Tourism Management最新文献

Decommissioned penal buildings have become a nascent form of heritage hotels. However, they remain under-researched within tourism and hospitality research despite the growing literature concerning prison tourism. While current discourse remains conflicted over the use of penal heritage for tourist experiences, this research note applies adaptive reuse theory to explore the use and management of penal heritage for tourist accommodation. In doing so, this study responds to calls for further research into heritage hotels, and specifically penal heritage buildings used in non-museum functions. Site visits and interviews informed the study's findings, which revealed a range of influences for how penal heritage is used and managed through adaptive reuse, thereby demonstrating the potential of penal heritage hotels to serve as sites of conscience.

The rate of market exit of tourism entrepreneurs from sharing economy platforms is surprisingly high, given that the sharing business is flourishing. We argue that the destiny of performance is partly shaped by the tourism entrepreneur's personality, and explore the effect, channel, and interaction of personality traits on exit (vs. operation) with three studies. Based on a dataset comprising monthly information of 138,331 observations involving 21,556 tourism entrepreneurs and a survey experiment, our findings indicate that agreeableness decreases the exit rate whereas extraversion increases it; service quality mediates the impact. Agreeableness benefits from the contextual factor of managerial experience in the tourism industry, while extraversion benefits from restricted use policies. Moreover, extraversion leads to an operational interest trap for survival. This study is the first to unveil the intricate mechanism underlying the impact of personality traits on tourism entrepreneurs' exit and establish a novel construct known as Personality - Exit fate (PEF), which aims to stimulate tourism entrepreneurship in emerging economies.

This paper takes a multi-level approach to gain a better understanding of (tourism) gentrification and tourism excesses in three popular tourist neighbourhoods in Valencia, Spain. This city radically changed tourism policies in 2015, from a top-down approach that was focused on economic growth, towards one in which localhood and community development are stimulated. However, the change has done little to mitigate issues related to high levels of gentrification and touristification. This issue has been investigated using adaptive cycles and panarchy as a framework. Using these concepts has helped clarify how current policies mainly stimulate bottom-up innovations to overcome the lack of creative capacity at the local level (in other words, the ‘poverty trap’). Yet they insufficiently address processes that relate to the worldviews and higher governance levels that contribute to maintaining the current economic growth-oriented tourism ecosystem (the ‘rigidity trap’). The implications of our findings and ways forward conclude the paper.

Service providers shape customers’ desires to increase their profits, potentially limiting customer choices and expression. This is prominent in tourism because of the unfamiliarity and uncertainty of destinations. Drawing on social impact theory, we posit that customers feel more comfortable and behave more autonomously when they encounter a service provider with less social impact. Through five scenario-based experiments and one field experiment, our findings illustrate that customers are more willing to develop autonomous behaviors under robotic service than under human service. Service robots are perceived to possess less social influence than human employees, allowing customers to feel more comfortable and behave more autonomously. We also discuss the boundary conditions of self-presentation concern and self-construal on this effect. This study enriches the research on social impact theory and consumer autonomy and provides actionable insights into robotic adoption in tourism services.

Digital innovation has emerged as a pivotal strategy for enhancing museum tourism attractiveness, yet its enablers and complex mechanisms are still underexplored. Should museums enhance existing experiences through exploitative innovation or create novel ones through exploratory innovation? This research selects 31 provincial representative museums in China as samples and undertakes a comprehensive case analysis employing interviews, official documents, public records, and other relevant materials. The analysis combines case analysis with fuzzy-set Qualitative Comparative Analysis (fsQCA). Our findings reveal: (1) Critical enablers include cultural relics data assets, smart tourism systems, dynamic capabilities, innovation alliances, public demand, and financial backing. (2) Through various configurations of enablers, we reveal three approaches: Extroverted Creator (exogenous-oriented exploratory), Responsive Curator (exploitative), and Introverted Creator (endogenous-oriented exploratory). Results deepen theoretical insights into digital innovation in museum tourism and equip destinations with a strategic positioning map to assess their own innovation ecosystem and develop context-specific strategies.

Research on gender-related challenges within tourism entrepreneurship is expanding; however, scant attention has been paid to how women entrepreneurs build resilience during sustained periods of politico-economic crisis. This knowledge gap is particularly salient in developing countries, like Iran, which have endured prolonged international sanctions and subsequent economic hardship, where women also contend with the distinct obstacles of a ‘religious theocracy’. Employing social constructionist theory and guided by poststructural feminist lens, this study investigated the lived experiences and mechanisms through which Iranian women tourism entrepreneurs/intrapreneurs build resilience amidst sustained crises. Our findings reveal that sanctions create a gender crisis in Iran, and for Iranian women, entrepreneurship becomes a powerful expression of independence and resistance against both external sanctions and theocratic structures. Introducing the concept of ‘gendered entrepreneurial resilience’, the study challenges assumptions of gender neutrality in entrepreneurial resilience discourse and offers a contextualized theoretical perspective that elevates marginalized voices.

In the dynamic field of destination management, maintaining a destination's competitiveness requires understanding the evolving preferences of tourists. However, current research often adopts a static approach, failing to capture the dynamic nature of tourist needs and the evolving competitiveness of a destination. To address this, we introduce a novel approach using user-generated content from various social media platforms over a six-year period to assess key attributes that influence destination competitiveness. The results indicate that attributes in deciding destination competitiveness are not fixed, with some remaining stable factors in competitiveness, while others fluctuate over time. Attributes that even alter their competitive standing could significantly impact overall destination competitiveness. This research contributes a dynamic model that allows destination managers to adapt strategies in real time, aligning with current market conditions and enhancing competitiveness in the tourism industry.

Despite the numerous studies on customer mistreatment, our understanding of the effectiveness of coping strategies for customer mistreatment remains limited. This research provides a meta-analytic structural equation modeling (meta-SEM) analysis to explore the distinctive coping types that employees may use when encountering customer mistreatment, as well as the subsequent outcomes. Drawing on the regulatory focus theory and the coping toward customer mistreatment, we categorize various coping strategies into three types (i.e., goal-oriented promotive coping, confrontation-oriented promotive coping, and preventive coping), and propose that these coping types have differential relationships with outcomes. Through a meta-SEM analysis based on 143 articles and 155 independent samples (N = 44,378), we found that these three coping types significantly mediated the mistreatment–outcomes relationships, and that goal-oriented promotive coping was a more beneficial type of coping. This research provides significant implications for employees and organizations to effectively cope with customer mistreatment.