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The Interplay Between Strategic Information Sharing and Quality Decision: Pre-quality Versus Post-quality 战略信息共享与质量决策的相互作用:质量前与质量后
IF 5.2 3区 管理学 Q1 BUSINESS Pub Date : 2025-12-31 DOI: 10.1109/TEM.2025.3647053
Futou Li;Yongjian Li;Wei Wang
This article examines the interplay between the retailer’s strategic information sharing and the manufacturer’s quality decisions under two decision sequences: pre-quality and post-quality scenarios. We analyze the retailer’s ex-post information sharing policy (deciding how to share the acquired demand information) under both sequences, discuss the impact of decision sequences on the quality level, and explore the preferences of supply chain participants for pre- and post-quality scenarios. The key findings are as follows: In the post-quality scenario, if consumers have high quality sensitivity, the retailer tends to share high-demand information but conceal low-demand information; otherwise, the result is just the opposite. Conversely, in the pre-quality scenario, the retailer consistently shares low-demand information but conceals high-demand information. Notably, whether in the pre-quality or post-quality scenario, an intriguing phenomenon may emerge, that is, the retailer may experience a counterintuitive increase in profit as the expected information cost rises. The outcomes of quality levels in pre- and post-quality scenarios depend on the information status acquired by the retailer and the consumers’ quality sensitivity. Interestingly, the retailer consistently prefers the post-quality scenario, while the manufacturer may prefer the pre-quality scenario under certain conditions. Finally, our findings remain relatively robust when considering imperfect information acquisition or a general demand distribution.
本文研究了在质量前和质量后两种决策序列下零售商战略信息共享与制造商质量决策之间的相互作用。分析了两种情况下零售商的事后信息共享策略(决定如何共享获得的需求信息),讨论了决策序列对质量水平的影响,并探讨了供应链参与者在事前和事后质量情景下的偏好。主要发现如下:在后质量情境下,如果消费者的质量敏感性较高,零售商倾向于分享高需求信息而隐瞒低需求信息;否则,结果正好相反。相反,在前质量情景中,零售商始终共享低需求信息,但隐藏高需求信息。值得注意的是,无论是在质量前还是质量后的情况下,都会出现一个有趣的现象,即随着预期信息成本的上升,零售商的利润可能会出现反直觉的增长。质量前情景和质量后情景下的质量水平结果取决于零售商获得的信息状态和消费者的质量敏感性。有趣的是,零售商总是喜欢后质量情景,而制造商在某些条件下可能更喜欢前质量情景。最后,当考虑到不完全信息获取或一般需求分布时,我们的研究结果仍然相对稳健。
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引用次数: 0
The Impact of Environmental, Social, and Governance on Corporate Financial Performance: A Cross-Industry Perspective 环境、社会和治理对公司财务绩效的影响:一个跨行业的视角
IF 5.2 3区 管理学 Q1 BUSINESS Pub Date : 2025-12-30 DOI: 10.1109/TEM.2025.3649696
Wei Liu;Nicholas Dacre;Hao Dong;Jiuh-Biing Sheu;Qin Zhou
Environmental, social, and governance (ESG) influences corporate financial performance (CFP), though the effectiveness varies notably across industry sectors. Employing multiple linear regression and multiperiod differences-in-differences (DID), this article empirically examines the differential impacts by comparing European chemical and software industries. Our framework distinguishes between actual ESG performance metrics and voluntary ESG disclosure, and reveals distinct pathways through which sustainability practices and reporting affect CFP outcomes. We find that actual ESG performance impacts CFP more in the chemical industry than in software. Conversely, ESG disclosure, even when not reflecting true performance, provides immediate and sustained market value benefits to software companies. Despite earlier and more comprehensive non-financial reporting by chemical companies, no significant financial effects emerged in the immediate four years. Multiple robustness tests are employed to address the potential selection problem inherent in economic observational data, and the model results are interpreted with due caution. The empirical findings further advance the understanding of ESG–CFP mechanisms by revealing the complex balance between regulatory compliance, sustainability investments, and financial outcomes.
环境、社会和治理(ESG)影响公司财务绩效(CFP),尽管其有效性在不同行业之间差异很大。本文采用多元线性回归和多周期差分法(DID),通过比较欧洲的化工和软件行业,实证检验了差异影响。我们的框架区分了实际的ESG绩效指标和自愿的ESG披露,并揭示了可持续发展实践和报告影响CFP结果的不同途径。我们发现,实际ESG绩效对CFP的影响在化工行业大于软件行业。相反,ESG披露,即使没有反映真实的业绩,也为软件公司提供了即时和持续的市场价值利益。尽管化工公司的非财务报告更早、更全面,但在最近的四年里,没有出现显著的财务影响。采用多重稳健性检验来解决经济观测数据中固有的潜在选择问题,并且对模型结果进行了谨慎的解释。通过揭示监管合规、可持续性投资和财务结果之间的复杂平衡,实证研究结果进一步推动了对ESG-CFP机制的理解。
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引用次数: 0
On-Site or Off-Site Additive Manufacturing Spare Parts Production? An Economic and Environmental Analysis Encompassing Country Carbon Tax Policy, Energy Mix, and Availability 现场或非现场增材制造备件生产?经济和环境分析,包括国家碳税政策,能源结构和可用性
IF 5.2 3区 管理学 Q1 BUSINESS Pub Date : 2025-12-30 DOI: 10.1109/TEM.2025.3649531
Mirco Peron;Srinivas Talluri
Additive Manufacturing (AM) has been extensively studied for spare parts management. The literature concurs that producing AM spare parts close to the point of use (i.e., on-site) offers both economic and environmental advantages compared to off-site production, particularly when spare parts are produced through printing hubs, which is the current industrial practice. However, this might not always hold true: different countries have different energy costs and emit different amounts of CO2-eq to produce one kWh. Consequently, it may be preferable to produce spare parts in a country having low energy costs and/or depending less on fossil fuels, even if far from the point of use (i.e., off-site). Such decisions should also consider governmental carbon-reduction schemes (e.g., carbon taxes) whereby the more a firm emits, the more it pays. However, there is a lack of research encompassing all these aspects when deciding whether to produce AM spare parts on- or off-site. This work fills this gap, identifying if and when off-site production of AM spare parts is preferable from both economic and environmental perspectives. Contrary to claims in the literature, the results show that off-site production is sometimes preferable, particularly when its unitary energy cost is lower than that of on-site production. Interestingly, due to current low carbon tax values, the on-site/off-site production decision is driven only by economic considerations. Robustness checks confirmed the findings’ reliability. Notably, adopting off-site AM production, when advantageous, results in substantial savings, as demonstrated numerically and through a case study considering 6000+ spare parts.
增材制造(AM)在备件管理方面得到了广泛的研究。文献一致认为,与非现场生产相比,在靠近使用点(即现场)生产AM备件具有经济和环境优势,特别是当备件通过印刷中心生产时,这是当前的工业实践。然而,这可能并不总是正确的:不同的国家有不同的能源成本,生产1千瓦时排放不同的二氧化碳当量。因此,最好是在能源成本低和/或较少依赖化石燃料的国家生产备件,即使远离使用地点(即不在现场)。此类决定还应考虑政府的碳减排计划(如碳税),即企业排放越多,支付的费用就越多。然而,在决定是否在现场或非现场生产增材制造备件时,缺乏涵盖所有这些方面的研究。这项工作填补了这一空白,从经济和环境的角度确定是否以及何时非现场生产AM备件更可取。与文献中的说法相反,结果表明非现场生产有时更可取,特别是当其单位能源成本低于现场生产时。有趣的是,由于目前的低碳税价值,现场/非现场生产决策仅受经济因素的驱动。稳健性检验证实了研究结果的可靠性。值得注意的是,采用非现场增材制造生产,在有利的情况下,可以节省大量成本,这一点在数字上得到了证明,并通过一个涉及6000多个备件的案例研究得到了证明。
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引用次数: 0
A Novel Hybrid Price Prediction Method Using Multimodal Deep Learning and LLM for New Energy Power Raw Materials 基于多模态深度学习和LLM的新能源动力原材料混合价格预测方法
IF 5.2 3区 管理学 Q1 BUSINESS Pub Date : 2025-12-30 DOI: 10.1109/TEM.2025.3649729
Xuhui Zhu;Muzi Li;Pingfan Xia;Hao Lei;Zhanglin Peng
Accurate prediction of raw material prices helps enterprises optimize procurement, control costs, and enhance profits. Yet, the interplay of factors, such as supply and demand imbalances, market volatility, and abrupt disruptions, still poses a significant challenge. To address these challenges, in this article, we propose a novel hybrid framework for price prediction, called EFD-CBGT, that combines deep learning and large language model (LLM). First of all, we leverage LLMs internalized rich knowledge and contextual reasoning capabilities to generate high-quality textual data using interactive querying. The textual data are then converted into low-dimensional, high-value features using financial BERT and deep sparse autoencoder. Second, we employ the empirical wavelet transform to create a stationary numerical series from the most strongly correlated features of raw material prices. Finally, by incorporating a featurewise attention module, we use four deep learning models to extract local, bidirectional temporal, temporal, and global features. We conduct comparative experiments, ablation studies, significance tests, and robustness analyses on three real datasets from a leading lithium-ion battery manufacturer in China. The experimental results demonstrate the effectiveness and robustness of EFD-CBGT.
对原材料价格的准确预测有助于企业优化采购,控制成本,提高利润。然而,供需失衡、市场波动和突然中断等因素的相互作用仍然构成重大挑战。为了应对这些挑战,在本文中,我们提出了一种新的价格预测混合框架,称为EFD-CBGT,它结合了深度学习和大语言模型(LLM)。首先,我们利用llm内化的丰富知识和上下文推理能力,通过交互式查询生成高质量的文本数据。然后使用金融BERT和深度稀疏自编码器将文本数据转换为低维,高价值的特征。其次,我们利用经验小波变换从原材料价格最强烈的相关特征中创建一个平稳的数值序列。最后,通过结合特征关注模块,我们使用四种深度学习模型来提取局部、双向时间、时间和全局特征。我们对来自中国一家领先锂离子电池制造商的三个真实数据集进行了比较实验、烧蚀研究、显著性检验和稳健性分析。实验结果证明了EFD-CBGT的有效性和鲁棒性。
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引用次数: 0
Symbolic or Substantive: An Analysis of Corporate Social Responsibility Strategies 象征性还是实质性:企业社会责任战略分析
IF 5.2 3区 管理学 Q1 BUSINESS Pub Date : 2025-12-29 DOI: 10.1109/TEM.2025.3649028
Xihui Wang;Yong Zhang
As corporate social responsibility (CSR) gains prominence, firms confront a strategic choice between symbolic CSR, which offers superficial signals and entails greenwashing risk, and substantive CSR, which eliminates this risk through genuine and impactful practices at a higher cost. Prior research primarily examined whether firms engage in CSR, with limited exploration on the choice between symbolic and substantive CSR once engagement is decided. This article develops a game-theoretic model to examine firms’ incentives for substantive CSR, and how these varies with market structures and relevant exogenous parameters, including price premium, greenwashing risk, and consumer boycotts. We find that firms implement substantive CSR only when the incremental marginal cost is sufficiently low, and this condition becomes more stringent under competition. Although competition discourages the adoption of substantive CSR, it increases consumer surplus and social welfare when substantive CSR is implemented. Counterintuitively, this article demonstrates that price premium and consumer boycotts do not always promote substantive CSR under competition due to strategic price interactions. Furthermore, we derive the equilibrium CSR strategy structure and identify a dynamic set of the equilibrium structures that always includes the symmetric structures. Interestingly, a prisoner’s dilemma, in which both firms implement Pareto-insufficient symbolic CSR, may arise when the set consists solely of the symmetric structures. Finally, we show that these results remain robust under model extensions and demonstrate that the presence of consumers who refuse to pay a price premium may surprisingly increase firms’ prices and profits.
随着企业社会责任的日益突出,企业面临着象征性的社会责任和实质性的社会责任之间的战略选择,象征性的社会责任提供了表面的信号,并带来了洗绿风险,实质性的社会责任通过真实和有影响力的实践以更高的成本消除了这种风险。先前的研究主要考察企业是否参与企业社会责任,而对企业参与后在象征性和实质性企业社会责任之间的选择探索有限。本文建立了一个博弈论模型来考察企业对实质性企业社会责任的激励,以及这些激励如何随市场结构和相关外生参数(包括价格溢价、漂绿风险和消费者抵制)而变化。研究发现,只有增量边际成本足够低时,企业才会实施实质性的企业社会责任,而在竞争条件下,这一条件变得更加严格。虽然竞争阻碍了企业采取实质性的社会责任,但当实施实质性的社会责任时,竞争增加了消费者剩余和社会福利。与直觉相反,本文表明,由于战略价格相互作用,价格溢价和消费者抵制并不总是促进实质性的企业社会责任竞争。在此基础上,导出了均衡CSR策略结构,并确定了一个包含对称结构的均衡结构动态集合。有趣的是,当集合仅由对称结构组成时,可能会出现囚徒困境,即两家公司都实施帕累托不充分的象征性CSR。最后,我们证明了这些结果在模型扩展下仍然稳健,并证明了拒绝支付溢价的消费者的存在可能会惊人地提高企业的价格和利润。
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引用次数: 0
Digital Technology Innovation Strategies From the Perspective of Manufacturer–Logistics Provider Integration for Carbon Emission Reduction 基于碳减排的制造商-物流供应商整合视角下的数字技术创新策略
IF 5.2 3区 管理学 Q1 BUSINESS Pub Date : 2025-12-26 DOI: 10.1109/TEM.2025.3648753
Weihua Liu;Siyu Wang;Xiao Alison Chen;Jingxin Dong
This article develops a game theory model of digital technology innovation (DTI) within a two-tier supply chain involving manufacturers and logistics providers, with a shared goal of carbon emission reduction. The model examines how manufacturers and logistics providers can adopt integrated innovation to enhance both carbon reduction and DTI performance while maximizing mutual benefits. The analysis yields three key findings: first, DTI does not always lead to carbon reduction within the supply chain through the integration of manufacturers and logistics providers. Instead, optimal integration strategies and responsibility allocation models should be contingent on the capabilities of manufacturers and logistics providers. Second, when logistics providers have significantly superior capabilities, they should assume full responsibility for both carbon reduction and DTI services. Conversely, when manufacturers have significantly superior capabilities, they should lead carbon reduction efforts while the logistics provider focuses on DTI. Sensitivity analyses demonstrate the robustness of the results with respect to different profit coefficients and cost-sharing ratios. Third, we extend the model to consider the carbon trading mechanism and external DTI effects on market demand and show that the findings are robust when these additional mechanisms and levers are introduced. Managerial relevance statement: First, this article offers managerial guidance by introducing three integrated innovation between logistics provider and manufacturer (II-LM) models that are adaptable to diverse industrial scenarios. Engineering managers should tailor their DTI strategies to the specific conditions of their enterprises. By adopting the II-LM strategies, they can enhance collaboration and achieve both carbon reduction and DTI engineering objectives. Second, the “double benefit” effect of carbon trading can encourage policymakers to accelerate the development of carbon trading policies and market mechanisms. Finally, for United Nation's 17 Sustainable Development Goals (SDGs), this article contributes to SDG 9, SDG 12, and SDG 13.
本文建立了以碳减排为共同目标的制造商和物流供应商两层供应链中数字技术创新(DTI)的博弈论模型。该模型考察了制造商和物流供应商如何通过集成创新来提高碳减排和DTI绩效,同时实现互利最大化。分析得出了三个关键发现:首先,通过制造商和物流供应商的整合,DTI并不总是导致供应链内的碳减排。相反,最佳的整合策略和责任分配模型应该取决于制造商和物流供应商的能力。其次,当物流供应商的能力显著优势时,他们应该承担碳减排和DTI服务的全部责任。相反,当制造商有明显的优势能力时,他们应该带头减少碳排放,而物流供应商则专注于DTI。敏感性分析证明了结果对不同利润系数和成本分担率的鲁棒性。第三,我们将模型扩展到考虑碳交易机制和外部DTI对市场需求的影响,并表明当引入这些额外的机制和杠杆时,结果是稳健的。管理相关性声明:首先,本文通过介绍三种适用于不同工业场景的物流供应商和制造商之间的集成创新(II-LM)模型,为管理提供指导。工程经理应该根据企业的具体情况来调整他们的DTI策略。通过采用II-LM策略,他们可以加强合作,实现碳减排和DTI工程目标。其次,碳交易的“双重效益”效应可以促使决策者加快碳交易政策和市场机制的发展。最后,对于联合国的17个可持续发展目标(SDG),本文有助于实现SDG 9、SDG 12和SDG 13。
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引用次数: 0
A Risk Mitigation Deficit Measure to Control Risks in Supply Chains: An SME Perspective 供应链风险控制的风险缓解赤字措施:中小企业视角
IF 5.2 3区 管理学 Q1 BUSINESS Pub Date : 2025-12-25 DOI: 10.1109/TEM.2025.3646968
Carmen González-Zapatero;Javier González-Benito;Byung-Gak Son;Canan Kocabasoglu-Hillmer
The misalignment between the external risks a company faces, such as natural disasters or macroeconomic shocks, and the supply chain risk mitigation efforts (RMEs) it undertakes has received limited attention, particularly from the perspective of small and medium-sized enterprises (SMEs). Using contingency theory as a theoretical underpinning, this research introduces a novel fit measure, the risk mitigation deficit (RMD), to capture this misalignment. It then examines the impact of RMD on operational risk (OR), which refers to the failure of the supply chain to achieve key objectives such as cost efficiency, quality, and sustainability. SMEs face unique challenges, as RMEs are resource-intensive, requiring careful alignment of mitigation measures with risk exposure. This study contributes by analyzing data from 213 SMEs in the Spanish agrifood supply chain. The results suggest that both upstream and in-house RMD positively influence output OR, whereas downstream RMD shows no such relationship. Similarly, upstream RMD does not appear to influence input OR. A robustness test examining the effect of mere RME on OR confirmed that RMD possesses explanatory power over OR that RME alone does not. These findings underscore that a one-size-fits-all approach to supply chain risk management is ineffective, especially for resource-constrained SMEs. Instead, tailored, context-specific solutions are needed to help SMEs efficiently balance risk profiles and mitigation efforts.
公司所面临的外部风险(如自然灾害或宏观经济冲击)与其所承担的供应链风险缓解工作(RMEs)之间的不一致受到的关注有限,特别是从中小企业的角度来看。利用权变理论作为理论基础,本研究引入了一种新的适合度量,即风险缓解赤字(RMD),以捕捉这种偏差。然后检查RMD对操作风险(OR)的影响,这指的是供应链在实现诸如成本效率、质量和可持续性等关键目标方面的失败。中小企业面临着独特的挑战,因为中小型企业是资源密集型企业,需要谨慎地将缓解措施与风险结合起来。本研究通过分析西班牙农业食品供应链中213家中小企业的数据做出贡献。结果表明,上游和内部RMD都对产出OR有积极影响,而下游RMD则没有这种关系。类似地,上游RMD似乎不影响输入OR。一项检验单纯RME对OR影响的稳健性检验证实,RMD对OR具有解释力,而RME单独没有。这些发现强调,一刀切的供应链风险管理方法是无效的,特别是对于资源有限的中小企业。相反,需要根据具体情况量身定制解决方案,帮助中小企业有效地平衡风险概况和缓解工作。
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引用次数: 0
Toward a Holistic Understanding of Digital Innovation: A Multidimensional Approach 迈向数字创新的整体理解:多维方法
IF 5.2 3区 管理学 Q1 BUSINESS Pub Date : 2025-12-25 DOI: 10.1109/TEM.2025.3648537
Guangming Cao;Yanqing Duan;John Edwards
This study develops and empirically validates an integrative model explaining how firms achieve digital innovation through the interplay among digital strategy, absorptive capacity, digital technology deployment, and environmental dynamism. Drawing on the content-context-process-outcome framework, digital strategy provides the guiding content; absorptive capacity and environmental dynamism act as contextual enablers; and digital technology deployment functions as the central process driving innovation outcomes. Survey data from 250 Chinese firms were analyzed using partial least squares structural equation modeling and contextualized and externally validated through cross-case and cross-industry validation. The findings reveal an inverted U-shaped relationship between digital technology deployment and innovation, challenging the linear assumption of prior research. While deployment is essential, overinvestment without strategic alignment leads to diminishing returns, underscoring the need for strategic coherence and absorptive alignment. Digital strategy and absorptive capacity directly and indirectly enhance innovation through digital technology deployment, while environmental dynamism amplifies the strategic-innovation linkage. Theoretically, the study contributes to the engineering management literature by advancing a holistic, dynamic, and nonlinear understanding of digital innovation as an optimization and orchestration process rather than a purely technological one. It offers a generalizable framework that strengthens integrative and system-oriented perspectives in engineering management research.
本研究开发并实证验证了一个综合模型,该模型解释了企业如何通过数字战略、吸收能力、数字技术部署和环境动态之间的相互作用来实现数字创新。利用内容-情境-过程-结果框架,数字战略提供了指导性内容;吸收能力和环境动态性是语境的促成因素;数字技术部署是推动创新成果的核心过程。采用偏最小二乘结构方程模型对250家中国企业的调查数据进行了分析,并通过跨案例和跨行业验证进行了情境化和外部验证。研究结果揭示了数字技术部署与创新之间的倒u型关系,挑战了先前研究的线性假设。虽然部署是必要的,但没有战略协调的过度投资会导致收益递减,这突出了战略协调和吸收协调的必要性。数字战略和吸收能力通过数字技术部署直接或间接地促进创新,而环境动态性放大了战略与创新的联系。从理论上讲,该研究通过将数字创新作为优化和编排过程而不是纯粹的技术过程推进整体,动态和非线性理解,从而为工程管理文献做出了贡献。它提供了一个可推广的框架,加强了工程管理研究的综合和系统导向的观点。
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引用次数: 0
Collaborator Selection and Paths to Enhance Exploratory Innovation: Should Inventor Collaboration Seek Common Ground or Preserve Differences? 促进探索性创新的合作者选择与路径:发明者合作是求同存异还是求同存异?
IF 5.2 3区 管理学 Q1 BUSINESS Pub Date : 2025-12-25 DOI: 10.1109/TEM.2025.3648655
Ke-Chiun Chang;Xiaoran Sun;Xinyi Xiong;Shuyu Zhang;Yen-Chun Lai
We investigate why inventors choose specific collaborators and how different collaboration patterns shape the relationship between network stability and exploratory innovation in interdisciplinary contexts. Using nanoenergy patents (1998–2021) from the Derwent World Patent Index, we find that collaboration network stability hinders exploratory innovation, and this effect is moderated by assortativity. We classify collaborations into two types based on inventors' assortativity and network location: high assortativity collaboration, where core (peripheral) inventors work with others in similar locations, and low assortativity collaboration, where inventors collaborate across different network locations. We further examine how these collaborations influence the impact mechanism, challenging the conventional assumption of core–core collaboration. Robustness tests, including narrowed sample windows and alternative variable measures, confirm the consistency of results. Our findings provide nuanced insights into how partner selection and collaboration structures affect exploratory innovation, offering practical guidance for managers seeking to design effective collaboration strategies in technology-driven and interdisciplinary organizations.
我们研究了为什么发明者选择特定的合作者,以及不同的合作模式如何塑造跨学科背景下网络稳定性与探索性创新之间的关系。利用来自Derwent世界专利索引的纳米能源专利(1998-2021),我们发现协作网络的稳定性阻碍了探索性创新,并且这种影响受到分类性的调节。我们根据发明者的选型性和网络位置将合作分为两种类型:高选型性协作,即核心(外围)发明者与相似位置的其他人合作;低选型性协作,即发明者跨不同网络位置合作。我们进一步研究了这些协作如何影响影响机制,挑战了传统的核心-核心协作假设。稳健性测试,包括缩小样本窗口和替代变量测量,确认结果的一致性。我们的研究结果为合作伙伴选择和协作结构如何影响探索性创新提供了细致入微的见解,为寻求在技术驱动和跨学科组织中设计有效协作策略的管理者提供了实用指导。
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引用次数: 0
Artificial Intelligence and Consumer Information Search: A Review, Synthesis, and Propositions 人工智能与消费者信息搜索:综述、综合与命题
IF 5.2 3区 管理学 Q1 BUSINESS Pub Date : 2025-12-25 DOI: 10.1109/TEM.2025.3648018
Sivaranjan Murugesan;Bharadhwaj Sivakumaran;Piyush Sharma;Laxminarayanan Ganesan
Artificial intelligence (AI) is transforming how consumers search, interpret, and apply information, presenting both opportunities and challenges for engineering management in designing, managing, and using AI-enabled search systems. Despite substantial research, studies on AI-enabled consumer information search remain fragmented, providing limited integration of insights across technological, behavioral, and managerial perspectives. To address this, we conduct a systematic literature review guided by the Preferred Reporting Items for Systematic Reviews and Meta-Analyses protocol and grounded theory, identifying four thematic areas: Information Search and AI recommendation, AI conversation, AI anthropomorphism, and AI retrieval, which are structured into a search-theme mapping framework to organize themes across the consumer search stages. The findings under each theme are synthesized to reveal research gaps, derive future research propositions, and highlight managerial implications. This synthesis shows how engineering managers can apply AI recommendation strategies, message framing, anthropomorphic design, modality, cognitive load, and generative AI timing to optimize consumer search, decision-making, and engagement. Overall, the study synthesizes fragmented knowledge, advances theoretical understanding, and provides a structured foundation for guiding future research and managerial practice in engineering management.
人工智能(AI)正在改变消费者搜索、解释和应用信息的方式,为工程管理在设计、管理和使用人工智能搜索系统方面带来了机遇和挑战。尽管进行了大量研究,但对人工智能支持的消费者信息搜索的研究仍然是碎片化的,从技术、行为和管理角度提供的见解整合有限。为了解决这个问题,我们在系统评价和元分析协议的首选报告项目和扎根理论的指导下进行了系统的文献综述,确定了四个主题领域:信息搜索和人工智能推荐、人工智能对话、人工智能拟人化和人工智能检索,并将其构建成一个搜索主题映射框架,以组织消费者搜索阶段的主题。综合每个主题下的研究结果,揭示研究差距,得出未来的研究主张,并突出管理意义。这一综合展示了工程经理如何应用人工智能推荐策略、信息框架、拟人化设计、形态、认知负荷和生成人工智能时机来优化消费者搜索、决策和参与。总体而言,该研究综合了碎片化的知识,推进了理论认识,为指导未来工程管理的研究和管理实践提供了结构化的基础。
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引用次数: 0
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IEEE Transactions on Engineering Management
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