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Conceptual Model of Servant Leadership as a Part of Efforts for Improving Service Quality 作为提高服务质量工作一部分的仆人式领导概念模型
Pub Date : 2023-12-20 DOI: 10.18415/ijmmu.v10i12.5319
Imran Novrin Ruslim, Ahmad Azmy
Servant leadership is highly important within an organization. Effective leadership is considered one of the key factors contributing to a healthy development and success of an organization. Numerous studies have been conducted in the field of leadership to explore the relationship between leadership quality and service quality. This research utilized a comparative literature approach. The findings of this study reveal that the implementation of servant leadership significantly influences service quality, even when considering various moderation and mediation factors within a conceptual model. However, it is important to note that, due to the comparative literature approach, the data collected did not come from primary sources related to the research subject. This limitation implies that the available information might not be as comprehensive as research methods involving direct techniques like interviews, questionnaires, or direct observations of research subjects.
在组织内部,仆人式领导非常重要。有效的领导力被认为是促进组织健康发展和取得成功的关键因素之一。领导力领域开展了大量研究,探讨领导力质量与服务质量之间的关系。本研究采用了文献比较法。研究结果表明,即使考虑到概念模型中的各种调节和中介因素,仆人式领导的实施也会对服务质量产生重大影响。不过,需要注意的是,由于采用了文献比较法,所收集的数据并非来自与研究主题相关的原始资料。这种局限性意味着,可用信息可能不如涉及直接技术(如访谈、问卷调查或对研究对象的直接观察)的研究方法全面。
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引用次数: 0
Fostering Innovative Work Behavior (IWB) in Startup Companies: A Literature Review Study 在初创公司中培养创新工作行为 (IWB):文献综述研究
Pub Date : 2023-12-20 DOI: 10.18415/ijmmu.v10i12.5364
Muhammad Fachrizal Helmi, Ahmad Azmy
In this study, the author has integrated an array of theoretical understanding and well-established findings to construct a comprehensive framework for nurturing innovative work behavior (IWB) in startup companies using the literature review method. At its core, this framework put the Human Resource Management (HRM) division as a vital catalyst for transformation. HRM's strategic focus encompasses critical domains such as organization design, talent rewards, risk-taking leadership, and continuous people development. Organizational design emphasizes creating a structure conducive to innovation, while talent reward ensures that contributions are acknowledged and incentivized. The encouragement of risk-taking leadership fosters a culture where visionary leaders drive innovation, embracing the notion that greater risk equates to enhanced learning and growth. Simultaneously, people development is central to nurturing continuous learning and personal growth among employees, thus propelling the organization's progress. This holistic and integrated approach acknowledges the intricate interplay of these facets and serves as a robust foundation for cultivating a thriving innovative work culture within the dynamic realm of startup companies. Furthermore, it underscores the pivotal role played by HRM in this endeavor, involving all stakeholders within the organization. This approach is designed to ensure long-term success and prosperity for startups in building innovative work behavior and culture.
在本研究中,作者综合了一系列理论认识和成熟的研究成果,利用文献综述法构建了一个在初创企业中培养创新工作行为(IWB)的综合框架。该框架的核心是将人力资源管理(HRM)部门作为转型的重要催化剂。人力资源管理的战略重点包括组织设计、人才奖励、冒险领导力和持续人员发展等关键领域。组织设计强调创建有利于创新的结构,而人才奖励则确保贡献得到认可和激励。鼓励敢于承担风险的领导力可以培养一种文化,让有远见的领导者推动创新,接受 "更大的风险等同于更强的学习和成长 "这一理念。同时,人员发展也是培养员工持续学习和个人成长的核心,从而推动组织进步。这种全面综合的方法认识到了这些方面错综复杂的相互作用,是在初创公司这个充满活力的领域培养蓬勃发展的创新工作文化的坚实基础。此外,它还强调了人力资源管理在这一努力中发挥的关键作用,涉及组织内的所有利益相关者。这种方法旨在确保初创企业在建立创新工作行为和文化方面取得长期成功和繁荣。
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引用次数: 0
The Perception of Ogranizational Commitment and Employee Engagement: A Literature Review 对组织承诺和员工参与的看法:文献综述
Pub Date : 2023-12-20 DOI: 10.18415/ijmmu.v10i12.5323
Yuni Afianti, Ahmad Azmy
Employee engagement is a means to achieve the goal of organization. In this study, the researchers define transformational leadership model as a variable that can affect employee engagement. The employee engagement includes improving the employees’ responsibilities, motivating the coworkers, and influencing the employees’ performance. Accordingly, a study in line with the determinant of employee engagement is needed. This is qualitative research based on literature review the perception of employee engagement. It is important to identify the root factors that lead to employees being engaged. Employee Engagement is influenced by perceptions of organizational support and organizational justice.  The aim of this empirical study was to learn more about the factors that influence employee engagement, such as motivation in the Ministry of Industry.
员工敬业度是实现组织目标的一种手段。在本研究中,研究人员将变革型领导力模型定义为能够影响员工敬业度的变量。员工敬业度包括改善员工职责、激励同事和影响员工绩效。因此,需要对员工敬业度的决定因素进行研究。这是一项基于员工敬业度认知文献综述的定性研究。确定导致员工敬业度的根本因素非常重要。员工敬业度受组织支持和组织公正感的影响。 本实证研究的目的是更多地了解影响员工敬业度的因素,如工业部的激励。
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引用次数: 0
Content Analysis of Lexical Cohesive Devices in the Lectures of the Minister of Health, Treatment and Medical Education of the Raisi Government in The Field of Health Care, Treatment and Health 拉伊西政府卫生、治疗和医学教育部长在保健、治疗和健康领域的讲座中的词汇粘合工具内容分析
Pub Date : 2023-12-20 DOI: 10.18415/ijmmu.v10i12.5446
Yousef Hazrati
In the current research, the content of the lectures of the Minister of Health, Treatment and Medical Education of the Raisi government in the field of health care, treatment and health were analyzed from the perspective of the use of lexical cohesive devices and in the framework of role oriented of Haliday and Hassan (1976). The research was conducted in a descriptive and analytical way, and the content was three lectures in the field of health care, treatment and health, which were randomly selected. Lexical cohesive devices were extracted in three lectures and their frequency was measured. The percent of occurrence of each device was also obtained. After examining the data, it was found that the first lecture with 261 cases, the third lecture with 254 cases and the second lecture with 246 cases are in the first to third ranks, respectively, in the use of cohesion devices. In the first speech, collocation was the most used cohesive device and hyponymy was the least used device. In the second speech, repetition and hyponymy were respectively the most and the least cohesive devices used in this lecture and in the third lecture, collocation was the most and hyponymy was the least device used. In order to perform a more detailed statistical analysis and find significance in the distribution of cohesive devices in each of the lectures, the chi-square test was used. Based on the results obtained at level (p<0, 0/05) there is a significant difference between the distribution of cohesive devices used in each of the lectures.
在本研究中,我们从词汇连贯手段的使用角度出发,在哈利戴和哈桑(1976 年)的角色导向框架下,分析了拉伊西政府卫生、治疗和医学教育部长在保健、治疗和健康领域的讲座内容。研究以描述性和分析性的方式进行,研究内容是随机选取的三个关于保健、治疗和健康领域的讲座。研究人员提取了三个讲座中的词汇连贯手段,并对其频率进行了测量。同时还得出了每种手段出现的百分比。对数据进行分析后发现,第一讲(261 例)、第三讲(254 例)和第二讲(246 例)在连贯手段的使用上分别排在第一至第三位。在第一讲中,搭配是使用最多的连接手段,而连词是使用最少的连接手段。在第二篇演讲中,重复和连词分别是使用最多和最少的内聚手段;在第三篇演讲中,搭配是使用最多的内聚手段,连词是使用最少的内聚手段。为了进行更详细的统计分析,并发现每个讲座中连贯手段分布的显著性,我们使用了卡方检验。根据水平(p<0,0/05)得出的结果,各讲座中使用的连贯手段的分布存在显著差异。
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引用次数: 0
The Conceptual Model of Green Human Resource Management in Business Organization: A Literature Review 商业组织中的绿色人力资源管理概念模型:文献综述
Pub Date : 2023-12-20 DOI: 10.18415/ijmmu.v10i12.5447
Desy Trihayu Kwerawarni
The conceptual model of Green Human Resource Management (GHRM) in business organizations focuses on integrating green practices into human resource management strategies, the research model can support organizations in minimizing expenses without losing talent, reducing total costs, and driving business success in an ever-evolving world. GHRM is a program that helps create a green workforce that can understand and appreciate green culture in an organization that requires a high level of technical and management skills in employees. This research aims to see the implementation of GHRM in organizations that support environmental performance and see the dimensions of GHRM practices in supporting sustainable business organizations. This research used a qualitative research design with a literature study approach. The results of this study state that GHRM involves integrating green practices into human resource management functions, such as recruitment, training, performance appraisal, and compensation. Implementing GHRM can improve environmental performance, financial savings, and competitive advantage. The research limitation only refers to the research of the GHRM conceptual model. In the research "Conceptual Model of Green Human Resource Management in Organizational Business," the originality can be found in the specific focus on developing a conceptual model for green human resource management (GHRM) in the context of organizational business.era demands a tight competition among organizations, and employee engagement plays pivotal factors in determining the organizational success, especially in the manufacturing companies. This research examines the effect of organizational leadership, employee development, and performance management on employee engagement in the manufacturing sector. Through a comprehensive case study approach, data were collected from several manufacturing companies to analyze the relationships among these key variables. Quantitative approach was applied. Respondents were employees of manufacturing companies in food and beverage, automotive, textile, electronic, and other sectors, recruited using saturation sampling technique. The causal model was applied, and data were analyzed using Structural Equation Modeling, which was operated through SmartPLS. The results of the study demonstrated a positive and significant effect of organizational leadership and performance management on employee engagement. However, training and development were found to have no significant effect on employee engagement.
商业组织中的绿色人力资源管理(GHRM)概念模型侧重于将绿色实践融入人力资源管理战略,该研究模型可支持组织在不流失人才的情况下最大限度地减少开支,降低总成本,并在不断发展的世界中推动企业取得成功。绿色人力资源管理是一项计划,有助于在对员工的技术和管理技能要求较高的组织中培养一支能够理解和欣赏绿色文化的绿色员工队伍。本研究旨在了解绿色人力资源管理在支持环境绩效的组织中的实施情况,以及绿色人力资源管理在支持可持续商业组织中的实践维度。本研究采用定性研究设计和文献研究方法。研究结果表明,全球人力资源管理涉及将绿色实践融入人力资源管理职能,如招聘、培训、绩效评估和薪酬。实施全球人力资源管理可以提高环境绩效、节约资金和竞争优势。研究局限性仅指对全球人力资源管理概念模型的研究。在 "组织业务中的绿色人力资源管理概念模型 "研究中,其独创性体现在特别关注在组织业务背景下开发绿色人力资源管理(GHRM)的概念模型。本研究探讨了组织领导力、员工发展和绩效管理对制造业员工敬业度的影响。通过综合案例研究法,从几家制造企业收集数据,分析这些关键变量之间的关系。研究采用了定量方法。受访者为食品饮料、汽车、纺织、电子等行业制造企业的员工,采用饱和抽样技术。采用因果模型,并通过 SmartPLS 运行结构方程模型对数据进行分析。研究结果表明,组织领导力和绩效管理对员工敬业度有积极而显著的影响。然而,研究发现培训和发展对员工敬业度没有显著影响。
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引用次数: 0
Swearing in the Comments Column of the Narasi Newsroom YouTube Account with the Topic Menguak Sisi Lain Mentoring Poligami Berbayar 在以 Menguak Sisi Lain Mentoring Poligami Berbayar 为主题的 Narasi Newsroom YouTube 账户评论栏中宣誓
Pub Date : 2023-12-20 DOI: 10.18415/ijmmu.v10i12.5381
Alfi Khoiru An Nisa, H. Mardikantoro, T. Yuniawan
This research aims to analyze the forms and references of swearing in the comments column of the Narasi Newsroom YouTube account with the topic Menguak Sisi Lain Mentoring Poligami Berbayar | Buka Mata. The theoretical approach of this research is sociolinguistic, while the methodological approach uses a descriptive qualitative method. The data source in this research is the entire discourse in the comments column of the Youtube Narasi Newsroom account with the topic Menguak Sisi Lain Mentoring Poligami Berbayar | Buka Mata. The data used is in the form of discourse fragments from the discourse in the comments column. The data collection method uses the listening method with advanced note-taking techniques. The data analysis method uses the matching and matching method. The results of the research on the first objective found forms of swearing in the comments column of Youtube Narasi Newsroom with the topic Menguak Sisi Lain Mentoring Poligami Berbayar | Buka Mata, namely in the form of words, phrases, and clauses. The research results on the second objective found references to swear words in the form of conditions, animals, spirits, objects, body parts, relationships, activities, professions, and exclamations.
本研究旨在分析以 Menguak Sisi Lain Mentoring Poligami Berbayar | Buka Mata 为主题的 Narasi Newsroom YouTube 账户评论栏中脏话的形式和所指。本研究的理论方法是社会语言学,方法则是描述性定性方法。本研究的数据来源是 Youtube Narasi Newsroom 账户评论栏中以 Menguak Sisi Lain Mentoring Poligami Berbayar | Buka Mata 为主题的全部言论。使用的数据是评论栏中的话语片段。数据收集方法采用倾听法和高级笔记技巧。数据分析方法采用配对和匹配法。关于第一个目标的研究结果发现,在 Youtube Narasi Newsroom 的评论栏中,以 Menguak Sisi Lain Mentoring Poligami Berbayar | Buka Mata 为主题的脏话形式,即以单词、短语和分句的形式出现。关于第二个目标的研究结果发现,脏话是以条件、动物、灵魂、物体、身体部位、关系、活动、职业和感叹词的形式出现的。
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引用次数: 0
Analysis of the Implementation of Ethnoscience-Oriented IPAS Modules on the Creativity of Elementary Students in the Independent Curriculum 以民族科学为导向的 IPAS 模块对小学生自主课程创造力的实施分析
Pub Date : 2023-12-20 DOI: 10.18415/ijmmu.v10i12.5269
Lisa Novitasari, Binar Prahani, Suryanti Suryanti
This study aims to examine the implementation of ethnoscience-oriented IPAS modules on Learner creativity. This research is a pseudo-experimental research with one group pretest post test design. The population in this study were all fourth grade students of SDN Plangkrongan totaling 29 students. The instrument used in this study is a student creativity test sheet consisting of 4 aspects of creative thinking, namely originality (the ability of students to create something new and unique), flexibility (the ability of students to produce ideas that are varied, logical and relevant from different points of view), fluency (the ability of students to create many ideas) and elaboration (the ability to add, elaborate, and expand opinions or ideas). Then the data obtained was analyzed with the one sample T test, with the help of SPSS 24. the results of the research and data analysis that have been carried out, it can be concluded that the implementation of the ethnoscience-oriented IPAS module has an effect on the creativity of elementary school students in the independent curriculum. This is in accordance with the results of data calculation, it is known that the Sig. (2-tailed) is 0.000 <0.05, it can be concluded that there are differences in the creativity of elementary school students in the independent curriculum after using the Ethnoscience-Oriented IPAS Module.
本研究旨在探讨实施以民族科学为导向的 IPAS 模块对学习者创造力的影响。本研究是一项假实验研究,采用一组前测后测的设计。本研究的研究对象是普朗克龙根 SDN 的所有四年级学生,共计 29 人。本研究使用的工具是学生创造力测试表,包括创造性思维的 4 个方面,即独创性(学生创造新颖独特事物的能力)、灵活性(学生从不同角度提出多样、合理和相关想法的能力)、流畅性(学生创造许多想法的能力)和阐述性(补充、阐述和扩展观点或想法的能力)。然后,在 SPSS 24 的帮助下,对所获得的数据进行了单样本 T 检验分析。根据所进行的研究和数据分析的结果,可以得出结论:实施以民族科学为导向的 IPAS 模块对独立课程中小学生的创造力有影响。这与数据计算的结果是一致的,已知 Sig.(双尾)为 0.000 <0.05,可以得出结论:使用民族科学导向的 IPAS 模块后,小学生在自主课程中的创造力存在差异。
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引用次数: 0
The Effectiveness of Assertive Training Techniques to Increase Self-Confidence of Vocational High School Students 自信训练技巧对增强职业高中学生自信心的效果
Pub Date : 2023-12-20 DOI: 10.18415/ijmmu.v10i12.5300
Listriasa Jihad Insani, S. Sanyata, Tri Sutanti
Self-confidence is an attitude that must be possessed by every individual in carrying out daily life. The purpose of this study was to determine the effectiveness of group counseling assertive training techniques in increasing students' self-confidence. The population of this study is class XI students of SMK Negeri 6 Yogyakarta majoring in beauty 2, SPA and beauty therapy, and travel business which amounted to 94 students and the research sample amounted to six students. The approach used in the research is quantitative. Pre-experimental research design with one group pretest and posttest design model. The data were analyzed using the paired sample t-test formula with the results showing that group counseling services for assertive training techniques are effective for increasing student self-confidence. The highest increase in aspects of student confidence is seen in the optimistic aspect. The results of this study can be a reference for guidance and counseling teachers or counselors in schools in providing group counseling services to overcome the problem of low student confidence and for further research it is recommended to follow up with individual counseling services.
自信是每个人在日常生活中必须具备的一种态度。本研究旨在确定团体辅导自信训练技术在增强学生自信心方面的效果。本研究的研究对象是日惹SMK Negeri 6美容2、SPA和美容治疗以及旅游商务专业的十一年级学生,共计94名学生,研究样本为6名学生。研究采用定量方法。实验前研究设计采用一组前测和后测设计模式。数据采用配对样本 t 检验公式进行分析,结果表明,自信训练技术的团体咨询服务能有效提高学生的自信心。学生自信心提高幅度最大的是乐观方面。本研究的结果可作为学校辅导教师或辅导员提供团体辅导服务的参考,以克服学生自信心不足的问题,并建议在进一步研究中跟进个别辅导服务。
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引用次数: 0
Andragogy in Ethics Education for Auditors 审计人员道德教育中的教育学
Pub Date : 2023-12-20 DOI: 10.18415/ijmmu.v10i11.5370
Ariesta Tohir Wijaya, Ahmad Azmy
BPK RI has a vision to become a trusted audit institution that plays an active role in realizing quality and beneficial state financial governance.  To strengthen this vision, a regulatory framework regarding discipline and a code of ethics has been established; however, there are still several cases of ethical violations by auditors.  This is dangerous for institutions and can reduce public trust in the results of BPK audits. One strategy for building character with integrity is to develop education and training that is comprehensive and in accordance with the needs of examiners in dealing with ethical dilemmas in the field. This study applied a descriptive qualitative method. It described a lot of research using literature studies. Andragogy has a different character because adults already have well-developed ideas within themselves and have confidence that they can also implement these ideas.  Characteristics of Andragogy learning in ethics education must be independent, experience and knowledge-oriented, have clear goals, be relevant to everyday contexts, have a practical nature, not just theory, and be collaborative. BPK RI needs to develop a learning model that places more emphasis on exploring experiences related to auditor ethical dilemmas in the field with the norms that apply in the code of ethics. There are still few journals that discuss ethics education for auditors and this study does not discuss in more depth regarding the system for taking action against disclosure of fraud. This research can provide input and information for leaders and policy makers in preparing a grand design for preventing fraud and can be input for the management to improve its capabilities in the context of education and training programs related to ethics.
BPK RI 的愿景是成为一个值得信赖的审计机构,在实现优质、有益的国家财政治理方面 发挥积极作用。 为了加强这一愿景,已经建立了一个有关纪律和道德规范的监管框架;然而,仍有一些审计人员违反道德规范的案例。 这对机构来说是危险的,会降低公众对 BPK 审计结果的信任度。塑造诚信品格的策略之一是开展全面的教育和培训,使其符合审查员在处理实地道德困境时的需求。本研究采用描述性定性方法。它利用文献研究描述了大量研究。Andragogy 具有与众不同的特点,因为成人内心已经有了成熟的想法,并且有信心能够实施这些想法。 伦理教育中的 Andragogy 学习的特点必须是独立的、以经验和知识为导向的、目标明确的、与日常情境相关的、具有实践性而不仅仅是理论性的,并且是协作性的。BPK RI 需要开发一种学习模式,更加重视探索与审计员在实地遇到的道德困境有关的经验,并将其与道德准则中适用的规范结合起来。目前,讨论审计师职业道德教育的期刊仍然很少,本研究也没有更深入地讨论针对舞弊披露采取行动的制度。这项研究可以为领导者和政策制定者在制定防止欺诈的宏伟蓝图时提供参考和信息,也可以为管理层在与职业道德相关的教育和培训项目中提高自身能力提供参考。
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引用次数: 0
Intention to Leave in Hospitality Industry During Pandemic Covid-19: Literature Review 大流行病 Covid-19 期间酒店业的离职意向:文献综述
Pub Date : 2023-12-19 DOI: 10.18415/ijmmu.v10i12.5440
Cahyadi Pakeh, Ahmad Azmy
Covid-19 pandemic in 2020 has devastated many industries include Hospitality sector around the globe. Various resriction of human interaction as a precaution to prevent the spread of the virus has caused zero activities: travel banned, no gathering, limited meeting and direct human contact. This situation creates frustration, fear and wonder how life would be in the future. Layoff and furlough are most popular decision made by most of hospitality sectors namely Hotels, Resorts, Casinos, Restaurants, Tourism Destinations and many more. It is worth to know that some people stay to work and some do not. There are various reasons that make people start to think to leave their job, not only because of this difficult condition, but also of other things. The purpose of this paper is to explore the cause of Intention to Leave in Hospitality during Pandemic Covid-19 in order to identify the most influential factors. To achieve this, a systematic search of the literature was undertaken to identify relevant intention to leave most influential factors. Twenty International Journals were reviewed, resulting in fivteen articles that met the criteria. The key findings suggest that intention to leave during Pandemic Covid-19, is not only about leaving the job, but also leaving the industry, joining other sectors. The layoff and furlough have indirectly told hospitality employees that the pandemic could threaten the sustainability of their career in the hospitality industry in the future if a pandemic or similar situation comes again. Only hospitality sectors in USA, UAE, UK, Italy, Spain, Turkey, Pakistan, South Korea, Taiwan, China and India are include in this review. This does not cover the whole continents and all sectors within hospitality. The review is not only about findings of causes to Intention to Leave in hospitality sectors, but also sharing about the strategy to prevent high turnover as it is confirmed that Intention to Leave really leads to a resignation.
2020 年的 "Covid-19 "大流行对包括全球酒店业在内的许多行业造成了严重破坏。为防止病毒传播,各种限制人类交往的措施造成了零活动:禁止旅行、禁止聚会、限制会议和人类直接接触。这种情况令人沮丧、恐惧,不知道未来的生活会怎样。裁员和休假是酒店、度假村、赌场、餐馆、旅游目的地等大多数酒店业最普遍的决定。值得注意的是,有些人留下来工作,有些人则不。导致人们开始考虑离职的原因有很多,不仅是因为工作条件艰苦,还有其他原因。本文的目的是探讨 "科维德-19 大流行病 "期间酒店业离职意向的原因,以找出最有影响的因素。为此,我们对文献进行了系统检索,以确定相关的离职意向最有影响的因素。对 20 种国际期刊进行了审查,结果有 14 篇文章符合标准。主要研究结果表明,19 大流行病期间的离职意向不仅与离职有关,还与离开行业、加入其他行业有关。裁员和休假间接地告诉酒店业员工,如果大流行病或类似情况再次发生,他们未来在酒店业的职业生涯可能会受到威胁。本报告仅包括美国、阿联酋、英国、意大利、西班牙、土耳其、巴基斯坦、韩国、中国台湾和印度的酒店业。这并不涵盖整个大洲和酒店业的所有部门。本综述不仅涉及酒店业离职意向的原因,还分享了防止高离职率的策略,因为离职意向确实会导致员工辞职。
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引用次数: 0
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International Journal of Multicultural and Multireligious Understanding
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