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The tourist metasafety framework (TMF): Toward a holistic understanding of tourist safety 游客元安全框架(TMF):全面了解游客安全
IF 10.9 1区 管理学 Q1 ENVIRONMENTAL STUDIES Pub Date : 2024-10-10 DOI: 10.1016/j.tourman.2024.105071
Chaowu Xie , Mengting Wang , Jiangchi Zhang , Songshan Sam Huang , Jun Yu
This article introduces the Tourist Metasafety Framework, integrating state and trait safety for a holistic view of tourist safety. Utilizing LDA, Study 1 analyzed 650 tourist interviews, revealing three dimensions of state safety—physiological, psychological, and ontological—and identifying trait safety as secure attachment. Study 2 explored the influence of the TMF componeents on tourist safety behavior, finding that secure attachment positively impacts safety compliance and participation. Additionally, the three dimensions of state safety serve as parallel mediators between secure attachment and safety behaviors, while the public opinion climate of risk negatively moderates this relationship. This research elucidates the behavioral regulation process of tourist metasafety as "trait safety → state safety → safety response," offering theoretical insights and practical guidance for enhancing tourist safety behaviors and managing negative public opinions in tourist destinations.
本文介绍了 "游客元安全框架"(Tourist Metasafety Framework),该框架整合了状态安全和特质安全,从而为游客安全提供了一个整体视角。利用 LDA,研究 1 分析了 650 个游客访谈,揭示了状态安全的三个维度--生理、心理和本体,并将特质安全确定为安全依恋。研究 2 探讨了 TMF 构成要素对游客安全行为的影响,发现安全依恋对安全遵守和参与有积极影响。此外,国家安全的三个维度在安全依恋和安全行为之间起到了平行中介的作用,而风险的舆论氛围则对这种关系起到了负面调节作用。该研究阐明了 "特质安全→状态安全→安全反应 "的旅游元安全行为调节过程,为旅游目的地加强旅游安全行为和管理负面舆情提供了理论启示和实践指导。
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引用次数: 0
Balancing economic benefits and environmental costs: Introducing carbon footprint indicators in tourist market targeting 平衡经济效益与环境成本:在旅游市场定位中引入碳足迹指标
IF 10.9 1区 管理学 Q1 ENVIRONMENTAL STUDIES Pub Date : 2024-10-09 DOI: 10.1016/j.tourman.2024.105066
Inmaculada Gallego , Xavier Font , Anna Torres-Delgado
We argue that governments’ decisions to target certain tourist markets must consider both benefits and costs. We design a composite indicator methodology to assess economic benefits, using six classic indicators of market desirability (leadership, dynamism, seasonality, length of stay, expenditure and connectivity), which we complement with two carbon footprint indicators indicative of some of the costs incurred by the planet (CO2e per tourist night and CO2e per tourist trip). We model how target market decisions should change as the weight given to carbon costs changes from zero (current scenario) to 25% and 50% in the set of indicators used to select target markets. Adding carbon data in a cost-benefit analysis makes regional and national markets much more attractive than distant markets due to their low carbon footprints, despite shorter tourist stays or lower expenditures. Our method can inform government strategies to decarbonize while maintaining a clear market focus.
我们认为,政府在决定以某些旅游市场为目标时,必须同时考虑收益和成本。我们设计了一种综合指标方法来评估经济效益,使用了六项衡量市场可取性的经典指标(领导力、活力、季节性、停留时间、支出和连通性),并辅以两项碳足迹指标(每晚游客产生的二氧化碳当量和每次游客旅行产生的二氧化碳当量),这两项指标表明了地球所产生的一些成本。当碳成本在目标市场选择指标中的权重从零(当前情况)变为 25% 和 50% 时,我们将模拟目标市场决策应如何变化。在成本效益分析中加入碳数据后,尽管游客停留时间较短或支出较低,但由于碳足迹较低,地区和国家市场比远郊市场更具吸引力。我们的方法可以为政府的去碳化战略提供参考,同时保持明确的市场重点。
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引用次数: 0
Spatial concentration of intra-urban tourist activities and inter-group differences between Asian, European and North American travelers in Korean cities 韩国城市中亚洲、欧洲和北美游客城市内旅游活动的空间集中度和群体间差异
IF 10.9 1区 管理学 Q1 ENVIRONMENTAL STUDIES Pub Date : 2024-10-08 DOI: 10.1016/j.tourman.2024.105064
Jingyi Cheng , Yang Xu , Izzy Yi Jian , Mengyao Ren , Sangwon Park
With increasing concerns about overtourism and its associated impacts, there remains an imperative need to understand the spatial concentration of tourist activities within destinations. This study demonstrates that mobile phone data can be leveraged to accurately quantify the spatial concentration effect and potential heterogeneity among travelers with different social backgrounds. We introduce an analytical framework and demonstrate its efficacy through a case study of international travelers in three Korean cities (Seoul, Busan and Jeju). Results show that Asian travelers exhibit the highest spatial concentration, followed by European and North Americans, a finding that is consistent across all three cities and different times of the day. The Theil’s entropy index effectively portrays spatial similarity of activities among the three groups, revealing that the spatial preferences of European travelers are intermediate between those of Asians and North Americans. The findings underscore the importance of considering travelers’ social backgrounds in tourist flow management.
随着人们对过度旅游及其相关影响的担忧与日俱增,了解旅游目的地内游客活动的空间集中度仍是当务之急。本研究表明,利用手机数据可以准确量化空间集中效应以及不同社会背景游客之间的潜在异质性。我们介绍了一个分析框架,并通过对韩国三个城市(首尔、釜山和济州)的国际旅行者进行案例研究证明了该框架的有效性。结果表明,亚洲游客的空间集中度最高,其次是欧洲和北美游客,这一结论在所有三个城市和一天中的不同时段都是一致的。Theil's entropy 指数有效地描述了三个群体活动的空间相似性,揭示出欧洲游客的空间偏好介于亚洲人和北美人之间。这些发现强调了在游客流量管理中考虑游客社会背景的重要性。
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引用次数: 0
Revisiting the effects of tourism and hospitality servicescapes on customers: A complexity approach 重新审视旅游业和酒店业服务景观对顾客的影响:复杂性方法
IF 10.9 1区 管理学 Q1 ENVIRONMENTAL STUDIES Pub Date : 2024-10-05 DOI: 10.1016/j.tourman.2024.105068
Spiros Gounaris , Kalliopi Chatzipanagiotou , Kalipso Karantinou , Christos D. Koritos
The critical role of built environment (servicescape) on customers' psychological and behavioral responses has been extensively documented in tourism and hospitality. Researchers, however, have relied on a variety of ways to operationalize the servicescape effects on customers' responses, none of which accounts for the subjectivity governing how customers perceive and interact with the servicescape. Through a qualitative and a quantitative study across full-service restaurants, this study demonstrates that customers perceive servicescape components in configurations rather than in isolation, ad hoc groups, or holistically. Moreover, contrary to what past research has declared, customers' future behavioral responses (i.e., approach/avoidance) emerge not in a sequential/linear mode but rather through a complex/combinatory process. On the basis of these findings, the study showcases a set of methods and analytical techniques for helping researchers and practitioners gauge customer-generated servicescape configurations and identify the complex pathways through which such configurations shape customers’ behavioral intentions.
在旅游业和酒店业,建筑环境(服务景观)对顾客心理和行为反应的关键作用已被广泛记录。然而,研究人员采用了多种方法来操作服务景观对顾客反应的影响,但都没有考虑到顾客如何感知服务景观并与之互动的主观性。通过对全套服务餐厅的定性和定量研究,本研究表明,顾客是以组合的方式而不是以孤立的、特定的群体或整体的方式来感知服务景观的组成部分的。此外,与过去的研究结果相反,顾客未来的行为反应(即接近/回避)不是以顺序/线性模式出现的,而是通过一个复杂/组合的过程出现的。在这些研究结果的基础上,本研究展示了一套方法和分析技巧,可帮助研究人员和从业人员衡量由顾客生成的服务景观配置,并确定这些配置形成顾客行为意图的复杂途径。
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引用次数: 0
Morality expression drives favorable consumer outcomes for P2P tour guide: The role of elevation, trust, and enjoyment 道德表达促使消费者对 P2P 导游产生好感:提升、信任和乐趣的作用
IF 10.9 1区 管理学 Q1 ENVIRONMENTAL STUDIES Pub Date : 2024-10-04 DOI: 10.1016/j.tourman.2024.105065
Tian Ye , Anna S. Mattila
The emerging peer-to-peer platforms enable individual tour guides to market themselves via online profiles. Given the growing societal interest in responsible tourism, tour guides can utilize online profiles to communicate responsible tourism endeavors that showcase positive moral character. However, how consumers respond to such expressions of responsible conduct is unknown. Through four experiments, we find that a moral self-description (vs. social or control) elicited higher elevation, further enhancing trust and enjoyment, leading to more favorable consumer responses (i.e., booking intention, willingness to pay, and likelihood to recommend). Thus, the underlying mechanisms are explained by elevation, trust, and enjoyment. Moreover, consumers' self-esteem and tour guides' motives are two boundary conditions. Specifically, positive reactions to the tour guide's morality expression are more pronounced among high self-esteem individuals and when the guide is intrinsically motivated. This research contributes to the literature on P2P tourism services and offers practical implications for tourism providers.
新兴的点对点平台使导游个人能够通过在线档案推销自己。鉴于社会对负责任旅游的兴趣与日俱增,导游可以利用在线资料宣传负责任的旅游活动,展示积极的道德品质。然而,消费者如何回应这种负责任的行为表现还不得而知。通过四项实验,我们发现道德自我描述(相对于社会描述或控制描述)会引起更高的提升,进一步增强信任感和享受感,从而导致更有利的消费者反应(即预订意向、支付意愿和推荐可能性)。因此,其基本机制是由提升、信任和享受所解释的。此外,消费者的自尊和导游的动机是两个边界条件。具体来说,自尊心强的人和导游有内在动机时,对导游道德表达的积极反应会更明显。这项研究为有关 P2P 旅游服务的文献做出了贡献,并为旅游服务提供商提供了实际启示。
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引用次数: 0
Shaping digital luxury perception: The impact of curvature in website design 塑造数字奢侈品感知:网站设计中曲率的影响
IF 10.9 1区 管理学 Q1 ENVIRONMENTAL STUDIES Pub Date : 2024-09-26 DOI: 10.1016/j.tourman.2024.105059
Jun Chen, Xinran Lehto
Design-oriented studies play a pivotal role in shaping the future of hospitality, as they directly influence guest experience, operational efficiency, and even brand identity. This research pioneers the exploration of how font and corner curvature—two indispensable elements of website graphic design—affect the perception of luxury in digital branding through hedonic values and readability. Utilizing a mock-up luxury hotel website, we examined the effects of corner and font curvature through an experiment with 182 participants. The results show that: 1) both rounded corners and fonts increase the site's hedonic value, 2) rounded fonts improve readability, 3) hedonic value and readability significantly enhance luxury perception, and 4) sharp corners improve luxury perception. We recommend a combination of sharp corners and rounded fonts for luxury hotels, as sharp corners enhance luxury perception while rounded fonts improve readability and hedonic values. This approach balances brand identity with functionality and digital pleasure.
以设计为导向的研究在塑造酒店业的未来方面发挥着举足轻重的作用,因为它们直接影响着客人体验、运营效率甚至品牌形象。本研究率先探索了字体和边角弧度--网站平面设计中不可或缺的两个元素--如何通过享乐价值和可读性影响数字品牌中的奢华感。我们利用一个模拟的豪华酒店网站,通过一项有 182 名参与者参加的实验,考察了边角和字体弧度的影响。结果显示1)圆角和字体都能提高网站的享乐价值;2)圆角字体能提高网站的可读性;3)享乐价值和可读性能显著提升奢华感;4)尖角能提高奢华感。我们建议豪华酒店将尖角和圆角字体结合使用,因为尖角能增强豪华感,而圆角字体能提高可读性和保值性。这种方法兼顾了品牌识别性、功能性和数字愉悦感。
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引用次数: 0
Effect of popular culture on tourism firms' market value:A destination brand equity perspective 流行文化对旅游企业市场价值的影响:从目的地品牌资产的角度看问题
IF 10.9 1区 管理学 Q1 ENVIRONMENTAL STUDIES Pub Date : 2024-09-26 DOI: 10.1016/j.tourman.2024.105060
Yelim (Erin) Kim, Juan Luis Nicolau
Popular culture provides numerous benefits to destinations, enhancing their image, reputation, and sales. While previous research on its impact on tourism has predominantly focused on individuals’ perception and behavior toward a destination, little attention has focused on its potential spillover effect on the tourism and hospitality firms. This spillover can create destination brand-related intangible assets that positively influence firm value. Based on the customer-based brand equity theoretical framework, this study reveals that popular culture significantly affects the firm value of the tourism and hospitality industries, with notable effects observed two days after the event. Individual companies operating under the umbrella brand of a destination gain advantages from the improved brand knowledge associated with that overarching brand. The findings also highlight that the unique characteristics and nuances of popular cultural content, such as its genre, popularity scope, and celebrity effect, play a crucial role in shaping the magnitude of its impact.
大众文化能为旅游目的地带来诸多益处,提升其形象、声誉和销售额。以往有关大众文化对旅游业影响的研究主要集中在个人对旅游目的地的认知和行为上,但很少有人关注大众文化对旅游和酒店企业的潜在溢出效应。这种溢出效应可以创造与目的地品牌相关的无形资产,从而对企业价值产生积极影响。基于基于顾客的品牌资产理论框架,本研究揭示了流行文化对旅游业和酒店业企业价值的显著影响,并在事件发生两天后观察到明显效果。在目的地总品牌下运营的各个公司会从与总品牌相关的品牌知识的提升中获得优势。研究结果还强调,流行文化内容的独特性和细微差别,如其类型、流行范围和名人效应,对其影响的大小起着至关重要的作用。
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引用次数: 0
Preregistration is not a panacea, but why? A rejoinder to Chen & Li's (2024) “infusing preregistration into tourism research” 预注册不是万能药,但为什么?对 Chen & Li(2024)"将预注册注入旅游研究 "的反驳
IF 10.9 1区 管理学 Q1 ENVIRONMENTAL STUDIES Pub Date : 2024-09-24 DOI: 10.1016/j.tourman.2024.105061
Valério Souza-Neto, Brent Moyle
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引用次数: 0
Patterns of innovation-driven tourism competitiveness: Insights from 270 Chinese cities 创新驱动的旅游业竞争力模式:来自 270 个中国城市的启示
IF 10.9 1区 管理学 Q1 ENVIRONMENTAL STUDIES Pub Date : 2024-09-24 DOI: 10.1016/j.tourman.2024.105063
Jiekuan Zhang
This paper utilizes innovation ecosystem theory to examine how an innovation ecosystem (comprising economic, technological, labor, and institutional subsystems) promotes tourism competitiveness through internal interaction. Employing fuzzy-set qualitative comparative analysis and necessary condition analysis techniques, this study assesses the necessity and sufficiency of an innovation ecosystem for high tourism competitiveness. Findings demonstrate that industrial structure and human capital innovations are requisite for tourism competitiveness, with the former being more universally applicable. Further, this study identifies an earlier innovation-driven mechanism for superior tourism competitiveness: leveraging industrial structure and human capital, and four contemporary innovation-driven mechanisms: leveraging industrial structure, leveraging policy, leveraging technology, and leveraging industrial structure and wages. The rationalization of industrial structure and human capital enhancement serve distinct bottleneck roles. This article contributes to understanding the link between innovation ecosystems and tourism and similarly suggests approaches for enhancing tourism competitiveness through innovation system development.
本文运用创新生态系统理论,研究创新生态系统(包括经济、技术、劳动力和制度子系统)如何通过内部互动促进旅游业竞争力的提高。本研究运用模糊集定性比较分析和必要条件分析技术,评估了创新生态系统对提高旅游业竞争力的必要性和充分性。研究结果表明,产业结构创新和人力资本创新是旅游业竞争力的必要条件,前者更具有普遍适用性。此外,本研究还发现了较早的旅游竞争力创新驱动机制:产业结构和人力资本杠杆化,以及四个当代创新驱动机制:产业结构杠杆化、政策杠杆化、技术杠杆化、产业结构和工资杠杆化。产业结构合理化和人力资本提升发挥着不同的瓶颈作用。本文有助于理解创新生态系统与旅游业之间的联系,并同样提出了通过创新系统发展提升旅游业竞争力的方法。
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引用次数: 0
No panacea, but a pivotal progress – A response to Souza-Neto and Moyle 没有灵丹妙药,但取得了关键性进展--对 Souza-Neto 和 Moyle 的回应
IF 10.9 1区 管理学 Q1 ENVIRONMENTAL STUDIES Pub Date : 2024-09-23 DOI: 10.1016/j.tourman.2024.105062
Zengxiang Chen , Xiang (Robert) Li
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引用次数: 0
期刊
Tourism Management
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