Yong Seng Loh, S. I. H. Ismail, S. K. Sinnakaudan, Zulfairul Zakaria, Mohd Fairuz Bachok
All environmental legislation, laws, and regulations must be followed by the construction industry in Malaysia. Before starting a new project, the relevant project must undergo two major assessments namely the Environment Impact Assessment (EIA) and the Social Impact Assessment (SIA) (SIA). The goal of this study is to evaluate the theoretical framework of EIA and SIA current practice/implementation for construction project approval by Malaysian authorities and recommend suitable holistic approach in ESIA theoretical framework for approving system. The collected data from 175 respondents via structured questionnaire survey and analyzed using SPSS Software, are then used to create and recommend an appropriate ESIA framework for adaptation. Overall, the study aims to improve Malaysia's approval system by recommending an integrated holistic approach to project approval based on ESIA theoretical framework, in accordance with environmental legislation, laws, and regulations. Besides, the framework will provide information, guidance and materials in this volume than able to assist EIA and SIA practitioners in these countries to design and implement processes that correspond to international standards of good practice.
{"title":"AN INTEGRATED HOLISTIC APPROACH TO IMPROVING THE THEORY OF ENVIRONMENTAL AND SOCIAL IMPACT ASSESSMENT (ESIA) FOR URBAN PLANNING DEVELOPMENT IN MALAYSIA","authors":"Yong Seng Loh, S. I. H. Ismail, S. K. Sinnakaudan, Zulfairul Zakaria, Mohd Fairuz Bachok","doi":"10.35631/jthem.832003","DOIUrl":"https://doi.org/10.35631/jthem.832003","url":null,"abstract":"All environmental legislation, laws, and regulations must be followed by the construction industry in Malaysia. Before starting a new project, the relevant project must undergo two major assessments namely the Environment Impact Assessment (EIA) and the Social Impact Assessment (SIA) (SIA). The goal of this study is to evaluate the theoretical framework of EIA and SIA current practice/implementation for construction project approval by Malaysian authorities and recommend suitable holistic approach in ESIA theoretical framework for approving system. The collected data from 175 respondents via structured questionnaire survey and analyzed using SPSS Software, are then used to create and recommend an appropriate ESIA framework for adaptation. Overall, the study aims to improve Malaysia's approval system by recommending an integrated holistic approach to project approval based on ESIA theoretical framework, in accordance with environmental legislation, laws, and regulations. Besides, the framework will provide information, guidance and materials in this volume than able to assist EIA and SIA practitioners in these countries to design and implement processes that correspond to international standards of good practice.","PeriodicalId":235421,"journal":{"name":"Journal of Tourism, Hospitality and Environment Management","volume":null,"pages":null},"PeriodicalIF":0.0,"publicationDate":"2023-06-06","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"127008755","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
W. Wan Zainuddin, Aida Khalida Mohamed Idris, Ashraf Siddik Khan Abdul Rahim Siddiqe, Hasniza Abdullah, F. Faat
The goal of the study is to comprehend how customer contentment in Western themed restaurants is influenced by service quality. Research on numerous service dimensions has resulted from this. Respondents are chosen by random selection from a range of demographic groupings. The data are gathered quantitatively, and questionnaires are given to respondents before a random sample is chosen for analysis. A survey was completed by 150 participants, from a total of 200 questionnaires distributed and the respondents have answered all 30 questions. Findings show a substantial correlation between service quality and patron satisfaction in the restaurant industry (tangibles, assurance, responsiveness, reliability, and empathy). This study is specifically carried out in Shah Alam, Malaysia, in order to get fruitful results. The time frame for this research were carried out from end of June 2022 up till early February 2023.The findings will benefit investors, present restauranteurs and entrepreneurs by adding to the body of knowledge in the fields of strategic marketing, entrepreneurship and customer service.
{"title":"EXAMINING THE EFFECT OF SERVICE QUALITY DIMENSIONS ON CUSTOMER SATISFACTION IN WESTERN THEMED RESTAURANTS","authors":"W. Wan Zainuddin, Aida Khalida Mohamed Idris, Ashraf Siddik Khan Abdul Rahim Siddiqe, Hasniza Abdullah, F. Faat","doi":"10.35631/jthem.832004","DOIUrl":"https://doi.org/10.35631/jthem.832004","url":null,"abstract":"The goal of the study is to comprehend how customer contentment in Western themed restaurants is influenced by service quality. Research on numerous service dimensions has resulted from this. Respondents are chosen by random selection from a range of demographic groupings. The data are gathered quantitatively, and questionnaires are given to respondents before a random sample is chosen for analysis. A survey was completed by 150 participants, from a total of 200 questionnaires distributed and the respondents have answered all 30 questions. Findings show a substantial correlation between service quality and patron satisfaction in the restaurant industry (tangibles, assurance, responsiveness, reliability, and empathy). This study is specifically carried out in Shah Alam, Malaysia, in order to get fruitful results. The time frame for this research were carried out from end of June 2022 up till early February 2023.The findings will benefit investors, present restauranteurs and entrepreneurs by adding to the body of knowledge in the fields of strategic marketing, entrepreneurship and customer service.","PeriodicalId":235421,"journal":{"name":"Journal of Tourism, Hospitality and Environment Management","volume":null,"pages":null},"PeriodicalIF":0.0,"publicationDate":"2023-06-06","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"126112026","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
S. M. M. Abdullah, N. Zakaria, Fatin Farazh Ya’acob, Mohd Shahwahid Haji Othman
Purpose - Community-based management practice is set as an illustration of how local stakeholders participation many problems and dilemmas in connection with governing ecotourism could be better resolved. A case study of Tadom Hill (TH) in Banting, Selangor has been facing complaints from the local indigenous community concerning the governance of the resort. The aim of this study to identify the stakeholders, their roles in the social network of TH, characterize their relationships between them and establish the effects on governance issues at TH. Design- A survey was administrated to different groups of stakeholders who has connection with TH in order to characterize the relationships between them and establish their effects on governance issues at TH. Methodology - Social Network Analysis (SNA) method was used to identifies the key stakeholders and their roles in the social network of TH. Findings - The results gained from the SNA has provided greater thorough information of the top-down management approach at the resort. For a resort to be efficiently managed, effective involvement of the stakeholders is essential. Conclusion - It was concluded that the management of the ecotourism services at TH need the involvement of local stakeholders in the pursuit of greater co-management at the resort.
目的-以社区为基础的管理实践是一个例子，说明如何更好地解决当地利益相关者参与与管理生态旅游有关的许多问题和困境。以雪兰莪州班廷的Tadom Hill (TH)为例，当地原住民社区对度假村的管理提出了投诉。本研究的目的是识别利益相关者，他们在TH社会网络中的角色，表征他们之间的关系，并确定对TH治理问题的影响。设计-对与TH有联系的不同利益相关者群体进行调查，以表征他们之间的关系并确定他们对TH治理问题的影响。方法论-社会网络分析(SNA)方法用于确定关键利益相关者及其在TH社会网络中的角色。调查结果-从SNA获得的结果为度假村自上而下的管理方法提供了更全面的信息。为了有效地管理度假村，利益相关者的有效参与是必不可少的。结论-得出的结论是，TH的生态旅游服务管理需要当地利益相关者的参与，以追求更大的共同管理。
{"title":"SOCIAL NETWORK ANALYSIS OF TADOM HILL, BANTING, SELANGOR AND THE IMPLICATIONS UPON IT’S MANAGEMENT","authors":"S. M. M. Abdullah, N. Zakaria, Fatin Farazh Ya’acob, Mohd Shahwahid Haji Othman","doi":"10.35631/jthem.832001","DOIUrl":"https://doi.org/10.35631/jthem.832001","url":null,"abstract":"Purpose - Community-based management practice is set as an illustration of how local stakeholders participation many problems and dilemmas in connection with governing ecotourism could be better resolved. A case study of Tadom Hill (TH) in Banting, Selangor has been facing complaints from the local indigenous community concerning the governance of the resort. The aim of this study to identify the stakeholders, their roles in the social network of TH, characterize their relationships between them and establish the effects on governance issues at TH. Design- A survey was administrated to different groups of stakeholders who has connection with TH in order to characterize the relationships between them and establish their effects on governance issues at TH. Methodology - Social Network Analysis (SNA) method was used to identifies the key stakeholders and their roles in the social network of TH. Findings - The results gained from the SNA has provided greater thorough information of the top-down management approach at the resort. For a resort to be efficiently managed, effective involvement of the stakeholders is essential. Conclusion - It was concluded that the management of the ecotourism services at TH need the involvement of local stakeholders in the pursuit of greater co-management at the resort.","PeriodicalId":235421,"journal":{"name":"Journal of Tourism, Hospitality and Environment Management","volume":null,"pages":null},"PeriodicalIF":0.0,"publicationDate":"2023-06-06","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"116681669","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Radzliyana Radzuwan, N. Abdullah, Aida Roha Abdul Rasid
Making general decisions on where to travel may be very exciting for tourists but it can be quite challenging when it comes to choosing the exact fascinating places to visit and discover. There have been several research studies published that examine vacation destinations and how travellers make decisions, but few publications have combined these studies to help professionals in the travel and tourism business make well-informed decisions. This research was intended to examine tourists’ decisions to attend the Seremban Street Art in Seremban, Negeri Sembilan. Attributes to travel destination consist of 5A’s namely accommodation, articulated stories, affordability, accessibility, and attribution. A total of 69 respondents were involved in this survey. A self-administered questionnaire was distributed to the respective sample by utilizing a convenience sampling technique. All data were extracted by using the Statistical Package for Social Science (SPSS) version 23. The results of the study indicate that accessibility is the main attribute of tourists’ decisions to travel destinations whereby accommodation is the attribute that least influences tourists’ decisions on travel destinations. The study focused on the decision-making and destination aspects and summarized how visitors make their destination decisions. Moreover, it acts as a reference for business owners to understand the aspects that influence tourists' decisions and consequently help them make wise decisions to keep their businesses afloat.
{"title":"ATTRIBUTES OF TRAVEL DESTINATIONS THAT AFFECT TOURISTS’ DECISIONS: A CASE OF SEREMBAN STREET ART","authors":"Radzliyana Radzuwan, N. Abdullah, Aida Roha Abdul Rasid","doi":"10.35631/jthem.832005","DOIUrl":"https://doi.org/10.35631/jthem.832005","url":null,"abstract":"Making general decisions on where to travel may be very exciting for tourists but it can be quite challenging when it comes to choosing the exact fascinating places to visit and discover. There have been several research studies published that examine vacation destinations and how travellers make decisions, but few publications have combined these studies to help professionals in the travel and tourism business make well-informed decisions. This research was intended to examine tourists’ decisions to attend the Seremban Street Art in Seremban, Negeri Sembilan. Attributes to travel destination consist of 5A’s namely accommodation, articulated stories, affordability, accessibility, and attribution. A total of 69 respondents were involved in this survey. A self-administered questionnaire was distributed to the respective sample by utilizing a convenience sampling technique. All data were extracted by using the Statistical Package for Social Science (SPSS) version 23. The results of the study indicate that accessibility is the main attribute of tourists’ decisions to travel destinations whereby accommodation is the attribute that least influences tourists’ decisions on travel destinations. The study focused on the decision-making and destination aspects and summarized how visitors make their destination decisions. Moreover, it acts as a reference for business owners to understand the aspects that influence tourists' decisions and consequently help them make wise decisions to keep their businesses afloat.","PeriodicalId":235421,"journal":{"name":"Journal of Tourism, Hospitality and Environment Management","volume":null,"pages":null},"PeriodicalIF":0.0,"publicationDate":"2023-06-06","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"129197460","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Esther Sii Wei Ling, Bee‐Lia Chua, Wan Melissa Wan Hassan
A dessert café provides an aesthetically pleasing space for meeting, relaxation, and socialising, which benefits people's emotional and social well-being. While these cafes may have traditionally been viewed as a space for female customers, the number of male customers patronising dessert cafes has increased. Male customers' well-being perception and citizenship behaviour are the variables of interest as they may perceive dessert café visit experience differently than female customers. The present study focuses on male dessert café customers and intends to examine the positive effect of men’s well-being perceptions in emotional and social aspects on customer citizenship behaviour (i.e., feedback, advocacy, helping, tolerance). The mediating effect of customer attitude towards dessert café between well-being perceptions and customer citizenship behaviour was investigated. A total of 115 valid responses were collected from male customers who had visited one of the selected dessert café brands. By adopting the Structural Equation Modeling method, the findings revealed a significant relationship between well-being perceptions and attitude. In addition, male customers’ attitude significantly improved customer intention to co-create discretionary value. In the mediation analysis, attitude fully mediated the relationship between well-being perceptions and customer citizenship behaviour. The results implied that when men perceived a high level of well-being during dessert café visits, they generated positive attitudes, which in turn encouraged their intention to co-create value. This study contributes to the theoretical and practical knowledge in the sector of dessert café.
{"title":"EXAMINING DESSERT CAFÉ EXPERIENCE THROUGH THE LENS OF MALE CUSTOMERS: HOW DOES WELL-BEING PERCEPTION IMPROVE CUSTOMER CITIZENSHIP BEHAVIOUR?","authors":"Esther Sii Wei Ling, Bee‐Lia Chua, Wan Melissa Wan Hassan","doi":"10.35631/jthem.832002","DOIUrl":"https://doi.org/10.35631/jthem.832002","url":null,"abstract":"A dessert café provides an aesthetically pleasing space for meeting, relaxation, and socialising, which benefits people's emotional and social well-being. While these cafes may have traditionally been viewed as a space for female customers, the number of male customers patronising dessert cafes has increased. Male customers' well-being perception and citizenship behaviour are the variables of interest as they may perceive dessert café visit experience differently than female customers. The present study focuses on male dessert café customers and intends to examine the positive effect of men’s well-being perceptions in emotional and social aspects on customer citizenship behaviour (i.e., feedback, advocacy, helping, tolerance). The mediating effect of customer attitude towards dessert café between well-being perceptions and customer citizenship behaviour was investigated. A total of 115 valid responses were collected from male customers who had visited one of the selected dessert café brands. By adopting the Structural Equation Modeling method, the findings revealed a significant relationship between well-being perceptions and attitude. In addition, male customers’ attitude significantly improved customer intention to co-create discretionary value. In the mediation analysis, attitude fully mediated the relationship between well-being perceptions and customer citizenship behaviour. The results implied that when men perceived a high level of well-being during dessert café visits, they generated positive attitudes, which in turn encouraged their intention to co-create value. This study contributes to the theoretical and practical knowledge in the sector of dessert café.","PeriodicalId":235421,"journal":{"name":"Journal of Tourism, Hospitality and Environment Management","volume":null,"pages":null},"PeriodicalIF":0.0,"publicationDate":"2023-06-06","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"133900959","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
This article presents a bibliometric review analyzing 43 years of research published between 1979 and 2022 from the Elsevier Scopus database. Through bibliographical analysis of 1,956 Scopus-indexed documents, the review found that this is very recent literature with over 89% of the relevant documents published since 2010. The contributions of institutional tourism publications by affiliation showed that Universiti Teknologi Malaysia (UiTM) had the highest number of publications. Meanwhile the Tourism Management, Current Issues in Hospitality and Tourism Research and Innovations and Planning Malaysia published the most significant number of publications related to tourism research. To the best of the researchers’ knowledge, this is the first bibliometric study to analyze tourism research in Malaysia.
本文介绍了一篇文献计量学综述，分析了爱思唯尔斯高帕斯数据库中1979年至2022年间发表的43年研究。通过对1956篇scopus索引的文献进行书目分析，该综述发现，这是最近的文献，超过89%的相关文献是2010年以来发表的。各机构旅游出版物的贡献表明，马来西亚科技大学(Universiti technologologii Malaysia, UiTM)的出版物数量最多。与此同时，旅游管理、酒店和旅游研究的当前问题以及创新和规划马来西亚出版了大量与旅游研究有关的出版物。据研究人员所知，这是第一个分析马来西亚旅游研究的文献计量学研究。
{"title":"TRENDS IN TOURISM RESEARCH IN MALAYSIA: A BIBLIOMETRIC ANALYSIS","authors":"Muhammad Hanif Othman, Zouhair Mohd Rosli","doi":"10.35631/jthem.831005","DOIUrl":"https://doi.org/10.35631/jthem.831005","url":null,"abstract":"This article presents a bibliometric review analyzing 43 years of research published between 1979 and 2022 from the Elsevier Scopus database. Through bibliographical analysis of 1,956 Scopus-indexed documents, the review found that this is very recent literature with over 89% of the relevant documents published since 2010. The contributions of institutional tourism publications by affiliation showed that Universiti Teknologi Malaysia (UiTM) had the highest number of publications. Meanwhile the Tourism Management, Current Issues in Hospitality and Tourism Research and Innovations and Planning Malaysia published the most significant number of publications related to tourism research. To the best of the researchers’ knowledge, this is the first bibliometric study to analyze tourism research in Malaysia.","PeriodicalId":235421,"journal":{"name":"Journal of Tourism, Hospitality and Environment Management","volume":null,"pages":null},"PeriodicalIF":0.0,"publicationDate":"2023-03-31","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"123756238","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
S. Chotijah, Diyah Indiyati, M. Muhlis, Hartin Nur Khusnia
Tourism is the most affected sector by the Covid-19 pandemic. New normal paradigms require adaptations and innovation especially for communication. The Covid-19 pandemic has been changes marketing paradigms, media strategies and tourism promotion methods. Yogyakarta is the second popular destination in Indonesia after Bali. @Visitingjogja as the official Instagram account of the Yogyakarta provincial tourism office has changed the management of social media content as an effort to deal with the Covid-19 pandemic. This change was made to accommodate information needs, adjust conditions and fulfill public information in terms of tourism during the Covid-19 pandemic. This research was conducted in 2021 for 6 months from March to August with a qualitative descriptive research approach. Data collections used in this research were the observation method on the @visitingjogja account and in-depth interviews with the head of tourism information staff and social media admins. The results of this study show about changing of human resource team during pandemic with skill and specialization for social media strategic, changing the management technique, and changing the social media content. @visitingjogja changed its contents from destination and event promotion to public policy for tourism sector during Covid-19 pandemic like vaccination programs, health protocols with various contents like videos, photos and Instagram reels. Social media algorithm, impression and public respond are the most affected in content management by the weekly evaluation.
{"title":"SOCIAL MEDIA CONTENT MANAGEMENT ON INSTAGRAM @VISITINGJOGJA AS OFFICIAL MEDIA CHANEL OF YOGYAKARTA TOURISM BOARD DURING COVID-19 PANDEMIC","authors":"S. Chotijah, Diyah Indiyati, M. Muhlis, Hartin Nur Khusnia","doi":"10.35631/jthem.831004","DOIUrl":"https://doi.org/10.35631/jthem.831004","url":null,"abstract":"Tourism is the most affected sector by the Covid-19 pandemic. New normal paradigms require adaptations and innovation especially for communication. The Covid-19 pandemic has been changes marketing paradigms, media strategies and tourism promotion methods. Yogyakarta is the second popular destination in Indonesia after Bali. @Visitingjogja as the official Instagram account of the Yogyakarta provincial tourism office has changed the management of social media content as an effort to deal with the Covid-19 pandemic. This change was made to accommodate information needs, adjust conditions and fulfill public information in terms of tourism during the Covid-19 pandemic. This research was conducted in 2021 for 6 months from March to August with a qualitative descriptive research approach. Data collections used in this research were the observation method on the @visitingjogja account and in-depth interviews with the head of tourism information staff and social media admins. The results of this study show about changing of human resource team during pandemic with skill and specialization for social media strategic, changing the management technique, and changing the social media content. @visitingjogja changed its contents from destination and event promotion to public policy for tourism sector during Covid-19 pandemic like vaccination programs, health protocols with various contents like videos, photos and Instagram reels. Social media algorithm, impression and public respond are the most affected in content management by the weekly evaluation.","PeriodicalId":235421,"journal":{"name":"Journal of Tourism, Hospitality and Environment Management","volume":null,"pages":null},"PeriodicalIF":0.0,"publicationDate":"2023-03-26","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"121155115","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
In recent years, more and more travellers have chosen shared accommodations as their tourism accommodations, and their initial motivations tend to be different from their motivations after participation. However, beyond anecdotal evidence, there is a dearth of understanding of changes in motivations for first-time travellers. Therefore, this study aims to investigate how first-time shared accommodation travellers change over time (hereafter referred to as first-time travellers) by employing Self-Determination theory (SDT) as the theoretical foundation. The data was collected with the purposive sampling approach from 30 first-time travellers’ interviews, before and after their first experience of shared accommodations. The results indicate that changes in first-time travellers’ basic needs are found to internalize or externalize their motivations in repeat participation. This study adds to the literature on the dynamic motivation process for first-time travellers, identifies the underlying reasons behind the motivational changes, and provides marketing strategies for shared accommodation practitioners to target and attract this group of travellers to use shared properties repeatedly.
{"title":"CHANGES IN FIRST-TIME TRAVELLERS' MOTIVATIONS FOR SHARED ACCOMMODATIONS: INSIGHTS FROM SELF-DETERMINATION THEORY","authors":"Qin Lei","doi":"10.35631/jthem.831003","DOIUrl":"https://doi.org/10.35631/jthem.831003","url":null,"abstract":"In recent years, more and more travellers have chosen shared accommodations as their tourism accommodations, and their initial motivations tend to be different from their motivations after participation. However, beyond anecdotal evidence, there is a dearth of understanding of changes in motivations for first-time travellers. Therefore, this study aims to investigate how first-time shared accommodation travellers change over time (hereafter referred to as first-time travellers) by employing Self-Determination theory (SDT) as the theoretical foundation. The data was collected with the purposive sampling approach from 30 first-time travellers’ interviews, before and after their first experience of shared accommodations. The results indicate that changes in first-time travellers’ basic needs are found to internalize or externalize their motivations in repeat participation. This study adds to the literature on the dynamic motivation process for first-time travellers, identifies the underlying reasons behind the motivational changes, and provides marketing strategies for shared accommodation practitioners to target and attract this group of travellers to use shared properties repeatedly.","PeriodicalId":235421,"journal":{"name":"Journal of Tourism, Hospitality and Environment Management","volume":null,"pages":null},"PeriodicalIF":0.0,"publicationDate":"2023-03-07","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"129090199","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
N. Zainol, Eshaby Mustafa, Roshita Abdul Razak, Rozila Ahmad
As more new players enter the market, the Malaysian food and beverage industry is anticipated to have a bright future. Hence, it is becoming increasingly important to comprehend how food and beverage establishments make profits through cost control measures, an important aspect that is frequently overlooked academically. Limited studies have been conducted towards understanding cost control matters, especially in the Malaysian setting. This paper highlights the critical cost control techniques and ways to overcome issues in food service operations. An exploratory approach via qualitative study is deemed feasible to investigate cost control measures being practiced in their daily operations. Cost control techniques applied in the Malaysian food and beverage industry needs to be determined. Further, how managers overcome challenges in manning their food and beverage outlets needs exploration. Therefore, in answering the questions, semi-structured interview protocols were conducted on 25 foodservice outlet managers around the northern part of Malaysia. The findings suggested that most of the managers interviewed understand cost control techniques needed to operate outlets based on their routine experience of running their operations. In terms of overcoming the challenges, these managers depicted several solutions which reflected the survival of their business. Thus, some recommendations can be suggested to improve their daily operations to cultivate the correct application of cost control measures in food and beverage outlet operations.
{"title":"DETERMINING COST CONTROL TECHNIQUE AND OVERCOMING CHALLENGES IN DAILY OPERATIONS: PERSPECTIVES FROM THE FOODSERVICE MANAGERS","authors":"N. Zainol, Eshaby Mustafa, Roshita Abdul Razak, Rozila Ahmad","doi":"10.35631/jthem.831002","DOIUrl":"https://doi.org/10.35631/jthem.831002","url":null,"abstract":"As more new players enter the market, the Malaysian food and beverage industry is anticipated to have a bright future. Hence, it is becoming increasingly important to comprehend how food and beverage establishments make profits through cost control measures, an important aspect that is frequently overlooked academically. Limited studies have been conducted towards understanding cost control matters, especially in the Malaysian setting. This paper highlights the critical cost control techniques and ways to overcome issues in food service operations. An exploratory approach via qualitative study is deemed feasible to investigate cost control measures being practiced in their daily operations. Cost control techniques applied in the Malaysian food and beverage industry needs to be determined. Further, how managers overcome challenges in manning their food and beverage outlets needs exploration. Therefore, in answering the questions, semi-structured interview protocols were conducted on 25 foodservice outlet managers around the northern part of Malaysia. The findings suggested that most of the managers interviewed understand cost control techniques needed to operate outlets based on their routine experience of running their operations. In terms of overcoming the challenges, these managers depicted several solutions which reflected the survival of their business. Thus, some recommendations can be suggested to improve their daily operations to cultivate the correct application of cost control measures in food and beverage outlet operations.","PeriodicalId":235421,"journal":{"name":"Journal of Tourism, Hospitality and Environment Management","volume":null,"pages":null},"PeriodicalIF":0.0,"publicationDate":"2023-03-07","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"133236409","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Nurhazani Mohd Shariff, N. Zainol, N. Yusof, Fauwaz Hasbullah, Cheng Ho Chai, Noor Sazali Mansor
Nowadays, family vacation is becoming one of the most essential sectors of the tourism industry. It is a fact that family tourism and vacation provide benefits to family relationships, lifetime memories, communications, marriage, family happiness and also family wellbeing. A preliminary study involving 30 respondents was conducted to further design and analyse the instrument used to explore the contribution of vacation to the Malaysian family wellbeing. Several questions were proposed to fulfil the study; (1) Does vacation strengthen family bonding? (2) Does vacation contribute to the lifetime memories among family members? And (3) Does vacation create good communication among family members? The findings contributed to further study by using the tested instrument to fulfil the goal of the National Family Policy Malaysia (NFP) which aims to develop prosperous, healthy and resilient families to ensure social stability families. It significantly will support the Principle 4 of NFP which is to produce strong family relationships, a culture of sharing resources and mutual responsibilities to ensure family wellbeing. Further, the study is also significant to invigorating domestic tourism and ensuring business continuity by the Tourism, Arts and Culture Ministry.
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