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The effect of social media marketing, SerQual, eWOM on purchase intention mediated by brand image and brand trust: Evidence from black sweet coffee shop social media marketing、SerQual、eom对品牌形象和品牌信任中介的购买意愿的影响:来自黑甜咖啡店的证据
Q1 Social Sciences Pub Date : 2023-01-01 DOI: 10.5267/j.ijdns.2022.11.008
I. Armawan, S. Sudarmiatin, A. Hermawan, W. Rahayu
The research analysis of the study was to determine the influence of Social Media Marketing, Service Quality, and eWOM on Purchase Intention (Black Sweet Coffee Shop) through Brand as mediation. The type of research is quantitative with a case study research design. The implementation of research was carried out in Indonesia, especially in the city of Balikpapan. The subject of the study was a sweet Black Café Consumer who had used sweet Black Products with a sample count of 518 using THE SPSS-SEM Amos 22. The results of this discovery show that there was a direct influence of social media marketing, SerQual, and eWOM on Purchase Intention. The theoretical implication of this study is to find additional knowledge about marketing strategies in the field of SMEs. and integrate marketing and technology capabilities to optimize social media marketing against the purchase intentions of SMEs consumers, especially coffee shop franchises.
本研究的研究分析是通过品牌作为中介,确定社会化媒体营销、服务质量和eom对购买意愿(黑甜咖啡店)的影响。研究的类型是定量的案例研究设计。研究的实施是在印度尼西亚进行的,特别是在巴厘巴潘市。该研究的对象是一位使用SPSS-SEM Amos 22进行518个样本计数的甜黑色咖啡消费者。这一发现的结果表明,社交媒体营销、SerQual和eom对购买意愿有直接的影响。本研究的理论意义在于发现中小企业市场营销策略的额外知识。整合营销和技术能力,针对中小企业消费者尤其是咖啡店加盟店的购买意向,优化社会化媒体营销。
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引用次数: 2
Repurchase intention of e-commerce customers in Indonesia: An overview of the effect of e-service quality, e-word of mouth, customer trust, and customer satisfaction mediation 印尼电子商务顾客的再购买意愿:电子服务质量、电子口碑、顾客信任与顾客满意度中介作用综述
Q1 Social Sciences Pub Date : 2023-01-01 DOI: 10.5267/j.ijdns.2022.10.001
Y. M. Ginting, Teddy Chandra, Ikas Miran, Y. Yusriadi
The rapid development of e-commerce in Indonesia makes the competition in this business increasingly fierce. This study aims to determine and analyze the effect of e-service quality, e-word of mouth (e-WOM), customer trust on customer satisfaction on e-commerce customers in Indonesia, then the study aims to determine and analyze the effect of e-service quality, e-word of mouth (e-WOM), customer trust and customer satisfaction on the repurchase intention of e-commerce customers in Indonesia. The study also aims to determine and analyze the mediating role of customer satisfaction on the relationship between e-service quality, e-word of mouth (e-WOM), and customer trust in repurchase intentions. The research is quantitative by distributing questionnaires to respondents; the sample collection method is purposive sampling. The number of samples used was 344 e-commerce consumers from Shopee, Tokopedia, Lazada, and Bukalapak throughout Indonesia. Data processing is applied by using the SmartPLS 3 Structural Equation Modelling (SEM) method. The results of this study indicate that there was a positive and significant effect of e-service quality on customer satisfaction, there was a positive and significant effect of e-WOM on customer satisfaction, customer trust had a positive and significant impact on customer satisfaction, e-service quality had no significant effect on purchase intention, e-WOM had a positive and significant effect on repurchase intention, customer trust had no significant effect on repurchase intention, e-service quality had a positive and significant effect on repurchase intention through customer satisfaction, e-WOM had a positive and significant effect on repurchase intention through customer satisfaction, customers trust had a positive and significant impact on repurchase intention through customer satisfaction.
印尼电子商务的快速发展使得该行业的竞争日趋激烈。本研究旨在确定和分析电子服务质量、电子口碑、客户信任对印度尼西亚电子商务客户满意度的影响,然后研究旨在确定和分析电子服务质量、电子口碑、客户信任和客户满意度对印度尼西亚电子商务客户再购买意愿的影响。本研究亦旨在确定及分析顾客满意在电子服务品质、电子口碑、顾客信任与再购买意愿之间的中介作用。该研究是定量的,通过向受访者分发问卷;样本采集方法为目的抽样。使用的样本数量为344名电子商务消费者,来自印度尼西亚各地的Shopee, Tokopedia, Lazada和Bukalapak。数据处理应用SmartPLS 3结构方程建模(SEM)方法。本研究结果表明:电子服务质量对顾客满意有正向显著影响,电子口碑对顾客满意有正向显著影响,顾客信任对顾客满意有正向显著影响,电子服务质量对顾客购买意愿无显著影响,电子口碑对顾客再购买意愿有正向显著影响,顾客信任对顾客再购买意愿无显著影响。电子服务质量通过顾客满意对再购买意愿有正向显著影响,电子口碑通过顾客满意对再购买意愿有正向显著影响,顾客信任通过顾客满意对再购买意愿有正向显著影响。
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引用次数: 17
The effect of social media and word of mouth on buying interest and brand image in creative economic business 社交媒体和口碑对创意经济商业中购买兴趣和品牌形象的影响
Q1 Social Sciences Pub Date : 2023-01-01 DOI: 10.5267/j.ijdns.2022.11.001
Bunga Aditi, Pasaman Silaban, Yusuf Ronny Edward
This study aims to examine and analyze the influence of social media and Word of mouth on Buying Interest through Brand Image in Creative Economy Business in city of Medan, Indonesia. The population in this study is consumers who visit and buy products at the Creative Economy Business in the city. The number of samples used in this study were 384 respondents with the Cochran formula. The analysis technique used is the Partial Least Squares method, namely, to test the measurement model and structural model. The results show that social media has no significant effect on Buying Interest, Word Of Mouth has a significant effect on Buying Interest, Social Media has no significant effect on Brand Image, Word Of Mouth has a significant effect on Brand Image and Brand Image has a significant effect on Buying Interest. Social Media has no significant effect on Buying Interest through Brand Image as an intervening variable, Word of Mouth has a significant effect on Buying Interest through Brand Image as an intervening variable on Creative Economy Business in Medan City.
本研究旨在检视及分析社交媒体及口碑对创意经济企业品牌形象购买兴趣的影响。本研究的人群是在城市创意经济商业中访问和购买产品的消费者。本研究使用的样本数量为384人,采用科克伦公式。分析技术采用偏最小二乘法,即对测量模型和结构模型进行检验。结果表明,社交媒体对购买兴趣无显著影响,口碑对购买兴趣有显著影响,社交媒体对品牌形象无显著影响,口碑对品牌形象有显著影响,品牌形象对购买兴趣有显著影响。社交媒体对以品牌形象为中介变量的购买兴趣没有显著影响,而口碑对以品牌形象为中介变量的棉兰市创意经济业务的购买兴趣有显著影响。
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引用次数: 1
The effects of big data, artificial intelligence, and business intelligence on e-learning and business performance: Evidence from Jordanian telecommunication firms 大数据、人工智能和商业智能对电子学习和业务绩效的影响:来自约旦电信公司的证据
Q1 Social Sciences Pub Date : 2023-01-01 DOI: 10.5267/j.ijdns.2022.12.009
H. Ahmad, Rami Hanandeh, Firas Raheem Younis Alazzawi, Ali Al-Daradkah, Ala'a Tariq ElDmrat, Y. Ghaith, S. Darawsheh
This study sought to investigate the impacts of big data, artificial intelligence (AI), and business intelligence (BI) on Firms' e-learning and business performance at Jordanian telecommunications industry. After the samples were checked, a total of 269 were collected. All of the information gathered throughout the investigation was analyzed using the PLS software. The results show a network of interconnections can improve both e-learning and corporate effectiveness. This research concluded that the integration of big data, AI, and BI has a positive impact on e-learning infrastructure development and organizational efficiency. The findings indicate that big data has a positive and direct impact on business performance, including Big Data External and Internal, Innovative Usage, Indexing, and Sources Accuracy. In addition, Artificial intelligence positively affects business performance, including Data Accuracy, Data Transparency, Data Speed, and Creative Thinking and Learning. Moreover, business intelligence has a direct and positive impact on business performance, including Data Warehouse, Data Mining, Business Process Management, and Competitive Intelligence. In addition, the findings indicate that e-learning which represents system quality, information quality, and self-efficacy has a positive relationship on enhancing business performance. Interestingly, the present findings are inconsistent with those of previous studies showing the variables of interest which have no effect on e-learning and business performance. Taken together, the findings of this study suggest that firms should begin to apply processes related with applying e-learning and developing business performance. The novelty of the present study lies in highlighting the key dimensions of big data, artificial intelligence, and business intelligence when it comes to enhancing e-learning and business performance at Jordanian telecommunications industry.
本研究旨在调查大数据、人工智能(AI)和商业智能(BI)对约旦电信行业企业电子学习和业务绩效的影响。样品检查后,共采集了269个。在整个调查过程中收集的所有信息都使用PLS软件进行分析。研究结果表明,相互联系的网络可以提高电子学习和企业效率。本研究的结论是,大数据、人工智能和商业智能的整合对电子学习基础设施的开发和组织效率产生了积极的影响。研究结果表明,大数据对企业绩效有积极和直接的影响,包括外部和内部大数据、创新使用、索引和来源准确性。此外,人工智能对业务绩效产生积极影响,包括数据准确性、数据透明度、数据速度以及创造性思维和学习。此外,商业智能对业务绩效有直接和积极的影响,包括数据仓库、数据挖掘、业务流程管理和竞争情报。此外,研究结果显示,代表系统品质、资讯品质和自我效能感的电子学习对提升企业绩效有正向关系。有趣的是,本研究结果与先前的研究结果不一致,这些研究表明感兴趣的变量对电子学习和业务绩效没有影响。综上所述,本研究的结果表明,企业应该开始应用与应用电子学习和发展业务绩效相关的流程。本研究的新颖之处在于强调了大数据、人工智能和商业智能的关键维度,当涉及到提高约旦电信行业的电子学习和业务绩效时。
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引用次数: 5
A comparative study of umbrella branding approach versus house of brands approach and their influence on market share 伞式品牌策略与品牌之家策略的比较研究及其对市场占有率的影响
Q1 Social Sciences Pub Date : 2023-01-01 DOI: 10.5267/j.ijdns.2022.12.011
Mo’taz Mohammad Rath’an Al-Raggad, Prof. Tareq Nael Hashem, Rasha Mohammad Rath’an Al-Raqqad
The current study aims at examining the differences between umbrella branding and house of brands on organizational market share. Various variables are adopted including reach, efficiency, image and ambiguity. A sample of 98 marketing managers or their representatives within the chemical industry sector in Jordan, SPSS is employed to screen and analyze gathered data. Results of study indicate that umbrella branding has a bigger and much deeper influence on market share compared to house of brands which is attributed to many factors including that umbrella branding has a wider reach, it is more efficient and more able to shed the light and increase the focus on organization's image, meaning that in umbrella marketing the focus is more on the marketing organization more than manufacturing organization which increases its reputation and market share. The study recommends the necessity for each brand to have a specific purpose to avoid overlapping or disintegration of brands.
本研究旨在探讨伞式品牌与品牌之家在组织市场占有率上的差异。采用的变量包括到达、效率、形象和歧义。在约旦化学工业部门的98营销经理或他们的代表的样本,SPSS被用来筛选和分析收集的数据。研究结果表明,与品牌屋相比,雨伞品牌对市场份额的影响更大,更深,这归因于许多因素,包括雨伞品牌具有更广泛的影响范围,它更有效,更能揭示并增加对组织形象的关注,这意味着在雨伞营销中,重点更多地放在营销组织而不是制造组织上,从而增加了其声誉和市场份额。该研究建议,每个品牌都必须有一个特定的目的,以避免品牌重叠或解体。
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引用次数: 1
The impact of digital marketing and brand articulating capability for enhancing marketing capability 数字营销和品牌表达能力对提升营销能力的影响
Q1 Social Sciences Pub Date : 2023-01-01 DOI: 10.5267/j.ijdns.2022.12.005
A. Munir, Nuraeni Kadir, Fauzia Umar, Gunawan Bata lyas
Small and Medium Enterprises (SMEs) have a central role in the Indonesian economy. SMEs are a driver of the Indonesian economy and non-oil exports and have a significant role in absorbing labor. The SME sector in Indonesia generally has several obstacles, one of which is marketing constraints. The ability to build and communicate brands to customers tends to be low, so it has not been able to bind customers and affect the marketing performance of SMEs. This ability during the pandemic has worsened, as can be seen from the deteriorating marketing performance of SMEs. This study attempts to fill the research gap between digital marketing and marketing performance. This study offers the concept of Brand Articulating Capability to bridge the gap between Digital Marketing in increasing Marketing Performance. Three hypotheses were developed and tested in a sample frame of 230 SMEs in South Sulawesi, Indonesia. The analysis was carried out using Structural Equation Modelling to test the research. The study's findings support the model using the following variables: Digital Marketing has a significant effect on Marketing Performance, Digital Marketing has a significant impact on Brand Articulating Capability, and the Brand Articulating Capability variable has a mediating and strategic role in improving marketing performance.
中小企业在印尼经济中发挥着核心作用。中小企业是印尼经济和非石油出口的驱动力,在吸收劳动力方面发挥着重要作用。印度尼西亚的中小企业部门一般有几个障碍,其中之一是营销限制。中小企业建立品牌和向客户传达品牌的能力往往较低,无法对客户产生约束力,影响中小企业的营销绩效。这种能力在大流行病期间恶化了,从中小企业日益恶化的营销业绩可以看出这一点。本研究试图填补数字营销与营销绩效之间的研究空白。本研究提出了品牌表达能力的概念,以弥合数字营销在提高营销绩效方面的差距。在印度尼西亚南苏拉威西230家中小企业的样本框架中,提出了三个假设并进行了测试。采用结构方程模型对研究结果进行了分析。研究结果使用以下变量支持模型:数字营销对营销绩效有显著影响,数字营销对品牌表达能力有显著影响,品牌表达能力变量对提高营销绩效具有中介和战略作用。
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引用次数: 7
Linking between cloud computing and productivity: The mediating role of information integration 云计算与生产力之间的联系:信息集成的中介作用
Q1 Social Sciences Pub Date : 2023-01-01 DOI: 10.5267/j.ijdns.2022.12.015
Tariq Khairo Issa Al Daabseh, Rasha Al Raqqad, Hamdah Samih Albayaydah, Rawan Enad Alqarallah, Ameen Alhtibat, Ebtehal Alzboun, Hamzeh Khaled Aldamen
The purpose of the paper is to select the mediating role of information integration between cloud computing and productivity. The research sample comprised 320 employees. Survey was utilized to gauge the cloud computing impact on productivity and information integration. 281 questionnaires returned for statistical analysis, adopting the quantitative approach. The study's findings indicated that productivity standards, applying information integration, and cloud computing usage were all highly prevalent. In addition, there was an impact for cloud computing on productivity and information integration. Recommendations for study were discussed.
本文的目的是选择信息集成在云计算和生产力之间的中介作用。研究样本包括320名员工。调查被用来衡量云计算对生产力和信息集成的影响。回收281份问卷进行统计分析,采用定量方法。研究结果表明,生产力标准、应用信息集成和云计算的使用都非常普遍。此外,云计算对生产力和信息集成也有影响。讨论了研究建议。
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引用次数: 0
Determining factors of digital wallet actual usage: A new model to identify changes in consumer behavior 数字钱包实际使用的决定因素:一个识别消费者行为变化的新模型
Q1 Social Sciences Pub Date : 2023-01-01 DOI: 10.5267/j.ijdns.2022.12.017
Nazifah Husainah, Julinta Paulina, Misrofingah Misrofingah, Indry A. Pradipta, Amalia E. Maulana, M. Fahlevi
Since smartphones are so common, digital wallets have developed swiftly to fulfill the demands of a contemporary culture that promotes mobility and streamlines transaction processes. This study's objective is to clarify consumer behavior in Indonesia's adoption of digital wallets. This study was carried out in Jakarta involving 360 respondents. This study analyzes using a structural equation model (SEM) with LISREL software tools. The results of this study explain that perceived ease of use, trust, security, and intention are important in increasing the actual usage of digital wallet users in Indonesia. The practical implications of this study are useful for comparing perceived scores on various antecedents of digital wallet adoption. The study identifies potential differences in perceptions of the elements influencing the adoption of digital wallets in Jakarta, particularly among the younger generation, which makes up the bulk of respondents. The success or failure of digital wallets depends on a variety of ecosystem components as well as consumer-related factors.
由于智能手机如此普遍,数字钱包迅速发展,以满足促进移动性和简化交易流程的当代文化的需求。本研究的目的是澄清印度尼西亚采用数字钱包的消费者行为。这项研究在雅加达进行,涉及360名受访者。本研究利用结构方程模型(SEM)和LISREL软件工具进行分析。这项研究的结果解释了易用性、信任、安全性和意图对于增加印度尼西亚数字钱包用户的实际使用非常重要。本研究的实际意义对于比较数字钱包采用的各种前因的感知分数是有用的。该研究确定了在雅加达影响数字钱包采用的因素的潜在看法差异,特别是在占受访者大部分的年轻一代中。数字钱包的成败取决于各种生态系统的组成部分以及与消费者相关的因素。
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引用次数: 3
Data analysis of digital interactive art through information technology 基于信息技术的数字互动艺术数据分析
Q1 Social Sciences Pub Date : 2023-01-01 DOI: 10.5267/j.ijdns.2022.9.007
Ali Mohammad Alqudah
The primary objective of this paper is the data analysis of digital interactive art on Jordanian university students using information technology. The study also uses information technology because of the opportunities that technology provides for an interactive nature between the in-novative process, productivity, and high flexibility. The data is collected using a questionnaire, and the majority of the study population is made up of Jordanian university students. Accord-ing to the findings of this study, Digital Interactive Art has a substantial influence on Jordani-an University Students' Information Technology.
本文的主要目的是对约旦大学生使用信息技术进行数字互动艺术的数据分析。这项研究还使用了信息技术,因为技术为创新过程、生产力和高度灵活性之间的互动提供了机会。数据是通过问卷收集的,大多数研究人群由约旦大学生组成。本研究发现,数位互动艺术对约旦大学生的资讯科技有实质影响。
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引用次数: 0
Digital government, institutional development and public higher education 数字政府、制度发展与公立高等教育
Q1 Social Sciences Pub Date : 2023-01-01 DOI: 10.5267/j.ijdns.2023.1.002
R. Churampi-Cangalaya, M. Inga-Ávila, Francisca Huamán-Pérez, Anieval Cirilo Peña-Rojas, Jacqueline Juanita Churampi-Cangalaya, Jesús Ulloa-Ninahuamán
Digital governance, institutional development and public higher education in Huancayo-Perú in the new situation where remote activities are prioritized, the use of information technologies has increased in the different activities of organizations, allowing them to provide adequate services in an efficient way. The research seeks to establish the relationship between digital governance and institutional development in public higher education in Huancayo - Perú. Basic research with a quantitative approach and correlational level with a sample of 828 people made up of teaching staff, administrative staff and students who interact with the administrative activities of the UNCP. The data analysis and modeling was performed through structural equations based on PLS. As a result of the research, a value of 0.815 was obtained in Spearman's Rho and a significance level of .000, which indicates a high positive relationship, also the general hypothesis that establishes that there is a significant relationship between digital governance and institutional development is accepted.
数字治理、机构发展和公共高等教育(Huancayo-Perú)在优先考虑远程活动的新形势下,信息技术在组织的不同活动中的使用有所增加,使它们能够以有效的方式提供充分的服务。本研究旨在建立环卡约公立高等教育的数位治理与制度发展的关系- Perú。以828人为样本,采用定量方法和相关性水平进行基础研究,这些人包括与禁毒署行政活动相互作用的教学人员、行政人员和学生。通过基于PLS的结构方程对数据进行分析和建模,研究结果表明,Spearman的Rho值为0.815,显著性水平为0.000,表明两者之间存在高度的正相关关系,也接受了数字治理与制度发展之间存在显著关系的一般假设。
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引用次数: 1
期刊
International Journal of Data and Network Science
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