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The function of innovation culture in the success of new services 创新文化在新服务成功中的作用
IF 1.6 Q3 BUSINESS Pub Date : 2021-07-03 DOI: 10.1080/21639159.2021.1924818
Nusser A. Raajpoot, Arun Sharma
ABSTRACT The role of culture has been important for the success of new service development. As an example, Sheth highlighted the role of resistance to innovation and the cultural orientation of developing countries, such as India, in determining success in the development of new services. There has been extensive research in the area of new service development, but an area that needs additional research is innovation culture. Using data from 96 companies in 24 countries, we first identify important global service success factors: innovation culture, global orientation, incentives and rewards, collaboration with external partners, market analysis, and identifying customer needs. We then test a model between the success factors and the success of new services and find that innovation culture is critical in the success of new services. We also find that collaboration is the most salient factor in success. In the absence of innovation culture, understanding customer needs does not improve success chances, and financial rewards help develop an innovation culture. Implications are derived for research and practice.
文化的作用对于新服务开发的成功至关重要。作为一个例子,Sheth强调了诸如印度等发展中国家对创新的抵制和文化取向在决定新服务发展成功方面的作用。在新服务开发领域已经进行了广泛的研究,但需要进一步研究的领域是创新文化。利用来自24个国家96家公司的数据,我们首先确定了重要的全球服务成功因素:创新文化、全球定位、激励和奖励、与外部合作伙伴的合作、市场分析和确定客户需求。然后,我们测试了成功因素与新服务成功之间的模型,发现创新文化对新服务的成功至关重要。我们还发现,合作是成功的最显著因素。在缺乏创新文化的情况下,了解客户需求并不能提高成功的机会,而财务奖励有助于培养创新文化。对研究和实践的启示。
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引用次数: 5
Accessibility and availability: A cross-cultural study of shopper responses to online retail stock-outs 可及性与可用性:网上零售缺货顾客反应的跨文化研究
IF 1.6 Q3 BUSINESS Pub Date : 2021-07-03 DOI: 10.1080/21639159.2021.1924819
T. Gruen, D. Corsten
ABSTRACT Accessibility of products in online retail is an expected part of the shopper experience journey. Frequent products are not accessible due to non-availability. Introduced by Sheth and Sisodia, the 4A’s framework articulates how success in any marketing program depends on four dimensions: Awareness, Acceptability, Affordability, and Accessibility. This article demonstrates how, like dominos fall, marketing investments can fail when the final 4A’s stage, Accessibility, is not adequately addressed in online retailing. Surveying more than 2,000 shoppers across five European and Asian countries that encountered a non-available item while shopping online for one of six fast-moving consumer goods categories, the research study examines shoppers’ switching behavior when Accessibility has been interrupted in the purchasing stage of the customer journey. The overall goal is to better understand how shoppers change their behavior, and it examines a variety of causes that drive switching behavior, whether it be to switch stores, switch brands, or switch intentions when the item they desired is unavailable. Switching behavior was found to vary greatly among the five countries, but less between categories, and switching was greatly affected by the way shoppers encountered the non-available item. The study concludes with recommendations to address Accessibility both in product availability and shoppers’ transaction costs.
摘要在线零售中产品的可访问性是购物者体验之旅的一个预期部分。由于不可用,无法访问常用产品。由Sheth和Sisodia介绍,4A的框架阐明了任何营销计划的成功如何取决于四个维度:意识、可接受性、可负担性和可访问性。这篇文章展示了当最后4A阶段的无障碍性在在线零售中没有得到充分解决时,营销投资是如何像多米诺骨牌一样失败的。这项研究调查了五个欧洲和亚洲国家的2000多名购物者,他们在网上购物时遇到了六种快速消费品类别中的一种无法买到的商品,研究了在客户旅程的购买阶段,当无障碍服务中断时,购物者的转换行为。总体目标是更好地了解购物者是如何改变他们的行为的,它研究了驱动转换行为的各种原因,无论是转换商店、转换品牌,还是在他们想要的商品不可用时转换意图。研究发现,五个国家的转换行为差异很大,但不同类别之间的转换行为较小,而且转换在很大程度上受到购物者遇到不可用商品的方式的影响。该研究最后提出了在产品可用性和购物者交易成本方面解决无障碍问题的建议。
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引用次数: 2
Business transparency and willingness to act environmentally conscious behavior: Applying the sustainable fashion evaluation system “Higg Index” 商业透明度和采取环保意识行为的意愿:应用可持续时尚评估系统“Higg指数”
IF 1.6 Q3 BUSINESS Pub Date : 2021-07-03 DOI: 10.1080/21639159.2021.1904784
Eunha Chun, H. Joung, Y. Lim, E. Ko
ABSTRACT The authors conducted a survey of 120 consumers in South Korea to study how fashion brands can use “Higg Index” to increase information transparency, which then enhances environmental concerns, brand trust, willingness to act environmentally conscious behavior, and purchase intentions. Furthermore, consumer sustainable knowledge moderates the effects of environmental concerns and brand trust. The analysis indicates that business transparency positively affects environmental concerns, brand trust, and willingness to act environmentally conscious behavior. Consumers’ sustainable knowledge moderates the effects of business transparency on environmental concerns and brand trust. The findings have meaningful implications for marketer by suggesting the need for transparency, which can be indicated by using an effective transparent evaluation system.
摘要作者对韩国120名消费者进行了一项调查,研究时尚品牌如何利用“希格指数”来提高信息透明度,从而增强对环境的关注、品牌信任、环保行为意愿和购买意愿。此外,消费者的可持续知识调节了环境问题和品牌信任的影响。分析表明,商业透明度对环境问题、品牌信任和环保行为意愿产生了积极影响。消费者的可持续知识调节了商业透明度对环境问题和品牌信任的影响。研究结果表明了透明度的必要性,这可以通过使用有效的透明评估系统来表明,从而对营销人员产生了有意义的影响。
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引用次数: 10
The research impact of Dr. Jagdish Sheth Jagdish Sheth博士的研究影响
IF 1.6 Q3 BUSINESS Pub Date : 2021-07-03 DOI: 10.1080/21639159.2021.1924820
G. Tellis, Seshadri Tirunillai
ABSTRACT The authors analyze the publication record of Jagdish Sheth to grasp his impact. As of January 2019, Sheth’s total Google citations were over 44,000. Analysis suggests that Sheth’s impact is deep, with two publications having over 6,000 citations each. Yet, his breadth is impressive, spanning at least 20 independent topics. His h-factor is over 80, with 10 publications with over 1,000 cites each. His topics range from buyer behavior, customer behavior, relationship marketing, and consumption values, to innovation, emerging markets, sustainability, value creation, marketing reform, and web marketing. Surprisingly, relationship marketing (not buyer behavior) is his top cited topic.
本文通过对贾格迪什·谢出版记录的分析,来把握其影响。截至2019年1月,Sheth在谷歌上的引用总数超过44000次。分析表明,Sheth的影响是深远的,两份出版物的引用量均超过6000次。然而,他的广度令人印象深刻,至少涉及20个独立的主题。他的h-factor超过80,有10本出版物,每本引用超过1000次。他的主题从买家行为、客户行为、关系营销和消费价值,到创新、新兴市场、可持续性、价值创造、营销改革和网络营销。令人惊讶的是,关系营销(而非买家行为)是他最受关注的话题。
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引用次数: 0
Antecedents to green apparel purchase behavior of Indian consumers 印度消费者绿色服装购买行为的前因
IF 1.6 Q3 BUSINESS Pub Date : 2021-05-25 DOI: 10.1080/21639159.2021.1885301
A. Khare, Pradeep Kautish
ABSTRACT The current study examines the influence of innovativeness theory-based consumer independent judgment making (CIJM), novelty-seeking behavior (CNS), green apparel knowledge (GAK) and green apparel perceived effectiveness (GAPE) on green apparel purchase behavior (GAPB) in an emerging economy, i.e., India. The covariance-based structural equation modeling (CB-SEM) and a fuzzy-set qualitative comparative analysis (fsQCA) were employed. A mall intercept method was used for data collection across 10 cities in India. A total of 450 responses were obtained through a structured questionnaire. Results indicated that green apparel perceived effectiveness (GAPE) and green apparel knowledge (GAK) had a positive influence on Indian consumers’ green apparel purchase behavior (GAPB). Consumer innovativeness construct of consumer independent judgment making (CIJM) and novelty-seeking behavior (CNS) had no positive impact on green apparel purchase behavior (GAPB). The findings can help green apparel manufacturers, environmentalists, and marketers to focus on prominently communicating the environment-related benefits of green apparels. Green clothing benefits may be improved by incorporating new fashion, designs, fabrics, and trendy styles.
摘要本研究考察了基于创新理论的消费者独立判断(CIJM)、创新寻求行为(CNS)、绿色服装知识(GAK)和绿色服装感知有效性(GAPE)对新兴经济体印度绿色服装购买行为(GAPB)的影响。采用基于协方差的结构方程模型(CB-SEM)和模糊集定性比较分析(fsQCA)。在印度10个城市的数据收集中使用了一个小截距法。通过结构化问卷共获得450份答复。结果表明,绿色服装感知效能(GAPE)和绿色服装知识(GAK)对印度消费者的绿色服装购买行为(GAPB)有正向影响。消费者自主判断的创新性建构(CIJM)和求新行为(CNS)对绿色服装购买行为(GAPB)无正向影响。研究结果可以帮助绿色服装制造商、环保主义者和营销人员将重点放在突出宣传绿色服装的环境相关好处上。绿色服装的好处可以通过加入新的时尚、设计、面料和流行风格来提高。
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引用次数: 16
The influence of consumers’ self-concept and perceived value on sustainable fashion 消费者自我概念和感知价值对可持续时尚的影响
IF 1.6 Q3 BUSINESS Pub Date : 2021-05-25 DOI: 10.1080/21639159.2021.1885303
Dayun Jeong, E. Ko
ABSTRACT Sustainable fashion is an emergent concept introduced to resolve the issues emanating from the clashes between the fast fashion production model and consumers and to establish a healthy relationship between the two. However, studies show that there are inconsistencies between the attitudes and behaviors of consumers regarding sustainability; sustainable fashion has not been found to lead to a shift in consumer behavior despite improved consumer awareness on the subject. In response, researchers claim that each consumer type’s consumption behavior towards sustainable fashion and their underlying characteristics need to be identified to understand the influences of their purchase intentions for sustainable fashion. This study investigates the relationship between self-concept and lifestyle so as to identify basic consumer attitudes and behaviors toward sustainable fashion, and also analyzes the effect of self-concept and perceived values on fashion lifestyle and consumption intention to identify each consumer type and suggest ways to induce the desired buying behavior. Data from people with prior knowledge or experience in sustainable fashion were collected through an online survey, and analyzed. The study found different influences on consumers’ fashion choices according to their distinct self-concepts, and that the subdivisions of CPV affect different degrees of purchase intention.
摘要可持续时尚是一个新兴的概念,旨在解决快速时尚生产模式与消费者之间的冲突,并在两者之间建立健康的关系。然而,研究表明,消费者对可持续性的态度和行为之间存在不一致;尽管消费者对可持续时尚的认识有所提高,但尚未发现可持续时尚会导致消费者行为的转变。作为回应,研究人员声称,需要确定每种消费者类型对可持续时尚的消费行为及其潜在特征,以了解他们的购买意图对可持续时装的影响。本研究调查了自我概念与生活方式之间的关系,以确定消费者对可持续时尚的基本态度和行为,并分析了自我概念和感知价值观对时尚生活方式和消费意愿的影响,以确定每种消费者类型,并提出诱导所需购买行为的方法。通过一项在线调查收集了来自具有可持续时尚知识或经验的人的数据,并进行了分析。研究发现,消费者不同的自我概念对其时尚选择的影响不同,CPV的细分对购买意愿的影响程度也不同。
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引用次数: 16
The strange bedfellows of packaging cues and religiosity 包装线索和宗教信仰的奇怪伙伴
IF 1.6 Q3 BUSINESS Pub Date : 2021-05-24 DOI: 10.1080/21639159.2021.1885302
Abou Bakar, Hiba Khan, Noor Hazarina Hashim, Richard Lee
ABSTRACT Packaging is an important marketing communication tool to shape consumers’ product perceptions and choice decisions. Religion also has a role in influencing consumer behavior. This study melds research into marketing communication and religiosity to examine how the presence of religious symbols on product packaging may influence product evaluation and choice decisions. Following a pre-test that identifies symbols associated with Islam, Muslim respondents (n = 96) complete a discrete choice experiment of 2 product (food, non-food) x 2 price level (high, low) x 2 religious symbol (with symbol, without symbol). Across both products, the presence of a religious symbol positively cues product ratings and choice preference. Drawing on symbolic interactionist theory and social distinctiveness theory, the findings suggest that the presence of the religious symbols provides Muslim consumers with a mean to self-identity and to portray the identity to others. As Islam also governs Muslims’ behavior as consumers, marketers should harness the efficacy of religious symbols to develop effective marketing communication strategies, particularly packaging, to target these consumers.
摘要包装是塑造消费者产品认知和选择决策的重要营销传播工具。宗教在影响消费者行为方面也有作用。本研究将研究纳入营销传播和宗教信仰,以检验产品包装上宗教符号的存在如何影响产品评估和选择决策。在识别与伊斯兰教相关的符号的预测试之后,穆斯林受访者(n=96)完成了2种产品(食品、非食品)×2种价格水平(高、低)×2个宗教符号(有符号、无符号)的离散选择实验。在这两种产品中,宗教符号的存在都会积极地暗示产品评级和选择偏好。基于符号互动理论和社会独特性理论,研究结果表明,宗教符号的存在为穆斯林消费者提供了自我认同和向他人描绘身份的手段。由于伊斯兰教也支配着穆斯林作为消费者的行为,营销人员应该利用宗教符号的功效来制定有效的营销传播策略,特别是包装,以针对这些消费者。
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引用次数: 1
The relationship between sponsorship objectives and sport team reputation among sponsor companies: An exploratory study focusing on sponsors of a Japanese professional women’s volleyball club 赞助公司赞助目标与运动队声誉的关系——以日本某职业女排俱乐部赞助商为例的探索性研究
IF 1.6 Q3 BUSINESS Pub Date : 2021-05-20 DOI: 10.1080/21639159.2021.1914128
Shohei Takamatsu
ABSTRACT This study explored the relationship between sponsorship objectives and sport team reputation from the perspective of companies. Our data were based on a questionnaire sent to sponsors of Victorina Himeji, which is a professional women’s volleyball club in Japan. One hundred ninety-four companies completed a survey about sponsorship objectives, sport team reputation, and sponsorship satisfaction. We conducted factor analysis, cluster analysis, t-test, and a two-way analysis of variance to examine the research questions. The results demonstrated that sponsorship objectives were composed of three factors (marketing objectives, corporate objectives, and team involvement). They were classified into a “highly valued” cluster and a “lowly valued” cluster. The t-test showed that the “highly valued” cluster was significantly higher than the “lowly valued” cluster in all variables except for spectator-orientation. Furthermore, comparing sport team reputation of each cluster with sponsorship satisfaction showed that the more satisfied the sponsorship of both clusters, the higher the sport team reputation. This study concludes that sponsorship objectives are important for both sponsors and sport teams.
摘要本研究从企业的角度探讨了赞助目标与运动队声誉之间的关系。我们的数据是基于发给日本职业女子排球俱乐部Victorina Himeji赞助商的问卷调查得出的。194家公司完成了一项关于赞助目标、运动队声誉和赞助满意度的调查。我们采用因子分析、聚类分析、t检验和双向方差分析来检验研究问题。结果表明,赞助目标由三个因素组成(营销目标、企业目标和团队参与)。它们被分为“高价值”集群和“低价值”集群。t检验表明,除观众取向外,“高值”聚类在所有变量中都显著高于“低值”聚类。此外,将每个集群的运动队声誉与赞助满意度进行比较表明,两个集群的赞助越满意,运动队声誉就越高。这项研究的结论是,赞助目标对赞助商和运动队都很重要。
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引用次数: 3
Re-examining market structures: Resource-Advantage theory and the market offering ecosystem perspective 重新审视市场结构:资源优势理论与市场供应生态系统视角
IF 1.6 Q3 BUSINESS Pub Date : 2021-04-03 DOI: 10.1080/21639159.2020.1785917
D. Arnett, M. Dass, Kshitij Bhoumik
ABSTRACT Understanding market structure is central to firms’ success. It helps organizations understand competition and in turn develop strategies to improve performance. The market structure literature is traditionally driven by three schools of thoughts, supply-side competition, demand-side competition, and target market-based competition. However, researchers are developing more intricate models of market structures, which are inspired by the ecosystem concept and are supported by network analysis techniques. In this article, we present new insights regarding market structures based on an ecosystem metaphor approach. In particular, we propose that a market structure can be classified using six ecosystem-based relationships (mutualism, commensalism, neutralism, amensalism, parasitism, and competition), which are based on how the sales of a market offering affects the sales of other offerings in the same ecosystem. Based on these relationships, we examine these relationships in detail and provide proposals for future research.
摘要了解市场结构是企业成功的核心。它有助于组织了解竞争,进而制定提高绩效的战略。市场结构文献传统上由三个学派驱动,即供给侧竞争、需求侧竞争和目标市场竞争。然而,研究人员正在开发更复杂的市场结构模型,这些模型受到生态系统概念的启发,并得到网络分析技术的支持。在这篇文章中,我们提出了基于生态系统隐喻方法的关于市场结构的新见解。特别是,我们提出,可以使用六种基于生态系统的关系(互惠关系、共生关系、中性关系、舒适关系、寄生关系和竞争关系)对市场结构进行分类,这六种关系基于市场产品的销售如何影响同一生态系统中其他产品的销售。基于这些关系,我们详细研究了这些关系,并为未来的研究提供了建议。
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引用次数: 5
Dr. Shelby D. Hunt: A world-renowned marketing scholar, marketing legend, thought leader, mentor and more Shelby D. Hunt博士:世界知名的营销学者、营销传奇、思想领袖、导师等等
IF 1.6 Q3 BUSINESS Pub Date : 2021-04-03 DOI: 10.1080/21639159.2020.1785913
Rajan Varadarajan
ABSTRACT Dr. Shelby D. Hunt is a world-renowned marketing scholar and thought leader. Over the course of his first five decades of distinguished and illustrious academic journey, he has made numerous seminal contributions to the advancement of marketing thought and practice. Hunt’s scholarly contributions have been greatly influential in shaping the content and body of knowledge in a number of substantive areas in marketing including macromarketing, marketing channels, marketing ethics, marketing theory and strategic marketing. This tribute article provides a retrospective and perspective on five of Hunt’s seminal pieces (one from each of the first five decades of Hunt’s illustrious academic journey) that have had a lasting impact on my research and teaching and undoubtedly on those of countless other marketing academics worldwide.
Shelby D. Hunt博士是世界知名的市场营销学者和思想领袖。在他前五十年杰出的学术生涯中,他为市场营销思想和实践的进步做出了许多开创性的贡献。亨特的学术贡献对塑造营销的内容和知识体系产生了巨大的影响,这些领域包括宏观营销、营销渠道、营销伦理、营销理论和战略营销。这篇致敬文章提供了对亨特的五篇开创性文章的回顾和观点(每一篇来自亨特辉煌的学术之旅的前五十年),这些文章对我的研究和教学产生了持久的影响,毫无疑问对世界上无数其他营销学者也产生了影响。
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引用次数: 2
期刊
Journal of Global Scholars of Marketing Science
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