究
IF 6.1 2区 心理学 Q1 Psychology Pub Date : 2023-01-25 DOI: 10.1080/02678373.2023.2169967
Hadar Nesher Shoshan, Laura Venz, S. Sonnentag
ABSTRACT Service employees’ surface acting is exhausting, but it is unclear if exhaustion appears instantly after a single service episode. Moreover, evidence regarding the reversed causality in which exhaustion predicts surface acting is scarce and unequivocal. Our experience-sampling study investigates dynamic reciprocal relations between service employees’ exhaustion and surface acting, and additionally deep acting, across two service episodes, the first one of the day and the last one before lunchtime. Drawing on conservation of resources theory, we hypothesised that exhaustion is an antecedent of episode-specific surface acting and that episode-specific surface acting is an antecedent of exhaustion directly following the service episode. During five days, 120 service employees answered three daily surveys between morning and lunchtime. Multilevel path analysis showed that exhaustion before work was not related to first-episode surface acting. First-episode surface acting was positively related to subsequent exhaustion, which was positively related to subsequent surface acting, which was positively related to subsequent exhaustion. Exhaustion experienced after the first service episode was also positively related to subsequent deep acting. Findings highlight the importance of integrating reciprocal relations between exhaustion and surface acting into the emotional labour literature and studying the direct well-being costs of surface acting in single service episodes.
摘要服务人员表面上的行为令人疲惫,但尚不清楚是否在一次服务事件后立即出现疲惫。此外,关于衰竭预测表面作用的反向因果关系的证据很少而且毫不含糊。我们的经验抽样研究调查了服务员工的疲惫与表面表演和深度表演之间的动态互惠关系,这两个服务事件分别是当天的第一个和午餐前的最后一个。根据资源守恒理论,我们假设耗竭是特定事件表面行为的前因,而特定事件表面行动是服务事件后直接耗竭的前因。在五天的时间里,120名服务员工在早上到午餐时间回答了三项每日调查。多层次路径分析表明,工作前的疲惫与首次表面动作无关。第一次发作的表面作用与随后的衰竭呈正相关,与随后的表面作用呈正相关,后者与随后的耗竭呈正相关。第一次发球后的疲惫感也与随后的深度表演呈正相关。研究结果强调了将疲惫和表面表演之间的互惠关系纳入情感劳动文献的重要性,并研究了单次服务事件中表面表演的直接幸福成本。
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引用次数: 1
What influences the relationship between workplace bullying and employee well-being? A systematic review of moderators 是什么影响了职场欺凌与员工幸福感之间的关系?主持人系统综述
IF 6.1 2区 心理学 Q1 Psychology Pub Date : 2023-01-23 DOI: 10.1080/02678373.2023.2169968
Samuel Farley, Daniella Mokhtar, Ka-ming Ng, Karen Niven
ABSTRACT Researchers have consistently shown the detrimental effects that workplace bullying has on employee well-being. While there have been many studies examining moderating factors that worsen or mitigate bullying’s effects, the field lacks a common theoretical framework to integrate and explain these diverse moderators. The aim of this systematic review is to identify, categorise, and evaluate variables that have been tested as moderators of the relationship between workplace bullying and well-being using the job demands resources model. Searches of the literature were carried out in the PsycINFO, Web of Science and Scopus databases. Sixty-eight studies met the inclusion criteria, which reported on 209 tests of moderation. Using an established taxonomy, the moderators were categorised into home demands/resources (n = 2), personal demands/resources (n = 136), job demands/resources (n = 4), social demands/resources (n = 24), and organisational demands/resources (n = 43). Analysis revealed that social resources, such as co-worker support, and organisational resources, such as supportive organisational climates, consistently buffered the harmful effects of bullying. In contrast, personal resources had little influence as moderators. Further cross-cultural and longitudinal research is needed to understand whether the influence of these moderators extends across time and different cultural contexts.
摘要研究人员已经一致证明了职场欺凌对员工幸福感的有害影响。虽然有许多研究考察了加重或减轻欺凌影响的调节因素,但该领域缺乏一个共同的理论框架来整合和解释这些不同的调节因素。这项系统综述的目的是使用工作需求-资源模型,识别、分类和评估已被测试为职场欺凌与幸福感之间关系调节因素的变量。文献检索在PsycINFO、Web of Science和Scopus数据库中进行。68项研究符合纳入标准,报告了209项适度测试。使用既定的分类法,主持人被分为家庭需求/资源(n = 2) ,个人需求/资源(n = 136),工作需求/资源(n = 4) ,社会需求/资源(n = 24),以及组织需求/资源(n = 43)。分析显示,社会资源,如同事的支持,以及组织资源,如支持性的组织氛围,一直在缓冲欺凌的有害影响。相比之下,个人资源作为主持人几乎没有影响力。需要进一步的跨文化和纵向研究,以了解这些调节因素的影响是否跨越时间和不同的文化背景。
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引用次数: 4
Quantitative process measures in interventions to improve employees’ mental health: A systematic literature review and the IPEF framework 改善员工心理健康干预措施的量化过程措施:系统文献综述和IPEF框架
IF 6.1 2区 心理学 Q1 Psychology Pub Date : 2023-01-02 DOI: 10.1080/02678373.2022.2080775
K. Nielsen, Marco de Angelis, S. T. Innstrand, G. Mazzetti
ABSTRACT Interventions to improve mental health can target individuals, working groups, their leaders, or organisations, also known as the Individual, Group, Leader, and Organisational (IGLO) levels of intervention. Evaluating such interventions in organisational settings is complex and requires sophisticated evaluation designs taking into account the intervention process. In the present systematic literature review, we present state of the-art of quantitative measures of process evaluation. We identified 39 papers. We found that measures had been developed to explore the organisational context, the intervention design, and the mental models of the intervention and its activities. Quantitative process measures are often poorly validated, and only around half of the studies linked the process to intervention outcomes. Fifteen studies used mixed methods for process evaluation. Most often, a qualitative process evaluation was used to understand unexpected intervention outcomes. Despite the existence of theoretical process evaluation frameworks, these were not often employed, and even when included, frameworks were rarely acknowledged, and only selected elements were included. Based on our synthesis, we propose a new framework for evaluating interventions, the Integrative Process Evaluation Framework (IPEF), together with reflections on how we may optimise the use of quantitative process evaluation in conjunction with a qualitative process evaluation.
摘要改善心理健康的干预措施可以针对个人、工作组、其领导人或组织,也称为个人、小组、领导人和组织(IGLO)干预级别。在组织环境中评估此类干预措施是复杂的,需要考虑干预过程的复杂评估设计。在目前系统的文献综述中,我们介绍了过程评估的定量测量的最新技术。我们鉴定了39篇论文。我们发现,已经制定了一些措施来探索组织背景、干预设计以及干预及其活动的心理模型。定量过程测量通常没有得到很好的验证,只有大约一半的研究将过程与干预结果联系起来。15项研究采用混合方法进行过程评估。大多数情况下,定性过程评估用于了解意外的干预结果。尽管存在理论过程评估框架,但这些框架并不经常使用,即使包括在内,框架也很少得到承认,只包括选定的要素。基于我们的综合,我们提出了一个新的干预措施评估框架,即综合过程评估框架(IPEF),并思考了我们如何优化定量过程评估与定性过程评估的结合使用。
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引用次数: 4
Illegitimate tasks: A systematic literature review and agenda for future research 不合理的任务:系统的文献回顾和未来研究的议程
IF 6.1 2区 心理学 Q1 Psychology Pub Date : 2022-11-18 DOI: 10.1080/02678373.2022.2148308
Haien Ding, B. Kuvaas
ABSTRACT Although expecting to undertake core tasks affirming their professional identity, employees often have to deal with tasks they perceive as unnecessary or unreasonable. The concept of illegitimate tasks captures this phenomenon and has attracted growing attention since its first appearance. Illegitimate tasks have been found to explain unique variance in well-being and strain. Given a burgeoning body of literature, a systematic narrative review of illegitimate tasks is warranted. This review summarises research regarding illegitimate tasks’ antecedents (leadership, workplace characteristics, individual characteristics, and job characteristics) and outcomes (emotions, work attitudes and cognition, work behaviour, health and well-being, and interpersonal relationships). In addition, we review work done to date regarding the moderators and mediators of these relationships. Finally, we offer future directions for research.
摘要尽管员工期望承担核心任务来确认自己的职业身份,但他们往往不得不处理他们认为不必要或不合理的任务。非法任务的概念抓住了这一现象,自其首次出现以来就引起了越来越多的关注。非法任务被发现可以解释幸福感和压力的独特差异。鉴于文学的蓬勃发展,有必要对非法任务进行系统的叙事审查。这篇综述总结了关于非法任务的前因(领导力、工作场所特征、个人特征和工作特征)和结果(情绪、工作态度和认知、工作行为、健康和幸福以及人际关系)的研究。此外,我们还回顾了迄今为止在这些关系的调解人和调解人方面所做的工作。最后,我们提出了未来的研究方向。
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引用次数: 9
Employees’ experience of supervisor behaviour – a support or a hindrance on their return-to-work journey with a CMD? A qualitative study 员工对主管行为的体验——CMD对他们重返工作岗位的支持还是阻碍?定性研究
IF 6.1 2区 心理学 Q1 Psychology Pub Date : 2022-11-14 DOI: 10.1080/02678373.2022.2145622
K. Nielsen, J. Yarker
ABSTRACT Supervisors play an important role in supporting employees to return to work following sickness absence due to common mental disorders; stress, anxiety and depression, however, employees may not always feel supported. We examined employees’ perceptions of their supervisors’ attitudes and behaviours pre, during and following sickness absence due to common mental disorders, placing a particular focus on post-return. In a qualitative study, using purposeful sampling, we recruited and interviewed 39 returned employees up to four times. We identified three types of supervisor behaviours: the compassionate, the indifferent and the demeaning. Compassionate supervisors possessed empathy and communication skills, worked collaboratively to identify appropriate work adjustments and provided ongoing support and adjustment. Indifferent supervisors lacked the skills and motivation to support returning employees. They did what was required according to organisational policies. Demeaning supervisors lacked understanding and displayed stigmatising behaviour. The results extend our understanding of how supervisors may support returned employees in two ways: First, our results identified three distinct sets of supervisor behaviours. Second, the results indicate that it is important to understand return to work as lasting years where employees are best supported by supervisors making adjustments that fit the needs of returned employees on an ongoing basis.
摘要主管在支持员工在因常见精神障碍而因病缺勤后重返工作岗位方面发挥着重要作用;然而,压力、焦虑和抑郁,员工可能并不总是感到得到支持。我们调查了员工在因常见精神障碍而因病缺勤前、期间和之后对主管态度和行为的看法,特别关注离职后的情况。在一项定性研究中,我们使用有目的的抽样,招募并采访了39名返回的员工,多达四次。我们确定了三种类型的主管行为:同情、冷漠和贬低。富有同情心的主管具有同理心和沟通技能,合作确定适当的工作调整,并提供持续的支持和调整。冷漠的主管缺乏支持离职员工的技能和动力。他们根据组织政策做了需要做的事情。失宠的主管缺乏理解,表现出污名化行为。研究结果扩展了我们对主管如何通过两种方式支持离职员工的理解:首先,我们的研究结果确定了三组不同的主管行为。其次,研究结果表明,重要的是要将重返工作岗位理解为持续数年,在这几年里,员工得到了主管的最佳支持,主管不断做出符合重返工作岗位员工需求的调整。
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引用次数: 1
Are all challenge stressors beneficial for learning? A meta-analytical assessment of differential effects of workload and cognitive demands 所有的挑战压力源对学习有益吗?工作量和认知需求差异效应的元分析评估
IF 6.1 2区 心理学 Q1 Psychology Pub Date : 2022-11-11 DOI: 10.1080/02678373.2022.2142986
Bettina Kubicek, Lars Uhlig, Ute R. Hülsheger, C. Korunka, Roman Prem
ABSTRACT Previous meta-analyses showed that challenge stressors are, though stressful, also motivating. However, their hypothesised gains related to learning are less well understood. In addition to the lack of meta-analytical assessments, there are conflicting theoretical perspectives on the learning effects of challenge stressors. In contrast to the challenge–hindrance stressor framework, action regulation theory posits that cognitive demands, but not workload, are conducive to learning. Furthermore, job control, the level of a stressor, and the type of occupation may moderate the effects of these two challenge stressors. Based on 417 independent samples collectively including 319,306 individuals, this meta-analysis tested the associations of workload and cognitive demands with learning, motivation, and strain and examined potential moderation effects. Results showed that workload was negatively related to learning and motivation and positively related to strain. Cognitive demands were positively related to learning and motivation and negatively related to strain. The detrimental effects of workload were more pronounced for care and social worker and for measures of overload. No moderations were found for country-level job control. Taken together, the results cast doubts on whether stressors can actually be simultaneously detrimental and beneficial, as neither workload nor cognitive demands were found to have such a pattern.
摘要先前的荟萃分析表明,挑战性压力源虽然有压力,但也有激励作用。然而,他们假设的与学习有关的收益却没有得到很好的理解。除了缺乏元分析评估之外,关于挑战压力源的学习效果,也存在着相互矛盾的理论观点。与挑战-阻碍-压力源框架相反,行动调节理论认为认知需求(而不是工作量)有助于学习。此外,工作控制、压力源的水平和职业类型可能会缓和这两种挑战性压力源的影响。基于417个独立样本,包括319306名个体,这项荟萃分析测试了工作量和认知需求与学习、动机和压力的关系,并检验了潜在的调节效应。结果表明,工作量与学习动机呈负相关,与压力呈正相关。认知需求与学习和动机呈正相关,与压力负相关。工作量对护理和社会工作者以及超负荷措施的不利影响更为明显。没有发现国家一级工作控制的调节。总之,这些结果让人怀疑压力源是否真的同时有害和有益,因为无论是工作量还是认知需求都没有这种模式。
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引用次数: 2
Direct, indirect, and moderated paths linking work schedules to psychological distress among fly-in, fly-out workers 将工作时间表与飞入飞出员工的心理困扰联系起来的直接、间接和适度路径
IF 6.1 2区 心理学 Q1 Psychology Pub Date : 2022-11-08 DOI: 10.1080/02678373.2022.2142988
K. Parkes, L. Fruhen, Sharon K. Parker
ABSTRACT Fly-in, fly-out (FIFO) workers are exposed to demanding work schedules (including extended rosters, long shifts, and night work) which may contribute to the high levels of psychological distress they report. However, existing evidence is inconsistent. To address these issues, we developed a model of FIFO work schedules and formulated three hypotheses linking objective schedule attributes to psychological distress through direct and indirect paths. We tested these hypotheses in survey data from FIFO workers (N = 2595). Objective schedule attributes (work/leave ratio, cycle duration, hours per shift, and night work) jointly accounted for significant variance in psychological distress; work/leave ratio and hours per shift contributed unique variance. Tests of indirect paths from schedule attributes to psychological distress through two subjective measures (roster satisfaction and lifestyle adaptation) showed that one or both of these paths was significant for each attribute. Moreover, parental status acted as a moderator; having children (relative to no children) interacted with work/leave ratio to predict poorer lifestyle adaptation, and hence higher distress. These findings offer new insights into the complex paths linking FIFO work schedules and psychological distress. The discussion highlights the need for interventions focusing on the design of roster/shift patterns to improve the mental health of FIFO workers.
摘要飞入飞出(FIFO)员工面临着苛刻的工作时间表(包括延长排班、长时间轮班和夜班),这可能会导致他们报告的高度心理困扰。然而,现有证据并不一致。为了解决这些问题,我们开发了FIFO工作时间表模型,并提出了三个假设,通过直接和间接途径将客观时间表属性与心理困扰联系起来。我们在FIFO工人的调查数据中检验了这些假设(N = 2595)。客观的时间表属性(工作/休假比率、周期持续时间、每班小时数和夜班)共同解释了心理困扰的显著差异;工作/休假比率和每班工作时间造成了独特的差异。通过两种主观测量(花名册满意度和生活方式适应)对从时间表属性到心理困扰的间接路径进行测试,结果表明,这两种路径中的一种或两种对每个属性都有显著意义。此外,父母身份起到了调节作用;有孩子(相对于没有孩子)与工作/休假比率相互作用,预测生活方式适应能力较差,从而导致更高的痛苦。这些发现为FIFO工作时间表与心理困扰之间的复杂路径提供了新的见解。讨论强调了干预措施的必要性,重点是名册/轮班模式的设计,以改善先进先出工人的心理健康。
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引用次数: 1
Some positivity per day can protect you a long way: A within-person field experiment to test an affect-resource model of employee effectiveness at work 每天保持一些积极向上的态度可以长久地保护你:一项现场实验,测试员工工作效率的影响-资源模型
IF 6.1 2区 心理学 Q1 Psychology Pub Date : 2022-11-08 DOI: 10.1080/02678373.2022.2142987
Vera M. Schweitzer, Wladislaw Rivkin, Fabiola H. Gerpott, Stefan Diestel, Jana Kühnel, Roman Prem, Mo Wang
We expand research on the daily dynamics of employee effectiveness at work by integrating the core tenets of the Conservation of Resources Theory with the Broaden-and-Build Theory of positive emoti...
我们将资源保护理论的核心原则与积极情绪的拓展与构建理论相结合,扩展了员工工作效率的日常动态研究。
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引用次数: 1
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Work and Stress
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