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Algorithmic management in the gig economy: A systematic review and research integration 打工经济中的算法管理:系统回顾与研究整合
IF 6.8 2区 管理学 Q1 BUSINESS Pub Date : 2024-09-06 DOI: 10.1002/job.2831
Imran Kadolkar, Sven Kepes, Mahesh Subramony
SummaryRapid growth in the gig economy has been facilitated by the increased use of algorithmic management (AM) in online platforms (OPs) coordinating gig work. There has been a concomitant increase in scholarship related to AM across scientific domains (e.g., computer science, engineering, operations management, management, sociology, and law). However, this literature is fragmented with scholars disagreeing on the conceptualization and measurement of AM, as well as a lack of consensus on the dimensions of AM influencing various gig worker‐related outcomes, the mechanisms through which these influences are exerted, and the relevant boundary conditions. To address these issues, we systematically reviewed the academic literature across scientific disciplines related to the AM of gig workers using natural language processing (NLP)‐based topic modeling. Our analysis yielded 12 topics, which we integrate using an input‐process‐output (IPO) framework to illustrate differing effects of AM on worker‐related outcomes. Based on our findings, we provide a comprehensive definition of AM, including its key dimensions, and highlight main mediating pathways through which the individual dimensions of AM impact various gig worker‐related outcomes. Finally, we provide a roadmap for future research on AM in the gig economy (GE) using an organizational behavior lens.
摘要在线平台(OPs)中越来越多地使用算法管理(AM)来协调临时工作,促进了临时工经济的快速增长。与此同时,各科学领域(如计算机科学、工程学、运营管理、管理学、社会学和法学)与算法管理相关的学术研究也在增加。然而,这些文献支离破碎,学者们对AM的概念化和测量方法存在分歧,对AM影响各种临时工相关结果的维度、这些影响的作用机制以及相关的边界条件也缺乏共识。为了解决这些问题,我们采用基于自然语言处理(NLP)的主题建模方法,系统地查阅了与临时工调控相关的各学科学术文献。我们的分析得出了 12 个主题,并利用输入-过程-输出(IPO)框架对这些主题进行了整合,以说明 AM 对工人相关结果的不同影响。基于我们的研究结果,我们提供了一个关于 AM 的全面定义,包括其关键维度,并强调了 AM 的各个维度影响各种演出工人相关结果的主要中介途径。最后,我们从组织行为学的视角,为未来有关 "临时工经济"(GE)中 "临时工 "的研究提供了路线图。
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引用次数: 0
To escape the pain: Paths to voluntary turnover, social pain, and influences on the selection of a new job role 逃避痛苦:自愿离职的途径、社会痛苦以及选择新工作角色的影响因素
IF 6.2 2区 管理学 Q1 BUSINESS Pub Date : 2024-09-05 DOI: 10.1002/job.2830
Stephanie Merritt, Elizabeth Boyle, Christopher Johnson, Paul Niemann, Sammie Parsley

The unfolding model of voluntary turnover established that there is no “one size fits all” turnover experience. Anecdotal evidence suggests that voluntary turnover experiences can be painful, yet the role of social pain (as distinct from dissatisfaction) in turnover and subsequent job selection has not yet received much scholarly attention. In Study 1, we re-analyze 13 detailed case histories of employees who had recently quit one organization and entered another. Using a cluster analysis of the terms they used when describing their reasons for leaving and when describing what attracted them to their new roles, we find that experiencing social pain in the prior role affected the things people prioritized when selecting a new role. Furthermore, sentiment analysis revealed that higher social pain was linked with lower positive sentiment (hope, excitement, joy, etc.) during the job search process. Study 2 creates a self-report measure of social pain, and Study 3 quantitatively reaffirms the relationship between social pain and subsequent affect. This set of studies provides initial evidence that social pain is different from the attitudinal constructs that have been traditionally incorporated into voluntary turnover models (e.g., satisfaction, commitment, embeddedness) and that social pain may have implications for turnover, retention, and employees' post-turnover destinations.

摘要 自愿离职的发展模式表明,不存在 "放之四海而皆准 "的离职经历。轶事证据表明,自愿离职的经历可能是痛苦的,但社会痛苦(有别于不满情绪)在离职和随后的工作选择中的作用尚未得到学术界的广泛关注。在研究 1 中,我们重新分析了 13 个详细的案例,这些员工最近从一家公司离职,并进入了另一家公司。通过对他们在描述离职原因和描述新职位吸引他们的因素时所使用的术语进行聚类分析,我们发现,在之前的职位上经历的社会痛苦会影响人们在选择新职位时优先考虑的因素。此外,情感分析表明,在求职过程中,较高的社会痛苦与较低的积极情感(希望、兴奋、喜悦等)有关。研究 2 创建了一种社会痛苦的自我报告测量方法,研究 3 则从数量上再次证实了社会痛苦与后续情感之间的关系。这组研究提供了初步证据,证明社会痛苦不同于传统上被纳入自愿离职模型的态度结构(如满意度、承诺、嵌入性),社会痛苦可能对离职、留任和员工离职后的去向产生影响。
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引用次数: 0
Diversity, equity, and inclusion programs' emphasis on symbolism: Causes and consequences 多元化、公平和包容计划强调象征意义:原因与后果
IF 6.2 2区 管理学 Q1 BUSINESS Pub Date : 2024-09-01 DOI: 10.1002/job.2834
Ariel Levi, Yitzhak Fried

In this article, we attempt to explain why diversity, equity, and inclusion (DEI) programs have become so widespread and central to organizations today. We propose that organizations have responded to powerful societal forces that emphasize the importance of diversity. Because achieving diversity is often difficult, organizations often emphasize the symbolic aspects of diversity, including mission statements on diversity and the creation of units to promote the organization's DEI reputation. This emphasis on diversity symbolism has led to some unintended and negative consequences. A major consequence is that organizations become vulnerable to the charge that they are engaging in “window dressing.” This charge can lead organizations to respond by setting even more difficult-to-achieve goals. We cite illustrative examples in which stakeholders have called on organizations to actually achieve diversity, prompting a new round of diversity-related goal-setting sometimes accompanied by legally questionable human resource procedures (e.g., preferential hiring). Another negative consequence of diversity symbolism is that it incentivizes a focus on surface rather than deep dimensions of diversity. This displacement of deep by surface level diversity may cause organization to forgo the advantages potentially afforded by the former relative to the latter. We suggest that the tradeoffs inherent in DEI warrant caution and realism in program implementation.

摘要 在本文中,我们试图解释为什么多样性、公平性和包容性(DEI)计划在当今组织中变得如此普遍和重要。我们认为,组织对强调多样性重要性的强大社会力量做出了回应。由于实现多样性通常很困难,因此组织往往强调多样性的象征意义,包括关于多样性的使命宣言,以及设立相关部门来提升组织的 DEI 声誉。这种对多样性象征意义的强调导致了一些意想不到的负面后果。一个主要后果是,组织容易受到 "装点门面 "的指控。这种指控会导致组织通过制定更难实现的目标来应对。我们举例说明,利益相关者呼吁组织切实实现多元化,从而引发新一轮与多元化相关的目标设定,有时还伴随着法律上有问题的人力资源程序(如优先录用)。多样性象征意义的另一个负面影响是,它促使人们关注多样性的表层而非深层。这种以表层多样性取代深层多样性的做法,可能会使组织放弃前者相对于后者可能带来的优势。我们认为,DEI 所固有的取舍需要在计划实施过程中保持谨慎和现实的态度。
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引用次数: 0
Combinations of approach and avoidance crafting matter: Linking job crafting profiles with proactive personality, autonomy, work engagement, and performance 接近型和回避型工作设计的组合很重要:将工作设计特征与积极主动性格、自主性、工作投入度和绩效联系起来
IF 6.8 2区 管理学 Q1 BUSINESS Pub Date : 2024-08-30 DOI: 10.1002/job.2836
Fangfang Zhang, Maria Tims, Sharon K. Parker
SummaryTraditional variable‐centered job crafting research typically examines individual job crafting behaviors in isolation. This study builds upon existing person‐centered job crafting research, aiming to further validate job crafting profiles based on the job demands‐resources model. By testing profile similarity across different samples and time points, we identify three consistent job crafting profiles: proactive crafters, characterized by a high use of approach crafting and a moderate use of avoidance crafting; active crafters, who exhibit an average level of all job crafting strategies; and reactive crafters, marked by a low use of approach crafting strategies but a relatively high use of avoidance crafting. As theorized, the proactive crafters profile emerged as the most desirable, displaying the highest levels of self‐reported work engagement, task performance, and organizational citizenship behavior. This finding underscores that avoidance crafting becomes less detrimental when used alongside approach crafting. Moreover, our study reveals that proactive personality and job autonomy significantly increase the likelihood of employees being proactive crafters, offering empirical support for the notion that avoidance crafting can be an integral part of a proactive goal when combined with approach crafting.
摘要传统的以变量为中心的工作制作研究通常孤立地研究个人的工作制作行为。本研究以现有的以人为中心的工作制作研究为基础,旨在进一步验证基于工作需求-资源模型的工作制作特征。通过测试不同样本和时间点的特征相似性,我们发现了三种一致的工作制作特征:主动制作者,其特征是大量使用接近制作和适度使用回避制作;积极制作者,其表现出所有工作制作策略的平均水平;被动制作者,其特征是较少使用接近制作策略,但相对较多地使用回避制作。正如所推测的那样,积极主动的工匠是最受欢迎的,他们在自我报告的工作投入度、任务绩效和组织公民行为方面都表现出了最高水平。这一发现表明,当回避型塑造与接近型塑造同时使用时,回避型塑造的危害性就会降低。此外,我们的研究还发现,积极主动的个性和工作自主性会显著提高员工成为积极主动型人才的可能性,这为回避型人才与接近型人才结合使用时可以成为积极主动型目标不可或缺的一部分这一观点提供了实证支持。
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引用次数: 0
Despite the haters: The immense promise and progress of diversity, equity, and inclusion initiatives 尽管有讨厌的人:多样性、公平和包容性倡议的巨大前景和进步
IF 6.2 2区 管理学 Q1 BUSINESS Pub Date : 2024-08-29 DOI: 10.1002/job.2835
Christine L. Nittrouer, David Arena Jr, Elisabeth R. Silver, Derek R. Avery, Mikki R. Hebl

In the current paper, we discuss the positive impact of diversity, equity, and inclusion (DEI) initiatives in our workplaces, including the historical movements that led to their inception as well as the reactions that have resulted in forms of resistance and backlash. Although there may be risks inherent in engaging in social justice work within organizations, we summarize the large body of empirical work documenting the immense benefits of choosing to do so. We argue that the promise of DEI initiatives is evidenced in the research-based findings demonstrating the effectiveness of those initiatives that have emerged over time (e.g., including both representation and inclusion focused initiatives). The progress made by several DEI initiatives that are still being fully explored is discussed, and we maintain their effectiveness within certain contexts provided the use of current empirical evidence. We conclude by suggesting the evolving science behind DEI initiatives is exactly what we would expect when responsibly employing the scientific method and, that by reviewing the data, it is clear that the long-term benefits provided by DEI initiatives far outweigh any short-term risks.

摘要在本文中,我们讨论了多元化、公平和包容(DEI)举措对工作场所的积极影响,包括导致这些举措诞生的历史运动,以及导致各种形式的抵制和反弹的反应。尽管在组织内部开展社会正义工作可能存在固有风险,但我们总结了大量实证工作,这些工作记录了选择这样做的巨大好处。我们认为,随着时间的推移(例如,包括以代表性和包容性为重点的倡议),以研究为基础的发现证明了这些倡议的有效性,这也证明了 "发展型企业倡议 "的前景。我们讨论了几项仍在全面探索中的发展性教育倡议所取得的进展,并通过使用当前的经验证据,坚持认为它们在某些情况下是有效的。最后,我们认为,发展性教育倡议背后不断发展的科学正是我们在负责任地运用科学方法时所期望的,而且,通过对数据的审查,发展性教育倡议所带来的长期益处显然远远大于任何短期风险。
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引用次数: 0
Integrating behavior and organizational change literatures to uncover crucial psychological mechanisms underlying the adoption and maintenance of organizational change 整合行为学和组织变革理论,揭示采用和维持组织变革的关键心理机制
IF 6.2 2区 管理学 Q1 BUSINESS Pub Date : 2024-08-28 DOI: 10.1002/job.2832
Sviatlana Kamarova, Marylène Gagné, Djurre Holtrop, Patrick D. Dunlop

Implementing successful organizational change is challenging, and to better understand it, researchers and practitioners have proposed a variety of models of change management. Paradoxically, while the behavior change of organizational members lies at the core of organizational change, theories and models of behavior change are rarely applied to organizational change management. Such knowledge could improve our understanding of underlying psychological mechanisms behind organizational change adoption and maintenance. Using self-determination theory as the framework, we developed a model of organizational change that integrates knowledge across the organizational and behavior change fields by (i) unifying change practices derived from organizational change models and from behavior change techniques, (ii) identifying and unifying underlying psychological mechanisms derived from theories that explain how organizational and behavior change occurs, and (iii) linking change practices to psychological mechanisms. The resulting model aims to provide theoretical and practical guidance for those involved in the planning and implementation of organizational change.

摘要成功实施组织变革具有挑战性,为了更好地理解组织变革,研究人员和从业人员提出了各种变革管理模式。矛盾的是,虽然组织成员的行为变化是组织变革的核心,但行为变化的理论和模型却很少被应用到组织变革管理中。这些知识可以提高我们对组织变革采纳和维持背后的潜在心理机制的理解。以自我决定理论为框架,我们开发了一个组织变革模型,该模型整合了组织变革和行为变革领域的知识,具体方法是:(1)统一源自组织变革模型和行为变革技术的变革实践;(2)识别并统一源自解释组织变革和行为变革如何发生的理论的潜在心理机制;(3)将变革实践与心理机制联系起来。由此产生的模型旨在为参与组织变革规划和实施的人员提供理论和实践指导。
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引用次数: 0
Paradoxical safety leadership: Conceptualization and measurement 矛盾的安全领导力:概念化和测量
IF 6.2 2区 管理学 Q1 BUSINESS Pub Date : 2024-08-21 DOI: 10.1002/job.2826
Xiaowen Hu, Lixin Jiang, Sara Willis, Tristan Casey, Chia-Huei Wu

Managing workplace safety requires leaders to navigate through competing goals and processes. However, the current conceptualization and measurement of safety leadership do not adequately address this practical reality. To address this issue, we integrate paradox theory and paradoxical leadership research with safety-management literature to develop the conceptualization and measurement of paradoxical safety leadership (PSL). We define PSL as a multidimensional construct that consists of seemingly contradictory yet interrelated leader behaviors to meet competing goals and demands in safety management. Using a combination of deductive and inductive methods, we identify four behavioral dimensions of PSL: (1) placing an emphasis on both production and safety; (2) enforcing safety compliance while allowing flexibility; (3) bridging upper management safety requirements versus frontline safety needs and requests; and (4) balancing time in the office and the time spent with employees in the field. We then provide evidence that supports the proposed four-factor structure, reliability, convergent, discriminant, incremental validity, and cross-cultural invariance of the PSL scale. Our study broadens the understanding of the role of leadership in workplace safety by developing a paradoxical approach to managing safety tensions and providing a measure that has the potential to advance research in both safety and paradox leadership domains.

摘要 管理工作场所安全需要领导者在相互竞争的目标和过程中游刃有余。然而,目前对安全领导力的概念化和测量并不能充分解决这一实际问题。为了解决这个问题,我们将悖论理论和悖论领导力研究与安全管理文献相结合,提出了悖论安全领导力(PSL)的概念和测量方法。我们将 PSL 定义为一种多维结构,由看似矛盾但又相互关联的领导行为组成,以满足安全管理中相互竞争的目标和要求。通过演绎法和归纳法的结合,我们确定了 PSL 的四个行为维度:(1) 同时强调生产和安全;(2) 强制遵守安全规定,同时允许灵活性;(3) 在上层管理安全要求与一线安全需求和要求之间架起桥梁;(4) 平衡在办公室的时间与在现场与员工相处的时间。然后,我们提供了支持所提议的 PSL 量表的四因素结构、可靠性、收敛性、判别性、增量有效性和跨文化不变性的证据。我们的研究拓宽了人们对领导力在工作场所安全中的作用的理解,提出了一种管理安全紧张局势的悖论方法,并提供了一种有可能推动安全和悖论领导力领域研究的测量方法。
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引用次数: 0
A multimethod investigation of the interpersonal effects of leader perfectionism and anger expression on employee psychological safety and creativity 领导完美主义和愤怒表达对员工心理安全和创造力的人际影响的多方法调查
IF 6.2 2区 管理学 Q1 BUSINESS Pub Date : 2024-08-05 DOI: 10.1002/job.2822
Anna Carmella G. Ocampo, Jun Gu, Quan Li, Gamze Koseoglu, Lu Wang, Neal M. Ashkanasy

Heightened competition within and across organizations compels leaders to set inflexibly high standards and to demand creative performance from their employees. Considering recent research on the interpersonal approach to perfectionism and anger expression, we predicted that leaders' perfectionism combined with their anger expression would threaten employees' psychological safety and creative effort that, in turn, would diminish their creative performance. To test our predictions, we designed three multimethod studies: (1) a preregistered memory reconstruction study, (2) a preregistered laboratory experiment, and (3) a multi-wave and multi-source field study. We found convergent evidence that leaders' anger expressions exacerbate the negative indirect influence of their perfectionism on employees' creative performance via psychological safety and creative effort. We conclude by discussing the interpersonal consequences of leader perfectionism in the workplace.

摘要组织内部和组织之间日益加剧的竞争迫使领导者制定缺乏灵活性的高标准,并对员工的创造性表现提出要求。考虑到最近关于完美主义和愤怒表达的人际关系研究,我们预测领导者的完美主义加上他们的愤怒表达会威胁到员工的心理安全和创造性努力,进而降低他们的创造性表现。为了验证我们的预测,我们设计了三项多方法研究:(1)一项预先登记的记忆重建研究;(2)一项预先登记的实验室实验;(3)一项多波段、多来源的实地研究。我们发现了一致的证据,即领导者的愤怒表达会通过心理安全和创造性努力,加剧其完美主义对员工创造性绩效的负面间接影响。最后,我们讨论了领导者完美主义在工作场所的人际后果。
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引用次数: 0
Striving for the self: A self‐regulation model of positive identity maintenance in platform‐based gig drivers 努力实现自我:基于平台的千亿国际登录司机积极身份维护的自我调节模式
IF 6.8 2区 管理学 Q1 BUSINESS Pub Date : 2024-08-02 DOI: 10.1002/job.2828
Jenna A. Van Fossen, Gwendolyn Paige Watson, Amy M. Schuster, Nathan M. Baker, Chu‐Hsiang Chang, Shelia R. Cotten
SummaryResearch has focused on the effects of the organizational setting on work identity. However, platform‐based gig work in particular features challenges to developing a positive work identity, such as high autonomy in the absence of organizational structure, and often the lack of a clear occupational title. We conducted focus groups with platform‐based gig drivers (N = 53) and analyzed our data with an abductive approach, applying concepts from self‐regulation theories. Our model presents commitment to career success goals as a mechanism linking higher‐order abstract identity and lower‐order concrete task goals. The career success goals that workers prioritize provide the criteria for achieving a positive work identity. Gig drivers desired to attain goal states such as higher earnings and autonomy that may be indicative of career success. Goal prioritization by oneself, given multiple desirable career success goals, could be overwhelming. Yet, compared to traditional workers, independent gig workers are also granted greater freedom to prioritize the career success goals that are perceived as achievable, to protect a positive work identity. Our study thus has implications for identity theory and self‐regulation. We discuss practical implications to support independent workers given how they conceive of career success and positive work identity.
摘要研究主要集中于组织环境对工作认同的影响。然而,基于平台的 "零工 "工作在培养积极的工作认同感方面尤其具有挑战性,例如在没有组织结构的情况下具有高度自主性,而且往往缺乏明确的职业名称。我们对平台型临时工司机(53 人)进行了焦点小组讨论,并运用自我调节理论的概念,采用归纳法对数据进行了分析。我们的模型表明,对职业成功目标的承诺是一种连接高阶抽象身份和低阶具体任务目标的机制。员工优先考虑的职业成功目标为实现积极的工作认同提供了标准。Gig 驱动力希望达到目标状态,如更高的收入和自主权,这可能是职业成功的标志。考虑到有多个理想的职业成功目标,由自己来确定目标的优先次序可能会让人不知所措。然而,与传统工人相比,独立零工也被赋予了更大的自由度,可以优先考虑认为可以实现的职业成功目标,以保护积极的工作认同。因此,我们的研究对身份认同理论和自我调节具有启示意义。鉴于独立工作者如何看待职业成功和积极的工作认同,我们讨论了支持独立工作者的实际意义。
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引用次数: 0
A matter of timing? A systematic review of work scheduling dynamics in work recovery research and applications 时机问题?工作恢复研究和应用中的工作安排动态系统回顾
IF 6.2 2区 管理学 Q1 BUSINESS Pub Date : 2024-08-02 DOI: 10.1002/job.2825
Molly M. Sloan, Cortney Busick, Tanya Mitropoulos, Fiyinfunjah Dosumu, Charles Calderwood

Work recovery reflects the replenishment of personal resources depleted by working, which has implications for employee health and wellness. However, work scheduling factors have received very limited attention in the recovery literature, despite that recovery is a dynamic process widely recognized to be influenced by contextual factors that define and influence the work role. After first conducting a narrative review of whether and how work scheduling factors are accounted for in existing theories of work recovery, we conduct a systematic review of existing work recovery research to identify any past empirical consideration of work scheduling factors in the recovery research base. We then harness the results of this systematic review to develop a taxonomy of work scheduling and related contextual factors that may be relevant to the process of recovery from work. We discuss the theoretical, practical, and methodological implications that emerged from our narrative and systematic reviews, providing guidance for how this newly developed taxonomy can be applied to understanding the implications of scheduling dynamics for work recovery across a range of different work contexts.

摘要 工作恢复反映了对因工作而耗尽的个人资源的补充,这对员工的健康和幸福有影响。然而,尽管人们普遍认为工作恢复是一个动态过程,会受到定义和影响工作角色的环境因素的影响,但工作安排因素在工作恢复文献中受到的关注却非常有限。我们首先对现有的工作康复理论是否以及如何考虑工作时间安排因素进行了叙述性回顾,然后对现有的工作康复研究进行了系统性回顾,以确定过去在康复研究基础中对工作时间安排因素的经验性考虑。然后,我们利用这一系统性回顾的结果,对可能与工作恢复过程相关的工作安排和相关背景因素进行分类。我们将讨论从我们的叙述性回顾和系统性回顾中得出的理论、实践和方法论意义,为如何将这一新开发的分类法应用于理解不同工作背景下工作安排动态对工作恢复的影响提供指导。
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引用次数: 0
期刊
Journal of Organizational Behavior
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