Tourism Management最新文献

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Enhancing pro-environmental behavior in tourism: Integrating attitudinal factors and Norm Activation Theory

IF 10.9 1区管理学 Q1 ENVIRONMENTAL STUDIES

Tourism Management

Pub Date : 2025-02-08 DOI: 10.1016/j.tourman.2025.105155

Amjad Abu Elsamen , Anestis Fotiadis , Ali Abdallah Alalwan , Tzung-Cheng Huan

This research utilizes the Norm Activation Theory to explore tourists' pro-environmental behavior. The study has two parts: the first qualitatively explores constructs predicting visitors' pro-environmental behavior, while the second quantitatively measures pro-environmental behaviors and individual attitudes through a survey. Since augmented reality (AR) is transforming sustainable tourism by offering interactive educational experiences, during EXPO 2020 in Dubai, 1506 participants who engaged with AR were surveyed electronically from October 2021 to May 2022. Partial least squares structural equation modeling (PLS-SEM) was used to test hypotheses. The results suggest that tourists' environmental values and sensitivity enhance their responsibility aspirations, with awareness of tourism's negative environment and mitigation knowledge moderating the effects of responsibility aspirations on personal norms and pro-environmental behavior, respectively, while personal norms mediate the relationship between responsibility aspirations and pro-environmental behavior. These insights are valuable for tourism stakeholders, policymakers, and organizations aiming to promote environmental sustainability in the industry.

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引用次数: 0

Insights into your advantages: Hotel competitiveness evaluation considering competitor identification

IF 10.9 1区管理学 Q1 ENVIRONMENTAL STUDIES

Tourism Management

Pub Date : 2025-02-06 DOI: 10.1016/j.tourman.2025.105152

Ming-Yang Li , Yu-Mei Ma

With the current fierce competition in the hotel market, the key for a hotel to distinguish itself is to clarify and enhance its competitive advantages. However, insight into competitive advantage is predicated on accurately identifying competitors—an aspect that has received insufficient attention in existing literature. To this end, this paper proposes a hotel competitiveness evaluation method that considers competitor identification. First, the core competitors of a hotel regarding each service attribute are identified by synthesizing customer and business perspectives. Second, the interrelation between service attributes is analyzed by introducing the Decision Making Experiment and Evaluation Laboratory (DEMATEL) based on online reviews. Thereafter, the importance relation competitiveness analysis (IRCA) is presented to identify the hotel's competitive advantages and disadvantages and develop competitive strategies. The application to a five-star hotel in Beijing demonstrates the proposed method's effectiveness.

引用次数: 0

An ethical triangulation approach to tourism

IF 10.9 1区管理学 Q1 ENVIRONMENTAL STUDIES

Tourism Management

Pub Date : 2025-02-05 DOI: 10.1016/j.tourman.2025.105154

Aikaterini Manthiou, Volker Kuppelwieser

This study examines how virtue and ethicality influence consumers' valuation of tourism. Drawing on the virtue principle and ethical triangulation theorization, this research implicitly and explicitly achieves its objectives. The findings in Study 1 reveal that responsible tourism (vs. mass tourism) is implicitly perceived as being more virtuous (vs. being a vice). In Studies 2–4 with explicit examinations, the three ethical perspectives of consumers' good, right, and authentic behaviors are stronger in sustainable tourism contexts than in mass tourism contexts. The results confirmed the gaps between consumers' desires, thoughts, and behavioral perceptions. This research, therefore, highlights sustainable tourism's contribution and relevance, offering tourism scholars and practitioners a guide to understanding consumers' reactions based on ethics to tourism offers.

引用次数: 0

Unlocking global horizons through outbound tourism: An institutional logics approach to driving outward FDI by tourism firms from emerging countries

IF 10.9 1区管理学 Q1 ENVIRONMENTAL STUDIES

Tourism Management

Pub Date : 2025-02-04 DOI: 10.1016/j.tourman.2024.105126

Xuerong Peng , Yanhao Liang , Tingyu Zhu , Hong Wang , Seoki Lee , Wenhao Song

Grounded in institutional logics theory, this study investigates how outbound tourism drives outward foreign direct investment (OFDI) by emerging-country tourism firms (ETFs). We argue that the rise of outbound tourism in emerging countries fosters an "outward-looking social logic" within the broader population, which can widely increase ETFs’ cognitive preference for investing abroad. Given the complexity of institutional logics, we further posit that the positive relationship between outbound tourism and ETFs’ OFDI is contingent upon three key moderators associated with distinct logics—CEO foreign experience (imprinted individual-level outward-looking logic), state ownership (linked to organizational-level political logic), and home-market attractiveness (tied with industry-level domestic-market logic)—which can either amplify or attenuate the influence of the outward-looking social logic fostered by outbound tourism. Employing a longitudinal dataset of 794 firm-year observations from 64 publicly listed Chinese tourism firms spanning 2001–2019, our findings robustly support a positive association between outbound tourism and ETFs’ OFDI. This effect is amplified in firms led by returnee CEOs but attenuated in state-owned enterprises and those operating in home industries with high attractiveness. Our study contributes to the internationalization literature by advancing our understanding of the antecedents of OFDI by (tourism) service firms from emerging countries. It also offers valuable insights for practitioners in these countries navigating global expansion and for policymakers in host countries seeking to attract overseas investors from emerging economies.

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引用次数: 0

Does an industry-promoted tourist tax per night affect hotel performance? Quasi-experimental evidence from Manchester

IF 10.9 1区管理学 Q1 ENVIRONMENTAL STUDIES

Tourism Management

Pub Date : 2025-02-01 DOI: 10.1016/j.tourman.2025.105137

Oriol Anguera-Torrell , Juan Pedro Aznar-Alarcón , David Boto-García

There is an ongoing debate about whether introducing a tourist tax deters tourism demand. Moreover, it remains unclear whether accommodation establishments adjust prices following the implementation of a tourist tax and, if so, how this policy impacts their revenues. This study examines the causal impact of introducing an industry-promoted tourist tax per room and night, aimed at boosting the tourism economy at the destination, on hotels' key performance indicators (average daily rates, nights sold, occupancy rate, revenue and revenue per available room). The analysis focuses on Manchester, the first city in the UK to levy such a tax on hotel stays since April 2023. We employ the Synthetic Control Method considering other cities in the UK as control units to estimate the causal impact of the policy. Our analysis shows the tax had no significant effect on hotel performance, raising relevant implications for policymakers and hotel managers.

引用次数: 0

Authenticity of virtual tourism in open-world video games: A case study on the Legend of Zelda - Breath of the Wild

IF 10.9 1区管理学 Q1 ENVIRONMENTAL STUDIES

Tourism Management

Pub Date : 2025-01-31 DOI: 10.1016/j.tourman.2025.105136

Xuan Zhu , Wenxiang Wang , Chunlei Wang

This study pioneers the investigation of authentic experiences in virtual tourism through the framework of open-world video games, specifically examining "The Legend of Zelda: Breath of the Wild." Utilizing typological authenticity theory and qualitative methods, this research, guided by grounded theory, identifies and delineates four distinct categories of virtual tourism authenticity: post-postmodern, postmodern, constructive, and existential. It further elucidates the processes and elements that shape these categories.

Theoretically, this work reconciles the dichotomy between 'objective authenticity' and its contrasting 'postmodern authenticity' by introducing the concept of 'referenced authenticity'. Additionally, it underscores how players' projection of agency into the virtual environment fosters constructive authenticity, serving as a bridge from objective to subjective authenticity. Furthermore, the immersive experiences and states of flow that players encounter contribute to a nuanced understanding of existential authenticity in virtual tourism. Practically, this research advocates for synergistic collaborations between the tourism and video game industries, suggesting new strategies for product development and community engagement within the gaming sector. It underscores the potential for virtual tourism to complement and enhance traditional tourism experiences, offering new avenues for exploration and growth in both industries.

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引用次数: 0

Refining treatment toward customer: How leader affiliative humor polishes hotel employee customer-oriented prosocial behavior

IF 10.9 1区管理学 Q1 ENVIRONMENTAL STUDIES

Tourism Management

Pub Date : 2025-01-29 DOI: 10.1016/j.tourman.2025.105141

Fu Yang, Yilan Liu

To succeed in growing and scaling hospitality organizations, leaders have been portrayed as necessary for full development of hotel employees’ exceptional service. Grounded in emotions as social information theory, our research uncovers how and when daily leader affiliative humor serves the function of spurring hotel employee daily customer-oriented prosocial behavior. Across two time-lagged experience sampling methodology studies, the results from multilevel path analysis indicated that daily leader affiliative humor leads to decreased daily hotel employee inauthenticity, thereby improving daily hotel employee customer-oriented prosocial behavior. We further found that the benefits of leader affiliative humor are amplified when hotel employee perspective taking is higher as opposed to lower. Altogether, our study paves the way for promising future endeavors of promoting hotel employee customer-oriented prosocial behavior, and yields practical insights that assist hospitality organizations in delivering more satisfying customer service.

引用次数: 0

Robots make me feel more like a human! Investigating how employee-robot engagement reduces workplace depersonalization

IF 10.9 1区管理学 Q1 ENVIRONMENTAL STUDIES

Tourism Management

Pub Date : 2025-01-27 DOI: 10.1016/j.tourman.2025.105149

Xin Liu , Lu Zhang , Zhibin Lin , Xinhua Guan

Recent research has begun to investigate employee-robot interactions, but the impact of employee-robot engagement in the workplace still requires further exploration. This research adopted a perspective of psychological empowerment to uncover the mechanisms and boundary conditions between employee-robot engagement and workplace depersonalization. A mixed-method research design with three studies was employed. Study 1 involved a qualitative research approach and developed a theoretical model of employee-robot engagement under robot-related psychological empowerment, which includes meaning, competence, self-determination, and impact. Study 2 consisted of an online experiment, and the results revealed that employee-robot engagement can significantly reduce the presence of depersonalization. Study 3 employed a questionnaire survey and demonstrated that employee-robot engagement, through robot-related psychological empowerment, reduced depersonalization, with developmental HR practices playing a moderating role. Our research expands human-robot interaction theories, and offers practical guidance for the adoption of service robots in tourism and hospitality organizations.

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引用次数: 0

Short- and long-term prediction and determinant analysis of tourism flow networks: A novel steady-state Markov chain method

IF 10.9 1区管理学 Q1 ENVIRONMENTAL STUDIES

Tourism Management

Pub Date : 2025-01-25 DOI: 10.1016/j.tourman.2025.105139

Jun Liu , Xiaohan Li , Yang Yang , Yuwei Tan , Tianhang Geng , Shenghong Wang

Predicting tourism flow networks offers important insights for destination development but remains a methodological challenge. This study develops a novel steady-state Markov chain method, leveraging trajectory big data to facilitate short- and long-term predictions of interactions and distributions between nodes in tourism flow networks, using Tibet as a case study. The results demonstrate that the tourism flow network effectively elucidates intricate interrelationships. In the short term, the one-step transition probability matrix identifies tourists' potential next destinations, reflecting dynamic network changes. Over the long term, the Markov chain steady-state vector uncovers the stable distribution of tourists, emphasizing shifts in node significance. Additionally, the determinants influencing tourism destinations and different nodes have continuously evolved, whether assessed from a global influence or spatial heterogeneity perspective. Beyond its theoretical contributions, this paper offers practical implications for destination planning and intelligent decision-making management information systems.

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引用次数: 0

What theory is and is not? The need for theorizing in tourism research

IF 10.9 1区管理学 Q1 ENVIRONMENTAL STUDIES

Tourism Management

Pub Date : 2025-01-24 DOI: 10.1016/j.tourman.2025.105150

Robin Nunkoo , John Armbrecht

引用次数: 0

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