Tourism Management最新文献

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Developing virtual reality tourism for people with dementia based on meeting psychological and behavioural needs 在满足心理和行为需求的基础上，为痴呆症患者开发虚拟现实旅游

IF 10.9 1区管理学 Q1 ENVIRONMENTAL STUDIES

Tourism Management

Pub Date : 2024-12-24 DOI: 10.1016/j.tourman.2024.105100

Kousik Mandal , Alastair M. Morrison , Sudin Bag

Research has demonstrated that nature-based travel interventions can enhance the mental well-being of individuals with dementia by mitigating symptoms of depression and increasing enjoyment. Virtual reality (VR) offers a controlled environment for continuous treatment, enabling dementia patients to revisit preferred virtual locations and activities. This study aimed to: (1) develop a VR tourism program to address psychological and behavioural issues in dementia patients; (2) assess VR's efficacy as an intervention tool; and (3) determine key elements of virtual environments that promote mental health. The research was conducted in three stages. In the initial phase, 103 participants from a dementia care centre in Kolkata, India were recruited. Through surveys and questionnaires, activities that improved their mental well-being were identified and categorized into five types of psychological needs. Comfort was frequently cited as a factor in reducing behavioural and psychological issues. Both love and comfort were found to assist dementia patients in maintaining their sense of identity, thereby improving overall well-being. The second phase involved designing the VR program to meet psychological requirements, emphasizing immersion and engagement based on individual preferences and emotions. In the final phase, ten participants meeting inclusion criteria completed a feasibility test. The researchers evaluated respondents' level of immersion, preference, and interaction with the VR tourism program using a 5-point Likert scale. The study's findings indicated that the VR program has potential to improve the mental well-being of individuals with dementia. Additionally, dementia patients were found to derive satisfaction from activities related to leisure, socializing, and employment, which contribute to their sense of autonomy and individuality.

研究表明，以自然为基础的旅行干预措施可以通过减轻抑郁症状和增加乐趣来改善痴呆症患者的心理健康。虚拟现实（VR）为持续治疗提供了一个可控的环境，使痴呆症患者能够重新访问首选的虚拟位置和活动。本研究旨在：(1)开发VR旅游项目，解决痴呆患者的心理和行为问题；(2)评估虚拟现实作为干预工具的有效性；(3)确定促进心理健康的虚拟环境的关键要素。研究分三个阶段进行。在初始阶段，从印度加尔各答的一家痴呆症护理中心招募了103名参与者。通过调查和问卷，确定了改善他们心理健康的活动，并将其分为五种心理需求。舒适经常被认为是减少行为和心理问题的一个因素。研究发现，爱和安慰都有助于痴呆症患者维持他们的认同感，从而提高整体幸福感。第二阶段涉及设计满足心理需求的VR程序，强调基于个人偏好和情感的沉浸感和参与度。在最后阶段，十位符合入选标准的参与者完成了可行性测试。研究人员使用5分李克特量表评估了受访者的沉浸度、偏好和与VR旅游项目的互动程度。研究结果表明，VR项目有可能改善痴呆症患者的心理健康。此外，痴呆症患者从与休闲、社交和就业相关的活动中获得满足感，这有助于他们的自主性和个性感。

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引用次数: 0

Authentic experiences and visitor stickiness: When landscapes are restored at a world natural heritage site 真实的体验和游客粘性：当景观在世界自然遗产地被修复

IF 10.9 1区管理学 Q1 ENVIRONMENTAL STUDIES

Tourism Management

Pub Date : 2024-12-24 DOI: 10.1016/j.tourman.2024.105124

Li Cheng , Yingying Ju , Tingting Wang , Geoffrey Wall , Jun Li , Meiyu Wang

The reconstruction of natural heritage landscapes has aroused concern. This paper uses inductive topic analysis to extract authentic experiences and visitor stickiness. Then, fuzzy-set qualitative comparative analysis (fsQCA) is used to explore the causal relationships between them. It is found that: (1) the restoration of natural heritage landscapes provided high-quality experiences for visitors to some extent, and visitors also supported the restoration of the natural heritage site to some extent; (2) visitors' authentic experiences of restored natural heritage sites embrace environmental authenticity, brand authenticity, self-authenticity, and customized authenticity; (3) environmental authenticity and self-authenticity are important dimensions that affect visitor stickiness; and (4) visitor stickiness and lack of stickiness are formed by multiple factors, and their formation paths are not completely opposite to each other. This study expands research on authentic experiences and visitor stickiness at natural heritage sites and provides suggestions for the restoration of such sites.

自然遗产景观的重建引起了人们的关注。本文采用归纳主题分析法提取真实体验和访客粘性。然后，采用模糊集定性比较分析（fsQCA）来探讨两者之间的因果关系。研究发现：(1)自然遗产景观的修复在一定程度上为游客提供了高质量的体验，游客也在一定程度上支持自然遗产景观的修复；(2)游客对修复自然遗产地的真实体验包括环境真实性、品牌真实性、自我真实性和定制真实性；(3)环境真实性和自我真实性是影响游客粘性的重要维度；(4)访客粘性和缺乏粘性是由多种因素形成的，它们的形成路径并不完全相反。本研究拓展了对自然遗产地的真实体验和游客粘性的研究，并为自然遗产地的修复提供建议。

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引用次数: 0

Echoes of a destination: The representation of locality in souvenirs and their role in sustaining post-trip, tourist well-being 目的地的回声：纪念品中对当地的代表及其在维持旅行后游客福祉方面的作用

IF 10.9 1区管理学 Q1 ENVIRONMENTAL STUDIES

Tourism Management

Pub Date : 2024-12-24 DOI: 10.1016/j.tourman.2024.105125

Yan Liu , Yuanyuan Chen , Xavier Font , Yaou Zhang , Jiajing Hu

Souvenirs are tangible reminders of destinations that help tourists reconstruct their memories and the significance of their visit. Building on collective memory and role theory, this paper proposes that souvenirs with locality enhance tourists' sustained well-being. We conducted three studies to explore how souvenir locality is represented and its effects on sustained well-being, including the mechanisms by which well-being spills over into daily life. Study 1 confirms that souvenir locality captures the essence of collective memory effectively (in which connections to people, place and past are represented). Study 2 demonstrates that souvenirs with locality affect tourists' well-being upon returning home, mediated by feeling grounded and sentimental value. Study 3 indicates that eudaimonic narrative strengthens the effects of souvenirs with locality on tourists' post-trip well-being. These findings have significant implications for souvenir producers and designers, prompting them to reconsider their production concepts and adjust their marketing strategies and tactics accordingly.

纪念品是对目的地的有形提醒，帮助游客重建他们的记忆和访问的意义。本文以集体记忆和角色理论为基础，提出具有地域性的纪念品能够提升游客的持续幸福感。我们进行了三项研究，探讨纪念品地方性是如何表现的，以及它对持续幸福感的影响，包括幸福感溢出到日常生活的机制。研究1证实，纪念品地点有效地捕捉了集体记忆的本质（其中表现了与人、地点和过去的联系）。研究2表明，具有地域性的纪念品会影响游客返乡后的幸福感，并以情感基础和情感价值为中介。研究3表明，幸福感叙事强化了带有地域性的纪念品对游客游后幸福感的影响。这些发现对纪念品生产商和设计师具有重要的启示意义，促使他们重新思考自己的生产理念，并相应地调整营销策略和战术。

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引用次数: 0

What constitutes a theoretical contribution 什么是理论贡献

IF 10.9 1区管理学 Q1 ENVIRONMENTAL STUDIES

Tourism Management

Pub Date : 2024-12-23 DOI: 10.1016/j.tourman.2024.105120

Noel Scott

引用次数: 0

Mindset matters: Mitigating negative spillover effects in service failures 心态很重要：减轻服务故障的负面溢出效应

IF 10.9 1区管理学 Q1 ENVIRONMENTAL STUDIES

Tourism Management

Pub Date : 2024-12-21 DOI: 10.1016/j.tourman.2024.105118

Hanyu (Yuki) Chen , Jihao Hu , Zhibin Lin

Mitigating the spillover effects of service failures has been a critical challenge in tourism management. This research investigates how tourists’ mindsets influence the negative spillover effects of service failures. Through six empirical studies using different scenarios, manipulation techniques, and types of service failures, we demonstrate that activating an incremental mindset mitigates negative spillover effects on unaffected destinations. Findings reveal a mediating role of perceived differences and moderating roles of destination typicality and service failure severity in the observed relationship. The study contributes to tourism literature by introducing mindset as a mitigating factor in negative spillover effects, integrating implicit theory with the heuristic-systematic model, and providing insights into cross-domain spillover effects. It suggests strategies to activate tourists’ incremental mindsets and highlight destination uniqueness to mitigate negative spillover effects.

减轻服务失败的溢出效应一直是旅游管理的一个关键挑战。本研究探讨游客心态如何影响服务失效的负外溢效应。通过使用不同场景、操作技术和服务故障类型的六项实证研究，我们证明了激活增量思维可以减轻对未受影响目的地的负面溢出效应。研究结果揭示了感知差异的中介作用和目的地典型化和服务故障严重程度在观察到的关系中的调节作用。本研究通过引入心态作为负面溢出效应的缓解因素，将内隐理论与启发式系统模型相结合，并为跨域溢出效应提供新的见解，为旅游文献做出了贡献。研究提出了激活游客增量思维和突出目的地独特性的策略，以减轻负面溢出效应。

引用次数: 0

Quality of life performance index for tourism destinations 旅游目的地生活质量绩效指数

IF 10.9 1区管理学 Q1 ENVIRONMENTAL STUDIES

Tourism Management

Pub Date : 2024-12-19 DOI: 10.1016/j.tourman.2024.105091

Adiyukh Berbekova , A. George Assaf , Muzaffer Uysal , Mike Tsionas , Christopher F. Parmeter

The typically utilized quality of life performance measures are not comprehensive as they are largely descriptive or based on partial performance indicators. The current study introduces a more comprehensive performance measure of quality of life, distinguishing between process indicators (i.e., those that capture the tourism impact) and outcome indicators of community/residents’ well-being. We achieve this goal with an advanced stochastic frontier model to capture the unique multiple input and output quality of life dimensions. The model is tested on a sample of 82 tourism destinations over a 13-year period.

通常使用的生活质量绩效指标并不全面，因为它们在很大程度上是描述性的或基于部分绩效指标。目前的研究引入了一种更全面的生活质量绩效衡量标准，区分了过程指标（即那些捕捉旅游影响的指标）和社区/居民福祉的结果指标。为了实现这一目标，我们采用了一种先进的随机前沿模型来捕获独特的多输入和输出生活质量维度。该模型在13年期间对82个旅游目的地的样本进行了测试。

引用次数: 0

Releasing happiness: Influencing factors and configuration paths of shared accommodation customers’ positive emotions 释放幸福感：共享住宿顾客积极情绪的影响因素及配置路径

IF 10.9 1区管理学 Q1 ENVIRONMENTAL STUDIES

Tourism Management

Pub Date : 2024-12-18 DOI: 10.1016/j.tourman.2024.105113

Yong-Quan Li , Rui Li , Wen-Qi Ruan , Shu-Ning Zhang

Despite the importance of positive emotions to positive customer behavior in shared accommodations, current research still lacks an adequate understanding of the complex process involved in generating positive emotions, making it difficult to grasp market dynamics and conduct customer management. Therefore, this study aims to explore antecedents of customers' positive emotions and their configuration paths by conducting grounded theory and fsQCA (fuzzy-set Qualitative Comparative Analysis). The results show that service, social, information, and functional factors, authenticity, and hedonic value are the core factors influencing customers' positive emotions, while accommodation safety and price value are auxiliary factors. Furthermore, three driving models of positive emotions are identified: “high-quality shared service type”, “host-dominated featured hedonic type”, and “information-experience congruence type”. It reveals complex antecedents of customer’ positive emotions and their synergistic driving mechanisms from a systematic perspective. Importantly, the findings provide diversified strategies to maintain positive shared accommodation customer relations.

尽管积极情绪对共享住宿中的积极客户行为很重要，但目前的研究仍然缺乏对产生积极情绪的复杂过程的充分理解，这使得难以掌握市场动态并进行客户管理。因此，本研究旨在运用扎根理论和模糊集定性比较分析（fsQCA）来探讨顾客积极情绪的前因及其配置路径。结果表明，服务因素、社交因素、信息因素和功能因素、真实性因素和享乐价值因素是影响顾客积极情绪的核心因素，住宿安全和价格价值因素是影响顾客积极情绪的辅助因素。积极情绪的驱动模式为“优质共享服务型”、“主人主导的特色享乐型”和“信息-经验一致性型”。从系统的角度揭示了顾客积极情绪的复杂前因及其协同驱动机制。重要的是，研究结果提供了多样化的策略来维持积极的共享住宿客户关系。

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引用次数: 0

Peaks and troughs: Are heart rate cues more attractive to tourists? 高峰和低谷：心率提示对游客更有吸引力吗？

IF 10.9 1区管理学 Q1 ENVIRONMENTAL STUDIES

Tourism Management

Pub Date : 2024-12-13 DOI: 10.1016/j.tourman.2024.105098

Xingyang Lv , Ping Feng , Qiuxia Chen , Xiaoting Huang , Xiaoxiao Fu

Efficiently identifying the attractive marketing cues remains a persistent challenge for destination marketers. To address this issue, this research proposes a cue identification procedure that integrates an objective identifying instrument (heart rate) and a close-looped identifying logic. This logic is designed to establish both sufficient and necessary conditions for reliable detection of marketing cues. Specifically, Study 1a (initially screening cues in field setting) and Study 1b (refined in laboratory setting) jointly screened 12 marketing cues based on the necessary condition between cues’ attractiveness and heart rate responses. Study 2a (a questionnaire survey) and Study 2b (a marketing practice in Tik Tok) verified the attractiveness of these cues, finding that those identified through heart rate responses were more attractive both in-sample and out-of-sample. This step establishes sufficient evidence. This study contributes theoretical and methodological insights to tackle the issue of efficiently identifying attractive marketing cues and its implications for destination marketing.

有效识别有吸引力的营销线索仍然是目的地营销人员面临的一项长期挑战。为解决这一问题，本研究提出了一种线索识别程序，该程序整合了客观识别工具（心率）和闭环识别逻辑。该逻辑旨在建立可靠检测营销线索的充分条件和必要条件。具体来说，研究 1a（在实地环境中初步筛选线索）和研究 1b（在实验室环境中进行改进）根据线索的吸引力和心率反应之间的必要条件，共同筛选了 12 个营销线索。研究 2a（问卷调查）和研究 2b（Tik Tok 中的营销实践）验证了这些线索的吸引力，发现通过心率反应确定的线索在样本内和样本外都更具吸引力。这一步骤确立了充分的证据。本研究为解决有效识别有吸引力的营销线索及其对目的地营销的影响问题提供了理论和方法上的见解。

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引用次数: 0

Dealing with travel influencers: Opportunity or threat? 应对旅游影响者：机遇还是威胁？

IF 10.9 1区管理学 Q1 ENVIRONMENTAL STUDIES

Tourism Management

Pub Date : 2024-12-13 DOI: 10.1016/j.tourman.2024.105112

Achilleas Boukis , Delphine Caruelle , Lloyd Harris

This work offers a firm perspective on the travel influencer (TI) literature by investigating how employees evaluate TI threat-framed requests. Drawing on three experimental studies with employees in the hotel industry, we provide insights into how they process and respond to different forms of TI requests. Study 1 shows that employees are less likely to accept the TI's request for collaboration when this request is framed as a threat (vs. an opportunity) but are more likely to experience a negative emotional state from dealing with this request. Study 2 replicates these effects in a high-knowledge decision-making context. Study 3 shows that TIs' perceived power impacts employees' willingness to accept the TI's request for collaboration and moderates how employees experience different request framings in their affective evaluations. Our findings contribute to the developing TI literature and provide insights on how TIs should adapt their communication style to initiate partnerships with hotels.

这项工作通过调查员工如何评估TI威胁框架请求，为旅行影响者（TI）文献提供了一个坚定的视角。通过对酒店业员工进行的三项实验研究，我们深入了解了他们如何处理和响应不同形式的TI请求。研究1表明，当这种请求被视为威胁（而不是机会）时，员工不太可能接受TI的合作请求，而是更有可能在处理这种请求时经历消极的情绪状态。研究2在高知识决策背景下重复了这些效应。研究3表明，信息技术人员的感知权力影响了员工接受信息技术人员合作请求的意愿，并调节了员工在情感评估中体验不同请求框架的方式。我们的研究结果有助于TI文献的发展，并为TI应如何调整其沟通风格以启动与酒店的合作关系提供见解。

引用次数: 0

Exploring destination positioning and message congruence in tourism management: An eye-tracking and fMRI study 旅游管理中的目的地定位与信息一致性：一项眼动追踪与功能磁共振研究

IF 10.9 1区管理学 Q1 ENVIRONMENTAL STUDIES

Tourism Management

Pub Date : 2024-12-13 DOI: 10.1016/j.tourman.2024.105111

Beatriz García-Carrión, Salvador Del Barrio-García, Francisco Muñoz-Leiva, Lucia Porcu

Destination Marketing Organizations (DMOs) need to plan and execute their online communications effectively and must also endeavor to manage all the information posted online by users about the destination—electronic word-of-mouth (eWOM). The present study approaches this challenge by examining the effect of the degree of congruence (high vs. low) between the messages conveyed via different social media sources (DMOs vs. eWOM) on users. In a within-subject experiment using eye-tracking combined with fMRI, this effect is measured in terms of ocular indicators, brain activity, and behavioral responses, in the context of different destination positioning strategies (natural environment vs. gastronomy). The findings indicate that DMOs should ensure that the IMC strategies they implement take into account the customer's perspective on their communications (including the influence of eWOM). DMOs should also focus their marketing and positioning efforts on emphasizing the unique appeal of the natural environment of the destination, to create a positive perception.

目的地营销组织（DMO）需要有效地规划和执行其在线传播，还必须努力管理用户在网上发布的关于目的地的所有信息--电子口碑（eWOM）。本研究通过考察不同社交媒体来源（目的地管理组织与电子口碑）所传达信息的一致程度（高与低）对用户的影响来应对这一挑战。在一项采用眼动跟踪和 fMRI 技术的受试者内实验中，在不同目的地定位策略（自然环境与美食）的背景下，通过眼动指标、大脑活动和行为反应来测量这种影响。研究结果表明，目的地管理组织应确保其实施的 IMC 战略考虑到客户对其传播的看法（包括电子口碑的影响）。目的地管理组织还应将营销和定位工作的重点放在强调目的地自然环境的独特魅力上，以营造积极的印象。

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