Tourism Management最新文献

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Socio-cultural adaptation in cross-cultural transitions of digital nomads: A self-discrepancy view

IF 10.9 1区管理学 Q1 ENVIRONMENTAL STUDIES

Tourism Management

Pub Date : 2025-02-12 DOI: 10.1016/j.tourman.2025.105153

Dario Miocevic , Florian Kock

This research examines the socio-cultural adaptation of digital nomads. Since digital nomads have been defined through travel and mobility lenses, they share similarities with sojourners and traditional tourists. At the same time, they are distinct because of their personal and professional freedom. Consequently, their journeys are fluid, and conventional models struggle to capture the essence of their socio-cultural adaptation comprehensively. Through exploratory interviews, we reveal that digital nomads prioritize socio-cultural adaptation depending on their private and professional goals and the context in which they find themselves. We draw on self-discrepancy theory to scrutinize this observation further in the main study. We examine how self-discrepancy in socio-cultural adaption influences affect-laden attitudes about the destination and subsequent behavioral intention, using a multi-cultural sample of 213 digital nomads who visited Croatia. We demonstrate how differences in cognitive understanding and social interactions lead to differential affect-laden attitudes about destination and behavioral intention.

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引用次数: 0

Tourism service recovery: How minority employees influence majority consumer experiences

IF 10.9 1区管理学 Q1 ENVIRONMENTAL STUDIES

Tourism Management

Pub Date : 2025-02-12 DOI: 10.1016/j.tourman.2025.105158

Shanshi Li , Xing Stella Liu , Lisa C. Wan , Aierpatejiang Abulizi

While ethnic minorities represent a larger portion of individuals employed in hospitality and tourism industry, limited research examines how the ethnicity of the service provider affects customers' evaluations of service failure recovery efforts. To address this gap, this study investigates the effect of the service provider ethnicity (i.e., majority vs. minority) on majority consumers' post-recovery satisfaction. Across eight experimental studies in various tourism and hospitality contexts (e.g., hotel, restaurant, taxi hailing, and massage), we consistently find that an ethnical minority (vs. majority) service provider has a more positive effect on the majority consumer's post-recovery satisfaction. Furthermore, this study elucidates empathy as the psychological mechanism underlying this effect. In particular, this effect remains pronounced in utilitarian consumption contexts, yet its significance diminishes in highly hedonic consumption contexts. This research provides valuable insights for tailoring recovery strategies to enhance consumer experience.

引用次数: 0

Suggesting a tourism industry-specific environmental, social and corporate governance (ESG) reporting framework

IF 10.9 1区管理学 Q1 ENVIRONMENTAL STUDIES

Tourism Management

Pub Date : 2025-02-10 DOI: 10.1016/j.tourman.2025.105156

Jin Ye , Marios Sotiriadis , Irini Dimou , Shiwei Shen , Dimitrios Koufopoulos

This research aimed to suggest a general and simplified framework for reporting ESG performance in tourism. Our suggested reporting framework was empirically tested using a qualitative method, conducting semi-structured interviews with forty tourism managers from China and Greece. Findings recognized the framework's value and utility in assessing ESG performance in the tourism industry. They suggested that each segment can identify and determine the main focus according to their specific contexts. Additionally, the study found that cultural context shapes managers' perceptions of ESG reporting.

引用次数: 0

No man is an island: Will service robots reduce employee loneliness?

IF 10.9 1区管理学 Q1 ENVIRONMENTAL STUDIES

Tourism Management

Pub Date : 2025-02-08 DOI: 10.1016/j.tourman.2025.105151

Xin Liu , Zhibin Lin , Shujie Fang , Lu Zhang

Although the application of robotics technology in tourism and hospitality service scenarios has been widely explored, few studies have investigated the impact of service robots on employee workplace loneliness. To address this issue, we conducted two studies: Study 1, consisting of a scenario-based online experiment (Study 1a) and a field experiment (Study 1b); and Study 2, a two-wave survey. The results reveal that the social presence of robots reduces workplace loneliness, with employee-robot rapport and interpersonal closeness serving as partial mediators. The need for human interaction moderates the relationships between robot social presence and employee-robot rapport and interpersonal closeness, as well as the mediating effects. This study clarifies the mechanisms and boundary conditions of the impact of service robots on employee loneliness, extends social presence theory, and contributes to the literature on service robots. It also provides insights for robotics management and human resource management in the tourism and hospitality sector.

引用次数: 0

Enhancing pro-environmental behavior in tourism: Integrating attitudinal factors and Norm Activation Theory

IF 10.9 1区管理学 Q1 ENVIRONMENTAL STUDIES

Tourism Management

Pub Date : 2025-02-08 DOI: 10.1016/j.tourman.2025.105155

Amjad Abu Elsamen , Anestis Fotiadis , Ali Abdallah Alalwan , Tzung-Cheng Huan

This research utilizes the Norm Activation Theory to explore tourists' pro-environmental behavior. The study has two parts: the first qualitatively explores constructs predicting visitors' pro-environmental behavior, while the second quantitatively measures pro-environmental behaviors and individual attitudes through a survey. Since augmented reality (AR) is transforming sustainable tourism by offering interactive educational experiences, during EXPO 2020 in Dubai, 1506 participants who engaged with AR were surveyed electronically from October 2021 to May 2022. Partial least squares structural equation modeling (PLS-SEM) was used to test hypotheses. The results suggest that tourists' environmental values and sensitivity enhance their responsibility aspirations, with awareness of tourism's negative environment and mitigation knowledge moderating the effects of responsibility aspirations on personal norms and pro-environmental behavior, respectively, while personal norms mediate the relationship between responsibility aspirations and pro-environmental behavior. These insights are valuable for tourism stakeholders, policymakers, and organizations aiming to promote environmental sustainability in the industry.

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引用次数: 0

Insights into your advantages: Hotel competitiveness evaluation considering competitor identification

IF 10.9 1区管理学 Q1 ENVIRONMENTAL STUDIES

Tourism Management

Pub Date : 2025-02-06 DOI: 10.1016/j.tourman.2025.105152

Ming-Yang Li , Yu-Mei Ma

With the current fierce competition in the hotel market, the key for a hotel to distinguish itself is to clarify and enhance its competitive advantages. However, insight into competitive advantage is predicated on accurately identifying competitors—an aspect that has received insufficient attention in existing literature. To this end, this paper proposes a hotel competitiveness evaluation method that considers competitor identification. First, the core competitors of a hotel regarding each service attribute are identified by synthesizing customer and business perspectives. Second, the interrelation between service attributes is analyzed by introducing the Decision Making Experiment and Evaluation Laboratory (DEMATEL) based on online reviews. Thereafter, the importance relation competitiveness analysis (IRCA) is presented to identify the hotel's competitive advantages and disadvantages and develop competitive strategies. The application to a five-star hotel in Beijing demonstrates the proposed method's effectiveness.

引用次数: 0

An ethical triangulation approach to tourism

IF 10.9 1区管理学 Q1 ENVIRONMENTAL STUDIES

Tourism Management

Pub Date : 2025-02-05 DOI: 10.1016/j.tourman.2025.105154

Aikaterini Manthiou, Volker Kuppelwieser

This study examines how virtue and ethicality influence consumers' valuation of tourism. Drawing on the virtue principle and ethical triangulation theorization, this research implicitly and explicitly achieves its objectives. The findings in Study 1 reveal that responsible tourism (vs. mass tourism) is implicitly perceived as being more virtuous (vs. being a vice). In Studies 2–4 with explicit examinations, the three ethical perspectives of consumers' good, right, and authentic behaviors are stronger in sustainable tourism contexts than in mass tourism contexts. The results confirmed the gaps between consumers' desires, thoughts, and behavioral perceptions. This research, therefore, highlights sustainable tourism's contribution and relevance, offering tourism scholars and practitioners a guide to understanding consumers' reactions based on ethics to tourism offers.

引用次数: 0

Unlocking global horizons through outbound tourism: An institutional logics approach to driving outward FDI by tourism firms from emerging countries

IF 10.9 1区管理学 Q1 ENVIRONMENTAL STUDIES

Tourism Management

Pub Date : 2025-02-04 DOI: 10.1016/j.tourman.2024.105126

Xuerong Peng , Yanhao Liang , Tingyu Zhu , Hong Wang , Seoki Lee , Wenhao Song

Grounded in institutional logics theory, this study investigates how outbound tourism drives outward foreign direct investment (OFDI) by emerging-country tourism firms (ETFs). We argue that the rise of outbound tourism in emerging countries fosters an "outward-looking social logic" within the broader population, which can widely increase ETFs’ cognitive preference for investing abroad. Given the complexity of institutional logics, we further posit that the positive relationship between outbound tourism and ETFs’ OFDI is contingent upon three key moderators associated with distinct logics—CEO foreign experience (imprinted individual-level outward-looking logic), state ownership (linked to organizational-level political logic), and home-market attractiveness (tied with industry-level domestic-market logic)—which can either amplify or attenuate the influence of the outward-looking social logic fostered by outbound tourism. Employing a longitudinal dataset of 794 firm-year observations from 64 publicly listed Chinese tourism firms spanning 2001–2019, our findings robustly support a positive association between outbound tourism and ETFs’ OFDI. This effect is amplified in firms led by returnee CEOs but attenuated in state-owned enterprises and those operating in home industries with high attractiveness. Our study contributes to the internationalization literature by advancing our understanding of the antecedents of OFDI by (tourism) service firms from emerging countries. It also offers valuable insights for practitioners in these countries navigating global expansion and for policymakers in host countries seeking to attract overseas investors from emerging economies.

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引用次数: 0

Does an industry-promoted tourist tax per night affect hotel performance? Quasi-experimental evidence from Manchester

IF 10.9 1区管理学 Q1 ENVIRONMENTAL STUDIES

Tourism Management

Pub Date : 2025-02-01 DOI: 10.1016/j.tourman.2025.105137

Oriol Anguera-Torrell , Juan Pedro Aznar-Alarcón , David Boto-García

There is an ongoing debate about whether introducing a tourist tax deters tourism demand. Moreover, it remains unclear whether accommodation establishments adjust prices following the implementation of a tourist tax and, if so, how this policy impacts their revenues. This study examines the causal impact of introducing an industry-promoted tourist tax per room and night, aimed at boosting the tourism economy at the destination, on hotels' key performance indicators (average daily rates, nights sold, occupancy rate, revenue and revenue per available room). The analysis focuses on Manchester, the first city in the UK to levy such a tax on hotel stays since April 2023. We employ the Synthetic Control Method considering other cities in the UK as control units to estimate the causal impact of the policy. Our analysis shows the tax had no significant effect on hotel performance, raising relevant implications for policymakers and hotel managers.

引用次数: 0

Authenticity of virtual tourism in open-world video games: A case study on the Legend of Zelda - Breath of the Wild

IF 10.9 1区管理学 Q1 ENVIRONMENTAL STUDIES

Tourism Management

Pub Date : 2025-01-31 DOI: 10.1016/j.tourman.2025.105136

Xuan Zhu , Wenxiang Wang , Chunlei Wang

This study pioneers the investigation of authentic experiences in virtual tourism through the framework of open-world video games, specifically examining "The Legend of Zelda: Breath of the Wild." Utilizing typological authenticity theory and qualitative methods, this research, guided by grounded theory, identifies and delineates four distinct categories of virtual tourism authenticity: post-postmodern, postmodern, constructive, and existential. It further elucidates the processes and elements that shape these categories.

Theoretically, this work reconciles the dichotomy between 'objective authenticity' and its contrasting 'postmodern authenticity' by introducing the concept of 'referenced authenticity'. Additionally, it underscores how players' projection of agency into the virtual environment fosters constructive authenticity, serving as a bridge from objective to subjective authenticity. Furthermore, the immersive experiences and states of flow that players encounter contribute to a nuanced understanding of existential authenticity in virtual tourism. Practically, this research advocates for synergistic collaborations between the tourism and video game industries, suggesting new strategies for product development and community engagement within the gaming sector. It underscores the potential for virtual tourism to complement and enhance traditional tourism experiences, offering new avenues for exploration and growth in both industries.

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引用次数: 0

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