Tourism Management最新文献

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Is being intrinsically motivated a mixed blessing? The differential effects of daily intrinsic motivation on employee functioning 内在动机是喜忧参半吗？日常内在动机对员工职能的不同影响

IF 10.9 1区管理学 Q1 ENVIRONMENTAL STUDIES

Tourism Management

Pub Date : 2024-10-13 DOI: 10.1016/j.tourman.2024.105073

Haibo Wu , Haibo Wang

While most prior research has demonstrated the wide-ranging beneficial outcomes of intrinsic motivation, some studies have shown that it may lead to deleterious consequences. These conflicting findings indicate that the question of whether employees' intrinsic motivation helps improve their functioning remains open. Drawing on effort-recovery theory and employing a multilevel daily diary design, we aimed to explore how, when, and why employees' daily intrinsic motivation might impact their functioning. Utilizing a sample of tour guides from China, the results suggested that daily intrinsic motivation simultaneously increased next-day state depletion and task performance via nighttime problem-solving pondering (PSP). Moreover, recovery self-efficacy was found to weaken the positive association between nighttime PSP and next-day state depletion and strengthen the positive association between nighttime PSP and next-day task performance. Our research advances knowledge about the differential effects of employees’ daily intrinsic motivation on their next-day performance and well-being.

尽管之前的大多数研究都证明了内在激励的广泛益处，但也有一些研究表明，内在激励可能会导致有害的后果。这些相互矛盾的研究结果表明，员工的内在激励是否有助于提高他们的工作能力，这个问题仍然悬而未决。我们以努力恢复理论为基础，采用多层次每日日记设计，旨在探索员工的日常内在动机如何、何时以及为何会影响他们的职能。通过对中国导游的抽样调查，结果表明，日常内在动机通过夜间的问题解决思考（PSP）同时增加了第二天的状态耗竭和任务绩效。此外，研究还发现，恢复自我效能削弱了夜间 PSP 与次日状态耗竭之间的正相关，而加强了夜间 PSP 与次日任务绩效之间的正相关。我们的研究增进了人们对员工日常内在动机对其第二天绩效和幸福感的不同影响的了解。

引用次数: 0

Business continuity management in the sharing economy: Insights from Airbnb online reviews 共享经济中的业务连续性管理：从 Airbnb 在线评论中获得的启示

IF 10.9 1区管理学 Q1 ENVIRONMENTAL STUDIES

Tourism Management

Pub Date : 2024-10-11 DOI: 10.1016/j.tourman.2024.105067

Bowei Chen , Thomas Boysen Anker , Xiaoning Liang

The aim of this paper is to demonstrate how text mining of online reviews can support business continuity management in the sharing economy during market turbulence. We use topic modelling and sentiment analysis of Airbnb online reviews to identify specific areas where short-term rental hosts can harness the power of the sharing-economy business model to bounce back from market disruption. The dataset comprises 894,686 online Airbnb reviews from the pre- and post-Covid periods. We approach the pandemic as a paradigm example of a high-impact, external market shock and infer insights and recommendations from the dataset that are relevant to the general understanding of business continuity management in the short-term rental, peer-to-peer sharing economy.

本文旨在展示在线评论的文本挖掘如何在市场动荡期间为共享经济的业务连续性管理提供支持。我们通过对 Airbnb 在线评论进行主题建模和情感分析，找出短租房东可以利用共享经济商业模式的力量从市场混乱中反弹的具体领域。数据集包括科威德疫情前后的 894,686 条 Airbnb 在线评论。我们将大流行病作为高影响、外部市场冲击的范例，并从数据集中推断出与短租、点对点共享经济中业务连续性管理的一般理解相关的见解和建议。

引用次数: 0

Quality-of-life: A critical examination of research progress 生活质量：对研究进展的严格审查

IF 10.9 1区管理学 Q1 ENVIRONMENTAL STUDIES

Tourism Management

Pub Date : 2024-10-10 DOI: 10.1016/j.tourman.2024.105070

Muzaffer Uysal , Adiyukh Berbekova , Jiahui Wang

Quality-of-life (QoL) and well-being research in tourism have significantly increased over the past two decades and today presents one of the fastest expanding and inviting areas of research. This study critically examines the QoL and well-being research progress through bibliometric and qualitative thematic analyses. The paper provides a comprehensive overview of the existing perspectives, and conceptual and operational characteristics of this research stream, and further identifies emerging themes and new research directions. While the impact of tourism development on the QoL of residents/communities, tourists, and industry providers is well understood, there is a lack of empirical research focusing on the inclusion and infusion of QoL indicators to measure performance, facilitate tourism policy and governance, and guide destination management. Designing for QoL is discussed as an encompassing approach to destination development that will promote QoL for all stakeholders involved.

过去二十年来，旅游业中的生活质量（QoL）和幸福感研究显著增加，如今已成为扩展最快、最具吸引力的研究领域之一。本研究通过文献计量和定性专题分析，对生活质量和幸福感研究进展进行了批判性审视。论文全面概述了这一研究流派的现有观点、概念和操作特点，并进一步确定了新兴主题和新的研究方向。虽然旅游业发展对居民/社区、游客和行业提供者的 QoL 的影响已广为人知，但仍缺乏实证研究，重点关注 QoL 指标的纳入和注入，以衡量绩效，促进旅游政策和治理，并指导目的地管理。本文讨论了 "为游客的生活质量而设计 "这一目的地发展的综合方法，它将促进所有利益相关者的生活质量。

引用次数: 0

A taste of rural: Exploring the uncaptured value of tourism in Basilicata 乡村的味道探索巴西利卡塔未被捕获的旅游价值

IF 10.9 1区管理学 Q1 ENVIRONMENTAL STUDIES

Tourism Management

Pub Date : 2024-10-10 DOI: 10.1016/j.tourman.2024.105069

Stella Moliterni, Katrin Zulauf, Ralf Wagner

Rural communities often struggle to adapt to societal and economic changes, but their cultural heritage can play a pivotal role in tourism development and establishing expectations for future development. Drawing upon community-based tourism theory, this study offers a fresh perspective on the untapped value in rural areas by considering the unique cultural identity and culinary heritage of Basilicata, Italy. It investigates the facilitators and inhibitors of social and economic progress as perceived by tourism vendors and tourists, examines how tourism contributes to the development of the rural web, and explores the uncaptured value between entrepreneurial activities in culinary tourism and political, governmental, and administrative measures. Aligning with the heritage areas movement, this study draws attention to the importance of preserving landscapes, local identities, and common goods. The results clarify the impact of tourism's localness on rural regions, particularly through tourism activities and local sourcing practices, and aim to inform strategies for employing tourism to develop rural areas.

农村社区往往难以适应社会和经济的变化，但其文化遗产却能在旅游业发展和确立未来发展预期方面发挥举足轻重的作用。本研究以社区旅游理论为基础，通过考虑意大利巴西利卡塔独特的文化特征和美食遗产，为农村地区尚未开发的价值提供了一个全新的视角。研究调查了旅游商贩和游客眼中的社会和经济进步的促进因素和阻碍因素，探讨了旅游业如何促进农村网络的发展，并探索了烹饪旅游创业活动与政治、政府和行政措施之间尚未开发的价值。与遗产地运动相一致，本研究提醒人们注意保护景观、地方特色和共同财产的重要性。研究结果阐明了旅游业的地方性对农村地区的影响，特别是通过旅游活动和当地采购实践产生的影响，旨在为利用旅游业发展农村地区的战略提供参考。

引用次数: 0

The tourist metasafety framework (TMF): Toward a holistic understanding of tourist safety 游客元安全框架（TMF）：全面了解游客安全

IF 10.9 1区管理学 Q1 ENVIRONMENTAL STUDIES

Tourism Management

Pub Date : 2024-10-10 DOI: 10.1016/j.tourman.2024.105071

Chaowu Xie , Mengting Wang , Jiangchi Zhang , Songshan Sam Huang , Jun Yu

This article introduces the Tourist Metasafety Framework, integrating state and trait safety for a holistic view of tourist safety. Utilizing LDA, Study 1 analyzed 650 tourist interviews, revealing three dimensions of state safety—physiological, psychological, and ontological—and identifying trait safety as secure attachment. Study 2 explored the influence of the TMF componeents on tourist safety behavior, finding that secure attachment positively impacts safety compliance and participation. Additionally, the three dimensions of state safety serve as parallel mediators between secure attachment and safety behaviors, while the public opinion climate of risk negatively moderates this relationship. This research elucidates the behavioral regulation process of tourist metasafety as "trait safety → state safety → safety response," offering theoretical insights and practical guidance for enhancing tourist safety behaviors and managing negative public opinions in tourist destinations.

本文介绍了 "游客元安全框架"（Tourist Metasafety Framework），该框架整合了状态安全和特质安全，从而为游客安全提供了一个整体视角。利用 LDA，研究 1 分析了 650 个游客访谈，揭示了状态安全的三个维度--生理、心理和本体，并将特质安全确定为安全依恋。研究 2 探讨了 TMF 构成要素对游客安全行为的影响，发现安全依恋对安全遵守和参与有积极影响。此外，国家安全的三个维度在安全依恋和安全行为之间起到了平行中介的作用，而风险的舆论氛围则对这种关系起到了负面调节作用。该研究阐明了 "特质安全→状态安全→安全反应 "的旅游元安全行为调节过程，为旅游目的地加强旅游安全行为和管理负面舆情提供了理论启示和实践指导。

引用次数: 0

Balancing economic benefits and environmental costs: Introducing carbon footprint indicators in tourist market targeting 平衡经济效益与环境成本：在旅游市场定位中引入碳足迹指标

IF 10.9 1区管理学 Q1 ENVIRONMENTAL STUDIES

Tourism Management

Pub Date : 2024-10-09 DOI: 10.1016/j.tourman.2024.105066

Inmaculada Gallego , Xavier Font , Anna Torres-Delgado

We argue that governments’ decisions to target certain tourist markets must consider both benefits and costs. We design a composite indicator methodology to assess economic benefits, using six classic indicators of market desirability (leadership, dynamism, seasonality, length of stay, expenditure and connectivity), which we complement with two carbon footprint indicators indicative of some of the costs incurred by the planet (CO_2e per tourist night and CO_2e per tourist trip). We model how target market decisions should change as the weight given to carbon costs changes from zero (current scenario) to 25% and 50% in the set of indicators used to select target markets. Adding carbon data in a cost-benefit analysis makes regional and national markets much more attractive than distant markets due to their low carbon footprints, despite shorter tourist stays or lower expenditures. Our method can inform government strategies to decarbonize while maintaining a clear market focus.

我们认为，政府在决定以某些旅游市场为目标时，必须同时考虑收益和成本。我们设计了一种综合指标方法来评估经济效益，使用了六项衡量市场可取性的经典指标（领导力、活力、季节性、停留时间、支出和连通性），并辅以两项碳足迹指标（每晚游客产生的二氧化碳当量和每次游客旅行产生的二氧化碳当量），这两项指标表明了地球所产生的一些成本。当碳成本在目标市场选择指标中的权重从零（当前情况）变为 25% 和 50% 时，我们将模拟目标市场决策应如何变化。在成本效益分析中加入碳数据后，尽管游客停留时间较短或支出较低，但由于碳足迹较低，地区和国家市场比远郊市场更具吸引力。我们的方法可以为政府的去碳化战略提供参考，同时保持明确的市场重点。

引用次数: 0

Spatial concentration of intra-urban tourist activities and inter-group differences between Asian, European and North American travelers in Korean cities 韩国城市中亚洲、欧洲和北美游客城市内旅游活动的空间集中度和群体间差异

IF 10.9 1区管理学 Q1 ENVIRONMENTAL STUDIES

Tourism Management

Pub Date : 2024-10-08 DOI: 10.1016/j.tourman.2024.105064

Jingyi Cheng , Yang Xu , Izzy Yi Jian , Mengyao Ren , Sangwon Park

With increasing concerns about overtourism and its associated impacts, there remains an imperative need to understand the spatial concentration of tourist activities within destinations. This study demonstrates that mobile phone data can be leveraged to accurately quantify the spatial concentration effect and potential heterogeneity among travelers with different social backgrounds. We introduce an analytical framework and demonstrate its efficacy through a case study of international travelers in three Korean cities (Seoul, Busan and Jeju). Results show that Asian travelers exhibit the highest spatial concentration, followed by European and North Americans, a finding that is consistent across all three cities and different times of the day. The Theil’s entropy index effectively portrays spatial similarity of activities among the three groups, revealing that the spatial preferences of European travelers are intermediate between those of Asians and North Americans. The findings underscore the importance of considering travelers’ social backgrounds in tourist flow management.

随着人们对过度旅游及其相关影响的担忧与日俱增，了解旅游目的地内游客活动的空间集中度仍是当务之急。本研究表明，利用手机数据可以准确量化空间集中效应以及不同社会背景游客之间的潜在异质性。我们介绍了一个分析框架，并通过对韩国三个城市（首尔、釜山和济州）的国际旅行者进行案例研究证明了该框架的有效性。结果表明，亚洲游客的空间集中度最高，其次是欧洲和北美游客，这一结论在所有三个城市和一天中的不同时段都是一致的。Theil's entropy 指数有效地描述了三个群体活动的空间相似性，揭示出欧洲游客的空间偏好介于亚洲人和北美人之间。这些发现强调了在游客流量管理中考虑游客社会背景的重要性。

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引用次数: 0

Revisiting the effects of tourism and hospitality servicescapes on customers: A complexity approach 重新审视旅游业和酒店业服务景观对顾客的影响：复杂性方法

IF 10.9 1区管理学 Q1 ENVIRONMENTAL STUDIES

Tourism Management

Pub Date : 2024-10-05 DOI: 10.1016/j.tourman.2024.105068

Spiros Gounaris , Kalliopi Chatzipanagiotou , Kalipso Karantinou , Christos D. Koritos

The critical role of built environment (servicescape) on customers' psychological and behavioral responses has been extensively documented in tourism and hospitality. Researchers, however, have relied on a variety of ways to operationalize the servicescape effects on customers' responses, none of which accounts for the subjectivity governing how customers perceive and interact with the servicescape. Through a qualitative and a quantitative study across full-service restaurants, this study demonstrates that customers perceive servicescape components in configurations rather than in isolation, ad hoc groups, or holistically. Moreover, contrary to what past research has declared, customers' future behavioral responses (i.e., approach/avoidance) emerge not in a sequential/linear mode but rather through a complex/combinatory process. On the basis of these findings, the study showcases a set of methods and analytical techniques for helping researchers and practitioners gauge customer-generated servicescape configurations and identify the complex pathways through which such configurations shape customers’ behavioral intentions.

在旅游业和酒店业，建筑环境（服务景观）对顾客心理和行为反应的关键作用已被广泛记录。然而，研究人员采用了多种方法来操作服务景观对顾客反应的影响，但都没有考虑到顾客如何感知服务景观并与之互动的主观性。通过对全套服务餐厅的定性和定量研究，本研究表明，顾客是以组合的方式而不是以孤立的、特定的群体或整体的方式来感知服务景观的组成部分的。此外，与过去的研究结果相反，顾客未来的行为反应（即接近/回避）不是以顺序/线性模式出现的，而是通过一个复杂/组合的过程出现的。在这些研究结果的基础上，本研究展示了一套方法和分析技巧，可帮助研究人员和从业人员衡量由顾客生成的服务景观配置，并确定这些配置形成顾客行为意图的复杂途径。

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引用次数: 0

Morality expression drives favorable consumer outcomes for P2P tour guide: The role of elevation, trust, and enjoyment 道德表达促使消费者对 P2P 导游产生好感：提升、信任和乐趣的作用

IF 10.9 1区管理学 Q1 ENVIRONMENTAL STUDIES

Tourism Management

Pub Date : 2024-10-04 DOI: 10.1016/j.tourman.2024.105065

Tian Ye , Anna S. Mattila

The emerging peer-to-peer platforms enable individual tour guides to market themselves via online profiles. Given the growing societal interest in responsible tourism, tour guides can utilize online profiles to communicate responsible tourism endeavors that showcase positive moral character. However, how consumers respond to such expressions of responsible conduct is unknown. Through four experiments, we find that a moral self-description (vs. social or control) elicited higher elevation, further enhancing trust and enjoyment, leading to more favorable consumer responses (i.e., booking intention, willingness to pay, and likelihood to recommend). Thus, the underlying mechanisms are explained by elevation, trust, and enjoyment. Moreover, consumers' self-esteem and tour guides' motives are two boundary conditions. Specifically, positive reactions to the tour guide's morality expression are more pronounced among high self-esteem individuals and when the guide is intrinsically motivated. This research contributes to the literature on P2P tourism services and offers practical implications for tourism providers.

新兴的点对点平台使导游个人能够通过在线档案推销自己。鉴于社会对负责任旅游的兴趣与日俱增，导游可以利用在线资料宣传负责任的旅游活动，展示积极的道德品质。然而，消费者如何回应这种负责任的行为表现还不得而知。通过四项实验，我们发现道德自我描述（相对于社会描述或控制描述）会引起更高的提升，进一步增强信任感和享受感，从而导致更有利的消费者反应（即预订意向、支付意愿和推荐可能性）。因此，其基本机制是由提升、信任和享受所解释的。此外，消费者的自尊和导游的动机是两个边界条件。具体来说，自尊心强的人和导游有内在动机时，对导游道德表达的积极反应会更明显。这项研究为有关 P2P 旅游服务的文献做出了贡献，并为旅游服务提供商提供了实际启示。

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引用次数: 0

Shaping digital luxury perception: The impact of curvature in website design 塑造数字奢侈品感知：网站设计中曲率的影响

IF 10.9 1区管理学 Q1 ENVIRONMENTAL STUDIES

Tourism Management

Pub Date : 2024-09-26 DOI: 10.1016/j.tourman.2024.105059

Jun Chen, Xinran Lehto

Design-oriented studies play a pivotal role in shaping the future of hospitality, as they directly influence guest experience, operational efficiency, and even brand identity. This research pioneers the exploration of how font and corner curvature—two indispensable elements of website graphic design—affect the perception of luxury in digital branding through hedonic values and readability. Utilizing a mock-up luxury hotel website, we examined the effects of corner and font curvature through an experiment with 182 participants. The results show that: 1) both rounded corners and fonts increase the site's hedonic value, 2) rounded fonts improve readability, 3) hedonic value and readability significantly enhance luxury perception, and 4) sharp corners improve luxury perception. We recommend a combination of sharp corners and rounded fonts for luxury hotels, as sharp corners enhance luxury perception while rounded fonts improve readability and hedonic values. This approach balances brand identity with functionality and digital pleasure.

以设计为导向的研究在塑造酒店业的未来方面发挥着举足轻重的作用，因为它们直接影响着客人体验、运营效率甚至品牌形象。本研究率先探索了字体和边角弧度--网站平面设计中不可或缺的两个元素--如何通过享乐价值和可读性影响数字品牌中的奢华感。我们利用一个模拟的豪华酒店网站，通过一项有 182 名参与者参加的实验，考察了边角和字体弧度的影响。结果显示1）圆角和字体都能提高网站的享乐价值；2）圆角字体能提高网站的可读性；3）享乐价值和可读性能显著提升奢华感；4）尖角能提高奢华感。我们建议豪华酒店将尖角和圆角字体结合使用，因为尖角能增强豪华感，而圆角字体能提高可读性和保值性。这种方法兼顾了品牌识别性、功能性和数字愉悦感。

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全部化学•材料生命科学医学物理工程技术环境•农林材料科学地球科学法学管理学化学环境科学与生态学计算机科学教育学经济学农林科学人文科学生物学数学物理与天体物理心理学综合性期刊其他工业工程理学历史学农学文学信息工程

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