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A multilevel review of artificial intelligence in organizations: Implications for organizational behavior research and practice 组织中人工智能的多层次回顾:对组织行为研究和实践的启示
IF 6.8 2区 管理学 Q1 BUSINESS Pub Date : 2023-08-02 DOI: 10.1002/job.2735
Sarah Bankins, Anna Carmella Ocampo, Mauricio Marrone, Simon Lloyd D. Restubog, Sang Eun Woo

The rising use of artificially intelligent (AI) technologies, including generative AI tools, in organizations is undeniable. As these systems become increasingly integrated into organizational practices and processes, understanding their impact on workers' experiences and job designs is critical. However, the ongoing discourse surrounding AI use in the workplace remains divided. Proponents of the technology extol its benefits for enhancing efficiency and productivity, while others voice concerns about the potential harm to human workers. To provide greater clarity on this pressing issue, this article presents a systematic review of empirical research that sheds light on the implications of AI use at work. Organized under five inductively generated themes within a multilevel framework, we uncover individual, group, and organizational factors that shape the interplay between humans and AI. Specifically, the themes are: (1) human–AI collaboration; (2) perceptions of algorithmic and human capabilities; (3) worker attitudes towards AI; (4) AI as a control mechanism in algorithmic management of platform-based work; and (5) labor market implications of AI use. Our review offers insights into these themes and identifies five pathways for future research. Finally, we provide practical recommendations for organizational leaders seeking to implement AI technologies while prioritizing their employees' well-being.

不可否认,人工智能(AI)技术(包括生成式人工智能工具)在组织中的使用越来越多。随着这些系统越来越多地融入到组织实践和流程中,了解它们对员工经验和工作设计的影响至关重要。然而,围绕在工作场所使用人工智能的讨论仍然存在分歧。该技术的支持者称赞其提高效率和生产力的好处,而其他人则对人类工人的潜在危害表示担忧。为了更清楚地了解这一紧迫问题,本文对实证研究进行了系统回顾,揭示了人工智能在工作中的应用。在一个多层次的框架内,我们在五个归纳生成的主题下组织,揭示了塑造人类与人工智能之间相互作用的个人、群体和组织因素。具体而言,主题是:(1)人类-人工智能协作;(2)对算法和人类能力的感知;(3)员工对人工智能的态度;(4)人工智能在基于平台的工作算法管理中的控制机制;(5)人工智能使用对劳动力市场的影响。我们的综述提供了对这些主题的见解,并确定了未来研究的五条途径。最后,我们为寻求实施人工智能技术的组织领导者提供实用建议,同时优先考虑员工的福祉。
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引用次数: 0
When perceiving a coworker as creative affects social networks over time: A network theory of social capital perspective 当认为同事有创造力会随着时间的推移影响社交网络时:社会资本视角的网络理论
IF 6.8 2区 管理学 Q1 BUSINESS Pub Date : 2023-07-28 DOI: 10.1002/job.2737
Gamze Koseoglu, Amy P. Breidenthal, Christina E. Shalley

We conceptualize “perceived coworker creativity” as a resource that people seek to acquire through their relationships. Applying the Network Theory of Social Capital (NTSC), we examine whether perceiving a coworker as creative changes the closeness of the relationship an employee develops with this coworker and how being perceived as creative by others in the organization changes the weighted indegree centrality of this coworker in the organizational network over time. We also examine the role of gender and nationality similarity as moderators. We test our hypotheses in three studies: an experimental study of full-time employees, a longitudinal study of full-time employees over 8 weeks, and a longitudinal study of MBA students over 1 year. We find that employees tend to develop closer relationships over time with coworkers that they perceive as creative, and that this effect is generally stronger when these two individuals are of the opposite gender or different nationalities. Additionally, when more employees perceive a coworker as creative, it is more likely that this coworker will become more central in the network over time for those who belong to a minority group in terms of nationality.

我们将“可感知的同事创造力”概念化为人们寻求通过人际关系获得的资源。运用社会资本网络理论(NTSC),我们研究了是否认为同事具有创造性会改变员工与该同事发展的关系的亲密程度,以及组织中其他人如何随着时间的推移改变该同事在组织网络中的加权程度中心性。我们还研究了性别和国籍相似性作为调节因子的作用。我们在三个研究中检验了我们的假设:全职员工的实验研究,全职员工超过8周的纵向研究,以及MBA学生超过1年的纵向研究。我们发现,随着时间的推移,员工倾向于与他们认为有创造力的同事建立更密切的关系,而且当这两个人是异性或不同国籍时,这种影响通常更强。此外,当更多的员工认为一位同事有创造力时,对于那些属于少数民族的员工来说,随着时间的推移,这位同事更有可能成为网络中的核心人物。
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引用次数: 0
Welcome to the club? Unethical behavior and proactivity in promotion and derailment decisions 欢迎加入我们?在晋升和离职决策中有不道德的行为和主动性
IF 6.8 2区 管理学 Q1 BUSINESS Pub Date : 2023-07-26 DOI: 10.1002/job.2736
Craig Crossley, Shannon G. Taylor, Linda K. Treviño, Regina Taylor, Darryl Rice

Challenging research that touts positive career outcomes for proactive individuals, this study takes the organizational decision-maker's perspective and draws on tournament theory to qualify and better understand the link between manager proactivity and subsequent promotion into the executive ranks. Results from three studies support a moderated mediation model wherein proactivity is associated with leader schema matching, which, in turn, enhances promotion and inhibits derailment. However, the positive effects of proactivity are nullified when managers also engage in unethical behavior, which operates as a boundary condition on the indirect relations between proactivity and subsequent job mobility. These findings help explain why some proactive managers are derailed rather than promoted into senior leadership.

具有挑战性的研究,鼓吹积极主动的个人积极的职业成果,本研究采用组织决策者的角度,并借鉴比赛理论,以确定和更好地理解经理的主动性和随后晋升到高管阶层之间的联系。三个研究的结果支持一个有调节的中介模型,即主动性与领导图式匹配相关,而领导图式匹配反过来又促进晋升和抑制脱轨。然而,当管理者也从事不道德的行为时,主动性的积极作用就被抵消了,这是主动性与随后的工作流动性之间间接关系的边界条件。这些发现有助于解释为什么一些积极主动的管理者被解雇,而不是晋升为高级领导。
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引用次数: 1
The impostor phenomenon at work: A systematic evidence-based review, conceptual development, and agenda for future research 冒名顶替现象在起作用:基于证据的系统综述、概念发展和未来研究议程
IF 6.8 2区 管理学 Q1 BUSINESS Pub Date : 2023-07-26 DOI: 10.1002/job.2733
Daniel P. Gullifor, William L. Gardner, Elizabeth P. Karam, Farzaneh Noghani, Claudia C. Cogliser

The impostor phenomenon (IP) was originally identified over 40 years ago, and there has been a recent surge in its examination across domains of management research. However, a lack of a comprehensive review that synthesizes organizationally-relevant IP research has left IP research dispersed across time and disciplines with diminished conceptual clarity and an incoherent nomological network. We address these shortcomings by conducting a systematic review of IP in the workplace. We review 188 scholarly works (111 articles and 77 dissertations) published from 1978 to 2023 and summarize these data to describe the current state of the workplace-relevant IP literature. Moreover, we map the antecedents, correlates, mediators, moderators, and outcomes that have been examined in published research with the IP to develop an integrative framework. Next, we identify gaps in the literature, including the issue of conceptual imprecision regarding the IP construct. We address this imprecision through the advancement of both a trait- and state-based understanding of the IP experience. Finally, we identify avenues for future research to direct future studies of the IP in organizational research.

冒名顶替现象(IP)最初是在 40 多年前被发现的,最近在管理研究的各个领域对其进行了大量研究。然而,由于缺乏对与组织相关的冒名顶替现象研究进行综合的全面回顾,冒名顶替现象的研究分散在不同的时间和学科中,概念不够清晰,命名网络也不连贯。我们通过对工作场所中的知识产权进行系统综述,弥补了这些不足。我们回顾了从 1978 年到 2023 年发表的 188 篇学术著作(111 篇文章和 77 篇论文),并对这些数据进行了总结,以描述工作场所相关知识产权文献的现状。此外,我们绘制了已发表的知识产权研究中的前因、相关因素、中介因素、调节因素和结果,从而建立了一个综合框架。接下来,我们确定了文献中的空白,包括有关 IP 构建的概念不精确问题。我们通过推进基于特质和状态的对 IP 体验的理解来解决这种不精确性。最后,我们确定了未来的研究方向,以指导未来在组织研究中对 IP 的研究。
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引用次数: 0
Energized people in prominent places: Political support networks, relational energy, and employee innovation implementation 在突出位置激励人们:政治支持网络、关系能量和员工创新实施
IF 6.8 2区 管理学 Q1 BUSINESS Pub Date : 2023-07-19 DOI: 10.1002/job.2734
Travis J. Grosser, Christopher M. Sterling, Rohit S. Piplani

Although affect is a factor likely to impact the success of innovation, little research has been done on the relationship between affect and innovation implementation performance (i.e., an employee's ability to successfully implement innovative ideas and practices). We address this oversight by adopting a social network approach to examine relational energy (i.e., how energized one person is when interacting with another) as a form of high-activation positive affect likely to influence innovation implementation. We test our hypotheses using a sample of employees in a pharmaceutical research firm (Study 1). Our results indicate that the number of people an employee goes to for political support who report being energized by that employee is positively related to innovation implementation performance. In contrast, the number of people an employee seeks out for political support who are not energized by that employee has negative implications for innovation implementation performance. The average network centrality of an individual's energized network contacts also relates to implementation performance, with this effect being stronger for employees not in a managerial position. A scenario-based experiment (Study 2) provides support for the causal linkage between feeling energized by a co-worker and one's willingness to provide instrumental help to the co-worker.

虽然情感是一个可能影响创新成功的因素,但关于情感与创新实施绩效(即员工成功实施创新理念和实践的能力)之间关系的研究很少。我们通过采用社会网络方法来检查关系能量(即,一个人在与另一个人互动时的能量)作为一种可能影响创新实施的高激活积极影响的形式来解决这一疏忽。我们使用一家制药研究公司的员工样本来检验我们的假设(研究1)。我们的结果表明,一名员工寻求政治支持、并报告受到该员工激励的人数与创新实施绩效呈正相关。相比之下,员工寻求政治支持却不被该员工激励的人数对创新实施绩效有负面影响。个人活跃的网络联系人的平均网络中心性也与执行绩效有关,对于非管理职位的员工,这种影响更强。一个基于场景的实验(研究2)为同事激励的感觉与一个人愿意为同事提供工具性帮助之间的因果联系提供了支持。
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引用次数: 0
Early family socioeconomic status and later leadership role occupancy: A multisource lifespan study 早期家庭社会经济地位和后期领导角色占有率:一项多源寿命研究
IF 6.8 2区 管理学 Q1 BUSINESS Pub Date : 2023-07-17 DOI: 10.1002/job.2730
Julian Barling, Steve Granger, Julie G. Weatherhead, Nick Turner, Shani Pupco

We investigate the indirect effects of socioeconomic status, both at birth and at age 5, on the likelihood of holding a formal leadership position 26 years later via two sequential mechanisms: children's self-control at age 10 and adolescents' psychological well-being at age 16. We test this model using multisource data from the British Cohort Study, an ongoing research project studying individuals born in England, Scotland, and Wales in the week of April 5–11, 1970. The data were collected at five different time points, from birth through early adulthood. Results show that the cumulative effects of early socioeconomic status predict children's self-control at age 10, and self-control in turn predicts a higher likelihood of leadership role occupancy at age 26 via psychological well-being at age 16. The findings of the current study illustrate how a range of individual and family factors measured across the lifespan predict leadership role occupancy, with implications for better understanding how socioeconomic adversity and privilege enhance individuals' likelihood of becoming leaders early in their careers.

本研究通过儿童10岁时的自我控制能力和青少年16岁时的心理健康状况这两个连续机制,研究了出生时和5岁时社会经济地位对26年后担任正式领导职位的可能性的间接影响。我们使用来自英国队列研究(British Cohort Study)的多源数据来检验这个模型,该研究项目正在进行中,研究1970年4月5日至11日这一周出生在英格兰、苏格兰和威尔士的个体。数据是在五个不同的时间点收集的,从出生到成年早期。结果表明,早期社会经济地位的累积效应预测儿童在10岁时的自我控制能力,而自我控制能力反过来又通过16岁时的心理健康预测儿童在26岁时担任领导角色的可能性更高。目前的研究结果表明,在整个生命周期中测量的一系列个人和家庭因素如何预测领导角色的占据,这对更好地理解社会经济逆境和特权如何提高个人在职业生涯早期成为领导者的可能性具有重要意义。
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引用次数: 1
How genuine is your diversity climate? A new typology highlighting the emergence of specious diversity climates 你的多样性气候有多真实?一种新的类型学,突出了似是而非的多样性气候的出现
IF 6.8 2区 管理学 Q1 BUSINESS Pub Date : 2023-07-10 DOI: 10.1002/job.2731
Anna-Katherine Ward-Bartlett, Elizabeth Ravlin, Ji Eun Park

Research supports the notion that diversity climate (employees' perceptions of the extent to which fairness and elimination of discrimination are promoted within the work unit) can help the unit attain benefits—rather than detriments—from workforce diversity. However, the diversity climate literature rests substantially on a questionable assumption—that all unit members perceive the environment uniformly—which fails to account for the potential of individuals' distinct experiences in units. We introduce a new typology of diversity climates to address how individual and subgroup perceptions develop and aggregate to reflect an overall climate. This framework calls attention to specious diversity climates, in which a homogeneous population of employees agrees in their perceptions of a supportive diversity climate despite exclusion and/or otherwise unfair treatment of marginalized members. We explore the emergence process of each distinct climate type, explicating how perceptions aggregate to form a unit diversity climate that falls into one of five categories (i.e., genuinely supportive, speciously supportive, moderate/unsupportive, multimodal, or fragmented). We conclude with implications for theory and managerial practice.

研究支持这样一种观点,即多元化氛围(员工对在工作单位内促进公平和消除歧视的程度的看法)可以帮助单位从劳动力多元化中获得好处,而不是坏处。然而,多样性气候文献主要建立在一个有问题的假设上,即所有单位成员对环境的感知都是一致的,这未能解释个体在单位中不同体验的潜力。我们引入了一种新的多样性气候类型,以解决个体和亚群体的感知如何发展和聚集以反映整体气候。这一框架引起了人们对似是而非的多样性气候的关注,在这种气候中,尽管边缘化成员受到排斥和/或其他不公平待遇,但同质的员工群体同意他们对支持性多样性气候的看法。我们探索了每一种不同气候类型的出现过程,解释了感知如何聚集在一起形成一个单元多样性气候,该气候可分为五类(即真正的支持性、似是而非的支持性、适度/不支持性、多模式或碎片化)。最后对理论和管理实践提出建议。
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引用次数: 1
Same pond, different frogs: How collective change readiness level and diversity associates with team performance 相同的池塘,不同的青蛙:集体变革准备水平和多样性如何与团队绩效相关
IF 6.8 2区 管理学 Q1 BUSINESS Pub Date : 2023-07-08 DOI: 10.1002/job.2732
Jeroen P. de Jong, Irina Nikolova, Marjolein C. J. Caniëls

Despite the critical importance of teams in organizational change processes, we still know little about how collective change readiness (CR) in teams associates to team outcomes. In this study, we take a multilevel approach to CR and investigate how collective CR associates with team performance. Specifically, we examine (a) how ambivalence between emotional and collective cognitive CR associates with collective intentional CR and (b) how both the level and diversity of collective intentional CR associate to team performance. We test our team-level hypotheses using 59 teams and 366 individual team members. The results show that the levels of collective emotional and cognitive CR interact in their association with intentional CR. Collective intentional CR is the highest when both collective emotional and cognitive CR are high and the lowest under a condition of high collective cognitive CR and low collective emotional CR. Moreover, diversity in collective intentional CR negatively associates to leader-rated team performance. Implications for theory and suggestions for practice are discussed.

尽管团队在组织变革过程中至关重要,但我们仍然对团队中的集体变革准备(CR)如何与团队结果相关联知之甚少。在本研究中,我们采用多层次的方法来研究集体责任与团队绩效之间的关系。具体而言,我们研究了(a)情感型和集体认知型企业责任之间的矛盾心理如何与集体意向性企业责任相关联,以及(b)集体意向性企业责任的水平和多样性如何与团队绩效相关联。我们用59个团队和366个团队成员来测试团队层面的假设。结果表明,集体情感和认知CR水平与意向CR之间存在交互作用,当集体情感和认知CR均高时,集体意向CR最高,当集体认知CR高、情感CR低时,集体意向CR最低,且集体意向CR多样性与领导评价的团队绩效呈负相关。讨论了理论意义和对实践的建议。
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引用次数: 1
Job embeddedness and voluntary turnover in the face of job insecurity 面对工作不安全感时的工作嵌入性与自愿离职
IF 6.8 2区 管理学 Q1 BUSINESS Pub Date : 2023-07-07 DOI: 10.1002/job.2728
Vesa Peltokorpi, David G. Allen

Two important contributions to the understanding of voluntary turnover are the ideas that employees become embedded in a net or web of restraining forces on- and off-the-job and that they experience varying degrees of control and desire that yield proximal withdrawal states explaining turnover motivations. We build on these ideas in two multi-wave studies to study job insecurity, one of the most common work stressors and top concerns among employees around the world. Study 1 demonstrates that job search mediates the positive relationship between job insecurity and voluntary turnover, and that employees higher in on-the-job embeddedness are less likely to search for jobs despite job insecurity. Study 2 demonstrates that turnover intention mediates the positive relationship between job insecurity and voluntary turnover, and that employees higher in on-the-job embeddedness are less likely to contemplate quitting despite job insecurity. However, off-the-job embeddedness had opposite interactive effects, exacerbating the relationship of job insecurity with turnover.

在理解自愿离职方面,有两个重要贡献:一是员工被嵌入了工作内外的限制力量网中;二是他们经历了不同程度的控制和欲望,从而产生了解释离职动机的近似退出状态。我们以这些观点为基础,通过两项多波段研究,对工作不安全感进行了研究。工作不安全感是最常见的工作压力因素之一,也是全球员工最关心的问题之一。研究 1 表明,求职是工作不安全感与自愿离职之间正相关关系的中介,尽管工作不安全感较强,但在职嵌入度较高的员工不太可能求职。研究 2 表明,离职意向介导了工作不安全感与自愿离职之间的正相关关系,在职嵌入度越高的员工越不可能在工作不安全感的情况下考虑辞职。然而,非在职嵌入性产生了相反的互动效应,加剧了工作不安全感与离职之间的关系。
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引用次数: 0
Sick and working: Current challenges and emerging directions for future presenteeism research 生病和工作:未来出勤研究的当前挑战和新兴方向
IF 6.8 2区 管理学 Q1 BUSINESS Pub Date : 2023-07-07 DOI: 10.1002/job.2727
Charmi Patel, Michal Biron, Sir Cary Cooper, Pawan S. Budhwar

Presenteeism refers to working despite ill health that might otherwise warrant sickness absence. Estimated to cost tens of millions of dollars in lost productivity, the concept has attracted the attention of different academic disciplines, policymakers, and practitioners interested in mitigating the problem. Although a topic of significant interest, the current understanding of presenteeism is compromised by a number of conceptual and methodological factors that follow from one another. We begin this introductory article by providing a brief overview on three specific challenges, namely, (1) presenteeism ill-defined as a unitary construct, (2) narrowness of approaches to measure and study presenteeism, and (3) insufficient research on the social and relational dynamism that characterizes presenteeism. We then provide an overview of the eight articles that comprise this issue and analyze how they address the aforementioned three challenges by adopting alternative theoretical frameworks, utilizing new measurement approaches, and/or by shedding light on the dynamic nature of presenteeism. Finally, we discuss fresh perspectives and promising directions for future research endeavors on this topic, with the hope that this issue will inspire further research on the practical implications of presenteeism for promoting positive health and well-being at the workplace.

“出勤主义”指的是不顾健康状况而工作,否则可能会导致病假。据估计,这将导致数千万美元的生产力损失,这一概念已经引起了不同学科、政策制定者和对缓解这一问题感兴趣的实践者的注意。虽然这是一个非常有趣的话题,但目前对出勤的理解受到一些概念和方法因素的影响,这些因素相互影响。在这篇介绍性文章的开头,我们简要概述了三个具体的挑战,即:(1)出勤作为一个统一的结构定义不清,(2)测量和研究出勤的方法狭窄,以及(3)对出勤特征的社会和关系动态的研究不足。然后,我们概述了包含该问题的八篇文章,并分析了它们如何通过采用替代理论框架,利用新的测量方法和/或通过揭示出勤的动态特性来解决上述三个挑战。最后,我们讨论了这一主题未来研究的新视角和有希望的方向,希望这一问题将启发进一步研究出勤对促进工作场所积极健康和福祉的实际意义。
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引用次数: 2
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