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Metrics for the Management of IT Personnel: A Systematic Literature Review IT人员管理的度量:系统的文献综述
IF 1.9 Q4 MANAGEMENT Pub Date : 2018-04-01 DOI: 10.4018/IJHCITP.2018040103
Olaf Radant, V. Stantchev
This article describes how because of the ongoing demographic development in most European countries, especially IT-companies, need to find a way to retain or gain productivity with the same or less amount of employees. Therefore, the allocation of available resources in the best possible way is even more important. The challenge for companies is to improve the enterprise not only on the side of the organizational and process level, but to develop new strategies and approaches in human resource management. In this article, the authors propose metrics of a framework to manage scarce resources in IT-departments. These layers aim for different relevant determinants of employee productivity and satisfaction like employee wages, education of employees, psychological development of employees, workplace environment and work life balance. Also, relevant metrics to explore and use untapped labour potential in organizations are included. The use of these metrics provides a valuable insight into the organizational performance, its culture, and future. A company can measure the actual status, recognize potential threats, and derive measures to retain productivity in the upcoming years.
本文描述了由于大多数欧洲国家(尤其是it公司)正在进行的人口发展,需要如何找到一种方法,以相同或更少的员工数量来保留或获得生产力。因此,以最好的方式分配可用资源就更加重要了。企业面临的挑战不仅是在组织和流程层面上改进企业,而且是在人力资源管理方面开发新的战略和方法。在本文中,作者提出了管理it部门稀缺资源的框架度量。这些层针对员工生产力和满意度的不同相关决定因素,如员工工资,员工教育,员工心理发展,工作场所环境和工作生活平衡。此外,还包括探索和利用组织中未开发的劳动力潜力的相关指标。这些指标的使用提供了对组织绩效、文化和未来的有价值的洞察。公司可以测量实际状态,识别潜在的威胁,并得出在未来几年保持生产力的措施。
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引用次数: 4
IT Governance in Higher Education Institutions: A Systematic Literature Review 高等教育机构的信息技术治理:系统文献综述
IF 1.9 Q4 MANAGEMENT Pub Date : 2018-04-01 DOI: 10.4018/IJHCITP.2018040104
M. Khouja, I. Rodriguez, Youssef Ben Halima, S. Moalla
Information Technology IT is a very important aspect for higher education institutions HEI in both teaching, research and administration. The managers of those intuitions are more and more aware that IT is a strategic tool for their institutions. On the other hand, IT Governance is getting attention from the practitioner and research side, given the need to govern IT extending the organisation's strategy and objectives into IT. IT Governance helps to set clear expectations, to gain participation, open communications, establish accountability and provide executive management oversight. Thus, it is important to consider IT Governance and the alignment with business strategy for HEI. In this article, authors present a Systematic Literature Review SLR on IT Governance in HEIs using a collection of scientific and non-conventional data grey literature. The motivation that drives this literature review is the further development of an IT Governance framework for Tunisian universities. This article aims to define the situation of the IT Governance in other countries. This article aims to provide a map of the state of the art of IT governance in HEI in various countries. Results show a mixed situation of IT Governance in HEIs. Some countries have the support of top level management to introduce IT Governance in HEIs by adopting regulatory frameworks and common laws. But other countries relay in their strong culture of IT Governance. The different case studies presented in this review show that there is no consensus on the IT Governance framework or standard to use in HEI. An important number of institutions are implementing COBIT or ISO best practices. In the other hand, some counties have developed their own frameworks. Results show there is no a single way to implement an IT Governance framework designed for HEI. However, it is also true that there are two mandatory aspects that are necessary to implement in IT Governance deployments: firstly, establishing a committee structure for IT assets and secondly, enable effective communication between the IT, the business and the stakeholders.
信息技术是高等学校在教学、科研和管理等方面非常重要的一个方面。这些机构的管理者越来越意识到IT是他们机构的战略工具。另一方面,由于需要将组织的策略和目标扩展到IT中,IT治理正受到实践者和研究人员的关注。IT治理有助于设定明确的期望、获得参与、开放沟通、建立责任并提供执行管理监督。因此,考虑it治理以及与HEI的业务策略的一致性是很重要的。在本文中,作者使用一系列科学和非传统的数据灰色文献,对高等教育机构的IT治理进行了系统的文献综述。推动这一文献综述的动机是突尼斯大学IT治理框架的进一步发展。本文旨在定义其他国家的IT治理情况。本文旨在提供各国高等教育机构IT治理现状的示意图。结果显示,高等学校的IT治理情况好坏参半。一些国家得到高层管理人员的支持,采用规管架构和普通法,在高等教育院校推行资讯科技管治。但其他国家则继承了其强大的IT治理文化。本综述中提出的不同案例研究表明,对于在高等教育中使用的IT治理框架或标准没有达成共识。许多机构正在实施COBIT或ISO最佳实践。另一方面,一些国家制定了自己的框架。结果表明,没有一种单一的方法来实现为高等教育设计的IT治理框架。然而,在it治理部署中有两个必须实现的方面也是事实:首先,为it资产建立一个委员会结构;其次,在it、业务和涉众之间实现有效的沟通。
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引用次数: 38
Impact of ICT on Universities Administrative Services and Management of Students' Records: ICT in University Administration 信息通信技术对高校行政服务与学生档案管理的影响:信息通信技术在高校行政管理中的应用
IF 1.9 Q4 MANAGEMENT Pub Date : 2018-04-01 DOI: 10.4018/IJHCITP.2018040101
Fidel Egoeze, S. Misra, R. Maskeliūnas, Robertas Damaševičius
This article describes the issue of governance in higher education, of which administration is key, is saddled with numerous challenges, as such, new approaches are being sought out to enhance the process. It is obvious that Information and Communication Technology (ICT) is a tool that enhances administrative activities of higher education institution. This article is based on descriptive survey design which investigates the impact of ICT on the administrative services/management of students' records in Nigerian universities. A questionnaire was the research instrument employed, and questionnaire items were developed through a review of related literature. A total of 200 respondents participated, comprising students, lecturers and administrators were randomly selected from ten universities in Nigeria. Data collected was analyzed using ANOVA. The major impacts of ICT in administrative services/management of students' records in Nigerian universities were identified and discussed. Suggestions are made on the need for Nigerian universities to widen the scope of ICT application in administrative services to fully reap the benefits of ICT.
本文描述了高等教育中的治理问题,其中管理是关键,它面临着许多挑战,因此,正在寻求新的方法来增强这一过程。显然,信息通信技术(ICT)是加强高等学校管理活动的工具。本文基于描述性调查设计,调查ICT对尼日利亚大学学生档案行政服务/管理的影响。本研究采用问卷调查作为研究工具,并通过查阅相关文献编制问卷项目。共有200名受访者参与了调查,其中包括尼日利亚10所大学随机选出的学生、讲师和行政人员。收集的数据采用方差分析进行分析。会议确定并讨论了信息和通信技术对尼日利亚大学学生档案行政服务/管理的主要影响。建议尼日利亚大学应扩大信息通信技术在行政服务中的应用范围,以充分利用信息通信技术带来的好处。
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引用次数: 22
A Proposal for Mapping IT Professionals' Competence Supported by Multiple Intelligences Theory 多元智能理论支持下IT专业人员能力映射的建议
IF 1.9 Q4 MANAGEMENT Pub Date : 2018-01-01 DOI: 10.4018/IJHCITP.2018010101
Fabiano Rodrigues Ferreira, J. Almeida
Currently, many software development projects worldwide have problems with flaws, delays, and backlogs. This situation may create a highly demotivating work environment for technical workers and managers in general. This study is an attempt to better understand the reasons for these flaws and delays, by proposing the following research question: ‘Which aspects may be contributing to these flaws and delays?'. The proposed hypothesis for this article is: ‘In our IT community, professionals who have an affinity with Project Management generally do not have the essential abilities required to be a leader.' In order to address the research question and hypothesis, this article proposes a mapping /assessment of the IT professionals regarding their potentials and skills. Therefore, this article discusses a proposal for discovering IT workers' profile based on the Multiple Intelligences theory and clustering algorithms. The findings revealed correlations, which may indicate the reasons for such delays and flaws in software development projects.
目前,世界范围内的许多软件开发项目都存在缺陷、延迟和积压的问题。这种情况可能会给技术工人和管理人员创造一个高度缺乏动力的工作环境。本研究试图通过提出以下研究问题来更好地理解这些缺陷和延迟的原因:“哪些方面可能导致这些缺陷和延迟?”本文提出的假设是:“在我们的IT社区中,与项目管理密切相关的专业人员通常不具备成为领导者所需的基本能力。”为了解决研究问题和假设,本文建议对IT专业人员的潜力和技能进行映射/评估。因此,本文讨论了一种基于多元智能理论和聚类算法的IT工作者档案发现方案。研究结果揭示了相关性,这可能表明了软件开发项目中这种延迟和缺陷的原因。
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引用次数: 2
The Influence of Career Adaptability and Work Happiness on ICT Professionals' Intention to Leave 职业适应性和工作幸福感对ICT专业人员离职意向的影响
IF 1.9 Q4 MANAGEMENT Pub Date : 2018-01-01 DOI: 10.4018/IJHCITP.2018010102
Safiah Omar
Studies on intention to leave are important to distinguish between stayers and leavers in the organization. This article assesses whether career adaptability and work happiness can be the factors that may have influence on intention to leave among ICT professionals in Malaysia. Samples consist of 393 participants who work in ICT related companies and data were analyzed using structural equation modelling SEM. The results indicate that individual will have lower level of intention to leave due to higher level of career adaptability and work happiness.
离职意向的研究对于区分组织中的留用人员和离职人员具有重要意义。本文评估职业适应性和工作幸福感是否可能成为影响马来西亚ICT专业人员离职意向的因素。样本由393名在ICT相关公司工作的参与者组成,数据使用结构方程模型SEM进行分析。结果表明,个体的职业适应性和工作幸福感越高,离职意愿越低。
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引用次数: 5
Factors Determining Psychological Contract of IT Employees in India 影响印度IT员工心理契约的因素
IF 1.9 Q4 MANAGEMENT Pub Date : 2018-01-01 DOI: 10.4018/IJHCITP.2018010103
S. Bhattacharya, G. Trehan, Kriti Kaur
This article explores the domain of psychological contract with respect to employees of IT industry in India and identifies the factors that determine positive psychological contract amongst the employer and employees. Longitudinal data was collected from 245 employees of top Indian IT companies based out of Pune and Bengaluru. Through exploratory factor analysis, the determining factors of psychological contract were identified. The significant differences of variables like gender, marital status, work experience, designation with factors of the psychological contract were also determined by using T-test and ANOVA. The results show that gender has no significant difference w.r.t. the factors determining psychological contract as far as IT professionals are concerned. However, marital status, total work experience, designation and tenure in the current organisation do have a significant difference as far as the determinant factors of psychological contract are concerned.
本文探讨了印度IT行业员工的心理契约领域,并确定了决定雇主和员工之间积极心理契约的因素。纵向数据收集自位于浦那和班加罗尔的印度顶级IT公司的245名员工。通过探索性因素分析,找出心理契约的决定因素。性别、婚姻状况、工作经验、职称等变量与心理契约因素的差异也通过t检验和方差分析确定。结果表明,在IT专业人员心理契约的影响因素方面,性别差异不显著。然而,就心理契约的决定因素而言,婚姻状况、总工作经验、现任组织的职位和任期确实存在显著差异。
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引用次数: 8
The ERP Challenge: Developing an Integrated Platform and Course Concept for Teaching ERP Skills in Universities ERP的挑战:开发高校ERP技能综合教学平台与课程理念
IF 1.9 Q4 MANAGEMENT Pub Date : 2018-01-01 DOI: 10.4018/IJHCITP.2018010104
Florian Schwade, P. Schubert
This article investigates the teaching of practical ERP skills. The discussion is centered on an innovative teaching concept called "The ERP Challenge", which was developed to give students a hands-on experience with a commercial standard ERP system Microsoft Dynamics NAV. The ERP Challenge consists of a business simulation game based on a real-world company case, an e-learning platform and the actual ERP system. The software platform for the ERP Challenge combines these elements in a seamlessly integrated way. Described further is the development of the software platform, the evaluation process for its refinement and the possibility to provide the solution as a hosted service. The findings from two supporting empirical surveys are presented; these show that the ERP Challenge is perceived as a successful means of providing ERP skills by the students and that the feasibility of a hosted service needs to be carefully examined.
本文对ERP实用技能的教学进行了探讨。讨论集中在一个名为“ERP挑战”的创新教学理念上,该理念旨在为学生提供商业标准ERP系统Microsoft Dynamics NAV的实践体验。ERP挑战赛包括一个基于真实公司案例的商业模拟游戏、一个电子学习平台和实际的ERP系统。ERP挑战赛的软件平台以无缝集成的方式将这些元素结合在一起。进一步描述了软件平台的开发、其改进的评估过程以及作为托管服务提供解决方案的可能性。本文介绍了两项支持性实证调查的结果;这些表明,ERP挑战被学生视为提供ERP技能的成功手段,并且需要仔细检查托管服务的可行性。
{"title":"The ERP Challenge: Developing an Integrated Platform and Course Concept for Teaching ERP Skills in Universities","authors":"Florian Schwade, P. Schubert","doi":"10.4018/IJHCITP.2018010104","DOIUrl":"https://doi.org/10.4018/IJHCITP.2018010104","url":null,"abstract":"This article investigates the teaching of practical ERP skills. The discussion is centered on an innovative teaching concept called \"The ERP Challenge\", which was developed to give students a hands-on experience with a commercial standard ERP system Microsoft Dynamics NAV. The ERP Challenge consists of a business simulation game based on a real-world company case, an e-learning platform and the actual ERP system. The software platform for the ERP Challenge combines these elements in a seamlessly integrated way. Described further is the development of the software platform, the evaluation process for its refinement and the possibility to provide the solution as a hosted service. The findings from two supporting empirical surveys are presented; these show that the ERP Challenge is perceived as a successful means of providing ERP skills by the students and that the feasibility of a hosted service needs to be carefully examined.","PeriodicalId":54025,"journal":{"name":"International Journal of Human Capital and Information Technology Professionals","volume":"99 1","pages":"53-69"},"PeriodicalIF":1.9,"publicationDate":"2018-01-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"79696887","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 7
User Experience in Institutional Repositories: A Systematic Literature Review 机构存储库中的用户体验:系统的文献综述
IF 1.9 Q4 MANAGEMENT Pub Date : 2018-01-01 DOI: 10.4018/IJHCITP.2018010105
Laura Icela González-Pérez, M. Ramírez-Montoya, F. García-Peñalvo
Disruptive ideas and innovative business models take shape from observing and investigating the needs and demands of potential users and measuring their success based on the acceptance by users and their satisfaction. In an educational context, a new mission of the university has emerged, supported by the transfer of open access knowledge through Institutional Repositories (IR); it is important to know the motivations and needs of the academic community to promote scientific dissemination using these platforms. The present article uses the method of systematic literature review: using 29 studies from SCOPUS and WoS, involving the topics User-Centered Design (UCD) and repositories. The results show that two of the three UCD phases—evaluation and requirements—are closely linked and are the reiterative focus of UCD; thus, it is desirable to promote the design of custom-made prototypes according to the users' motivations. It is necessary to redefine methodologies for IR development within open-access ecosystems to guide them towards meeting their potential users' needs and motivations.
颠覆性的想法和创新的商业模式形成于观察和调查潜在用户的需求和需求,并基于用户的接受程度和满意度来衡量其成功。在教育方面,大学的新使命已经出现,通过机构知识库(IR)转移开放获取知识;重要的是要了解学术界利用这些平台促进科学传播的动机和需求。本文采用系统文献综述的方法:使用SCOPUS和WoS中的29项研究,涉及以用户为中心的设计(UCD)和存储库主题。结果表明,在UCD的三个阶段中,评价和需求两个阶段是紧密联系的,是UCD反复强调的重点;因此,有必要根据用户的动机推动定制原型的设计。有必要重新定义开放获取生态系统内IR开发的方法,以指导它们满足潜在用户的需求和动机。
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引用次数: 35
Student Projects and Virtual Collaboration in IT Degrees: Incorporating Entrepreneurship into Study Programmes 信息技术学位的学生项目和虚拟协作:将创业精神融入学习课程
IF 1.9 Q4 MANAGEMENT Pub Date : 2017-10-01 DOI: 10.4018/IJHCITP.2017100102
M. Helfert, I. Lyutak, H. Duncan
This paper describes a framework that assists the inclusion of Entrepreneurship into computing study programs. It has been developed within a European Tempus Project and is built following a process-oriented view of innovation and entrepreneurship. It outlines key activities and capabilities of entrepreneurship. An approach is presented that combines existing online tools with the traditional methodologies for creating courses on entrepreneurship. We introduce a concept -the virtual innovation space-to take the most advantages from opportunities that the Internet gives us for increasing efficiency of learning entrepreneurship for IT students. A summary of the course content on entrepreneurship that is developed and used by the project partners for their local courses is presented. We present and discuss feedback received from the project partners and describe some student projects and experiences. The work in this paper can be useful for other universities and similar projects to compare their effort and receive some justification or ideas for their initiatives.
本文描述了一个框架,有助于将创业精神纳入计算机学习计划。它是在欧洲Tempus项目中开发的,并遵循以过程为导向的创新和企业家精神的观点。它概述了企业家精神的主要活动和能力。本文提出了一种方法,将现有的在线工具与创建创业课程的传统方法相结合。我们引入了一个概念——虚拟创新空间,以最大限度地利用互联网给我们的机会,提高IT学生学习创业精神的效率。介绍了项目合作伙伴为其当地课程开发和使用的关于企业家精神的课程内容的摘要。我们展示和讨论从项目合作伙伴那里收到的反馈,并描述一些学生的项目和经历。本文的工作可以为其他大学和类似的项目提供参考,以比较他们的努力,并为他们的倡议提供一些理由或想法。
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引用次数: 3
MMT: A Tool for Observing Metrics in Software Projects MMT:在软件项目中观察度量标准的工具
IF 1.9 Q4 MANAGEMENT Pub Date : 2017-10-01 DOI: 10.4018/IJHCITP.2017100103
Pekka Mäkiaho, Katriina Vartiainen, T. Poranen
This paper presents the Metrics Monitoring Tool MMT that was developed in university graduate and undergraduate courses on software project work in 2014-2016. The tool aims to support project members, project managers and upper management in reporting and monitoring software and project metrics for their easier and more effective utilization. The paper covers the development process of the tool, evaluation assessment, its current composition and features. The paradigm applied in this study is Design Science Research and the methods for evaluation include prototype, expert evaluation, case study and technical experiment. Data was collected from the tool users by two questionnaires. As a result, MMT was evaluated to ease the metrics handling, while several aspects related to the richness of functionalities and usability still require further development.
本文介绍了2014-2016年在大学研究生和本科软件项目工作课程中开发的度量监控工具MMT。该工具旨在支持项目成员、项目经理和高层管理人员报告和监控软件和项目度量,以便更容易和更有效地利用它们。本文介绍了该工具的开发过程、评价评价、目前的构成和特点。本研究以设计科学研究为研究范式,评价方法包括原型法、专家评价法、案例研究法和技术实验法。通过两份调查问卷从工具使用者那里收集数据。因此,对MMT进行了评估,以简化度量处理,而与功能的丰富性和可用性相关的几个方面仍需要进一步开发。
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引用次数: 3
期刊
International Journal of Human Capital and Information Technology Professionals
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