Tourism Management最新文献

英文中文

Systematic online trust building: Progressive effects of self-presentation strategies in peer-to-peer accommodation 系统在线信任建立：自我呈现策略在点对点适应中的递进效应

IF 12.4 1区管理学 Q1 ENVIRONMENTAL STUDIES

Tourism Management

Pub Date : 2026-01-20 DOI: 10.1016/j.tourman.2026.105393

Shun Ye , Xiaohan Wang , Soey Sut Ieng Lei , Anna Yang

Developing consumer trust in peer-to-peer accommodation has been challenging and complex. One of the main reasons for the lack of consumer trust is information asymmetry, which requires the hosts to provide comprehensive information to facilitate trust-building. While research has studied various trust-building elements and tactics, their effects have been examined independently, with limited understanding of their cumulative effects. Integrating signaling theory, uncertainty reduction theory, and social penetration theory, this research advocates trust-building as a layered and progressive process and proposes a triple-layer hierarchical framework that elucidates the incremental effects of informational, emotional, and social-relational self-presentation strategies. Using a series of step-up experiments conducted in verbal and non-verbal communication contexts, we demonstrate how the sequential introduction of three self-presentation strategies shapes purchase intention through progressive trust-building. An integrated framework that explains how the systematic integration of self-presentation tactics consolidates consumer trust is presented. Strategies for optimizing self-presentation for hosts are discussed.

建立消费者对点对点住宿的信任一直具有挑战性和复杂性。消费者信任缺失的主要原因之一是信息不对称，这就要求主机提供全面的信息，以促进信任的建立。虽然研究研究了各种建立信任的因素和策略，但它们的影响都是独立研究的，对其累积效应的了解有限。本研究结合信号理论、不确定性减少理论和社会渗透理论，主张信任建立是一个分层渐进的过程，并提出了一个三层层次结构框架，阐明了信息、情感和社会关系自我呈现策略的增量效应。通过在言语和非言语交际环境中进行的一系列升级实验，我们展示了三种自我呈现策略的顺序引入如何通过渐进的信任建立来塑造购买意愿。提出了一个综合框架，解释了自我呈现策略的系统整合如何巩固消费者信任。讨论了优化主机自我呈现的策略。

{"title":"Systematic online trust building: Progressive effects of self-presentation strategies in peer-to-peer accommodation","authors":"Shun Ye , Xiaohan Wang , Soey Sut Ieng Lei , Anna Yang","doi":"10.1016/j.tourman.2026.105393","DOIUrl":"10.1016/j.tourman.2026.105393","url":null,"abstract":"<div><div>Developing consumer trust in peer-to-peer accommodation has been challenging and complex. One of the main reasons for the lack of consumer trust is information asymmetry, which requires the hosts to provide comprehensive information to facilitate trust-building. While research has studied various trust-building elements and tactics, their effects have been examined independently, with limited understanding of their cumulative effects. Integrating signaling theory, uncertainty reduction theory, and social penetration theory, this research advocates trust-building as a layered and progressive process and proposes a triple-layer hierarchical framework that elucidates the incremental effects of informational, emotional, and social-relational self-presentation strategies. Using a series of step-up experiments conducted in verbal and non-verbal communication contexts, we demonstrate how the sequential introduction of three self-presentation strategies shapes purchase intention through progressive trust-building. An integrated framework that explains how the systematic integration of self-presentation tactics consolidates consumer trust is presented. Strategies for optimizing self-presentation for hosts are discussed.</div></div>","PeriodicalId":48469,"journal":{"name":"Tourism Management","volume":"115 ","pages":"Article 105393"},"PeriodicalIF":12.4,"publicationDate":"2026-01-20","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"146014263","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":1,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

引用次数: 0

Adult visitors’ experiential learning in museum interpretation: A longitudinal study 成人游客在博物馆解说中的体验学习：一项纵向研究

IF 12.4 1区管理学 Q1 ENVIRONMENTAL STUDIES

Tourism Management

Pub Date : 2026-01-15 DOI: 10.1016/j.tourman.2026.105391

Xi Zhang , Chaozhi Zhang

This study investigates how museum interpretation enhances adult visitors’ experiential learning. Based on an integrated theoretical framework combining Kolb’s experiential learning theory with Falk’s contextual learning model, the research employs a multi-method qualitative approach that includes go-along, on-site, and follow-up interviews across 10 exhibitions in 7 museums. Data were collected from 20 interpreters and 50 visitors, 25 of whom participated in follow-up interviews. The findings indicate that interpretation significantly fosters cognitive, emotional, and behavioral engagement, thereby improving both on-site and long-term visitor experiences. The study further advances a theoretical framework for adult experiential learning in tourism contexts, offering actionable insights for optimizing interpretation services and enhancing destination appeal.

本研究探讨博物馆解说如何促进成人参观者的体验式学习。本研究以科尔布的体验式学习理论与福尔克的情境学习模型相结合的理论框架为基础，采用多方法定性研究方法，对7家博物馆的10场展览进行了实地访谈、现场访谈和后续访谈。收集了20名口译员和50名访问者的数据，其中25人参加了后续访谈。研究结果表明，口译显著地促进了认知、情感和行为的参与，从而改善了现场和长期游客体验。该研究进一步提出了旅游背景下成人体验式学习的理论框架，为优化解说服务和增强目的地吸引力提供了可操作的见解。

引用次数: 0

The dark side of perspective-taking: Intensifying negative meta-stereotypes among frontline employees exposed to customer mistreatment 换位思考的阴暗面：在遭受顾客虐待的一线员工中，会加剧负面的元刻板印象

IF 12.4 1区管理学 Q1 ENVIRONMENTAL STUDIES

Tourism Management

Pub Date : 2026-01-14 DOI: 10.1016/j.tourman.2026.105392

Yuchen Xu

Perspective-taking, or adopting the customer's point of view, is an effective intervention for helping frontline employees manage customer mistreatment. However, by drawing on fluency misattribution theory and social identity threat theory, this study reveals the dark side of perspective-taking. Results from five experiments involving 878 frontline employees show that incautiously adopting customers' perspectives to understand customer mistreatment intensifies employees' negative meta-stereotypes about how customers think of them, but only among those frequently exposed to such mistreatment. This effect is driven by these employees' bias attribution, whereby they tend to attribute customer mistreatment to customer bias against them. Furthermore, these effects are mitigated when frontline employees are encouraged to make non-bias attribution or when perspective-taking interventions are framed positively. Overall, this work reveals why the dark side of perspective-taking is likely to appear in hospitality and tourism and suggests how organizations can tackle it.

换位思考，或采用客户的观点，是帮助一线员工管理客户虐待的有效干预。然而，本研究通过运用流利性错误归因理论和社会认同威胁理论，揭示了换位思考的阴暗面。涉及878名一线员工的五项实验结果表明，不谨慎地从客户的角度来理解客户虐待会加剧员工对客户如何看待他们的负面元刻板印象，但这仅限于那些经常遭受此类虐待的员工。这种效应是由这些员工的偏见归因驱动的，即他们倾向于将客户的虐待归因于客户对他们的偏见。此外，当鼓励一线员工进行无偏见归因或当采取积极的观点干预措施时，这些影响会得到缓解。总的来说，这项工作揭示了为什么换位思考的阴暗面可能出现在酒店和旅游业，并建议组织如何解决它。

引用次数: 0

Guided by humans or technology? Tour mode effects on children's long-term learning outcomes 人类还是科技？旅游模式对儿童长期学习成果的影响

IF 12.4 1区管理学 Q1 ENVIRONMENTAL STUDIES

Tourism Management

Pub Date : 2026-01-14 DOI: 10.1016/j.tourman.2026.105394

Muhai Chen , Shanshi Li , Xiaoman Zhou , Chuandong Hu , Yaqing Wang

Despite the rising popularity of digitally guided tours in museum tourism, their effectiveness compared to human-guided tours in shaping children's long-term learning outcomes remains underexplored. This study employs a mixed-methods approach, combining knowledge tests, electroencephalography measurements and post-tour semi-structured interviews, to examine the impact of digitally guided versus human-guided tours on children's learning performance. The results reveal that while digitally guided tours generally lead to poorer learning outcomes than human-guided ones, this gap narrows for more challenging tasks. Additionally, the advantage of human tour guides is most pronounced among children with low familiarity with digital technology and weak motivation, while this effect diminishes among those with higher familiarity and motivation. These findings provide important theoretical and managerial insights for optimizing museum tourism experiences.

尽管数字导览在博物馆旅游中越来越受欢迎，但与人工导览相比，它们在塑造儿童长期学习成果方面的有效性仍未得到充分探索。本研究采用混合方法，结合知识测试、脑电图测量和参观后半结构化访谈，研究数字导游与人工导游对儿童学习表现的影响。结果显示，虽然数字导览通常比人工导览的学习效果差，但在更具挑战性的任务中，这种差距会缩小。此外，人工导游的优势在对数字技术熟悉程度低、动机弱的儿童中最为明显，而在对数字技术熟悉程度高、动机强的儿童中，这种效果会减弱。这些研究结果为优化博物馆旅游体验提供了重要的理论和管理见解。

引用次数: 0

Natural disasters and global tourism flows: Intensity, vulnerability and moderating factors 自然灾害与全球旅游流量：强度、脆弱性及调节因素

IF 12.4 1区管理学 Q1 ENVIRONMENTAL STUDIES

Tourism Management

Pub Date : 2026-01-09 DOI: 10.1016/j.tourman.2025.105390

Léopold Biardeau , Jaume Rosselló , Mondher Sahli , Maria Santana-Gallego

Natural disasters, increasingly intensified by climate change, pose significant threats to global tourism by heightening risk perceptions and reducing tourist arrivals. Previous studies have examined disaster impacts through country-specific case studies, yet important dimensions such as disaster intensity, destination development levels, and cross-country differences in vulnerability have often been overlooked. This study addresses these gaps by integrating a structural gravity model of international tourism demand with a binned regression analysis that classifies disaster events by severity. The empirical strategy applies a two-stage estimation procedure that controls for the full set of multilateral resistances to tourism. Results show that severe events substantially reduce arrivals in developing destinations, whereas developed countries display greater resilience. Disaster intensity, rather than frequency, emerges as the primary driver of tourist responses, while moderating factors such as distance, border effects, and origin-country income shape heterogeneous outcomes.

由于气候变化而日益加剧的自然灾害，使人们对风险的认识增加，并减少了游客人数，对全球旅游业构成重大威胁。以前的研究通过具体国家的案例研究来考察灾害影响，但诸如灾害强度、目的地发展水平和脆弱性的跨国差异等重要方面往往被忽视。本研究通过将国际旅游需求的结构引力模型与按严重程度对灾害事件进行分类的分类回归分析相结合，解决了这些差距。实证策略采用两阶段估计程序，控制对旅游的全套多边阻力。结果表明，严重事件大大减少了发展中目的地的入境人数，而发达国家则表现出更强的抵御能力。灾害强度，而不是频率，成为游客反应的主要驱动因素，而距离、边界效应和原籍国收入等调节因素形成了异质性结果。

{"title":"Natural disasters and global tourism flows: Intensity, vulnerability and moderating factors","authors":"Léopold Biardeau , Jaume Rosselló , Mondher Sahli , Maria Santana-Gallego","doi":"10.1016/j.tourman.2025.105390","DOIUrl":"10.1016/j.tourman.2025.105390","url":null,"abstract":"<div><div>Natural disasters, increasingly intensified by climate change, pose significant threats to global tourism by heightening risk perceptions and reducing tourist arrivals. Previous studies have examined disaster impacts through country-specific case studies, yet important dimensions such as disaster intensity, destination development levels, and cross-country differences in vulnerability have often been overlooked. This study addresses these gaps by integrating a structural gravity model of international tourism demand with a binned regression analysis that classifies disaster events by severity. The empirical strategy applies a two-stage estimation procedure that controls for the full set of multilateral resistances to tourism. Results show that severe events substantially reduce arrivals in developing destinations, whereas developed countries display greater resilience. Disaster intensity, rather than frequency, emerges as the primary driver of tourist responses, while moderating factors such as distance, border effects, and origin-country income shape heterogeneous outcomes.</div></div>","PeriodicalId":48469,"journal":{"name":"Tourism Management","volume":"114 ","pages":"Article 105390"},"PeriodicalIF":12.4,"publicationDate":"2026-01-09","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"145924833","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":1,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

引用次数: 0

Selecting the most promising behaviour change interventions for field experimentation 选择最有希望的行为改变干预措施进行实地试验

IF 12.4 1区管理学 Q1 ENVIRONMENTAL STUDIES

Tourism Management

Pub Date : 2026-01-07 DOI: 10.1016/j.tourman.2025.105379

Živa Alif , Anna K. Zinn , Sara Dolnicar

Robust pre-testing protocols can help researchers select the most promising behaviour change interventions to test in field experiments. We add to an existing pre-testing protocol by outlining the importance of (1) scrutinising “neutral” stimuli and (2) accounting for different pools of participants. We test the full pre-testing protocol in the context of farm tourism. Specifically, we test theory-driven messages to increase water-saving intentions during a hypothetical farm stay for Australian participants (Study 1) and participants from the UK (Study 2). While all messages increased intentions to save water compared to no message, theory-derived messages did not outperform neutral appeals. We also found cultural differences. Our findings emphasize the importance of pre-testing intervention materials and help guide behaviour scientists in tourism research on how to select interventions for field experiments. This research further offers an overview of promising interventions to entice water saving in farm tourism.

健全的预测试协议可以帮助研究人员选择最有希望的行为改变干预措施，在现场实验中进行测试。我们通过概述(1)审查“中性”刺激和(2)考虑不同参与者群体的重要性，为现有的预测试协议添加了新的内容。我们在农场旅游的背景下测试了完整的预测试协议。具体来说，我们测试了理论驱动的信息，以增加澳大利亚参与者（研究1）和英国参与者（研究2）在假设的农场逗留期间的节水意愿。虽然与没有信息相比，所有信息都增加了人们节约用水的意愿，但理论推导的信息并不比中性呼吁表现得更好。我们还发现了文化差异。我们的研究结果强调了预先测试干预材料的重要性，并有助于指导旅游研究中的行为科学家如何选择实地实验的干预措施。本研究进一步概述了有希望的干预措施，以吸引农业旅游节水。

引用次数: 0

How tourism can alleviate death anxiety? The application of terror management theory in the context of tourism with physical disability 旅游如何缓解死亡焦虑？恐怖管理理论在残障旅游中的应用

IF 12.4 1区管理学 Q1 ENVIRONMENTAL STUDIES

Tourism Management

Pub Date : 2026-01-03 DOI: 10.1016/j.tourman.2025.105389

Guanghui Qiao , Zhilong Shao , Yushunan Dai , Chao Tu

This study, grounded in Terror Management Theory, explores how tourism can alleviate death anxiety—a psychological state characterized by fear and apprehension related to the inevitability of death—in tourists with physical disabilities by addressing their basic psychological needs. The research involved in-depth exploration with 20 individuals with physical disabilities. The findings reveal that tourism activities, by fulfilling the basic psychological needs of these tourists in the realms of Self-Control, Capability Confidence, and the Social Integration, have successfully reduced their perceived levels of death anxiety. Additionally, the study constructs a model that demonstrates how tourism activities can fulfill the basic psychological needs of tourists with physical disabilities, thereby alleviating their death anxiety. Subsequently, this model was validated through quantitative research involving 325 individuals with physical disabilities. This study not only enriches the application of Terror Management Theory in the field of tourism but also provides strategic guidance for tourism practice.

本研究以恐怖管理理论为基础，探讨旅游如何通过解决残障游客的基本心理需求，来缓解死亡焦虑——一种与死亡必然性有关的恐惧和忧虑的心理状态。这项研究对20名身体残疾的人进行了深入的探索。研究发现，旅游活动通过满足这些游客在自我控制、能力自信和社会融入方面的基本心理需求，成功地降低了他们的死亡焦虑感知水平。此外，本研究建构了旅游活动如何满足残障游客的基本心理需求，进而缓解残障游客的死亡焦虑的模型。随后，通过325名身体残疾患者的定量研究对该模型进行了验证。本研究不仅丰富了恐怖管理理论在旅游领域的应用，而且为旅游实践提供了战略指导。

{"title":"How tourism can alleviate death anxiety? The application of terror management theory in the context of tourism with physical disability","authors":"Guanghui Qiao , Zhilong Shao , Yushunan Dai , Chao Tu","doi":"10.1016/j.tourman.2025.105389","DOIUrl":"10.1016/j.tourman.2025.105389","url":null,"abstract":"<div><div>This study, grounded in Terror Management Theory, explores how tourism can alleviate death anxiety—a psychological state characterized by fear and apprehension related to the inevitability of death—in tourists with physical disabilities by addressing their basic psychological needs. The research involved in-depth exploration with 20 individuals with physical disabilities. The findings reveal that tourism activities, by fulfilling the basic psychological needs of these tourists in the realms of Self-Control, Capability Confidence, and the Social Integration, have successfully reduced their perceived levels of death anxiety. Additionally, the study constructs a model that demonstrates how tourism activities can fulfill the basic psychological needs of tourists with physical disabilities, thereby alleviating their death anxiety. Subsequently, this model was validated through quantitative research involving 325 individuals with physical disabilities. This study not only enriches the application of Terror Management Theory in the field of tourism but also provides strategic guidance for tourism practice.</div></div>","PeriodicalId":48469,"journal":{"name":"Tourism Management","volume":"114 ","pages":"Article 105389"},"PeriodicalIF":12.4,"publicationDate":"2026-01-03","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"145883340","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":1,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

引用次数: 0

Cool or poor: Assessing the effectiveness of GenAI-powered review summary feature on the OTA platform 酷还是差：评估OTA平台上基于genai的评论摘要功能的有效性

IF 12.4 1区管理学 Q1 ENVIRONMENTAL STUDIES

Tourism Management

Pub Date : 2026-01-03 DOI: 10.1016/j.tourman.2025.105388

Lingfei Deng , Chunhong Li , Qiang Ye

Despite the growing adoption of generative artificial intelligence (GenAI) in online travel agencies (OTAs), its impact on tourists' review behavior remains poorly understood. Within the information overload framework, this study offers a novel dual-path theoretical framework that integrates both generalized reciprocity and suppressed social loafing mechanisms. Using a multi-method design comprising a natural experiment with regression discontinuity design and controlled online experiments across three studies, we investigated how GenAI-powered review summaries shape tourists' review intention. Our findings reveal that exposure to GenAI summaries enhances review intention through generalized reciprocity. By alleviating information overload and reducing perceived processing effort, these summaries motivate tourists to reciprocate by composing their own reviews, thereby ''paying forward'' the benefits received, rather than triggering free-riding that would diminish review intention. These findings advance theoretical knowledge of information processing, GenAI's influence on tourists' decision-making, and tourists' review behavior, while providing actionable insights for OTAs and hospitality management.

尽管在线旅行社（ota）越来越多地采用生成式人工智能（GenAI），但人们对其对游客评论行为的影响仍知之甚少。在信息过载框架下，本研究提出了一个新的双路径理论框架，将广义互惠和抑制性社会懒惰机制整合在一起。采用多方法设计，包括回归不连续设计的自然实验和三个研究的受控在线实验，我们研究了基于genai的评论摘要如何塑造游客的评论意图。我们的研究结果表明，GenAI摘要通过广义互惠增强了评论意图。通过减轻信息过载和减少感知处理工作量，这些摘要激励游客通过撰写自己的评论来回报，从而“向前支付”所获得的利益，而不是引发会降低评论意图的搭便车行为。这些发现推进了信息处理、GenAI对游客决策的影响以及游客评论行为的理论知识，同时为在线旅行社和酒店管理提供了可操作的见解。

{"title":"Cool or poor: Assessing the effectiveness of GenAI-powered review summary feature on the OTA platform","authors":"Lingfei Deng , Chunhong Li , Qiang Ye","doi":"10.1016/j.tourman.2025.105388","DOIUrl":"10.1016/j.tourman.2025.105388","url":null,"abstract":"<div><div>Despite the growing adoption of generative artificial intelligence (GenAI) in online travel agencies (OTAs), its impact on tourists' review behavior remains poorly understood. Within the information overload framework, this study offers a novel dual-path theoretical framework that integrates both generalized reciprocity and suppressed social loafing mechanisms. Using a multi-method design comprising a natural experiment with regression discontinuity design and controlled online experiments across three studies, we investigated how GenAI-powered review summaries shape tourists' review intention. Our findings reveal that exposure to GenAI summaries enhances review intention through generalized reciprocity. By alleviating information overload and reducing perceived processing effort, these summaries motivate tourists to reciprocate by composing their own reviews, thereby ''paying forward'' the benefits received, rather than triggering free-riding that would diminish review intention. These findings advance theoretical knowledge of information processing, GenAI's influence on tourists' decision-making, and tourists' review behavior, while providing actionable insights for OTAs and hospitality management.</div></div>","PeriodicalId":48469,"journal":{"name":"Tourism Management","volume":"114 ","pages":"Article 105388"},"PeriodicalIF":12.4,"publicationDate":"2026-01-03","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"145883343","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":1,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

引用次数: 0

Decoding booking cancellations: Quantitative insights and theoretical advances in tourism behavior 破解预订取消：旅游行为的定量见解和理论进展

IF 12.4 1区管理学 Q1 ENVIRONMENTAL STUDIES

Tourism Management

Pub Date : 2025-12-31 DOI: 10.1016/j.tourman.2025.105384

Vicente Ramos Mir , Bartolomé Deyá Tortella , Veronica Leoni , Juan Luis Nicolau

This study investigates the determinants and timing of hotel booking cancellations through an integrative theoretical and empirical approach. Drawing on the theory of planned behavior, transaction cost theory, prospect theory, and strategic decision-making, we offer a comprehensive framework that explains both why and when cancellations occur. Utilizing a unique dataset of over two million hotel bookings from Mallorca, Spain (2021–2024), we apply time-to-event modeling and a linear probability model to explore cancellation patterns. Our results show that cancellation behavior is determined by a complex interplay of refundability terms, booking window, consumer nationality, travel party composition, hotel characteristics, and pricing dynamics. Findings reveal a non-linear (inverted U-shaped) relationship between booking window and cancellation likelihood, and highlight strategic consumer behavior around penalty windows and rebooking opportunities. This study contributes to tourism literature by combining theoretical depth with large-scale observational data to explain temporal and behavioral nuances in booking cancellations.

本研究通过理论与实证相结合的方法，探讨了酒店预订取消的决定因素和时间。利用计划行为理论、交易成本理论、前景理论和战略决策理论，我们提供了一个全面的框架来解释取消的原因和时间。利用来自西班牙马略卡岛（2021-2024）超过200万酒店预订的独特数据集，我们应用时间-事件模型和线性概率模型来探索取消模式。我们的研究结果表明，取消行为是由可退款条款、预订窗口、消费者国籍、旅行方组成、酒店特征和价格动态等复杂的相互作用决定的。研究结果显示，预订窗口与取消可能性之间存在非线性（倒u型）关系，并突出了围绕处罚窗口和重新预订机会的战略消费者行为。本研究通过将理论深度与大规模观测数据相结合来解释预订取消的时间和行为差异，从而为旅游文献做出贡献。

{"title":"Decoding booking cancellations: Quantitative insights and theoretical advances in tourism behavior","authors":"Vicente Ramos Mir , Bartolomé Deyá Tortella , Veronica Leoni , Juan Luis Nicolau","doi":"10.1016/j.tourman.2025.105384","DOIUrl":"10.1016/j.tourman.2025.105384","url":null,"abstract":"<div><div>This study investigates the determinants and timing of hotel booking cancellations through an integrative theoretical and empirical approach. Drawing on the theory of planned behavior, transaction cost theory, prospect theory, and strategic decision-making, we offer a comprehensive framework that explains both why and when cancellations occur. Utilizing a unique dataset of over two million hotel bookings from Mallorca, Spain (2021–2024), we apply time-to-event modeling and a linear probability model to explore cancellation patterns. Our results show that cancellation behavior is determined by a complex interplay of refundability terms, booking window, consumer nationality, travel party composition, hotel characteristics, and pricing dynamics. Findings reveal a non-linear (inverted U-shaped) relationship between booking window and cancellation likelihood, and highlight strategic consumer behavior around penalty windows and rebooking opportunities. This study contributes to tourism literature by combining theoretical depth with large-scale observational data to explain temporal and behavioral nuances in booking cancellations.</div></div>","PeriodicalId":48469,"journal":{"name":"Tourism Management","volume":"114 ","pages":"Article 105384"},"PeriodicalIF":12.4,"publicationDate":"2025-12-31","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"145883267","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":1,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

引用次数: 0

Helping by staying away: When prosocial motivations create accessibility paradoxes 远离帮助：当亲社会动机产生易接近性悖论时

IF 12.4 1区管理学 Q1 ENVIRONMENTAL STUDIES

Tourism Management

Pub Date : 2025-12-31 DOI: 10.1016/j.tourman.2025.105387

Volker G. Kuppelwieser , Benedikt Schnurr , Aikaterini Manthiou

Tourism managers investing in accessibility face a strategic paradox: accessibility features for tourists with disabilities can both attract and repel non-disabled tourists through competing prosocial motivations. This study examines how tourists without disabilities respond to accessible services for tourists with disabilities, showing that prosocial motivations lead them to seek and avoid accessible options. Through a competing motivations framework, we show that inclusivity support drives preference for providers offering accessible services, while option limitation concern—the belief that using accessible services reduces resources for those with disabilities—motivates avoidance. Studies across tourism contexts show these preferences strengthen when accessible capacity is higher and when tourists with and without disabilities do not use facilities simultaneously. These findings extend prosocial behavior theory to include deliberate non-consumption as a prosocial act and provide tourism providers strategies for designing accessible offerings that appeal to all segments.

投资于无障碍的旅游管理者面临着一个战略悖论：残障游客的无障碍特征可以通过竞争的亲社会动机吸引和排斥非残障游客。本研究考察了非残障游客对残障游客无障碍服务的反应，表明亲社会动机导致他们寻求和避免无障碍选择。通过竞争动机框架，我们发现包容性支持驱动了对提供无障碍服务的提供者的偏好，而选择限制关注（认为使用无障碍服务会减少残疾人的资源）则激发了回避。对旅游环境的研究表明，当无障碍能力较高，当残疾和非残疾游客不同时使用设施时，这些偏好就会加强。这些发现扩展了亲社会行为理论，将刻意不消费作为一种亲社会行为纳入其中，并为旅游供应商提供了设计吸引所有人群的无障碍产品的策略。

引用次数: 0

首页上一页

下一页尾页

类型

全部化学•材料生命科学医学物理工程技术环境•农林材料科学地球科学法学管理学化学环境科学与生态学计算机科学教育学经济学农林科学人文科学生物学数学物理与天体物理心理学综合性期刊其他工业工程理学历史学农学文学信息工程

数据库

全部 ACS Publications Elsevier ieeexplore Springer The Royal Society of Chemistry Wiley

期刊

Tourism Management

全部 Acc. Chem. Res. ACS Applied Bio Materials ACS Appl. Electron. Mater. ACS Appl. Energy Mater. ACS Appl. Mater. Interfaces ACS Appl. Nano Mater. ACS Appl. Polym. Mater. ACS BIOMATER-SCI ENG ACS Catal. ACS Cent. Sci. ACS Chem. Biol. ACS Chemical Health & Safety ACS Chem. Neurosci. ACS Comb. Sci. ACS Earth Space Chem. ACS Energy Lett. ACS Infect. Dis. ACS Macro Lett. ACS Mater. Lett. ACS Med. Chem. Lett. ACS Nano ACS Omega ACS Photonics ACS Sens. ACS Sustainable Chem. Eng. ACS Synth. Biol. Anal. Chem. BIOCHEMISTRY-US Bioconjugate Chem. BIOMACROMOLECULES Chem. Res. Toxicol. Chem. Rev. Chem. Mater. CRYST GROWTH DES ENERG FUEL Environ. Sci. Technol. Environ. Sci. Technol. Lett. Eur. J. Inorg. Chem. IND ENG CHEM RES Inorg. Chem. J. Agric. Food. Chem. J. Chem. Eng. Data J. Chem. Educ. J. Chem. Inf. Model. J. Chem. Theory Comput. J. Med. Chem. J. Nat. Prod. J PROTEOME RES J. Am. Chem. Soc. LANGMUIR MACROMOLECULES Mol. Pharmaceutics Nano Lett. Org. Lett. ORG PROCESS RES DEV ORGANOMETALLICS J. Org. Chem. J. Phys. Chem. J. Phys. Chem. A J. Phys. Chem. B J. Phys. Chem. C J. Phys. Chem. Lett. Analyst Anal. Methods Biomater. Sci. Catal. Sci. Technol. Chem. Commun. Chem. Soc. Rev. CHEM EDUC RES PRACT CRYSTENGCOMM Dalton Trans. Energy Environ. Sci. ENVIRON SCI-NANO ENVIRON SCI-PROC IMP ENVIRON SCI-WAT RES Faraday Discuss. Food Funct. Green Chem. Inorg. Chem. Front. Integr. Biol. J. Anal. At. Spectrom. J. Mater. Chem. A J. Mater. Chem. B J. Mater. Chem. C Lab Chip Mater. Chem. Front. Mater. Horiz. MEDCHEMCOMM Metallomics Mol. Biosyst. Mol. Syst. Des. Eng. Nanoscale Nanoscale Horiz. Nat. Prod. Rep. New J. Chem. Org. Biomol. Chem. Org. Chem. Front. PHOTOCH PHOTOBIO SCI PCCP Polym. Chem.

﹀