Sarah Bankins, Anna Carmella Ocampo, Mauricio Marrone, Simon Lloyd D. Restubog, Sang Eun Woo
The rising use of artificially intelligent (AI) technologies, including generative AI tools, in organizations is undeniable. As these systems become increasingly integrated into organizational practices and processes, understanding their impact on workers' experiences and job designs is critical. However, the ongoing discourse surrounding AI use in the workplace remains divided. Proponents of the technology extol its benefits for enhancing efficiency and productivity, while others voice concerns about the potential harm to human workers. To provide greater clarity on this pressing issue, this article presents a systematic review of empirical research that sheds light on the implications of AI use at work. Organized under five inductively generated themes within a multilevel framework, we uncover individual, group, and organizational factors that shape the interplay between humans and AI. Specifically, the themes are: (1) human–AI collaboration; (2) perceptions of algorithmic and human capabilities; (3) worker attitudes towards AI; (4) AI as a control mechanism in algorithmic management of platform-based work; and (5) labor market implications of AI use. Our review offers insights into these themes and identifies five pathways for future research. Finally, we provide practical recommendations for organizational leaders seeking to implement AI technologies while prioritizing their employees' well-being.
{"title":"A multilevel review of artificial intelligence in organizations: Implications for organizational behavior research and practice","authors":"Sarah Bankins, Anna Carmella Ocampo, Mauricio Marrone, Simon Lloyd D. Restubog, Sang Eun Woo","doi":"10.1002/job.2735","DOIUrl":"10.1002/job.2735","url":null,"abstract":"<p>The rising use of artificially intelligent (AI) technologies, including generative AI tools, in organizations is undeniable. As these systems become increasingly integrated into organizational practices and processes, understanding their impact on workers' experiences and job designs is critical. However, the ongoing discourse surrounding AI use in the workplace remains divided. Proponents of the technology extol its benefits for enhancing efficiency and productivity, while others voice concerns about the potential harm to human workers. To provide greater clarity on this pressing issue, this article presents a systematic review of empirical research that sheds light on the implications of AI use at work. Organized under five inductively generated themes within a multilevel framework, we uncover individual, group, and organizational factors that shape the interplay between humans and AI. Specifically, the themes are: (1) human–AI collaboration; (2) perceptions of algorithmic and human capabilities; (3) worker attitudes towards AI; (4) AI as a control mechanism in algorithmic management of platform-based work; and (5) labor market implications of AI use. Our review offers insights into these themes and identifies five pathways for future research. Finally, we provide practical recommendations for organizational leaders seeking to implement AI technologies while prioritizing their employees' well-being.</p>","PeriodicalId":48450,"journal":{"name":"Journal of Organizational Behavior","volume":"45 2","pages":"159-182"},"PeriodicalIF":6.8,"publicationDate":"2023-08-02","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"https://onlinelibrary.wiley.com/doi/epdf/10.1002/job.2735","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"48104689","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":2,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"OA","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Gamze Koseoglu, Amy P. Breidenthal, Christina E. Shalley
We conceptualize “perceived coworker creativity” as a resource that people seek to acquire through their relationships. Applying the Network Theory of Social Capital (NTSC), we examine whether perceiving a coworker as creative changes the closeness of the relationship an employee develops with this coworker and how being perceived as creative by others in the organization changes the weighted indegree centrality of this coworker in the organizational network over time. We also examine the role of gender and nationality similarity as moderators. We test our hypotheses in three studies: an experimental study of full-time employees, a longitudinal study of full-time employees over 8 weeks, and a longitudinal study of MBA students over 1 year. We find that employees tend to develop closer relationships over time with coworkers that they perceive as creative, and that this effect is generally stronger when these two individuals are of the opposite gender or different nationalities. Additionally, when more employees perceive a coworker as creative, it is more likely that this coworker will become more central in the network over time for those who belong to a minority group in terms of nationality.
{"title":"When perceiving a coworker as creative affects social networks over time: A network theory of social capital perspective","authors":"Gamze Koseoglu, Amy P. Breidenthal, Christina E. Shalley","doi":"10.1002/job.2737","DOIUrl":"10.1002/job.2737","url":null,"abstract":"<p>We conceptualize “perceived coworker creativity” as a resource that people seek to acquire through their relationships. Applying the Network Theory of Social Capital (NTSC), we examine whether perceiving a coworker as creative changes the closeness of the relationship an employee develops with this coworker and how being perceived as creative by others in the organization changes the weighted indegree centrality of this coworker in the organizational network over time. We also examine the role of gender and nationality similarity as moderators. We test our hypotheses in three studies: an experimental study of full-time employees, a longitudinal study of full-time employees over 8 weeks, and a longitudinal study of MBA students over 1 year. We find that employees tend to develop closer relationships over time with coworkers that they perceive as creative, and that this effect is generally stronger when these two individuals are of the opposite gender or different nationalities. Additionally, when more employees perceive a coworker as creative, it is more likely that this coworker will become more central in the network over time for those who belong to a minority group in terms of nationality.</p>","PeriodicalId":48450,"journal":{"name":"Journal of Organizational Behavior","volume":"44 8","pages":"1183-1203"},"PeriodicalIF":6.8,"publicationDate":"2023-07-28","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"https://onlinelibrary.wiley.com/doi/epdf/10.1002/job.2737","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"44355266","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":2,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"OA","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}