International Journal of Hospitality Management最新文献

The present study examines one’s sense of psychological safety as a mediator between workplace ostracism and vitality. It also tests meaningful work as a moderator between one’s sense of psychological safety and vitality. The present research collected cross-sectional data applying purposive and convenience sampling from 390 frontline hotel employees in Thailand. Workplace ostracism has a negative impact on one’s sense of psychological safety and vitality. One’s sense of psychological safety mediates the connection between workplace ostracism and vitality, and meaningful work positively moderates the association between one’s sense of psychological safety and vitality. These findings not only expand upon the conservation of resources (COR) theory and confirm the mediating role of psychological safety but also extend value congruence theory by moderating the role of meaningful work. The study highlights to increase meaningful work and one’s sense of psychological safety to improve vitality, and the strategies to minimize workplace ostracism.

With the Chinese hospitality industry’s continuous emphasis on environmental sustainability and meeting customers’ needs for eco-friendly services, how to motivate employees to implement green service innovative behaviors has become an important topic in the hospitality sector. Based on self-determination theory, this study investigates the motivational path that green inclusive leadership affects hospitality employees’ green service innovation behavior through the satisfaction of basic psychological needs and further verifies the moderating effect of employees’ traditionality in the Chinese hospitality context. Using a three-wave longitudinal design, we collected data from 367 full-time hospitality employees in 11 Chinese hotels. The results demonstrated that green inclusive leadership is positively associated with green service innovative behavior, mediated by the satisfaction of their basic psychological needs. Additionally, we confirmed that employee traditionality weakened the impact of green inclusive leadership on hospitality employees’ green service innovative behavior through basic psychological needs satisfaction (at least for the satisfaction of autonomy and competence needs).

The effects associated with observed teammates’ unethical behaviors (OTUB) have been severely neglected, especially in the hospitality industry. Drawing on the conservation of resources (COR) theory, we proposed a theoretical model to examine third-party observers’ emotional and behavioral responses to OTUB. Specifically, we theorized that OTUB evokes third-party observers’ anger and further undermines their cooperative performance with teammates (CPWT). In addition, we proposed that observers’ mindfulness moderates the relationship between OTUB and anger, as well as the relationship between OTUB and CPWT. Our theoretical model was supported by survey data collected at three-time points from 216 supervisor-follower dyads in hotels in China. Thus, our study proposed a novel perspective to explain how and why teammates’ unethical behaviors negatively affect third-party observers’ CPWT. We also provided practical insights for hospitality managers to better deal with employees’ unethical behaviors and enhance cooperative performance among teammates.

This paper explores how rural entrepreneurial activities can bring sustainable solutions to rural villages based on entrepreneurs’ lifestyle pursuits in their business activities. It further examines the relationship between lifestyle pursuits and their impacts on sustainable rural development. Scholars have discussed “lifestyle entrepreneurs” who hold rural areas’ quality of life as a priority, distinguishing these individuals from more business-oriented entrepreneurs who focus on economic profits. This study argues that all rural entrepreneurs in fact favor lifestyle pursuits to a certain extent in terms of rural businesses. In addition, different types of lifestyles shape entrepreneurs’ contributions to rural resilience. Constructivist grounded theory was applied to conduct three rounds of in-depth interviews with 28 rural bed-and-breakfast entrepreneurs in Zhejiang, China, between 2020 and 2022. The resultant framework outlines six types of lifestyles characteristic of these rural entrepreneurs. Findings indicate that “gregarious” and “hedonistic” lifestyles can optimally contribute to both rural resilience and business sustainability.

Food upcycling is a novel method of reducing food waste. For example, Nestlé, a Swiss-based candy maker, uses leftover white pulp that covers cocoa beans to sweeten dark chocolate without added sugar. However, limited research compares the perception and consumption of upcycled foods across cultures. The current study conducted a survey (Study 1) in the United States and Hong Kong to investigate acceptance of upcycled foods. Furthermore, we conducted a conjoint experiment (Study 2) to identify upcycled food attributes that people consider essential. The present study draws on the cue utilization theory as an overarching framework. Based on our findings, public and commercial sectors can prioritize the most important attributes of upcycled foods to boost the acceptance and consumption of such novel foods.

How to mitigate the maturity mismatch of corporate investment and financing is critical for the financial stability and sustainable development of hospitality and tourism firms. Given the advancement and prevalence of digital transformation and the unidentified link between digital transformation and maturity mismatch in hospitality and tourism literature, this study aims to examine whether digital transformation exacerbates or mitigates maturity mismatch in hospitality and tourism firms. Using data from listed Chinese firms and machine learning to build a digital transformation index from word frequency statistics involving “firm digital transformation” in annual reports, we found that digital transformation exacerbates maturity mismatch, especially for firms with greater financing constraints and lower financial marketization. Our research uncovers antecedents of maturity mismatch and contributes to the hospitality and tourism literature on the effects of digital transformation. It also provides practical guidance for hospitality and tourism companies to address maturity mismatch through digital transformation.

This study investigated the effect of digital transformation on firm productivity in the restaurant industry. Based on the notion that digital transformation enables streamlined operations, this study hypothesized that digital transformation positively influences restaurant productivity in both front-of-house and back-of-house areas. Using text analysis, the annual reports of restaurant firms were analyzed to measure the level of digital transformation. The empirical findings revealed that digital transformation in both front-of-house and back-of-house areas has a positive effect on overall firm-level productivity in the restaurant industry. This suggests that using front-of-house technologies to assist customer processes and back-of-house technologies to streamline administrative and kitchen tasks can help overcome low productivity issues within restaurant firms. This study also demonstrated that digital transformation in front-of-house areas could maximize productivity for geographically diversified restaurant firms, while the positive effect of digital transformation on firm productivity was not significantly greater in quick-service restaurants than full-service restaurants.

Shared accommodation platforms, including Airbnb, encourage hosts to post images of rentals. In this study, a hedonic pricing model was developed to test the effects of different cover image scenes (indoor or outdoor) on Airbnb listing prices and to test how strongly the effects were moderated by images’ visual aesthetics or room type. The model was estimated using a dataset of 24,162 Airbnb listings in Beijing, China, from October 2020. Empirical results revealed that 1) compared with Airbnb properties whose cover images showed indoor scenes, properties whose cover images showed outdoor scenes tended to have higher prices; and 2) cover images’ visual aesthetics and room type each significantly moderated the association between cover images and property listing prices. This study is one of the earliest to assess the roles of properties’ cover images in the shared accommodation market. The interaction effects of image scenes and other factors related to cover images were also explored for the first time.

This research aims to explain and predict frontline hotel employees’ intention towards human-robot collaboration (HRC) and their subsequent positive behaviors based on theory of planned behavior and job demands-resources (JD-R) model. The moderating role of perceived behavioral control towards HRC were also tested. Drawing from a preliminary interview study, we identified the critical determinants that shape frontline hotel employees’ attitude towards HRC. Data were collected at two time points from 455 frontline hotel employees in a three-week period. The study results revealed that proficient behavior and adaptive behavior were indirectly influenced by attitude and subjective norm towards HRC and job autonomy of HRC through intention towards HRC. Additionally, perceived behavioral control moderates the relationship between subjective norm and intention towards HRC. The study provides hotel managers with valuable insights and information regarding HRC, enabling them to effectively manage the implementation of HRC in their establishments.

This research investigates how and why employees’ perception of career calling leads to their voice behaviors based on a conceptual model that incorporates learning goal orientation and affect spin. Lagged diary data collected from 223 dyads of hotel employees and their managers over four times, were analyzed to test the moderated mediation hypotheses. The results showed that career calling had a positive impact on both challenging and supportive voice behaviors through learning goal orientation, and affect spin moderated the indirect effects of career calling on supportive voice behavior and challenging voice behavior. For employees with low affect spin, the indirect effects of career calling on voice behaviors through learning goal orientation were significant, while the indirect effect was not significant for those with high affect spin. The implications of the findings are discussed for hospitality researchers and practitioners.