Pub Date : 2024-12-04DOI: 10.1016/j.ijhm.2024.104035
Inyoung Jung , Seyhmus Baloglu
Research on consumer behavior regarding luxury hospitality products has long been an important topic in the marketing field. Customers' perceptions of luxury products' value and experience with them have been identified as critical consumption factors affecting purchase intention. Therefore, this study was to find how luxury value and hotel experience factors apply to people’s luxury purchase desires. The data was collected from 320 people who had stayed at a luxury hotel within the past 12 months. The study adopted structural equation modeling (SEM), fuzzy-set qualitative comparative analysis (fsQCA), and necessary condition analysis. The SEM results identified the net effects of luxury value and hotel experience variables. Moreover, the fsQCA results provided effective combinations 1) luxury value, 2) hotel experience, and 3) luxury value and hotel experience. However, the necessary conditions were not found for the luxury hotel's purchase intention. Accordingly, the paper provides implications for researchers and practitioners.
{"title":"What customer experience and value dimension(s) mostly drive luxury hotel brand purchase intention?","authors":"Inyoung Jung , Seyhmus Baloglu","doi":"10.1016/j.ijhm.2024.104035","DOIUrl":"10.1016/j.ijhm.2024.104035","url":null,"abstract":"<div><div>Research on consumer behavior regarding luxury hospitality products has long been an important topic in the marketing field. Customers' perceptions of luxury products' value and experience with them have been identified as critical consumption factors affecting purchase intention. Therefore, this study was to find how luxury value and hotel experience factors apply to people’s luxury purchase desires. The data was collected from 320 people who had stayed at a luxury hotel within the past 12 months. The study adopted structural equation modeling (SEM), fuzzy-set qualitative comparative analysis (fsQCA), and necessary condition analysis. The SEM results identified the net effects of luxury value and hotel experience variables. Moreover, the fsQCA results provided effective combinations 1) luxury value, 2) hotel experience, and 3) luxury value and hotel experience. However, the necessary conditions were not found for the luxury hotel's purchase intention. Accordingly, the paper provides implications for researchers and practitioners<strong>.</strong></div></div>","PeriodicalId":48444,"journal":{"name":"International Journal of Hospitality Management","volume":"126 ","pages":"Article 104035"},"PeriodicalIF":9.9,"publicationDate":"2024-12-04","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"142793204","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":1,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2024-12-04DOI: 10.1016/j.ijhm.2024.104033
Ling Tan , Cuiqiao Liu , Yongli Wang , Ya Li , Jie Zhao , Shuchun Wang , Bixin Zhong
Although human-robot collaboration (HRC) is increasingly becoming prevalent in the service industry, the impact of HRC on the employees’ work outcomes has been relatively underexplored. Drawing upon the conservation of resources theory, we aim to examine whether, how, and when HRC can enhance service performance of frontline employees (FLEs). To this end, we conducted an experimental study (Study 1) and a multi-wave survey (Study 2). We theorize that HRC can cognitively bolster FLEs’ confidence to undertake supplementary tasks (i.e., role breadth self-efficacy) and emotionally elicit pleasant feelings (i.e., positive emotions), which, in turn, enhances service performance. Our results support this view. Notably, our findings also reveal that employees’ trust in robots moderates the positive emotions mediated indirect effect of HRC on service performance. However, it does not significantly moderate the role breadth self-efficacy mediated indirect effect on service performance. Theoretical implications and practical recommendations are discussed.
{"title":"The effect of human-robot collaboration on frontline employees’ service performance: A resource perspective","authors":"Ling Tan , Cuiqiao Liu , Yongli Wang , Ya Li , Jie Zhao , Shuchun Wang , Bixin Zhong","doi":"10.1016/j.ijhm.2024.104033","DOIUrl":"10.1016/j.ijhm.2024.104033","url":null,"abstract":"<div><div>Although human-robot collaboration (HRC) is increasingly becoming prevalent in the service industry, the impact of HRC on the employees’ work outcomes has been relatively underexplored. Drawing upon the conservation of resources theory, we aim to examine whether, how, and when HRC can enhance service performance of frontline employees (FLEs). To this end, we conducted an experimental study (Study 1) and a multi-wave survey (Study 2). We theorize that HRC can cognitively bolster FLEs’ confidence to undertake supplementary tasks (i.e., role breadth self-efficacy) and emotionally elicit pleasant feelings (i.e., positive emotions), which, in turn, enhances service performance. Our results support this view. Notably, our findings also reveal that employees’ trust in robots moderates the positive emotions mediated indirect effect of HRC on service performance. However, it does not significantly moderate the role breadth self-efficacy mediated indirect effect on service performance. Theoretical implications and practical recommendations are discussed.</div></div>","PeriodicalId":48444,"journal":{"name":"International Journal of Hospitality Management","volume":"126 ","pages":"Article 104033"},"PeriodicalIF":9.9,"publicationDate":"2024-12-04","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"142793206","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":1,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2024-12-04DOI: 10.1016/j.ijhm.2024.104037
Muhammet Kesgin , Ali Selçuk Can , Li Ding , Mark Legg , Dylan Schuler
Encouraging consumers to pay a premium for environmentally friendly food packaging is vital. This study examines consumers’ willingness to pay a premium for environmentally friendly (reusable and sustainable) compared to single-use plastics (conventional) off-premises food packaging. Using the stimulus-organism-response theory, two experimental studies were conducted. Study 1 shows the direct influence of environmentally friendly food packaging on consumer willingness to pay a premium for off-premises food packaging, and its indirect influence via pro-environmental self-identity and moral judgment. Study 2 confirms the indirect effects, while supporting the main effect only for the reusable option. This study also reveals that reputation and impact legacy motives moderate the serial mediation effect through pro-environmental self-identity and moral judgment. The findings suggest that foodservice businesses can encourage consumers, particularly those with strong legacy motives, to pay a premium for environmentally friendly off-premises food packaging by creating message appeals to their pro-environmental self-identity and moral judgment.
{"title":"Legacy matters: Encouraging willingness to pay a premium for environmentally friendly off-premises food packaging","authors":"Muhammet Kesgin , Ali Selçuk Can , Li Ding , Mark Legg , Dylan Schuler","doi":"10.1016/j.ijhm.2024.104037","DOIUrl":"10.1016/j.ijhm.2024.104037","url":null,"abstract":"<div><div>Encouraging consumers to pay a premium for environmentally friendly food packaging is vital. This study examines consumers’ willingness to pay a premium for environmentally friendly (reusable and sustainable) compared to single-use plastics (conventional) off-premises food packaging. Using the stimulus-organism-response theory, two experimental studies were conducted. Study 1 shows the direct influence of environmentally friendly food packaging on consumer willingness to pay a premium for off-premises food packaging, and its indirect influence via pro-environmental self-identity and moral judgment. Study 2 confirms the indirect effects, while supporting the main effect only for the reusable option. This study also reveals that reputation and impact legacy motives moderate the serial mediation effect through pro-environmental self-identity and moral judgment. The findings suggest that foodservice businesses can encourage consumers, particularly those with strong legacy motives, to pay a premium for environmentally friendly off-premises food packaging by creating message appeals to their pro-environmental self-identity and moral judgment.</div></div>","PeriodicalId":48444,"journal":{"name":"International Journal of Hospitality Management","volume":"126 ","pages":"Article 104037"},"PeriodicalIF":9.9,"publicationDate":"2024-12-04","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"142793201","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":1,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2024-12-03DOI: 10.1016/j.ijhm.2024.104042
Natalie Pearson , Iain Davies , Peter Nuttall , Baris Yalabik
Hospitality employees play a crucial role in food waste prevention, yet there is little understanding of how employees can influence the way food waste is thought about and dealt with within their workplace. To address this gap, we conducted semi-structured interviews with 23 UK hospitality actors, including frontline employees, managers and business owners to understand how they influence others, and have been influenced by others, to prevent food waste. We analyse the data through a sensemaking lens, which shows that food waste messages are received and made sense of instantly, or with delay due to exposure over time, or when the time is right. This reception process is active or passive, and congruent or incongruent, which has implications for whether food waste messages are understood as intended and the behavioural outcomes of the reception process. Developing a more comprehensive understanding of how food waste messages are received, understood and enacted has implications for food waste communications and how hospitality actors can influence the way food waste is thought about and dealt with within their workplace.
{"title":"Influencing others to prevent hospitality food waste: The reception of food waste messages by hospitality employees","authors":"Natalie Pearson , Iain Davies , Peter Nuttall , Baris Yalabik","doi":"10.1016/j.ijhm.2024.104042","DOIUrl":"10.1016/j.ijhm.2024.104042","url":null,"abstract":"<div><div>Hospitality employees play a crucial role in food waste prevention, yet there is little understanding of how employees can influence the way food waste is thought about and dealt with within their workplace. To address this gap, we conducted semi-structured interviews with 23 UK hospitality actors, including frontline employees, managers and business owners to understand how they influence others, and have been influenced by others, to prevent food waste. We analyse the data through a sensemaking lens, which shows that food waste messages are received and made sense of instantly, or with delay due to exposure over time, or when the time is right. This reception process is active or passive, and congruent or incongruent, which has implications for whether food waste messages are understood as intended and the behavioural outcomes of the reception process. Developing a more comprehensive understanding of how food waste messages are received, understood and enacted has implications for food waste communications and how hospitality actors can influence the way food waste is thought about and dealt with within their workplace.</div></div>","PeriodicalId":48444,"journal":{"name":"International Journal of Hospitality Management","volume":"126 ","pages":"Article 104042"},"PeriodicalIF":9.9,"publicationDate":"2024-12-03","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"142793216","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":1,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"OA","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2024-12-03DOI: 10.1016/j.ijhm.2024.104034
Kaiying Cao , Hongrong Yin , Jia Wang
In recent years, robot services are prevalent in the hotel industry. Hotels face the practical challenge of deciding whether or not providing robot services. To cater to this challenge, we consider two competing hotels, and develop four theoretical models to explore their optimal robot adoption decisions. First, we utilize the Hotelling game to portray the utility functions of different types of consumers for two different quality hotels, and based on this, we derive the consumer demand function as well as the profit function of the hotels. Subsequently, we present the optimal decisions under different strategies. Finally, by comparatively analyzing the optimal profits, we obtain the optimal robot introduction strategy for hotels. The results show that the optimal robot introduction strategy depends on three factors: the utility that robots bring to both technology-embracing and technology-averse consumers, the labor cost saved by providing robots, and the robot purchase cost. Interestingly, compared to the two competing hotels that have not introduced robots, when both of them introduce robots, they fall into a “prisoner’s dilemma”. Besides, when both competing parties introduce robots, the profits of both parties tend to decline compared to those in the case that only one party introduces robots. At last, we consider two extended models, and we find that the main conclusions of the extended models are consistent with the basic model, which validates the robustness of the main results.
{"title":"Introducing robot or not? Decisions of competing hotels","authors":"Kaiying Cao , Hongrong Yin , Jia Wang","doi":"10.1016/j.ijhm.2024.104034","DOIUrl":"10.1016/j.ijhm.2024.104034","url":null,"abstract":"<div><div>In recent years, robot services are prevalent in the hotel industry. Hotels face the practical challenge of deciding whether or not providing robot services. To cater to this challenge, we consider two competing hotels, and develop four theoretical models to explore their optimal robot adoption decisions. First, we utilize the Hotelling game to portray the utility functions of different types of consumers for two different quality hotels, and based on this, we derive the consumer demand function as well as the profit function of the hotels. Subsequently, we present the optimal decisions under different strategies. Finally, by comparatively analyzing the optimal profits, we obtain the optimal robot introduction strategy for hotels. The results show that the optimal robot introduction strategy depends on three factors: the utility that robots bring to both technology-embracing and technology-averse consumers, the labor cost saved by providing robots, and the robot purchase cost. Interestingly, compared to the two competing hotels that have not introduced robots, when both of them introduce robots, they fall into a “prisoner’s dilemma”. Besides, when both competing parties introduce robots, the profits of both parties tend to decline compared to those in the case that only one party introduces robots. At last, we consider two extended models, and we find that the main conclusions of the extended models are consistent with the basic model, which validates the robustness of the main results.</div></div>","PeriodicalId":48444,"journal":{"name":"International Journal of Hospitality Management","volume":"126 ","pages":"Article 104034"},"PeriodicalIF":9.9,"publicationDate":"2024-12-03","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"142793207","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":1,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2024-12-03DOI: 10.1016/j.ijhm.2024.104007
Shashan Bao , Yidan Huang , Phillip M. Jolly
Organizations often seek ways to motivate their employees to make positive contributions. Drawing on the proactive motivational model and social information processing (SIP) theory, this study aims to explore the effects of hotel employees’ emotional energy on supportive and constructive voice and the moderating role of psychological safety climate. The proposed model was tested using data collected from hospitality and tourism employees through Prolific (n = 390). The results indicate that emotional energy has a direct positive influence on supportive and constructive voice, and psychological safety climate moderates the relationship between emotional energy and constructive voice but not supportive voice. This research contributes to the voice behavior literature by looking at specific dimensions of voice behavior and provides additional empirical evidence for the proactive motivational model.
{"title":"When feeling safe is not enough to voice: Is emotional energy the missing key?","authors":"Shashan Bao , Yidan Huang , Phillip M. Jolly","doi":"10.1016/j.ijhm.2024.104007","DOIUrl":"10.1016/j.ijhm.2024.104007","url":null,"abstract":"<div><div>Organizations often seek ways to motivate their employees to make positive contributions. Drawing on the proactive motivational model and social information processing (SIP) theory, this study aims to explore the effects of hotel employees’ emotional energy on supportive and constructive voice and the moderating role of psychological safety climate. The proposed model was tested using data collected from hospitality and tourism employees through Prolific (n = 390). The results indicate that emotional energy has a direct positive influence on supportive and constructive voice, and psychological safety climate moderates the relationship between emotional energy and constructive voice but not supportive voice. This research contributes to the voice behavior literature by looking at specific dimensions of voice behavior and provides additional empirical evidence for the proactive motivational model.</div></div>","PeriodicalId":48444,"journal":{"name":"International Journal of Hospitality Management","volume":"126 ","pages":"Article 104007"},"PeriodicalIF":9.9,"publicationDate":"2024-12-03","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"142793208","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":1,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2024-11-30DOI: 10.1016/j.ijhm.2024.104015
Chunsheng (Jerry) Jin , Jewoo Kim , Jaewook Kim
Crowdfunding has emerged as an alternative financing method for startups in the foodservice industry. To identify determinants of crowdfunding performance and thus develop attractive foodservice project proposals, this study investigated 1363 project proposals between 2011 and 2022, focusing on their linguistic features such as time orientation, length, readability, and tone. For robust and efficient analysis, Feasible Generalized Least Squares estimation was employed. The findings indicate that past-oriented descriptions increased crowdfunding amount while length and readability had a quadratic relationship. This study also examined two communication tools—project creators’ responses to comments and updates—and found their significant effects on crowdfunding amount. To understand the impact of these linguistic and communication factors on crowdfunding, this study adopted two overarching theories: the framing effect and social presence theory. In addition to the discussion on the theoretical background, this study provides practical implications for foodservice project creators.
{"title":"Investors’ responses to linguistic and communication factors in crowdfunding projects: An investigation of foodservice startups","authors":"Chunsheng (Jerry) Jin , Jewoo Kim , Jaewook Kim","doi":"10.1016/j.ijhm.2024.104015","DOIUrl":"10.1016/j.ijhm.2024.104015","url":null,"abstract":"<div><div>Crowdfunding has emerged as an alternative financing method for startups in the foodservice industry. To identify determinants of crowdfunding performance and thus develop attractive foodservice project proposals, this study investigated 1363 project proposals between 2011 and 2022, focusing on their linguistic features such as time orientation, length, readability, and tone. For robust and efficient analysis, Feasible Generalized Least Squares estimation was employed. The findings indicate that past-oriented descriptions increased crowdfunding amount while length and readability had a quadratic relationship. This study also examined two communication tools—project creators’ responses to comments and updates—and found their significant effects on crowdfunding amount. To understand the impact of these linguistic and communication factors on crowdfunding, this study adopted two overarching theories: the framing effect and social presence theory. In addition to the discussion on the theoretical background, this study provides practical implications for foodservice project creators.</div></div>","PeriodicalId":48444,"journal":{"name":"International Journal of Hospitality Management","volume":"126 ","pages":"Article 104015"},"PeriodicalIF":9.9,"publicationDate":"2024-11-30","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"142757787","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":1,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2024-11-30DOI: 10.1016/j.ijhm.2024.104010
Osman M. Karatepe , Hamed Rezapouraghdam , Raheleh Hassannia , Tuna Karatepe , Taegoo Terry Kim
Our study examines a novel approach to foster employees’ commitment to the environment and green activities. We focus on how workplace spirituality (WPS) and green human resource management (GHRM) interact in this context. Data were obtained from restaurant employees with a time lag of one week and their supervisors in China. The results from SPSS PROCESS macro suggest that environmental commitment mediates the influence of WPS on green recovery performance, in-role green behavior, and extra-role green behavior. The results further suggest that GHRM moderates the indirect impact of WPS on the abovementioned green behaviors via environmental commitment. Our research contributes to the emerging and understudied literature on the relationship between WPS and organizational sustainability.
{"title":"Test of a moderated mediation model of green human resource management, workplace spirituality, environmental commitment, and green behavior","authors":"Osman M. Karatepe , Hamed Rezapouraghdam , Raheleh Hassannia , Tuna Karatepe , Taegoo Terry Kim","doi":"10.1016/j.ijhm.2024.104010","DOIUrl":"10.1016/j.ijhm.2024.104010","url":null,"abstract":"<div><div>Our study examines a novel approach to foster employees’ commitment to the environment and green activities. We focus on how workplace spirituality (WPS) and green human resource management (GHRM) interact in this context. Data were obtained from restaurant employees with a time lag of one week and their supervisors in China. The results from SPSS PROCESS macro suggest that environmental commitment mediates the influence of WPS on green recovery performance, in-role green behavior, and extra-role green behavior. The results further suggest that GHRM moderates the indirect impact of WPS on the abovementioned green behaviors via environmental commitment. Our research contributes to the emerging and understudied literature on the relationship between WPS and organizational sustainability.</div></div>","PeriodicalId":48444,"journal":{"name":"International Journal of Hospitality Management","volume":"126 ","pages":"Article 104010"},"PeriodicalIF":9.9,"publicationDate":"2024-11-30","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"142757785","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":1,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2024-11-29DOI: 10.1016/j.ijhm.2024.104013
Anastasia Traskevich (Анастасия Траскевич) , Martin Fontanari
The paper presents an empirical application of the integrative model of resilience knowledge in tourism, the ReKo-Model. This study employs a quantitative method to analyse seven dimensions of resilience, with a specific focus on three areas of measurement: awareness, current implementation, and strategic cooperation. The research included obtaining virtual expert evaluations from 62 managers in the hotel industry in Germany. The interpretation of empirical findings is facilitated through the use of visualization techniques. 3D models allow for cluster and gap-analysis, providing insight into the implementation of ReKo-factors and dimensions of resilience agility. By examining how hotel-managers adapt their behaviour, the research reveals that applying resilience theory in tourism and hospitality can have transformative effects. This helps bridge strategic and expertise gaps for a more comprehensive approach to resilience agility. The research supports using a deductive approach and consolidation strategy to build resilience agility in the tourism and hospitality industry.
{"title":"Resilience agility in tourism and hospitality: Empirical research using 3D modelling","authors":"Anastasia Traskevich (Анастасия Траскевич) , Martin Fontanari","doi":"10.1016/j.ijhm.2024.104013","DOIUrl":"10.1016/j.ijhm.2024.104013","url":null,"abstract":"<div><div>The paper presents an empirical application of the integrative model of resilience knowledge in tourism, the ReKo-Model. This study employs a quantitative method to analyse seven dimensions of resilience, with a specific focus on three areas of measurement: awareness, current implementation, and strategic cooperation. The research included obtaining virtual expert evaluations from 62 managers in the hotel industry in Germany. The interpretation of empirical findings is facilitated through the use of visualization techniques. 3D models allow for cluster and gap-analysis, providing insight into the implementation of ReKo-factors and dimensions of resilience agility. By examining how hotel-managers adapt their behaviour, the research reveals that applying resilience theory in tourism and hospitality can have transformative effects. This helps bridge strategic and expertise gaps for a more comprehensive approach to resilience agility. The research supports using a deductive approach and consolidation strategy to build resilience agility in the tourism and hospitality industry.</div></div>","PeriodicalId":48444,"journal":{"name":"International Journal of Hospitality Management","volume":"126 ","pages":"Article 104013"},"PeriodicalIF":9.9,"publicationDate":"2024-11-29","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"142757784","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":1,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2024-11-29DOI: 10.1016/j.ijhm.2024.104002
Pide Lun , Chee Seng Cheong , Rob Hallak , George Mihaylov , Ralf Zurbruegg
This study examines how internal governance influences the relationship between strategic posture and firm performance in large, publicly listed U.S. hospitality firms. Drawing on Agency Theory, we argue that the board of directors plays a crucial role in determining whether firms can capitalize on the top management team’s entrepreneurial orientation (EO). We investigate board tenure as a key characteristic representing the balance between accumulated expertise and potential entrenchment. Using two-way fixed effects regressions on longitudinal data, we find a significant positive association between EO and firm performance. However, board tenure moderates this relationship, with a dampening effect that increasingly restricts returns to EO as tenure lengthens. Our results suggest that governance risks become more salient with extended board tenure. These findings offer important insights for optimizing board configurations in the dynamic hospitality industry.
{"title":"Entrepreneurial orientation, board tenure and the financial performance of hospitality firms","authors":"Pide Lun , Chee Seng Cheong , Rob Hallak , George Mihaylov , Ralf Zurbruegg","doi":"10.1016/j.ijhm.2024.104002","DOIUrl":"10.1016/j.ijhm.2024.104002","url":null,"abstract":"<div><div>This study examines how internal governance influences the relationship between strategic posture and firm performance in large, publicly listed U.S. hospitality firms. Drawing on Agency Theory, we argue that the board of directors plays a crucial role in determining whether firms can capitalize on the top management team’s entrepreneurial orientation (EO). We investigate board tenure as a key characteristic representing the balance between accumulated expertise and potential entrenchment. Using two-way fixed effects regressions on longitudinal data, we find a significant positive association between EO and firm performance. However, board tenure moderates this relationship, with a dampening effect that increasingly restricts returns to EO as tenure lengthens. Our results suggest that governance risks become more salient with extended board tenure. These findings offer important insights for optimizing board configurations in the dynamic hospitality industry.</div></div>","PeriodicalId":48444,"journal":{"name":"International Journal of Hospitality Management","volume":"126 ","pages":"Article 104002"},"PeriodicalIF":9.9,"publicationDate":"2024-11-29","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"142757786","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":1,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"OA","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
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