Tourism Management最新文献

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What is a cool restaurant? Understanding, measuring, and leveraging coolness for restaurants 什么是很酷的餐厅？理解、衡量和利用餐厅的凉爽度

IF 10.9 1区管理学 Q1 ENVIRONMENTAL STUDIES

Tourism Management

Pub Date : 2024-12-31 DOI: 10.1016/j.tourman.2024.105116

Francisco Barbosa Escobar , Florian Kock , A. George Assaf

Restaurants operate in competitive markets, forcing them to differentiate themselves. The use of coolness represents a novel tactic to do so. Although the literature has started to investigate coolness in people, brands, and cities, the complex nature of restaurants and their inherent human factor calls for further research on what makes restaurants cool. We conceptualize restaurant coolness and identify its constituent features empirically. We find that cool restaurants are original, authentic, welcoming, purposeful, and communal. We develop a parsimonious and reliable measure of restaurant coolness and show that restaurant coolness significantly influences relevant downstream variables related to consumers' attitudes and intentions (i.e., self-restaurant connection, trust, and emotional attachment). Furthermore, we experimentally demonstrate that restaurant coolness can enhance restaurants’ service failure recovery, including attribution, failure management perception, recovery satisfaction, and forgiveness. Our findings reveal differentiating features of restaurant coolness compared to other contexts and that coolness has crucial implications for restaurants.

餐馆在竞争激烈的市场中经营，迫使他们区分自己。使用凉爽是一种新颖的策略。虽然文献已经开始调查人、品牌和城市的酷，但餐馆的复杂性及其内在的人为因素要求进一步研究是什么让餐馆变得酷。我们概念化餐厅酷，并根据经验确定其构成特征。我们发现酷的餐厅是原创的、正宗的、热情的、有目的的、公共的。我们开发了一种简约而可靠的餐馆酷度测量方法，并表明餐馆酷度显著影响与消费者态度和意图相关的下游变量（即自助餐厅联系、信任和情感依恋）。此外，我们还通过实验证明，餐厅冷静可以增强餐厅服务失败的恢复，包括归因、失败管理感知、恢复满意度和宽恕。我们的研究结果揭示了与其他环境相比，餐馆凉爽的不同特征，凉爽对餐馆有至关重要的影响。

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引用次数: 0

Echoes of tragedy: How negative social media shapes tourist emotions and avoidance intensions? A multi-methods approach

IF 10.9 1区管理学 Q1 ENVIRONMENTAL STUDIES

Tourism Management

Pub Date : 2024-12-31 DOI: 10.1016/j.tourman.2024.105122

Long Hai Duong , Yuan-Qi Kong , Hossein Olya , Choong-Ki Lee , V.G. Girish

Research on tragic events in tourist destinations and their impacts on tourists' decisions is insufficient, particularly regarding the emotions underlying tourists' behavioural intentions. Drawing on affective event theory, this research employs a multi-methods approach, including FaceReader AI software, in-depth interviews and a quantitative study, to understand how negative electronic word-of-mouth (eWOM) triggers tourists' negative emotions and influenced their avoidance intentions following the Itaewon crowd crush in South Korea. Preliminary findings confirm the existence of negative emotions and identify their types (i.e. agonistic emotions and retreat emotions). Empirical evidence shows that negative eWOM significantly affects tourists' negative emotions, thus eliciting avoidance intentions towards Itaewon and crowded destinations. Furthermore, cross-country analysis indicates that tourists from China and Vietnam differ in the degree of negative emotions elicited by eWOM and the emotional strategies they employ. This research provides deep insights into the psychological mechanism underlying tourists’ negative emotions and avoidance intentions following a tragic event in a tourist destination.

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引用次数: 0

How well can ChatGPT forecast tourism demand? ChatGPT预测旅游需求的准确度如何？

IF 10.9 1区管理学 Q1 ENVIRONMENTAL STUDIES

Tourism Management

Pub Date : 2024-12-29 DOI: 10.1016/j.tourman.2024.105119

Doris Chenguang Wu , Wenjia Li , Ji Wu , Mingming Hu , Shujie Shen

ChatGPT has demonstrated remarkable capabilities across various natural language processing (NLP) tasks. However, its potential for forecasting tourism demand from temporal data, specifically historical tourism arrivals data, remains an unexplored frontier. This research presents the first attempt to conduct an extensive Zero-shot and Chain-of-Thought analysis of ChatGPT's capabilities in tourism demand forecasting, under various temporal scenarios. Based on the Macau inbound tourism arrivals dataset, our empirical findings indicate that the predictive capability of ChatGPT-4 is noteworthy compared to the three benchmark time series models (Naïve, Exponential Smoothing, SARIMA) and the three benchmark machine learning models (Random Forest, Multi-Layer Perceptron, Long Short-Term Memory), especially when the forecast horizon is relatively short. Furthermore, compared to Zero-shot prompts, engaging in continuous dialogue can enhance the forecast accuracy of ChatGPT-4. This performance of ChatGPT highlights its potential for quantitative data prediction as a new user-friendly and cost-effective management tool.

ChatGPT已经在各种自然语言处理(NLP)任务中展示了非凡的能力。然而，它从时间数据预测旅游需求的潜力，特别是历史旅游人数数据，仍然是一个未开发的前沿。本研究首次尝试对ChatGPT在各种时间情景下的旅游需求预测能力进行广泛的零射击和思维链分析。基于澳门入境旅游人数数据，我们的实证研究结果表明，与三个基准时间序列模型（Naïve，指数平滑，SARIMA）和三个基准机器学习模型（随机森林，多层感知器，长短期记忆）相比，ChatGPT-4的预测能力值得注意，特别是当预测范围相对较短时。此外，与Zero-shot提示相比，进行连续对话可以提高ChatGPT-4的预测精度。ChatGPT的这一性能突出了其作为一种新的用户友好和成本效益管理工具的定量数据预测的潜力。

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引用次数: 0

“Big picture” predicts destination attractiveness: The role of physical breadth and contextual breadth “大图景”预测目的地吸引力：物理广度和背景广度的作用

IF 10.9 1区管理学 Q1 ENVIRONMENTAL STUDIES

Tourism Management

Pub Date : 2024-12-28 DOI: 10.1016/j.tourman.2024.105114

Jingyi Duan , Xuefeng Liang , Jiangqun Liao , Ryoichi Nakashima , Hongyi Shi , Chenhao Hu , Takatsune Kumada , Kaiping Peng , Song Tong

In global tourism, renowned attractions with diverse visual styles consistently yield positive experiences. This study introduced the ‘big picture’ metaphor as a universal visual code underlying their appeal. Drawing on the broaden-and-build theory, we proposed a two-dimensional visual breadth (2DVB) model, identifying physical breadth (expansiveness of visual fields) and contextual breadth (variety of visual contexts) as key predictors of destination ratings. A deep neural network with advanced feature recognition was developed to operationalize this model. Analyzing 588,821 photos from 120 global destinations, our analyses showed that both the physical and contextual visual breadth positively predicted destination ratings, validating the model. This approach surpassed traditional content-based methods, offering a new framework for cross-scene analysis in tourism management, guiding strategic planning and promotion.

在全球旅游中，具有不同视觉风格的著名景点始终能带来积极的体验。这项研究将“大局观”比喻作为一种普遍的视觉代码，隐藏在它们的吸引力之下。根据拓宽-构建理论，我们提出了一个二维视觉宽度（2DVB）模型，将物理宽度（视野的广泛性）和语境宽度（视觉语境的多样性）确定为目的地评级的关键预测因素。为了实现该模型的可操作性，开发了一种具有高级特征识别功能的深度神经网络。分析了来自120个全球目的地的588,821张照片，我们的分析表明，物理和上下文视觉广度都能积极预测目的地评级，验证了模型。该方法超越了传统的基于内容的方法，为旅游管理中的跨场景分析提供了一个新的框架，指导战略规划和推广。

引用次数: 0

Weather: An organizational stakeholder for United States national seashores 天气：美国国家海岸的组织利益相关者

IF 10.9 1区管理学 Q1 ENVIRONMENTAL STUDIES

Tourism Management

Pub Date : 2024-12-28 DOI: 10.1016/j.tourman.2024.105123

Christopher A. Craig

This study introduces weather as an organizational stakeholder to United States National Seashores. Stakeholder theory contends there are parties that affect or are affected by an organization. I contend that weather meets the four criteria of a stakeholder including power, legitimacy, temporal urgency, and geographic proximity, thus affects organizations and should be included alongside traditional human stakeholders (e.g., competitors). To test the thesis, I offer the case of visitation to United States National Seashores. Weather is operationalized as thermal stress (i.e., heat, humidity) and visitation is the dependent variable. Multiple methodologies including forecasting models and paired-sample t-tests were utilized to test four hypotheses, one for each stakeholder criteria. Results demonstrate weather is a performance predictor at 73% of seashores (power), thermal stress risks increased at 91% of seashores deriving response (legitimacy), and weather was temporally local and geographically proximate at each location. That is, weather demonstrates four-dimensional stakeholder standing.

本研究将天气作为组织利益相关者介绍给美国国家海岸。利益相关者理论认为，存在影响组织或受组织影响的各方。我认为天气符合利益相关者的四个标准，包括权力、合法性、时间紧迫性和地理邻近性，因此影响组织，应该与传统的人类利益相关者（例如，竞争对手）一起包括在内。为了验证这一论点，我提供了访问美国国家海岸的案例。天气被操作为热应力（即热量、湿度），访问量是因变量。包括预测模型和配对样本t检验在内的多种方法被用于检验四个假设，每个假设对应一个利益相关者标准。结果表明，天气是73%的海岸（动力）的性能预测因素，91%的海岸产生响应（合法性）的热应力风险增加，天气在时间上是本地的，在地理上是邻近的。也就是说，天气展示了利益相关者的四维地位。

引用次数: 0

Glocalization: Cross-cultural communication of tourism research 全球本土化：旅游跨文化交际研究

IF 10.9 1区管理学 Q1 ENVIRONMENTAL STUDIES

Tourism Management

Pub Date : 2024-12-26 DOI: 10.1016/j.tourman.2024.105129

Zuhui Liao, Qingyun Pang, Honggen Xiao

This study addresses cross-cultural communication of tourism research between English-as-native-language and English-as-foreign/second-language communities. A collaborative network analysis of 317 articles recently published in top English, Chinese, and Korean journals reveals cross-cultural communication of this corpus of knowledge across different language regions/countries. Findings from this research contribute to theoretical understandings of glocalization through contending factors such as academic mobilities, interdisciplinary trends, and bilateral relations at individual, community, and language-region levels. The study also sheds light on how glocalization manifests within English-as-native-language and English-as-foreign/second-language communities, and fosters collaborative environments that value diversity and inclusivity in academic tourism research and communication.

本研究探讨以英语为母语和以英语为外语/第二语言社群之间旅游研究的跨文化交流。对最近发表在顶级英文、中文和韩文期刊上的317篇文章进行协作网络分析，揭示了该知识库在不同语言地区/国家之间的跨文化交流。本研究的结果有助于通过学术流动、跨学科趋势以及个人、社区和语言区域层面的双边关系等竞争因素对全球本地化的理论理解。该研究还揭示了全球本地化如何在英语为母语和英语为外语/第二语言的社区中表现出来，并促进了学术旅游研究和交流中重视多样性和包容性的合作环境。

引用次数: 0

Exploring emotional aspects of travel concepts via travel photos based on contrastive language-image pretraining 基于对比语言-图像预训练的旅游照片探索旅游概念的情感层面

IF 10.9 1区管理学 Q1 ENVIRONMENTAL STUDIES

Tourism Management

Pub Date : 2024-12-24 DOI: 10.1016/j.tourman.2024.105117

Huy Quan Vu , Baobao Song , Gang Li , Rob Law

Understanding travel concepts and their associated emotions is beneficial for promoting tourism destinations and attracting travelers seeking specific emotional experiences. However, few studies in tourism literature have explored the emotional aspects of travel concepts, likely due to the abstract nature of emotion, which makes capturing and analyzing emotions challenging. This paper introduces a novel method for the effective exploration of emotions associated with travel concepts through travel photos to address this gap. By leveraging a state-of-the-art computer vision technique, Contrastive Language-Image Pretraining, our method can uncover various travel concepts and their associated emotions. We demonstrate the method's effectiveness through a case study of Australia, analyzing 436,177 photos shared by 9457 users. The method and its findings are valuable for researchers and tourism managers, offering insights into the emotional aspects of travel concepts for use in tourism marketing and other applications.

了解旅游概念及其相关情感有助于推广旅游目的地，吸引寻求特定情感体验的游客。然而，旅游文献中很少有研究探讨旅游概念的情感方面，这可能是由于情感的抽象性，这使得捕捉和分析情感具有挑战性。本文介绍了一种新颖的方法，通过旅行照片有效地探索与旅行概念相关的情感，以解决这一空白。通过利用最先进的计算机视觉技术，对比语言图像预训练，我们的方法可以揭示各种旅行概念及其相关情绪。我们以澳大利亚为例，分析了9457名用户分享的436,177张照片，证明了该方法的有效性。该方法及其发现对研究人员和旅游管理者很有价值，为旅游营销和其他应用提供了对旅游概念情感方面的见解。

引用次数: 0

The estrangement experience in travel and tourism 旅游中的隔阂体验

IF 10.9 1区管理学 Q1 ENVIRONMENTAL STUDIES

Tourism Management

Pub Date : 2024-12-24 DOI: 10.1016/j.tourman.2024.105127

Li Miao , Jinyoung Im , Jingjing Hu , Kevin Kam Fung So , Zhuowei (Joy) Huang , Xiaoxiao Fu

The co-presence of socially unrelated yet physically proximate strangers often constitutes a core aspect of travel and tourism experiences. In recent years, broader forces such as a global pandemic, regional armed conflicts, and ideological polarization have influenced how individuals — including travelers and tourists — perceive and navigate the spatial, ideological, and affective distances between themselves and strangers. These developments have amplified the visibility of estrangement behaviors, such as distancing and microaggressions, highlighting the relevance of estrangement in contemporary travel experiences. Across three studies using different samples from multiple countries, this research explores the phenomenon of estrangement in travel and tourism. Specifically, the research conceptualizes the notion of estrangement, distinguishes between self-initiated and other-imposed forms of estrangement, uncovers the primary relationships among perceptions, emotions, and behaviors related to estrangement, explores the subjective experience of estrangement, and investigates the impact of cultural and affective distances on the estrangement experience in travel and tourism.

社会上无关但身体上接近的陌生人的共同存在往往构成了旅行和旅游体验的核心方面。近年来，全球流行病、地区武装冲突和意识形态两极分化等更广泛的力量影响了个人（包括旅行者和游客）如何感知和驾驭自己与陌生人之间的空间、意识形态和情感距离。这些发展扩大了疏远行为（如保持距离和微侵犯）的可见性，突出了疏远在当代旅行体验中的相关性。本研究通过三个研究，使用来自多个国家的不同样本，探讨了旅行和旅游业中的隔阂现象。具体而言，本研究概念化了隔阂的概念，区分了自我发起的和他人强加的隔阂形式，揭示了与隔阂相关的感知、情感和行为之间的主要关系，探索了隔阂的主观体验，并调查了文化和情感距离对旅行和旅游中的隔阂体验的影响。

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引用次数: 0

Developing virtual reality tourism for people with dementia based on meeting psychological and behavioural needs 在满足心理和行为需求的基础上，为痴呆症患者开发虚拟现实旅游

IF 10.9 1区管理学 Q1 ENVIRONMENTAL STUDIES

Tourism Management

Pub Date : 2024-12-24 DOI: 10.1016/j.tourman.2024.105100

Kousik Mandal , Alastair M. Morrison , Sudin Bag

Research has demonstrated that nature-based travel interventions can enhance the mental well-being of individuals with dementia by mitigating symptoms of depression and increasing enjoyment. Virtual reality (VR) offers a controlled environment for continuous treatment, enabling dementia patients to revisit preferred virtual locations and activities. This study aimed to: (1) develop a VR tourism program to address psychological and behavioural issues in dementia patients; (2) assess VR's efficacy as an intervention tool; and (3) determine key elements of virtual environments that promote mental health. The research was conducted in three stages. In the initial phase, 103 participants from a dementia care centre in Kolkata, India were recruited. Through surveys and questionnaires, activities that improved their mental well-being were identified and categorized into five types of psychological needs. Comfort was frequently cited as a factor in reducing behavioural and psychological issues. Both love and comfort were found to assist dementia patients in maintaining their sense of identity, thereby improving overall well-being. The second phase involved designing the VR program to meet psychological requirements, emphasizing immersion and engagement based on individual preferences and emotions. In the final phase, ten participants meeting inclusion criteria completed a feasibility test. The researchers evaluated respondents' level of immersion, preference, and interaction with the VR tourism program using a 5-point Likert scale. The study's findings indicated that the VR program has potential to improve the mental well-being of individuals with dementia. Additionally, dementia patients were found to derive satisfaction from activities related to leisure, socializing, and employment, which contribute to their sense of autonomy and individuality.

研究表明，以自然为基础的旅行干预措施可以通过减轻抑郁症状和增加乐趣来改善痴呆症患者的心理健康。虚拟现实（VR）为持续治疗提供了一个可控的环境，使痴呆症患者能够重新访问首选的虚拟位置和活动。本研究旨在：(1)开发VR旅游项目，解决痴呆患者的心理和行为问题；(2)评估虚拟现实作为干预工具的有效性；(3)确定促进心理健康的虚拟环境的关键要素。研究分三个阶段进行。在初始阶段，从印度加尔各答的一家痴呆症护理中心招募了103名参与者。通过调查和问卷，确定了改善他们心理健康的活动，并将其分为五种心理需求。舒适经常被认为是减少行为和心理问题的一个因素。研究发现，爱和安慰都有助于痴呆症患者维持他们的认同感，从而提高整体幸福感。第二阶段涉及设计满足心理需求的VR程序，强调基于个人偏好和情感的沉浸感和参与度。在最后阶段，十位符合入选标准的参与者完成了可行性测试。研究人员使用5分李克特量表评估了受访者的沉浸度、偏好和与VR旅游项目的互动程度。研究结果表明，VR项目有可能改善痴呆症患者的心理健康。此外，痴呆症患者从与休闲、社交和就业相关的活动中获得满足感，这有助于他们的自主性和个性感。

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引用次数: 0

Authentic experiences and visitor stickiness: When landscapes are restored at a world natural heritage site 真实的体验和游客粘性：当景观在世界自然遗产地被修复

IF 10.9 1区管理学 Q1 ENVIRONMENTAL STUDIES

Tourism Management

Pub Date : 2024-12-24 DOI: 10.1016/j.tourman.2024.105124

Li Cheng , Yingying Ju , Tingting Wang , Geoffrey Wall , Jun Li , Meiyu Wang

The reconstruction of natural heritage landscapes has aroused concern. This paper uses inductive topic analysis to extract authentic experiences and visitor stickiness. Then, fuzzy-set qualitative comparative analysis (fsQCA) is used to explore the causal relationships between them. It is found that: (1) the restoration of natural heritage landscapes provided high-quality experiences for visitors to some extent, and visitors also supported the restoration of the natural heritage site to some extent; (2) visitors' authentic experiences of restored natural heritage sites embrace environmental authenticity, brand authenticity, self-authenticity, and customized authenticity; (3) environmental authenticity and self-authenticity are important dimensions that affect visitor stickiness; and (4) visitor stickiness and lack of stickiness are formed by multiple factors, and their formation paths are not completely opposite to each other. This study expands research on authentic experiences and visitor stickiness at natural heritage sites and provides suggestions for the restoration of such sites.

自然遗产景观的重建引起了人们的关注。本文采用归纳主题分析法提取真实体验和访客粘性。然后，采用模糊集定性比较分析（fsQCA）来探讨两者之间的因果关系。研究发现：(1)自然遗产景观的修复在一定程度上为游客提供了高质量的体验，游客也在一定程度上支持自然遗产景观的修复；(2)游客对修复自然遗产地的真实体验包括环境真实性、品牌真实性、自我真实性和定制真实性；(3)环境真实性和自我真实性是影响游客粘性的重要维度；(4)访客粘性和缺乏粘性是由多种因素形成的，它们的形成路径并不完全相反。本研究拓展了对自然遗产地的真实体验和游客粘性的研究，并为自然遗产地的修复提供建议。

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