Tourism Management最新文献

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Not worth the paper they are printed on? The effectiveness of table signs in reducing buffet plate waste 不值得印在上面的纸？桌标在减少餐盘浪费方面的有效性

IF 12.4 1区管理学 Q1 ENVIRONMENTAL STUDIES

Tourism Management

Pub Date : 2025-11-14 DOI: 10.1016/j.tourman.2025.105348

Anna K. Zinn , Danyelle Greene , Sergey Kozlov , Bettina Grün , Yash Pandey , Marius Portmann , Sara Dolnicar

All-you-can-eat buffets generate a substantial amount of food waste. Food production accounts for 26% of the world's total greenhouse gas emissions. Less food waste translates directly to carbon emission reductions. Buffet table signs are a frequently used communication tool in hotels and, if effective, represent a simple, cost-effective way to encourage guests not to overfill their plates. We tested several theory-based messages on table signs in a survey experiment (N = 500) and in a quasi-experimental field study at a hotel breakfast buffet, using average plate waste per guest in grams as the dependent variable. Several messages appeared promising in the survey. However, none reduced plate waste in the field, and two of them lowered guest satisfaction. With table signs widely used in hotels, this study demonstrates that this might be a risky strategy, which fails to achieve the intended outcome and can backfire in terms of the guest experience.

自助餐会产生大量的食物浪费。粮食生产占世界温室气体排放总量的26%。减少食物浪费直接转化为减少碳排放。自助餐桌上的标志是酒店里经常使用的沟通工具，如果有效的话，它是一种简单、经济的方式，可以鼓励客人不要吃得过多。我们在一个调查实验（N = 500）和一个准实验的酒店自助早餐现场研究中测试了几个基于理论的餐桌标志信息，以克为单位的每位客人的平均盘子浪费作为因变量。在调查中，有几条信息显得很有希望。然而，没有一家减少了现场的盘子浪费，其中两家降低了客人的满意度。随着餐桌标志在酒店的广泛使用，这项研究表明，这可能是一个有风险的策略，无法达到预期的结果，并可能在客人体验方面适得其反。

引用次数: 0

Past stays and future standards: How customer-mediated knowledge transfer enhances service quality 过去停留与未来标准：以顾客为中介的知识转移如何提升服务品质

IF 12.4 1区管理学 Q1 ENVIRONMENTAL STUDIES

Tourism Management

Pub Date : 2025-11-13 DOI: 10.1016/j.tourman.2025.105341

Xiaowei Zhang , Xingyu Huang , Yang Yang , Wei Liu

In today's digital service landscape, customers actively shape service quality by transferring experiential knowledge through online reviews. Drawing on 515,920 hotel reviews and 341,761 management responses from TripAdvisor, this study examines how customers' prior experiences at higher-rated hotels influence their evaluations of subsequent stays within the same region. Econometric analyses show that such experienced customers tend to be more critical, prompting service improvements that ultimately raise a hotel's overall ratings over time. Guided by knowledge transfer theory and construal level theory (CLT), we also investigate how psychological distance—temporal and spatial—moderates the knowledge transfer process. Furthermore, we examine the dynamic role of customer reviews and management responses, highlighting how customers with regional experience influence expectations and prompt service adjustments. This research presents a dynamic framework for customer-mediated knowledge transfer, providing actionable insights for service providers seeking to improve quality and competitiveness in localized markets.

在今天的数字服务环境中，客户通过在线评论传递经验知识，积极塑造服务质量。根据TripAdvisor的515,920条酒店评论和341,761条管理回复，本研究调查了客户之前在高评级酒店的住宿经历如何影响他们对同一地区后续住宿的评价。计量经济学分析表明，这些有经验的顾客往往更挑剔，促使服务得到改善，最终随着时间的推移提高酒店的整体评级。在知识迁移理论和解释水平理论的指导下，我们还研究了心理距离在时间和空间上对知识迁移过程的调节作用。此外，我们研究了客户评论和管理层回应的动态作用，强调了具有区域经验的客户如何影响期望并促使服务调整。本研究提出了一个以顾客为中介的知识转移的动态框架，为寻求在本地化市场中提高质量和竞争力的服务提供商提供了可操作的见解。

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引用次数: 0

How does team service climate cultivate employees' improvisation ability in hospitality? A broaden-and-build theory perspective 团队服务氛围如何培养员工的临场应变能力？一个拓宽和构建的理论视角

IF 12.4 1区管理学 Q1 ENVIRONMENTAL STUDIES

Tourism Management

Pub Date : 2025-11-12 DOI: 10.1016/j.tourman.2025.105340

Yuling Huang , Tong Wen , Yuchen Jiao

While prior research has highlighted the importance of employees' improvisation in addressing spontaneous challenges and unexpected events, the organizational context facilitating this ability remains underexplored. Grounded in broaden-and-build theory, this study surveyed 75 frontline service teams using a multi-site, multi-wave, cross-level questionnaire to explore how team service climate influences employees' improvisation ability, as well as its underlying mechanisms and boundary conditions. Results show that team service climate acts as a key promoting factor. Thriving at work mediates the relationship between service climate and improvisation ability, while development idiosyncratic deals positively moderate the strength of the relationship between service climate and thriving at work. To complement and validate the survey findings, 24 semi-structured interviews were carried out. These qualitative insights further illuminate the formation of improvisation ability and explicate the core mechanisms of the broaden-and-build theory. This study advances the literature on improvisation ability and offers practical implications for personnel management in the hospitality industry.

虽然先前的研究强调了员工在应对自发挑战和意外事件时的即兴发挥的重要性，但促进这种能力的组织环境仍未得到充分探索。本研究以“扩建”理论为基础，采用多地点、多波、跨层次问卷调查方法，对75个一线服务团队进行调查，探讨团队服务氛围对员工即兴能力的影响机制及其边界条件。结果表明，团队服务氛围是影响团队服务绩效的关键因素。工作繁荣在服务氛围和即兴能力之间起中介作用，而发展特质交易正向调节服务氛围和工作繁荣之间的关系强度。为了补充和验证调查结果，进行了24次半结构化访谈。这些定性的洞见进一步阐明了即兴能力的形成，阐明了拓宽-构建理论的核心机制。本研究促进了有关即兴能力的文献，并为酒店业的人事管理提供了实际意义。

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引用次数: 0

Coherent forecasts for tourism demand with automated immutability constraints 具有自动不变性约束的旅游需求连贯预测

IF 12.4 1区管理学 Q1 ENVIRONMENTAL STUDIES

Tourism Management

Pub Date : 2025-11-11 DOI: 10.1016/j.tourman.2025.105342

Quan Wen , Yanrong Zeng , Fotios Petropoulos , Yanfei Kang

This study tackles key challenges in tourism demand forecasting within a hierarchical time series framework. To ensure coherence across aggregation levels and improve forecasting performance, we incorporate immutability constraints that preserve forecasts for strategically important nodes. Two automated selection methods are proposed to identify such nodes: (i) a clustering-based approach that ensures dispersion across levels, and (ii) a penalized optimization approach that selects immutable nodes based on data-driven criteria. Through Monte Carlo simulations, and two empirical applications, we demonstrate that the proposed methods improve forecast accuracy, robustness and flexibility while preserving interpretability. The framework is model-agnostic with respect to base forecasts and provides tourism managers with a scalable, data-driven tool to focus on critical segments, improve resource allocation, and support strategic planning in tourism management.

本研究在分层时间序列框架内解决了旅游需求预测的关键挑战。为了确保聚合级别之间的一致性并提高预测性能，我们结合了不变性约束，以保留对战略上重要节点的预测。提出了两种自动选择方法来识别此类节点：(i)基于聚类的方法，确保跨层分散；（ii）基于数据驱动标准选择不可变节点的惩罚优化方法。通过蒙特卡罗模拟和两个经验应用，我们证明了所提出的方法在保持可解释性的同时提高了预测的准确性、鲁棒性和灵活性。该框架在基础预测方面与模型无关，为旅游管理者提供了一个可扩展的、数据驱动的工具，以关注关键领域，改善资源分配，并支持旅游管理中的战略规划。

引用次数: 0

The green power of emoji: The interaction effect of emoji valence and message framing on pro-environmental behavior 表情符号的绿色力量：表情符号效价和信息框架对亲环境行为的交互作用

IF 12.4 1区管理学 Q1 ENVIRONMENTAL STUDIES

Tourism Management

Pub Date : 2025-11-11 DOI: 10.1016/j.tourman.2025.105343

Huili Yan , Yuzhi Wei , Hao Xiong

Tourists often exhibit moral disengagement in non-routine tourism environments, limiting the effectiveness of environmental initiatives. This study addresses the need for innovative communication strategies by examining the role of emojis in environmental messaging within tourism and hospitality contexts. Drawing on speech act theory, regulatory focus theory, and the priming effect, the study explores the interaction between message framing (prescriptive vs. proscriptive) and emoji valence (positive vs. negative) through eye-tracking experiment, field experiment, and scenario-based experiments across tourist attractions, hotels, and national parks. Results show that emojis enhance visual attention and pro-environmental intentions. Positive emojis in prescriptive messages promote friendliness associations and eco-friendly behaviors, while negative emojis in proscriptive messages heighten perceptions of vulnerability, increasing pro-environmental intentions. This research provides actionable insights for using emojis in environmental communication, offering effective strategies to achieve sustainable tourism goals and foster environmental stewardship.

游客经常在非常规旅游环境中表现出道德脱离，限制了环境倡议的有效性。本研究通过研究表情符号在旅游和酒店环境信息传递中的作用，解决了创新沟通策略的需求。本研究以语言行为理论、调节焦点理论和启动效应为基础，通过眼动实验、现场实验和基于场景的实验，在旅游景点、酒店和国家公园等地探索了信息框架（规定性与禁定性）与表情符号效价（积极与消极）之间的相互作用。结果表明，表情符号增强了视觉注意力和环保意图。规定性信息中的积极表情符号促进了友好联想和环保行为，而禁止性信息中的消极表情符号则加深了对脆弱性的感知，增加了亲环境的意图。本研究为在环境交流中使用表情符号提供了可操作的见解，为实现可持续旅游目标和促进环境管理提供了有效的策略。

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引用次数: 0

How nature adventure tourism heals employees’ unhappiness: A logotherapy approach 自然探险旅游如何治愈员工的不快乐：一种意义疗法方法

IF 12.4 1区管理学 Q1 ENVIRONMENTAL STUDIES

Tourism Management

Pub Date : 2025-11-11 DOI: 10.1016/j.tourman.2025.105345

Rongrong Jia , Hong Xu , Chengkun Huang , Ying Ma , Zhenda Wei

Nature adventure tourism has renewed people’s search for meaning and healing. However, our understanding of the meaning in life in nature adventure tourism and its healing mechanisms for employees’ unhappiness is limited. A sequentially mixed-method research approach is employed. Study 1 uses qualitative analysis to examine travel experiences shared at Ma Hornet’s Nest. Based on Study 1, logotherapy theory, and the related literature, this research develops a model that is experimentally verified using survey data from Study 2. The results identify four sources of meaning in nature adventure tourism: challenging experiences, love for nature, social connections, and acceptance of suffering. These sources influence the experience of meaning and the healing of employees’ unhappiness. The chain mediating experience of meaning and psychological resilience has different effects on the four sources of meaning in nature adventure tourism and the healing of employees’ unhappiness. This study provides a new paradigm for future tourism healing theory and practice by revealing the relationship between nature adventure tourism and the meaning in life.

自然探险旅游重新激发了人们对意义和治愈的追求。然而，我们对自然探险旅游的生命意义及其对员工不快乐的治疗机制的理解是有限的。采用顺序混合方法研究。研究1使用定性分析来检验马马蜂窝的旅行体验。基于研究1的意义治疗理论和相关文献，本研究开发了一个模型，并使用研究2的调查数据进行了实验验证。研究结果确定了自然探险旅游的四个意义来源：具有挑战性的经历、对自然的热爱、社会联系和对苦难的接受。这些来源影响着意义的体验和员工不快乐的治愈。意义体验与心理弹性的连锁中介效应对自然探险旅游的四种意义来源和员工不快乐的治愈有不同的影响。本研究揭示了自然探险旅游与生命意义之间的关系，为未来的旅游治疗理论和实践提供了新的范式。

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引用次数: 0

Corrigendum to ‘Subjective perception matters: The impact of contact with nature on creative thinking in tourism versus everyday contexts’ [Tourism Management 113 (2026) 105334] “主观感知很重要：旅游与日常环境中与自然接触对创造性思维的影响”的更正[旅游管理113 (2026)105334]

IF 12.4 1区管理学 Q1 ENVIRONMENTAL STUDIES

Tourism Management

Pub Date : 2025-11-08 DOI: 10.1016/j.tourman.2025.105346

Yuan Zhi, Kun Zhang, Chunyu Jiang, Xiao Shang

引用次数: 0

Divergent paths to success: How the video visual perspective drives audience engagement and visit intention in tourism influencer marketing 不同的成功之路：视频视觉视角如何推动旅游网红营销中的受众参与和访问意愿

IF 12.4 1区管理学 Q1 ENVIRONMENTAL STUDIES

Tourism Management

Pub Date : 2025-11-08 DOI: 10.1016/j.tourman.2025.105330

Yaxuan Ran , Xiuxiu Li , Zhiqiang Li

Influencer videos are a vital tool in tourism marketing, yet they face a strategic paradox: audience engagement (likes and comments) and visit intention—two critical outcomes—often diverge. This research examines how the video visual perspective influences this divergence, contrasting two types: the observer perspective, where the influencer appears in front of the camera, offering a third-person view, and the protagonist perspective, where the influencer films behind the camera, providing a first-person experience. Through a computational analysis of 6810 travel videos (using video-based 3D features and natural language processing), we show that the observer perspective increases audience engagement, whereas the protagonist perspective boosts visit intention. Controlled experiments uncover the underlying mechanisms: parasocial interaction drives the effect of observer perspective on audience engagement, while self-reference explains the effect of protagonist perspective on visit intention. These findings advance scholarly understanding of tourism influencer marketing and visual perspective, offering practical insights for optimizing campaign outcomes.

网红视频是旅游营销的重要工具，但他们面临着一个战略悖论：观众参与度（点赞和评论）和访问意图——两个关键结果——经常出现分歧。本研究考察了视频视觉视角如何影响这种差异，对比了两种类型：观察者视角，影响者出现在镜头前，提供第三人称视角；主角视角，影响者出现在镜头后，提供第一人称体验。通过对6810个旅游视频的计算分析（使用基于视频的3D特征和自然语言处理），我们发现观察者视角增加了观众的参与度，而主角视角则提高了访问意愿。对照实验揭示了潜在的机制：副社会互动驱动观察者视角对观众参与的影响，而自我参照解释了主角视角对参观意愿的影响。这些发现促进了对旅游影响者营销和视觉视角的学术理解，为优化活动结果提供了实用的见解。

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引用次数: 0

A spatial stochastic frontier model at the P2P listing level P2P上市层级的空间随机前沿模型

IF 12.4 1区管理学 Q1 ENVIRONMENTAL STUDIES

Tourism Management

Pub Date : 2025-11-06 DOI: 10.1016/j.tourman.2025.105339

Jorge V. Pérez-Rodríguez , Rafael Suárez-Vega , Juan M. Hernández

This paper presents a novel approach to account for spatial effects in the estimation of the efficiency of peer-to-peer (P2P) accommodation units. Specifically, in a stochastic frontier approach, it analyses the correlation effects (spatial dependence of inputs and outputs) on the frontier itself, the noise term (e.g., unobserved but spatially correlated variables) and the inefficiency term (e.g., agglomeration or competition effects). To do so, a spatial efficiency model recently developed in the econometric literature is used. From this model, direct and indirect marginal effects on inefficiency for each listing can be calculated for the inputs and environmental factors. Geographical patterns of the spatial effects of the inputs and determinants among listings can thus be detected, providing researchers and practitioners with granular geographical information on the spatial heterogeneity of efficiency in the sample. The model was applied to the P2P lodging market in the Canary Islands, Spain.

本文提出了一种新的方法来解释空间效应在估计点对点（P2P）住宿单位的效率。具体来说，在随机前沿方法中，它分析了前沿本身的相关效应（投入和产出的空间依赖性）、噪声项（例如，未观察到但空间相关的变量）和低效率项（例如，集聚或竞争效应）。为此，使用了计量经济学文献中最近发展起来的空间效率模型。通过该模型，可以计算出投入和环境因素对各上市公司效率低下的直接和间接边际效应。因此，可以检测到清单中投入和决定因素的空间效应的地理格局，为研究人员和从业人员提供样本中效率空间异质性的粒度地理信息。该模型应用于西班牙加那利群岛的P2P住宿市场。

引用次数: 0

A virtual reality-based experiment on tourists’ choice of evacuation route 基于虚拟现实的游客疏散路径选择实验

IF 12.4 1区管理学 Q1 ENVIRONMENTAL STUDIES

Tourism Management

Pub Date : 2025-10-30 DOI: 10.1016/j.tourman.2025.105335

Mingming Hu , Qingfeng Duan , Nan Chen , Bing Pan

With continuously increasing tourism volume, overcrowded tourist attractions pose a great challenge for tourists during emergency evacuations. This study investigates the factors that influence tourists' choice of evacuation routes in emergency scenarios characterized by high uncertainty, particularly on the role of crowd density. By employing discrete choice experiments through virtual reality, we analyzed the effects of crowd density and its interaction with various route characteristics through a binomial logistic regression model. Our results demonstrate that crowd density nonlinearly impacts tourists' evacuation route choices. Additionally, factors such as emergency evacuation signage and route familiarity moderate the relationship between crowd density and evacuation route choice. These findings provide critical insights into tourists' decision-making processes during emergency evacuations, thereby contributing to the formulation of more effective emergency management strategies.

随着游客数量的不断增加，旅游景点的拥挤给游客的紧急疏散带来了很大的挑战。本研究探讨在高度不确定性的紧急情况下，游客疏散路线选择的影响因素，特别是人群密度的作用。采用基于虚拟现实的离散选择实验，通过二项logistic回归模型分析了人群密度及其与不同路线特征的交互作用。研究结果表明，人群密度对游客疏散路径选择具有非线性影响。此外，应急疏散标志和路线熟悉度等因素调节了人群密度与疏散路线选择的关系。这些发现为游客在紧急疏散期间的决策过程提供了重要见解，从而有助于制定更有效的应急管理战略。

引用次数: 0

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