Tourism Management最新文献

英文中文

Refining treatment toward customer: How leader affiliative humor polishes hotel employee customer-oriented prosocial behavior

IF 10.9 1区管理学 Q1 ENVIRONMENTAL STUDIES

Tourism Management

Pub Date : 2025-01-29 DOI: 10.1016/j.tourman.2025.105141

Fu Yang, Yilan Liu

To succeed in growing and scaling hospitality organizations, leaders have been portrayed as necessary for full development of hotel employees’ exceptional service. Grounded in emotions as social information theory, our research uncovers how and when daily leader affiliative humor serves the function of spurring hotel employee daily customer-oriented prosocial behavior. Across two time-lagged experience sampling methodology studies, the results from multilevel path analysis indicated that daily leader affiliative humor leads to decreased daily hotel employee inauthenticity, thereby improving daily hotel employee customer-oriented prosocial behavior. We further found that the benefits of leader affiliative humor are amplified when hotel employee perspective taking is higher as opposed to lower. Altogether, our study paves the way for promising future endeavors of promoting hotel employee customer-oriented prosocial behavior, and yields practical insights that assist hospitality organizations in delivering more satisfying customer service.

引用次数: 0

Robots make me feel more like a human! Investigating how employee-robot engagement reduces workplace depersonalization

IF 10.9 1区管理学 Q1 ENVIRONMENTAL STUDIES

Tourism Management

Pub Date : 2025-01-27 DOI: 10.1016/j.tourman.2025.105149

Xin Liu , Lu Zhang , Zhibin Lin , Xinhua Guan

Recent research has begun to investigate employee-robot interactions, but the impact of employee-robot engagement in the workplace still requires further exploration. This research adopted a perspective of psychological empowerment to uncover the mechanisms and boundary conditions between employee-robot engagement and workplace depersonalization. A mixed-method research design with three studies was employed. Study 1 involved a qualitative research approach and developed a theoretical model of employee-robot engagement under robot-related psychological empowerment, which includes meaning, competence, self-determination, and impact. Study 2 consisted of an online experiment, and the results revealed that employee-robot engagement can significantly reduce the presence of depersonalization. Study 3 employed a questionnaire survey and demonstrated that employee-robot engagement, through robot-related psychological empowerment, reduced depersonalization, with developmental HR practices playing a moderating role. Our research expands human-robot interaction theories, and offers practical guidance for the adoption of service robots in tourism and hospitality organizations.

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引用次数: 0

Short- and long-term prediction and determinant analysis of tourism flow networks: A novel steady-state Markov chain method

IF 10.9 1区管理学 Q1 ENVIRONMENTAL STUDIES

Tourism Management

Pub Date : 2025-01-25 DOI: 10.1016/j.tourman.2025.105139

Jun Liu , Xiaohan Li , Yang Yang , Yuwei Tan , Tianhang Geng , Shenghong Wang

Predicting tourism flow networks offers important insights for destination development but remains a methodological challenge. This study develops a novel steady-state Markov chain method, leveraging trajectory big data to facilitate short- and long-term predictions of interactions and distributions between nodes in tourism flow networks, using Tibet as a case study. The results demonstrate that the tourism flow network effectively elucidates intricate interrelationships. In the short term, the one-step transition probability matrix identifies tourists' potential next destinations, reflecting dynamic network changes. Over the long term, the Markov chain steady-state vector uncovers the stable distribution of tourists, emphasizing shifts in node significance. Additionally, the determinants influencing tourism destinations and different nodes have continuously evolved, whether assessed from a global influence or spatial heterogeneity perspective. Beyond its theoretical contributions, this paper offers practical implications for destination planning and intelligent decision-making management information systems.

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引用次数: 0

What theory is and is not? The need for theorizing in tourism research

IF 10.9 1区管理学 Q1 ENVIRONMENTAL STUDIES

Tourism Management

Pub Date : 2025-01-24 DOI: 10.1016/j.tourman.2025.105150

Robin Nunkoo , John Armbrecht

引用次数: 0

Unlocking eudaimonic well-being: The transformative power of memorable travel experiences for people with physical disabilities

IF 10.9 1区管理学 Q1 ENVIRONMENTAL STUDIES

Tourism Management

Pub Date : 2025-01-22 DOI: 10.1016/j.tourman.2025.105135

Changjiang (Bruce) Tao , Zhiwei (CJ) Lin , Xiaoming Zhang

While research on memorable travel experiences (MTEs) is extensive, understanding their significance for tourists with physical disabilities (TwPDs) remains limited. This study employed qualitative methods to explore TwPDs’ experiences, revealing the essential components of MTEs, their impact on eudaimonic well-being, and the mechanisms underlying their transformation into profound states of well-being. Data collection involved 46 in-depth interviews and two focus groups in China, utilizing the critical incident technique and thematic analysis. MTEs for TwPDs emerge from immersive engagements with people, events, and objects in a disabling social context, categorized into interpersonal interaction, physical and mental challenges, and experiential discovery. Following MTEs, these tourists often engage in various forms of social comparison, leading to diverse eudaimonic well-being outcomes. The study underscores the transformative power of MTEs for TwPDs and highlights the crucial role of social comparison in boosting well-being, offering valuable insights for tourism policy and industry management.

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引用次数: 0

Tourism demand forecasting using compound pattern recognition

IF 10.9 1区管理学 Q1 ENVIRONMENTAL STUDIES

Tourism Management

Pub Date : 2025-01-21 DOI: 10.1016/j.tourman.2025.105138

Mingming Hu , Wenli Liang , Richard T.R. Qiu , Doris Chenguang Wu

Forecasting tourism demand is challenging due to complex seasonality and unexpected crises and events. Pattern recognition has been acknowledged as an effective tool for managing this uncertainty. This study develops a compound pattern recognition framework that dynamically compounds calendar and tourism demand volume patterns to forecast daily tourism demand. Adaptive similarity evaluation and optimal combination algorithm are incorporated into this process to capture the specific characteristics in the demand. An empirical examination of three tourist attractions in China demonstrates that this novel forecasting framework has achieved sound performance during both normal periods and the crisis of COVID-19. The findings provide tourism stakeholders with an effective solution for daily tourism demand forecasting tasks.

引用次数: 0

Wokeness in tourism management: Perceptions, attributes, and consequences

IF 10.9 1区管理学 Q1 ENVIRONMENTAL STUDIES

Tourism Management

Pub Date : 2025-01-21 DOI: 10.1016/j.tourman.2025.105131

Amandeep Dhir , N. Meenakshi , Juan Luis Nicolau , Puneet Kaur

Recent media articles highlight the rise of wokeness measures in the tourism and hospitality industry. Although the wokeness perspectives of the organization and travelers have been examined in this industry, employee voice has largely been ignored. This study aims to examine the different perceptions, attributes, and consequences of wokeness in the tourism and hospitality industry from the perspective of employees. A longitudinal qualitative research approach was adopted in which data collection was done through three studies conducted over more than two years using the open-ended essay method. Critical race theory (CRT) was used to explain the data. Wokeness is perceived to be a processual phenomenon in which different sources of wokeness and extents of authenticity are present. The consequences of implementing wokeness measures in tourism and hospitality organizations suggest that wokeness can have advantages as well as disadvantages. The study furthers the understanding of wokeness in the tourism and hospitality industry by clearly elucidating the voice of the insiders in an organization – its employees. Wokeness is perceived to be a multi-dimensional phenomenon emanating from internal and external sources, which could be authentic or inauthentic and can have advantages and disadvantages. Management can utilize the insights to consider woke initiatives and practices to improve employee and customer experience.

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引用次数: 0

Why restaurants survive? A perspective of word-of-mouth dispersion 为什么餐馆能生存？口碑传播的视角

IF 10.9 1区管理学 Q1 ENVIRONMENTAL STUDIES

Tourism Management

Pub Date : 2025-01-17 DOI: 10.1016/j.tourman.2025.105132

Xi Zhang , Xiaoxia Zhang , Sai Liang , Yang Yang , Rob Law

Survival represents a fundamental aspect of business development, particularly for small-sized businesses. This study introduces a comprehensive framework for examining the determinants of restaurant survival from the perspective of word-of-mouth dispersion. Utilizing data collected from Yelp, we analyzed a sample of 9606 randomly selected restaurants across 309 cities in the United States from January 2018 to February 2022. Our findings revealed that topic dispersion exhibits a negative relationship with restaurant survival, albeit with a diminishing marginal effect. Conversely, sentiment dispersion demonstrates a positive but decreasing marginal relationship with restaurant survival. We also observed negative moderating effects of review length on the aforementioned relationships. The findings enhance our theoretical comprehension of the survival among small-sized businesses and offer practical recommendations for both restaurant owners and platform managers.

生存是企业发展的一个基本方面，对于小型企业来说尤其如此。本研究引入了一个综合框架，从口碑分散的角度研究餐厅生存的决定因素。利用从 Yelp 收集到的数据，我们分析了 2018 年 1 月至 2022 年 2 月期间在美国 309 个城市中随机抽取的 9606 家餐厅样本。我们的研究结果表明，话题离散度与餐厅存活率呈负相关，尽管边际效应递减。相反，情感离散度与餐厅存活率呈正相关，但边际效应递减。我们还观察到评论长度对上述关系的负调节作用。这些发现增强了我们对小型企业生存状况的理论理解，并为餐馆老板和平台管理者提供了实用建议。

引用次数: 0

Knowledge transfer and knowledge management in tourism organisations: A widening and deepening research agenda 旅游组织的知识转移和知识管理：一个扩大和深化的研究议程

IF 10.9 1区管理学 Q1 ENVIRONMENTAL STUDIES

Tourism Management

Pub Date : 2025-01-15 DOI: 10.1016/j.tourman.2024.105121

Gareth Shaw , Allan M. Williams

There have been substantial developments in research on knowledge management in the tourism economy in recent years. This is illustrated by the broadening of research away from an initial focus on hotels to a range of organizational forms as well as emergent issues such as climate change and online platforms. However, the research has mostly been fragmented, examining particular knowledge processes rather than overall knowledge management. Absorptive capacity models (ACAP) provide one means to address this research gap and their application and adaptation in tourism research is assessed. Particular attention is paid to the relationship between knowledge and uncertainty because how the latter is engaged with, determines how knowledge is managed and applied. Five potential foci for future research on ACAP are identified namely: uncertainty and crises, micro-foundations and nature of knowledge, intra-organizational knowledge theories, inter-organizational processes, and methodological issues.

近年来，旅游经济中的知识管理研究取得了长足的发展。研究的范围从最初的酒店扩展到一系列组织形式，以及气候变化和在线平台等紧急问题，说明了这一点。然而，研究大多是碎片化的，研究特定的知识过程，而不是整体的知识管理。吸收能力模型（ACAP）为解决这一研究缺口提供了一种手段，并对其在旅游研究中的应用和适应性进行了评价。特别关注知识和不确定性之间的关系，因为后者如何参与，决定了如何管理和应用知识。确定了未来ACAP研究的五个潜在焦点：不确定性和危机、知识的微观基础和性质、组织内知识理论、组织间过程和方法问题。

引用次数: 0

The collision of tradition and fashion: How anthropomorphizing museum exhibits influences cultural inheritance 传统与时尚的碰撞：拟人化博物馆展品如何影响文化传承

IF 10.9 1区管理学 Q1 ENVIRONMENTAL STUDIES

Tourism Management

Pub Date : 2025-01-13 DOI: 10.1016/j.tourman.2025.105133

Shasha Cai , Derong Lin , Honggen Xiao

This study examined how museum exhibit anthropomorphism (MEA) influences cultural inheritance from the perspective of visitor cultural learning. Study 1 utilized a TF-IDF improved LDA topic model to identify the psychological processes and learning outcomes associated with MEA and developed a conceptual model. Study 2 validated this model through a scenario-based experiment (N = 302). Findings revealed that MEA fosters cultural inheritance by generating three positive learning outcomes: disseminating historical knowledge, improving value cognition, and awakening heritage responsibility. Perceived playfulness and sense of presence were found to be significant mediators between MEA and visitors’ cultural learning outcomes, while processing fluency was not. The research contributes to knowledge on novel outcomes of anthropomorphism from communal-educational perspectives. Practical implications for museums are also discussed.

本研究从游客文化学习的角度探讨博物馆展品拟人化对文化传承的影响。研究1利用TF-IDF改进的LDA主题模型来识别与MEA相关的心理过程和学习结果，并建立了一个概念模型。研究2通过基于场景的实验（N = 302）验证了该模型。研究发现，MEA通过传播历史知识、提高价值认知和唤醒遗产责任三个方面的积极学习成果来促进文化传承。感知的游戏性和存在感是MEA与游客文化学习结果之间的显著中介，而加工流畅性则不是。该研究有助于从社区教育的角度了解拟人化的新成果。本文还讨论了对博物馆的实际意义。

引用次数: 0

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