Tourism Management最新文献

英文中文

Guided yet constrained: The inverted U-shaped effect of house rules on P2P accommodation rental performance 引导而又约束：房屋规则对 P2P 住宿租赁绩效的倒 U 型效应

IF 10.9 1区管理学 Q1 ENVIRONMENTAL STUDIES

Tourism Management

Pub Date : 2024-11-16 DOI: 10.1016/j.tourman.2024.105081

Yuan Wang , Yu Fu , Xiang (Robert) Li

House rules are essential for P2P accommodation hosts to regulate guest behavior and manage their properties; however, they can also represent a double-edged sword for guests. This research proposes to examine the joint effects of house rules from the perspective of human territoriality, and highlights two psychological mechanisms—uncertainty reduction and psychological reactance—that underline the nonlinear relationship between the number of house rules and rental performance. A sample of 12,108 Airbnb listings was processed using semi-supervised machine learning techniques as well as ordinary least squares and Bayesian estimations. Findings revealed an inverted U-shaped relationship: the number of house rules initially had a positive impact on rental performance, but this effect turned negative beyond a certain threshold. This relationship was mitigated by customer review volume. Conditions for the existence of an inverted U-shaped relationship were formally tested via Bayesian posterior distributions. Experimental evidence provided further support for the proposed mechanisms.

房屋规则对于 P2P 住宿房东规范客人行为和管理其房产至关重要；然而，对于客人来说，这些规则也可能是一把双刃剑。本研究拟从人类地域性的角度研究房屋规则的联合效应，并强调两种心理机制--不确定性降低和心理反应--强调了房屋规则数量与租赁业绩之间的非线性关系。我们使用半监督机器学习技术以及普通最小二乘法和贝叶斯估计法处理了 12108 份 Airbnb 房源样本。研究结果显示了一种倒 U 型关系：房屋规则的数量最初对租赁业绩有积极影响，但超过一定阈值后，这种影响就变成了消极影响。客户评论量缓解了这种关系。通过贝叶斯后验分布对倒 U 型关系存在的条件进行了正式检验。实验证据为所提出的机制提供了进一步支持。

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引用次数: 0

Passengers as defenders: Unveiling the role of customer-company identification in the trust-customer citizenship behaviour relationship within ride-hailing context 乘客是捍卫者：揭示顾客与公司之间的认同在乘车旅行背景下信任与顾客公民行为关系中的作用

IF 10.9 1区管理学 Q1 ENVIRONMENTAL STUDIES

Tourism Management

Pub Date : 2024-11-14 DOI: 10.1016/j.tourman.2024.105086

Linlin Su , Xusen Cheng , Alex Zarifis

Ride-hailing platforms such as Didi, Uber, and Lyft have changed the travel industry. Promoting the passengers' trust in platform and customer citizenship behaviour (CCB) is both challenging and important. This study employed a mixed-methods design, consisting of 21 interviews and 351 online surveys, to develop and examine the trust-CCB model in the ride-hailing context. Our findings reveal that platforms can foster passengers' trust by sending service-related signals (i.e., service quality and structure assurance) and a firm-related signal (i.e., platform reputation). Customer-company identification (CCI) mediates the relationship between passengers' trust and CCB, where passengers engage in CCB by providing recommendations, exhibiting forgiving behaviour, providing feedback, and participating in research in ride-hailing. Additionally, firm-related signals, including platform size and reputation, enhance the positive relationship between trust and CCI. These findings contribute to the body of knowledge on trust, CCB, and signaling theory, providing potential practical implications for ride-hailing platforms.

滴滴、优步和 Lyft 等打车平台改变了出行行业。提升乘客对平台的信任度和客户公民行为（CCB）既具有挑战性，又十分重要。本研究采用混合方法设计，包括 21 个访谈和 351 个在线调查，以开发和研究乘车环境下的信任-公民行为模型。我们的研究结果表明，平台可以通过发送服务相关信号（即服务质量和结构保证）和公司相关信号（即平台声誉）来促进乘客的信任。顾客-公司认同（CCI）是乘客信任与 CCB 之间关系的中介，乘客通过提供建议、表现出宽容行为、提供反馈和参与乘车研究来参与 CCB。此外，与公司相关的信号，包括平台规模和声誉，增强了信任与 CCI 之间的正相关关系。这些研究结果为有关信任、CCB 和信号理论的知识体系做出了贡献，为打车平台提供了潜在的现实意义。

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引用次数: 0

Does your company have the right influencer? Influencer type and tourism brand personality 您的公司是否拥有合适的影响者？影响者类型和旅游品牌个性

IF 10.9 1区管理学 Q1 ENVIRONMENTAL STUDIES

Tourism Management

Pub Date : 2024-11-12 DOI: 10.1016/j.tourman.2024.105079

Jin Zhang , Zhuoyan Shao , Kui Wang

Although virtual influencer marketing is emerging in tourism, few studies have demonstrated the influence of using virtual influencers on brand personality and how to enhance their endorsement efficacy. Across five experimental studies (n = 1,914), findings show that virtual influencers are judged to be less sincere but more exciting than their human counterparts. Such perceptions transfer to the tourism brands, making consumers view a brand endorsed by a virtual influencer as less sincere but more exciting than one endorsed by a human influencer. However, the disparity in sincere perception can be attenuated when virtual influencers are depicted as having empathy. In addition, aligning a virtual (vs. a human) influencer to brands that have an exciting (vs. sincere) personality enhanced endorsement effectiveness. The study extends downstream understanding of influencer endorsement on tourism brands and sheds light on how they can leverage virtual influencers to build favorable brand associations.

虽然虚拟影响者营销正在旅游业中兴起，但很少有研究证明使用虚拟影响者对品牌个性的影响以及如何提高其代言效果。在五项实验研究（n = 1,914）中，研究结果表明，与人类影响者相比，虚拟影响者被认为不那么真诚，但更令人兴奋。这种感知会转移到旅游品牌上，使消费者认为虚拟影响者代言的品牌不如人类影响者代言的品牌真诚，但更令人兴奋。然而，当虚拟影响者被描述为具有同理心时，真诚感的差异就会减弱。此外，将虚拟影响者（与人类影响者相比）与具有令人兴奋（与真诚）个性的品牌联系起来，也会提高代言效果。这项研究拓展了下游对旅游品牌影响者代言的理解，并揭示了如何利用虚拟影响者建立有利的品牌联想。

引用次数: 0

Rethinking perceived constraints for people with chronic diseases: Developing and validating a scale for tourists with mild dementia 重新思考慢性病患者感知到的制约因素：开发并验证轻度痴呆症游客量表

IF 10.9 1区管理学 Q1 ENVIRONMENTAL STUDIES

Tourism Management

Pub Date : 2024-11-07 DOI: 10.1016/j.tourman.2024.105082

Fangli Hu , Jun Wen , Danni Zheng , Yangyang Jiang , Haifeng Hou , Wei Wang

Although perceived constraints represent a well-documented concept, little research has specifically addressed vulnerable populations with chronic diseases. This study is among the first in tourism to explore perceived constraints for tourists with chronic diseases. It uses dementia as an example and draws on qualitative and quantitative data. We developed and validated a five-factor, 38-item scale to assess perceived constraints to outbound tourism for people with mild dementia. Factors include perceived incapability and uncertainties; dementia-friendly service access challenges; emotional fulfillment and adjustment challenges; medication management challenges; and travel procedures and financial challenges. Further investigation demonstrated that perceived constraints significantly contribute to this demographic's learned helplessness and negatively affect their future travel intentions. We have thus expanded accessible tourism beyond creating enjoyable experiences to fostering positive travel. Findings can inform experience design and encourage exploration of the travel behaviors of chronically ill individuals.

尽管感知到的制约因素是一个有据可查的概念，但很少有研究专门针对患有慢性疾病的弱势群体。本研究是旅游业中首次探讨慢性病游客感知制约因素的研究之一。它以老年痴呆症为例，利用了定性和定量数据。我们开发并验证了一个包含五个因素、38 个项目的量表，用于评估轻度痴呆症患者出境旅游时感知到的制约因素。这些因素包括感知到的无行为能力和不确定性；痴呆症友好服务的获取挑战；情感满足和适应挑战；药物管理挑战；以及旅行程序和财务挑战。进一步的调查表明，感知到的限制因素极大地助长了这一人群的习得性无助感，并对他们未来的旅游意向产生了负面影响。因此，我们将无障碍旅游从创造愉快的体验扩展到促进积极的旅行。研究结果可以为体验设计提供参考，并鼓励对慢性病患者的旅游行为进行探索。

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引用次数: 0

Progress in research on tourists with mental disorders: A critical review and the way forward 关于患有精神障碍的游客的研究进展：批判性回顾与前进方向

IF 10.9 1区管理学 Q1 ENVIRONMENTAL STUDIES

Tourism Management

Pub Date : 2024-11-07 DOI: 10.1016/j.tourman.2024.105083

Yangyang Jiang , Cenhua Lyu , M.S. Balaji

The global rise in mental disorders presents new challenges for tourism, an industry inadequately prepared to accommodate tourists with such conditions. Despite increasing scholarly interest in recent years, the study of tourists with mental disorders remains fragmented and underdeveloped. This work critically reviews 38 academic papers on this focal subject, published from 2004 to 2024, employing systematic narrative analysis. It identifies ten themes that map out the existing research across three stakeholder groups: tourists and caregivers, tourism providers, and governments and third parties. The literature synthesis offers an insightful and comprehensive overview of the current state of scientific knowledge in the field. Subsequently, an Inclusive Tourism Management Model is established, integrating the roles and responsibilities of various stakeholders, delineating challenges, and recommending strategies to ensure accessible and enriching tourism experiences for these tourists. Upon unveiling research gaps, this work proposes 13 research questions to guide theoretical, practical, and methodological advancements.

全球精神障碍患者的增加给旅游业带来了新的挑战，而旅游业在接待精神障碍患者方面准备不足。尽管近年来学术界对精神障碍游客的关注与日俱增，但对精神障碍游客的研究依然零散且发展不足。本著作采用系统的叙事分析方法，对 2004 年至 2024 年间发表的 38 篇有关这一焦点主题的学术论文进行了批判性评述。它确定了十个主题，描绘了三个利益相关群体的现有研究：游客和护理人员、旅游提供者以及政府和第三方。文献综述对该领域的科学知识现状进行了深入而全面的概述。随后，建立了全纳旅游管理模式，整合了各利益相关方的角色和责任，界定了挑战，并提出了战略建议，以确保为这些游客提供无障碍和丰富的旅游体验。在揭示研究空白后，本研究提出了 13 个研究问题，以指导理论、实践和方法论的进步。

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引用次数: 0

Understanding the airborne experiences of passengers with depression in long-haul air travels 了解患有抑郁症的乘客在长途旅行中的空中体验

IF 10.9 1区管理学 Q1 ENVIRONMENTAL STUDIES

Tourism Management

Pub Date : 2024-11-06 DOI: 10.1016/j.tourman.2024.105085

Mohan Li , Zongxun Han , Ping Zhou , Siyu Yang , Ziang Zhang

This qualitative study scrutinises the role of depression in mediating air travellers' in-flight experiences. Depression can turn a travelling body into a docile object subject to others’ judgment. As a consequence, the vulnerable body may become less connected with its surroundings. Nevertheless, atmospheres are everywhere. Thus, depressed bodies may receive the atmospheric influence in aircraft cabins. This is not a comfortable experience. The depressed bodies are thus found to actively retreat from the atmospheres by appropriating an assemblage of habit, skills, movement and materials. By conceptualising this dynamic tension (between receiving and preventing atmospheric effects), this study makes a theoretical contribution to expand atmospheric studies and the psychologic and psychiatric literature on depressive experiences. We also provide practical recommendations on cabin crew improvement, turbulence management, seating arrangements, public campaigns and technological innovation, which may make depressed passengers more comfortable on board.

这项定性研究探讨了抑郁症在调解航空旅客飞行体验中的作用。抑郁会将旅行中的身体变成一个听命于他人评判的对象。因此，脆弱的身体可能会减少与周围环境的联系。然而，氛围无处不在。因此，抑郁的身体可能会在机舱内受到大气的影响。这可不是一种舒适的体验。因此，人们发现，抑郁的身体会通过利用习惯、技能、动作和材料的组合，积极地从大气中撤退。通过概念化这种动态紧张关系（在接受和防止大气影响之间），本研究为拓展大气研究以及有关抑郁体验的心理学和精神病学文献做出了理论贡献。我们还就客舱乘务员的改进、湍流管理、座位安排、公共宣传和技术创新等方面提出了切实可行的建议，从而使抑郁乘客在飞机上更加舒适。

引用次数: 0

Doing the right thing? The hotel industry's management of, and reporting on, modern slavery 做正确的事？酒店业对现代奴隶制的管理和报告

IF 10.9 1区管理学 Q1 ENVIRONMENTAL STUDIES

Tourism Management

Pub Date : 2024-11-06 DOI: 10.1016/j.tourman.2024.105084

Mireia Guix , Maryam Lotfi

Little is known about the hotel's response to increased legislation on the unethical practice of modern slavery in their operations and supply chains. We examine i) the extent, and quality, of the content of their disclosures and the managerial actions, ii) the communication efforts, through moral legitimacy appeals, and iii) the managerial and disclosure gaps influenced by the UK Modern Slavery Act. Substantive actions dominate. Hotels focus on their direct operations and Tier 1 suppliers, and on isolated risk assessments and due diligence. They omit the victims' perspectives and remedies. By disclosing procedures and structures, hotels demonstrate ‘reasonable effort’ as a proxy for effectiveness in eliminating modern slavery. We advance legitimacy theory, identifying different disclosure behaviors based on either symbolic or substantive actions. We propose two new appeals—Value-based and Personal—relevant to human rights. Reporting turns into a discursive device for moral legitimacy, with implications for policy and practice.

对于酒店在其运营和供应链中对现代奴隶制这一不道德做法的立法力度加大所采取的应对措施，人们知之甚少。我们研究了 i) 其披露内容和管理行动的范围和质量；ii) 通过道德合法性呼吁进行的沟通努力；iii) 受英国《现代奴隶制法案》影响的管理和披露差距。实质性行动占主导地位。酒店关注的重点是其直接运营和一级供应商，以及孤立的风险评估和尽职调查。它们忽略了受害者的观点和补救措施。通过披露程序和结构，酒店展示了 "合理的努力"，以此作为消除现代奴隶制有效性的代表。我们推进了合法性理论，确定了基于象征性或实质性行动的不同披露行为。我们提出了两种与人权相关的新诉求--基于价值的诉求和个人诉求。报告变成了一种道德合法性的话语工具，对政策和实践产生了影响。

引用次数: 0

Gestalt food presentation: Its influence on visual appeal and engagement in the Instagram context 格式塔美食展示：在 Instagram 环境中对视觉吸引力和参与度的影响

IF 10.9 1区管理学 Q1 ENVIRONMENTAL STUDIES

Tourism Management

Pub Date : 2024-11-02 DOI: 10.1016/j.tourman.2024.105080

Jinha Lee , Heejin Lim , Woo Gon Kim

This study investigates the effect of gestalt food presentation on photo sharing intention by synthesizing a conceptual framework primarily based on the gestalt and dual coding theories. Study 1 found that gestalt grouping of food (gestalt vs. non-gestalt) influences visual appeal, and Study 2 revealed gestalt shape variation to impact photo sharing intention: females perceived a triangular grouping as more visually appealing than a rectangular grouping. Study 3 demonstrated that color variation in a gestalt is more effective on males, with Instagram caption length moderating the mediating effect of engagement. Study 4, conducted in a tourism-themed Instagram context, determined the interaction between gestalt presentation with human elements (hand-in-frame) and Instagram caption to improve both engagement toward a tourism agency and destination visit intention. This paper provides extensive and novel insights for marketers and academics interested in optimizing visual effects on social media.

本研究以格式塔理论和双重编码理论为主要基础，综合概念框架，探讨了格式塔食物展示对照片分享意向的影响。研究 1 发现，食物的格式塔分组（格式塔与非格式塔）会影响视觉吸引力；研究 2 揭示了格式塔形状变化对照片分享意向的影响：女性认为三角形分组比矩形分组更具视觉吸引力。研究 3 表明，图案中的颜色变化对男性更有效，Instagram 标题的长度调节了参与的中介效应。研究 4 是在以旅游为主题的 Instagram 环境中进行的，它确定了带有人类元素（手在框架内）的格式塔展示与 Instagram 标题之间的交互作用，从而提高了对旅游机构的参与度和目的地访问意向。本文为有志于优化社交媒体视觉效果的营销人员和学者提供了广泛而新颖的见解。

引用次数: 0

IF 10.9 1区管理学 Q1 ENVIRONMENTAL STUDIES

Tourism Management

Pub Date : 2024-10-21 DOI: 10.1016/j.tourman.2024.105078

David Bowen

引用次数: 0

Leveraging social capital for destination promotion in the metaverse: The Enoverse case 利用社会资本在元宇宙中推广目的地：Enoverse 案例

IF 10.9 1区管理学 Q1 ENVIRONMENTAL STUDIES

Tourism Management

Pub Date : 2024-10-19 DOI: 10.1016/j.tourman.2024.105072

Francesco Di Paolo, Debora Bettiga, Lucio Lamberti

This study examines the challenges of metaverse-driven community innovation in the context of rural tourism. Through an in-depth case study, we analyse the social capital dynamics within an Italian winery consortium that ventured into the metaverse through a project called Enoverse to promote local wine and rural territory. The results show that the complexity and novelty inherent in the implementation of a presence in the metaverse to provide a consistent and authentic territorial and product experience requires and fosters stakeholder cohesion and participation. This promotes tourism by enhancing stakeholder engagement, inclusion, and satisfaction. Drawing on social capital theory, the establishment of network mechanisms and actor connectivity facilitates innovative promotion of rural destinations. This study contributes to the growing body of literature on the role of virtual environments in promoting tourism, specifically in the wine industry.

本研究探讨了在乡村旅游背景下，由元网络驱动的社区创新所面临的挑战。通过深入的案例研究，我们分析了一个意大利酒庄联盟内部的社会资本动态，该联盟通过一个名为 "Enoverse "的项目涉足元网络，以推广当地葡萄酒和乡村旅游。研究结果表明，为了提供一致、真实的地域和产品体验，在元宇宙中开展业务具有内在的复杂性和新颖性，这需要并促进利益相关者的凝聚力和参与。这可以提高利益相关者的参与度、包容性和满意度，从而促进旅游业的发展。借鉴社会资本理论，建立网络机制和行为者连接有助于创新性地推广乡村旅游目的地。关于虚拟环境在促进旅游业（尤其是葡萄酒业）发展中的作用的文献越来越多，本研究为这方面的文献做出了贡献。

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全部化学•材料生命科学医学物理工程技术环境•农林材料科学地球科学法学管理学化学环境科学与生态学计算机科学教育学经济学农林科学人文科学生物学数学物理与天体物理心理学综合性期刊其他工业工程理学历史学农学文学信息工程

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