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Antecedents and Consequences of Consumer Attitudes towards Advertising on Social Media 消费者对社交媒体广告态度的前因与后果
IF 3.8 Pub Date : 2023-06-23 DOI: 10.25105/ber.v23i1.15203
M. H. Fikri, Renny Risqiani, Magister Management, Study Program, Universitas Trisakti
Social media has developed and created new advertising systems for business and commerce purposes. Previous research found that many factors influence a person's interest in advertisements displayed on social media. This study aims to examine the effect of advertising value on attitudes towards social media advertising (SMA) and attitudes towards SMA on attitudes towards brands and purchase intentions. The study was conducted on 267 respondents who often interact through social media. Data were analyzed using Structural Equation Modeling (SEM) with the help of smartPLS software. The results showed that the trustworthiness and personalization of advertisements delivered through social media were able to influence consumer attitudes towards these advertisements. Attitudes towards social media advertising can influence consumer attitudes towards advertised brands. Furthermore, brand attitude has a greater influence on purchase intention than attitude towards SMA. Meanwhile, perceived incentives and perceived encroached risk have no significant effect on attitude to social media advertisement. Keywords: Advertising Value, Attitude to Social Media Advertising, Brand Attitude, and Purchase Intention
社交媒体为商业和商业目的开发和创造了新的广告系统。之前的研究发现,许多因素会影响人们对社交媒体上广告的兴趣。本研究旨在探讨广告价值对社交媒体广告态度的影响,以及对社交媒体广告态度对品牌态度和购买意愿的影响。这项研究对267名经常通过社交媒体互动的受访者进行了调查。在smartPLS软件的帮助下,使用结构方程模型(SEM)对数据进行分析。结果表明,通过社交媒体投放的广告的可信度和个性化能够影响消费者对这些广告的态度。对社交媒体广告的态度会影响消费者对广告品牌的态度。此外,品牌态度对购买意愿的影响大于对SMA态度的影响。同时,感知激励和感知侵犯风险对社交媒体广告态度没有显著影响。关键词:广告价值,对社交媒体广告的态度,品牌态度,购买意愿
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引用次数: 0
ROLE OF ORGANIZATIONAL CREATIVITY BETWEEN ARTIFICIAL INTELLIGENCE CAPABILITY AND ORGANIZATIONAL PERFORMANCE 组织创造力在人工智能能力与组织绩效之间的作用
IF 3.8 Pub Date : 2023-06-20 DOI: 10.25105/ber.v23i1.15300
Oladimeji Fajimolu, P. Okonji, Chinenye Onyemaobi
This study examines the role of organizational creativity between artificial intelligence capability and organizational performance due to challenges in the area of localization, transparency and data security in the Nigerian banking sector which require maximum attention. It explicates how banking organizations leverage on artificial intelligence capability and deploy artificial intelligence resources in identified areas of business needs in order to achieve performance gains. Using a survey design and a convenience sampling method, 300 questionnaires were distributed among 12 banking organizations and 231 questionnaires were retrieved. Data were analyzed using percentages and the hypotheses were tested using regression analysis. Our findings revealed a strong relationship between artificial intelligence capability and organizational performance. Also, when the mediating variable was simultaneously entered with the independent variable as a predictor of organizational performance, it made the response variable stronger. We concluded that creative deployment of artificial intelligence resources in identified areas of needs in the banking sector will lead to better performance gains. Hence, we recommend that Nigerian banking organizations should deploy artificial intelligence capability creatively in order to enhance organizational performance. Since organizational creativity mediates the relationship between artificial intelligence capability and organizational performance, it implies that by being constructive and innovative in the manner by which managers carry out organizational activities and deploy artificial intelligence capability, organizations stand to achieve better performance gains.
本研究考察了组织创造力在人工智能能力和组织绩效之间的作用,因为尼日利亚银行业在本地化、透明度和数据安全方面面临挑战,这些挑战需要最大程度的关注。它说明了银行组织如何利用人工智能能力,并在确定的业务需求领域部署人工智能资源,以实现性能提升。采用问卷调查设计和方便抽样法,对12家银行机构发放问卷300份,回收问卷231份。数据采用百分比分析,假设采用回归分析检验。我们的研究结果揭示了人工智能能力与组织绩效之间的密切关系。此外,当中介变量与自变量同时作为组织绩效的预测因子时,它使响应变量更强。我们的结论是,在银行业确定的需求领域创造性地部署人工智能资源将带来更好的绩效提升。因此,我们建议尼日利亚银行组织创造性地部署人工智能能力,以提高组织绩效。由于组织创造力调解了人工智能能力和组织绩效之间的关系,这意味着,通过管理者开展组织活动和部署人工智能能力的方式具有建设性和创新性,组织将获得更好的绩效收益。
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引用次数: 1
Analysing Trade Creation and Trade Diversion effects in ECOWAS Regional Trade Agreement 西非经共体区域贸易协定的贸易创造和贸易转移效应分析
IF 3.8 Pub Date : 2023-06-19 DOI: 10.25105/ber.v23i1.15307
Oladimeji Fajimolu, Olabode Olayemi
Aim/Purpose – The study focuses on trade creation and trade diversion effect in the Economic Community of West African States (ECOWAS) regional trade agreement. It examines if the ECOWAS regional trade agreement has brought about trade creation and/or trade diversion before the period of ban on certain items of importation by the Nigerian government as against the terms of the agreement. Methodology – The study uses augmented gravity model. Estimations were carried out on bilateral trade flows, trade creation and trade diversion within the region. Secondary data (2008-2018) were obtained from reliable sources. Ordinary least squares (OLS) and panel data regression was used to analyze the data. Findings – It was found that the GDP (wealth), population and political stability of the exporting countries will significantly foster intra-regional bilateral trade flow while variables like land area, landlocked and distance will significantly reduce bilateral trade flow in the region. The population, landlocked, political stability and corruption perception variables of the importing countries are found not to be statistically significant. R2 being the coefficient of determination falls between 54.8% and 63.3% which implies that the independent variables have been able to explain 54.8% to 63.3% of the total variations in the dependent variable. Research implications – Membership of some of the ECOWAS members in Global System of Trade Preferences among developing countries (GSTP) was found to have resulted in trade diversion; whereas, participation of some of ECOWAS members in West African Economic and Monetary Union (WAEMU) has contributed to the level of trade creation in ECOWAS region. Originality/value/contribution – The level of trade creation in the ECOWAS region can be improved upon provided all member states adhere strictly to the terms of the agreement.
目的/目的-本研究的重点是西非国家经济共同体(西非经共体)区域贸易协定的贸易创造和贸易转移效应。本报告审查西非经共体区域贸易协定是否在尼日利亚政府禁止某些进口项目的期限内违反该协定的规定,创造了贸易和(或)转移了贸易。研究方法:本研究采用增强重力模型。对区域内的双边贸易流量、贸易创造和贸易转移进行了估计。次要数据(2008-2018)来自可靠来源。采用普通最小二乘(OLS)和面板数据回归对数据进行分析。研究发现,出口国的GDP(财富)、人口和政治稳定性将显著促进区域内双边贸易流动,而土地面积、内陆和距离等变量将显著减少区域内双边贸易流动。进口国的人口、内陆、政治稳定和腐败感知变量在统计上不显著。R2是决定系数,介于54.8%和63.3%之间,这意味着自变量已经能够解释因变量中54.8%到63.3%的总变化。研究影响-经发现西非经共体一些成员加入发展中国家间全球贸易优惠制度导致了贸易转移;而西非经共体一些成员加入西非经济和货币联盟(WAEMU)对西非经共体区域的贸易创造水平作出了贡献。原创性/价值/贡献-只要所有成员国严格遵守协定的条款,西非经共体区域的贸易创造水平就可以得到提高。
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引用次数: 0
Mitigating Social Fatigue 缓解社交疲劳
IF 3.8 Pub Date : 2023-06-15 DOI: 10.25105/ber.v23i1.15486
Calista Luhur, Id'hayani Shavana Haqi Putri, C. Pangaribuan
With the increasing technology adoption across all ages throughout the population, number of social media users increases and shows no stopping. Positive benefits of social media are widely reported with increased in well-being and life satisfaction. On the other hand, many users have decided to take a social media detox or even discontinue to use social media as they feel fatigued by it. This research aims to study what factors that may lead users to social media fatigue as well as provide possible solutions to help users derived more positive benefits compared to negative ones. This study is conducted through an online survey with 115 samples with most coming from Gen- Z and millennials, the samples are then analyzed with the SMART PLS 4 software. The study findings are that the three variables: boredom proneness, information overload and depression have correlation to social media fatigue with information overload being the most significant as seen from p value (0,0000). The study concludes that these three variables have positive significance to social media fatigue.
随着所有年龄段的人越来越多地采用技术,社交媒体用户的数量也在增加,而且没有停止的迹象。社交媒体的积极好处被广泛报道,提高了幸福感和生活满意度。另一方面,许多用户已经决定戒掉社交媒体,甚至不再使用社交媒体,因为他们感到厌倦了。本研究旨在研究哪些因素可能导致用户产生社交媒体疲劳,并提供可能的解决方案,帮助用户获得更多的积极利益而不是消极利益。本研究通过115个样本进行在线调查,其中大多数来自Z世代和千禧一代,然后使用SMART PLS 4软件对样本进行分析。研究发现,无聊倾向、信息过载和抑郁三个变量与社交媒体疲劳相关,从p值(0,000)来看,信息过载最为显著。研究得出结论,这三个变量对社交媒体疲劳有正向意义。
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引用次数: 0
Creating Customer Satisfaction to Customer Loyalty: The Role of Service Quality in Every 'Moment of Truth' 从顾客满意到顾客忠诚:服务质量在每一个“关键时刻”中的作用
IF 3.8 Pub Date : 2023-06-15 DOI: 10.25105/ber.v23i1.15481
Febrisi Dwita, Leony Agustine
This study aims to examine a model that evaluates the relationship between the moment of truth, service quality, and customer satisfaction on loyalty. This research was conducted at courier logistics in Bekasi City, West Java Province, Indonesia. This research was conducted from June 2022 to February 2023. The population in this study are customers who have used courier logistic services for an unknown number. This study used a simple random sampling technique and for the sample, 138 respondents participated, but only 98 completed questionnaires were deemed useable. The data analysis uses the SEM-PLS technique. The results of this study are that there is a positive relationship between the moment of truth and customer satisfaction, where when the customer is using the delivery service for the first time and has a good impression of the company's services, it can affect perceptions about the ability and use of these services from time to time. The experience of using the service can change the priorities that underlie each customer's main reason. There is a positive influence between Service Quality on customer satisfaction, where when the delivery service company provides maximum service quality, customers will feel and will reuse their services which can even make these customers more loyal to the company. There is a positive influence between customer satisfaction on loyalty, the moment of truth has a positive influence on customer loyalty, and service quality has a positive influence on customer loyalty.
本研究旨在检验一个评估关键时刻、服务品质、顾客满意度对忠诚度之关系的模型。这项研究是在印尼西爪哇省勿加西市的快递物流中进行的。这项研究于2022年6月至2023年2月进行。本研究的人群是使用快递物流服务的客户,数量不详。本研究采用简单的随机抽样技术,样本有138名受访者参与,但只有98份完整的问卷被认为是可用的。数据分析使用SEM-PLS技术。本研究的结果是,关键时刻与客户满意度之间存在正相关关系,当客户第一次使用送货服务并对公司的服务有良好印象时,它会不时影响对这些服务的能力和使用的看法。使用服务的体验可以改变客户的优先级,这是每个客户的主要原因。服务质量对顾客满意度有正向影响,当快递服务公司提供最大的服务质量时,顾客会感受到并会重复使用他们的服务,甚至会使这些顾客对公司更加忠诚。顾客满意对顾客忠诚有正向影响,“真心话时刻”对顾客忠诚有正向影响,服务质量对顾客忠诚有正向影响。
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引用次数: 1
The Exploration of Antecedent Variables On Occuupational Health And Safety (OHS) Performance at PT. Samudra Oceaneering Batam 巴淡岛Samudra Oceaneering公司职业健康与安全绩效的前因变量探讨
IF 3.8 Pub Date : 2023-06-15 DOI: 10.25105/ber.v23i1.15463
D. Deddy, Amir Fikri, Faizal Madya
This research was conducted conducted because there are still cases of accidents at PT. Samudra Oceaneering Batam by restricted work category in 2019 which resulted in the victim being unable to carry out his main job and had to be transferred to another job of an administrative nature, and the time lost from the accident is two working days. The consequences of these work accidents not only have an economic and social impact on the company but also have a moral impact on both the employee concerned and his co-workers. This also shows that the achievement of OHS performance has not been maximized by PT. Samudra Oceaneering Batam which can lead to a bad perception of company owners regarding OHS management in the workplace. The aim of this study was to explore the variables that affect the OHS performance at PT. Samudra Oceaneering Batam, so as to reduce the number of work accidents which in turn improves OHS performance. The methodology used in this study uses quantitative methods. The population in this study were all employees of PT. Samudra Oceaneering Batam at all levels with a total of 135 employees and the sample involved in this study was 101 respondents using the Likert scale method. The results of the questionnaire then were processed using SEM SmartPLS. The results of the SmartPLS quantitative data analysis can be concluded that the variable of safety culture has a positive but less significant effect on OHS performance, while employee behavior has a positive and significant effect on OHS performance. Other variables such as leadership style have a positive and significant effect on employee behavior and management commitment has a positive and significant effect on safety motivation. Meanwhile the variable of employee motivation has a negative and insignificant effect on OHS performance.
之所以进行这项研究,是因为2019年仍有PT. Samudra Oceaneering Batam按限制工作类别发生事故,导致受害者无法开展主要工作,不得不转移到另一份行政性质的工作,事故造成的时间损失为两个工作日。这些工作事故的后果不仅对公司产生经济和社会影响,而且对有关员工和他的同事都产生道德影响。这也表明PT. Samudra Oceaneering Batam没有最大限度地实现职业健康安全绩效,这可能导致公司所有者对工作场所职业健康安全管理的不良看法。本研究的目的是探讨影响巴淡Samudra Oceaneering公司OHS绩效的变量,以减少工作事故的数量,从而提高OHS绩效。本研究采用定量方法。本研究人群为PT. Samudra Oceaneering Batam公司各级员工,共135名员工,采用Likert量表法,本研究涉及的样本为101名受访者。然后使用扫描电镜SmartPLS对问卷结果进行处理。SmartPLS定量数据分析结果表明,安全文化变量对职业健康安全绩效有正向但不显著的影响,而员工行为变量对职业健康安全绩效有正向且显著的影响。其他变量如领导风格对员工行为有正向显著影响,管理承诺对安全动机有正向显著影响。同时,员工激励变量对OHS绩效的影响为负且不显著。
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引用次数: 0
Organizational Culture, Organizational Commitment, and Job Satisfaction on Employee Performance Using OCBas an Interveningat State-Owned Enterprises Insurance Company in Batam City 组织文化、组织承诺、工作满意度对员工绩效的影响:以巴淡市国有企业保险公司为例
IF 3.8 Pub Date : 2023-06-15 DOI: 10.25105/ber.v23i1.15835
Irfan Ardiyansah, Muhammad Donal Mon
The application of AKHLAK as the value and culture of SOE companies reflects on each individual employee to always provide the best performance for the company and the country. Since 2020, AKHLAK has become a value and commitment for every individual in the company to achieve more performance in terms of employee obligations and even beyond the standardization of the work provided or what is known as OCB (Organizational Citizenship Behaviour) and employee job satisfaction in terms of employee rights at SOE. The researcher took a sample of SOE Insurance companies in Batam City because Batam is a metropolitan city with an advanced economic aspect, a low minimum wage index, and the highest population in the Riau Archipelago Province. Researchers used quantitative research methods that aimed to examine the influence of organizational culture, organizational commitment, and job satisfaction on employee performance as mediated by OCB in 113 samples distributed through the medium of questionnaires at Insurance Holding SOE companies in Batam City. The results showed that, by direct test, organizational culture, organizational commitment, and job satisfaction influence OCB, as well as the effect of job satisfaction on employee performance. Organizational culture and organizational commitment do not affect employee performance. From the results of the indirect effect test, organizational commitment and job satisfaction affect employee performance with OCB as a mediating variable. With OCB as a moderating variable, organizational culture has no effect on employee performance.
把AKHLAK作为国企的价值观和文化,体现在每一个员工身上,始终为公司和国家提供最好的业绩。自2020年以来,AKHLAK已成为公司每个人的价值和承诺,以实现员工义务方面的更多绩效,甚至超越所提供工作的标准化,即所谓的OCB(组织公民行为)和员工工作满意度方面的员工权利。研究人员选取了巴淡岛的国有保险公司作为样本,因为巴淡岛是一个大都市,经济方面发达,最低工资指数低,廖内群岛省人口最多。本文采用定量研究方法,以巴淡市国有保险控股公司113个样本为样本,通过问卷调查的方式,考察了组织文化、组织承诺和工作满意度对员工绩效的影响。结果表明,通过直接测试,组织文化、组织承诺和工作满意度影响组织公民行为,以及工作满意度对员工绩效的影响。组织文化和组织承诺不影响员工绩效。从间接效应检验的结果来看,组织承诺和工作满意度对员工绩效的影响以组织公民行为为中介变量。以组织公民行为为调节变量时,组织文化对员工绩效没有影响。
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引用次数: 0
The Effect of Online Food Delivery Service Quality on Customer Satisfaction and Customer Loyalty: The Role of Personal Innovativeness 网络外卖服务质量对顾客满意和顾客忠诚的影响:个人创新的作用
IF 3.8 Pub Date : 2023-06-14 DOI: 10.25105/ber.v23i1.15999
Patrick Alexander Wilhelm Smith, P. Heriyati
The online food delivery mobile service industry has emerged as a new channel of food delivery and marketing to capture a bigger share and sale in the food industry. This modern sort of business conveyance has gotten to be exceptionally prevalent, particularly among youthful, active, and working individuals. In addition, this business has become more competitive due to the increasingly new business entries and users’ expectation resulted from the anxiety of online food ordering and time convenience, but not at the expense of providing quality products and services. Subsequently, it is exceptionally vital that online benefit suppliers get it the nature and necessities as well as the related angles of the online benefit industry that are considered critical to the clients in this developing market. This study tries to explore and gauge information to guide the online service providers regarding the requirements and attributes of this new service delivery system. Using adopted questionnaire from Mobile Service Quality (M-S-QUAL), this study aims to investigate the relationships between customers perceived service quality of online food delivery (OFD) and its influence on customer satisfaction and customer loyalty, moderated by personal innovativeness. The data are collected from the customers or users of any online food delivery service and will be analyzed using correlations and Hierarchical Moderated Regression Analysis.
在线外卖移动服务行业已经成为食品配送和营销的新渠道,在食品行业中占据更大的份额和销售。这种现代商务交通工具已经变得异常普遍,特别是在年轻、活跃和有工作的个人中。此外,由于越来越多的新业务进入,以及用户对网上订餐和时间方便的焦虑所带来的期望,而不是以提供优质的产品和服务为代价,这项业务的竞争变得更加激烈。因此,在这个发展中的市场中,在线福利供应商了解在线福利行业的性质和必要性以及相关角度对客户至关重要,这一点尤为重要。本研究试图探索和评估信息,以指导在线服务提供者对这种新的服务交付系统的要求和属性。本研究采用移动服务质量(M-S-QUAL)问卷,探讨顾客感知的在线外卖服务质量对顾客满意和顾客忠诚的影响,并在个人创新的调节下进行。这些数据是从任何在线食品配送服务的客户或用户那里收集的,并将使用相关性和分层调节回归分析进行分析。
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引用次数: 0
Examining The Impact Of Strategic Supplier Partnerships, Customer Relationship, Postponement, And Supply Chain Responsiveness On Operational Performance: The Moderating Effect Of Demand Uncertainty 检视战略供应商伙伴关系、顾客关系、延迟及供应链响应对营运绩效的影响:需求不确定性的调节作用
IF 3.8 Pub Date : 2023-05-14 DOI: 10.25105/ber.v23i1.16229
Kevin Letsoin, W. Santosa, Triwulandari Sd
Uncertainty in demand is a common problem that always occurs in various businesses, this is inseparable from market trends that continue to change so that the wants and needs of consumers also change. The role of companies in overcoming demand uncertainties and maintaining firm performance is an issue that is debated among scholars. Therefore, this study investigates the moderating effect of demand uncertainty on the relationship between strategic supplier partnerships-supply chain responsiveness, customer relations-supply chain responsiveness, and postponement -supply chain responsiveness and operational performance in the 7 largest food and beverage companies in the Indonesia, which is in Jakarta. in Jakarta because the researchers come from the Jakarta and know enough about the condition of the development of food and beverage companies in the area which is the research objective. Seven hypotheses were formulated and tested using correlation and regression statistical techniques on data collected from 150 respondents through a questionnaire survey and purposive sampling technique. The findings, strategic supplier partnerships, and customer relationships positively and significantly affect supply chain responsiveness, while delays negatively and significantly affect supply chain responsiveness, and supply chain responsiveness also has a positive and significant impact on operational performance. In addition, demand uncertainty positively moderates the relationship between strategic supplier partnerships and supply chain responsiveness, and positively moderates the relationship between customer relationships and supply chain responsiveness. However, demand uncertainty negatively and significantly moderates the relationship between postponement and supply chain responsiveness. Based on these findings, managers are expected to be able to reduce the effect of demand uncertainty so that operational performance can be improved.
需求的不确定性是各种业务中经常出现的一个常见问题,这与市场趋势的不断变化是分不开的,因此消费者的需求和需求也在变化。企业在克服需求不确定性和维持企业绩效方面的作用是学者们争论的一个问题。因此,本研究考察了需求不确定性对战略供应商伙伴关系-供应链响应、客户关系-供应链响应和延迟-供应链响应与经营绩效之间关系的调节作用。因为研究人员来自雅加达,并且对该地区食品和饮料公司的发展状况有足够的了解,这是研究目标。通过问卷调查和有目的抽样技术对150名调查对象的数据进行相关和回归统计,提出了7个假设并进行了检验。研究发现,战略供应商合作伙伴关系和客户关系正向显著影响供应链响应能力,而延迟负向显著影响供应链响应能力,供应链响应能力对运营绩效也有正向显著影响。此外,需求不确定性正向调节战略供应商伙伴关系与供应链响应的关系,正向调节客户关系与供应链响应的关系。然而,需求不确定性负向显著调节延迟和供应链响应之间的关系。基于这些发现,期望管理者能够减少需求不确定性的影响,从而提高经营绩效。
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引用次数: 0
The e-entrepreneurial intention of students: The role of self-efficacy and education 大学生电子创业意向:自我效能感与教育的作用
IF 3.8 Pub Date : 2023-01-01 DOI: 10.15678/eber.2023.110107
Minh Pham, Bao Quoc Lam, Vi Phuong Tran Le
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引用次数: 2
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Entrepreneurial Business and Economics Review
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