Pub Date : 2024-03-27DOI: 10.1177/20438869241242142
Thomas Acton, P. Datta
With the proliferation of ever-cheaper IoTs (or smart devices) from smart doorbells to WiFi security cameras and baby monitors and hybrid work arrangements involving relaxed BYOD (Bring Your Own Device) policies, cybersecurity education must build awareness on the threats that endpoints pose. While securing corporate networks from cyberattack gains much attention, there is a dearth of educational material that exemplifies the processes by which endpoints are used in hacks, and how to build defenses against endpoint vulnerabilities. This teaching case provides a Defense in Depth (DiD) learning framework on how to defend industrial cyber-physical systems, digital infrastructure and assets. The case illustrates the applicability of a DiD framework independent of attack vector yet particular to endpoint vulnerabilities and shows how lessons from the past can help defend and mitigate future cyberattacks.
随着从智能门铃到 WiFi 安全摄像机和婴儿监视器等越来越便宜的物联网（或智能设备）的普及，以及 BYOD（自带设备）政策放宽的混合工作安排，网络安全教育必须建立对端点所构成威胁的认识。尽管确保企业网络免受网络攻击备受关注，但却缺乏能举例说明端点在黑客攻击中的使用过程以及如何针对端点漏洞建立防御的教材。本教学案例提供了一个深度防御（DiD）学习框架，介绍了如何防御工业网络物理系统、数字基础设施和资产。该案例说明了 DiD 框架的适用性，它独立于攻击载体，但又特别针对端点漏洞，并展示了过去的经验教训如何帮助防御和减轻未来的网络攻击。
{"title":"Endpoint cybersecurity: When smart devices turn stupid","authors":"Thomas Acton, P. Datta","doi":"10.1177/20438869241242142","DOIUrl":"https://doi.org/10.1177/20438869241242142","url":null,"abstract":"With the proliferation of ever-cheaper IoTs (or smart devices) from smart doorbells to WiFi security cameras and baby monitors and hybrid work arrangements involving relaxed BYOD (Bring Your Own Device) policies, cybersecurity education must build awareness on the threats that endpoints pose. While securing corporate networks from cyberattack gains much attention, there is a dearth of educational material that exemplifies the processes by which endpoints are used in hacks, and how to build defenses against endpoint vulnerabilities. This teaching case provides a Defense in Depth (DiD) learning framework on how to defend industrial cyber-physical systems, digital infrastructure and assets. The case illustrates the applicability of a DiD framework independent of attack vector yet particular to endpoint vulnerabilities and shows how lessons from the past can help defend and mitigate future cyberattacks.","PeriodicalId":37921,"journal":{"name":"Journal of Information Technology Teaching Cases","volume":null,"pages":null},"PeriodicalIF":0.0,"publicationDate":"2024-03-27","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"140374725","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2024-03-26DOI: 10.1177/20438869241242141
Ratna Januarita, Indra Fajar Alamsyah, Arif Perdana
Over the past decade, Indonesia has witnessed a surge in data breaches, raising questions about its data-protection approach. Notable breaches include those in the health, energy, utility, e-commerce, and financial sectors. Recognising this precarious situation, the government passed Law No. 27 of 2022 on Personal Data Protection (UU PDP) in 2022, emphasising individual data rights and promoting accountability among data controllers. This case study describes the data governance, focussing on the Indonesian insurance firm, TruMe Life (pseudonymised), which adheres to international standards and Indonesia’s UU PDP. This case underscores the criticality of robust data governance in ensuring compliance and operational efficiency and bolstering customer trust in insurance, culminating in implications for research and industry practices.
{"title":"Guardians of data: TruMe Life’s continuous quest for data protection","authors":"Ratna Januarita, Indra Fajar Alamsyah, Arif Perdana","doi":"10.1177/20438869241242141","DOIUrl":"https://doi.org/10.1177/20438869241242141","url":null,"abstract":"Over the past decade, Indonesia has witnessed a surge in data breaches, raising questions about its data-protection approach. Notable breaches include those in the health, energy, utility, e-commerce, and financial sectors. Recognising this precarious situation, the government passed Law No. 27 of 2022 on Personal Data Protection (UU PDP) in 2022, emphasising individual data rights and promoting accountability among data controllers. This case study describes the data governance, focussing on the Indonesian insurance firm, TruMe Life (pseudonymised), which adheres to international standards and Indonesia’s UU PDP. This case underscores the criticality of robust data governance in ensuring compliance and operational efficiency and bolstering customer trust in insurance, culminating in implications for research and industry practices.","PeriodicalId":37921,"journal":{"name":"Journal of Information Technology Teaching Cases","volume":null,"pages":null},"PeriodicalIF":0.0,"publicationDate":"2024-03-26","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"140381104","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2024-03-25DOI: 10.1177/20438869241241086
Indrani Sudhindra Neglur, P. S. Rajeswari
The power of brands transcends mere economic transactions, extending into the cultural fabric of society. In this context, Apple emerges as an exemplar, wielding its brand as a potent economic moat. Beyond the realm of innovative design and technology, Apple strategically taps into behavioural economics to forge deep emotional connections with consumers. The anticipation surrounding Apple product launches and the unwavering loyalty of its patrons underscore the brand’s ability to shape social identities and foster a sense of belonging among consumers, forming a dedicated tribe. Apple’s success lies not solely in the functionality of its products but in its adept understanding of consumer psychology. The brand leverages crucial product cues, hedonic values and a carefully cultivated brand image to guide consumer choices in a fast-paced market environment. The intentional creation of a cult-like following involves more than product features; it necessitates an intricate interplay between brand strategy, consumer emotions and technological innovation. The text highlights Apple’s adaptability, referencing its substantial financial resources and potential shift to a Software as a Service (SaaS) model. This signals the company’s strategic foresight and preparedness for evolving market trends. Apple’s brand nudges consumers to focus on the emotional connection rather than a rational analysis of product needs, creating a distinctive position in the market. In essence, Apple’s success story becomes a compelling case study illustrating the symbiotic relationship between brand strategy, consumer psychology and technological innovation.
{"title":"Case study Apple: Exploring the effects of brand power through nudge theory","authors":"Indrani Sudhindra Neglur, P. S. Rajeswari","doi":"10.1177/20438869241241086","DOIUrl":"https://doi.org/10.1177/20438869241241086","url":null,"abstract":"The power of brands transcends mere economic transactions, extending into the cultural fabric of society. In this context, Apple emerges as an exemplar, wielding its brand as a potent economic moat. Beyond the realm of innovative design and technology, Apple strategically taps into behavioural economics to forge deep emotional connections with consumers. The anticipation surrounding Apple product launches and the unwavering loyalty of its patrons underscore the brand’s ability to shape social identities and foster a sense of belonging among consumers, forming a dedicated tribe. Apple’s success lies not solely in the functionality of its products but in its adept understanding of consumer psychology. The brand leverages crucial product cues, hedonic values and a carefully cultivated brand image to guide consumer choices in a fast-paced market environment. The intentional creation of a cult-like following involves more than product features; it necessitates an intricate interplay between brand strategy, consumer emotions and technological innovation. The text highlights Apple’s adaptability, referencing its substantial financial resources and potential shift to a Software as a Service (SaaS) model. This signals the company’s strategic foresight and preparedness for evolving market trends. Apple’s brand nudges consumers to focus on the emotional connection rather than a rational analysis of product needs, creating a distinctive position in the market. In essence, Apple’s success story becomes a compelling case study illustrating the symbiotic relationship between brand strategy, consumer psychology and technological innovation.","PeriodicalId":37921,"journal":{"name":"Journal of Information Technology Teaching Cases","volume":null,"pages":null},"PeriodicalIF":0.0,"publicationDate":"2024-03-25","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"140383906","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2024-03-23DOI: 10.1177/20438869241236472
S. S. Huda, Mohammad Fahim Hossain, Sristy Mastura Rahman, S. B. Nazmul, Radif Hasan
This paper presents an overview of technologies used in the financial services sector in Bangladesh, which is popularly known as FinTech. Bangladesh’s fintech industry still needs to catch up with developed countries like Japan, the United States, and the UK. The paper found that though the Fintech industry in Bangladesh is progressing well, the level and types of technologies used currently in Bangladesh need to catch up to the developed world. The current technologies used in developed countries to offer financial services are blockchain, big data, reg data, etc. Bangladesh offers a few Fintech services, such as MFC and mobile banks. As the country progresses toward a cashless society and digital banking, updated technologies have to be adopted for the operational efficiency and security of the system. The information in the paper is collected from secondary sources.
{"title":"An evaluation of FinTech in Bangladesh","authors":"S. S. Huda, Mohammad Fahim Hossain, Sristy Mastura Rahman, S. B. Nazmul, Radif Hasan","doi":"10.1177/20438869241236472","DOIUrl":"https://doi.org/10.1177/20438869241236472","url":null,"abstract":"This paper presents an overview of technologies used in the financial services sector in Bangladesh, which is popularly known as FinTech. Bangladesh’s fintech industry still needs to catch up with developed countries like Japan, the United States, and the UK. The paper found that though the Fintech industry in Bangladesh is progressing well, the level and types of technologies used currently in Bangladesh need to catch up to the developed world. The current technologies used in developed countries to offer financial services are blockchain, big data, reg data, etc. Bangladesh offers a few Fintech services, such as MFC and mobile banks. As the country progresses toward a cashless society and digital banking, updated technologies have to be adopted for the operational efficiency and security of the system. The information in the paper is collected from secondary sources.","PeriodicalId":37921,"journal":{"name":"Journal of Information Technology Teaching Cases","volume":null,"pages":null},"PeriodicalIF":0.0,"publicationDate":"2024-03-23","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"140210994","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2024-03-21DOI: 10.1177/20438869241240493
Katie Williams, Micheal Axelsen, Edgar Brea
This teaching case study delves into the journey of a public sector healthcare organisation in Australia, Vitality Alliance Queensland (VAQ), as they strive to future-proof the organisation’s data governance framework. Drawing from a real-world scenario, the case describes three key governance challenges faced by the organisation: data accessibility, data sensitivity, and data democratisation and empowerment. The rich narrative allows students to gain a deep understanding of the tensions that arise within and across these challenges and insights into how diverse stakeholders must navigate complexities to create and realise value from organisational data.
{"title":"Navigating data governance challenges in healthcare","authors":"Katie Williams, Micheal Axelsen, Edgar Brea","doi":"10.1177/20438869241240493","DOIUrl":"https://doi.org/10.1177/20438869241240493","url":null,"abstract":"This teaching case study delves into the journey of a public sector healthcare organisation in Australia, Vitality Alliance Queensland (VAQ), as they strive to future-proof the organisation’s data governance framework. Drawing from a real-world scenario, the case describes three key governance challenges faced by the organisation: data accessibility, data sensitivity, and data democratisation and empowerment. The rich narrative allows students to gain a deep understanding of the tensions that arise within and across these challenges and insights into how diverse stakeholders must navigate complexities to create and realise value from organisational data.","PeriodicalId":37921,"journal":{"name":"Journal of Information Technology Teaching Cases","volume":null,"pages":null},"PeriodicalIF":0.0,"publicationDate":"2024-03-21","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"140223680","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2024-03-20DOI: 10.1177/20438869241240494
Chin Moi Loh, Arif Perdana, Kuan-Huei Lee
The pandemic has brought many challenges to the restaurant industry but highlighted the importance of embracing digital transformation that enhances organisations’ competitive advantage and sustainable business. The success story of Haidilao, a popular hot pot restaurant, inspires those striving to overcome difficulties and learn from their digital transformation journey. By staying adaptable, proactive and customer-focused, Haidilao has leveraged digital platforms to offer new and innovative services, such as an online ordering and delivery, an intelligent kitchen, an innovative WeChat strategy and even a Cloud Video Conferencing Service to enhance the attractiveness of the dining experience. Haidilao’s story demonstrates the power of innovation and customer-centricity in driving successful digital transformations for sustainable business in the restaurant industry.
{"title":"From hot pot to high tech: Haidilao’s transformation through digital technologies for sustainable business in the restaurant industry","authors":"Chin Moi Loh, Arif Perdana, Kuan-Huei Lee","doi":"10.1177/20438869241240494","DOIUrl":"https://doi.org/10.1177/20438869241240494","url":null,"abstract":"The pandemic has brought many challenges to the restaurant industry but highlighted the importance of embracing digital transformation that enhances organisations’ competitive advantage and sustainable business. The success story of Haidilao, a popular hot pot restaurant, inspires those striving to overcome difficulties and learn from their digital transformation journey. By staying adaptable, proactive and customer-focused, Haidilao has leveraged digital platforms to offer new and innovative services, such as an online ordering and delivery, an intelligent kitchen, an innovative WeChat strategy and even a Cloud Video Conferencing Service to enhance the attractiveness of the dining experience. Haidilao’s story demonstrates the power of innovation and customer-centricity in driving successful digital transformations for sustainable business in the restaurant industry.","PeriodicalId":37921,"journal":{"name":"Journal of Information Technology Teaching Cases","volume":null,"pages":null},"PeriodicalIF":0.0,"publicationDate":"2024-03-20","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"140224849","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2024-03-18DOI: 10.1177/20438869241239668
Gaurav Sharma, Priyatam Anurag
Walmart has a global reputation for building robust Information Technology driven infrastructure for modern retail. However, its Indian operations were constrained by the government’s Foreign Direct Investment policy in multi-brand retail that allowed entry only through the Business2Business route for protecting small retailers. The policy restriction limited the scope of value capture for Walmart in the growing Indian retail market. Walmart used partnerships and creative tweaking of its business model to adapt to the business environment in India. It used a joint venture with Bharti Retail, a local partner, to enter the Indian market. Walmart acted as suppliers to small retailers and also invested in a focused program to improve their efficiency. Further, the joint venture allowed Walmart to generate additional revenue sources (royalty and other fee incomes) to recover its investments in supply chain development. The tweaks in the business model to improve value appropriation were however evaluated unfavorably by the stakeholders in India prompting dissolution of the joint venture. Later, with online retail becoming prominent, Walmart acquired majority stake in Flipkart, a leading e-commerce player in India, to renew its capabilities and evolve a business model for the new era of omni-channel retail.
{"title":"Walmart in India: Crafting competitive advantage using joint venture and acquisition","authors":"Gaurav Sharma, Priyatam Anurag","doi":"10.1177/20438869241239668","DOIUrl":"https://doi.org/10.1177/20438869241239668","url":null,"abstract":"Walmart has a global reputation for building robust Information Technology driven infrastructure for modern retail. However, its Indian operations were constrained by the government’s Foreign Direct Investment policy in multi-brand retail that allowed entry only through the Business2Business route for protecting small retailers. The policy restriction limited the scope of value capture for Walmart in the growing Indian retail market. Walmart used partnerships and creative tweaking of its business model to adapt to the business environment in India. It used a joint venture with Bharti Retail, a local partner, to enter the Indian market. Walmart acted as suppliers to small retailers and also invested in a focused program to improve their efficiency. Further, the joint venture allowed Walmart to generate additional revenue sources (royalty and other fee incomes) to recover its investments in supply chain development. The tweaks in the business model to improve value appropriation were however evaluated unfavorably by the stakeholders in India prompting dissolution of the joint venture. Later, with online retail becoming prominent, Walmart acquired majority stake in Flipkart, a leading e-commerce player in India, to renew its capabilities and evolve a business model for the new era of omni-channel retail.","PeriodicalId":37921,"journal":{"name":"Journal of Information Technology Teaching Cases","volume":null,"pages":null},"PeriodicalIF":0.0,"publicationDate":"2024-03-18","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"140232812","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2024-03-16DOI: 10.1177/20438869241239667
Aditi S Divatia, Anil Vaidya, J. Jagasia
This case is about applying the Enterprise Architecture (EA) approach to align Information Technology to the business goals of a global company. ENMARK, the company has presence in four continents and many countries with multiple legal entities. The company has major product divisions that operate independently around the globe. As a result, there are multiple ERPs and other applications having heavy cost implications. There is a need to use the Enterprise Architecture (EA) approach to understand the overall businesses and remove redundancy across IT. The case can be used to understand how EA helps to bring about integration of Strategy, Business and Information Technology, as well as using the EA approach to develop business, data and application architecture for the global company.
本案例介绍如何应用企业架构（EA）方法，使信息技术与一家全球性公司的业务目标相一致。ENMARK 公司业务遍及四大洲和许多国家，拥有多个法人实体。公司的主要产品部门在全球各地独立运营。因此，公司拥有多个企业资源规划系统和其他应用程序，成本影响巨大。有必要使用企业架构（EA）方法来了解整体业务，并消除 IT 系统中的冗余。本案例可用于了解 EA 如何帮助实现战略、业务和信息技术的整合，以及使用 EA 方法为全球公司开发业务、数据和应用架构。
{"title":"Designing enterprise architecture for a global company","authors":"Aditi S Divatia, Anil Vaidya, J. Jagasia","doi":"10.1177/20438869241239667","DOIUrl":"https://doi.org/10.1177/20438869241239667","url":null,"abstract":"This case is about applying the Enterprise Architecture (EA) approach to align Information Technology to the business goals of a global company. ENMARK, the company has presence in four continents and many countries with multiple legal entities. The company has major product divisions that operate independently around the globe. As a result, there are multiple ERPs and other applications having heavy cost implications. There is a need to use the Enterprise Architecture (EA) approach to understand the overall businesses and remove redundancy across IT. The case can be used to understand how EA helps to bring about integration of Strategy, Business and Information Technology, as well as using the EA approach to develop business, data and application architecture for the global company.","PeriodicalId":37921,"journal":{"name":"Journal of Information Technology Teaching Cases","volume":null,"pages":null},"PeriodicalIF":0.0,"publicationDate":"2024-03-16","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"140236291","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2024-03-15DOI: 10.1177/20438869241239664
Avant Kumar, Amit Agrahari, Ashwani Kumar
Evolving consumer preferences challenge dominant business logic across industries in this digital era. The dominant logic in the Food and Beverage (F&B) industry, which exploits legacy products with minor continuous improvements, is being challenged. Incumbents must pursue frequent F&B product innovation to satisfy evolving consumer preferences. However, their business models constrain the capability and agility for frequent innovation. This case study documents TagTaste’s journey in transforming the F&B industry by addressing the constraints. It developed a platform ecosystem, data-centric assets, and frameworks to undertake frequent F&B product innovation. Its novel sensory data assets and frameworks translate an F&B product into data points for assessing consumers’ product perception. Through the integration of data-centric assets and frameworks into its platform ecosystem, it has developed a novel Food and Beverage Knowledge as a Service (FBKaaS) model to foster frequent F&B product innovation. After successfully transforming F&B product innovation through FBKaaS, it aims to disrupt the F&B industry by scaling up through two key initiatives. Firstly, it aims to democratize F&B product recognition, and secondly, it aims to enhance operational efficiency through algorithmic management. This case provides insight into digital transformation, data analytics, platform ecosystem, disruption, and F&B innovation.
{"title":"TagTaste: From transformation to disruption","authors":"Avant Kumar, Amit Agrahari, Ashwani Kumar","doi":"10.1177/20438869241239664","DOIUrl":"https://doi.org/10.1177/20438869241239664","url":null,"abstract":"Evolving consumer preferences challenge dominant business logic across industries in this digital era. The dominant logic in the Food and Beverage (F&B) industry, which exploits legacy products with minor continuous improvements, is being challenged. Incumbents must pursue frequent F&B product innovation to satisfy evolving consumer preferences. However, their business models constrain the capability and agility for frequent innovation. This case study documents TagTaste’s journey in transforming the F&B industry by addressing the constraints. It developed a platform ecosystem, data-centric assets, and frameworks to undertake frequent F&B product innovation. Its novel sensory data assets and frameworks translate an F&B product into data points for assessing consumers’ product perception. Through the integration of data-centric assets and frameworks into its platform ecosystem, it has developed a novel Food and Beverage Knowledge as a Service (FBKaaS) model to foster frequent F&B product innovation. After successfully transforming F&B product innovation through FBKaaS, it aims to disrupt the F&B industry by scaling up through two key initiatives. Firstly, it aims to democratize F&B product recognition, and secondly, it aims to enhance operational efficiency through algorithmic management. This case provides insight into digital transformation, data analytics, platform ecosystem, disruption, and F&B innovation.","PeriodicalId":37921,"journal":{"name":"Journal of Information Technology Teaching Cases","volume":null,"pages":null},"PeriodicalIF":0.0,"publicationDate":"2024-03-15","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"140237329","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2024-01-26DOI: 10.1177/20438869241227564
Paul Golding, Sophia McNamarah
This teaching case documents the digitization and data analytic maturity journey of a financial conglomerate of five distinct companies. Each with its own data needs, data priorities, data silos, governance requirements, and enterprise systems. The protagonist is charged with the task of aligning the companies to a single data strategy and fostering a data-driven culture. Progress is made as evidenced by the implementation of a rule-based engine system to address fraud, a data warehouse to improve business intelligence as well as improvement in the Gartner data analytic maturity level. Despite these technical successes the journey continues as the group seeks to address data quality and governance issues, increase data literacy, entrench a data-driven culture as well as move to the next Gartner data analytic maturity level.
{"title":"Sagicor’s digital transformation maturity journey","authors":"Paul Golding, Sophia McNamarah","doi":"10.1177/20438869241227564","DOIUrl":"https://doi.org/10.1177/20438869241227564","url":null,"abstract":"This teaching case documents the digitization and data analytic maturity journey of a financial conglomerate of five distinct companies. Each with its own data needs, data priorities, data silos, governance requirements, and enterprise systems. The protagonist is charged with the task of aligning the companies to a single data strategy and fostering a data-driven culture. Progress is made as evidenced by the implementation of a rule-based engine system to address fraud, a data warehouse to improve business intelligence as well as improvement in the Gartner data analytic maturity level. Despite these technical successes the journey continues as the group seeks to address data quality and governance issues, increase data literacy, entrench a data-driven culture as well as move to the next Gartner data analytic maturity level.","PeriodicalId":37921,"journal":{"name":"Journal of Information Technology Teaching Cases","volume":null,"pages":null},"PeriodicalIF":0.0,"publicationDate":"2024-01-26","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"139594609","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
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