Pub Date : 2023-03-14DOI: 10.1177/20438869231163600
J. Ahmed, Asma Ahmed, Tabassum Sufia Mazid, M. Gani
Morocco is an African country containing a very large market for e-commerce, which further expanded during the 2020–2022 COVID-19 pandemic. However, a few obstacles, like low internet penetration and lack of digital payment systems, are acting as obstacles for the local e-commerce service providers to reach potential in the country. Chari is one such B2B company whose operations changed the landscape of logistics and distribution among the FMCG businesses in Morocco. The company also exercises a B2B2C model, which it achieved through acquiring Karny.ma and Axa Credit, enabling its customers to use a lending and financial transaction tracking model. However, the industry is quite competitive, with offline retailers like TradeDepot, WaystoCap (acquired by MaxAB), and Sokowatch deciding to exploit the possibilities online. Apart from the rising competition, Chari still faces challenges in additional expansion due to the improper and inadequate infrastructure of the country. However, if it can overcome the external threats and utilize the geographical location of Morocco to its advantage, Chari has enormous potential to flourish both locally and globally.
{"title":"Chari: A FMCG B2B platform with incorporation of Fintech","authors":"J. Ahmed, Asma Ahmed, Tabassum Sufia Mazid, M. Gani","doi":"10.1177/20438869231163600","DOIUrl":"https://doi.org/10.1177/20438869231163600","url":null,"abstract":"Morocco is an African country containing a very large market for e-commerce, which further expanded during the 2020–2022 COVID-19 pandemic. However, a few obstacles, like low internet penetration and lack of digital payment systems, are acting as obstacles for the local e-commerce service providers to reach potential in the country. Chari is one such B2B company whose operations changed the landscape of logistics and distribution among the FMCG businesses in Morocco. The company also exercises a B2B2C model, which it achieved through acquiring Karny.ma and Axa Credit, enabling its customers to use a lending and financial transaction tracking model. However, the industry is quite competitive, with offline retailers like TradeDepot, WaystoCap (acquired by MaxAB), and Sokowatch deciding to exploit the possibilities online. Apart from the rising competition, Chari still faces challenges in additional expansion due to the improper and inadequate infrastructure of the country. However, if it can overcome the external threats and utilize the geographical location of Morocco to its advantage, Chari has enormous potential to flourish both locally and globally.","PeriodicalId":37921,"journal":{"name":"Journal of Information Technology Teaching Cases","volume":null,"pages":null},"PeriodicalIF":0.0,"publicationDate":"2023-03-14","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"79993461","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2023-03-14DOI: 10.1177/20438869231163597
S. S. Huda, Wasekul H Sayem, Niamul H Rahat, S. B. Nazmul, Tazin Islam
Walton group, which has its global headquarters in Bangladesh, is a relatively new entity in the electrical, electronic, automotive, and other appliance sectors. Since their inception, Walton has expanded their product categories that are vital for a contemporary lifestyle. The case highlights Walton’s dedication towards cutting-edge technology, innovation, and strategic plans to take prudent risks while meeting customer needs in the technologically sophisticated generation. Furthermore, in addition to aggressive innovation, Walton is conscious of its environmental impact. The organization handled modern environmental concerns by embracing the notion of reduce, reuse, and recycle. Moreover, the case emphasized on the prospects that other local firms may explore in accordance with the essentials of innovation mentioned in the case and Walton’s strategies, as the company sets an exemplary benchmark in the industry.
{"title":"An emerging Bangladeshi Tiger goes global: innovation, going green, and sustainability in Walton","authors":"S. S. Huda, Wasekul H Sayem, Niamul H Rahat, S. B. Nazmul, Tazin Islam","doi":"10.1177/20438869231163597","DOIUrl":"https://doi.org/10.1177/20438869231163597","url":null,"abstract":"Walton group, which has its global headquarters in Bangladesh, is a relatively new entity in the electrical, electronic, automotive, and other appliance sectors. Since their inception, Walton has expanded their product categories that are vital for a contemporary lifestyle. The case highlights Walton’s dedication towards cutting-edge technology, innovation, and strategic plans to take prudent risks while meeting customer needs in the technologically sophisticated generation. Furthermore, in addition to aggressive innovation, Walton is conscious of its environmental impact. The organization handled modern environmental concerns by embracing the notion of reduce, reuse, and recycle. Moreover, the case emphasized on the prospects that other local firms may explore in accordance with the essentials of innovation mentioned in the case and Walton’s strategies, as the company sets an exemplary benchmark in the industry.","PeriodicalId":37921,"journal":{"name":"Journal of Information Technology Teaching Cases","volume":null,"pages":null},"PeriodicalIF":0.0,"publicationDate":"2023-03-14","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"82823017","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2023-02-16DOI: 10.1177/20438869231155934
Namita Madhira, Justin M. Pelletier, Daryl Johnson, S. Mishra
Over the past decade, the number and scale of ransomware attacks has grown. These attacks have stretched across multiple industries globally and caused billions of dollars of damages. Recent attacks have disrupted critical infrastructure and have served as prelude to war. Studies have shown that there is a lack of awareness among industry practitioners surrounding appropriate responses to ransomware. This failure during a career-defining moment is largely due to the gap between cyber security academic knowledge and industry practice. We therefore provide a learning resource for ransomware response education that is academically adequate, practically viable, and ultimately illustrates a process for proper employment of technology. This case, exposes students to technical requirements for a ransomware response and explores ransomware best practices. Discussion questions and a wargaming-style purple team exercise for individuals or groups extend the opportunity for delivering additional technical depth.
{"title":"Code red: A nuclear nightmare-navigating ransomware response at an Eastern European power plant","authors":"Namita Madhira, Justin M. Pelletier, Daryl Johnson, S. Mishra","doi":"10.1177/20438869231155934","DOIUrl":"https://doi.org/10.1177/20438869231155934","url":null,"abstract":"Over the past decade, the number and scale of ransomware attacks has grown. These attacks have stretched across multiple industries globally and caused billions of dollars of damages. Recent attacks have disrupted critical infrastructure and have served as prelude to war. Studies have shown that there is a lack of awareness among industry practitioners surrounding appropriate responses to ransomware. This failure during a career-defining moment is largely due to the gap between cyber security academic knowledge and industry practice. We therefore provide a learning resource for ransomware response education that is academically adequate, practically viable, and ultimately illustrates a process for proper employment of technology. This case, exposes students to technical requirements for a ransomware response and explores ransomware best practices. Discussion questions and a wargaming-style purple team exercise for individuals or groups extend the opportunity for delivering additional technical depth.","PeriodicalId":37921,"journal":{"name":"Journal of Information Technology Teaching Cases","volume":null,"pages":null},"PeriodicalIF":0.0,"publicationDate":"2023-02-16","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"80201390","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2023-02-14DOI: 10.1177/20438869231155935
Araya Chaiprasert, Jongsawas Chongwatpol
This case is designed to illustrate how to utilize a business intelligence framework and a geographic information system (GIS) to make better decisions in the banking industry. The case started when Jong, the senior certified analytic professional, and Kampu, the GIS solutions expert were drafting a proposal presentation to help ABC Bank of Thailand improve its home loan appraisal process. The current appraisal process was time-consuming and the appraisal value from the internal and external appraisers were very different as the appraisal process relied heavily on the opinions and judgements from all appraisal staffs. Currently, there was a home loan application pending for Hugo, the appraisal manager of ABC Bank of Thailand, to make the decision on the final appraised value. This was a great opportunity for Jong and Kampu to revisit the current appraisal process and to demonstrate how business intelligence and GIS could aid in the appraisal decision. Additionally, the proposed GIS-based BI dashboard allowed the appraisal team to the analyze data-related to the appraised property in real-time. Eventually, Jong and Kampu had to make a decision on what appraised value Hugo should recommend to the home loan committee members.
{"title":"Business intelligence and geographic information systems in the banking industry: A case study of home loan valuation","authors":"Araya Chaiprasert, Jongsawas Chongwatpol","doi":"10.1177/20438869231155935","DOIUrl":"https://doi.org/10.1177/20438869231155935","url":null,"abstract":"This case is designed to illustrate how to utilize a business intelligence framework and a geographic information system (GIS) to make better decisions in the banking industry. The case started when Jong, the senior certified analytic professional, and Kampu, the GIS solutions expert were drafting a proposal presentation to help ABC Bank of Thailand improve its home loan appraisal process. The current appraisal process was time-consuming and the appraisal value from the internal and external appraisers were very different as the appraisal process relied heavily on the opinions and judgements from all appraisal staffs. Currently, there was a home loan application pending for Hugo, the appraisal manager of ABC Bank of Thailand, to make the decision on the final appraised value. This was a great opportunity for Jong and Kampu to revisit the current appraisal process and to demonstrate how business intelligence and GIS could aid in the appraisal decision. Additionally, the proposed GIS-based BI dashboard allowed the appraisal team to the analyze data-related to the appraised property in real-time. Eventually, Jong and Kampu had to make a decision on what appraised value Hugo should recommend to the home loan committee members.","PeriodicalId":37921,"journal":{"name":"Journal of Information Technology Teaching Cases","volume":null,"pages":null},"PeriodicalIF":0.0,"publicationDate":"2023-02-14","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"73337826","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
This case details the evolution of the Hyperlocal Grocery Delivery Industry in India and a comparative analysis between Dunzo and Blinkit. The case describes the macro and industry level imperatives, growth drivers and competitive dynamics, and the resultant evolution of alternate business models. In an emerging economy context traditionally characterized by institutional voids, technological and infrastructural challenges, and a lack of entrepreneurial resources, the evolution, proliferation, and growth of the Hyperlocal Delivery business model makes for an intriguing story. We intend to make readers aware of the industry dynamics and allow them to use strategy, technological innovation, and the fundamentals of platform businesses frameworks from strategy, innovation, and platform businesses domains to evaluate the value proposition and offering that these firms have for consumers and the operational model to craft winning strategies in this emerging industry.
{"title":"“The emergence of the Indian hyperlocal grocery delivery industry: Dunzo v/s Blinkit”","authors":"Nirmit Sanghi, Krishna Chandra Balodi, Vivek Gupta","doi":"10.1177/20438869231151449","DOIUrl":"https://doi.org/10.1177/20438869231151449","url":null,"abstract":"This case details the evolution of the Hyperlocal Grocery Delivery Industry in India and a comparative analysis between Dunzo and Blinkit. The case describes the macro and industry level imperatives, growth drivers and competitive dynamics, and the resultant evolution of alternate business models. In an emerging economy context traditionally characterized by institutional voids, technological and infrastructural challenges, and a lack of entrepreneurial resources, the evolution, proliferation, and growth of the Hyperlocal Delivery business model makes for an intriguing story. We intend to make readers aware of the industry dynamics and allow them to use strategy, technological innovation, and the fundamentals of platform businesses frameworks from strategy, innovation, and platform businesses domains to evaluate the value proposition and offering that these firms have for consumers and the operational model to craft winning strategies in this emerging industry.","PeriodicalId":37921,"journal":{"name":"Journal of Information Technology Teaching Cases","volume":null,"pages":null},"PeriodicalIF":0.0,"publicationDate":"2023-01-20","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"91150768","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2023-01-17DOI: 10.1177/20438869221150823
Dmitriy S Shaltayev, Robert B. Hasbrouck
In August 2015, Julia Anderson, the Global CIO at Smithfield Foods, the biggest pork manufacturer in the US, was faced with a problem on how to structure the company’s ERP system. The company operated its own data center in the early 2000s. Eventually management of hardware and software was outsourced to an Infrastructure Management Service (IMS) provider. The system was running on servers hosted by an IMS provider, but lately a series of major problems had Julia contemplating whether or not to continue the company’s relationship with the provider. Furthermore, SAP AG, the company’s ERP vendor, released a new version of the system, SAP HANA. As Anderson pulled into the company’s parking lot on Monday morning, she had three difficult decisions to make. Should Smithfield stay with its ISM provider or switch to a cloud service, which was becoming an increasingly popular choice? Should the company convert its current SAP system onto SAP HANA platform, or implement and deploy a new system from scratch? Finally, should the company take a big risk and do both changes simultaneously?
{"title":"Teaching case “IT outsourcing at Smithfield Foods: From on-premises data center to a cloud-based ERP system”","authors":"Dmitriy S Shaltayev, Robert B. Hasbrouck","doi":"10.1177/20438869221150823","DOIUrl":"https://doi.org/10.1177/20438869221150823","url":null,"abstract":"In August 2015, Julia Anderson, the Global CIO at Smithfield Foods, the biggest pork manufacturer in the US, was faced with a problem on how to structure the company’s ERP system. The company operated its own data center in the early 2000s. Eventually management of hardware and software was outsourced to an Infrastructure Management Service (IMS) provider. The system was running on servers hosted by an IMS provider, but lately a series of major problems had Julia contemplating whether or not to continue the company’s relationship with the provider. Furthermore, SAP AG, the company’s ERP vendor, released a new version of the system, SAP HANA. As Anderson pulled into the company’s parking lot on Monday morning, she had three difficult decisions to make. Should Smithfield stay with its ISM provider or switch to a cloud service, which was becoming an increasingly popular choice? Should the company convert its current SAP system onto SAP HANA platform, or implement and deploy a new system from scratch? Finally, should the company take a big risk and do both changes simultaneously?","PeriodicalId":37921,"journal":{"name":"Journal of Information Technology Teaching Cases","volume":null,"pages":null},"PeriodicalIF":0.0,"publicationDate":"2023-01-17","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"85840434","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2023-01-13DOI: 10.1177/20438869231151971
Barbara A. Manko
The evolution of fashion has been affected by technology—both in the creation of new ideas and the ability to implement those ideas and distribute them. Digital technology also makes a classic fashion piece—the graphic T-shirt—easily accessible and customizable for group use. A T-shirt combines an effective method of group solidarity with visual marketing. This article analyzes what makes something “art,” the development of customizable products, and how digital technology enables development and distribution, as well as how one Gannon University club created their own design.
{"title":"The evolution of fashion: How digital technology makes a basic graphic T-Shirt a marketing staple","authors":"Barbara A. Manko","doi":"10.1177/20438869231151971","DOIUrl":"https://doi.org/10.1177/20438869231151971","url":null,"abstract":"The evolution of fashion has been affected by technology—both in the creation of new ideas and the ability to implement those ideas and distribute them. Digital technology also makes a classic fashion piece—the graphic T-shirt—easily accessible and customizable for group use. A T-shirt combines an effective method of group solidarity with visual marketing. This article analyzes what makes something “art,” the development of customizable products, and how digital technology enables development and distribution, as well as how one Gannon University club created their own design.","PeriodicalId":37921,"journal":{"name":"Journal of Information Technology Teaching Cases","volume":null,"pages":null},"PeriodicalIF":0.0,"publicationDate":"2023-01-13","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"83014514","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2023-01-10DOI: 10.1177/20438869221150826
B. Aiswarya, G. Ramasundaram
Good food isn’t just about the taste. It’s about where and with whom you eat -Natsumi Ando. This case explores the impact of online food delivery app technology on socializing commensality, communicative expectations, symbolic, moral, and sentimental meanings of food and eating. Ethnographic evidence shows how foods prepared at home and consumed are rooted in practices and ideologies of local communities and cultures. The case examines how the unfettered proliferation of on-demand services such as online food delivery platforms has affected an essential household activity namely home cooking and dining behavior in a country like India. In addition, the study examines how the continuous practice of evading cooking at home impacts food, life, culture, and society on a social and cultural level.
{"title":"Online food delivery technology and family food traditions: A sociocultural perspective","authors":"B. Aiswarya, G. Ramasundaram","doi":"10.1177/20438869221150826","DOIUrl":"https://doi.org/10.1177/20438869221150826","url":null,"abstract":"Good food isn’t just about the taste. It’s about where and with whom you eat -Natsumi Ando. This case explores the impact of online food delivery app technology on socializing commensality, communicative expectations, symbolic, moral, and sentimental meanings of food and eating. Ethnographic evidence shows how foods prepared at home and consumed are rooted in practices and ideologies of local communities and cultures. The case examines how the unfettered proliferation of on-demand services such as online food delivery platforms has affected an essential household activity namely home cooking and dining behavior in a country like India. In addition, the study examines how the continuous practice of evading cooking at home impacts food, life, culture, and society on a social and cultural level.","PeriodicalId":37921,"journal":{"name":"Journal of Information Technology Teaching Cases","volume":null,"pages":null},"PeriodicalIF":0.0,"publicationDate":"2023-01-10","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"80963973","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2023-01-03DOI: 10.1177/20438869221145700
Farah Naz Baig
Hasan Jameel, chief marketing officer at Dawlance, faced a strategic dilemma during the Covid pandemic. Founded in 1980, Dawlance was the leading home appliances company in Pakistan. Its products were distributed mainly through the dealer network to the end customers. The coronavirus pandemic led to lockdowns and disruption in the availability of goods. Jamil knew that this was the right time to go digital with their high-ticket appliances business. However, that move may create a backlash from the existing 1800 distributor spread all across the country. Covid was at its peak and he had to find a solution for the stagnant sales. Should he create an e-commerce platform or should he utilize the traffic of the biggest marketplace, Daraz, or should he use a combination of channels? His core target group included married couples in the urban and semi-urban centers. Would channel additions help him retain customers who were having issues during the pandemic? His team was unwilling to add the online channel option as they believed it would lead to a dealer backlash. He had 3 months and five million rupees to get the sales back on track.
{"title":"Bricks or clicks? Marketing dilemmas at Dawlance","authors":"Farah Naz Baig","doi":"10.1177/20438869221145700","DOIUrl":"https://doi.org/10.1177/20438869221145700","url":null,"abstract":"Hasan Jameel, chief marketing officer at Dawlance, faced a strategic dilemma during the Covid pandemic. Founded in 1980, Dawlance was the leading home appliances company in Pakistan. Its products were distributed mainly through the dealer network to the end customers. The coronavirus pandemic led to lockdowns and disruption in the availability of goods. Jamil knew that this was the right time to go digital with their high-ticket appliances business. However, that move may create a backlash from the existing 1800 distributor spread all across the country. Covid was at its peak and he had to find a solution for the stagnant sales. Should he create an e-commerce platform or should he utilize the traffic of the biggest marketplace, Daraz, or should he use a combination of channels? His core target group included married couples in the urban and semi-urban centers. Would channel additions help him retain customers who were having issues during the pandemic? His team was unwilling to add the online channel option as they believed it would lead to a dealer backlash. He had 3 months and five million rupees to get the sales back on track.","PeriodicalId":37921,"journal":{"name":"Journal of Information Technology Teaching Cases","volume":null,"pages":null},"PeriodicalIF":0.0,"publicationDate":"2023-01-03","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"80484426","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2022-12-29DOI: 10.1177/20438869221149042
P. Datta, T. Acton
This teaching case describes the 2022 Costa Rican ransomware attack national emergency—presenting stakeholder perspectives of perpetrator and prey along with a proactive cybersecurity defense framework (IMSBI), crisscrossing cryptocurrency laundering and ethics.
{"title":"Ransomware and Costa Rica’s national emergency: A defense framework and teaching case","authors":"P. Datta, T. Acton","doi":"10.1177/20438869221149042","DOIUrl":"https://doi.org/10.1177/20438869221149042","url":null,"abstract":"This teaching case describes the 2022 Costa Rican ransomware attack national emergency—presenting stakeholder perspectives of perpetrator and prey along with a proactive cybersecurity defense framework (IMSBI), crisscrossing cryptocurrency laundering and ethics.","PeriodicalId":37921,"journal":{"name":"Journal of Information Technology Teaching Cases","volume":null,"pages":null},"PeriodicalIF":0.0,"publicationDate":"2022-12-29","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"76603671","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
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