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Potential treatments of technology addiction: insights for information systems scholars 技术成瘾的潜在治疗方法:对信息系统学者的启示
IF 5.9 3区 管理学 Q1 BUSINESS Pub Date : 2024-08-12 DOI: 10.1108/intr-12-2023-1122
Weihong Ning, Ofir Turel, Fred D. Davis

Purpose

In this current review, we aimed to understand technology addiction interventions and provide guidelines for IS scholars to use IT to prevent or attenuate technology addiction.

Design/methodology/approach

We systematically reviewed articles associated with technology and substance addiction interventions. These articles included review articles, peer-reviewed articles, conference proceedings, and online articles.

Findings

We propose a roadmap for technology addiction intervention development and testing based on the review. Next, we summarize the similarities and differences between substance addiction and technology addiction in terms of antecedents, negative consequences, and neurobiological mechanisms. Based on this, two types of potential interventions for substance addiction were reviewed to explore how they can be used for technology addiction. To conclude, IT-mediated interventions were summarized, and promising avenues for future research were highlighted.

Originality/value

Technology addiction has a broad range of adverse impacts on mental health and well-being. With the knowledge and insight from this review, the Information Systems community can become part of the solution to technology addiction.

目的在本综述中,我们旨在了解技术成瘾干预措施,并为信息系统学者利用信息技术预防或减轻技术成瘾提供指导。这些文章包括综述文章、同行评审文章、会议论文集和在线文章。研究结果我们在综述的基础上提出了技术成瘾干预开发和测试的路线图。接下来,我们总结了药物成瘾和技术成瘾在前因、负面影响和神经生物学机制方面的异同。在此基础上,我们回顾了两类针对药物成瘾的潜在干预措施,以探讨如何将它们用于技术成瘾。最后,对以信息技术为媒介的干预措施进行了总结,并强调了未来研究的前景。借助本综述中的知识和见解,信息系统界可以成为解决技术成瘾问题的一部分。
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引用次数: 0
Optimizing live streaming engagement through store atmospheric cues: exploring prosocial behavior and social comparison—insights from streamers and viewers 通过商店氛围线索优化流媒体直播参与度:探索亲社会行为和社会比较--流媒体观看者和观众的见解
IF 5.9 3区 管理学 Q1 BUSINESS Pub Date : 2024-08-09 DOI: 10.1108/intr-01-2024-0073
Jing (Daisy) Lyu, Yan Danni Liang, Durga Vellore Nagarajan

Purpose

Live Streaming Marketing has emerged as a transformative medium, facilitating real-time product promotion and brand messaging and reshaping consumer engagement. However, knowledge of the impact of Store Atmospheric cues within live streaming contexts remains scarce. This research delves into the dynamic interplay between streamers and viewers across diverse live streaming platforms, with a focus on the impact of distinct atmospheric cues. It also seeks to explore prosocial behavior and integrate elements of social comparison theory.

Design/methodology/approach

We conducted semi-structured interviews with 14 streamers and 26 viewers. Participants who were active on streaming platforms and had experience of multiple live streaming sessions were purposively identified. The thematic coding approach and NVivo 12 software were employed to gain a nuanced understanding of live streaming dynamics.

Findings

Our findings highlight the significant role of emerging atmospheric cues in shaping immersive streaming experiences and fostering prosocial behavior. Additionally, we observed three formats of upward social comparisons between streamers and viewers, wherein viewers compared themselves with streamers and peers, and streamers engaged in comparisons with more experienced counterparts. This finding contributes to a sense of digital community and positive interactions because of live streaming adoptions.

Originality/value

By extending the application of social comparison theory, this study provides valuable insights for practitioners and scholars, enriching the understanding of both streamers’ and viewers’ psychological behavior and the dynamics of virtual retail settings.

目的直播营销已成为一种变革性媒体,它促进了产品的实时推广和品牌信息的传递,并重塑了消费者的参与方式。然而,有关商店氛围线索在直播环境中的影响的知识仍然很少。本研究深入探讨了不同直播平台上直播者和观众之间的动态互动,重点关注不同氛围线索的影响。我们对 14 名直播者和 26 名观众进行了半结构化访谈。我们有目的性地确定了在流媒体平台上活跃并有过多次流媒体直播经历的参与者。我们采用了主题编码方法和 NVivo 12 软件,以获得对流媒体直播动态的细致入微的了解。 研究结果我们的研究结果突出了新出现的大气线索在塑造身临其境的流媒体体验和促进亲社会行为方面的重要作用。此外,我们还观察到了流媒体用户和观众之间的三种向上社会比较形式,其中观众将自己与流媒体用户和同行进行比较,而流媒体用户则与更有经验的同行进行比较。通过扩展社会比较理论的应用,本研究为从业人员和学者提供了有价值的见解,丰富了对直播者和观众的心理行为以及虚拟零售环境动态的理解。
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引用次数: 0
Exploring the impact of forced teleworking on counterproductive work behavior: the role of event strength and work-family conflict 探索强制远程办公对反生产性工作行为的影响:事件强度和工作与家庭冲突的作用
IF 5.9 3区 管理学 Q1 BUSINESS Pub Date : 2024-08-08 DOI: 10.1108/intr-08-2023-0658
Yuan Liang, Tung-Ju Wu, Weipeng Lin

Purpose

Most employees are forced to telework due to the COVID-19 pandemic, which brings novel, disruptive, and critical challenges both in work and life. Based on event system theory and equity theory, this research explores how and when forced teleworking event strength (i.e. novelty, disruption, and criticality) affects employees’ work and life-related outcomes.

Design/methodology/approach

We conducted two studies to test the hypothesized moderated mediation model (Study 1: an experiment survey, N = 141; Study 2: a time-lagged survey, N = 243) with employees forced to telework from China.

Findings

The results largely support our hypotheses. Study 1 indicates that the manipulation of forced teleworking event strength (high vs low) is effective, and the main effect of forced teleworking event strength on work-family conflict is significant. Moreover, Study 2 shows that work-family conflict mediates the relationship between forced teleworking event strength (i.e. novelty, disruption, and criticality) and counterproductive work behavior (CWB). Furthermore, perceived overqualification positively moderates the relationship between work-family conflict and CWB. In detail, the relationship between work-family conflict and CWB becomes stronger when perceived overqualification is higher.

Originality/value

This research provides a new perspective on how forced teleworking event strength impacts CWB and advances the literature on the relevant theories.

目的 由于 COVID-19 大流行病给工作和生活带来了新颖性、破坏性和关键性的挑战,大多数员工被迫远程工作。基于事件系统理论和公平理论,本研究探讨了被迫远程办公事件强度(即新颖性、破坏性和关键性)如何以及何时影响员工的工作和生活相关结果。研究结果研究结果在很大程度上支持了我们的假设。研究 1 表明,对被迫远程工作事件强度(高与低)的操纵是有效的,被迫远程工作事件强度对工作-家庭冲突的主效应是显著的。此外,研究 2 表明,工作-家庭冲突在被迫远程工作事件强度(即新颖性、干扰性和临界性)与适得其反的工作行为(CWB)之间起到了中介作用。此外,感知到的过高素质对工作-家庭冲突与 CWB 之间的关系起着积极的调节作用。具体而言,当感知到的过高资格越高时,工作-家庭冲突与 CWB 之间的关系就越强。原创性/价值这项研究为被迫远程工作事件强度如何影响 CWB 提供了一个新的视角,并推动了相关理论文献的发展。
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引用次数: 0
Constant or inconstant? The time-varying effect of danmaku on user engagement in online video platforms 恒定还是不恒定?丹幕对网络视频平台用户参与度的时变效应
IF 5.9 3区 管理学 Q1 BUSINESS Pub Date : 2024-08-06 DOI: 10.1108/intr-06-2023-0479
Haixia Yuan, Kevin Lu, Ali Ausaf, Mohan Zhu

Purpose

As an emerging video comment feature, danmaku is gaining more traction and increasing user interaction, thereby altering user engagement. However, existing research seldom explores how the effectiveness of danmaku on user engagement varies over time. To address this research gap, this study proposes a comprehensive framework drawing on social presence theory and information overload theory. The framework aims to explain how the effectiveness of danmaku in increasing user engagement changes over shorter time intervals.

Design/methodology/approach

A research model was proposed and empirically tested using data collected from 1,019 movies via Bilibili.com, one of China’s most popular danmaku video platforms. A time-varying effect model (TVEM) was used to examine the proposed research model.

Findings

The study finds that the volume of danmaku and its valence exert a time-varying influence on user engagement. Notably, the study shows that danmaku volume plays a more substantial role in determining user engagement than danmaku valence.

Originality/value

This research offers theoretical insights into the dynamic impact of danmaku on user engagement. The innovative conceptualization and measurement of user engagement advance research on pseudo-synchronous communication engagement. Furthermore, this study offers practical guidelines for effectively managing danmaku comments on online video platforms.

目的 作为一种新兴的视频评论功能,"段子手 "正在获得越来越多的关注,并增加了用户互动,从而改变了用户参与度。然而,现有研究很少探讨 "段子手 "对用户参与度的影响是如何随时间变化的。针对这一研究空白,本研究借鉴社会存在理论和信息超载理论,提出了一个综合框架。设计/方法/途径:本研究提出了一个研究模型,并使用通过中国最受欢迎的丹幕视频平台之一 Bilibili.com 收集到的 1,019 部电影的数据对该模型进行了实证检验。研究结果研究发现,视频的播放量和视频的情感对用户参与度产生了时变影响。值得注意的是,研究表明,在决定用户参与度方面,丹幕量比丹幕价的作用更大。用户参与度的创新概念化和测量方法推进了对伪同步交流参与度的研究。此外,本研究还为有效管理在线视频平台上的 "段子手 "评论提供了实用指南。
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引用次数: 0
Effect of autonomous vehicle-related eWOM on (fe)males’ attitude and perceived risk as passengers and pedestrians 自动驾驶汽车相关网络口碑对(男性)作为乘客和行人的态度和感知风险的影响
IF 5.9 3区 管理学 Q1 BUSINESS Pub Date : 2024-07-24 DOI: 10.1108/intr-10-2023-0912
Snehasish Banerjee, Alton Y.K. Chua

Purpose

This study investigates how autonomous vehicle (AV)-related electronic word-of-mouth (eWOM) of different polarities affects attitude and perceived risk from the perspectives of both passengers and pedestrians and whether any gender differences exist. It also seeks to identify AV-adoption user archetypes.

Design/methodology/approach

An online experiment was conducted, manipulating eWOM polarity (positive, negative or mixed) as a between-participants factor.

Findings

While eWOM polarity did not affect attitude, perceived risk was the highest in the mixed eWOM condition. Males and females differed from each other in terms of attitude toward AVs from a passenger perspective, attitude toward AVs from a pedestrian perspective and perceived risk for passengers in AVs. Four AV-adoption user archetypes were identified: AV watchfuls, AV optimists, AV nonchalants and AV skeptics.

Originality/value

The paper contributes to the AV adoption literature by adding the effects of eWOM. It not only sheds light on how AV-related eWOM polarity affects attitude and perceived risk but also teases out nuances from the perspectives of passengers and pedestrians as a function of gender.

目的 本研究从乘客和行人的角度,调查了不同极性的与自动驾驶汽车(AV)相关的电子口碑(eWOM)如何影响态度和感知风险,以及是否存在性别差异。研究还试图确定采用视听设备的用户原型。研究结果虽然电子口碑的极性不影响态度,但在混合电子口碑条件下,感知风险最高。从乘客角度看,男性和女性对自动驾驶汽车的态度不同;从行人角度看,男性和女性对自动驾驶汽车的态度不同;从乘客角度看,男性和女性对自动驾驶汽车的风险感知不同。研究发现了四种采用自动驾驶汽车的用户原型:原创性/价值 本文通过增加电子口碑的影响,为 AV 应用文献做出了贡献。它不仅揭示了与视听相关的电子口碑极性如何影响态度和感知风险,还从乘客和行人的视角揭示了不同性别的细微差别。
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引用次数: 0
Is information normalization helpful in online communication? Evidence from online healthcare consultation 信息正常化有助于在线交流吗?来自在线医疗咨询的证据
IF 5.9 3区 管理学 Q1 BUSINESS Pub Date : 2024-07-19 DOI: 10.1108/intr-05-2023-0348
Xuan Wang, Tao Huang, Wenping Zhang, Qingfeng Zeng, Xin Sun

Purpose

This study aims to investigate the role of information normalization in online healthcare consultation, a typical complex human-to-human communication requiring both effectiveness and efficiency. The globalization and digitization trend calls for high-quality information, and normalization is considered an effective method for improving information quality. Meanwhile, some researchers argued that excessive normalization (standardized answers) may be perceived as impersonal, repetitive, and cold. Thus, it is not appreciated for human-to-human communication, for instance, when patients are anxious about their health condition (e.g. with high-risk disease) in online healthcare consultation. Therefore, the role of information normalization in human communication is worthy to be explored.

Design/methodology/approach

Data were collected from one of the largest online healthcare consultation platforms (Dxy.com). This study expanded the existing information quality model by introducing information normalization as a new dimension. Information normalization was assessed using medical templates, extracted through natural language processing methods such as Bidirectional Encoder Representations from Transformers (BERT) and Latent Dirichlet Allocation (LDA). Patient decision-making behaviors, namely, consultant selection and satisfaction, were chosen to evaluate communication performance.

Findings

The results confirmed the positive impact of information normalization on communication performance. Additionally, a negative moderating effect of disease risk on the relationship between information normalization and patient decision-making was identified. Furthermore, the study demonstrated that information normalization can be enhanced through experiential learning.

Originality/value

These findings highlighted the significance of information normalization in online healthcare communication and extended the existing information quality model. It also facilitated patient decision-making on online healthcare platforms by providing a comprehensive information quality measurement. In addition, the moderating effects indicated the contradiction between informational support and emotional support, enriching the social support theory.

目的 本研究旨在探讨信息规范化在在线医疗保健咨询中的作用,在线医疗保健咨询是一种典型的复杂的人与人之间的交流,需要兼顾有效性和效率。全球化和数字化趋势要求高质量的信息,而规范化被认为是提高信息质量的有效方法。与此同时,一些研究人员认为,过度的规范化(标准化答案)可能会被视为不近人情、重复和冷漠。因此,对于人与人之间的交流,例如在在线医疗咨询中,当患者对自己的健康状况(如患有高危疾病)感到焦虑时,这种方式并不受欢迎。因此,信息正常化在人际交流中的作用值得探讨。设计/方法/途径数据收集自最大的在线医疗咨询平台之一(Dxy.com)。本研究通过引入信息规范化这一新维度,扩展了现有的信息质量模型。通过自然语言处理方法(如转换器双向编码器表示法(BERT)和潜在德里赫利分配法(LDA))提取的医疗模板对信息规范化进行了评估。选择患者的决策行为,即咨询师选择和满意度,来评估沟通绩效。此外,研究还发现疾病风险对信息正常化和患者决策之间的关系具有负向调节作用。原创性/价值这些发现强调了信息正常化在在线医疗沟通中的重要性,并扩展了现有的信息质量模型。研究还通过提供全面的信息质量测量方法,帮助患者在在线医疗保健平台上做出决策。此外,调节效应表明了信息支持与情感支持之间的矛盾,丰富了社会支持理论。
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引用次数: 0
Gamification as a panacea to workplace cyberloafing: an application of self-determination and social bonding theories 游戏化是解决工作场所网络休闲问题的灵丹妙药:自我决定和社会联系理论的应用
IF 5.9 3区 管理学 Q1 BUSINESS Pub Date : 2024-07-17 DOI: 10.1108/intr-07-2023-0558
K.S. Nivedhitha, Gayathri Giri, Palvi Pasricha

Purpose

Gamification has been constantly demonstrated as an effective mechanism for employee engagement. However, little is known about how gamification reduces cyberloafing and the mechanism by which it affects cyberloafing in the workplace. This study draws inspiration from self-determination and social bonding theories to explain how game dynamics, namely, personalised challenges, social interactivity and progression status, enhance tacit knowledge sharing behaviour, which, in turn, reduces cyberloafing. In addition, the study also examines the negative moderating effect of fear of failure on the positive relationship between game dynamics and tacit knowledge sharing.

Design/methodology/approach

Using a sample of 250 employees from information technology organisations, the study employed a 3-wave study to examine the conditional indirect effects.

Findings

The results ascertain that tacit knowledge sharing plays a central role in the relationship between gamification and cyberloafing. Further, game dynamics positively influenced tacit knowledge sharing, which in turn reduced cyberloafing. Especially, social interactivity and progression status greatly reduced cyberloafing behaviour when the fear of failure was low.

Originality/value

This study is one of the initial studies that suggest gamification as a progressive tool to reduce workplace cyberloafing behaviours. It utilises a problematisation approach to analyse and criticise the in-house assumptions regarding cyberloafing prevention measures. Further, the study proposes a conceptual model explaining the link between gamification and cyberloafing through alternate assumptions.

目的游戏化一直被证明是促进员工参与的有效机制。然而,人们对游戏化如何减少工作场所中的网络游离现象以及游戏化影响网络游离现象的机制却知之甚少。本研究从自我决定理论和社会纽带理论中汲取灵感,解释游戏动态,即个性化挑战、社会互动性和进步状态,如何增强隐性知识共享行为,进而减少网络闲散。此外,本研究还探讨了失败恐惧对游戏动态与隐性知识共享之间正向关系的负向调节作用。研究结果研究结果表明,隐性知识共享在游戏化与网络游离之间的关系中起着核心作用。此外,游戏动态对隐性知识共享产生了积极影响,而隐性知识共享反过来又减少了网络游离现象。特别是,当对失败的恐惧程度较低时,社交互动和进步状态大大减少了网络逃避行为。 原创性/价值 本研究是建议将游戏化作为减少工作场所网络逃避行为的进步工具的初步研究之一。研究采用问题化方法,分析并批评了有关网络违规预防措施的内部假设。此外,研究还提出了一个概念模型,通过其他假设来解释游戏化与网络游戏之间的联系。
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引用次数: 0
CEO social media celebrity status and credit rating assessment 首席执行官社交媒体名人地位和信用等级评估
IF 5.9 3区 管理学 Q1 BUSINESS Pub Date : 2024-07-15 DOI: 10.1108/intr-02-2023-0084
Yue Fang, Xin Bao, Baiqing Sun, Raymond Yiu Keung Lau

Purpose

This paper aims to investigate the effect of CEO social media celebrity status on credit ratings and to determine whether potential threats on the CEO celebrity status negatively moderate the above association.

Design/methodology/approach

The authors collected tweets for 874 CEOs from 513 unique S&P 1500 firms. A panel data analysis was conducted on a panel with 4,235 observations from 2009 to 2020. We then tested the hypothesis with the ordinal logit model.

Findings

The empirical findings confirmed that CEO social media celebrity status is positively associated with corporate credit rating outcomes. Our path analyses revealed that CEOs with higher social media celebrity status have less incentive to conduct risk-taking behaviors and thus benefit credit ratings. When the rating agencies perceive potential threats to CEO celebrity status, including CEO myopia and CEO overconfidence, the association between CEO social media celebrity status and credit rating is weakened.

Practical implications

This study provides an in-depth understanding of CEO social media perception on credit ratings for firms' managers and capital market participants. Findings can help managers and firms improve their strategies for leveraging social media to release credit constraints. The debt market participants could adopt the CEO social media celebrity status and its concerned threats to setting debt contracts with an adequate price.

Originality/value

This is likely to be the first study that examines the effect of CEO social media celebrity status on credit ratings. The findings of this study also reveal that social media certificated celebrity CEOs tend to be capable of enhancing firm revenue and have lower risk-taking incentives, unlike mass media certificated celebrity CEOs.

本文旨在研究首席执行官社交媒体名人地位对信用评级的影响,并确定首席执行官名人地位的潜在威胁是否会对上述关联产生负面调节作用。作者收集了来自 513 家 S&P 1500 公司的 874 位首席执行官的推文。我们对 2009 年至 2020 年的 4,235 个观察值进行了面板数据分析。实证结果证实,CEO 的社交媒体名人地位与企业信用评级结果呈正相关。我们的路径分析显示,社交媒体名人地位较高的首席执行官进行风险承担行为的动机较低,从而有利于信用评级。当评级机构认为 CEO 名人效应面临潜在威胁时,包括 CEO 近视和 CEO 过度自信,CEO 社交媒体名人效应与信用评级之间的关联就会减弱。研究结果可以帮助管理者和企业改进策略,利用社交媒体释放信用约束。债务市场参与者可以采用 CEO 社交媒体名人地位及其相关威胁来制定价格适当的债务合同。原创性/价值这可能是第一项研究 CEO 社交媒体名人地位对信用评级影响的研究。本研究的结果还显示,与大众媒体认证的名人 CEO 不同,社交媒体认证的名人 CEO 往往有能力提高公司收入,并具有较低的风险承担动机。
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引用次数: 0
How emotions affect the outcomes of information overload: information avoidance or information consumption? 情绪如何影响信息超载的结果:信息回避还是信息消费?
IF 5.9 3区 管理学 Q1 BUSINESS Pub Date : 2024-07-11 DOI: 10.1108/intr-05-2023-0390
Xusen Cheng, Shuang Zhang, Bo Yang

Purpose

Information overload has become ubiquitous during a public health emergency. The research purpose is to examine the role of mixed emotions in the influence of perceived information overload on individuals’ information avoidance intention and the state of fear of missing out.

Design/methodology/approach

A mixed-methods approach was used in this study: a qualitative study of 182 semi-structured interviews and a quantitative study of 309 surveys.

Findings

The results show that perceived information overload negatively affects peace of mind and positively affects fatigue and fear. Emotions with a low activation level (peace of mind and fatigue) promote emotions with a high activation level (hope and fear), and peace of mind negatively influences fatigue. Additionally, peace of mind negatively affects information avoidance intention, while hope positively affects the state of fear of missing out. These two information processing outcomes are positively impacted by fatigue and fear.

Originality/value

This study extends existing knowledge by uncovering the underlying influence of mixed emotions on individuals’ different information processing outcomes caused by perceived information overload. It provides practical insights for online media platforms and Internet users regarding how to process overwhelming information during a public health emergency.

目的在突发公共卫生事件中,信息超载无处不在。研究目的是考察混合情绪在感知到的信息超载对个人的信息回避意向和害怕错过状态的影响中的作用。研究结果结果表明,感知到的信息超载对心态平和产生负面影响,对疲劳和恐惧产生正面影响。激活水平较低的情绪(安心和疲劳)会促进激活水平较高的情绪(希望和恐惧),而安心会对疲劳产生负面影响。此外,心态平和会对信息回避意图产生负面影响,而希望则会对害怕错过的状态产生积极影响。本研究通过揭示混合情绪对个人因感知到的信息超载而产生的不同信息处理结果的潜在影响,扩展了现有知识。它为网络媒体平台和互联网用户在突发公共卫生事件中如何处理压倒性信息提供了实用的见解。
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引用次数: 0
Seeking social support on social media: a coping perspective 在社交媒体上寻求社会支持:应对视角
IF 5.9 3区 管理学 Q1 BUSINESS Pub Date : 2024-06-28 DOI: 10.1108/intr-05-2022-0346
Adela Chen, Kristina Lemmer

Purpose

This paper aims to examine the strength characteristics of a stressful event (i.e. novelty, disruption, and criticality) as factors that drive people’s social media use for seeking different types of supportive resources (i.e. emotional, appraisal, informational, and instrumental support) to facilitate emotion-focused and problem-focused coping. We further assess the impact of different types of social support obtained via social media use on people’s coping effectiveness.

Design/methodology/approach

Our study uses an online survey collecting data at two points in time from 291 social media users during the COVID-19 pandemic. Structural equation modeling was used for data analysis.

Findings

Empirical results reveal the usefulness and limitations of social media use as a coping mechanism. All three event strength characteristics influence people’s social media use for both emotion-focused and problem-focused coping. Event novelty motivates people’s pursuit of informational support on social media, event disruption drives social media use for seeking all four types of support, and event criticality motivates social media use for seeking emotional and informational support. However, only emotion-focused resources – emotional support and appraisal support – are found to significantly affect people’s coping effectiveness.

Originality/value

Our study contributes to a better understanding of the role played by social media when people cope with a stressful event. Applying the three characteristics of event strength allows us to identify people’s need for different supportive resources depending on how they perceive the event. Our analysis of the main and mediating effects of the four types of social support shows that not all types of social support can significantly enhance users’ coping effectiveness.

目的 本文旨在研究压力事件的强度特征(即新颖性、破坏性和临界性)是促使人们使用社交媒体寻求不同类型的支持性资源(即情感支持、评价支持、信息支持和工具支持)以促进以情感为中心的应对和以问题为中心的应对的因素。我们进一步评估了通过使用社交媒体获得的不同类型的社会支持对人们应对效果的影响。设计/方法/途径我们的研究采用在线调查的方式,在两个时间点收集了 COVID-19 大流行期间 291 名社交媒体用户的数据。研究结果实证结果揭示了社交媒体作为一种应对机制的有用性和局限性。所有三个事件强度特征都会影响人们使用社交媒体进行以情绪为中心的应对和以问题为中心的应对。事件的新颖性促使人们在社交媒体上寻求信息支持,事件的破坏性促使人们使用社交媒体寻求所有四种类型的支持,事件的关键性促使人们使用社交媒体寻求情感和信息支持。原创性/价值我们的研究有助于人们更好地理解社交媒体在人们应对压力事件时所扮演的角色。运用事件强度的三个特征,我们可以根据人们对事件的看法,确定他们对不同支持资源的需求。我们对四种社会支持的主要效应和中介效应的分析表明,并非所有类型的社会支持都能显著提高用户的应对效率。
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引用次数: 0
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