Tourism Management最新文献

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Too mindful to be bored? A dynamic lens on state mindfulness among hospitality frontline employees 太专注而不无聊？酒店一线员工状态正念的动态镜头

IF 12.4 1区管理学 Q1 ENVIRONMENTAL STUDIES

Tourism Management

Pub Date : 2025-12-29 DOI: 10.1016/j.tourman.2025.105385

Yuting Fan, Xingyu Wang, Jingwen Yan, Deniz Kucukusta

Given the dynamic service environment, hospitality frontline employees require mindfulness to manage unpredictable customers’ demands. Departing from prior research that has primarily focused on trait mindfulness, this study draws on Conservation of Resources theory to elucidate how state mindfulness, as a crucial psychological resource, alleviates employee boredom experiences and work withdrawal. Moreover, this study introduces work meaningfulness into its investigation of state mindfulness and reveals that employees perceiving their work as less meaningful may derive more benefits from state mindfulness, as evidenced by the more obvious reduction in boredom observed following state mindfulness. Experience sampling data from 111 hotel employees over 10 workdays supported the hypotheses through multilevel regression analysis. By shifting the focus to the dynamic effects of mindfulness, this study advances the mindfulness literature and encourages hospitality managers to leverage state mindfulness to reduce employee boredom experiences and work withdrawal.

考虑到动态的服务环境，酒店一线员工需要正念来管理不可预测的客户需求。在以往研究主要关注特质正念的基础上，本研究借鉴了资源保护理论，阐述了状态正念作为一种重要的心理资源，如何缓解员工的无聊体验和工作退缩。此外，本研究还将工作意义引入到状态正念的研究中，发现那些认为自己的工作不那么有意义的员工可能会从状态正念中获得更多的好处，这一点可以从状态正念后观察到的无聊感的明显减少中得到证明。通过多水平回归分析，对111名酒店员工10个工作日的经验抽样数据支持了上述假设。通过将焦点转移到正念的动态效应上，本研究推进了正念文献，并鼓励酒店管理人员利用状态正念来减少员工的无聊体验和工作退缩。

引用次数: 0

From McMindfulness to mimetic desire: reframing the “mindfulness gaze” in tourism 从McMindfulness到模仿欲望：重构旅游中的“正念凝视”

IF 12.4 1区管理学 Q1 ENVIRONMENTAL STUDIES

Tourism Management

Pub Date : 2025-12-25 DOI: 10.1016/j.tourman.2025.105386

Hakan Sezerel , Viachaslau Filimonau , C. Michael Hall

Mindfulness has become a featured aspect of global tourism, including forest bathing retreats, digital detox packages, and luxury wellness resorts. These are marketed as ways to improve well-being, self-awareness, and sustainability. However, McMindfulness highlights how commercialisation often undermines its ethical and philosophical roots, turning it into a commodified product mainly accessible to the privileged. This paper reinterprets mindfulness in tourism as a mindfulness gaze, a socially constructed and mediated way of viewing, shaped by promotional aesthetics, influencer culture, and social class. Using Girard's theory of mimetic desire, it suggests that mindfulness experiences are pursued not only for their intrinsic benefits but also because they are admired and copied by influencers, fostering cycles of imitation and rivalry. The paper argues that mimetic desire drives the mindfulness gaze; rivalry widens the gap between mindful rhetoric and unsustainable practice; and the visual politics of this gaze reinforce privilege and moral binaries.

正念已经成为全球旅游的一个特色，包括森林浴、数字排毒套餐和豪华健康度假村。这些都被推销为提高幸福感、自我意识和可持续性的方法。然而，McMindfulness强调了商业化如何经常破坏其伦理和哲学根源，将其变成主要供特权阶层使用的商品化产品。本文将旅游中的正念重新解释为正念凝视，这是一种由宣传美学、影响者文化和社会阶层塑造的社会建构和中介的观看方式。根据吉拉德的模仿欲望理论，人们追求正念体验不仅是因为其内在的好处，还因为它们受到影响者的钦佩和模仿，从而形成模仿和竞争的循环。本文认为，模仿欲望驱动正念凝视；竞争扩大了有意识的言辞和不可持续的实践之间的差距；这种凝视的视觉政治强化了特权和道德的二元性。

引用次数: 0

Digital storytelling in VR museums: How interaction with museum treasures affects tourists’ responses? VR博物馆中的数字叙事：与博物馆珍宝的互动如何影响游客的反应？

IF 12.4 1区管理学 Q1 ENVIRONMENTAL STUDIES

Tourism Management

Pub Date : 2025-12-19 DOI: 10.1016/j.tourman.2025.105376

Qiuxia Chen , Xiaoting Huang , Shanshi Li

Despite the widespread use of virtual reality (VR) technology in museums, the impact of interacting with museum treasures in the virtual world on tourists' responses remains underexplored. Drawing on narrative transportation theory, this study adopts an explanatory sequential mixed-methods design, combining an experiment with follow-up interviews. Study 1 recruited 128 participants and employed both self-report measures and physiological indicators (i.e., electrodermal activity) to examine how interactions with museum treasures influence narrative transportation, memorable tourism experiences, and subsequent engagement behaviors. Building on these findings, Study 2 conducted semi-structured interviews with 20 participants to provide deeper insights and contextualize the quantitative results. The study finds that interaction with museum treasures enhances tourists’ memorable experiences and engagement, mediated by emotional arousal and immersion and moderated by narrative format. This study advances narrative transportation theory by elucidating how the interplay between narrative format and artifact-human interaction shapes transportation and subsequent behavioral responses in virtual environments. Practical guidance for designing engaging digital experiences in cultural tourism settings are highlighted.

尽管虚拟现实（VR）技术在博物馆中得到了广泛的应用，但在虚拟世界中与博物馆珍品互动对游客反应的影响仍未得到充分探讨。本研究借鉴叙事运输理论，采用解释性序贯混合方法设计，实验与随访访谈相结合。研究1招募了128名参与者，采用自我报告测量和生理指标（即皮肤电活动）来研究与博物馆宝藏的互动如何影响叙事运输、难忘的旅游体验和随后的参与行为。在这些发现的基础上，研究2对20名参与者进行了半结构化访谈，以提供更深入的见解并将定量结果置于背景中。研究发现，与博物馆珍品的互动增强了游客的难忘体验和参与，以情感唤醒和沉浸为中介，并受到叙事形式的调节。本研究通过阐明叙事格式和人工交互之间的相互作用如何影响虚拟环境中的运输和随后的行为反应，推进了叙事运输理论。重点介绍了在文化旅游环境中设计引人入胜的数字体验的实用指南。

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引用次数: 0

Housing wealth, mortgage debt, and tourism demand: Navigating urban-rural institutional divides and financial constraints in the context of China 住房财富、抵押贷款债务和旅游需求：中国背景下的城乡制度鸿沟和金融约束

IF 12.4 1区管理学 Q1 ENVIRONMENTAL STUDIES

Tourism Management

Pub Date : 2025-12-19 DOI: 10.1016/j.tourman.2025.105381

Yiying Li , Long Wen , Richard T.R. Qiu , Chang Liu

The relationship between housing markets and tourism demand involves a tension between the stimulating "wealth effect" and the constraining "crowding-out effect" of mortgage debt. Crucially, this dynamic depends on institutional environment. Using China Family Panel Studies data (2014–2020) and the Exact Affine Stone Index demand system, this study analyzes how this tension varies across China's urban-rural institutional divide. Findings reveal stark institutional disparities. Urban housing wealth (characterized by high liquidity) significantly boosts tourism's budget share; this effect is muted and conditional for rural households (characterized by illiquid assets). Crucially, mortgage debt exerts a potent crowding-out effect, dampening tourism spending as income rises. Urban tourism demand follows complex income patterns and is price-elastic, while rural tourism grows proportionally with income and is inelastic. Results underscore the need to integrate institutional context and financial constraints alongside wealth when analyzing discretionary consumption like tourism in rapidly evolving economies.

房地产市场和旅游需求之间的关系涉及刺激“财富效应”和抵押贷款债务的约束“挤出效应”之间的紧张关系。至关重要的是，这种动态取决于制度环境。利用中国家庭面板研究数据（2014-2020）和精确仿射石指数需求系统，本研究分析了这种紧张关系在中国城乡制度鸿沟中的变化。调查结果揭示了严重的制度差异。城市住房财富（以高流动性为特征）显著提高了旅游的预算份额；这种影响对农村家庭（以非流动资产为特征）来说是微弱的和有条件的。最关键的是，抵押贷款债务产生了强大的挤出效应，随着收入的增加，它抑制了旅游支出。城市旅游需求遵循复杂的收入模式，具有价格弹性，而乡村旅游需求与收入成比例增长，缺乏弹性。研究结果强调，在分析快速发展的经济体中的旅游等可自由支配消费时，需要将制度背景和财务约束与财富结合起来。

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引用次数: 0

A time-varying behavioral economic model for dynamic hotel demand analysis 动态酒店需求分析的时变行为经济模型

IF 12.4 1区管理学 Q1 ENVIRONMENTAL STUDIES

Tourism Management

Pub Date : 2025-12-18 DOI: 10.1016/j.tourman.2025.105382

Gabrielle Lin , Xinyang Liu , Jason Li Chen

This study addresses the static limitations of current behavioral economic models by developing and empirically validating a novel time-varying behavioral economic model. Integrating a behavioral economic framework with nonlinear time-varying parameter estimation via a Bayesian approach, the model is empirically demonstrated through a hotel booking dataset. Results reveal significant heterogeneity in key behavioral characteristics (baseline demand and price sensitivity) across diverse customer segments (families vs. non-families, early vs. late bookers). Furthermore, these parameters evolve dynamically over time, exhibiting distinct seasonal patterns in price responsiveness, particularly in resort hotels. The proposed model provides a more granular understanding of consumer behavior, offering a robust tool for enhanced dynamic pricing, customer segmentation, and micro-targeted hotel management strategies in changing markets.

本研究通过开发和实证验证一种新的时变行为经济模型，解决了当前行为经济模型的静态局限性。通过贝叶斯方法将行为经济框架与非线性时变参数估计相结合，通过酒店预订数据集对该模型进行了实证验证。结果显示，在不同的客户群体（家庭与非家庭、早预订与晚预订）中，关键行为特征（基线需求和价格敏感性）存在显著的异质性。此外，这些参数随着时间的推移而动态演变，在价格响应方面表现出明显的季节性模式，尤其是在度假酒店。所提出的模型提供了对消费者行为的更细致的理解，为在不断变化的市场中增强动态定价、客户细分和微目标酒店管理策略提供了一个强大的工具。

引用次数: 0

Does visual pollution increase deviant tourist behavioral intention? From the perspective of aesthetic cues 视觉污染是否增加旅游者越轨行为意愿？从审美线索的角度

IF 12.4 1区管理学 Q1 ENVIRONMENTAL STUDIES

Tourism Management

Pub Date : 2025-12-18 DOI: 10.1016/j.tourman.2025.105377

Tian Lan , Yue Liu , Shuangyu Xu , Ruizhi Yuan , Xingyang Lv

While beautiful landscapes captivate tourists and evoke positive emotions, visual pollution (e.g., excessive signage, incongruent sculptures) can disrupt tourist experiences. This study examines how visual pollution influences deviant tourist behavior, a growing concern in recent years. Adopting a multi-method approach that includes text mining of online reviews, field observation, the Implicit Association Test, scenario-based narrative game, and controlled experiments, this study demonstrates that visual pollution leads to higher deviant behavioral intention through the sequential mediating effect of aesthetic dissonance and negative emotion. Moreover, cognitive processing style and aesthetic sensitivity are found to moderate the effect of visual pollution. Visualizers and individuals with high aesthetic sensitivity, who are more attuned to aesthetic disruptions, react more negatively. By bridging theories of environmental aesthetics and aesthetic dissonance, this research underscores the importance of preserving visually harmonious landscapes to enhance visitor experience and promote responsible tourism.

虽然美丽的风景吸引游客，唤起积极的情绪，但视觉污染（如过多的标识，不一致的雕塑）会破坏游客的体验。本研究探讨视觉污染如何影响越轨旅游行为，这是近年来日益受到关注的问题。本研究采用网络评论文本挖掘、现场观察、内隐联想测试、基于场景的叙事游戏和对照实验等多方法研究发现，视觉污染通过审美失调和负面情绪的序贯中介作用导致更高的越轨行为意图。此外，认知加工方式和审美敏感性对视觉污染的影响有调节作用。视觉化者和审美敏感度高的人，对审美干扰更敏感，反应更消极。通过连接环境美学和审美失调的理论，本研究强调了保护视觉和谐景观对增强游客体验和促进负责任旅游的重要性。

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引用次数: 0

Can travel change the world? Certainty smile curve of visitor trajectory patterns shapes restaurant success 旅行能改变世界吗？游客轨迹模式的确定性微笑曲线塑造了餐厅的成功

IF 12.4 1区管理学 Q1 ENVIRONMENTAL STUDIES

Tourism Management

Pub Date : 2025-12-18 DOI: 10.1016/j.tourman.2025.105380

Hui Li, Xuanwen Ding

The significance of individuals' travel trajectories in business has been widely recognized. However, how and why consumer trajectory patterns impact firm success remain insufficiently understood. This study examines the effect of the degree of certainty in visitors' trajectory patterns in dining at restaurants. Leveraging 17 years of observational data covering 22,589 restaurants and 1.42 million visitors, we examine the influence of visitor “foraging” trajectory certainty on restaurant ratings and survival rates. Visitor trajectory certainty has a U-shaped effect on ratings, which is mediated by those individuals’ “experience value” (the value, both hedonic and utilitarian, that they derive from the dining experience, as noted in their restaurant rating reviews), and a linear positive relationship with survival. Overall, the relationship between visitor trajectory certainty and restaurant success follows a U-shaped curve, referred to as the “certainty smile curve”. Furthermore, the spatial distribution range of the trajectory moderates the impact of trajectory certainty.

个人旅行轨迹在商业中的重要性已得到广泛认可。然而，消费者轨迹模式影响企业成功的方式和原因仍然没有得到充分的理解。本研究考察了在餐馆用餐的游客轨迹模式的确定性程度的影响。利用17年的观察数据，涵盖22,589家餐厅和142万游客，我们研究了游客“觅食”轨迹确定性对餐厅评级和存活率的影响。游客轨迹确定性对评级有u型影响，这是由这些个人的“体验价值”（他们从用餐体验中获得的享乐和功利价值，正如他们在餐厅评级评论中所指出的那样）介导的，与生存呈线性正相关。总体而言，游客轨迹确定性与餐厅成功之间的关系遵循u型曲线，被称为“确定性微笑曲线”。此外，轨迹的空间分布范围调节了轨迹确定性的影响。

引用次数: 0

When helping helps or hurts: Leadership responses to pro-customer deviance and their divergent effects on service innovation 当帮助是帮助还是伤害：领导对亲顾客偏差的反应及其对服务创新的不同影响

IF 12.4 1区管理学 Q1 ENVIRONMENTAL STUDIES

Tourism Management

Pub Date : 2025-12-16 DOI: 10.1016/j.tourman.2025.105378

Jiajing Hu, Zinan Wang, Yan Liu

Pro-customer deviance (PCD), which refers to frontline employees' deliberate bending of rules to better serve customers, represents a central paradox in hospitality management. While such behavior enhances customer experience, it simultaneously challenges operational consistency and institutional control. This study examines how leaders' interpretations of PCD influence its transformation into service innovation. Drawing on paradox theory, attention-based view, and regulatory focus theory, we develop and test a dual-pathway model using matched survey data from 364 employee–leader dyads in Chinese hotels. Results reveal a double-edged effect: promotion-focused leaders perceive PCD as an opportunity for improvement and respond with paradoxical leadership behavior, fostering innovation; prevention-focused leaders, in contrast, view PCD as a threat and reinforce routines replication, constraining innovation. These findings clarify how leaders’ cognitive and motivational framing of paradoxical behaviors determines whether deviance becomes a catalyst or constraint for innovation. The study advances multilevel theorizing on bottom-up innovation and provides actionable guidance for balancing discretion and standardization in hospitality service systems.

“亲客偏差”（Pro-customer deviance， PCD）指的是一线员工为了更好地服务客户而故意歪曲规则，这是酒店管理中的一个核心悖论。虽然这种行为增强了客户体验，但同时也挑战了操作一致性和制度控制。本研究考察了领导者对PCD的理解如何影响其向服务创新的转变。本文运用悖论理论、注意基础理论和监管焦点理论，利用364位中国酒店员工-领导对的匹配调查数据，构建并检验了一个双路径模型。研究结果揭示了一种双刃剑效应：以晋升为中心的领导者将PCD视为改进的机会，并以自相矛盾的领导行为做出回应，促进创新；相反，注重预防的领导者将PCD视为一种威胁，并加强常规复制，从而限制了创新。这些发现阐明了领导者对矛盾行为的认知和动机框架如何决定偏差是成为创新的催化剂还是约束。本研究提出了自下而上创新的多层次理论，为平衡酒店服务系统的自由裁量权和标准化提供了可操作的指导。

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引用次数: 0

Influence of accelerated retrospective time perception on travel intention: A moderated mediation model of future time anxiety and temporal significance 加速回溯时间知觉对旅行意愿的影响：未来时间焦虑和时间显著性的中介模型

IF 12.4 1区管理学 Q1 ENVIRONMENTAL STUDIES

Tourism Management

Pub Date : 2025-12-11 DOI: 10.1016/j.tourman.2025.105369

Xingyang Lv , Shanshan Liu , Xiaoxiao Fu , Tian Lan

Subjective time perception plays a crucial role in shaping individuals’ behavior. This study examines how accelerated retrospective time perception influences travel intention, as well as the underlying psychological mechanism and boundary conditions through three experiments. The analysis yielded three findings: (1) Accelerated retrospective time perception significantly enhances travel intention, exerting a stronger effect than the “time flies” perception. (2) Future time anxiety, triggered by accelerated retrospective time perception, serves as a key psychological mechanism driving travel intention. (3) Temporal significance moderates the effect of accelerated retrospective time perception on future time anxiety, which in turn influences travel intention. This research introduces accelerated retrospective time perception as a novel variable in the study of tourism and offers new directions for understanding tourism consumer behavior.

主观时间知觉对个体行为的形成起着至关重要的作用。本研究通过三个实验，探讨回溯性时间知觉加速对旅行意愿的影响，以及潜在的心理机制和边界条件。结果表明：(1)加速的回顾性时间知觉显著增强了旅游意愿，其作用强于“时光飞逝”知觉。(2)回溯性时间感知加速触发的未来时间焦虑是驱动旅行意愿的关键心理机制。(3)时间显著性调节了回溯时间加速感知对未来时间焦虑的影响，而未来时间焦虑又反过来影响出行意愿。本研究将加速回溯时间知觉作为旅游研究的新变量引入，为理解旅游消费者行为提供了新的方向。

引用次数: 0

From virtual to physical: The spillover effects of digital games on tourist destinations 从虚拟到现实：数字游戏对旅游目的地的溢出效应

IF 12.4 1区管理学 Q1 ENVIRONMENTAL STUDIES

Tourism Management

Pub Date : 2025-12-05 DOI: 10.1016/j.tourman.2025.105370

Shufeng Lei , Jiwei Luo , Guofang Nan , Dahui Li

Digital games that integrate narrative elements with real-world destinations have gained increasing attention, significantly enhancing individuals' immersive experiences with destinations. This raises a pertinent question: how do such gaming experiences influence tourists' physical interactions with actual destinations? In this study, we examine the spillover effects of digital games on tourism by analyzing Black Myth: Wukong, a widely acclaimed game that combines rich storytelling with authentic geographical features. Leveraging the game's release as a natural experiment, we employ a difference-in-differences model to estimate its impact on tourist experiences. Our findings indicate that destinations featured in the game receive more favorable tourist experience reports compared to those not depicted. Further analysis reveals that this positive effect is negatively moderated by both the destination's pre-existing reputation and the tourists' level of expertise. As the first empirical investigation into the spillover effects of digital games on tourism, our study offers novel insights into how advanced technologies can be harnessed to enhance tourist experiences and inform destination marketing strategies.

将叙事元素与现实世界目的地相结合的数字游戏越来越受到关注，极大地增强了个人与目的地的沉浸式体验。这就提出了一个相关的问题：这种游戏体验如何影响游客与实际目的地的物理互动？在这项研究中，我们通过分析《黑色神话：悟空》来检验数字游戏对旅游业的溢出效应。《黑色神话：悟空》是一款广受好评的游戏，它将丰富的故事情节与真实的地理特征结合在一起。利用游戏的发行作为一个自然实验，我们使用差异中的差异模型来估计它对游客体验的影响。我们的研究结果表明，与那些没有被描述的目的地相比，游戏中出现的目的地获得了更有利的旅游体验报告。进一步的分析表明，这一积极影响被目的地原有的声誉和游客的专业水平负向调节。作为对数字游戏对旅游业溢出效应的首次实证调查，我们的研究为如何利用先进技术来增强旅游体验和为目的地营销策略提供了新颖的见解。

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