This study aims 1) To determine the effect of brand image on satisfaction of Honda Scoopy motorcycle buyers in Bengkulu City. 2) to find out the brand image on customer satisfaction on Honda Scoopy motorcycles. This type of research is a quantitative approach. The method used in this research is descriptive method. The population in this study are all customers on Scoopy motorcycles whose number is unknown. The sample is 55 customers on Scoopy motorbikes in Bengkulu City. Based on the results of research on the effect of brand image and sales promotion on customer satisfaction of Honda Scoopy Motorcycles in Bengkulu City, the following conclusions can be drawn: 1) There is a positive influence of brand image (X1) on consumer satisfaction (Y) Honda Scoopy Motorcycles in Bengkulu City, meaning that the higher the brand image it will increase consumer satisfaction Scoopy Honda motorcycle products in the city of Bengkulu. 2) There is a positive influence of sales promotion on consumer satisfaction for Honda Scoopy Motorcycles in Bengkulu City, meaning that the higher sales promotions will increase consumer satisfaction for Scoopy Honda Motorcycle products in Bengkulu City. 3) There is a positive influence of sales promotion and brand image on consumer satisfaction for Honda Scoopy Motorcycles in Bengkulu City, meaning that the higher brand image and sales promotions will increase consumer satisfaction for Scoopy Honda Motorcycle products in Bengkulu City. Keywords: Brand Image, Promotion, Customer Satisfaction,
{"title":"PENGARUH CITRA MEREK DAN PROMOSI PENJUALAN TERHADAP KEPUASAN KONSUMEN SEPEDA MOTOR HONDA SCOOPY DI KOTA BENGKULU","authors":"Edi Suci Rahmat, Marliza Ade Fitri","doi":"10.36085/jems.v4i1.4428","DOIUrl":"https://doi.org/10.36085/jems.v4i1.4428","url":null,"abstract":"This study aims 1) To determine the effect of brand image on satisfaction of Honda Scoopy motorcycle buyers in Bengkulu City. 2) to find out the brand image on customer satisfaction on Honda Scoopy motorcycles. This type of research is a quantitative approach. The method used in this research is descriptive method. The population in this study are all customers on Scoopy motorcycles whose number is unknown. The sample is 55 customers on Scoopy motorbikes in Bengkulu City. Based on the results of research on the effect of brand image and sales promotion on customer satisfaction of Honda Scoopy Motorcycles in Bengkulu City, the following conclusions can be drawn: 1) There is a positive influence of brand image (X1) on consumer satisfaction (Y) Honda Scoopy Motorcycles in Bengkulu City, meaning that the higher the brand image it will increase consumer satisfaction Scoopy Honda motorcycle products in the city of Bengkulu. 2) There is a positive influence of sales promotion on consumer satisfaction for Honda Scoopy Motorcycles in Bengkulu City, meaning that the higher sales promotions will increase consumer satisfaction for Scoopy Honda Motorcycle products in Bengkulu City. 3) There is a positive influence of sales promotion and brand image on consumer satisfaction for Honda Scoopy Motorcycles in Bengkulu City, meaning that the higher brand image and sales promotions will increase consumer satisfaction for Scoopy Honda Motorcycle products in Bengkulu City.\u0000Keywords: Brand Image, Promotion, Customer Satisfaction,","PeriodicalId":205181,"journal":{"name":"(JEMS) Jurnal Entrepreneur dan Manajemen Sains","volume":"19 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2023-01-10","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"125469928","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
This study entitled The Effect of Work Discipline and Work Motivation on Employee Performance at PT. Muara Rupit Agro. This study uses a quantitative method. The population in this study are employees at PT. Agro Muara Rupit, while the sample of this research is the employees of PT. Agro Muara Rupit, with the total number 86 people. This study uses data collection methods by means of observation, interviews and questionnaires. The data that has been collected is then processed using the instrument test, classical assumption test, variable descriptive analysis, multiple regression analysis, determination test (R2) and hypothesis testing using SPPS 25. Based on the results of multiple regression, the formulation Y = 3.363 + 0.325X1 + 0.509X2 is obtained. Test of determination (R2) = 0,771 or 77.1% while the remaining 0.229 or 21.9% is influenced by other variables. The results of the tests that have been carried out can be seen that the work discipline variable (X1) shows a t-count of 4.496 > t-table 1.988 with a significance of 0.00 < 0.05. The f-test results show f-count 143.907 > 2.71 f-table and a significance value of 0.00 < 0.05 so it can be concluded that the work discipline variable (X1) and work motivation have a partial and simultaneous positive effect on employee performance (Y). Keywords: Work Discipline, Work Motivation, Employee Performance
{"title":"PENGARUH DISIPLIN DAN MOTIVASI KERJA TERHADAP KINERJA KARYAWAN PADA PT. AGRO MUARA RUPIT","authors":"","doi":"10.36085/jems.v4i1.4397","DOIUrl":"https://doi.org/10.36085/jems.v4i1.4397","url":null,"abstract":"This study entitled The Effect of Work Discipline and Work Motivation on Employee Performance at PT. Muara Rupit Agro. This study uses a quantitative method. The population in this study are employees at PT. Agro Muara Rupit, while the sample of this research is the employees of PT. Agro Muara Rupit, with the total number 86 people. This study uses data collection methods by means of observation, interviews and questionnaires. The data that has been collected is then processed using the instrument test, classical assumption test, variable descriptive analysis, multiple regression analysis, determination test (R2) and hypothesis testing using SPPS 25. Based on the results of multiple regression, the formulation Y = 3.363 + 0.325X1 + 0.509X2 is obtained. Test of determination (R2) = 0,771 or 77.1% while the remaining 0.229 or 21.9% is influenced by other variables. The results of the tests that have been carried out can be seen that the work discipline variable (X1) shows a t-count of 4.496 > t-table 1.988 with a significance of 0.00 < 0.05. The f-test results show f-count 143.907 > 2.71 f-table and a significance value of 0.00 < 0.05 so it can be concluded that the work discipline variable (X1) and work motivation have a partial and simultaneous positive effect on employee performance (Y).\u0000Keywords: Work Discipline, Work Motivation, Employee Performance","PeriodicalId":205181,"journal":{"name":"(JEMS) Jurnal Entrepreneur dan Manajemen Sains","volume":"22 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2023-01-08","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"126040811","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
The title of this research is the influence of brand and service quality on customer satisfaction at a Tupperware store in Bengkulu City (Case Study of Tupperware Wholesale Agent Sawah Lebar, Bengkulu City). This research is based on that consumer purchasing decisions are influenced by several factors. These factors are suspected to be brand and service quality. The purpose of this study is to find out whether there is an influence of brand and service quality on customer satisfaction at Tupperware Stores in Bengkulu City. The object of this research is consumers who buy Tupperware products at Tupperware Wholesale Agent Sawah Lebar, Bengkulu City, using accidental technique sampling method. The number of respondents in this study were 75 consumers. Methods of data collection by using a questionnaire. By using multiple linear regression analysis technique, the results of this study can be concluded that the brand variable has a positive and significant effect on customer satisfaction, and service quality has a positive and significant effect on customer satisfaction. Keywords: brand, Service Quality and Customer Satisfaction
{"title":"PENGARUH MEREK DAN KUALITAS LAYANAN TERHADAP KEPUASAN PELANGGAN PADA TOKO TUPPERWARE DI KOTA BENGKULU","authors":"Anggun Sugito, Subandrio Subandrio","doi":"10.36085/jems.v4i1.4400","DOIUrl":"https://doi.org/10.36085/jems.v4i1.4400","url":null,"abstract":"The title of this research is the influence of brand and service quality on customer satisfaction at a Tupperware store in Bengkulu City (Case Study of Tupperware Wholesale Agent Sawah Lebar, Bengkulu City). This research is based on that consumer purchasing decisions are influenced by several factors. These factors are suspected to be brand and service quality. The purpose of this study is to find out whether there is an influence of brand and service quality on customer satisfaction at Tupperware Stores in Bengkulu City.\u0000The object of this research is consumers who buy Tupperware products at Tupperware Wholesale Agent Sawah Lebar, Bengkulu City, using accidental technique sampling method. The number of respondents in this study were 75 consumers. Methods of data collection by using a questionnaire.\u0000By using multiple linear regression analysis technique, the results of this study can be concluded that the brand variable has a positive and significant effect on customer satisfaction, and service quality has a positive and significant effect on customer satisfaction.\u0000Keywords: brand, Service Quality and Customer Satisfaction","PeriodicalId":205181,"journal":{"name":"(JEMS) Jurnal Entrepreneur dan Manajemen Sains","volume":"1 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2023-01-08","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"130642682","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
This study aims to determine the effect of service quality and price on customer satisfaction in the Rambak cracker business, Ketahun District, North Bengkulu. This research uses quantitative research methods. The population in this study is Kerupuk Rambak Customers, Ketahun District, North Bengkulu, with the sampling method using the Purposive Sampling method in carrying out the research, respondents obtained randomly, amounting to 70 people. In this study using data collection methods by means of observation and distributing questionnaires or questionnaires. The data that has been collected is then processed using instrument tests, Respondents Response Analysis, Classical Assumption Test, Multiple Linear Regression Analysis, Coefficient of Determination (R2) and also Test Hypothesis t and hypothesis f. Based on the results of Multiple Linear Regression Analysis obtained the formulation Y = 2.098 + 0.464 (X1) + 1.061 (X2), the coefficient of determinant R2 = 0.772 or 77.2% while the remaining 0.228 or 22.8% is influenced by other variables that are not included in the model this research. The results of the tests that have been carried out can be seen that the Service Quality variable (X1) shows a tcount of 5.341 > t table 1.667 with a significant level of 0.000 < 0.050, and the Price variable (X2) shows a tcount of 7.595 > t table 1.667 with a significant level of 0.000 < 0.050. The results of the F test show a significance value of F, which is 0.000 less than 0.050 and Fcount greater than Ftable, 117.587 > 3.133. From the results of data management, it can be concluded that service quality and price partially or simultaneously have a positive and significant effect on customer satisfaction. Keywords: Service Quality, and Price, Customer Satisfaction
{"title":"PENGARUH KUALITAS PELAYANAN DAN HARGA TERHADAP KEPUASAN PELANGGAN PADA USAHA KERUPUK RAMBAK KECAMATAN KETAHUN BENGKULU UTARA","authors":"Dicky Setiawan, Khairul Bahrun","doi":"10.36085/jems.v4i1.4427","DOIUrl":"https://doi.org/10.36085/jems.v4i1.4427","url":null,"abstract":"This study aims to determine the effect of service quality and price on customer satisfaction in the Rambak cracker business, Ketahun District, North Bengkulu. This research uses quantitative research methods. The population in this study is Kerupuk Rambak Customers, Ketahun District, North Bengkulu, with the sampling method using the Purposive Sampling method in carrying out the research, respondents obtained randomly, amounting to 70 people. In this study using data collection methods by means of observation and distributing questionnaires or questionnaires. The data that has been collected is then processed using instrument tests, Respondents Response Analysis, Classical Assumption Test, Multiple Linear Regression Analysis, Coefficient of Determination (R2) and also Test Hypothesis t and hypothesis f. Based on the results of Multiple Linear Regression Analysis obtained the formulation Y = 2.098 + 0.464 (X1) + 1.061 (X2), the coefficient of determinant R2 = 0.772 or 77.2% while the remaining 0.228 or 22.8% is influenced by other variables that are not included in the model this research. The results of the tests that have been carried out can be seen that the Service Quality variable (X1) shows a tcount of 5.341 > t table 1.667 with a significant level of 0.000 < 0.050, and the Price variable (X2) shows a tcount of 7.595 > t table 1.667 with a significant level of 0.000 < 0.050. The results of the F test show a significance value of F, which is 0.000 less than 0.050 and Fcount greater than Ftable, 117.587 > 3.133. From the results of data management, it can be concluded that service quality and price partially or simultaneously have a positive and significant effect on customer satisfaction.\u0000Keywords: Service Quality, and Price, Customer Satisfaction","PeriodicalId":205181,"journal":{"name":"(JEMS) Jurnal Entrepreneur dan Manajemen Sains","volume":"38 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2023-01-08","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"125716008","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
This study aims to determine the influence of Human Resource Development (HR) and Organizational Commitment on Employee Performance in B Today Bengkulu City. This study was conducted on employees of B Today Kota Bengkulu, the population used in this study was all employees of B Today Kota Bengkulu, the number of samples used was 33 respondents, using the Total Sampling technique. The data that has been collected is processed using the Classical Assumption Test Technique, Multiple Linear Regression Analysis Technique, Coefficient of Determination Analysis (R2), and partial test (t test), simultaneous test (F test). From the results of this study, it shows that partially the Human Resource Development variable has a significant effect on employee performance variables, and organizational commitment has a significant effect on employee performance variables. Human resource development and organizational commitment affect employee performance at B Today Bengkulu City. Keywords: Human Resource Development, commitment and Employee Performance.
本研究旨在确定人力资源开发(HR)和组织承诺对B Today Bengkulu市员工绩效的影响。本研究是对B Today Kota Bengkulu的员工进行的，本研究中使用的人口是B Today Kota Bengkulu的所有员工，使用的样本数量为33名受访者，使用总抽样技术。收集到的数据采用经典假设检验技术、多元线性回归分析技术、决定系数分析(R2)、部分检验(t检验)、同时检验(F检验)进行处理。从本研究的结果来看，部分人力资源开发变量对员工绩效变量有显著影响，组织承诺对员工绩效变量有显著影响。人力资源开发和组织承诺影响B Today Bengkulu City员工绩效。关键词:人力资源开发、承诺与员工绩效
{"title":"PENGARUH PENGEMBANGAN SUMBER DAYA MANUSIA (SDM) DAN KOMITMEN ORGANISASI TERHADAP KINERJA KARYAWAN PADA B TODAY KOTA BENGKULU","authors":"Onsardi Onsardi, Deby Citra Wahyudi","doi":"10.36085/jems.v4i1.4401","DOIUrl":"https://doi.org/10.36085/jems.v4i1.4401","url":null,"abstract":"This study aims to determine the influence of Human Resource Development (HR) and Organizational Commitment on Employee Performance in B Today Bengkulu City. This study was conducted on employees of B Today Kota Bengkulu, the population used in this study was all employees of B Today Kota Bengkulu, the number of samples used was 33 respondents, using the Total Sampling technique. The data that has been collected is processed using the Classical Assumption Test Technique, Multiple Linear Regression Analysis Technique, Coefficient of Determination Analysis (R2), and partial test (t test), simultaneous test (F test). From the results of this study, it shows that partially the Human Resource Development variable has a significant effect on employee performance variables, and organizational commitment has a significant effect on employee performance variables. Human resource development and organizational commitment affect employee performance at B Today Bengkulu City.\u0000Keywords: Human Resource Development, commitment and Employee Performance.","PeriodicalId":205181,"journal":{"name":"(JEMS) Jurnal Entrepreneur dan Manajemen Sains","volume":"28 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2023-01-08","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"134621436","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
This study aims 1) To determine the effect of service recovery on customer satisfaction El-John Pagar Dewa Branch. 2) To determine the effect of relationship marketing on customer satisfaction El-John Pagar Dewa Branch. 3) To determine the effect of service recovery and relationship marketing on customer satisfaction El-John Pagar Dewa Branch. This type of research is a quantitative approach. The method used in this research is descriptive method. The population in this study were all customers at El-Jhon Pagar Dewa Branch. the sample amounted to 120 customers at El-Jhon Pagar Dewa Branch. Based on the results of research on the Effect of Service Recovery and Relationship Marketing on Customer Satisfaction El-Jhon Pagar Dewa Branch, the following conclusions can be drawn: 1) There is a positive and significant effect of Service recovery (X1) on customer satisfaction (Y) El-Jhon Bengkulu City. that the higher the service recovery, the higher the customer satisfaction. 2) There is an effect of Relationship Marketing (X2) on customer satisfaction (Y) El-Jhon Bengkulu City. it means that the higher the marketing relationship, the more customer satisfaction will be. 3) There is an effect of service recovery and relationship marketing together affecting El-John's customer satisfaction in Bengkulu City with a Fsig value of 0.003 <0.05. .Keywords: Service Recovery, Relationship Marketing, Satisfaction,
{"title":"PENGARUH SERVICE RECOVERY DAN RELATIONSHIP MARKETING TERHADAP KEPUASAN PELANGGAN EL-JHON CABANG PAGAR DEWA","authors":"","doi":"10.36085/jems.v4i1.4395","DOIUrl":"https://doi.org/10.36085/jems.v4i1.4395","url":null,"abstract":"This study aims 1) To determine the effect of service recovery on customer satisfaction El-John Pagar Dewa Branch. 2) To determine the effect of relationship marketing on customer satisfaction El-John Pagar Dewa Branch. 3) To determine the effect of service recovery and relationship marketing on customer satisfaction El-John Pagar Dewa Branch. This type of research is a quantitative approach. The method used in this research is descriptive method. The population in this study were all customers at El-Jhon Pagar Dewa Branch. the sample amounted to 120 customers at El-Jhon Pagar Dewa Branch.\u0000Based on the results of research on the Effect of Service Recovery and Relationship Marketing on Customer Satisfaction El-Jhon Pagar Dewa Branch, the following conclusions can be drawn: 1) There is a positive and significant effect of Service recovery (X1) on customer satisfaction (Y) El-Jhon Bengkulu City. that the higher the service recovery, the higher the customer satisfaction. 2) There is an effect of Relationship Marketing (X2) on customer satisfaction (Y) El-Jhon Bengkulu City. it means that the higher the marketing relationship, the more customer satisfaction will be. 3) There is an effect of service recovery and relationship marketing together affecting El-John's customer satisfaction in Bengkulu City with a Fsig value of 0.003 <0.05.\u0000.Keywords: Service Recovery, Relationship Marketing, Satisfaction,","PeriodicalId":205181,"journal":{"name":"(JEMS) Jurnal Entrepreneur dan Manajemen Sains","volume":"27 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2023-01-06","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"114347520","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
The purpose of this study is to determine the effect of AIDA (Attention, Interest, Desire, Action) on purchasing decision Batik Basurek Al-SufiOf Bengkulu City and to find out which factors having the more dominant effect on the purchasing decision. The researcher used the questionnaire method to 102 respodents. The Population used were Batik Basurek Al-Suficonsumerof Bengkulu city. The sampling was the accindental sampling technique. Based on the results of multiple linear regression, the form of regression equation isY =0.869 + -0.068 () + 0.255 () + 0.893 (X3) + 0.551 (X4).The results of the research and the hypothesis show that the Attentionshows the value of >(-0.694< 1.988)and (sig = 0,489> 0,050),Interestshows the value of tcount>(2.498>1.988)and (sig = 0,014< 0,050), Desire shows the value of tcount>(18.864>1.988) and (sig = 0,000 < 0,050),Actionshows the value of tcount>(5.046>1.988)and (sig = 0,000 < 0,050). Parsial eously Attention haven’t a significant effect on purchasing decision. Parsial eously Interest, Desire, Action have a significant effect on purchasing decision. SimultaneouslyAttention, Interest, Desire, Actionhave a significant effect on purchasing decision. It is better if the producers can continue to maintain and even improve their products so that the main objectives of marketing can be achieved. Keywords : AIDA (Attention, Interest, Desire, Action), Buying Decission.
{"title":"PENGARUH AIDA (ATTENTION, INTEREST, DESIRE, ACTION) TERHADAP KEPUTUSAN PEMBELIAN PRODUK BATIK BASUREK AL-SUFI DI KOTA BENGKULU","authors":"Ade Heriansya, Eti Arini","doi":"10.36085/jems.v4i1.4396","DOIUrl":"https://doi.org/10.36085/jems.v4i1.4396","url":null,"abstract":"The purpose of this study is to determine the effect of AIDA (Attention, Interest, Desire, Action) on purchasing decision Batik Basurek Al-SufiOf Bengkulu City and to find out which factors having the more dominant effect on the purchasing decision. The researcher used the questionnaire method to 102 respodents. The Population used were Batik Basurek Al-Suficonsumerof Bengkulu city. The sampling was the accindental sampling technique. Based on the results of multiple linear regression, the form of regression equation isY =0.869 + -0.068 () + 0.255 () + 0.893 (X3) + 0.551 (X4).The results of the research and the hypothesis show that the Attentionshows the value of >(-0.694< 1.988)and (sig = 0,489> 0,050),Interestshows the value of tcount>(2.498>1.988)and (sig = 0,014< 0,050), Desire shows the value of tcount>(18.864>1.988) and (sig = 0,000 < 0,050),Actionshows the value of tcount>(5.046>1.988)and (sig = 0,000 < 0,050). Parsial eously Attention haven’t a significant effect on purchasing decision. Parsial eously Interest, Desire, Action have a significant effect on purchasing decision. SimultaneouslyAttention, Interest, Desire, Actionhave a significant effect on purchasing decision. It is better if the producers can continue to maintain and even improve their products so that the main objectives of marketing can be achieved. \u0000Keywords : AIDA (Attention, Interest, Desire, Action), Buying Decission. \u0000 ","PeriodicalId":205181,"journal":{"name":"(JEMS) Jurnal Entrepreneur dan Manajemen Sains","volume":"85 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2023-01-06","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"123601564","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Waste banks are increasingly important to assist government programs in reducing household waste. The government has recognized the existence of waste banks as community-based waste management organizational entities through various laws and regulations. As an organization, waste banks must also adhere to sound management principles, including how to serve service users/customers (in this case, people who save their waste). However, research on waste banks focuses a lot on their role in the environment and how their members participate. Here, research related to management services functions is rarely carried out by researchers. Therefore, this study examines the effect of management services on the satisfaction of waste bank customers. We use the service and customer satisfaction theory and break it down into measurable indicators. This study looked at the Hibiscus Waste Bank in South Tangerang City. To answer the formulation of the problem, we surveyed more than 30 customers purposively through a questionnaire instrument. Then we examined it with the Structural Equation Modelling. We found strong evidence that physical evidence, responsiveness, empathy, assurance, and service reliability significantly affected waste bank customer satisfaction. Further elaboration of the findings we present more fully in this article.
{"title":"Pengaruh Pelayanan Pengelola Terhadap Kepuasan Nasabah Bank Sampah","authors":"Aldy Wirawan, Pitri Yandri","doi":"10.36085/jems.v4i1.4307","DOIUrl":"https://doi.org/10.36085/jems.v4i1.4307","url":null,"abstract":"Waste banks are increasingly important to assist government programs in reducing household waste. The government has recognized the existence of waste banks as community-based waste management organizational entities through various laws and regulations. As an organization, waste banks must also adhere to sound management principles, including how to serve service users/customers (in this case, people who save their waste). However, research on waste banks focuses a lot on their role in the environment and how their members participate. Here, research related to management services functions is rarely carried out by researchers. Therefore, this study examines the effect of management services on the satisfaction of waste bank customers. We use the service and customer satisfaction theory and break it down into measurable indicators. This study looked at the Hibiscus Waste Bank in South Tangerang City. To answer the formulation of the problem, we surveyed more than 30 customers purposively through a questionnaire instrument. Then we examined it with the Structural Equation Modelling. We found strong evidence that physical evidence, responsiveness, empathy, assurance, and service reliability significantly affected waste bank customer satisfaction. Further elaboration of the findings we present more fully in this article.","PeriodicalId":205181,"journal":{"name":"(JEMS) Jurnal Entrepreneur dan Manajemen Sains","volume":"16 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2023-01-05","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"132050589","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Theoretically, insurance companies rarely suffer losses. Insurance companies in managing finances, are very careful, because they will face possible risks in the future in the form of claim payments. Therefore, in selling the products, they do not use the usual forms of marketing. They use agents and brokers in distributing risk products that are sold. In addition, for certain reasons, the company also cooperates with other parties. This cooperation is essentially a form of strategic alliance. Namely cooperation between the insurance company as the issuer of the policy with the bank as the owner of credit for customers. The problem is how insurance companies face the risk of claims in the future for bank customers who have retired status and are vulnerable to the risk of death. This article discusses term loans from customers at a bank as the insured who has retired status and they are guaranteed by an insurance company as the insurer. How much funds are provided by the insurer in the future to pay the risk of death (claims) of the insured? Using the semi-continuous prospective reserve method for term life insurance products, the results show that the insurer is experiencing liquidity difficulties in order to bear the burden of claims that have already occurred and are expected to suffer losses later. The reinsurance scheme offered has also not been able to cover the insurer's losses. Therefore, the most feasible scheme to assist the insurer's liquidity due to high claims is to enlarge new policies through the scheme of entry age for the insured with a younger age while continuing to run the reinsurance scheme.
{"title":"ESTIMASI CADANGAN KLAIM PRODUK ASURANSI JIWA KREDIT UNTUK PESERTA PENSIUN","authors":"Catur Widyo Utomo, Mulawarman Awaloedin","doi":"10.36085/jems.v4i1.4150","DOIUrl":"https://doi.org/10.36085/jems.v4i1.4150","url":null,"abstract":"Theoretically, insurance companies rarely suffer losses. Insurance companies in managing finances, are very careful, because they will face possible risks in the future in the form of claim payments. Therefore, in selling the products, they do not use the usual forms of marketing. They use agents and brokers in distributing risk products that are sold. In addition, for certain reasons, the company also cooperates with other parties. This cooperation is essentially a form of strategic alliance. Namely cooperation between the insurance company as the issuer of the policy with the bank as the owner of credit for customers. The problem is how insurance companies face the risk of claims in the future for bank customers who have retired status and are vulnerable to the risk of death. This article discusses term loans from customers at a bank as the insured who has retired status and they are guaranteed by an insurance company as the insurer. How much funds are provided by the insurer in the future to pay the risk of death (claims) of the insured? Using the semi-continuous prospective reserve method for term life insurance products, the results show that the insurer is experiencing liquidity difficulties in order to bear the burden of claims that have already occurred and are expected to suffer losses later. The reinsurance scheme offered has also not been able to cover the insurer's losses. Therefore, the most feasible scheme to assist the insurer's liquidity due to high claims is to enlarge new policies through the scheme of entry age for the insured with a younger age while continuing to run the reinsurance scheme.","PeriodicalId":205181,"journal":{"name":"(JEMS) Jurnal Entrepreneur dan Manajemen Sains","volume":"13 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2023-01-05","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"131566233","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
This study aims to determine the effect of leadership style and motivation on work productivity (a case study on employees of PT. Kimia Farma Bengkulu branch). This type of research is a quantitative descriptive research. The object of this research is the employees of PT. Kimia Farma Bengkulu. The sampling method is a saturated sampling technique. The number of respondents in this study were 40 respondents. The method of data collection is using the distribution of questionnaires. The data analysis technique used multiple linear regression analysis and hypothesis testing, namely t test and F test. The results of this study can be concluded that the variables of leadership style and motivation have a positive and significant effect on work productivity at PT. Pharmaceutical Chemistry. Partially, the two variables of leadership style and motivation have a positive and significant influence on work productivity. The better the leadership style and the better the motivation given in accordance with the employee's work, the work productivity will increase. Keywords: Leadership Style, Motivation, Work Productivity
本研究旨在确定领导风格和动机对工作效率的影响(以PT. Kimia Farma Bengkulu分公司员工为例)。这类研究属于定量描述性研究。本研究的对象是PT. Kimia Farma Bengkulu的员工。采样方法是一种饱和采样技术。本研究的调查对象为40人。数据收集的方法是使用问卷的分发。数据分析技术采用多元线性回归分析和假设检验，即t检验和F检验。本研究结果表明，领导风格和激励这两个变量对PT. Pharmaceutical Chemistry的工作效率有显著的正向影响。部分地，领导风格和激励这两个变量对工作效率有正向显著的影响。领导风格越好，针对员工的工作给予的激励越好，员工的工作效率就会提高。关键词:领导风格，激励，工作效率
{"title":"PENGARUH GAYA KEPEMIMPINAN DAN MOTIVASI TERHADAP PRODUKTIVITAS KERJA PEGAWAI","authors":"Rizki Febrian, Sri Ekowati","doi":"10.36085/jems.v4i1.4394","DOIUrl":"https://doi.org/10.36085/jems.v4i1.4394","url":null,"abstract":"This study aims to determine the effect of leadership style and motivation on work productivity (a case study on employees of PT. Kimia Farma Bengkulu branch). This type of research is a quantitative descriptive research. The object of this research is the employees of PT. Kimia Farma Bengkulu. The sampling method is a saturated sampling technique. The number of respondents in this study were 40 respondents. The method of data collection is using the distribution of questionnaires. The data analysis technique used multiple linear regression analysis and hypothesis testing, namely t test and F test.\u0000The results of this study can be concluded that the variables of leadership style and motivation have a positive and significant effect on work productivity at PT. Pharmaceutical Chemistry. Partially, the two variables of leadership style and motivation have a positive and significant influence on work productivity. The better the leadership style and the better the motivation given in accordance with the employee's work, the work productivity will increase.\u0000 Keywords: Leadership Style, Motivation, Work Productivity","PeriodicalId":205181,"journal":{"name":"(JEMS) Jurnal Entrepreneur dan Manajemen Sains","volume":"13 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2023-01-05","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"129320591","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
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