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WORD OF MOUTH SEBAGAI KOMUNIKASI PEMASARAN PRODUK HANDMADE ANAK BERKEBUTUHAN KHUSUS 将口碑作为特殊需求儿童手工制品的营销传播手段
Pub Date : 2024-05-10 DOI: 10.33603/zrjeyj84
Femi Oktaviani, Siti Sonia Asydah
Kegiatan komunikasi pemasaran bukan hal yang mudah dilakukan untuk memasarkan produk agar dapat diterima dan dikonsumsi oleh konsumen. Komunikasi pemasaran bagi anak berkebutuhan khusus perlu perhatian lebih untuk memastikan pesan yang disampaikan dapat diterima dengan baik oleh orang lain.  Pada penelitian ini, berfokus pada kegiatan komunikasi pemasaran melalui word of mouth oleh anak berkebutuhan khusus dalam memasarkan produk handmade seperti bin bag dan tas. Jarang dijumpai anak yang memiliki keterbatasan namun dapat memproduksi sekaligus memasarkan produknya kepada calon konsumen. Tujuan penelitian yaitu untuk mengetahui jenis, langkah-langkah dan dimensi word of mouth  yang dilakukan oleh anak berkebutuhan memasarkan produk hanmade. Penelitian ini sebagai penelitian kualitatif dengan pendekatan studi kasus. Data yang diperoleh melalui observasi dan wawancara, serta di dukung oleh dokumentasi peneliti. Hasil penelitian menunjukan organic word of  mouth sebagai jenis word of mouth pada komunikasi pemasaran produk handmade anak berkebutuhan khusus, terjadi secara alamiah dari konsumen produk handmade kepada orang lain. Terdapat lima langkah dalam word of mouth; menciptakan layanan baik, mengidentifikasikan secara detail tentang keunikan dari produk handmade, memahami segmentasi produk, membangun hubungan dengan konsumen dan pemanfaatan media social. Selanjutnya, dimensi word of mouth  yang digunakan; talkers, topics dan taking part sebagai upaya dalam menambah kepercayaan konsumen terhadap produknya handmade yang dihasilkan oleh anak berkebutuhan khusus.
要将产品推向市场并被消费者接受和消费,营销传播活动并非易事。特殊需要儿童的营销传播需要更多关注,以确保所传达的信息能被他人正确接收。 本研究主要关注特殊儿童在推销垃圾袋和袋子等手工产品时通过口碑进行的营销传播活动。虽然儿童的能力有限,但他们却能制作并向潜在客户推销自己的产品,这种情况实属罕见。本研究的目的是找出有特殊需求的儿童在推销手工产品时进行口碑传播的类型、步骤和维度。本研究是一项采用个案研究方法的定性研究。通过观察和访谈获取数据,并辅以研究人员的文献资料。研究结果表明,有机口碑作为特需儿童手工产品营销传播中的一种口碑类型,是由手工产品的消费者向其他人自然产生的。口碑传播有五个步骤:创造良好的服务、确定手工产品独特性的细节、了解产品细分、与消费者建立关系以及利用社交媒体。此外,口碑的维度还包括:谈论者、话题和参与,以增强消费者对特殊儿童手工产品的信心。
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引用次数: 0
PERILAKU COPY PASTE DALAM WHATSAPP GROUP PERTEMANAN(Studi Etnografi Virtual Tentang Perilaku Copy Paste Dalam Whatsapp Group Pertemanan) Whatsapp 好友关系中的复制粘贴行为(Whatsapp 好友关系中的复制粘贴行为虚拟民族志研究)
Pub Date : 2024-05-10 DOI: 10.33603/9w3j0677
Santi Susanti, Rachmaniar
Keberadaan WhatsApp saat ini sudah menjadi suatu kebutuan yang tak dapat dihindari. Alhasil setiap orang memiliki banyak WAG dan ramai dengan postingannya masing-masing. Siapapun dari kita dapat memposting, membagikan sesuatu apapun di WAG, termasuk ucapan sukacita dan dukacita, dimana postingan yang disampaikan persis sama ataupun berbeda. Atas hal tersebut, penulis tertarik untuk memahami bagaimana perilaku copypaste muncul di WAG pertemanan dan hal apa yang kerap dicopy paste pada WAG pertemanan. Metode yang digunakan dalam penelitian ini adalah metode kualitatif dengan pendekatan etnografi virtual pada beberapa WAG pertemanan.  Hasil penelitian ini menunjukkan bahwa: 1) perilaku copypaste ucapan kerap terjadi pada grup WhatsApp pertemanan besar, dengan peserta lebih dari 40 orang, dan terjadi pada grup- grup-grup alumni sekolah, atau teman-teman yang pernah tergabung dalam instansi atau lembaga tertentu; 2) hal yang kerap di copypaste peserta grup WhatsApp pertemanan besar adalah pemberian ucapan suka cita dan duka cita; 3) perilaku copypaste ucapan yang dilakukan peserta grup WhatsApp pertemanan besar adalah ucapan yang disampaikan seratus persen sama, baik dari kata-kata, rangkaian kalimat, penggunaan tanda baca, hingga kesalahan penulisan.
现在,WhatsApp 的存在已成为一种不可避免的必需品。因此,每个人都有许多 WAG,上面挤满了自己的帖子。我们中的任何人都可以在 WAG 上发布、分享任何内容,包括喜怒哀乐,而发布的内容则完全相同或不同。因此,笔者有兴趣了解复制粘贴行为是如何出现在友谊 WAG 中的,以及友谊 WAG 中经常复制粘贴的内容是什么。本研究采用的方法是定性方法,对几个友谊 WAG 进行虚拟民族志研究。 研究结果表明1)语音复制粘贴行为经常发生在大型友谊WhatsApp群组中,参与者超过40人,并且发生在学校校友群组或曾是某些机构或组织成员的朋友群组中;2)大型友谊WhatsApp群组参与者经常复制粘贴的内容是欢乐的问候和慰问;3)大型友谊WhatsApp群组参与者的语音复制粘贴行为是百分之百相同的,无论是单词、系列句子、标点符号的使用,还是书写错误。
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引用次数: 0
KETERAMPILAN KOMUNIKASI BARISTA: ANALISIS PADA “NGOPICIREBON” 咖啡师的沟通技巧:对 "ngopicirebon "的分析
Pub Date : 2024-05-10 DOI: 10.33603/9wbwtr25
Aghnia Dian Lestari
Peningkatan jumlah konsumsi kopi dalam masyarakat membuat coffeshop membutuhkan barista yang memiliki kredibilitas, seperti telah melalui kualifikasi pembelajaran, memiliki pengalaman, dan pengetahuan tentang kopi bahkan sampai pada penggunaan mesin. Keterampilan komunikasi seperti soft skill dan hard skill para Barista menjadi center of point. Metode yang digunakan adalah kualitatif dengan teori interaksi simbolik. Adapun hasil penelitian yaitu adanya pemahaman mengenai keterampilan komunikasi seperti soft skill dan hard skill para Barista menurut ngopicirebon, dan konsumen kopi. Hasil pada penelitian ini menunjukkan bahwa banyak skill yang harus dipahami Barista, diantaranya ketepatan waktu, kedekatan dengan konsumen, hospitality, cita rasa kopi, komunikatif, sampai pada penggunakan alat-alat kopi. Mereka dituntut untuk selalu mengasah skill terutama komunikasi untuk menciptakan kepuasan konsumen. Barista dapat mengolah kopi dengan keahlian, kreativitas sehingga dapat menentukan kenikmatan cita rasa kopi dan artistiknya atau keindahan yang dibuat dalam penyajian secangkir kopi dan dapat dinikmati oleh konsumen. Perlu adanya keterampilan komunikasi yang dimiliki Barista agar mereka berkompetensi dibidangnya.
随着社会上咖啡消费的增加,咖啡店需要有信誉的咖啡师,如经过学习的资格证书、经验、咖啡知识,甚至是机器的使用。咖啡吧服务员的软技能和硬技能等沟通技巧成为重点。研究采用的是定性方法和符号互动理论。研究结果是根据 ngopicirebon 和咖啡消费者对咖啡师的软技能和硬技能等沟通技能的理解。研究结果表明,咖啡师必须掌握许多技能,包括守时、亲近消费者、热情好客、咖啡口味、沟通和咖啡工具的使用。他们需要不断磨练自己的技能,尤其是沟通技能,以让顾客满意。咖啡师可以用专业知识和创造力来加工咖啡,从而决定咖啡口味的享受和提供一杯咖啡的艺术性或美感,并能得到消费者的喜爱。咖啡师需要具备沟通技能,这样才能胜任本职工作。
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引用次数: 0
ANALISIS FENOMENA FEAR OF MISSING OUT SELEBRITI PADA KONSER BLACKPINK JAKARTA DI TWITTER analyisis fenomena fear of missing out selebriti pada konser blackpink jakarta di twitter
Pub Date : 2024-05-10 DOI: 10.33603/mkydwj43
Fennita Tannia, B. Priscillia, Jessica Elisabeth Scholus
Memiliki pengaruh musik yang besar membuat musik K-Pop banyak diminati oleh banyak masyarakat internasional termasuk di Indonesia. Banyaknya jumlah penggemar di Indonesia membuat para pelaku industri K-Pop berlomba-lomba mengadakan kegiatan K-Pop seperti konser. Konser Blackpink merupakan salah satu konser terbesar di Indonesia pada tahun 2023 yang memberikan persembahan dan semangat kepada para penggemarnya. Tak hanya itu, kepopuleran konser Blackpink juga menimbulkan FoMO khususnya di kalangan selebritis. Fenomena FoMO pada selebriti sendiri sempat membuat geram para penggemar Blackpink dengan mengungkapkannya di media sosial Twitter dan menjadikan isu tersebut sebagai trending topik. Dari besarnya fenomena FoMO yang terjadi pada para selebritis tersebut, maka penelitian ini berjudul “Analisis Fenomena Fear of Missing Out Selebriti pada Konser Blackpink Jakarta di Twitter” dengan tujuan untuk menganalisis bagaimana fenomena FoMO bisa terjadi dan dampaknya terhadap para selebritis tersebut. Untuk memperoleh hasil penelitian, peneliti menggunakan teori kegunaan dan gratifikasi yang dipadukan dengan metode kualitatif deskriptif untuk menjelaskan fenomena yang terjadi dan menarik kesimpulan. Data diambil dengan wawancara beberapa narasumber dengan kriteria utama seperti menggunakan Twitter dan mengetahui konser Blackpink Jakarta. Observasi juga dilakukan di media Twitter melalui hashtag, mention, dan interaksi online terkait konser Blackpink di Jakarta. Dengan demikian, penelitian ini memberikan kontribusi untuk memahami fenomena FoMO pada selebriti di konser Blackpink Jakarta dan bagaimana pengaruhnya terhadap motivasi dan dampaknya terhadap pengguna Twitter. Hasil penelitian menunjukkan bahwa penggunaan Twitter dan tanggapan penggemar Blackpink terhadap berita negatif tentang selebriti Kiky Saputri mencerminkan kebutuhan akan informasi, interaksi sosial, dan pemenuhan emosional dalam konteks FoMO di konser Blackpink Jakarta. Para penggemar menunjukkan dedikasi mereka dalam membela sang idola dan mengenang momen-momen berharga, sementara persepsi dan minat mereka terhadap Blackpink tetap kuat meskipun terdapat perbedaan pandangan dari non-penggemar.
K-Pop 音乐在音乐方面的巨大影响力使其受到包括印尼在内的许多国际社会的追捧。印尼庞大的粉丝群使得 K-Pop 行业的参与者竞相举办演唱会等 K-Pop 活动。Blackpink 演唱会是 2023 年印尼最大的演唱会之一,为粉丝们提供了丰富的节目和热情。不仅如此,Blackpink 演唱会的人气还引发了 FoMO,尤其是在明星中。名人中的 FoMO 现象本身就激怒了 Blackpink 的粉丝,他们在 Twitter 社交媒体上表达了自己的看法,并使这一问题成为热门话题。从这些名人中出现的 FoMO 现象的严重程度来看,本研究的题目是 "雅加达 Blackpink 演唱会上推特上的名人害怕错过现象分析",目的是分析 FoMO 现象是如何出现的及其对这些名人的影响。为了获得研究成果,研究人员使用可用性和满足感理论结合描述性定性方法来解释出现的现象并得出结论。数据是通过采访几个消息来源收集的,主要标准是使用 Twitter 和了解 Blackpink 雅加达演唱会。此外,还通过与 Blackpink 雅加达演唱会相关的标签、提及和在线互动对 Twitter 媒体进行了观察。因此,本研究有助于了解 Blackpink 雅加达演唱会上的名人 FoMO 现象及其如何影响推特用户的动机和影响。研究结果表明,Blackpink 粉丝对推特的使用和对明星 Kiky Saputri 负面新闻的回应反映了他们在 Blackpink 雅加达演唱会 FoMO 背景下对信息、社交互动和情感满足的需求。粉丝们表现出了捍卫偶像和回忆珍贵时刻的奉献精神,同时,尽管非粉丝的观点不尽相同,他们对 Blackpink 的看法和兴趣依然强烈。
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引用次数: 0
KOMUNIKASI INTRAPERSONAL MELALUI MEDITASI (STUDI FENOMENOLOGI DI INSTAGRAM @PISHIYOGA) 通过冥想进行人际沟通(对 instagram @pishiyoga 的现象学研究)
Pub Date : 2024-05-10 DOI: 10.33603/zn92s190
Virnica Amanda Hape, F. Nurfalah, Aghnia Dian Lestari
Humans, as individual beings, must have an awareness of their thoughts and behavior so that they can find balance and self-concept. Therefore, humans need to carry out intrapersonal communication optimally, and one form of embodiment of intrapersonal communication is meditation. Researchers use Instagram @pishiyoga as a medium for meditation because it has flexibility. The purpose of this study was to find out the process of intrapersonal communication through meditation on Instagram @pishiyoga. The data sources used in this paper are primary and secondary data. The research method is a phenomenologic qualitative approach that aims to reduce individual experience to get the essentials. Primary data in the study were obtained from complete participation observations involving researchers as research subjects and interviews. In contrast, secondary data were obtained from literature and documentation to support the data that had been obtained. Data collection methods used are observation, in-depth interviews, and documentation. Data analysis was done through data reduction, presentation, verification, and conclusion. The study results show that intrapersonal communication through meditation is interpreted as a process of finding identity, gaining awareness, and a necessity in the process of self-healing, which is intended to obtain the formation of a personality. positive self-concept
人类作为个体生命,必须对自己的思想和行为有所认识,这样才能找到平衡和自我概念。因此,人类需要进行最佳的人际交流,而冥想就是人际交流的一种体现形式。研究人员使用 Instagram @pishiyoga 作为冥想的媒介,因为它具有灵活性。本研究的目的是通过 Instagram @pishiyoga 上的冥想了解人际沟通的过程。本文使用的数据来源是一手数据和二手数据。研究方法采用现象学定性方法,旨在还原个体经验,以获取本质。研究中的第一手数据来自研究人员作为研究对象完全参与的观察和访谈。与此相反,二手数据则是从文献和文件中获得,以支持已获得的数据。使用的数据收集方法有观察法、深入访谈法和文献法。数据分析是通过数据还原、展示、验证和总结来完成的。研究结果表明,通过冥想进行人际沟通被解释为一个寻找身份、获得意识的过程,也是自我修复过程中的一个必要过程,其目的是获得人格的形成。 积极的自我概念
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引用次数: 0
ANALISIS JURNALISME PROFETIK BERITA KEMATIAN SELEBRITAS VANESSA ANGEL DALAM INFOTAINMENT 新闻专业分析新闻名人死亡新闻新闻在信息娱乐中
Pub Date : 2023-04-30 DOI: 10.33603/signal.v11i1.7713
Abdul Jalil Hermawan
The big idea of prophetic journalism is to ground the value of prophethood into all movements of journalism practice. Starting from planning news, searching for news, processing news data, writing to adding news. Prophetic journalism is also interpreted as journalism of passion, polemic
预言新闻的伟大思想是将预言的价值根植于新闻实践的所有运动中。从策划新闻、搜索新闻、处理新闻数据、撰写新闻到添加新闻。预言新闻也被解释为充满激情和争论的新闻
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引用次数: 0
MARKETING COMMUNICATION STRATEGY OF AIRPLANE TICKET SALES AT PT.TX TOUR AND TRAVEL GORONTALO BRANCH pt.tx旅游哥伦塔洛分公司机票销售营销传播策略
Pub Date : 2023-04-30 DOI: 10.33603/signal.v11i1.8101
Ade Safitri Biludi, A. Subhan, Salma P Nua, Ramansyah Ramansyah
Communication in the business world is significantly considered capable of overcoming various problems faced by a company.  Various strategies are needed to survive every business challenge today.  Communication strategies play a significant role in marketing goods or services. This study aims to find and analyze the marketing communication strategy of airplane ticket sales at PT TX Tour and Travel Gorontalo Branch. This study applies a descriptive qualitative method. Data collection is done through observation and interviews. The result of this study is that the owner and employees of the company have carried out some marketing communication strategies (Morissan, 2010), namely: 1) Direct marketing through direct offers to potential customers of products or services. 2) Sales promotion is carried out through discounts for a minimum purchase of 20 airplane tickets. 3) Advertising is carried out actively in the form of promotions on social media. 4) Personal selling carried out is in the form of face-to-face communication with customers walking in directly. 5) Public Relations is only carried out through public relations activities with a general pattern because PT TX Tour and Travel Gorontalo Branch does not have a special public relations division. Marketing communication applied by PT TX Tour and Travel Gorontalo Branch has the strength to survive amid development and competition. However, PT TX Tour and Travel Gorontalo Branch still has weaknesses that need to be improved again with new, more innovative strategic planning techniques to face competition in the travel tourism business. Keywords: marketing communication, airplane ticket sales
在商业世界中,沟通被认为能够克服公司面临的各种问题。Â要在今天的商业挑战中生存下来,需要各种各样的策略。Â沟通策略在营销商品或服务中起着重要的作用。本研究旨在寻找并分析PT TX旅游哥隆塔洛分公司机票销售的营销传播策略。本研究采用描述性定性方法。数据收集是通过观察和访谈来完成的。本研究的结果是,公司的所有者和员工进行了一些营销传播策略(Morissan, 2010),即:1)通过直接向潜在客户提供产品或服务的直接营销。2)促销活动是通过最少购买20张机票的折扣来进行的。3)在社交媒体上积极进行广告推广。4)当面销售是指与直接走进来的顾客进行面对面的交流。5)由于PT TX旅游Gorontalo分公司没有专门的公关部门,所以公关只通过一般模式的公关活动进行。PT TX旅游哥隆塔洛分公司所运用的营销传播具有在发展和竞争中生存的实力。然而,PT TX旅游Gorontalo分公司仍然有弱点,需要用新的、更具创新性的战略规划技术来改进,以面对旅游业务的竞争。Â关键词:营销传播,机票销售
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引用次数: 0
MODEL KOMUNIKASI PEMERINTAH KOTA TEGAL DALAM PENYEBARAN INFORMASI MENGENAI VAKSINASI 特加尔市政府传播关于疫苗的信息的交流模式
Pub Date : 2023-04-30 DOI: 10.33603/signal.v11i1.8021
Akhmad Habibullah, Muhammad Rizky Abdillah, Erny Rosyanti, Aulia Kartika Putri
The dissemination of information regarding vaccinations carried out by the Tegal City government is very important, because in line with PERMENKES RI number 84 of 2020 regarding the implementation of vaccinations in the context of handling the Covid-19 pandemic which has been well controlled, a Tegal city government communication model is needed to suppress the high spread of hoax information or resistance to vaccine administration. It is hoped that the general public will then be willing to undergo the implementation of the vaccine, which can then suppress the number of patients who are affected or die due to Covid-19. The purpose of this study is to explain how the Communication Model of the Tegal City Government in Disseminating Information Regarding Vaccination. This study uses a qualitative descriptive research method, with data analysis techniques using Nvivo analysis to obtain systematic analysis results. The results of this study indicate that the Tegal City Government communication model used is a linear (one-way) communication model, in disseminating information that is carried out by socializing through websites, radio, and social media in the form of Instagram which is often used
特加尔市政府开展的疫苗接种信息的传播非常重要,因为根据2020年PERMENKES RI第84号关于在处理已得到良好控制的Covid-19大流行的背景下实施疫苗接种的规定,特加尔市政府需要一种沟通模式来抑制虚假信息的高度传播或抵制疫苗接种。希望公众届时愿意接受疫苗接种,从而抑制因Covid-19感染或死亡的患者人数。本研究的目的是解释合法城市政府在疫苗接种信息传播中的沟通模式。本研究采用定性描述性研究方法,数据分析技术采用Nvivo分析,得到系统的分析结果。本研究结果表明,legal City Government使用的传播模式为线性(单向)传播模式,通过网站、广播和Instagram等社交媒体进行社交传播信息
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引用次数: 1
Digitalisasi UMKM: Peningkatan Kapasitas melalui Program Literasi Digital UMKM数字化:通过数字扫盲项目提高能力
Pub Date : 2023-04-30 DOI: 10.33603/signal.v11i1.8213
A. Handayani
Changes in preferences for online shopping methods and an increase in the number of internet users are opening up new market opportunities in the digital era. UMKM need to be responsive to this trend by trying to connect with the digital ecosystem by strengthening their business presence on various platforms. In this case, the low understanding of the benefits of technology affects the level of technology utilization among UMKM actors. In addition, it is also influenced by digital literacy factors that are not evenly distributed. This research is a qualitative research using the literature review method by elaborating various literature related to the digitalization of UMKMs and in the context of efforts to increase the capacity of business actors through digital literacy programs. Sources of data in this study are journals, articles, books
网上购物方式偏好的变化和互联网用户数量的增加,为数字时代开辟了新的市场机会。UMKM需要响应这一趋势,通过加强其在各种平台上的业务存在,试图与数字生态系统建立联系。在这种情况下,对技术利益的低理解影响了UMKM参与者之间的技术利用水平。此外,它还受到数字素养因素的影响,这些因素的分布并不均匀。本研究是一项使用文献综述方法的定性研究,通过详细阐述与umkm数字化相关的各种文献,并在通过数字扫盲计划提高商业行为者能力的背景下进行研究。本研究的数据来源为期刊、文章、书籍
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引用次数: 0
STRATEGI PEROLEHAN RATING & SHARE MELALUI ANALISA MBM TERHADAP PROGRAM INFOTAINMENT DAN NEWS DI INDOSIAR
Pub Date : 2023-04-30 DOI: 10.33603/signal.v11i1.8271
Adrian Ingratubun
Television media is by far the mass media that has become a means of fulfilling a nation's free time. It has also become an effective marketing tool or tool. A company spends hundreds of millions to billions of rupiah to stimulate the audience's needs for the products it sells. For this reason, the goal of almost all television programs is to attract as many audiences as possible. The more audience, the higher the rate (value / price) of the ad slot, the higher the revenue, and the higher the profit. In short, there is no audience, no advertising, no profit, no broadcasting. Television stations have programs that compete with each other to get a high rating & share, where one way to increase rating & share is to use minute by minute (MBM) analysis techniques. Through minute by minute (MBM), it is useful to explore the moment when a program experiences a high rating spike, usually the recorded program data is presented in the smallest unit, namely minutes. In infotainment and news programs, both have elements of creativity, one of which is improving the program for the better by using MBM analysis techniques that can identify
到目前为止,电视媒体是一种大众媒体,它已经成为满足国民空闲时间的一种手段。它也成为一种有效的营销工具或工具。一家公司花费数亿至数十亿印尼盾来刺激受众对其销售产品的需求。因此,几乎所有电视节目的目的都是为了吸引尽可能多的观众。受众越多,广告位的比率(价值/价格)就越高,收益也就越高,利润也就越高。简而言之,没有观众,没有广告,没有利润,没有广播。电视台的节目相互竞争以获得较高的收视率和份额,其中一种提高收视率和份额的方法是使用分分钟(MBM)分析技术。通过分分钟(minute - by - minute, MBM),可以了解节目收视率达到高峰的时刻,通常记录的节目数据以最小的单位(即分钟)表示。在信息娱乐和新闻节目中,两者都有创造性的元素,其中之一是通过使用MBM分析技术来改进节目,这种分析技术可以识别
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引用次数: 0
期刊
JURNAL SIGNAL
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