Pub Date : 2023-02-02DOI: 10.1108/dprg-05-2022-0042
Thai Do Manh, Duong Dang, M. Falch, Tuan Tran Minh, Tuyen Vu Phi
Purpose This paper aims to examine the role of stakeholders and their relationships in the sustainability of telecentres in Vietnam through the lens of stakeholder theory. Design/methodology/approach This study methodologically adopted a qualitative case study to identify stakeholders that have been involved in telecentres in Vietnam. It then categorizes those stakeholders’ salience through the lens of stakeholder identification and salience theory. Secondary data and interviews were used as data sources for the present paper. Findings The authors identify six main stakeholders that have been involved in telecentres, including the government, entrepreneurs, international donors, telecommunications providers, civil society organisations and individual community members/users. Among these stakeholders, the government, entrepreneurs and users belong to definitive stakeholders, which have the greatest impact on the sustainability of telecentres in comparison to other groups of stakeholders (e.g. dominant, dependent and dormant stakeholders). Moreover, the authors propose a model to identify the relationships of stakeholders towards the sustainability of telecentres. In particular, the authors indicate that each group of stakeholders has its own role in contributing to sustainable telecentres and they also influence others in either direct or indirect ways. Originality/value This study provides an additional approach for managers to make judgments in prioritizing the interests of some of their stakeholders while still maintaining a level of satisfaction among other stakeholders. For example, stakeholders that should be of the highest concern to the sustainability of telecentres are the government, entrepreneurs and users, while civil society organisations can be maintained in lower priority to other stakeholders. In addition, we propose the model of interactions and relationships of stakeholders, which can be seen as a starting point for a study on the roles of stakeholders in sustainability not only in telecentres, but also in other fields, such as digital transformation, cyber security and e-government.
{"title":"The role of stakeholders and their relationships in the sustainability of telecentres","authors":"Thai Do Manh, Duong Dang, M. Falch, Tuan Tran Minh, Tuyen Vu Phi","doi":"10.1108/dprg-05-2022-0042","DOIUrl":"https://doi.org/10.1108/dprg-05-2022-0042","url":null,"abstract":"\u0000Purpose\u0000This paper aims to examine the role of stakeholders and their relationships in the sustainability of telecentres in Vietnam through the lens of stakeholder theory.\u0000\u0000\u0000Design/methodology/approach\u0000This study methodologically adopted a qualitative case study to identify stakeholders that have been involved in telecentres in Vietnam. It then categorizes those stakeholders’ salience through the lens of stakeholder identification and salience theory. Secondary data and interviews were used as data sources for the present paper.\u0000\u0000\u0000Findings\u0000The authors identify six main stakeholders that have been involved in telecentres, including the government, entrepreneurs, international donors, telecommunications providers, civil society organisations and individual community members/users. Among these stakeholders, the government, entrepreneurs and users belong to definitive stakeholders, which have the greatest impact on the sustainability of telecentres in comparison to other groups of stakeholders (e.g. dominant, dependent and dormant stakeholders). Moreover, the authors propose a model to identify the relationships of stakeholders towards the sustainability of telecentres. In particular, the authors indicate that each group of stakeholders has its own role in contributing to sustainable telecentres and they also influence others in either direct or indirect ways.\u0000\u0000\u0000Originality/value\u0000This study provides an additional approach for managers to make judgments in prioritizing the interests of some of their stakeholders while still maintaining a level of satisfaction among other stakeholders. For example, stakeholders that should be of the highest concern to the sustainability of telecentres are the government, entrepreneurs and users, while civil society organisations can be maintained in lower priority to other stakeholders. In addition, we propose the model of interactions and relationships of stakeholders, which can be seen as a starting point for a study on the roles of stakeholders in sustainability not only in telecentres, but also in other fields, such as digital transformation, cyber security and e-government.\u0000","PeriodicalId":56357,"journal":{"name":"Digital Policy Regulation and Governance","volume":"16 1","pages":""},"PeriodicalIF":1.8,"publicationDate":"2023-02-02","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"89878674","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2023-01-20DOI: 10.1108/dprg-12-2021-0163
Paul Kariuki, L. Ofusori, M. Goyayi, P. Subramaniam
Purpose The purpose of this paper was to examine health-related misinformation proliferation during COVID-19 pandemic and its implications on public governance in South Africa. Design/methodology/approach Because of COVID-19 related restrictions, this study conducted a systematic review. The researchers searched several search engines which include PubMed, Web of Science and Scopus to identify relevant studies. A total of 252 peer reviewed research papers were identified. These research papers were furthered filtered, and a total of 44 relevant papers were eventually selected Findings There is a relationship between the spread of health-related misinformation and public governance. Government coordination and institutional coherence across the different spheres of governance is affected when there are multiple sources of information that are unverified and uncoordinated. Research limitations/implications This study was limited to a systematic review because of COVID-19 restrictions, and therefore, actual data could not be collected. Moreover, this study was limited to health-related communication, and therefore, its findings can only be generalized to the health sector. Practical implications Future research in this subject should consider actual data collection from the departments of health and communications to gain an in-depth understanding of misinformation and its implications on public governance from their perspective as frontline departments as far as government communication is concerned. Social implications Misinformation is an impediment to any fight against a public health emergency. Institutions which regulate communications technology and monitor misinformation should work harder in enforcing the law to deter information peddlers from their practice. This calls for reviewing existing regulation so that online spaces are safer for communicating health-related information. Originality/value Effective health communication remains a priority for the South African Government during COVID-19. However, with health-related misinformation on the increase, it is imperative to mitigate the spread to ensure it does not impede effective public governance. Government departments in South Africa are yet to develop policies that mitigate the spread of misinformation, and this paper may assist them in doing so.
本文的目的是研究COVID-19大流行期间与健康相关的错误信息扩散及其对南非公共治理的影响。设计/方法/方法由于COVID-19相关限制，本研究进行了系统评价。研究人员搜索了几个搜索引擎，包括PubMed、Web of Science和Scopus，以确定相关研究。共确定了252篇同行评议的研究论文。对这些研究论文进行进一步筛选，最终筛选出44篇相关论文。研究发现:与健康相关的错误信息的传播与公共治理之间存在关系。当存在多个未经核实和未经协调的信息来源时，不同治理领域的政府协调和机构一致性就会受到影响。研究局限性/意义由于COVID-19的限制，本研究仅限于系统评价，因此无法收集实际数据。此外，这项研究仅限于与卫生有关的交流，因此，其研究结果只能推广到卫生部门。实际意义未来的研究应该考虑从卫生和通信部门收集的实际数据，从他们作为政府传播的一线部门的角度深入了解错误信息及其对公共治理的影响。社会影响错误信息是对抗突发公共卫生事件的障碍。监管通信技术和监控虚假信息的机构应加大执法力度，遏制信息贩子的行为。这就要求对现有法规进行审查，以使在线空间更安全地交流与健康有关的信息。创意/价值在2019冠状病毒病期间，有效的卫生沟通仍然是南非政府的优先事项。然而，随着与健康有关的错误信息不断增加，必须减缓传播，以确保它不会妨碍有效的公共治理。南非的政府部门尚未制定减轻错误信息传播的政策，本文可能有助于他们这样做。
{"title":"Health-related misinformation and public governance of COVID-19 in South Africa","authors":"Paul Kariuki, L. Ofusori, M. Goyayi, P. Subramaniam","doi":"10.1108/dprg-12-2021-0163","DOIUrl":"https://doi.org/10.1108/dprg-12-2021-0163","url":null,"abstract":"\u0000Purpose\u0000The purpose of this paper was to examine health-related misinformation proliferation during COVID-19 pandemic and its implications on public governance in South Africa.\u0000\u0000\u0000Design/methodology/approach\u0000Because of COVID-19 related restrictions, this study conducted a systematic review. The researchers searched several search engines which include PubMed, Web of Science and Scopus to identify relevant studies. A total of 252 peer reviewed research papers were identified. These research papers were furthered filtered, and a total of 44 relevant papers were eventually selected\u0000\u0000\u0000Findings\u0000There is a relationship between the spread of health-related misinformation and public governance. Government coordination and institutional coherence across the different spheres of governance is affected when there are multiple sources of information that are unverified and uncoordinated.\u0000\u0000\u0000Research limitations/implications\u0000This study was limited to a systematic review because of COVID-19 restrictions, and therefore, actual data could not be collected. Moreover, this study was limited to health-related communication, and therefore, its findings can only be generalized to the health sector.\u0000\u0000\u0000Practical implications\u0000Future research in this subject should consider actual data collection from the departments of health and communications to gain an in-depth understanding of misinformation and its implications on public governance from their perspective as frontline departments as far as government communication is concerned.\u0000\u0000\u0000Social implications\u0000Misinformation is an impediment to any fight against a public health emergency. Institutions which regulate communications technology and monitor misinformation should work harder in enforcing the law to deter information peddlers from their practice. This calls for reviewing existing regulation so that online spaces are safer for communicating health-related information.\u0000\u0000\u0000Originality/value\u0000Effective health communication remains a priority for the South African Government during COVID-19. However, with health-related misinformation on the increase, it is imperative to mitigate the spread to ensure it does not impede effective public governance. Government departments in South Africa are yet to develop policies that mitigate the spread of misinformation, and this paper may assist them in doing so.\u0000","PeriodicalId":56357,"journal":{"name":"Digital Policy Regulation and Governance","volume":"13 1","pages":""},"PeriodicalIF":1.8,"publicationDate":"2023-01-20","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"79997879","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2023-01-13DOI: 10.1108/dprg-07-2021-0094
M. Morshed, Tanmoy Mazumder
Purpose Social media creates a public sphere, which functions as the third wheel of governance. This study aims to examine the relationship between Facebook penetration and the World Bank’s World Governance Indicators. Design/methodology/approach First, a Pearson correlation was estimated between Facebook penetration and governance indicators. Second, ordinary least squares analysis was used to examine a variety of additional economic and population factors, including Facebook penetration. In both instances, the colinearity of the variables is examined. Findings The findings indicate that there is no conclusive correlation between Facebook penetration and governance; however, the opposite is true for developing, emerging and least developed countries, though the relationship is not uniform across regions. In addition, per capita gross domestic product and population dynamics, specifically the proportion of the population aged 15–64, have a significant impact on governance measures. The colinearity of the variables suggests that governance is a broad concept, and that the direct correlation between Facebook penetration and governance may be misleading. Research limitations/implications Future research should incorporate panel data from other social media platforms, such as Twitter and Reddit, to better understand temporal factors and the relationship between social media penetration and governance. Practical implications This paper opens up new avenue for investigation on the impact of social media on governance. Social implications This paper can contribute to the complexity of social media as means for voice and accountability. In addition, the paper mentions how social media can be used more neutrally to ensure exposure to diverse perspectives. Originality/value The growing importance of the internet and the popularity of social networking websites are generating a great deal of scholarly attention. To the best of the authors’ knowledge, there is almost no literature that links Facebook penetration and governance. This paper intends to fill this void.
{"title":"Does Facebook penetration improve governance? A reflection on the World Governance Indicators of 185 countries","authors":"M. Morshed, Tanmoy Mazumder","doi":"10.1108/dprg-07-2021-0094","DOIUrl":"https://doi.org/10.1108/dprg-07-2021-0094","url":null,"abstract":"\u0000Purpose\u0000Social media creates a public sphere, which functions as the third wheel of governance. This study aims to examine the relationship between Facebook penetration and the World Bank’s World Governance Indicators.\u0000\u0000\u0000Design/methodology/approach\u0000First, a Pearson correlation was estimated between Facebook penetration and governance indicators. Second, ordinary least squares analysis was used to examine a variety of additional economic and population factors, including Facebook penetration. In both instances, the colinearity of the variables is examined.\u0000\u0000\u0000Findings\u0000The findings indicate that there is no conclusive correlation between Facebook penetration and governance; however, the opposite is true for developing, emerging and least developed countries, though the relationship is not uniform across regions. In addition, per capita gross domestic product and population dynamics, specifically the proportion of the population aged 15–64, have a significant impact on governance measures. The colinearity of the variables suggests that governance is a broad concept, and that the direct correlation between Facebook penetration and governance may be misleading.\u0000\u0000\u0000Research limitations/implications\u0000Future research should incorporate panel data from other social media platforms, such as Twitter and Reddit, to better understand temporal factors and the relationship between social media penetration and governance.\u0000\u0000\u0000Practical implications\u0000This paper opens up new avenue for investigation on the impact of social media on governance.\u0000\u0000\u0000Social implications\u0000This paper can contribute to the complexity of social media as means for voice and accountability. In addition, the paper mentions how social media can be used more neutrally to ensure exposure to diverse perspectives.\u0000\u0000\u0000Originality/value\u0000The growing importance of the internet and the popularity of social networking websites are generating a great deal of scholarly attention. To the best of the authors’ knowledge, there is almost no literature that links Facebook penetration and governance. This paper intends to fill this void.\u0000","PeriodicalId":56357,"journal":{"name":"Digital Policy Regulation and Governance","volume":"138 1","pages":""},"PeriodicalIF":1.8,"publicationDate":"2023-01-13","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"78331037","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2022-12-21DOI: 10.1108/dprg-09-2021-0116
Rajiv Kumar, Amit Sachan, A. Mukherjee
Purpose The purpose of this study is to determine the factors that enable citizens to adopt e-government services at different maturity levels: information, two-way communication, transaction and political participation. Design/methodology/approach The study uses a grounded approach by conducting semi-structured interviews. Findings The study reveals that the factors influencing the adoption of e-government services vary at different levels. It identifies 27 influencing factors. In total, 13 of these factors influence adoption at the information level; 13 at the two-way communication level; 25 at the transactional level; and 16 at the political participation level. Auxiliary facilities, connectedness, corruption avoidance, transparency and fairness, customer support and forced adoption, not commonly discussed as influencing factors for e-government adoption in the extant literature, have been revealed in this study. Research limitations/implications This study uses qualitative research and rather than generalization, the focus is explicitly on obtaining an in-depth understanding. Although the sampling used is sufficient for the purpose of this study and allows reasonable conclusions to be drawn; however, it cannot be considered representative of a vast country like India. Academicians and information systems researchers can use these findings for further research. Practical implications This study advances the understanding of e-government adoption. The findings have potential implications for public administrators and policymakers in successfully designing, developing and implementing e-government services at different maturity levels. Originality/value Existing e-government adoption theories are of limited scope and do not capture and specify the complete essence of citizens’ adoption characteristics at different levels of e-government services. Hence, a theoretical gap exists, which this study aims to fill.
{"title":"Adoption of e-government services at different maturity levels: a qualitative study in India","authors":"Rajiv Kumar, Amit Sachan, A. Mukherjee","doi":"10.1108/dprg-09-2021-0116","DOIUrl":"https://doi.org/10.1108/dprg-09-2021-0116","url":null,"abstract":"\u0000Purpose\u0000The purpose of this study is to determine the factors that enable citizens to adopt e-government services at different maturity levels: information, two-way communication, transaction and political participation.\u0000\u0000\u0000Design/methodology/approach\u0000The study uses a grounded approach by conducting semi-structured interviews.\u0000\u0000\u0000Findings\u0000The study reveals that the factors influencing the adoption of e-government services vary at different levels. It identifies 27 influencing factors. In total, 13 of these factors influence adoption at the information level; 13 at the two-way communication level; 25 at the transactional level; and 16 at the political participation level. Auxiliary facilities, connectedness, corruption avoidance, transparency and fairness, customer support and forced adoption, not commonly discussed as influencing factors for e-government adoption in the extant literature, have been revealed in this study.\u0000\u0000\u0000Research limitations/implications\u0000This study uses qualitative research and rather than generalization, the focus is explicitly on obtaining an in-depth understanding. Although the sampling used is sufficient for the purpose of this study and allows reasonable conclusions to be drawn; however, it cannot be considered representative of a vast country like India. Academicians and information systems researchers can use these findings for further research.\u0000\u0000\u0000Practical implications\u0000This study advances the understanding of e-government adoption. The findings have potential implications for public administrators and policymakers in successfully designing, developing and implementing e-government services at different maturity levels.\u0000\u0000\u0000Originality/value\u0000Existing e-government adoption theories are of limited scope and do not capture and specify the complete essence of citizens’ adoption characteristics at different levels of e-government services. Hence, a theoretical gap exists, which this study aims to fill.\u0000","PeriodicalId":56357,"journal":{"name":"Digital Policy Regulation and Governance","volume":"58 1","pages":""},"PeriodicalIF":1.8,"publicationDate":"2022-12-21","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"83210680","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2022-11-23DOI: 10.1108/dprg-04-2022-0033
Peterson K. Ozili
Purpose The purpose of this study is to discuss the role of central bank digital currency (CBDC), Fintech and cryptocurrency for financial inclusion and financial stability. Design/methodology/approach This study used critical discourse analysis to identify the benefits and risks of CBDC, Fintech and cryptocurrency for financial inclusion and financial stability. Findings Fintech, CBDC and cryptocurrency can increase financial inclusion by providing an alternative channel through which unbanked adults can access formal financial services. CBDC and Fintech services have the potential to preserve financial stability, while cryptocurrency presents financial stability risks that can be mitigated through effective regulation. This paper also identified some problems of CBDC, Fintech and cryptocurrency for financial inclusion and financial stability. This paper offered some insight about the future of financial inclusion and the future of financial stability. Practical implications Although CBDC, Fintech or cryptocurrency can extend financial services to unbanked adults and offer cost-efficient advantages, there are risk considerations that need to be taken into account when using CBDC, Fintech and cryptocurrency to increase financial inclusion and to preserve financial stability. Originality/value The literature has not identified the combined role of CBDC, Fintech and cryptocurrency for financial inclusion and financial stability. To the best of the author’s knowledge, this paper is the first paper to assess the combined role of CBDC, Fintech and cryptocurrency for financial inclusion and financial stability.
{"title":"CBDC, Fintech and cryptocurrency for financial inclusion and financial stability","authors":"Peterson K. Ozili","doi":"10.1108/dprg-04-2022-0033","DOIUrl":"https://doi.org/10.1108/dprg-04-2022-0033","url":null,"abstract":"\u0000Purpose\u0000The purpose of this study is to discuss the role of central bank digital currency (CBDC), Fintech and cryptocurrency for financial inclusion and financial stability.\u0000\u0000\u0000Design/methodology/approach\u0000This study used critical discourse analysis to identify the benefits and risks of CBDC, Fintech and cryptocurrency for financial inclusion and financial stability.\u0000\u0000\u0000Findings\u0000Fintech, CBDC and cryptocurrency can increase financial inclusion by providing an alternative channel through which unbanked adults can access formal financial services. CBDC and Fintech services have the potential to preserve financial stability, while cryptocurrency presents financial stability risks that can be mitigated through effective regulation. This paper also identified some problems of CBDC, Fintech and cryptocurrency for financial inclusion and financial stability. This paper offered some insight about the future of financial inclusion and the future of financial stability.\u0000\u0000\u0000Practical implications\u0000Although CBDC, Fintech or cryptocurrency can extend financial services to unbanked adults and offer cost-efficient advantages, there are risk considerations that need to be taken into account when using CBDC, Fintech and cryptocurrency to increase financial inclusion and to preserve financial stability.\u0000\u0000\u0000Originality/value\u0000The literature has not identified the combined role of CBDC, Fintech and cryptocurrency for financial inclusion and financial stability. To the best of the author’s knowledge, this paper is the first paper to assess the combined role of CBDC, Fintech and cryptocurrency for financial inclusion and financial stability.\u0000","PeriodicalId":56357,"journal":{"name":"Digital Policy Regulation and Governance","volume":"203 1","pages":""},"PeriodicalIF":1.8,"publicationDate":"2022-11-23","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"80458521","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2022-10-27DOI: 10.1108/dprg-08-2022-189
P. Curwen
{"title":"India initiates the world’s most complicated spectrum auction","authors":"P. Curwen","doi":"10.1108/dprg-08-2022-189","DOIUrl":"https://doi.org/10.1108/dprg-08-2022-189","url":null,"abstract":"","PeriodicalId":56357,"journal":{"name":"Digital Policy Regulation and Governance","volume":"20 S2","pages":""},"PeriodicalIF":1.8,"publicationDate":"2022-10-27","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"72413899","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2022-10-14DOI: 10.1108/dprg-10-2021-0132
H. Ofe, Harm Minnema, M. de Reuver
Purpose This paper aims to propose a framework for how privacy-preserving technologies (PETs) create business value for organizations. The framework was developed by examining the literature on privacy and information technology’s impact (symbolic and function). The authors evaluate the framework’s applicability using multiparty computation (MPC) as an instance of PETs, with expert interviews in the telecommunication industry. Design/methodology/approach In an illustrative case of four telecommunication companies, the authors conducted semi-structured interviews with experts and used MPC as an instance of PET. Findings The evaluation of the framework indicates that PETs create business value for organizations: enhancing customer interactions, sales, personalized services, predicting market trends and collaboration among organizations. The findings show that business value of PETs is mainly driven by consumers and organizations willing to share data and collaborate. Research limitations/implications This study was limited to the telecom sector and focused on MPC as an instance of PET. Further studies should be conducted to explore the benefits of other PETs and MPC. Future research could find out if this framework is also helpful for implementing other PETs or even other types of technology. The authors’ framework provides factors that future studies can use to quantify the impact of PETs. The authors hope that this framework provides an overarching reference for organizations considering the adoption of PETs. Practical implications The authors’ findings inform managers in exploring the business value of PETs for organizations. This study also provides insights into which costs and risks to consider when implementing PETs. Originality/value This study is one of the few to propose a framework on how PETs create business value for organizations. Future research can use factors in the framework (e.g. customer interactions, sales, personalized services and market trend prediction) to conduct a quantitative study on PETs’ business value. Managers adopting PETs can use the framework to identify areas where PETs impact their organization.
{"title":"The business value of privacy-preserving technologies: the case of multiparty computation in the telecom industry","authors":"H. Ofe, Harm Minnema, M. de Reuver","doi":"10.1108/dprg-10-2021-0132","DOIUrl":"https://doi.org/10.1108/dprg-10-2021-0132","url":null,"abstract":"\u0000Purpose\u0000This paper aims to propose a framework for how privacy-preserving technologies (PETs) create business value for organizations. The framework was developed by examining the literature on privacy and information technology’s impact (symbolic and function). The authors evaluate the framework’s applicability using multiparty computation (MPC) as an instance of PETs, with expert interviews in the telecommunication industry.\u0000\u0000\u0000Design/methodology/approach\u0000In an illustrative case of four telecommunication companies, the authors conducted semi-structured interviews with experts and used MPC as an instance of PET.\u0000\u0000\u0000Findings\u0000The evaluation of the framework indicates that PETs create business value for organizations: enhancing customer interactions, sales, personalized services, predicting market trends and collaboration among organizations. The findings show that business value of PETs is mainly driven by consumers and organizations willing to share data and collaborate.\u0000\u0000\u0000Research limitations/implications\u0000This study was limited to the telecom sector and focused on MPC as an instance of PET. Further studies should be conducted to explore the benefits of other PETs and MPC. Future research could find out if this framework is also helpful for implementing other PETs or even other types of technology. The authors’ framework provides factors that future studies can use to quantify the impact of PETs. The authors hope that this framework provides an overarching reference for organizations considering the adoption of PETs.\u0000\u0000\u0000Practical implications\u0000The authors’ findings inform managers in exploring the business value of PETs for organizations. This study also provides insights into which costs and risks to consider when implementing PETs.\u0000\u0000\u0000Originality/value\u0000This study is one of the few to propose a framework on how PETs create business value for organizations. Future research can use factors in the framework (e.g. customer interactions, sales, personalized services and market trend prediction) to conduct a quantitative study on PETs’ business value. Managers adopting PETs can use the framework to identify areas where PETs impact their organization.\u0000","PeriodicalId":56357,"journal":{"name":"Digital Policy Regulation and Governance","volume":"176 1","pages":""},"PeriodicalIF":1.8,"publicationDate":"2022-10-14","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"86076279","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2022-10-05DOI: 10.1108/dprg-02-2022-0019
Carla Sanchez-Hughet, M. E. Aramendia-Muneta, A. Erro-Garcés
Purpose This paper aims to help small- and medium-sized enterprises (SMEs) to seize the potential of Big Data in their marketing strategies to leverage a competitive advantage in the rising digital marketplace and lead the post-pandemic economic recovery. However, Spanish SMEs have had serious difficulties in working with Big Data. Design/methodology/approach In this study, a roadmap is designed to pave the way for a successful Big Data implementation. Findings SMEs with updated information on how to access the historic funding opportunities might profit to this opportunity. It not only generates financing opportunities for SMEs but also grants continuity to their strategies by offering the most profitable techniques by which they can efficiently analyse data and gain consumer insights, thus overcoming the many problems they face when working with Big Data as well as helping them to monetise their marketing strategies. Originality/value The main advantage of this research is its innovative approach to business strategy as it provides. The value added by this paper lies in its holistic and updated approach to supporting SMEs’ Big Data strategies.
{"title":"Seizing opportunities in Europe: a roadmap for efficient big data implementation in Spanish SMEs","authors":"Carla Sanchez-Hughet, M. E. Aramendia-Muneta, A. Erro-Garcés","doi":"10.1108/dprg-02-2022-0019","DOIUrl":"https://doi.org/10.1108/dprg-02-2022-0019","url":null,"abstract":"\u0000Purpose\u0000This paper aims to help small- and medium-sized enterprises (SMEs) to seize the potential of Big Data in their marketing strategies to leverage a competitive advantage in the rising digital marketplace and lead the post-pandemic economic recovery. However, Spanish SMEs have had serious difficulties in working with Big Data.\u0000\u0000\u0000Design/methodology/approach\u0000In this study, a roadmap is designed to pave the way for a successful Big Data implementation.\u0000\u0000\u0000Findings\u0000SMEs with updated information on how to access the historic funding opportunities might profit to this opportunity. It not only generates financing opportunities for SMEs but also grants continuity to their strategies by offering the most profitable techniques by which they can efficiently analyse data and gain consumer insights, thus overcoming the many problems they face when working with Big Data as well as helping them to monetise their marketing strategies.\u0000\u0000\u0000Originality/value\u0000The main advantage of this research is its innovative approach to business strategy as it provides. The value added by this paper lies in its holistic and updated approach to supporting SMEs’ Big Data strategies.\u0000","PeriodicalId":56357,"journal":{"name":"Digital Policy Regulation and Governance","volume":"54 1","pages":""},"PeriodicalIF":1.8,"publicationDate":"2022-10-05","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"72655825","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2022-09-30DOI: 10.1108/dprg-11-2021-0153
Philemon Seth Ackom, Kwame Owusu Kwateng, Francis Kamewor Tetteh, Manuel Wiesche
Purpose Literature reveals that citizens’ intentions or willingness to adopt and use e-government services in developing countries like Ghana have not been encouraging regardless of the importance of these services. This study aims to examine the factors that inhibit the virtualization of government to citizen e-government processes by assessing citizens’ intentions to resist or use government’s virtualized processes. Design/methodology/approach This study used a survey questionnaire to collect data from public school teachers who are users of the Government of Ghana’s e-pay slip system. Out of 500 questionnaires administered, only 423 useable responses were obtained. The data was analyzed with both inferential and descriptive statistics. Findings The results of this study showed that process virtualizability significantly predicts virtual process use, and it is associated with user resistance toward virtual process use. Practical implications The findings will help governments and managers to comprehend that certain processes are more acquiescent to virtualization than others. Originality/value This paper provides researchers with a contemporary perspective toward understanding the adoption and use of e-government services in sub-Saharan Africa through the lens of process virtualization theory.
{"title":"Understanding e-government services: integration of process virtualization theory and user resistance","authors":"Philemon Seth Ackom, Kwame Owusu Kwateng, Francis Kamewor Tetteh, Manuel Wiesche","doi":"10.1108/dprg-11-2021-0153","DOIUrl":"https://doi.org/10.1108/dprg-11-2021-0153","url":null,"abstract":"\u0000Purpose\u0000Literature reveals that citizens’ intentions or willingness to adopt and use e-government services in developing countries like Ghana have not been encouraging regardless of the importance of these services. This study aims to examine the factors that inhibit the virtualization of government to citizen e-government processes by assessing citizens’ intentions to resist or use government’s virtualized processes.\u0000\u0000\u0000Design/methodology/approach\u0000This study used a survey questionnaire to collect data from public school teachers who are users of the Government of Ghana’s e-pay slip system. Out of 500 questionnaires administered, only 423 useable responses were obtained. The data was analyzed with both inferential and descriptive statistics.\u0000\u0000\u0000Findings\u0000The results of this study showed that process virtualizability significantly predicts virtual process use, and it is associated with user resistance toward virtual process use.\u0000\u0000\u0000Practical implications\u0000The findings will help governments and managers to comprehend that certain processes are more acquiescent to virtualization than others.\u0000\u0000\u0000Originality/value\u0000This paper provides researchers with a contemporary perspective toward understanding the adoption and use of e-government services in sub-Saharan Africa through the lens of process virtualization theory.\u0000","PeriodicalId":56357,"journal":{"name":"Digital Policy Regulation and Governance","volume":"7 1","pages":""},"PeriodicalIF":1.8,"publicationDate":"2022-09-30","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"84363567","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2022-09-30DOI: 10.1108/dprg-09-2021-0111
Solomon Odei-Appiah, Gamel O. Wiredu, J. Adjei
Purpose Financial Technology (FinTech) innovations enable the provision of financial services to many unbanked across the world by increasing access. The key role of FinTech to drive financial inclusion however suffers significant impediments including the digital divide. Nevertheless, there is paucity of elaborate theories on financial inclusion while extant literature on FinTech only identify factors that drive its acceptance and use with little attention to inhibitors such as the digital divide. This study aims to investigate the impact of FinTech usage on financial inclusion amid the digital divide. Design/methodology/approach This study uses the unified theory of acceptance and use of technology (UTAUT2) and the model of digital inequality. A structural equation modeling technique is applied to data collected from 282 respondents in an online survey. Findings The findings confirm a positive influence of FinTech use on financial inclusion as well as the influence of performance expectancy and facilitating conditions on behavioral intentions. The results also show that digital divide measured with access, resource and force moderate the use of FinTech. Originality/value This study presents a theoretical model which is unique given that UTAUT2 was combined with digital divide moderators from the model of digital inequality to explain how FinTech usage impacts on financial inclusion. Addressing the research questions has led several theoretical contributions including the extension of the applicability of UTAUT2.
{"title":"Fintech use, digital divide and financial inclusion","authors":"Solomon Odei-Appiah, Gamel O. Wiredu, J. Adjei","doi":"10.1108/dprg-09-2021-0111","DOIUrl":"https://doi.org/10.1108/dprg-09-2021-0111","url":null,"abstract":"\u0000Purpose\u0000Financial Technology (FinTech) innovations enable the provision of financial services to many unbanked across the world by increasing access. The key role of FinTech to drive financial inclusion however suffers significant impediments including the digital divide. Nevertheless, there is paucity of elaborate theories on financial inclusion while extant literature on FinTech only identify factors that drive its acceptance and use with little attention to inhibitors such as the digital divide. This study aims to investigate the impact of FinTech usage on financial inclusion amid the digital divide.\u0000\u0000\u0000Design/methodology/approach\u0000This study uses the unified theory of acceptance and use of technology (UTAUT2) and the model of digital inequality. A structural equation modeling technique is applied to data collected from 282 respondents in an online survey.\u0000\u0000\u0000Findings\u0000The findings confirm a positive influence of FinTech use on financial inclusion as well as the influence of performance expectancy and facilitating conditions on behavioral intentions. The results also show that digital divide measured with access, resource and force moderate the use of FinTech.\u0000\u0000\u0000Originality/value\u0000This study presents a theoretical model which is unique given that UTAUT2 was combined with digital divide moderators from the model of digital inequality to explain how FinTech usage impacts on financial inclusion. Addressing the research questions has led several theoretical contributions including the extension of the applicability of UTAUT2.\u0000","PeriodicalId":56357,"journal":{"name":"Digital Policy Regulation and Governance","volume":"24 1","pages":""},"PeriodicalIF":1.8,"publicationDate":"2022-09-30","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"89349170","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
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