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The effects of servant leadership and despotic leadership on employees’ happiness at work (HAW): the role of job crafting 服务型领导和专制型领导对员工工作幸福感(HAW)的影响:工作制作的作用
IF 3.8 Q2 BUSINESS Pub Date : 2024-05-02 DOI: 10.1108/apjba-07-2023-0344
Zeeshan Hamid

Purpose

Drawing on the conservation of resources (COR) theory, this study aims to examine the effects of servant leadership and despotic leadership on employees’ happiness at work (HAW) through job crafting.

Design/methodology/approach

To test the hypothesized relationships, the data were collected from 309 Pakistani employees. Structural equation modeling was used to analyze the data.

Findings

The findings showed that servant leadership is an optimal leadership style for creating employees’ HAW. In addition, job crafting was found to mediate the effects of servant leadership on employees’ broad-based positive attitudinal outcome (HAW). Moreover, results showed that despotic leadership negatively influences employees’ HAW through job crafting.

Originality/value

This study is novel as it investigates how newer forms of positive (servant) and negative (despotic) leadership styles influence employees’ multidimensional attitudinal outcome (HAW) via job crafting. By doing so, this research extends the nomological network of servant leadership, despotic leadership, job crafting and HAW.

目的本研究以资源保护(COR)理论为基础,旨在研究仆人式领导和专制式领导通过工作精心制作对员工工作幸福感(HAW)的影响。研究结果研究结果表明,仆人式领导是创造员工工作幸福感的最佳领导风格。此外,研究还发现,工作精心制作是仆人式领导对员工广泛积极态度结果(HAW)影响的中介。此外,研究结果表明,专制型领导会通过工作设计对员工的 HAW 产生负面影响。原创性/价值这项研究具有新颖性,因为它探讨了较新形式的积极型(仆人型)和消极型(专制型)领导风格如何通过工作设计影响员工的多维态度结果(HAW)。通过这一研究,本研究扩展了仆人式领导、专制式领导、工作设计和HAW的理论网络。
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引用次数: 0
Supervisor incivility and service employee creativity: a moderated mediation model of negative affect state and core self-evaluation 主管不文明行为与服务员工创造力:负面情绪状态与核心自我评价的调节中介模型
IF 3.8 Q2 BUSINESS Pub Date : 2024-05-02 DOI: 10.1108/apjba-04-2023-0187
Anjaly A., Nemat Sheereen S.

Purpose

The present study examines the effect of supervisor incivility on service employee creativity and the mediating mechanism of negative affect state on the said relationship with the aid of Affective Events Theory (AET) and Social Power Theory. Additionally, the study explores the mitigating role of core self-evaluation in the dual stage of the moderated mediation model.

Design/methodology/approach

Survey data were collected from 420 frontline employees working in four-star and five-star hotels across India and PROCESS macro in SPSS 23.0 was employed to test the hypotheses proposed in the study.

Findings

The study findings observe that frontline employees experiencing supervisor incivility face a negative affect state and it further diminishes service employee creativity. Also, the indirect effect gets attenuated at dual stages when frontline employees are equipped with a high level of core self-evaluation.

Practical implications

The study findings provide various insights to the managers to understand the deleterious effect of supervisor incivility at work and to develop interventions to manage supervisor incivility and the negative affect state among frontline hotel employees.

Originality/value

The present study is the first and unique attempt to investigate the role of supervisor incivility experienced by frontline hotel employees in India with reference to their creativity towards customers and mediating mechanism of negative affect state. The study adds value to the literature by establishing the role of core self-evaluation in the moderated mediation model. Further, the study also provides a unique contribution to the management of frontline hospitality employees.

目的本研究借助情感事件理论(AET)和社会权力理论,探讨了上司不文明行为对服务员工创造力的影响,以及消极情绪状态对上述关系的中介机制。此外,本研究还探讨了核心自我评价在调节中介模型的双重阶段中的缓解作用。设计/方法/途径本研究收集了在印度四星级和五星级酒店工作的 420 名一线员工的调查数据,并采用 SPSS 23.0 中的 PROCESS 宏来检验研究中提出的假设。此外,当一线员工具备较高水平的核心自我评价时,这种间接影响会在双重阶段减弱。研究结果为管理者提供了各种启示,帮助他们了解主管不文明行为在工作中的有害影响,并制定干预措施来管理主管不文明行为和酒店一线员工的消极情绪状态。通过确定核心自我评价在调节中介模型中的作用,本研究为相关文献增添了价值。此外,该研究还为酒店业一线员工的管理做出了独特贡献。
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引用次数: 0
The impacts of Fintech adoption, green finance and competitiveness on banks’ sustainable performance: digital transformation as moderator 采用金融科技、绿色金融和竞争力对银行可持续绩效的影响:以数字化转型为调节因素
IF 3.8 Q2 BUSINESS Pub Date : 2024-04-16 DOI: 10.1108/apjba-10-2023-0497
Imdadullah Hidayat-ur-Rehman, Md Nahin Hossain

Purpose

The global emphasis on sustainability is driving organizations to embrace financial technology (Fintech) solutions as a means of enhancing their sustainable performance. This study seeks to unveil the intermediary role played by green finance and competitiveness, along with the moderating impact of digital transformation (DT), in the intricate relationship between Fintech adoption and sustainable performance.

Design/methodology/approach

Drawing on existing literature, we construct a comprehensive conceptual framework to thoroughly analyse these interconnected variables. To empirical validate of our model, a dual structural equation modelling–artificial neural network) SEM–ANN approach was employed, adding a robust layer of validation to our study’s proposed framework. A sample of 438 banking employees in Pakistan was collected using a simple random sampling technique, with 411 samples deemed suitable for subsequent analysis. Initially, data scrutiny and hypothesis testing were carried out using Smart-PLS 4.0 and SPSS-23. Subsequently, the ANN technique was utilized to assess the importance of exogenous factors in forecasting endogenous factors.

Findings

The findings from this research underscore the direct and significant influence of Fintech adoption and DT on the sustainable performance of banks. Notably, green finance and competitiveness emerge as pivotal mediators, bridging the gap between Fintech adoption and sustainable performance. Moreover, DT emerges as a critical moderator, shaping the relationships between Fintech adoption and both green finance and competitiveness. The integration of the ANN approach enhances the SEM analysis, providing deeper insights and a more comprehensive understanding of the subject matter.

Originality/value

This study contributes to the enhanced comprehension of Fintech, green finance, competitiveness, DT and the sustainable performance of banks. Recognizing the importance of amalgamating Fintech adoption, green finance and transformational leadership becomes essential for elevating the sustainable performance of banks. The insights garnered from this study hold valuable implications for policymakers, practitioners and scholars aiming to enhance the sustainable performance of banks within the competitive business landscape.

目的 全球对可持续发展的重视正在推动企业将金融科技(Fintech)解决方案作为提高可持续发展绩效的一种手段。本研究旨在揭示绿色金融和竞争力所发挥的中介作用,以及数字化转型(DT)在金融科技应用与可持续绩效之间错综复杂的关系中的调节作用。为了对我们的模型进行实证验证,我们采用了结构方程建模-人工神经网络(SEM-ANN)的双重方法,为我们研究提出的框架增加了一层稳健的验证。我们采用简单随机抽样技术收集了 438 名巴基斯坦银行业员工的样本,其中 411 个样本被认为适合进行后续分析。最初,我们使用 Smart-PLS 4.0 和 SPSS-23 进行了数据审查和假设检验。随后,利用 ANN 技术评估了外生因素在预测内生因素中的重要性。研究结果本研究的结果强调了金融科技的采用和 DT 对银行可持续绩效的直接和显著影响。值得注意的是,绿色金融和竞争力成为关键的中介因素,弥补了金融科技应用与可持续绩效之间的差距。此外,DT 是一个关键的调节因子,影响着金融科技的采用与绿色金融和竞争力之间的关系。集成 ANN 方法增强了 SEM 分析,提供了更深刻的见解和对主题更全面的理解。认识到将金融科技应用、绿色金融和转型领导力结合起来的重要性,对于提升银行的可持续绩效至关重要。本研究得出的见解对决策者、从业人员和学者在竞争激烈的商业环境中提高银行的可持续绩效具有重要意义。
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引用次数: 0
Why might home-based work duties be perceived by female academics as extreme? A qualitative study 为什么女学者会认为在家工作是一种极端行为?定性研究
IF 3.8 Q2 BUSINESS Pub Date : 2024-04-05 DOI: 10.1108/apjba-08-2023-0365
Mohamed Mousa, Beatrice Avolio

Purpose

This study aims to answer the following question: Why might home-based work duties be perceived by female academics as extreme?

Design/methodology/approach

We employed a qualitative research method through semi-structured interviews with 33 female academics from three public universities selected from amongst 26 public institutions of higher education in Egypt. Thematic analysis was subsequently used to determine the main ideas in the transcripts.

Findings

We find that the sudden implementation of home-based work makes the academic duties of female academics extreme. Moreover, the following four factors help explain the extremity/intensity of the home-based work of female academics: mental and physical fatigue resulting from WFH, the inability to adequately meet family commitments when working from home (WFH), poor resources for home-based work and reduced ability to focus on the obstacles facing them in their academic career.

Originality/value

This paper contributes by filling a gap in human resources management and higher education in which empirical studies on female academics WFH and extreme academic duties have been limited so far.

目的本研究旨在回答以下问题:我们采用了定性研究方法,从埃及 26 所公立高等教育机构中挑选了 3 所公立大学的 33 名女学者进行了半结构化访谈。研究结果我们发现,在家工作的突然实施使得女学者的学术职责变得极端。此外,以下四个因素有助于解释女学者在家工作的极端性/强度:全职在家造成的身心疲劳、在家工作时无法充分履行家庭承诺、在家工作的资源匮乏以及无法集中精力应对学术生涯中面临的障碍。
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引用次数: 0
Effect of augmented reality applications on attitude and behaviours of customers: cognitive and affective perspectives 增强现实应用对顾客态度和行为的影响:认知和情感视角
IF 3.8 Q2 BUSINESS Pub Date : 2024-04-02 DOI: 10.1108/apjba-07-2023-0292
Mohammad Iranmanesh, Madugoda Gunaratnege Senali, Behzad Foroughi, Morteza Ghobakhloo, Shahla Asadi, Erfan Babaee Tirkolaee

Purpose

Understanding how to retain users of augmented reality (AR) shopping apps and to motivate them to purchase is vital to the success of AR apps. This study assessed the chain effect of AR attributes on purchase intention and reuse intention through cognitive and affective factors.

Design/methodology/approach

The data were collected from Thai users of the IKEA Place app using an online survey. A link to the survey was posted on Thai furniture groups on social media platforms. The 439 responses were analysed using the partial least squares (PLS) approach.

Findings

The results revealed that all four AR attributes, namely interactivity, vividness, novelty and spatial presence, significantly influence perceived enjoyment, perceived diagnosticity and perceived value. Brand attitude, as a key driver of purchase intention, is influenced by perceived value. Attitude towards the app significantly affects reuse intention and is affected by affective and cognitive factors.

Practical implications

The findings enable shopping app designers and marketers to successfully promote the brand, retain users and boost sales by effectively incorporating AR.

Originality/value

The study extends the literature on the impacts of AR apps on customer behaviours by including affective factors in addition to cognitive factors to explain why AR attributes influence customer attitudes and behaviours. Furthermore, the study demonstrates the serial causal paths from AR attributes to customer behaviours.

目的 了解如何留住增强现实(AR)购物应用程序的用户并激发他们的购买欲对 AR 应用程序的成功至关重要。本研究通过认知和情感因素评估了 AR 属性对购买意向和重复使用意向的连锁效应。调查链接发布在社交媒体平台上的泰国家具群组中。调查结果显示,所有四个 AR 属性(即互动性、生动性、新颖性和空间存在感)都对感知享受、感知诊断性和感知价值有显著影响。作为购买意向的关键驱动因素,品牌态度受到感知价值的影响。研究结果使购物应用程序的设计者和营销人员能够通过有效结合 AR 成功地推广品牌、留住用户并促进销售。此外,该研究还展示了从 AR 属性到客户行为的一系列因果关系。
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引用次数: 0
Leadership behavioural integrity and employee engagement: role of organisational career development and feedback self-efficacy 领导行为完整性与员工敬业度:组织职业发展和反馈自我效能的作用
IF 3.8 Q2 BUSINESS Pub Date : 2024-03-19 DOI: 10.1108/apjba-03-2023-0109
Lipsa Jena, Subash Chandra Pattnaik, Rashmita Sahoo

Purpose

The present study purports to unravel the mechanism in relationship among leadership behaviour integrity, organisational career development and employee engagement. Further, it also aims to understand if the employee feedback self-efficacy has any moderating influence on the relationship between leader behavioural integrity and organisational career development.

Design/methodology/approach

Pre-existing questionnaires are used for collecting data from a total of 417 employees working in the information technology industry operating within India. Analysis of the data is done using structural equation modelling technique.

Findings

Results of the study show that organisational career development partially mediates the relationship between leadership behavioural integrity and employee engagement. It is also found that feedback self-efficacy plays a moderating role in the relationship between leadership behavioural integrity and organisational career development.

Originality/value

The study helps to understand the mechanism of the relationship between leadership behavioural integrity and employee engagement through organisational career development with the support of ethical theory and social exchange theory. It also shows the moderating role played by feedback self-efficacy in the relationship between leadership behavioural integrity and organisational career development using social learning perspective.

目的本研究旨在揭示领导行为完整性、组织职业发展和员工敬业度之间的关系机制。此外,本研究还旨在了解员工反馈自我效能感是否会对领导者行为完整性与组织职业发展之间的关系产生调节作用。研究结果研究结果表明,组织职业发展在一定程度上调节了领导行为完整性与员工敬业度之间的关系。原创性/价值这项研究在伦理理论和社会交换理论的支持下,通过组织职业发展帮助理解了领导行为正直性与员工敬业度之间的关系机制。本研究还利用社会学习视角说明了反馈自我效能感在领导行为诚信与组织职业发展之间关系中的调节作用。
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引用次数: 0
Drivers of smartwatch use and its effect on environmental sustainability: evidence from SEM-ANN approach 智能手表使用的驱动因素及其对环境可持续性的影响:SEM-ANN 方法提供的证据
IF 3.8 Q2 BUSINESS Pub Date : 2024-02-19 DOI: 10.1108/apjba-10-2023-0490
Eiman Almheiri, Mostafa Al-Emran, Mohammed A. Al-Sharafi, Ibrahim Arpaci

Purpose

The proliferation of smartwatches in the digital age has radically transformed health and fitness management, offering users a multitude of functionalities that extend beyond mere physical activity tracking. While these modern wearables have empowered users with real-time data and personalized health insights, their environmental implications remain relatively unexplored despite a growing emphasis on sustainability. To bridge this gap, this study extends the UTAUT2 model with smartwatch features (mobility and availability) and perceived security to understand the drivers of smartwatch usage and its consequent impact on environmental sustainability.

Design/methodology/approach

The proposed theoretical model is evaluated based on data collected from 303 smartwatch users using a hybrid structural equation modeling–artificial neural network (SEM-ANN) approach.

Findings

The PLS-SEM results supported smartwatch features’ effect on performance and effort expectancy. The results also supported the role of performance expectancy, social influence, price value, habit and perceived security in smartwatch usage. The use of smartwatches was found to influence environmental sustainability significantly. However, the results did not support the association between effort expectancy, facilitating conditions and hedonic motivation with smartwatch use. The ANN results further complement these outcomes by showing that habit with a normalized importance of 100% is the most significant factor influencing smartwatch use.

Originality/value

Theoretically, this research broadens the UTAUT2 by introducing smartwatch features as external variables and environmental sustainability as a new outcome of technology use. On a practical level, the study offers insights for various stakeholders interested in smartwatch use and their environmental implications.

目的数字时代智能手表的普及从根本上改变了健康和健身管理,为用户提供了多种功能,而不仅仅是身体活动跟踪。虽然这些现代可穿戴设备为用户提供了实时数据和个性化的健康洞察,但它们对环境的影响却相对较少,尽管人们越来越重视可持续发展。为了弥补这一差距,本研究将UTAUT2 模型与智能手表功能(移动性和可用性)和感知安全性相结合,以了解智能手表使用的驱动因素及其对环境可持续发展的影响。结果还支持性能预期、社会影响、价格价值、习惯和感知安全性在智能手表使用中的作用。研究发现,智能手表的使用对环境可持续性有显著影响。然而,结果并不支持努力预期、便利条件和享乐动机与智能手表使用之间的关联。方差网络的结果进一步补充了这些结果,显示归一化重要性为 100%的习惯是影响智能手表使用的最重要因素。 原创性/价值从理论上讲,本研究通过引入智能手表功能作为外部变量和环境可持续性作为技术使用的新结果,拓宽了UTAUT2 的范围。在实践层面上,本研究为关注智能手表使用及其环境影响的各利益相关方提供了见解。
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引用次数: 0
Toward digitalization strategic perspective in the European food industry: non-linear nexuses analysis 欧洲食品工业的数字化战略视角:非线性联系分析
IF 3.8 Q2 BUSINESS Pub Date : 2023-12-26 DOI: 10.1108/apjba-07-2023-0298
Alhamzah Alnoor, Abbas Gatea Atiyah, Sammar Abbas

Purpose

Organizations deal with digital technologies to achieve their strategic goals. The shift toward digitization is a major challenge because it requires companies to create a digital outlook that influences organizational design. As a result, investigation of institutional theory and entrepreneurial orientation theory in the European food industry has become the focus of research in recent times.

Design/methodology/approach

To this end, data were collected from 83 companies related to the food industry in the European context. By applying a hybrid phase of the partial least squares structural equation modeling (PLS-SEM) and artificial neural network (ANN) methods, this study captured the causal–non-linear relationships among the study constructs.

Findings

The findings revealed that the variables of institutional theory and entrepreneurial orientation theory affect the adoption of the digital strategy. There is also a dual interaction role for e-business capabilities and digital transformation. The results of non-linear relationships confirmed that digital strategy adoption is highly influenced by digital transformation, followed by risk-taking, digital leadership, e-business capabilities, organizational agility, proactiveness and innovativeness.

Research limitations/implications

The authors provided significant implications for practitioners and academics about the most influential determinants of digital strategy – businesses must move swiftly toward digitization across its various units to achieve their objectives. An organization’s leadership must realize that equipping the employees with necessary skills is the first step toward digitalization.

Originality/value

The current study underscores the digital strategy, which is usually an overlooked area of investigation, in the food industry. The study identifies some important predictors of digital strategy adoption with the interaction’s role of digital transformation and e-business capabilities. Such relationships have been rarely discussed. In addition, the adoption of a hybrid SEM-AAN approach makes the study an original one.

目的 组织利用数字技术实现其战略目标。向数字化的转变是一项重大挑战,因为它要求企业建立影响组织设计的数字化前景。因此,对欧洲食品行业的制度理论和创业导向理论的研究成为近期研究的重点。 为此,我们收集了欧洲食品行业 83 家相关公司的数据。通过应用偏最小二乘结构方程模型(PLS-SEM)和人工神经网络(ANN)方法的混合阶段,本研究捕捉到了研究构念之间的因果-非线性关系。 研究结果 研究结果显示,制度理论和创业导向理论变量会影响数字化战略的采用。电子商务能力和数字化转型也存在双重交互作用。非线性关系的结果证实,数字化战略的采用受数字化转型的影响很大,其次是风险承担、数字化领导力、电子商务能力、组织敏捷性、主动性和创新性。 研究局限/启示 作者就数字化战略最具影响力的决定因素为从业人员和学术界提供了重要启示--企业必须在其各个部门迅速推进数字化,以实现其目标。企业领导层必须认识到,让员工掌握必要的技能是实现数字化的第一步。 原创性/价值 本研究强调了食品行业的数字化战略,这通常是一个被忽视的调查领域。本研究确定了采用数字化战略的一些重要预测因素,以及数字化转型和电子商务能力的交互作用。这种关系很少被讨论。此外,本研究还采用了 SEM-AAN 混合方法,因此具有独创性。
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引用次数: 0
Entrepreneurial orientation, social media and SME performance: an emerging economy perspective 创业导向、社交媒体和中小企业绩效:新兴经济视角
IF 3.8 Q2 BUSINESS Pub Date : 2023-12-12 DOI: 10.1108/apjba-12-2022-0514
Patrick Amfo Anim, Emmanuel Arthur, George Kofi Amoako

Purpose

This study examines the role of social media adoption (SMA), opportunity recognition (OR) and opportunity exploitation (OE) in mediating the relationship between entrepreneurial orientation (EO) and the performance of newly established small and medium-sized enterprises (SMEs) in emerging economies, with a particular emphasis on Ghana.

Design/methodology/approach

This study adopts a post-positivist philosophical stance and uses a quantitative approach and a survey design. A purposive sampling technique was used to select 336 SME owners and managers from Ghana’s manufacturing, trading and service sectors. Questionnaires were administered to source the empirical data for this study. Structural equation modelling (SEM) was used to analyse the proposed hypotheses.

Findings

The results reveal that EO positively and significantly influences the performance of new-born SMEs. SMA, OR and OE partially mediated this relationship.

Practical implications

This study is a wakeup call to policymakers, practitioners, managers and owners of recently established businesses. Policymakers should provide support and resources for newly established SMEs to adopt effective social media marketing strategies, bolstering their online presence and customer engagement. Simultaneously, they should invest in entrepreneurship education and create an environment conducive to innovation to cultivate an entrepreneurial mindset among fresh SMEs. Business owners and managers should proactively monitor market trends and consumer preferences, adapting their strategies to identifying and seizing emerging opportunities.

Originality/value

This study introduces a significant novelty to previous literature and one of the first to employ the dynamic capability theory to examine the interplay between EO, SMA, OR and OE in influencing the performance of new SMEs in the context of emerging markets. Furthermore, it extends the scope of understanding of the mechanisms through which SMEs can prosper in these dynamic environments. This unique combination of theoretical framework, comprehensive variables and contextual focus sets this study apart from existing research, enriching the literature on SME performance in emerging markets.

目的 本研究探讨了社交媒体的采用(SMA)、机会识别(OR)和机会利用(OE)在新兴经 济体中创业导向(EO)与新成立的中小型企业(SMEs)绩效之间的中介作用,重点是加 纳。采用目的性抽样技术,从加纳的制造业、贸易业和服务业中选出 336 名中小企业主和经理。本研究通过问卷调查获得经验数据。研究结果表明,EO 对新生中小型企业的绩效有积极而显著的影响。实践意义 这项研究为政策制定者、从业人员、管理者和新成立企业的所有者敲响了警钟。政策制定者应为新成立的中小企业提供支持和资源,帮助它们采用有效的社交媒体营销策略,增强其在线影响力和客户参与度。同时,他们应投资于创业教育,营造有利于创新的环境,培养新成立的中小企业的创业心态。企业所有者和管理者应主动监测市场趋势和消费者偏好,调整战略以识别和抓住新兴机遇。此外,它还扩展了对中小企业在这些动态环境中实现繁荣的机制的理解范围。本研究将理论框架、综合变量和背景重点独特地结合在一起,使其有别于现有研究,丰富了有关新兴市场中小型企业绩效的文献。
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引用次数: 0
PENGARUH KOMPETENSI SDM TERHADAP KINERJA KARYAWAN PADA HOTEL KEMBANG BANDUNG 万隆弹性酒店员工能力的影响
Q2 BUSINESS Pub Date : 2023-11-06 DOI: 10.61317/js.v2i2.67
Aty Fadjariaty, Tina Purnama Sari, Tata Dibrata
Globalization in today's modern society, competency-based human resources for competitiveness at the global level is very important. The development of the business world in the service sector is progressing quite rapidly, especially in the hotel industry. Hotel is one of the business sectors included in the Hospitality Service Industry category. Based on the results of observations at the Kembang Bandung Hotel, it was stated that the position of HR Competence was still at a moderate score and tended to be lacking. The position of HR competence is still at a moderate score and tends to lack core skills which are largely due to a lack of ability to operate a hotel system that is integrated in one software system. Based on this background, this study will discuss the influence of HR Competence on Employee Performance. The method used in this research is descriptive and verification method. The object of research is the competence and performance of employees at Hotel Kembang Bandung. The research instrument used in this study was a survey with a questionnaire with a sample of 30 respondents. Obtaining data through literature, documentation, and questionnaires with verification analysis. The results of the study stated that there was a strong relationship between competence and employee performance, and there was a positive influence between competence and employee performance at the Hotel Kembang Bandung.
在全球化的今天,以能力为基础的人力资源在全球层面的竞争力是非常重要的。商业世界在服务业的发展是相当迅速的,尤其是在酒店业。酒店是包括在酒店服务行业类别的业务部门之一。根据在康邦万隆酒店的观察结果,人力资源能力的位置仍然处于中等得分,往往是缺乏的。人力资源能力的位置仍然处于中等水平,并且往往缺乏核心技能,这在很大程度上是由于缺乏将酒店系统集成在一个软件系统中的操作能力。基于此背景,本研究将探讨人力资源胜任力对员工绩效的影响。本研究采用的方法是描述法和验证法。本研究的对象是康邦万隆酒店员工的能力和绩效。本研究使用的研究工具是一份问卷调查与30名受访者的样本。通过文献、文档和问卷调查获得数据,并进行验证分析。研究结果表明,能力和员工绩效之间存在很强的关系,并且在万隆肯邦酒店,能力和员工绩效之间存在正影响。
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引用次数: 0
期刊
Asia-Pacific Journal of Business Administration
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