Pub Date : 2023-05-24DOI: 10.1177/20438869231178846
Ramasundaram Gurusamy, Aiswarya B
Do not save what is left after spending but spend what is left after saving. —Warren Buffet—Our spending habits are shaped by our upbringing, our values, ethics, our view of life, security, and one’s expectations of the future. However, the mode of payment also has an impact on the spending patterns of an individual. It is clear that the introduction of digital payments has affected spending patterns and subsequently savings habits. People generally aren’t getting better at saving through technology they are getting better at spending. The case examines and highlights the behavior of individuals who use cash and cashless digital payments in conjunction with their respective spending and saving patterns.
{"title":"Digital payment technology and consumer behaviour – Saving, spending patterns: Are saving and spending patterns a concern?","authors":"Ramasundaram Gurusamy, Aiswarya B","doi":"10.1177/20438869231178846","DOIUrl":"https://doi.org/10.1177/20438869231178846","url":null,"abstract":"Do not save what is left after spending but spend what is left after saving. —Warren Buffet—Our spending habits are shaped by our upbringing, our values, ethics, our view of life, security, and one’s expectations of the future. However, the mode of payment also has an impact on the spending patterns of an individual. It is clear that the introduction of digital payments has affected spending patterns and subsequently savings habits. People generally aren’t getting better at saving through technology they are getting better at spending. The case examines and highlights the behavior of individuals who use cash and cashless digital payments in conjunction with their respective spending and saving patterns.","PeriodicalId":37921,"journal":{"name":"Journal of Information Technology Teaching Cases","volume":null,"pages":null},"PeriodicalIF":0.0,"publicationDate":"2023-05-24","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"75710194","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2023-05-24DOI: 10.1177/20438869231178844
Isabel Fischer
The case focusses on Assessment and Qualification Alliance, one of England’s largest exam boards, and its evaluation of whether Artificial Intelligence (AI) could be deployed, in principle, for marking high-stakes assessments. At a time when generative AI, such as ChatGPT, has gained popularity, the case offers insights into the challenges and risks of algorithmic decision making and algorithmic fairness, such as accuracy and explainability. The case allows students to explore the role of ethics when developing an AI-based tool in an area that they all know very well: Most students will have had to sit high-stakes assessments in the past and are still likely to be assessed on an ongoing basis as a current student. Students will thus be able to relate to the case and have their own stake(s) and opinion(s) about whether they would want to be assessed by AI. The case is also more broadly applicable in raising general awareness of the challenges and potential risks involved when using AI for decision making and it encourages students to consider the wider consequences for all stakeholders that are triggered by the use of digital technology.
{"title":"Evaluating the ethics of machines assessing humans The case of AQA: An assessment organisation and exam board in England","authors":"Isabel Fischer","doi":"10.1177/20438869231178844","DOIUrl":"https://doi.org/10.1177/20438869231178844","url":null,"abstract":"The case focusses on Assessment and Qualification Alliance, one of England’s largest exam boards, and its evaluation of whether Artificial Intelligence (AI) could be deployed, in principle, for marking high-stakes assessments. At a time when generative AI, such as ChatGPT, has gained popularity, the case offers insights into the challenges and risks of algorithmic decision making and algorithmic fairness, such as accuracy and explainability. The case allows students to explore the role of ethics when developing an AI-based tool in an area that they all know very well: Most students will have had to sit high-stakes assessments in the past and are still likely to be assessed on an ongoing basis as a current student. Students will thus be able to relate to the case and have their own stake(s) and opinion(s) about whether they would want to be assessed by AI. The case is also more broadly applicable in raising general awareness of the challenges and potential risks involved when using AI for decision making and it encourages students to consider the wider consequences for all stakeholders that are triggered by the use of digital technology.","PeriodicalId":37921,"journal":{"name":"Journal of Information Technology Teaching Cases","volume":null,"pages":null},"PeriodicalIF":0.0,"publicationDate":"2023-05-24","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"76219024","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2023-05-19DOI: 10.1177/20438869231178037
S. Ozturkcan
The right-to-repair movement is a consumer rights movement that supports people’s freedom to repair and customize their gadgets, such as smartphones. To make diagnostic tools, repair manuals, and replacement parts available to the public, the movement continues to push for laws requiring manufacturers to do so. The movement, supported by legislation, is gaining traction as a fundamental human right. On the other hand, the right-to-repair movement received different responses from smartphone manufacturers, including Apple, Samsung, Google, and Nokia. This article describes the evolving market conditions and examines how various brands have reacted to the recent global tide. The article contributes to the efforts toward United Nations Sustainable Development Goals on several accounts since right-to-repair laws help reduce electronic waste and promote sustainable consumption.
{"title":"The right-to-repair movement: Sustainability and consumer rights","authors":"S. Ozturkcan","doi":"10.1177/20438869231178037","DOIUrl":"https://doi.org/10.1177/20438869231178037","url":null,"abstract":"The right-to-repair movement is a consumer rights movement that supports people’s freedom to repair and customize their gadgets, such as smartphones. To make diagnostic tools, repair manuals, and replacement parts available to the public, the movement continues to push for laws requiring manufacturers to do so. The movement, supported by legislation, is gaining traction as a fundamental human right. On the other hand, the right-to-repair movement received different responses from smartphone manufacturers, including Apple, Samsung, Google, and Nokia. This article describes the evolving market conditions and examines how various brands have reacted to the recent global tide. The article contributes to the efforts toward United Nations Sustainable Development Goals on several accounts since right-to-repair laws help reduce electronic waste and promote sustainable consumption.","PeriodicalId":37921,"journal":{"name":"Journal of Information Technology Teaching Cases","volume":null,"pages":null},"PeriodicalIF":0.0,"publicationDate":"2023-05-19","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"83800977","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2023-05-15DOI: 10.1177/20438869231176836
Eu-Gene Siew, Firdous Mohd Farouk
This case study discusses the concept of big data analytics, which involves managing and analyzing large, complex data to discover patterns and insights. Implementing big data analytics has many benefits, such as improving decision-making processes, enhancing accounting processes and compliance, boosting marketing campaigns, and providing better credit risk assessment procedures. This case study aims for the student to understand the challenges of big data analytics implementation in a Malaysian commercial bank. Students take on the role of a Senior IT Manager who needs to consider solutions to the implementation problems. Although the team proposed using cloud-based services as a solution to these issues, the CEO expressed concerns about security risks and requested other alternative solutions. The team has also been requested to come up with solutions to the data quality issues experienced by the case study bank.
{"title":"Big data analytics implementation issues: A case study of a large bank in Malaysia","authors":"Eu-Gene Siew, Firdous Mohd Farouk","doi":"10.1177/20438869231176836","DOIUrl":"https://doi.org/10.1177/20438869231176836","url":null,"abstract":"This case study discusses the concept of big data analytics, which involves managing and analyzing large, complex data to discover patterns and insights. Implementing big data analytics has many benefits, such as improving decision-making processes, enhancing accounting processes and compliance, boosting marketing campaigns, and providing better credit risk assessment procedures. This case study aims for the student to understand the challenges of big data analytics implementation in a Malaysian commercial bank. Students take on the role of a Senior IT Manager who needs to consider solutions to the implementation problems. Although the team proposed using cloud-based services as a solution to these issues, the CEO expressed concerns about security risks and requested other alternative solutions. The team has also been requested to come up with solutions to the data quality issues experienced by the case study bank.","PeriodicalId":37921,"journal":{"name":"Journal of Information Technology Teaching Cases","volume":null,"pages":null},"PeriodicalIF":0.0,"publicationDate":"2023-05-15","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"76799487","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2023-04-10DOI: 10.1177/20438869221099040
Nishant Ambust, P. Dewani, Surajit Saha
The SigmaTel case deals with sales and distribution, channel management, and technology adoption issues. SigmaTel, part of a large and diversified corporate conglomerate, is the largest telecom operator in India. It entered a highly competitive market and quickly rose to the top spot on the back of cheap data and call rates and a strong 4G network. The case is set in 2021 when the company implements Distributor Management System (DMS)—a technology solution to streamline distributor operations. The primary decision point that the case protagonist, Sanjay Prakash, Head of Sales at SigmaTel, Delhi, faces is how to proceed in light of unexpected challenges that the initiative is facing. Should he recommend that SigmaTel proceed with the rollout? If yes, then how does he overcome distributor resistance and conflict? Failure to adopt DMS can impact the strategic business goals of SigmaTel.
{"title":"SigmaTel: Adoption of distributor management system","authors":"Nishant Ambust, P. Dewani, Surajit Saha","doi":"10.1177/20438869221099040","DOIUrl":"https://doi.org/10.1177/20438869221099040","url":null,"abstract":"The SigmaTel case deals with sales and distribution, channel management, and technology adoption issues. SigmaTel, part of a large and diversified corporate conglomerate, is the largest telecom operator in India. It entered a highly competitive market and quickly rose to the top spot on the back of cheap data and call rates and a strong 4G network. The case is set in 2021 when the company implements Distributor Management System (DMS)—a technology solution to streamline distributor operations. The primary decision point that the case protagonist, Sanjay Prakash, Head of Sales at SigmaTel, Delhi, faces is how to proceed in light of unexpected challenges that the initiative is facing. Should he recommend that SigmaTel proceed with the rollout? If yes, then how does he overcome distributor resistance and conflict? Failure to adopt DMS can impact the strategic business goals of SigmaTel.","PeriodicalId":37921,"journal":{"name":"Journal of Information Technology Teaching Cases","volume":null,"pages":null},"PeriodicalIF":0.0,"publicationDate":"2023-04-10","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"80941746","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2023-04-07DOI: 10.1177/20438869231164429
Priyatam Anurag
In this case, we describe the journey of Finance Kaart, a fintech start-up with a vision to serve India’s financially excluded customer segments. We explore the strategic options available to the start-up and its founder’s rationale for developing an online marketplace business model focused on Micro, Small and Medium Enterprise customers in small towns of India. The case further explores how India’s fintech ecosystem enabled frugal innovation by start-ups such as Finance Kaart. In a supportive ecosystem, Finance Kaart followed a partnership-driven approach but needed to address investor concerns regarding its “over-dependence on the partners” that arguably limited its profit potential. We conclude by discussing how Finance Kaart planned to overcome the challenges to its growth strategy by transforming it into a Neo-bank.
{"title":"Finance Kaart: A fintech for the “credit invisibles” in India","authors":"Priyatam Anurag","doi":"10.1177/20438869231164429","DOIUrl":"https://doi.org/10.1177/20438869231164429","url":null,"abstract":"In this case, we describe the journey of Finance Kaart, a fintech start-up with a vision to serve India’s financially excluded customer segments. We explore the strategic options available to the start-up and its founder’s rationale for developing an online marketplace business model focused on Micro, Small and Medium Enterprise customers in small towns of India. The case further explores how India’s fintech ecosystem enabled frugal innovation by start-ups such as Finance Kaart. In a supportive ecosystem, Finance Kaart followed a partnership-driven approach but needed to address investor concerns regarding its “over-dependence on the partners” that arguably limited its profit potential. We conclude by discussing how Finance Kaart planned to overcome the challenges to its growth strategy by transforming it into a Neo-bank.","PeriodicalId":37921,"journal":{"name":"Journal of Information Technology Teaching Cases","volume":null,"pages":null},"PeriodicalIF":0.0,"publicationDate":"2023-04-07","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"75064993","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2023-03-31DOI: 10.1177/20438869231165239
Sridevi Gopakumar, Madhava Priya Dananjayan
Grocery purchases via e-commerce channels have risen substantially within a few months as a consequence of the COVID pandemic’s influence on consumer behavior. Traditional commerce has been transformed by the internet, benefiting both businesses and buyers. A rise in the number of people using the internet and their smartphones has been a major driver for expansion in the e-commerce sector. To accurately gauge the future of online grocery shopping, it is important to have a firm grasp on the factors that have contributed to its rise in popularity. This case study attempts to investigate and asses consumers adoption of e-grocery platforms by using the Unified Theory of Acceptance and Use of Technology model (UTAUT) and is distinctive in that it incorporates a situational factor-COVID and a customer centricity component into the UTAUT 2 model in order to determine the drivers of users’ behavioral intention toward e-grocery purchase in India.
{"title":"Innovative strategy in e-grocery: The future of retail outlets?","authors":"Sridevi Gopakumar, Madhava Priya Dananjayan","doi":"10.1177/20438869231165239","DOIUrl":"https://doi.org/10.1177/20438869231165239","url":null,"abstract":"Grocery purchases via e-commerce channels have risen substantially within a few months as a consequence of the COVID pandemic’s influence on consumer behavior. Traditional commerce has been transformed by the internet, benefiting both businesses and buyers. A rise in the number of people using the internet and their smartphones has been a major driver for expansion in the e-commerce sector. To accurately gauge the future of online grocery shopping, it is important to have a firm grasp on the factors that have contributed to its rise in popularity. This case study attempts to investigate and asses consumers adoption of e-grocery platforms by using the Unified Theory of Acceptance and Use of Technology model (UTAUT) and is distinctive in that it incorporates a situational factor-COVID and a customer centricity component into the UTAUT 2 model in order to determine the drivers of users’ behavioral intention toward e-grocery purchase in India.","PeriodicalId":37921,"journal":{"name":"Journal of Information Technology Teaching Cases","volume":null,"pages":null},"PeriodicalIF":0.0,"publicationDate":"2023-03-31","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"88080677","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2023-03-30DOI: 10.1177/20438869231165538
Tapani Rinta-Kahila, I. Someh, N. Gillespie, M. Indulska, S. Gregor
In 2016, the Australian welfare agency Centrelink implemented an information system to automate the identification and recollection of welfare overpayments. Such algorithmic decision-making systems are increasingly leveraged to improve the efficiency of public administration. However, Centrelink’s scheme went horribly wrong: the system, branded as “Robodebt” by the popular media, generated debt notices that were inaccurate and based on insufficient evidence. Numerous vulnerable citizens who received the debt notices suffered a great deal of distress. While public controversy ensued, the ruling government continued to defend the flawed system until a court decision ruled it unlawful in 2019. This teaching case challenges one to analyze what went wrong in the implementation and management of the Robodebt system through the lens of sociotechnical systems.
{"title":"Managing unintended consequences of algorithmic decision-making: The case of Robodebt","authors":"Tapani Rinta-Kahila, I. Someh, N. Gillespie, M. Indulska, S. Gregor","doi":"10.1177/20438869231165538","DOIUrl":"https://doi.org/10.1177/20438869231165538","url":null,"abstract":"In 2016, the Australian welfare agency Centrelink implemented an information system to automate the identification and recollection of welfare overpayments. Such algorithmic decision-making systems are increasingly leveraged to improve the efficiency of public administration. However, Centrelink’s scheme went horribly wrong: the system, branded as “Robodebt” by the popular media, generated debt notices that were inaccurate and based on insufficient evidence. Numerous vulnerable citizens who received the debt notices suffered a great deal of distress. While public controversy ensued, the ruling government continued to defend the flawed system until a court decision ruled it unlawful in 2019. This teaching case challenges one to analyze what went wrong in the implementation and management of the Robodebt system through the lens of sociotechnical systems.","PeriodicalId":37921,"journal":{"name":"Journal of Information Technology Teaching Cases","volume":null,"pages":null},"PeriodicalIF":0.0,"publicationDate":"2023-03-30","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"84082584","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2023-03-17DOI: 10.1177/20438869231159929
R. Bargavi, K. Shanmugam
The foundation of our educational system today is technology-based. Over time, technology has transformed how students learn and how teachers impart knowledge. Further, technology provides a platform for everyone to study and learn throughout their lives. Many platforms and options are available to expand one’s knowledge in a particular area of interest. National Technology Programme for Enhanced Learning (NPTEL) is one such venture. This teaching case will give detailed information about NTPEL, its initiatives and its progress. The case study also elucidates the challenges that are deterrents to the usage of NPTEL.
{"title":"Does NPTEL enhance E-learning in India? A case study on status and deterrents","authors":"R. Bargavi, K. Shanmugam","doi":"10.1177/20438869231159929","DOIUrl":"https://doi.org/10.1177/20438869231159929","url":null,"abstract":"The foundation of our educational system today is technology-based. Over time, technology has transformed how students learn and how teachers impart knowledge. Further, technology provides a platform for everyone to study and learn throughout their lives. Many platforms and options are available to expand one’s knowledge in a particular area of interest. National Technology Programme for Enhanced Learning (NPTEL) is one such venture. This teaching case will give detailed information about NTPEL, its initiatives and its progress. The case study also elucidates the challenges that are deterrents to the usage of NPTEL.","PeriodicalId":37921,"journal":{"name":"Journal of Information Technology Teaching Cases","volume":null,"pages":null},"PeriodicalIF":0.0,"publicationDate":"2023-03-17","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"82330214","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2023-03-14DOI: 10.1177/20438869231163601
M. Jabeen, Khurram Ishaq
This paper presents an exploratory case study of the Internet of things in telecommunications to analyze IoT technology in the telecom sector. It examines the IoT value in telecom and discusses the role of telecom operators across the value chain. It also presents a case analysis of IoT adoption in an emerging market of Pakistan to explore the IoT landscape in Pakistan and analyzes the IoT market positioning among telecom operators. It presents the business models and strategies which the telecom operators are following and analyzes the cost and benefits of IoT technology. It also discusses the IoT challenges faced by telecom operators during the adoption of IoT. In an emerging country like Pakistan, telecoms are adopting Internet of things technology, a novel, and real-time phenomenon. They are considering IoT technology as a new business opportunity in emerging markets, with the potential to be utilized as a new source of revenue. Telecoms are focusing on testing their roles in different areas of the IoT value chain. Their primary focus still remains basic connectivity which is evolved into smart connectivity. Telecoms are embracing their resources and capabilities across the IoT value chain, from connectivity to partnership, with innovative, value-added services. They are moving up to the IoT value chain by evolving further as an enabler for devices and enterprise-to-enterprise (E2E) solutions. They are developing partnerships with enterprises for providing various applications, service delivery, and system integration.
{"title":"Internet of Things in Telecommunications: From the Perspective of an Emerging Market","authors":"M. Jabeen, Khurram Ishaq","doi":"10.1177/20438869231163601","DOIUrl":"https://doi.org/10.1177/20438869231163601","url":null,"abstract":"This paper presents an exploratory case study of the Internet of things in telecommunications to analyze IoT technology in the telecom sector. It examines the IoT value in telecom and discusses the role of telecom operators across the value chain. It also presents a case analysis of IoT adoption in an emerging market of Pakistan to explore the IoT landscape in Pakistan and analyzes the IoT market positioning among telecom operators. It presents the business models and strategies which the telecom operators are following and analyzes the cost and benefits of IoT technology. It also discusses the IoT challenges faced by telecom operators during the adoption of IoT. In an emerging country like Pakistan, telecoms are adopting Internet of things technology, a novel, and real-time phenomenon. They are considering IoT technology as a new business opportunity in emerging markets, with the potential to be utilized as a new source of revenue. Telecoms are focusing on testing their roles in different areas of the IoT value chain. Their primary focus still remains basic connectivity which is evolved into smart connectivity. Telecoms are embracing their resources and capabilities across the IoT value chain, from connectivity to partnership, with innovative, value-added services. They are moving up to the IoT value chain by evolving further as an enabler for devices and enterprise-to-enterprise (E2E) solutions. They are developing partnerships with enterprises for providing various applications, service delivery, and system integration.","PeriodicalId":37921,"journal":{"name":"Journal of Information Technology Teaching Cases","volume":null,"pages":null},"PeriodicalIF":0.0,"publicationDate":"2023-03-14","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"82560997","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
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